User Reviews for Hilton Columbia

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Mar 19, 2008 by David from Raleigh, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean, comfortable and quiet.
• No complaints!

“This was a pleasurable stop on the way from Massachusetts to North Carolina. The rooms are superbly arranged and equipped. We hope to stay here again!”

Mar 12, 2008 by Kathleen from Severn, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff exceedingly friendly.
• Not enough smoking rooms available, had to stay in a 2-bed room.

“Very attractive facilities, staff very friendly compared to a lot of my hotel visits, my expectations were met.”

Mar 7, 2008 by Dianne from Atlanta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The pillows were excellent. Bed was very comfortable. Room was very clean.
• Unable to adjust heat/cooling.

“I was very pleased with my room. It was clean and inviting. The bed was very comfortable with down like comforter and pillows. I would certainly recommend the hotel.”

Feb 24, 2008 by Connie from Austin, TX
Overall Rating: 4
Cleanliness:[7] • Staff:[4] • Location:[7]

• Rooms were clean and beds comfortable; Wall Street Journal available in the morning.
• Restaurant food was dreadful.

“The rooms are clean and quiet and the beds are comfortable. I was surprised to find that, at a Hilton, the bathroom were very Motel 6. (Fan comes on with the light.) Most disappointing: the restaurant and room service food was just awful, and the first night I was there, I had to call the order in twice-they lost the first one.”

Feb 22, 2008 by Larry from West Hills, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, cleanliness, very quiet, everything you expect and more.
• The window of my room opens into the lobby courtyard - perfect outside room.

“A great place to stay for business. Given the choice, would prefer a room that looks outside instead of one looking into the hotel lobby and courtyard - result in always closing the drapes. Love their cup size coffee maker (1 or 2 cups). Supplies coffee, regular and decafe, 3 different variety tea bags, sugar, but no non-dairy creamer (a small minus). Old fashion TV. A hotel of this caliber should have a newer HD or non-tube TV. Overall very pleasant stay.”

Feb 1, 2008 by Blanca from Alexandria, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I was treated exceptionally well by the people at the restaurant at breakfast, the only meal I had there.
• The heat took a long time to warm up and it was a very cold day and I was sick.

“Beautiful, upscale hotel hidden away from the hustle and bustle. Staying there made me feel special, like I was pampering myself. Getting it for a reasonable price was a big plus that put another smile on my face.”

Jan 24, 2008 by Wendy from Strongsville, OH
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• The pool was clean, staff was friendly.
• Room service food wasn't great and it was cold- ordered twice and still cold.

“Nice, clean, food not so great.”

Jan 21, 2008 by Meryl from Chatsworth, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Front desk staff friendly and helpful, room comfortable, good bed linens and pillows, Washington Post and WSJ available.
• Bathrooms too small, service at the restaurant slow, not near any place to eat for after-hours-meals.

“The restaurant didn't seem to have enough servers during breakfast. The hotel is well kept and has a very pretty lobby. The room was fine except the bathroom was very small; however, with the outside sink, it was fine. Water quality from the sink was undrinkable. In room coffee and Crabtree and Evelyn bath products a nice touch. I have stayed in many three-star hotels that are far worse than this, and I was pleasantly surprised. I have stayed in top hotels -- Four Seasons, Ritz Carlton, Caesar's Palace and Wynn in Vegas. I know a great hotel. This was a good three-star hotel.”

Jan 16, 2008 by Beth from Glen Mills, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Beds comfortable.
• Not enough coffee and phone line didn't work to batch out credit card machine for our business.

“Overall good experience.”

Jan 16, 2008 by Caroline from Stafford, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly staff helped with car when it broke down.
• restaurant was 2 expensive and spoke very little English

“Pleased over all for the price. Pool could have been warmer.”

Jan 10, 2008 by Evelyn from Summerville, SC
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[6]

• Hilton Honors Program.
• This trip was not up to the hotel or the chains normal performance.

“I had some problems this visit with heating/cooling equipment and communication with the housekeeping staff. When I complained, the front desk staff was prompt to respond and take care of the issues.”

Dec 31, 2007 by Brenda from Ellicott City, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly staff, attractive rooms & nice toiletries.
• Morgan's restaurant food could be improved.

“I would definitely stay here again. Very nice hotel, wonderful, helpful staff. The bedding was comfortable and the room was of a nice size. My son enjoyed the pool as well.”

Dec 28, 2007 by Brenda from Ellicott City, MD
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Front desk personnel were very friendly & helpful.
• The food at Morgans (restaurant) could be better.

“I had a pleasant stay. Comfortable beds, good maid service, nice toiletries (Crabtree & Evelyn). I would stay here again.”

Dec 26, 2007 by Kathleen from Severn, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly accommodating staff, amenities and comfort.
• Cannot think of anything.

“Very attractive architecture in a convenient location, along with an upscale environment that makes you feels pampered as soon as you walk in the door.”

Dec 26, 2007 by Sherry from Beverly Hills, CA
Overall Rating: 5
Cleanliness:[9] • Staff:[4] • Location:[4]

• The landscaping is excellent and the restaurant is conveniently located within the property. Physical appearance is very organized. Great shuttle svc.
• One person in the staff wasn't intelligent.

“Very great environment for special occasions. Great lodging for both leisure and business travelers. Very spacious and clean facility. Some staff members could use a little improvement on proper adequate towards guest&”

Dec 16, 2007 by Ted from Charlottesville, VA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[7]

• Appearance was great.
• Inadequate soundproofing.

“The staff of this hotel has tried very hard to meet the standards one would expect of the Hilton chain. Unfortunately the soundproofing between the rooms is highly inadequate and, for that reason alone, this building should be part of a different lower ranked chain.”

Dec 16, 2007 by Carly from Boyce, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[6]

• The atrium was beautiful.
• The walls were a little thin. I could hear everything next door.

“Everything was very nice. Not too over the top, but exactly what I would expect from a Hilton. The hotel is a little off the beaten path, but overall very central to the mall and restaurants.”

Dec 12, 2007 by Mike from San Francisco, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean and staff very nice and friendly.
• Nothing.

“I would gladly stay here again. The staff is the best and makes this place better.”

Dec 7, 2007 by Steve from Indianapolis, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Convenience, business amenities, staff.
• Everything was fine.

“The Columbia Hilton combines the feeling of a vacation resort with the convenience of a downtown hotel. The award-winning Columbia, MD hotel has a tradition of fine service that makes it truly a first class hotel. After a hectic business day or an intense day of sightseeing, there are plenty of ways to unwind at our luxury hotel in Columbia MD: Play an exciting game of tennis Take a stroll through the gardens work out the kinks in the fully equipped fitness center, Refresh yourself in the Olympic-style outdoor pool. At the end of your day, enjoy a delicious entree at the hotel restaurant and bar. With over 100,000 square feet of versatile meeting and event facilities, The Columbia Hilton is easily able to accommodate large and small groups alike, with advanced technologies and professional staff support that make the critical difference in the quality of your experience.”

Dec 5, 2007 by Craig from Erie, PA
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• Location was quiet and out of the way.
• Room staff did not replenish tissues, and glasses between evenings.

“A very nice and well kept property off the beaten path. A little difficult to find and the sign is small and placed back from the street which makes it easy to drive past until you spot it.”

Nov 29, 2007 by Al from Beavercreek, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• The hotels location.
• The hotel had ball room parties every other night. The loud music was tolerable but could have done without it.

“My wife and I chose this hotel because of its very convenient location to Columbia and the Fort Meade area. The hotel is directly off a state road but you wouldn't know it because a nice tree line hides it. The hotel also had a very nice pool and Jacuzzi although we didn't get to use it because we were so busy. We also could have done without the ball room parties they had every other night. The music was quite loud and played into the night sometimes till 3 a.m.”

Nov 25, 2007 by Kathy from Shelby Township, MI
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very comfortable beds, linens and large bathroom.
• Inadequate parking close to the front door. The side door entrance is through the restaurant which closes at 11 p.m.

“This hotel is an excellent value for the price we paid. The staff did not believe us!”

Nov 24, 2007 by Booker S. from Louisa, KY
Overall Rating: 7
Cleanliness:[9] • Staff:[3] • Location:[9]

• Very clean rooms and good housekeeping services.
• Not very friendly staff.

“Overall my experience was very good.”

Nov 23, 2007 by D from Lanham, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The room was nicely decorated.
• Restaurant wait staff could have been more attentive.

“Convenient to freeway and businesses in Columbia, MD. Calm, clean setting and very family friendly. Lots of deers around.”

Nov 23, 2007 by John from San Antonio, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The right accommodations at the right location for the right price.
• No microwave or refrigerator in the room.

“Fills my requirements for the most part. The staff was super friendly and supportive.”

Nov 15, 2007 by Mary from Virginia Beach, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very nice rooms.
• Restaurant prices could be better, especially breakfast.

“Nice hotel. Staff was friendly and attentive. Disappointed those nonsmoking rooms could not be guaranteed or provided for two of the rooms. Hotel restaurant could have been much better priced. Breakfast buffet was too expensive and ordering al a carte from the menu offered no reasonably priced alternative.”

Nov 14, 2007 by Philip from Weaverville, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Great restaurant/staff.
• Hard to find!

“Great staff, great room, beautiful lobby, indoor pool, wonderful restaurant (Morgans).”

Nov 14, 2007 by Harold from Petersburg, NJ
Overall Rating: 8
Cleanliness:[6] • Staff:[10] • Location:[10]

• Comfort of the beds.
• Outside grounds dirty/interior lobby needs work.

“Beds are very comfortable. Convenient to all locations.”

Nov 12, 2007 by Dennis from Amherst, OH
Overall Rating: 4
Cleanliness:[1] • Staff:[5] • Location:[7]

• Very attractive.
• Poor service to guest rooms. Very poor housekeeping.

“It appears that certain departments within the hotel are doing their best to bring this property to its knees. In the dining room, undoubtedly the worst attempt at French onion soup ever! Went to the bar at 9 pm on a Saturday night, totally empty of customers, we had to track the bartender down, he was in the kitchen, cooking! We have visited this hotel over two separate weekends. On each visit, it was secretary to have housekeeping change out the moldy, mildewed shower curtain. Replacement should be on a regular basis, not when a guest has to call and complain. On both visits, we left a gratuity for the housekeeper and a note requesting additional coffee packs for the next morning. On both occasions, the request was ignored, but the gratuity was accepted! It's just too bad, it's obvious that the owners spent and spent when the hotel was remodeled but the level of service does not reflect the furnishings and appointments!”

Nov 12, 2007 by Dick from Mooresville, NC
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Very clean and good location.
• None.

“I would love to stay at this hotel in the future. The room was big and clean.”

Nov 11, 2007 by M from Marietta, GA
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[2]

• Free newspapers.
• Very strong odor of cigarette smoke in room and entire 3rd floor.

“If your room is on the 3rd floor and you're sensitive to cigarette smoke, you might as well find another place to stay. The hotel was full, so they couldn't do much, but didn't offer up any help either. This hotel has seen better days.”

Nov 7, 2007 by Bashir from Northampton, MA
Overall Rating: 3
Cleanliness:[7] • Staff:[5] • Location:[5]

• I liked the bed room.
• By bath room could have been cleaner.

“It was good to discover the hotel, at the end of the day going to eat dinner was. Very sickening we had to wait I had a 18 years old son how felt like throwing up just by the look of the plate we had to wait for good hour I kept telling my son waiting means good food and it was so sad to see him walk away form the food. I had had a long day and I am animick I needed food so I forced half of the food upon my self.”

Nov 6, 2007 by Mike from Boca Raton, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• Staff nice and professional.
• Bar not open on Sundays and indoor pool not heated.

“Nice place to stay.”

Nov 6, 2007 by Linda from Loganton, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I love the staff.
• Nothing.

“I love this Hilton. The staff is helpful and friendly. The accommodations are very comfortable.”

Nov 2, 2007 by Mike from New Egypt, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Easy location, near malls and interstate.
• Fitness room needs updating.

“Nice older Hilton with updated rooms.”

Oct 31, 2007 by Sims from Cambridge, MD
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[8]

• Bed was very comfortable.
• The clocks were automatically reset for daylight savings and the hotel didnt notify of the mistake.

“Basically it is a nice hotel, although the parking leaves something to be desired. The clocks were not adjusted to the new daylight savings calendar consequently they were turned back and Im sure I was not the only person late to my meeting the following day.”

Oct 31, 2007 by Kristen from Sterling, VA
Overall Rating: 8
Cleanliness:[6] • Staff:[7] • Location:[9]

• The price.
• Rather old facility.

“We thought this hotel met our needs and expectations and were glad.”

Oct 29, 2007 by Benny from Huntersville, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The hotel room was nice with a comfortable bed.
• The hotel restaurant wasn't all that great.

“I would recommend this hotel.”

Oct 29, 2007 by Ed from Arnold, MD
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[6]

• Location, cable channels offered.
• Internet service is non-existent most of the time, refrigerator and HVAC are noisy.

“Do not stay here. Anything they charge is too much.”

Oct 29, 2007 by Scott from Laurel Springs, NJ
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• Desk help was excellent.
• None, all was good.

“Hotel is a perfect location for conducting business in the Jessup, MD area.”

Oct 27, 2007 by R from Stockton, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Very upscale.
• Lost electricity while in the shower. Room key lock did not work and had to wait 25 minutes.

“Everything was very nice except for the power outage which was no fault of hotel. They did compensate me with a free breakfast. Then hotel key failed and I had to wait a good amount of time but compensated again with a glass of wine. While outage was out, I could not find my way to the stairs as maid staff did not speak English. I think I should have been compensated a bit more for these inconveniences, however.”

Oct 24, 2007 by Crystal from Wichita Falls, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean and the staff were friendly.
• Nothing, all was well.

“Very nice and clean hotel, breakfast is exceptional.”

Oct 22, 2007 by Keith from Charlottesville, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Food, location, and courtesy.
• Older fixtures could use a decor upgrade.

“Good.”

Oct 19, 2007 by Karin from Pittsburgh, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] •

• Easy to find and convenient to shopping.
• Initially gave us a room that had not been cleaned.

“Hotel was good for the price and met out needs adequately.”

Oct 19, 2007 by Rob from Melbourne Village, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Quiet, uncrowned, very clean, nice setting, close to where I was working.
• No refrigerator in room. Sign at street was hidden from view and easy to pass by.

“Very convenient for my needs. Good access to travel routes.”

Oct 17, 2007 by Doug from Mechanicsburg, PA
Overall Rating: 1
Cleanliness:[1] • Staff:[8] • Location:[9]

• Location.
• s on sheet, cold room service food, mold in bath.

“Found s on sheets, room service food was cold (room temp at best) (Nachos), so much so the liquid cheese sauce was coagulated. Mold in shower.”

Oct 13, 2007 by David from Peachtree City, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean quiet upscale nice staff.
• Nothing.

“Great place to stay.”

Oct 3, 2007 by K. from Elizabethton, TN
Overall Rating: 1
Cleanliness:[2] • Staff:[2] • Location:[7]

• The location was quiet.
• Everything except the location.

“My husband and I stayed at the Hilton Columbia. I would never recommend this hotel to any and will not stay there again. There were long black hairs all over the bathroom tub and even on the coffee maker. The bathroom was so small two people couldn't be in it at the same time, and the bathroom door would hit you in the knee when sitting on the toilet. The toilet didn't even have a top on it, so my towel fell in once. Washclothes were myths at the Hilton Columbia. No one ever had any and no one could ever find any either. The maids never had any one there carts, so we always had to go to the desk to get them which took forever the day of our departure. No cart buggies could be found. The staff was not helpful and kept telling my husband it wasn't their problem and two buggies has always been enough for there hotel. My poor husband had to make five trips to the car carrying our luggage. I am disabled and was unable to help him. I refused to let him take anything else to the car, so we requested assistance from the staff. The man who helped us make the sixth and final trip had the nerve to expect a tip. Heres a tip for you. Get some more luggage carts. This is a poorly ran Hilton. If I could rate it less than 1 star, I would. Beware of the Hilton Columbia.”

Sep 26, 2007 by Laura from Virginia, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The bed in the room was absolutely amazing! We slept like babies!
• Would not serve us a Bloody Mary or Mimosa with Sunday Brunch until 11 a.m.

“The Columbia Hilton was wonderful! Excellent rooms and a wonderful atmosphere!”

Sep 24, 2007 by Thomas from Ambler, PA
Overall Rating: 4
Cleanliness:[9] • Staff:[3] • Location:[9]

• Morning coffee.
• Smoking room not cleaned.

“Room smelled badly of stale smoke. No trash can in the bathroom. Phone on desk didnt work. Staff made lots of promises with few results.”