User Reviews for Sheraton Columbia Hotel

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Apr 8, 2008 by Anne from Valley City, OH
Overall Rating: 5
Cleanliness:[3] • Staff:[8] • Location:[8]

• Location.
• Shabby-dirty carpets in room-mold in bathroom.

“The room was in bad condition, shabby-holes in carpet and furniture. Super soft mattress and pillows. Some mold in bathroom. The lobby was beautiful. Free parking. Lovely view of the lake from the room.”

Apr 7, 2008 by Blank from Haddonfield, NJ
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[9]

• Convenient location to training center and restaurants.
• Old outdated, noisy.

“Management needs to step up to the plate because they have really dropped the ball on this hotel. This is not a 3 star Hotel. It is a 1 to 2 star Hotel.”

Apr 7, 2008 by N from Frederick, MD
Overall Rating: 2
Cleanliness:[8] • Staff:[7] • Location:[10]

• Location is quite good.
• There was paint smell in the rooms and alleyways. I switched 3 rooms, all had smell.

“I like the hotel for its location. However, as they say there is no free lunch. Despite changing three rooms, all of them I was shown had strong paint smell in the room and alleyway. I had trouble getting proper sleep. I would be cautious in.”

Apr 5, 2008 by Paula from Blandford, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Attractive Rooms, nice beds, restaurant lovely (on lake).
• No free internet, parking garage across the street.

“Excellent hotel, well appointed rooms, courteous and helpful staff, and rooms well insulated so no noise, beautiful restaurant on the banks of the lake.”

Mar 28, 2008 by Catherine from Ellicott City, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Great to stay at next time.
• None.

“The location of hotel is pretty convenient; it's closed to main highway, shopping mall and airport.”

Mar 24, 2008 by Patricia from Halethorpe, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff is excellent and the lobby is beautiful.
• Some of the older rooms you get if you pay a low price are really ucky.

“If you can get one of the newer rooms it is great. They are renovating the hotel. Some rooms are very outdated. This time I asked for a better room than before- it was great. On the 9th floor, special lounge area for guest staying on the 8th & 9th floors. This stay was 100% better than before.”

Mar 6, 2008 by Rose from Hockessin, DE
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Great location and accepted our dog at the last minute.
• Under construction and a room was a distance from dining.

“Newly renovated room that was very nice and clean. Enjoyed the stay.”

Mar 5, 2008 by Kathleen from Severn, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The water nearby.
• A lot of extra fees.

“Nice to be by the water and the rest of the scenery was nice too! The staff was professional. We would have preferred to use the business center, but it cost extra. Overall, nice hotel.”

Mar 3, 2008 by Joe from Owings Mills, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Room service was prompt and good food.
• Double bed only, wanted king.

“Decent hotel.”

Mar 3, 2008 by Laura from Smyrna, TN
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[7]

• Management is helpful, good location.
• Construction zone, water shut off in room during part of stay.

“The hotel is under renovation construction. Parking lot a mess, construction began at 7:00 AM above my room, during stay at 4:15 PM the water was off in the room and was off prior to maid service, called front desk without immediate response to issue. Smoke free hotel however 2 guests were smoking inside side entrance when I returned later in the evening. Water was on but still complained to front desk again since there was not a notification or response to complaint. Manager then became involved and handled situations properly. Received a call from her once I returned home to personally apologize for the unpleasant stay. Hotel is in great location although difficult to find at first, would stay again after construction is completed due to the managerial staff.”

Feb 28, 2008 by Carmen from Reading, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff was very friendly from start to finish. The ambience was peaceful and the lake view and surrounding restaurants are very nice.
• Initially hard to find and GPS doesn't recognize location.

“Just very nice in general. First time I have used this location. Next to lots of fun stuff, highly recommend it especially the staff was excellent on all shifts.”

Feb 25, 2008 by Laura from Wilmington, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Friendly staff and beautiful location on the lake.
• We stayed on the 2nd floor and it was sort of a confusing trek to our room. Also, you could hear noise from upstairs and other rooms.

“Great location, right in the heart of Columbia. Easy access to dining, main highways, and entertainment. Friendly staff and spacious rooms. No hassle parking; you can park right in the parking deck (which always had many available spaces close to the hotel entrance) and no parking pass/permit required! Makes for easy come-and-go.”

Feb 22, 2008 by Pj from Halethorpe, MD
Overall Rating: 5
Cleanliness:[6] • Staff:[8] • Location:[8]

• The staff was very friendly.
• The rooms were in dire need of updating. New carpet, new furniture.

“The staff was very cordial, and the lobby inviting. I was disappointed when I got to the room. The bathroom was clean & well-kept. I did like the extra sink as a wet bar. The carpeting showed signs of wear and the room in general needed a complete renovation. The hotel entrance as 1st impression was great- the room was a letdown.”

Feb 19, 2008 by Shirin from Washington, DC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The Decor was upgraded; the outdoor scenic view; lake nearby w/ a jogging/walking path.
• Continental Breakfast should be free for guests, for at least 2 persons.

“It was very relaxing, great scenery, and decor. Walking distance to a lake, a great restaurant, and mall.”

Feb 12, 2008 by Laura from Fredericksburg, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Staff member was friendly, quick and helpful.
• Stain on carpet in room 606.

“Beautiful and close to shopping, the Columbia Sheraton provided a quiet, affordable stay for my small family after the hustle and bustle of an evening in Baltimore. The staff was friendly, the facilities elegant and our stay restful and secure. We were treated like class A customers at a more satisfying price so we left feeling good on all accounts.”

Feb 11, 2008 by Connie from Austin, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[9]

• Food was good and restaurant service very friendly.
• Layout confusing; hard to find things; lots of stairs; tired décor.

“Location was very convenient for me and parking is free. Service was competent and friendly, esp. in restaurant. Hotel is laid out in a very confusing and difficult to negotiate fashion. Spent a lot of time being lost. Decor is tired, but noticed some wings are being renovated.”

Jan 21, 2008 by Paul from Chester, VA
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[9]

• Location.
• They put me in a wing that was in poor shape, toilet would flush properly.

“Hotel was nice, location was good; however, Bathrooms didn't work properly.”

Dec 31, 2007 by Mr. W. from Taneytown, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Nice view.
• Update the beds, rooms and interior alcoves.

“Pleasant people at the front desk. The restaurant downstairs from the main entrance is too costly for the food and amount that is served. If the rooms, hallways, workout room and beds were replaced with new decor/beds it would make the hotel a lot better.”

Dec 16, 2007 by Tom from Williamsburg, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Met expectations; very friendly staff; quiet, superior high speed wifi in room.
• Tricky to find; set back off of main road.

“Met 3 start standards. Friendly staff. Clean. Excellent room facilities / space. Superior high speed wifi in room. No problem getting connected; instructions on desk were adequate; help was available via phone.”

Nov 27, 2007 by John from Kingston, PA
Overall Rating: 5
Cleanliness:[3] • Staff:[8] • Location:[9]

• The overall outside appearance was nice.
• The room had spider webs all over and the bed was horrible.

“It was a very convenient location for what I had to do in Maryland. I don't see it as a three star hotel. I base this on the room. It was about average. There were spider webs all over the room and the mattress was very uncomfortable. The people working there were very nice.”

Nov 9, 2007 by Louis A. from Washington, DC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The waterside is one of the best restaurants in the area.
• Frayed furniture, poor floor treatments, charges for internet and business ctr.

“The waterside is one of the best restaurants in the area, and a room with a view of the lake is extremely romantic. There is a wonderful mall within two blocks with a 14 screen theater.”

Oct 24, 2007 by James from Creston, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• Nice, quiet location.
• Needs renovation.

“Columbia Sheraton is due for a complete renovation, but rooms are spacious and the location is great for BWI, so when the re do is complete, this should be an excellent hotel. Incredibly friendly staff!”

Oct 4, 2007 by Matt from Baldwinsville, NY
Overall Rating: 3
Cleanliness:[2] • Staff:[1] • Location:[7]

• Convenient location.
• Room in poor condition, sub par cleaning service, unhelpful guest services.

“Both of the 2 rooms we had (on two different floors) were nearly identical in dis repair. They were musty with peeling wallpaper, tattered furnishings, and rusty fixtures in a very shabby bathroom. The cleaning staff ignored full wastebaskets, forgot to replace towels on two nights, and did not change sheets despite being asked to. This hotel should be removed as an option for this zone, or at the very least demoted in star level.”

Oct 2, 2007 by Karen from Manalapan, NJ
Overall Rating: 4
Cleanliness:[8] • Staff:[8] • Location:[9]

• Lobby building was very nice.
• Did not like the motel style building beyond lobby building.

“It was fine. But I would like to stay in the lobby building not the out part of the hotel. It was very motel like.”

Sep 25, 2007 by Tom from Johnstown, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Older facility with "contemporary" design.
• Getting older.

“Great location close to mall and near a small lake.”

Sep 19, 2007 by Mike from Cary, NC
Overall Rating: 3
Cleanliness:[3] • Staff:[8] • Location:[8]

• Convenient location.
• The room was horrible - it was not in the main tower of the hotel. It was in the back almost like a low cost addition.

“I have stayed at this hotel before in the tower section, and the rooms were nice. to the back rooms.”

Sep 17, 2007 by J.M. from Gorham, ME
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[9]

• Location was great, lobby looks grand.
• The rooms we stayed in were very old. The carpet was stained.

“We were really hoping to get the Columbia Hilton. I have stayed there a few times. Much better than this place. I would not personally choose to stay there again.”

Sep 17, 2007 by Nicci from Cincinnati, OH
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[5]

• The lobby was nice, but incredibly deceiving.
• My stay was horrific.

“My room was by far the dirtiest room I have ever stayed in. I am appalled that a Sheraton would be this disgusting. Unfortunately, I was put in a part of the building that resembled apartment buildings.”

Sep 13, 2007 by Imani from Upper Darby, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[2] • Location:[9]

• The location was beautiful.
• The front desk staff was not very accommodating on the phone.

“This hotel was beautiful. There was a lake behind it and a nature trail”

Sep 5, 2007 by Marcia from Columbia, MD
Overall Rating: 2
Cleanliness:[4] • Staff:[8] • Location:[9]

• The guest relations rep gave us a nice room to compensate for the very poor room originally assigned to us.
• The room originally assigned to us had old, stained carpet and bedspread; the chair was torn in two places.

“I would not recommend this hotel. While the staff person who handled my complaint was extremely accommodating, I was originally given a room that was completely unacceptable by any standards. It was dirty, with stained furniture, carpeting, and bedspread and had a torn chair. The room number was on a piece of paper taped to the wall outside the door. Carpeting in the hallway was dirty and an old, abandoned piece of furniture sat at the top of the stair landing on my floor. I was very disappointed. However, the guest services representative completely understood and gave my husband and me an upgrade that was more in keeping with what I had expected from the Sheraton. I would not visit again, though. I ended up getting sick from the mold and mildew in the lovely looking room and had to go home early. This was my first time insisting on a room change in a hotel.”

Aug 30, 2007 by Robert from Cherry Hill, NJ
Overall Rating: 6
Cleanliness:[8] • Staff:[3] • Location:[8]

• Convenient location.
• Front Desk person was unpleasant and not helpful.

“They put us in a room that was a mile away from anything. To get there we had to wind through many corridors and then up a flight of stairs. Very inconvenient and not a good idea for seniors or families with young children. I complained and eventually got moved to an available room at the front of the hotel, near an elevator.”

Aug 14, 2007 by Vastoria from Columbia, MD
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[10]

• Check in and check out time-close to the mall.
• One of the room keys didn't work, location of the room, and had to walk a long distance to ice machine.

“Not my favorite hotel. Room service menu over priced. Front desk staff not very warm.”

May 4, 2007 by Lee from Georgetown, DE
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[5]

• Very nice and clean accommodation.
• In separate buildings not very well marked and not handicap accessible at all.

“The hotel was in an excellent condition, clean etc. The only problem was is that it was not handicap accessible (or at least the way I expect a hotel to be) the rooms were in separate buildings not very well marked thus adding to the handicap problem with the inability to walk an extended time. The girl at the front desk made no effort to explain where the room was or how to get there. All I got was go to building which ended up easier reaching from the building neither of which could be determined except from a small unlit letter above the entrance door. Room was excellent except for the "Get to the room" experience.”

Apr 23, 2007 by Susan from Columbia, MD
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[10]

• Staff was fantastic.
• Steps down to room - in older section,

“Room was in older section and down stairs. Bathroom was clean, but needed remodeling. Tub and tiles disgusting. Restaurant is outstanding. Staff throughout were wonderful.”

Apr 6, 2007 by Kandice from Northampton, PA
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[8]

• I loved the location.
• The hotel's card key system seems to have many glitches; could be cleaner-quality was okay.

“It was a nice hotel in a great location and convenient to restaurants/stores, but the overall quality of the hotel from the room decor and tapestry to the use of faulty key card system was lacking of fine 3 star hotel.”

Mar 31, 2007 by Bob from Cary, NC
Overall Rating: 5
Cleanliness:[5] • Staff:[9] • Location:[7]

• Front desk staff very helpful and courteous.
• Ridiculously overpriced worst value I have ever received for the money.

“The meeting rooms are musty and the carpet needs cleaning. No free Internet and I got charged for a second day even though the Internet service says it's $9.95 for 24 hours. The decor is late 1980s and needs an upgrade.”

Mar 22, 2007 by Justin from Park Ridge, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The hotel was centrally located and in a good neighborhood by one of the more upscale suburban malls.
• Poor signage made it difficult to find.

“If you're a business traveler or a family who just needs a place to stay without all of the bells and whistles that families with small children frequently need, then this hotel will meet your needs.”

Mar 17, 2007 by Melodie from Lake Hamilton, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Free parking close to hotel.
• $10 a day for wireless.

“Nice hotel in a area without too much walking distance, so ate in restaurant each day - which was just above average. Central to adjacent cities and next to highway that leads to most other freeways. Big Mall close by.”

Mar 14, 2007 by Joe from Tampa, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Lake side location, close to walking trail.
• No newspapers available for purchase on weekends.

“Excellent location and value.”

Mar 3, 2007 by Travis from Whitehall, PA
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[9]

• Good location. Friendly staff.
• Room was in need of remodel or good overhaul.

“Great location in the Columbia, MD area. Close to major business, dining and entertainment. This is an older hotel so the rooms reflect a lot of wear and tear. Heating and air conditioning unit is one of those window types with now modern controls so you can't regulate the room temp. To a specific degree of comfort. Overall this is a good hotel for the price I paid. I would rate it at 2.5 stars not 3.0 though.”

Jan 16, 2007 by Michelle from Baltimore, MD
Overall Rating: 6
Cleanliness:[4] • Staff:[9] • Location:[5]

• The executive lounge-free snacks and breakfast, friendly.
• Cleanliness of room, trash left from prior guest, hair, parking.

“The free food/breakfast was a nice touch; however, room was not updated (bed/linens), a little dirty. Parking was bad, had to park with other patrons of area, not well lit for returning late at night.”

Jan 16, 2007 by Pete from Marlton, NJ
Overall Rating: 5
Cleanliness:[4] • Staff:[8] • Location:[8]

• Location.
• Cleanliness & outdated furnishings.

“Nothing spectacular for the price.”

Dec 20, 2006 by Ron from Dubois, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Close to where we were going.
• Tiny wee sink.

“This time we had a good experience, but the last two times were not good at all, once in Pittsburgh and again in Richmond van. ”

Nov 6, 2006 by Jill from Findlay, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• Friendly.
• The layout.

“The serves was excellent and the staff was very helpful and friendly.”

Nov 4, 2006 by John from Garner, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[6]

• Room was good sized.
• Parking garage was an inconvenience.

“Large room made for a comfortable stay.”

Oct 30, 2006 by Richard from Groton, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[2]

• Lobby/Registration was clean, well-lit, and friendly.
• One wing of rooms required stairs (no elevator) and hard to access with luggage and heart condition.

“This hotel was not easy to locate, tucked behind a parking garage on a one-way loop. The conference center cleverly disguised the "ground level" rooms. Upon further investigation, those rooms were only accessible via a narrow half-set of stairs (no elevator access). Lugging bags up and down these stairs was not easy, no practical for someone with a heart condition. Hotel staff directed "guests" (armed only with verbal directions) toward the corridor which wrapped around numerous conference rooms with no signage until they eventually discovered the stairs. The room was clean, however, extremely remote from the hotel main lobby and lounge area. My initial reaction upon arrival was that I was getting a steal of a deal. I ended up one very disappointed customer.”

Sep 20, 2006 by Janice from Tucson, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Quiet rooms.
• Distance from Baltimore.

“Hotel was an older building. It is located on a lake with lovely walking paths through a treed area. Our room were well-appointed and the bed were comfortable. Although it was on an atrium area, we heard no noise from the lobby area. The furniture in the lounge, however, would have been rejected by Salvation Army - quite worn and shabby. That room was too small to accommodate the weekend crowd. On the first day, our bed was partially made and wash clothes were missing. We had to call for additional service. Otherwise, it was a pleasant stay.”

Sep 12, 2006 by Jerry from Paris, TN
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing.
• Rodents in room. Noisy drunks in hallway at 2:30 AM.

“Hotel is considerably older than most in the area. Too many parties for the average traveler to get any rest. The complaints told to the front desk were fruitless as they said we were booked by another party. ”

Aug 24, 2006 by Patricia V. from Blue Island, IL
Overall Rating: 4
Cleanliness:[5] • Staff:[8] • Location:[5]

• Staff that helped me was very helpful.
• My room was not very clean.

“I would have been pleased with the stay had my sheets appeared clean. There were used towels left soaking in the tub; and there was dust on commonly used items like the desk, lamps, etc--which made me wonder how often housekeeping cleaned. It was unacceptable.”

Aug 18, 2006 by John from Franklin, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Peaceful and scenic rear of hotel.
• No dislikes.

“Wonderful place for fun and relaxation.”