User Reviews for Grand Hyatt Washington

Research User Reviews for Grand Hyatt Washington (41-60 of 235)

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Jul 6, 2005 by Lenard from Sacramento, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The lobby, room. location, staff exceeded my expectation.
• Nothing.

“Our stay at Grand Hyatt, D.C. made our vacation more memorable. The fountain at the lobby was so calming and inviting especially after coming from a very strenuous tour of the city. The room was clean and neatly decorated. The staff were very friendly and thanks to them for providing us excellent service and assistance from check-in to check-out. I will always consider Grand Hyatt, D.c. in my future vacation plans and will definitely recommend it to anybody. I give this hotel 5 stars!!!!!! As a matter of fact, I've shared my experience with at least 6 people already.”

Jul 6, 2005 by Jeanne from East Greenbush, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• beautiful atrium, lobby connected to metro-convenient
• location under contruction both in the hotel and outside hotel

“excellent customer service,beautiful lobby,valet parking $26 per day pool/gym ok - under contruction at present,no outdoor pool,outdoor view poor - contruction site at present.overall- really enjoyed my stay - ”

Jul 5, 2005 by Jeremiah from South Hamilton, MA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very convenient location, right in the heart of DC

“My wife, 3 small kids and I really enjoyed our stay here. Having never been to DC before we didn't know what to expect. The location was terriffic. We walked from the hotel to all the major tourist sites with ease.”

Jul 5, 2005 by Dawn from Dayton, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Clean, friendly staff, great family hotel
• $26.00 per day to park your car. Should be free.

“Very nice. Great family hotel. Staff was very friendly and very helpful. I would recommend this to my friends.”

Jul 2, 2005 by Carol from Ashland, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, good food, clean, pleasant decor
• The price of breakfast buffet was high but it lasts all day.

“The hotel is beautiful. The food was good. The breakfast buffet was especially good but a little pricey. I liked that the Metro station was downstairs. That was a definite plus when the heat and humidity of the city makes it hard to walk.”

Jun 29, 2005 by Anita from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• beautiful and excellent service

“highly reccomended.nice location.easy accessed to train.”

Jun 29, 2005 by Katie from Mcminnville, OR
Overall Rating: 6
Cleanliness:[9] • Staff:[10] • Location:[9]

• The subway from airport drop you off right under the hotel.
• I don't feel the hotel should have been rated a 4 star hotel.

“The staff was very nice. The beds were very comfortable. The location is great, just a quick walk to the Smithsonian.”

Jun 29, 2005 by Christal from Houston, TX
Overall Rating: 10
Cleanliness:[8] • Staff:[9] • Location:[10]

• Located right above Metro Central
• Room did not get cleaned completely: bathroom needed sweeping and coffee needed replacing

“Wonderful location; friendly, helpful staff (esp. concierge); beautifully kept exterior and main interior; rooms a bit small and cleaning service needed to be more thorough. An extremely pleasant experience overall, though.”

Jun 29, 2005 by Ira from North Babylon, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Lobby and front desk were very nice.
• Driveway in front of hotel was small and congested.

“Overall experience was good. Nice rooms.”

Jun 27, 2005 by Curtis from Dacula, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• great service
• you had to pay to use the pool

“Beautiful hotel with nice rooms. We booked two rooms for four people and when we checked in the hotel clerk asked if we would like adjoining rooms. I was not expecting this and was pleasantly surprised by the great service. The food was great too!”

Jun 27, 2005 by Steve from Louisville, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Facilities worthy of the name "Grand" Hyatt.

“Very convenient location to D.C. tourist attractions and convention facilities.”

Jun 26, 2005 by Mary from Rockledge, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Price, location, direct Metro access, walking distance to everything, very appealing, $20 self parking for 24 hours
• I needed a roll-away cot. Front desk said yes. Housekeeping would not deliver...fire code violation.

“The Grand Hyatt is...GRAND! Beautiful lobby and every convenience is right there. Good deli-style breakfast place in the lobby (a bit pricy), a wide selection of in-house restaurants, and the Metro is right in the basement. Also there is a self park lot underground with direct hotel access for $20/24 hours. I paid only 40% of what my friends paid for their room. It felt great!”

Jun 26, 2005 by Patricia from Ypsilanti, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• We liked that the Metrorail connected to the hotel, which made it very convenient.
• We were not informed that there was an extra cost for parking.

“The hotel staff was very accomodating and helpful. The atmosphere was beautiful and welcoming. It was very nice to have several places to eat inside of the hotel and also to have several restaurants within walking distance of the hotel. I would hightly recommend this hotel to my friends.”

Jun 26, 2005 by Tery from Auberry, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Spacious, clean, friendly, and a great location.
• It was all great!

“This was truly a first class hotel. It was the icing on the cake.”

Jun 26, 2005 by John from Sacramento, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Extremely solicitous staff, made a point of using my name and making my experience there "personal."
• Sundries in the hotel convenience store were extremely expensive.

“This hotel is beautiful, and its location will soon be ideal, once the city fills in the vast empty block that remains of the recently razed old convention center. Having access to the Metro directly from the hotel was a phenomenal convenience. The hotel sparkled, had ample light, and the staff was highly solicitous.”

1 of 1 people found this review helpful.

Jun 26, 2005 by Jen from Delaware, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• The staff was very friendly and helpful.
• Although the room was nonsmoking, it still smelled badly of smoke.

“The location of the Grand Hyatt was very nice for seeing the sites of DC. There were several restaurants close by. We were made to feel very welcome by the staff, and they were very helpful. Unfortunately, the pool was under renovation and not open while we were there, and it would have been nice to know that ahead of time. I would recommend this hotel to anyone wanting to sightsee around DC.”

Jun 26, 2005 by Frank from Hallandale Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Good location, metro on site, staff friendly and ready to satisfy.
• Had to go outside to smoke, restaurant is quite expensive.

“This hotel is very convenient to get around from. Metro is on site. Starbucks in lobby is a reasonable place for breakfast. Enjoyed stay.”

1 of 1 people found this review helpful.

Jun 25, 2005 by Jane F. from Egg Harbor City, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• beautiful.quiet,close to attractions
• did not know pool would be closed until arrival;alternate given but too far and inconvenient,very disappointed in this

“other than the pool being closed until july;the hotel was very pleasant;I don't get to go swimming very often and was looking forward to this feature. Just the treck to another hotel and having to change clothes there and bring a wet swimsuit back and then change again for dinner was a drag;we chose not to do.”

Jun 25, 2005 by Jim from Maryville, IL
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great Location for site seeing. METRO is next door. Chinatown just blocks away. 20 minute walk from White House. Nice Sunday morning buffet.
• Had to use another hotel's pool...but, kids still enjoyed it.

“Very good. Again, great location for the tourist thing. I would recommend this hotel for those with children vacationing in DC.”

1 of 1 people found this review helpful.

Jun 25, 2005 by Natalie from Kihei, HI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Tle location was excellent and the grounds were beautiful.
• They charged you for everything. There was a charge for the refridgerator, the fitness center, and internet. There were no laundry facilities.

“The area was right above the metro and close to most attractions. However, they nickle and dime you for every amenity. There was no micro or refridgerator, the latter had a 25 dollar charge. The pool was not available and the fitness center was being renovated, yet they still charged us for the use of it. The use of the internet was very expensive and there were no laundy facilities nearby. If staying for long, it can be very expensive.”

1 of 1 people found this review helpful.

Jun 25, 2005 by Teresa from Media, PA
Overall Rating: 8
Cleanliness:[10] • Staff:[4] • Location:[10]

• Beautiful hotel at a reasonable rate-nice bellmen
• Concierge, reception desk were not very friendly

“Great location in the heart of D.C.-close to all the favorite tourist stops. The rooms are clean and well appointed-large with great views.”

1 of 1 people found this review helpful.

Jun 22, 2005 by Karen from Lawrenceville, GA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very convenient to Metro Center station and within walking distance of many sites & very comfortable bed.
• No bathrobes, no mouthwash in rooms.

“The Grand Hyatt was a great hotel for our visit to DC. The rooms were clean and comfortable - the bed was very comfortable and the linens were nice. The lobby acess to Metro Center station was extremely convenient. Staff were friendly and helpful. The deli on site was great for grabbing breakfast and the hotel's jazz bar, Butlers, had great martinis and atmoshere (great drink prices, too). I wish we had bathrobes in rooms and mouthwash. These have been standard in other 4 star hotels I've visited. The downtown location meant we had to walk a little bit, but it was convenient enough that we walked much more than we took the metro. There were plenty of good restaurants in the vicinity.”

Jun 22, 2005 by Eugene from Clinton Twp., MI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location was great, very clean and lovely atmosphere

“A beautiful hotel located conveniently in Downtown Washington D.C. Friendly staff, nice ambiance, with the Metro station directly below the hotel. Restaurant, bar, coffee shop, and deli all provided good food and service - reasonably priced.”

Jun 22, 2005 by Leonard from Norcross, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The hotels location, access to the metro, and room quality were great. The staff, especcially the concierge were very helpful.
• The only issue we had on the stay related to an issue getting my wife's address changed on her Gold Passport acct. They were not able to do it there.

“We really were happy woth our stay at the Grand Hyatt. This was a family vacation and we loved the location and all the amenities. I hope to stay there again and will tell everyone about our great experience.”

Jun 22, 2005 by Nancy from Lake City, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Attractiveness, location, cleanliness, proximity to the Metro
• Pool was closed, parking could be less.

“The hotel was more than I expected. Very pretty lobby. Great location in downtown DC, great staff. Only bad thing was the pool was closed, but it was being renovated so what can you do.”

1 of 1 people found this review helpful.

Jun 21, 2005 by Ricky from Huntington, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Staff was very friendly and helpful. Beautiful hotel!
• No stationary in room, had to pay to use the pool.

“Very nice hotel, one of the nicest I've ever stayed in. It was in a great location and we liked that the metrorail was accessible without leaving the hotel.Room was kept clean and well supplied. We would definitely recommend.”

Jun 20, 2005 by Katherine from Cape Coral, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Clean, convenient, exceeded expectations
• Valet parking for overnight is pricey

“The hotel is located within walking distance to the mall area. The room was very clean and comfortable and the staff made every effort to meet our needs.”

Jun 20, 2005 by Andrew from St Albans, DC
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Excellent location and value for money
• Can't really think of anything!

“An excellent hotel in a good downtown location only a few minutes walk from the Mall and local amenities. Staff were very friendly and helpful. The bedroom was well furnished and quiet, with the bars and restaurants popular and lively.”

Jun 19, 2005 by Deborah from Hillsborough, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• No lotion in room; shampoo/conditioner not up to par for this quality hotel

“The hotel is modern and very clean, with extremely comfortable beds and pillows. Having the metro accessible through the lobby is a definate plus. Service and staff friendly and efficient. I strongly recommend this hotel.”

Jun 19, 2005 by Anne from Lincoln, NE
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[7]

• Very clean and good location.
• Spot of pasta sauce on wall. Ewww!

“Excellent hotel. Slept very well in sheets that smelled clean, bathroom was spotless, shower massage was awesome after a long day walking in D.C. Hotel itself was gorgeous.”

Jun 16, 2005 by Joann from Farmington, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The lobby was very attractive.
• The parking valet staff was not very customer-focused.

“Our stay was very pleasureable. We had a room that faced outside. The front desk staff was very helpful. ”

Jun 16, 2005 by Anne J. from Castle Rock, CO
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location, Location, Location

“It's a beautiful hotel with lots of light. Very beautiful inside, comfortable beds. However, we requested a smoking room, and there are none in the hotel. I was VERY disappointed about that.”

1 of 1 people found this review helpful.

Jun 16, 2005 by Lisa from Fort Payne, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very nice hotel and great location. Beautiful lobby.

“Beautiful entrance, starts your stay really nice. Check in was quick. Rooms were roomy, clean. The bathroom was nice. ”

Jun 15, 2005 by David from Jupiter, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Convenient to Metro and friendly staff.
• Uncomfortable beds

“An overall great experience; a small problem with a/c was resolved quickly and we were upgraded to Regency Club for our minor inconvenience. Metro is located in the lobby and most attractions are within a ten minute walk. We enjoyed our stay.”

1 of 1 people found this review helpful.

Jun 15, 2005 by Matthew from Baltimore, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Clean and newly renovated large room
• Lobby noise went late into the night

“I was very happy with the hotel and its location.”

1 of 1 people found this review helpful.

Jun 15, 2005 by David from Clayton, NC
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Very convenient location; never had to go outside to get on the metro
• Somewhat noisy in room at night from bar crowd below

“Great choice to stay at.”

1 of 1 people found this review helpful.

Jun 15, 2005 by Jane from Owensboro, KY
Overall Rating: 4
Cleanliness:[10] • Staff:[2] • Location:[10]

• Hyatt quality service was not evident
• Housekeeping service was not good -- missing towels, etc.

“The hotel was lovely but I was not impressed with the level of service. The only group that met my expectations was the front desk crew -- they were helpful and very pleasant. The bellmen and valet parkers (though there were many of them evident) forgot to get my car two of three times I called down in advance, no one out front when I arrived late in the evening to take my luggage in. I had to ASK the front desk clerk to PLEASE get someone to help me with my luggage. Same when leaving....waited FOREVER for a bellman to come -- waited at least 20 minutes after getting downstairs for my car to arrive when I had called before leaving the room. I arrived late and left early in the a.m. so maybe this is the reason -- but no excuse for poor service no matter what the hour. Housekeeping didn't leave correct number of towels, face cloths, handtowels one day I didn't have ANY handtowels. They didn't clean the floor of the bathroom the whole time I was there (four nights). Just not what I expected from a Grand Hyatt.”

1 of 1 people found this review helpful.

Jun 15, 2005 by Colin from Birmingham, AL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[7]

• nice pillows
• health center cost $7/day

“Above average rooms located adjacent to Metro Center Metro station.”

1 of 1 people found this review helpful.

Jun 14, 2005 by Pandora from Harleysville, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• The Grand Hyatt staff was friendly and helpful. The hotel was clean, and attractive. The location was within reasonable walking distance of the mall
• The only negative was the coffee shop in the hotel. The service was poor and quite expensive. They even charged for condiments.

“Beautiful hotel with friendly staff. Close to restaurants and within walking distance of the mall.”

Jun 14, 2005 by Robert from Nicholasville, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very Nice - great price
• nothing

“It was everything I expected from a Grand Hyatt. They also honored my Gold Hyatt Passport and put me on the Gold Hyatt floor.”

Jun 13, 2005 by Kirk from Rocklin, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[9]

• Good Location
• Too many additional fees and charges for virtually everything

“The hotel is in a good location and sits on top of the main Metro Center rail station. Very convenient. The Zephyr Grill located in the hotel is a good and inexpensive place for breakfast. The hotel does have an issue with charging fees for virtually everything. $11 to use a treadmill in the gym. $10 to recieve a package. $1.00 per minute to access the internet in the business center, and $1.59 per page to print in the business center. Overall, the stay was good, but I would recommend that you don't use any of their services.”

1 of 1 people found this review helpful.

Jun 13, 2005 by Pete from Midland, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• The location was excellent given the restaurants, entertainment, transportation options.
• Some (not all) staff were not as friendly as they could have been.

“I liked the location and the amenities this hotel offered. However, the pool and exercise facilities were under repair and were not entirely available. It would have been disappointing if I would have brought my family with me. Otherwise I was pleased.”

Jun 12, 2005 by Sally from Fairview, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I was very impressed with the rooms, the staff attentiveness, and the quality for the price.
• Only that I had to go home too soon

“Clean, high-quality, excellent service and accessible in the basement area to the Metro. I highly recommend this hotel to any who are looking.”

1 of 1 people found this review helpful.

Jun 12, 2005 by Arcilia from Albuquerque, NM
Overall Rating: 8
Cleanliness:[5] • Staff:[8] • Location:[10]

• Great location. Metro is very conveniently accessed without having to go outside. Some good restaurants are in walking distance.
• No king size beds were available when we checked in. Our room on the first floor faced the street and we experienced some street noise.

“Good location. Access to Metro is very convenient--take a couple of escalators down and you're there. Some attractions and restaurants are in easy walking distance. The hotel is attractive.”

1 of 1 people found this review helpful.

Jun 12, 2005 by Mary from Omaha, NE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean,beautiful, friendly and convienent
• pool not working

“Excellent hotel, great amenities and clean rooms”

Jun 10, 2005 by Sally from San Francisco, CA
Overall Rating: 6
Cleanliness:[9] • Staff:[10] • Location:[10]

• Close to everything, and good service from staff.
• The room was too small for a four star hotel.

“We stayed longest at this hotel, and overall, it was the best stay. The staff was conciliatory when confronted with a minor problem, and they went out of their way to compensate. The room was comfortable, but as we mentioned before a bit small, yet overall, we were satisfied with everything. The building itself was beautiful, with indoor fountains and restaurants surrounded by blue "lagoons".”

Jun 9, 2005 by Hari from Santa Clara, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Beautiful Lobby, friendly staff, great location
• Very expensive phone charges, No free internet, no moisturizer in the bathrooms, expensive parking($26/day)

“Pros:Beautiful Lobby, friendly staff, great locationCons:Very expensive, No free internet, no moisturizer in the bathrooms, expensive parking($26/day)Overall, it was a pleasant experience. Staff were friendly and understanding. They even waived our telephone charges up to $25 that we did not expect to see. (AT &T operated calls cost $8/call, so please read the phone rates before using it)”

Jun 9, 2005 by Debbie from Seattle, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great hotel, honored my special requests without having to ask twice.
• Didn't honor Hyatt Gold Passport free access to fitness facility.

“Elegant hotel situated within easy walking distance to major Washington attractions. Everything one would expect from a four-star hotel.”

Jun 9, 2005 by Steve from Bloomington, IN
Overall Rating: 3
Cleanliness:[7] • Staff:[4] • Location:[10]

• Perfectly suitable, but not a four star hotel.
• The cleaning service was haphazard.

“This hotel was perfectly suitable for a weekend, but simply not four star quality. The cleaning service was indifferent and the concierge was unhelpful. The front desk was courteous and the lobby and rooms fairly well-appointed though the rooms were rather small. The "fitness center" was small, cramped, and lacked any windows, making for an unpleasant experience. For the price, you can do better in the D.C. area.”

Jun 8, 2005 by Cene' from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We got an AWESOME deal at a wonderful hotel - nice rooms, soft towels and bedding, great staff! Loved it!!!!
• Honestly, I can't think of anything that I didn't like .. oh, wait, I kind of wished that the deli part was open a bit later so I could get some fruit

“AWESOME hotel! Walking distance to most things you would want to see in DC. The staff was friendly and very helpful. The rooms were very large, the towels soft and the bedding was great .. best pillows I've ever seen in a hotel. Nice looking atrium inside. Very clean. We had a wonderful time and would recommend this hotel highly. We got a great deal!”