User Reviews for Marriott J.W. Hotel National Place

Research User Reviews for Marriott J.W. Hotel National Place (1-20 of 585)

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Nov 20, 2009 by Ken from Tacoma,WA
Overall Rating: 10

• Beautiful flowers in lobby, attentive staff and a
  luxury bed.

“Perfect location for walking to most popular sites, great room and amenities, nice lounge area for cocktails or dinner, and the staff was very friendly and attentive.”

Nov 1, 2009 by Nanci from Middletown,CT
Overall Rating: 10

• Location & restaurant.
• Lacked comfortable place for 2 to sit in room to watch TV.

“This luxurious hotel provided a perfect get-a-way for my friend and I to sight see at a very affordable Priceline price. Great service, comfortable bed, very clean. Loved it.”

Oct 28, 2009 by Michael from New Orleans,LA
Overall Rating: 7

• Very nice room, clean
  and comfortable.
• Very expensive internet access in room.

“Lobby very crowded virtually all the time. Very expensive internet access and movies in room, draconian policy for mini-fridge they did deliver another small fridge when asked, however. Movie resolution very poor, even on an HD screen!”

Oct 28, 2009 by Kathleen from Cary,NC
Overall Rating: 9

• The lobby. The desk clerk gave my daughter a Washington, DC hat that she wore for the rest of the trip.
• Room was too small.

“Amazing location and lobby. Kind staff, clean room, comfortable bed. Expensive internet rates, small room”

Oct 18, 2009 by Manette from New York,NY
Overall Rating: 7

• Bed and pillows were incredibly soft and fluffy.
• There was a roach climbing the walls where I was sitting in the lobby.

“The hotel's lobby was beautiful, with lovely marble and exquisite crystal chandeliers. Unfortunately, it had the sterile feel of a business/convention hotel. It would have been a better business hotel if they did not nickel and dime the business traveler -- charges for internet connectivity and printing.”

Oct 16, 2009 by Donna from Omaha,NE
Overall Rating: 0

• Comfortable bed, quite clean room and great food.
• Hotel check-in clerk.

“Hotel room was five stars. We took the Metro from the airport and found the Metro stop to be within two blocks of the hotel. We tried all of the hotel restaurants and the food was EXCELLENT (including the happy hour options). This is a perfect hotel if you were traveling without children. For Pool goers, it looked very inviting.”

Oct 15, 2009 by Donna from San Francisco,CA
Overall Rating: 9

• Loved the indoor swimming pool and jacuzzi except for the surface.
• Inside surface of jacuzzi is too rough and snags my swim wear when I lean against it.

“Excellent location, clean and relaxing, especially with a large indoor pool and jacuzzi.”

Oct 8, 2009 by Don from Reading,PA
Overall Rating: 9

• This classy hotel is spotless, staff is friendly, and location is excellent for the tourist.

“One of the most pleasant experiences I've had with a hotel. Thanks to Priceline I stayed in this luxurious hotel at a very reasonable rate.”

Oct 7, 2009 by Anna from Los Angeles,CA
Overall Rating: 10

• It was clean, the staff professional and helpful, and the location was perfect.
• Nothing.

“The location is perfect, the staff is professional and helpful and made sure our stay was excellent, which it was. The cleaning staff was also very professional. The elevators are a bit of a hassle but the hotel does its best to help guests and visitors understand what is a bit of a confusing situation. But the elevators shouldn't stop anyone from staying at this hotel.”

Oct 6, 2009 by Don from Atlanta,GA
Overall Rating: 10

• Great location, very nice and helpful staff.
• Wierd elevator systems.

“Overall and excellent and convenient hotel.”

Sep 25, 2009 by from Hopedale,MA
Overall Rating: 8

• Location, value using Priceline.
• Valet parking.

“Hotel stay was excellent, however valet service damaged my car.”

Sep 24, 2009 by Gary from Woodland,CA
Overall Rating: 10

“Our stay at the JW Marriott was great. Perfect location, clean rooms, friendly staff, adequate fitness center and loved the fact it was a non smoking facility.”

Sep 23, 2009 by Rosetta from Ca,CA
Overall Rating: 10

• Everything. Couldn't fault it.

“The rooms were of a high standard, very clean and larger than I expected. Staff was very friendly and helpful. I would recommend this hotel and
definitely stay there again.”

Sep 17, 2009 by Sharon from Jackson,NJ
Overall Rating: 9

• The hotel was conveniently located to all DC attractions and nightlife.
• The price of coffee in Starbucks of the hotel was pricey and you had to pay for internet service in room.

“The hotel has a great lobby with comfy lounge chairs if you want to use the free Wi-Fi in the lobby. The rooms were a little on the small size, especially the bathroom. But the bathroom worked out fine for 4 people for 2 nights. There was plenty of towels available. Called front desk to request a bell-man to pick up bags, he showed up in less than 5 minutes. Also, hotel will hold your bags for you, if you want to check out more sights in DC and don't want to take you bags with you. On the downside, there were protesters in town during the same time as my stay, so the hotel was booked, and the garage was full. However there was a parking garage located right around the corner and was $10 a day cheaper then hotel garage parking. Overall my stay at the J.W. Marriott was great and I would stay there again. The price was great from Priceline.”

Sep 17, 2009 by Jill from Pinckney,MI
Overall Rating: 10

• Beautiful hotel and beds were very comfortable.

“Plan on another trip to DC next September and would stay their again. Beautiful hotel, very classy, friendly etc. Highly recommend it.”

Sep 16, 2009 by Andy from Landsberg Am Lech,DE
Overall Rating: 10

• Perfect location, close to the white house.
• No free Wi-Fi in rooms.

“This J.W. is a recommendation for any business traveler and also for travelers seeking a stay close to the White House. An unprepared traveler in casual clothing might find himself under dressed in this hotel, but it doesn't affect the service from the hotel's staff at all, which is meant as a true compliment. The room was very clean and silent, there is nothing to complain about in this hotel.”

Sep 7, 2009 by Cindy from Mount Prospect,IL
Overall Rating: 8

• The concierge and staff was helpful and friendly.
• The layout of the bathroom was such that the toilet was always in the way.

“The hotel location was fantastic and close to everything we wanted to visit. There were many restaurants in the area. The hotel lobby is clean and open with pretty flower arrangements.”

Aug 24, 2009 by benjamin from Harrisburg,PA
Overall Rating: 10

• personnell always eager to assist your every need!!
• none

“Great place to stay that is very convenient to all the museums and placesof interest !”

Aug 21, 2009 by Polly Evans from Hubbard,OH
Overall Rating: 10

• VERY FRIENDLY from curb side to check to bell hop

“This hotel has an awesome view of Pennsylvania Ave. Sightseeing bus right accross the street. We could see the Washington Monument outside our window. White House just down the block. Hotel room was very clean, roomy, just perfect for a visit to our nations capitol.”

Aug 13, 2009 by Matt from Altoona,PA
Overall Rating: 7

• Very small room.

“Excellent location. Friendly, helpful staff. Very small rooms. Confusing elevators.”

Jul 31, 2009 by Mkchelle from Melbourne,FL
Overall Rating: 10

• Beautiful location.

“We loved the location. Our only complaint was the lack of family restaurants. We ate at the museum restaurants and that was costly. The hotel was beautiful, it was our best stay thus far through Priceline.”

Jul 28, 2009 by Dawn from Mountville,PA
Overall Rating: 10

• Very clean and updated. Very convient location.
• We waited over 30 minutes for toast . We felt penalized for not ordering the buffet.

“Extremely pleased with the hotel and staff. Rooms were very nice and clean, and QUIET!”

Jul 7, 2009 by Erin from Rochdale,MA
Overall Rating: 8

• Very close to all the monuments, museums and White House (walking distance)
• Parking is $40 per day!

“Nice hotel, very busy (in a shopping center). Walking distance to all monuments, museums, White House. Our room was on the first floor next to the maid's closets and the ice machines so, not the best room experience, but it was clean and nice enough. Parking charges are ridiculously expensive, found a cheaper self-parking garage around the corner.”

Jul 5, 2009 by Rudy from Moscow Mills,MO
Overall Rating: 10

• Service.
• Swimming pool.

“We had a very great time.”

Jul 4, 2009 by Jennifer from South River,NJ
Overall Rating: 9

• They checked that you were a guest in the evening.
• Gift shop was kind of a disappointment.

“Very elegant place with a high tolerance for individuals or families making a short trip on a summer weekend. I really liked it and it was near everyplace I had to be. Nice lobby for a business meeting I had while there.”

Jun 24, 2009 by Kevin from Phila,PA
Overall Rating: 4

• Location was great.
• The door was marked with placard about carpet being wet. Floor was slightly damp $38.00 a night parking fee.

“Great view but a damp floor, musty odor.”

Jun 12, 2009 by Rob from Merritt Island,FL
Overall Rating: 10

• Very friendly and helpful. I felt like I was truly a guest.
• It did not have complimentary coffee in the lobby.

“Excellent. The elevators were very different then normal and I liked them. The staff was very friendly, from the cleaning staff, security, front desk and lobby. We had never been to DC so we had lots of questions and needed advise. It was given easily and it was correct.”

May 6, 2009 by Erin from Snohomish,WA
Overall Rating: 9

• Great amenities in the room.

“Great hotel! The service was amazing and all of the little extras made our stay incredibly enjoyable.”

Apr 18, 2009 by Debra from Bronx,NY
Overall Rating: 10

• I liked the quality of the hotel and the efficiency and friendliness of the staff.
• At 5'11" , 214 lbs, I found the beds in my room too small.

“This is a great place to stay if you are in DC, the quality of the hotel, the efficiency of the staff and the feeling of welcome was fantastic. My only problem is check out time. Even the late check out of 1:00 pm as opposed to normal 12:00 pm check out was very inconvenient for me.”

Mar 25, 2009 by Lee from Pawleys Island,SC
Overall Rating: 9

• Location.
• The concierge was not helpful.

“The rooms were very comfortable and clean. The staff with the exception of the concierge, was pleasant and helpful.”

Mar 18, 2009 by Sean from Washington,DC
Overall Rating: 8

• Room was clean and nice. View was great.
• Was odor of paint in the room.

“Hotel was spacious and modern. Room was clean and comfortable. Staff was very friendly, helpful, and courteous. Dessert at hotel bar was below par - bought in, not made on site.”

Mar 12, 2009 by Stan from Katonah,NY
Overall Rating: 9

• Perfect location, great lobby.
• Pretty small room.

“An exceptional hotel just blocks from the white house and museums.”

Mar 9, 2009 by Jon from New York,NY
Overall Rating: 10

• Brand name, good location, nice people.
• Expensive parking - valet only.

“Brand name hotel living up to its quality image.”

Mar 2, 2009 by Tim from Atlanta,GA
Overall Rating: 7

• Very convenient to most attractions.
• The room was in need of maintenance.

“The hotel has a great location. But the paint on my wall was peeling and my shower head was coming off the wall. Comfy bed, small room, decent view.”

Feb 13, 2009 by Martin from Hammond,IN
Overall Rating: 9

• Love Marriotts because I know the quality to expect.

“The JW Marriott is a very pleasant place to stay; it is well situated, comfortable, clean and friendly.”

Jan 25, 2009 by Summer from Calgary,Canada
Overall Rating: 10

• The staff was very helpful.
• The black-out curtains would not fully close.

“Overall the J W Marriott was very clean, the staff was friendly and helpful and the room was comfortable. The feeling of the lobby was very welcoming.”

Dec 1, 2008 by Kirsten from Delafield,WI
Overall Rating: 10

• The hotel concierge and bell hops were excellent. The beds are super comfortable. The lobby is beautiful and the location is perfect for sightseeing.
• The room seemed a bit small.

“This hotel exceeded our expectations. It is centrally located in the heart of downtown D.C. Walking distance to major attractions like the White House and Lincoln Memorial. We could see the top of the Washington Memorial from our hotel room. The lobby and rooms are beautiful, beds and sheets are comfy (they have feather bedding) and the staff bent over backwards. Stay here for sure if you want to be comfortable with the extra amenities of a nice hotel. We did not have time to use the workout facility, but we checked it out and it was really clean. They even have saunas. The perfect place to stay and see D.C. in style.”

Nov 24, 2008 by Fabiano from Jersey City,NJ
Overall Rating: 10

• Perfect location towards sightseeing in DC.
• The looks from outside does not reflect how beautiful the hotel is inside.

“Luxury installations, fine furniture and great services. Superb location.”

Nov 18, 2008 by Meredith from Merrick,NY
Overall Rating: 4

• Lobby and decor were beautiful.
• Hotel staff was not helpful.

“The hotel was beautiful, but our experience was horrible! After a long conference, all we wanted to do was rent a movie and get room service. However, the televisions were out. When we called the front desk, we were told that there was a storm outside and that the hotel was out. Since we had just come from outside, we knew that it was not even raining. We had to initiate any phone call and after two hours of back and forth were still told that the TVs were all out. We found it interesting because the rooms across the way had their TVs working! I understand these things happen, but at least be honest about it! An annoying experience.”

Sep 25, 2008 by Robert
Overall Rating: 10

• Location 2 blocks from the White House. Friendly knowledgeable helpful employees.
• Great hotel but, still had to pay for internet service.

“Had a great time at the JW Marriott. The room was small but very comfortable, view was great and the bed was amazing. I can't say enough about the location of this hotel, the monuments were close enough to walk to them, and we felt very safe about walking the DC streets any time of night. In one word. Phenomenal!”

Sep 25, 2008 by Chuck
Overall Rating: 10

• Brand new with high quality finish materials throughout.

“Appeared to be brand new high quality finish materials throughout, friendly and helpful staff. Excellent location to attractions nearby restaurants.”

Sep 24, 2008 by Elaine
Overall Rating: 9

• Location cannot be beat for visiting the Mall, Smithsonian, and Monuments. Metro is close by as well as a selection of dining and shopping.
• Parking is expensive.

“Lobby, room, and all public spaces tasteful and emaculate. Hotel is quiet and friendly, as well as being well situated for all that Washington DC has to offer.”

Sep 19, 2008 by Sabrina
Overall Rating: 10

• Elegant, clean, conveniently located and Starbuck's in lobby!

“Everything you would hope for and expect in a luxury hotel. Elegant, spacious, quiet, hospitable and conveniently located. I loved that Starbuck's was right in the lobby. Since we didn't dip into the room's snack bar (though tempting), our check-out was automatic--nothing to do. Finally, getting down to pet peeves: we were never disturbed by, or even aware of, housekeeping. Everything was kept elegant and beautiful by invisible means. It doesn't get better than that.”

Sep 14, 2008 by Emma from Raytown, MO
Overall Rating: 6
Cleanliness:[9] • Staff:[10] • Location:[10]

• The service.
• NA.

“The bell staff is extraordinary - the backbone of the reputation of the hotel. Check in staff is diffident - not overly welcoming, but the bell staff covers for that. The restaurant in this hotel is overpriced and the food is average. The restaurant was most often empty. Hotel needs to evaluate.”

Sep 7, 2008 by P from Boston, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[4] • Location:[10]

• It was very clean and well decorated. The beds were very plush and extremely luxurious. The televisions were all flat screen.
• The room service was extremely slow. I called three times over the course of an hour to ask for a bottle opener and ended up having to go down myself.

“Overall, this hotel was excellent. The only problem was that the service wasn't the best. I asked for a bottle opener and had to wait almost 2 hours but finally ended up going downstairs myself to get it from the restaurant. Other than that, the hotel was beautiful and an excellent choice.”

Aug 30, 2008 by Mark from Ellsworth, ME
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff was wonderful! Always way beyond courteous and helpful The best!
• Ate at the restaurant twice, had two bad experiences. But staff tried to make it right.

“Would I stay at the J.W. Marriott again? Absolutely. The staffers are way above average in courtesy and helpfulness. This was my first stay there, and I understand that the hotel has recently been totally remodeled. Very nice job! My only complaint is with the restaurant. We ate there twice, and had bad experiences both times. However, I will hasten to add that when we pointed out the problems, the staff swiftly and apologetically attempted to correct them. I do think, though, that there are some serious quality control issues in their kitchen which need to be addressed immediately. But if you can plan to eat all of your meals somewhere off premises (and that's not too hard), I would heartily recommend this hotel.”

Aug 25, 2008 by Jean from Germantown, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice rooms and good service friendly.
• NA.

“The Marriott was very nice. The accessible room we stayed in was very well appointed and comfortable. Gracious staff. Convenient location to museums.”

Aug 23, 2008 by Kurt from Bonaire, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice clean and upscale close to all the sites in DC.
• Expensive. Had to pay an additional $70 to park.

“I love the hotel, it is very luxurious.”

Aug 16, 2008 by John M. from Jacksonville, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location and check out time!
• Rooms are small.

“We will definitely stay at this hotel again. We really liked the location.”

Aug 16, 2008 by Mary A. from Waterford, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff. Close proximity to everything. Clean room.
• Everything was excellent.

“This hotel was recently renovated and it shows. Everything was clean and updated. In fact, when we were staying there we remarked how nice and large the LG TV was in our room. The next morning we woke up to find a box next to every door in the hallway even though the TV in our room was only 2 years old; they were updating again and putting brand new larger TVs in the room. The view from our bedroom window was the Washington Monument. The hotel is within walking distance of the Smithsonian Museums, the White House, the Capitol Building and just about all of the memorials (Lincoln, WWII, Korean, Vietnam). We found a great place (reasonably priced) for a quick breakfast or lunch, just around the corner (Corner Bakery). The staff; I could go on for hours about how well the staff treated us. We were celebrating our 35th wedding anniversary on the day we arrived. Upon our return to our room, from site-seeing we were greeted with an imported bottle of wine and 6 chocolate covered cherries. This made our evening very special and was a wonderful ending to a fantastic day of touring. The elevators are very different/fun/efficient, instead of pushing the floor button after getting inside, you push the floor button on the outside and are directed to either door B, C, D, E or F. This elevator takes you directly to your floor without stopping at any other floors efficiently. Wonderful hotel, fantastic staff, great location!”