User Reviews for Marriott J.W. Hotel National Place

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Jul 31, 2009 by Mkchelle from Melbourne,FL
Overall Rating: 10

• Beautiful location.

“We loved the location. Our only complaint was the lack of family restaurants. We ate at the museum restaurants and that was costly. The hotel was beautiful, it was our best stay thus far through Priceline.”

Jul 28, 2009 by Dawn from Mountville,PA
Overall Rating: 10

• Very clean and updated. Very convient location.
• We waited over 30 minutes for toast . We felt penalized for not ordering the buffet.

“Extremely pleased with the hotel and staff. Rooms were very nice and clean, and QUIET!”

Jul 7, 2009 by Erin from Rochdale,MA
Overall Rating: 8

• Very close to all the monuments, museums and White House (walking distance)
• Parking is $40 per day!

“Nice hotel, very busy (in a shopping center). Walking distance to all monuments, museums, White House. Our room was on the first floor next to the maid's closets and the ice machines so, not the best room experience, but it was clean and nice enough. Parking charges are ridiculously expensive, found a cheaper self-parking garage around the corner.”

Jul 5, 2009 by Rudy from Moscow Mills,MO
Overall Rating: 10

• Service.
• Swimming pool.

“We had a very great time.”

Jul 4, 2009 by Jennifer from South River,NJ
Overall Rating: 9

• They checked that you were a guest in the evening.
• Gift shop was kind of a disappointment.

“Very elegant place with a high tolerance for individuals or families making a short trip on a summer weekend. I really liked it and it was near everyplace I had to be. Nice lobby for a business meeting I had while there.”

Jun 24, 2009 by Kevin from Phila,PA
Overall Rating: 4

• Location was great.
• The door was marked with placard about carpet being wet. Floor was slightly damp $38.00 a night parking fee.

“Great view but a damp floor, musty odor.”

0 of 1 people found this review helpful.

Jun 12, 2009 by Rob from Merritt Island,FL
Overall Rating: 10

• Very friendly and helpful. I felt like I was truly a guest.
• It did not have complimentary coffee in the lobby.

“Excellent. The elevators were very different then normal and I liked them. The staff was very friendly, from the cleaning staff, security, front desk and lobby. We had never been to DC so we had lots of questions and needed advise. It was given easily and it was correct.”

May 6, 2009 by Erin from Snohomish,WA
Overall Rating: 9

• Great amenities in the room.

“Great hotel! The service was amazing and all of the little extras made our stay incredibly enjoyable.”

Apr 18, 2009 by Debra from Bronx,NY
Overall Rating: 10

• I liked the quality of the hotel and the efficiency and friendliness of the staff.
• At 5'11" , 214 lbs, I found the beds in my room too small.

“This is a great place to stay if you are in DC, the quality of the hotel, the efficiency of the staff and the feeling of welcome was fantastic. My only problem is check out time. Even the late check out of 1:00 pm as opposed to normal 12:00 pm check out was very inconvenient for me.”

Mar 25, 2009 by Lee from Pawleys Island,SC
Overall Rating: 9

• Location.
• The concierge was not helpful.

“The rooms were very comfortable and clean. The staff with the exception of the concierge, was pleasant and helpful.”

Mar 18, 2009 by Sean from Washington,DC
Overall Rating: 8

• Room was clean and nice. View was great.
• Was odor of paint in the room.

“Hotel was spacious and modern. Room was clean and comfortable. Staff was very friendly, helpful, and courteous. Dessert at hotel bar was below par - bought in, not made on site.”

Mar 12, 2009 by Stan from Katonah,NY
Overall Rating: 9

• Perfect location, great lobby.
• Pretty small room.

“An exceptional hotel just blocks from the white house and museums.”

Mar 9, 2009 by Jon from New York,NY
Overall Rating: 10

• Brand name, good location, nice people.
• Expensive parking - valet only.

“Brand name hotel living up to its quality image.”

Mar 2, 2009 by Tim from Atlanta,GA
Overall Rating: 7

• Very convenient to most attractions.
• The room was in need of maintenance.

“The hotel has a great location. But the paint on my wall was peeling and my shower head was coming off the wall. Comfy bed, small room, decent view.”

Feb 13, 2009 by Martin from Hammond,IN
Overall Rating: 9

• Love Marriotts because I know the quality to expect.

“The JW Marriott is a very pleasant place to stay; it is well situated, comfortable, clean and friendly.”

Jan 25, 2009 by Summer from Calgary,Canada
Overall Rating: 10

• The staff was very helpful.
• The black-out curtains would not fully close.

“Overall the J W Marriott was very clean, the staff was friendly and helpful and the room was comfortable. The feeling of the lobby was very welcoming.”

0 of 1 people found this review helpful.

Dec 1, 2008 by Kirsten from Delafield,WI
Overall Rating: 10

• The hotel concierge and bell hops were excellent. The beds are super comfortable. The lobby is beautiful and the location is perfect for sightseeing.
• The room seemed a bit small.

“This hotel exceeded our expectations. It is centrally located in the heart of downtown D.C. Walking distance to major attractions like the White House and Lincoln Memorial. We could see the top of the Washington Memorial from our hotel room. The lobby and rooms are beautiful, beds and sheets are comfy (they have feather bedding) and the staff bent over backwards. Stay here for sure if you want to be comfortable with the extra amenities of a nice hotel. We did not have time to use the workout facility, but we checked it out and it was really clean. They even have saunas. The perfect place to stay and see D.C. in style.”

Nov 24, 2008 by Fabiano from Jersey City,NJ
Overall Rating: 10

• Perfect location towards sightseeing in DC.
• The looks from outside does not reflect how beautiful the hotel is inside.

“Luxury installations, fine furniture and great services. Superb location.”

Nov 18, 2008 by Meredith from Merrick,NY
Overall Rating: 4

• Lobby and decor were beautiful.
• Hotel staff was not helpful.

“The hotel was beautiful, but our experience was horrible! After a long conference, all we wanted to do was rent a movie and get room service. However, the televisions were out. When we called the front desk, we were told that there was a storm outside and that the hotel was out. Since we had just come from outside, we knew that it was not even raining. We had to initiate any phone call and after two hours of back and forth were still told that the TVs were all out. We found it interesting because the rooms across the way had their TVs working! I understand these things happen, but at least be honest about it! An annoying experience.”

Sep 25, 2008 by Robert
Overall Rating: 10

• Location 2 blocks from the White House. Friendly knowledgeable helpful employees.
• Great hotel but, still had to pay for internet service.

“Had a great time at the JW Marriott. The room was small but very comfortable, view was great and the bed was amazing. I can't say enough about the location of this hotel, the monuments were close enough to walk to them, and we felt very safe about walking the DC streets any time of night. In one word. Phenomenal!”

Sep 25, 2008 by Chuck
Overall Rating: 10

• Brand new with high quality finish materials throughout.

“Appeared to be brand new high quality finish materials throughout, friendly and helpful staff. Excellent location to attractions nearby restaurants.”

Sep 24, 2008 by Elaine
Overall Rating: 9

• Location cannot be beat for visiting the Mall, Smithsonian, and Monuments. Metro is close by as well as a selection of dining and shopping.
• Parking is expensive.

“Lobby, room, and all public spaces tasteful and emaculate. Hotel is quiet and friendly, as well as being well situated for all that Washington DC has to offer.”

Sep 19, 2008 by Sabrina
Overall Rating: 10

• Elegant, clean, conveniently located and Starbuck's in lobby!

“Everything you would hope for and expect in a luxury hotel. Elegant, spacious, quiet, hospitable and conveniently located. I loved that Starbuck's was right in the lobby. Since we didn't dip into the room's snack bar (though tempting), our check-out was automatic--nothing to do. Finally, getting down to pet peeves: we were never disturbed by, or even aware of, housekeeping. Everything was kept elegant and beautiful by invisible means. It doesn't get better than that.”

Sep 14, 2008 by Emma from Raytown, MO
Overall Rating: 6
Cleanliness:[9] • Staff:[10] • Location:[10]

• The service.
• NA.

“The bell staff is extraordinary - the backbone of the reputation of the hotel. Check in staff is diffident - not overly welcoming, but the bell staff covers for that. The restaurant in this hotel is overpriced and the food is average. The restaurant was most often empty. Hotel needs to evaluate.”

Sep 7, 2008 by P from Boston, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[4] • Location:[10]

• It was very clean and well decorated. The beds were very plush and extremely luxurious. The televisions were all flat screen.
• The room service was extremely slow. I called three times over the course of an hour to ask for a bottle opener and ended up having to go down myself.

“Overall, this hotel was excellent. The only problem was that the service wasn't the best. I asked for a bottle opener and had to wait almost 2 hours but finally ended up going downstairs myself to get it from the restaurant. Other than that, the hotel was beautiful and an excellent choice.”

Aug 30, 2008 by Mark from Ellsworth, ME
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff was wonderful! Always way beyond courteous and helpful The best!
• Ate at the restaurant twice, had two bad experiences. But staff tried to make it right.

“Would I stay at the J.W. Marriott again? Absolutely. The staffers are way above average in courtesy and helpfulness. This was my first stay there, and I understand that the hotel has recently been totally remodeled. Very nice job! My only complaint is with the restaurant. We ate there twice, and had bad experiences both times. However, I will hasten to add that when we pointed out the problems, the staff swiftly and apologetically attempted to correct them. I do think, though, that there are some serious quality control issues in their kitchen which need to be addressed immediately. But if you can plan to eat all of your meals somewhere off premises (and that's not too hard), I would heartily recommend this hotel.”

Aug 25, 2008 by Jean from Germantown, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice rooms and good service friendly.
• NA.

“The Marriott was very nice. The accessible room we stayed in was very well appointed and comfortable. Gracious staff. Convenient location to museums.”

Aug 23, 2008 by Kurt from Bonaire, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice clean and upscale close to all the sites in DC.
• Expensive. Had to pay an additional $70 to park.

“I love the hotel, it is very luxurious.”

Aug 16, 2008 by John M. from Jacksonville, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location and check out time!
• Rooms are small.

“We will definitely stay at this hotel again. We really liked the location.”

Aug 16, 2008 by Mary A. from Waterford, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff. Close proximity to everything. Clean room.
• Everything was excellent.

“This hotel was recently renovated and it shows. Everything was clean and updated. In fact, when we were staying there we remarked how nice and large the LG TV was in our room. The next morning we woke up to find a box next to every door in the hallway even though the TV in our room was only 2 years old; they were updating again and putting brand new larger TVs in the room. The view from our bedroom window was the Washington Monument. The hotel is within walking distance of the Smithsonian Museums, the White House, the Capitol Building and just about all of the memorials (Lincoln, WWII, Korean, Vietnam). We found a great place (reasonably priced) for a quick breakfast or lunch, just around the corner (Corner Bakery). The staff; I could go on for hours about how well the staff treated us. We were celebrating our 35th wedding anniversary on the day we arrived. Upon our return to our room, from site-seeing we were greeted with an imported bottle of wine and 6 chocolate covered cherries. This made our evening very special and was a wonderful ending to a fantastic day of touring. The elevators are very different/fun/efficient, instead of pushing the floor button after getting inside, you push the floor button on the outside and are directed to either door B, C, D, E or F. This elevator takes you directly to your floor without stopping at any other floors efficiently. Wonderful hotel, fantastic staff, great location!”

Aug 14, 2008 by Mary Ann from Waterford, Michigan
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• Absolutely nothing.

“We were treated like royalty from the moment we drove up. Everyone from the parking attendant, to the bellman, to the front desk was very friendly and accommodating. Our room had a wonderful view of the Washington Monument. The front desk supervisor surprised us with a card congratulating us on our 35th wedding anniversary, along with an imported bottle of wine and 6 chocolate covered strawberries, which made our first evening at the hotel very special. The king size bed was very comfortable and the room was spotless. Location. As stated earlier the Washington Monument was visible right outside of our window ~ that's because it was only a couple blocks away, along with the White House, all of the Smithsonian Museums and many of the memorials (WWII, Vietnam, Korean, Lincoln, etc) The elevator was fun and efficient ~ you pushed the floor number on the outer wall and it would direct you to the elevator door B, C, D, E or F that would take you directly to your floor without stopping on the way. Just around the corner from the hotel is the Corner Bakery ~ a nice place for a quick breakfast and quite reasonably priced. I highly recommend this hotel to anyone traveling to Washington DC as a tourist or for business.”

Aug 14, 2008 by Rosemarie from Newtown Square, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Able to walk to lots of sights, nice shops, restaurants.
• Our room and bathroom was very small.

“The hotel was beautiful and modern, lots of friendly helpful staff. The restaurant and cocktail lounge were really nice and the location on Pennsylvania avenue was so great for walking to so many of the attractions. We will definitely go back again. Only complaint - our room was on the small side and had no refrigerator which we really needed.”

Aug 8, 2008 by Darlene from Upland, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• They were disability-friendly for my elderly father and they provided everything I requested and with a wonderful attitude regarding our needs.
• I would have liked a vent fan in the bathroom.

“The Marriott exceeded our needs and the staff was overboard in taking care of us. My father was in a wheel-chair and the room was excellent for him. They provided us with connecting suites so we could watch over my parents with ease. The hotel supplied all our additional requests with regard to a bedside commode for my father and a separate refrigerator for our cold beverages, etc. They were all amazing and we would have no problem recommending them for anyone in any kind of circumstance. Check in and check out was simple. They even allowed us an early arrival and a late departure at no extra charge. The rooms were beautiful and very clean, beds were extremely comfortable and our experience with any of the staff was incredibly wonderful! They deserve as many stars as they can get!”

Aug 8, 2008 by Joe from Endwell, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The Marriott at Penn Ave was a very nice hotel, in a great location. Easy access to Metro and DC Sites.
• Valet parking rate of $35.

“The Marriott Penn Ave is a first rate hotel, located centrally in downtown DC. The easy/quick access to the prime DC sites, multiple local restaurants, and easy access to the Metro make it very convenient. Valet parking rates are high and in the future I would park separately and walk short distance to hotel.”

Jul 25, 2008 by Anthony from Lake St. Louis, MO
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Very friendly and helpful staff, safe and clean.
• Good location, next time I would stay closer to Faneuil Hall.

“Very friendly and helpful staff, from the door person to the front desk everyone was very nice and made the stay very pleasant. Good location for Fenway. The hotel was safe, clean and quite.”

Jul 11, 2008 by Alexa from Greenville, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Fresh fruit and refreshments available.
• Exiting the hotel through the valet entrance.

“Our stay at the hotel was very pleasant. We enjoyed the pool, hot tub, fitness room and sauna. It's a good place for travelers who are looking for a great hotel convenient to the Mall. Short walk to the White House and Metro stop. Overall it was a great hotel and we would definitely return.”

Jul 10, 2008 by Stephanie from Fontana, CA
Overall Rating: 10
Cleanliness:[8] • Staff:[9] • Location:[10]

• The location! I was able to walk to all the major attractions.
• The bathroom was a little small.

“I had a wonderful experience at this hotel. The staff was very polite, accommodating and knowledgeable. Because of problems with our flight we needed to stay an extra night for a few hours. The staff was so understanding that they gave us a room for about 60% off the rate. Everyone from the manager, valet, front desk, bellman, concierge and even security made me feel welcomed. I was very impressed.”

Jun 4, 2008 by Rmsd from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient location, great crowd, very helpful staff.
• Parking is not free.

“The valet at the lobby was kind enough to point that the parking spot on the street outside was free versus having to pay for parking. Now thats customer service!”

May 28, 2008 by Asantewa from Seattle, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Decorum of lobby and rooms; pool, sauna, Jacuzzi.
• Frig is only for their goods; no room to hold water or pop.

“This hotel is excellent! The location, the furnishings both in lobby and rooms, the staff, and the new elevator system were all great!”

May 25, 2008 by Jason from Mesa, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Friendly staff, and fast responses to requests.
• Rooms seemed smaller than usual. Parking seemed a bit pricey.

“Overall the experience was good. Hotel staff was attentive, and courteous. Location was excellent for near by attractions. Easily within walking distance of the national mall.”

May 23, 2008 by Glenn from West Chester, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location and staff.
• Parking.

“A great location and well maintained hotel. Friendly staff with good service.”

May 21, 2008 by Jon from Piscataway, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location.
• The chandeliers in the lobby.

“Overall good hotel, great location. I would stay at again, however I am not sure if the price was right. Many lower quality (in stars) hotels offer more for less money. There was an extra charge for wireless internet, and no continental breakfast. The rooms were nice and everything was clean. The staff was very helpful.”

May 15, 2008 by Martha from Burleson, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Exceptional location to everything in DC.
• I asked the concierge a good place to eat seafood, and he gave me a look (yes, I have some chunk in the trunk) and recommended a place with a buffet.

“After the first wrong steer, the concierge gave me on directions. I was hesitant to go to this place but decided to try it. I went to the place, he recommended against my better judgement (and the backhand insult), thinking surely it was good food, not just quantity as I specifically mentioned, crab cakes, and shrimp, something like Hougate's, and it was a special night and not because it did have a large buffet. It did have a buffet of poor quality food. I hated that I paid an arm and a leg for that when DC. Maryland and surrounding vicinity have several good seafood places. That was the second time he gave wrong advice. If it wasn't for him, I would have given a 10+ rating for the performance of hotel staff, as the rest were excellent from check-in, to bellman, maids - all leap tall buildings with a single bound in my opinion. The doorman steered us to Zola's and Georgia Brown. And they were great places. They know the town better than the supposed expert. Anytime (which was 3 total), we asked the concierge for help. It was if we were bothering him, and he looked down his nose at us. This was not the sign of a professional, or what I remembered the last time I was at this hotel.”

May 7, 2008 by John from Winnebago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This was a high class hotel.
• Nothing.

“The location was perfect for site seeing in Washington, DC. We could walk to everything that we wanted to visit. We will return to this hotel next year.”

May 6, 2008 by Lee from Davidson, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great view, awesome staff, very romantic, I can't imagine a better experience.
• There were not many place to eat late at night without leaving the area.

“Great location, friendly staff, a good place to take the family or a romantic couples weekend.”

May 5, 2008 by Mark from Covina, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean and well maintained. Fitness center. Premier for visiting D.C.
• There wasn't really anything not to like, it was perfect.

“If you are looking for a high-end hotel in the heart of D.C. this is it. Five minute walk to the White House and not much further to other major sites. Three blocks to the Metro. Hotel service is excellent as are the amenities and cleanliness. The PERFECT place to stay in D.C.”

Apr 28, 2008 by Sandra from Dixmont, ME
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• They were able to switch our rooms the following night to connecting rooms.
• The price of valet parking/ no pets.

“This hotel could not have been more conveniently located to the National Mall. Great when you are traveling with three children. The staff was very helpful, the rooms were comfortable. The pool was a decent size pool, versus the little pools they usually put in hotels.”

Apr 17, 2008 by Emily from Virginia Beach, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location, upscale, just what we wanted.
• Bathroom was small, in hotel restaurant overpriced.

“We had a nice stay and definitely got our money's worth. The room was nice and spacious, even if the bathroom was a little small. The linens and bedding were very soft and comfortable. As for location, it doesn't get much better. We had a view of the Washington Monument from our room and were just a few blocks from the White House. We have stayed here several times and are never disappointed.”

Apr 14, 2008 by Allen from Lewiston, ID
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Fancy.
• Restaurants around this motel were very pricey.

“We just needed a room for the night and did not spend much time checking out the motel, but what we did see was very nice. It was more suited for a business type clientele and not a family looking for a fun getaway. It is however located close to a lot of DC historic attractions.”

Apr 8, 2008 by Deena from Peachtree City, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location was perfect, the room was very comfortable. I would choose the hotel for my next trip to DC.
• When we asked about our rewards account the staff did not acknowledge our level of status with the program.

“The hotel was what I had hoped for. There was only one complaint, not the hotels fault. At 5 am Saturday morning, the fire alarm went off and an announcement rang through the rooms that a fire had been spotted. Of course we all went down the stairs and as soon as we walked out of the building, everyone was walking back into the hotel. When asked what happened, the bellhop said someone lit a cigarette. Wow, what a sensitive fire alarm system. Needless to say whoever lit that cigarette deserved a beating.”