User Reviews for Marriott J.W. Hotel National Place

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May 7, 2008 by John from Winnebago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This was a high class hotel.
• Nothing.

“The location was perfect for site seeing in Washington, DC. We could walk to everything that we wanted to visit. We will return to this hotel next year.”

May 6, 2008 by Lee from Davidson, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great view, awesome staff, very romantic, I can't imagine a better experience.
• There were not many place to eat late at night without leaving the area.

“Great location, friendly staff, a good place to take the family or a romantic couples weekend.”

May 5, 2008 by Mark from Covina, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean and well maintained. Fitness center. Premier for visiting D.C.
• There wasn't really anything not to like, it was perfect.

“If you are looking for a high-end hotel in the heart of D.C. this is it. Five minute walk to the White House and not much further to other major sites. Three blocks to the Metro. Hotel service is excellent as are the amenities and cleanliness. The PERFECT place to stay in D.C.”

Apr 28, 2008 by Sandra from Dixmont, ME
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• They were able to switch our rooms the following night to connecting rooms.
• The price of valet parking/ no pets.

“This hotel could not have been more conveniently located to the National Mall. Great when you are traveling with three children. The staff was very helpful, the rooms were comfortable. The pool was a decent size pool, versus the little pools they usually put in hotels.”

Apr 17, 2008 by Emily from Virginia Beach, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location, upscale, just what we wanted.
• Bathroom was small, in hotel restaurant overpriced.

“We had a nice stay and definitely got our money's worth. The room was nice and spacious, even if the bathroom was a little small. The linens and bedding were very soft and comfortable. As for location, it doesn't get much better. We had a view of the Washington Monument from our room and were just a few blocks from the White House. We have stayed here several times and are never disappointed.”

Apr 14, 2008 by Allen from Lewiston, ID
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Fancy.
• Restaurants around this motel were very pricey.

“We just needed a room for the night and did not spend much time checking out the motel, but what we did see was very nice. It was more suited for a business type clientele and not a family looking for a fun getaway. It is however located close to a lot of DC historic attractions.”

Apr 8, 2008 by Deena from Peachtree City, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location was perfect, the room was very comfortable. I would choose the hotel for my next trip to DC.
• When we asked about our rewards account the staff did not acknowledge our level of status with the program.

“The hotel was what I had hoped for. There was only one complaint, not the hotels fault. At 5 am Saturday morning, the fire alarm went off and an announcement rang through the rooms that a fire had been spotted. Of course we all went down the stairs and as soon as we walked out of the building, everyone was walking back into the hotel. When asked what happened, the bellhop said someone lit a cigarette. Wow, what a sensitive fire alarm system. Needless to say whoever lit that cigarette deserved a beating.”

Apr 7, 2008 by Heather from Saratoga Springs, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great Fitness Room. Awesome Pillows on the Bed, and nice photographs on wall. Cool bay window.
• Restaurant closed too early so had to eat at lounge. Poor selection for vegetarian. Service lacked personality & slow.

“Great place to stay and see the sights. Rooms were comfortable and clean. Safe location, especially if you are a female traveling alone. Easy access to Metro and cool shops, coffee places, bars and restaurants close by.”

Apr 2, 2008 by Dave from Landenberg, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Beds, bathroom.
• Views, elevators.

“Somewhat inconvenient to get to Metro system (although I didn't really use it much).”

Apr 2, 2008 by Anita from Sutherland, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The view was spectacular.
• The rooms were a bit too small.

“My family came up to Washington to enjoy the Easter Weekend and we like to stay in the 4 and 5 star hotels. We like the quality better of the higher rated hotels. This hotel is one we will definitely visit again. The staff was warm and friendly. The decor of the hotel was beautiful. The View out our window of the Washington Monument was gorgeous. Falling asleep with that view was historical to our family. The beds made you feel as if you were totally relaxed and weightless. If you are planning a trip to Washington D.C. this is the hotel you want to stay in.”

Mar 31, 2008 by Fawaz from Jamestown, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great Location. Comfortable room.
• 20 mines wait for valet to bring car.

“Location, 1.5 blocks away from the White House. Perfect for a little family visit to see the sights of DC.”

Mar 31, 2008 by James from Millsboro, DE
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location, great view and very helpful staff.
• It cost me $50.00 to park the hotel did not offer any validation for parking.

“Excellent hotel, friendly helpful staff, short walks to the National Mall, White House and Metro Stations. Very comfortable room and had a great view.”

Mar 28, 2008 by Kristen from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Helpful staff, Starbucks in lobby.
• Confusing elevator system.

“Close to museums, not many food options close by on the weekend because it is an office area.”

Mar 28, 2008 by Erin from Fredericksburg, VA
Overall Rating: 8
Cleanliness:[9] • Location:[9]

• We enjoyed the pool and the beds were comfy.
• Our keys didn't work on the second day and I and my children had to stand outside our room (wet from swimming) for 30 min waiting for security.

“Overall the hotel was very nice. It was a great location. For a four star hotel it did lack in some areas, my husband called for his car (they tell you to call 15 in advance) and ended up waiting almost an hour, making him late for a work function. But the hotel was nice, just expected a touch more from a four star hotel, but I'm sure we'd stay there again for the right price.”

Mar 28, 2008 by Joe from Chester, VA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• The location was great, easy access to everything.
• The drinking glasses in the room were not clean. They still had lip marks on the rim of the glass.

“Professional Staff, Room was good size, I was very comfortable there.”

Mar 27, 2008 by Jean from Rockaway, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was very comfortable, and the Starbucks made it easy to get good coffee in the morning.
• When we arrived, valet parking was full. We were directed to a nearby garage however which was fine.

“I have always liked and trusted the Marriott chain. This was a very nice hotel. The only challenge was the new elevator system. You push your floor from the outside area and then must get in the cab to which you're directed. You would not be able to change your mind, as there are no floor buttons inside the elevator.”

Mar 9, 2008 by Suzanne from Indianapolis, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• It did not have wireless internet and you had to pay for it. that is insane.

“Beautiful lobby. Very courteous staff. Great elevator system, very secure. We loved the room. I don't know why they didn't have wireless internet.”

Mar 3, 2008 by Yomi from Oak Brook, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Met expectation and centrally located in Washington, DC.
• Wireless internet should be free (included in hotel price) and readily available.

“Very nice.”

Mar 2, 2008 by Bruce from Annapolis, MD
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location.
• Access to "The Shops" has now been eliminated except by expedition.

“The JEW Marriott has always been a favorite of mine since it was built in the 80's. I have not stayed here for more than 12 years because I now live in the area. It has recently completed a complete face lift and it is beautiful. However, getting to the "Shops" is now a real pain because of so many inane so-called security measures. That was difficult”

Feb 25, 2008 by Gary from Birmingham, AL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice room, nice view, good food, friendly employees.
• The escalator was inoperable, and there were no signs or instructions on what to do or where to go.

“I will probably go back to the JW Marriott when I return to DC. Very nice hotel.”

Feb 24, 2008 by Russ from Hayward, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Very clean. The room was all I asked for.
• Their knowledge about the surrounding geography was a bit thin.

“Pretty simple. It's a nice place to stay. A classic look with the modern amenities you'd hope for in a 4-star hotel.”

Feb 5, 2008 by David from West Palm Beach, FL
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[10]

• The room is elegant and beautiful.
• The room service food was inedible, tasted terrible.

“It is a beautiful hotel, but I feel like a cog in a big chain. I had hoped for a wonderful late room service meal, but instead received what seemed like thawed pre frozen soup, appetizer and dessert with poor service and no attempt to even see if my order was complete, which is was not!”

Jan 21, 2008 by Dawn from Pbg, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• Indoor pool and Jacuzzi, fitness center, and starbucks inside hotel.
• $30 per day parking garage and no king size beds were available.

“Hotel was similar to a Renaissance Grand Hotel in look and feel. Indoor heated pool and large Jacuzzi are always great features; as well as workout facility. Hotel also has it's own Starbucks located inside, a gift shop, and a restaurant. Tons of staff on hand to help with everything from luggage to dinner plans.”

Dec 17, 2007 by Jenn D. from Boulder, CO
Overall Rating: 3
Cleanliness:[9] • Staff:[5] • Location:[9]

• Location and hotel facilities.
• My room didn't have heat or internet access.

“As a business traveler, internet access is my lifeline and I spent 4 hours on the phone and with hotel engineers trying to get it up to speed and working. This crippled my five day business trip to dc I would have paid all the money in the world for internet and heat in my room. The discount wasn't worth it.”

Dec 15, 2007 by Greg from Lakewood Ranch, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Recently upgraded rooms and elevators.
• No good restaurant opens only the grill (which was ok for breakfast).

“Great business hotel.”

Dec 11, 2007 by Chung-Chiun from Cleveland Hts, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The location of the hotel is very good and the rooms are comfortable.
• None.

“The rooms in the hotel are comfortable. The service is good and the location is very desirable.”

Dec 7, 2007 by Philip from Chesterbrook, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location.
• Valet took too long.

“Beautiful location and facility. Rooms are super nice.”

Dec 6, 2007 by George from Mount Laurel, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The HD TV and audio system in the room were incredible.
• The only parking available is valet parking which is expensive.

“This hotel is a gorgeous hotel in a great location within walking distance of the white house and the Smithsonian Mall.”

Dec 6, 2007 by Dori from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, high quality rooms.
• Limited cable channel selection.

“The rooms were nicely appointed with all the amenities. The staffs were super friendly. Loved the kiosk in the lobby for printing boarding passes! New elevator system was a bit odd, and the signs explaining how to use it could be clearer. Perfect location for my meetings in DC. Only real drawback is many of the restaurants and shops in the area close at night, so opportunities to explore the neighborhood were limited.”

Dec 5, 2007 by Dan from Clifton, VA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[9]

• Phenomenal view of the monuments from our room!
• Retrieving our car from valet parking was a nightmare! Took 60-minutes!

“We loved the hotel, the location, the room (the view)! Did not expect to have the phenomenal view we had from our 14th-floor window. Looking well over the rooftops of buildings across Pennsylvania avenue, with the Washington monument appearing as if it was right outside our window! The only drawback (and it was a major one) was the valet parking situation. There's only one, very cramped driveway leading to the front doors, so you spend a fair amount of time awaiting your turn to get to the valet to unload your car. This, however, paled in comparison to our 60-minute (no joke!) Ordeal in waiting for our car to be brought to us by the severely understaffed valet parking crew (valiant though they were, it was a hotel management problem; not that of the valet parking staff). You couldn't even call ahead to get your car brought around as the valet staff was so overwhelmed they weren't even answering the phone! Awesome hotel, very, very lame valet parking for $30 a night (the only parking offered by the hotel). If you can park in a nearby self-service public garage, you're much, much better off! A sour end to what would otherwise have been an awesome stay! Wake up, Marriott Pennsylvania avenue!”

1 of 1 people found this review helpful.

Nov 29, 2007 by Chris from San Bruno, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Convenient; comfortable; excellent service.
• Pool area is inadequate and noisy; hot tub wasn't working.

“The Marriott is a great hotel, especially for business travelers and sightseeing. It's only blocks from the metro, walking distance to all the monuments, and a short cab ride to Georgetown.”

Nov 27, 2007 by Aki from Cohoes, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[1] • Location:[10]

• Meet the price.
• Poor service, poor response.

“Wait for an hour to receive robe which was supposed to be prepared. Called several times to get it. Amazingly poor service.”

Nov 20, 2007 by Mary B. from Forest, VA
Overall Rating: 10
Staff:[10] • Location:[10]

• The staff was excellent. The bed was incredibly comfortable! Room service was fast and also friendly. Location was ideal.
• There was still some construction so it was noisy in the morning.

“The rooms, location and staff at this hotel were excellent. Still being renovated so it was noisy in the morning, but other than that, it was a great place to stay and I would recommend the hotel.”

Nov 18, 2007 by Eric G. from Menlo Park, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very friendly people and great location.
• Uncomfortable beds.

“I love to get a good night sleep when away from my 2 kids who sleep in my bed for some reason, the beds and pillows were not as comfortable as other hotels. Anyhow. Sleep fuels my engine and I didn't get a great deal of it, so that made the trip a bit longer than it should have been.”

Nov 18, 2007 by Rania from Miami, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great amenities.
• Construction in the lobby.

“Great hotel.”

Nov 17, 2007 by Amy from Glenville, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful and very accommodating.
• There was nothing I didn't like.

“Hotel was beautiful with a huge grand lobby. Staff was very friendly and accommodating. Room was beautiful with very comfortable beds. Location was convenient to everything.”

Nov 16, 2007 by Marianne from Bridgewater, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Beds, location, respected privacy sign while working all day in room.
• Space was a little tight between desk and bed.

“Very nice place to stay.”

Nov 15, 2007 by Catherine from Rock Springs, WY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Overall friendliness of staff & convenient to metro, sights.
• Tub took forever to fill up.

“High quality, friendly, very convenient for either business or leisure. Clean. No smoking hotel. Excellent!”

Nov 9, 2007 by Victoria from Cincinnati, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Just perfect, plus a Starbucks in the lobby.
• Nothing to complain about. At all, even the construction in progress was fine.

“Perfect, would stay again in a heartbeat!”

Nov 9, 2007 by Ron from Northridge, CA
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[9]

• Location, location. Location.
• Elevator innovation.

“An upscale and business friendly hotel with a great location.”

Nov 8, 2007 by Josh from Cresaptown, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was beautiful!
• Parking was pricey.

“I would stay again at this hotel. I would park around the corner for $10.00, instead of paying $30.00. Other than that, it was a great hotel at a fantastic price.”

Nov 8, 2007 by Derrik from Brooklyn, NY
Overall Rating: 6
Cleanliness:[3] • Staff:[8] • Location:[9]

• Location.
• Dirty towel in lobby, dryer left in hall, no attention to detail.

“I would never pay full price. I think it's not really a jw Marriott, just a Marriott in a great location. The rooms are on the small side, and there's no attention to detail. On the night I stayed there, I noticed a dirty towel on a table in the lobby. It was still there five hours later.”

Nov 6, 2007 by Debbie from St. Charles, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location was excellent! Within walking distance to sisters, restaurants.
• Prices in bar were high.

“Excellent location for taking in the sites and tastes of DC. The beds were awesome, most comfortable we've ever had.”

Nov 3, 2007 by Linda from Chapel Hill, NC
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[4]

• Location.
• Inattentive staff. Construction work and noise everywhere. Staff neither caring nor proactive.

“The television news said there would be a taxi strike on Oct 31st. The hotel did not inform me on the evening of the 30th when I checked in, nor were they aware of the strike when I called at 6:30 am in the morning on the 31st. I was told I did not need to worry by the hotel operator. I nearly missed my train b/c it was nearly impossible to find a taxi. I suggested to the manager on duty that he send someone on the Metro with me to help me with my 3 bags -- (I couldn't manage alone) and he looked stunned at the innovative suggestion. His solution? Take a later train. Not a good one for a business traveler!”

Nov 1, 2007 by Stuart from Summit, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Location and quality of hotel.
• Elevators too slow.

“The JW Marriott is centrally located. Parking is expensive if you use valet parking.”

Oct 31, 2007 by David from Richmond, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great location and incredibly comfortable beds.
• Elevators under construction resulting in long waits, valet parking overfull had to park on the street.

“Great location blocks from the mall or white house in downtown dc and with all the comfort and amenities you expect from the Marriott name.”

Oct 29, 2007 by Milton from Madison, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[9]

• Location was very good.
• Couple of encounters with hotel staff was not pleasant.

“I was a little disappointed. The hotel staff was only moderately helpful. We had two occasions that were unpleasant. The first was at check in-the employee was borderline rude in asking for a credit card for "incidental charges". Next. Ii had requested a room with two double beds (vs. one king).and was told it was guaranteed. I even confirmed. A few days prior to arrival. Then was given a room with one king bed.”

Oct 24, 2007 by Joel from Elizabethton, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We traveled with our great uncle and JW Marriott was very accommodating to our special needs (handicap access, services i.e.).
• Everything was great.

“This hotel was one of the best hotels that our family has ever stayed. The overall experience was excellent, with special attention given our special needs (handicap access, oxygen, large room). It was very convenient to all the dc sites that we wanted to share with our great uncle. I was very satisfied.”

Oct 24, 2007 by Wesley from North Bethesda, MD
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[9]

• The room was nice, location good, and bed fantastic.
• Their lobby renovation according was still ongoing.

“Overall I enjoyed the hotel, and would recommend it to others. I would say if the lobby was not being renovated I would have enjoyed the stay significantly more.”

Oct 17, 2007 by Jessica from Washington, DC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Gorgeous view of Penn. Ave, comfy beds, plasma TV, plush robes.
• The elevators are a little tricky.

“This hotel was absolutely lovely. The room was amazing; the location was excellent, very modern decor, convenient. Staff was nice. I think it's great for business travelers, but it's great for anybody really. Safe to walk around at night. Awesome hotel.”