User Reviews for Wyndham Washington D.C. Hotel

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Oct 11, 2007 by Kathleen from Kenyon, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Location, cleanliness, courteous and helpful staff.
• Location of restaurant and bar.

“Would not hesitate to stay at the Westin DC again!”

Oct 8, 2007 by Gordon from Middlebury, IN
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The location is good, close to transportation and local sights.
• You have to pay for everything, $10 internet, $35 parking, $5 bottled water.

“This location was good but this is definitely a place where you are expected to have business pay for all your expenses because they want to add them up. Very nice room but don't drink the bottled water, its $5.”

Sep 18, 2007 by Daniel from Warrington GB
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Helpfulness of staff.
• Had to give card details to use fridge to chill things.

“Good clean hotel, convenient for metro. Helpful & informative staff, and air-con in room. Large cool foyer. Overall, hotel seemed a calm relaxing place to be.”

Sep 6, 2007 by Mario from Washington, DC
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[6]

• I really liked the room that they had booked me; it had a sliding window or door to step outside some.
• They have the only sets of elevators to go up to your room in one location so its a long walk to some room on the other side of the building.

“Overall I love the staff that checked me in and I loved the room as well.”

Sep 3, 2007 by Erik from Hutto, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Attentive, knowledgeable staff, great location.
• Parking fees roll the dice for garage space.

“Upscale touches and conveniences (the fruit infused water in the lobby was a nice welcome after a warm day) abound. Concierge was always very helpful and made a great recommendation/reservation for a nearby eatery for dinner (we had a 2-yr old with us, and needed someplace that wouldn't turn up their nose). Only drawback was paying $30/night for parking in their garage, and praying that there was space.”

Sep 3, 2007 by Ted from Fremont, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Comfortable beds.
• Expensive parking fee.

“Excellent location and comfortable rooms.”

Sep 2, 2007 by Sandy from Lynnwood, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• The location and quality of the hotel far exceeded our expectations.
• Not a thing!

“The hotel was conveniently located 5 blocks from the white house. The night tour of the monuments left directly from the hotel and provided a great opportunity to see our Nations capitol.”

Aug 31, 2007 by Hal from Fredericksburg, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Spacious, well-appointed room.
• Menu offerings on room service are limited.

“Great hotel for the price. Staff was excellent. Valet service was great. Highly recommended.”

Aug 28, 2007 by Tammy from Fairfield, ME
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Cleanliness, helpful staff, and great beds.
• Decor was nice, but very cold feeling.

“I would stay again; you are at the mercy of the person checking you in as to what you get for a room. The parking fees are $35 a day, which I found to be expensive. The rooms where nice, the view not very good. We had an interior (atrium) room just above the bar area, it was very noisy at night.”

Aug 18, 2007 by Sal from Newington, CT
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Very good TV, bed, and shower.
• A pool would have been nice.

“This was an excellent value.”

Aug 13, 2007 by Molly from St Peters, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Comfortable, friendly, clean.
• 4 Blocks to metro station.

“This hotel was perfect for our family vacation to DC. The beds were comfortable, staff gracious and very helpful.”

Aug 4, 2007 by Jim from Williamsburg, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Beds, bathroom/shower and related amenities.
• A bit severe in furnishings, low ceilings.

“Well located in the D.C area to White House and Mall offerings. Comfortable beds and quiet rooms.”

Aug 2, 2007 by Kendra from North Branford, CT
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• It was very comfortable and the beds, bedspreads, and roll away bed were very comfortable.
• They didn't have adequate parking for our van because it was over 6 feet.

“It was wonderful and the staffs were very helpful and ready to serve. We were met with ice water and soft drinks as soon as we got into the hotel. It was such a wonderfully comfortable upscale hotel. We loved it a lot.”

Jul 30, 2007 by Jolie from Staten Island, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Everything was newly renovated and the location was great.
• My room was on the small side.

“The Westin was pretty upscale with a friendly staff. It was walking distance to some nice restaurants, whole foods and the main DC attractions. It was also close to metro stations that took you all around DC. Overall, I had a very lovely stay.”

Jul 23, 2007 by Tim from Crossville, TN
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Quiet room and comfortable beds.
• The lady that checked me in wasn't friendly.

“Nice, clean, centrally located hotel. For the most part, great staff. The room was comfortable and quiet, which was a plus after driving all night from KY. The bath was large and comfortable as were the beds. The brunch buffet was excellent. Overall, a pleasant stay.”

Jul 23, 2007 by Martin from Palatine, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[5]

• Location.
• Could not park my Chevy suburban. Repeatedly inaccurate information where I could.

“Worked out well.”

Jul 23, 2007 by Ernest from Hilliard, OH
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[8]

• Very new and clean.
• I did not receive the king bed that I was told I would.

“This is a very nice hotel with large rooms/baths and flat panel TVs. I was disappointed that I booked a room with a King size bed and was informed at check-in that they did not have any available. Instead, I was placed in a room with two twin beds.”

Jul 11, 2007 by Ken from Milpitas, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Staff was extremely friendly and helpful.
• I was locked out of my room a few times because door key would suddenly stop working. Somewhat inconvenient but no big deal.

“Rooms are large, very modern with flat panel TV, comfortable beds, and new furniture and clean. Great Location! About a 10 minute walk to the Whitehouse. There are lots of great restaurants within walking distance and a convenience store around the corner. Staff was great! They often greeted me by name whenever I arrived back at the hotel (which is a nice touch). I traveled with my elderly mother and the staff went well out of their way to make us both feel comfortable. This hotel will definitely be my first choice for my next trip to Washington.”

Jul 10, 2007 by Andrea from Fort Myers, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[9]

• I liked the heavenly bed and the modern feel of this hotel.
• The muted tones of the paint got a bit boring.

“The hotel was awesome. Great location and close to the subway. The beds and showers were great.”

Jul 9, 2007 by Nancy from Fountain Valley, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The beds!
• Nothing, everything was excellent.

“Very nice hotel with wonderful beds! The room has a view of the inner courtyard. It was in walking distance of everything we wanted to see, but we are walkers. Some people may prefer to be a few blocks closer to the mall or use a taxi. We had a little trouble at first finding it as the sign was not easily visible from the street we had walked down from the Metro. It was a great experience being in Washington for July 4th and what a deal on our room!”

Jul 9, 2007 by Kristin from Alcoa, TN
Overall Rating: 3
Cleanliness:[9] • Staff:[8] • Location:[9]

• The decor was nice.
• There wasn't any parking.

“The hotel was nice, but very disappointed with the parking arrangements. We stayed a total of 3 nights and were told every time that their garage was full and we would have to find our own parking. It was a major inconvenience to deal with on a daily basis and overnight. I would not stay here again solely based on this issue.”

Jul 5, 2007 by Avadhoot from Edison, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff is cooperative.
• The room was to small.

“The location of the hotel is excellent. You can just walk down to see the attractions. Staff is very cooperative.”

Jul 2, 2007 by Kevin from Wauconda, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Very clean, modern look to the hotel. Friendly staff. Served fruit water in the lobby which hit the spot after walking around all day.
• No fan in the bathroom, mirrors got fogged up.

“The hotel is clean and modern. The room was clean and comfortable. The shower was amazing (double shower head). Had a nice workout room. Friendly staff.”

Jun 30, 2007 by Cindy from Gahanna, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• There was a calm, beautiful "Asian" feel to this hotel, very "Zen-like"- an oasis in a busy city!
• Pretty office-building block. Finding a restaurant in the evening was a trial- not much to walk to!

“Gorgeous Westin quality - the "heavenly bed" is just that but the "heavenly bath" was even better- after a hot day in the city that double shower head and luxurious bath towels were a welcome bonus. The staff was wonderful- the carafe of fruit-infused waters in the lobby was a dream come true. Wonderful stay.”

Jun 3, 2007 by Alejandro C. from Austin, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Rooms are comfortable, good location.
• Food service is expensive and room service is terrible.

“I would recommend improving quality of room service and lowering the costs of food in restaurant. I would also recommend providing better Internet service for hosts.”

Jun 1, 2007 by Daniel from Atlanta, GA
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[4]

• Comfortable beds and nice towels.
• The AC didn't work correctly and the room was hot. We complained but it wasn't fixed.

“It was clear the hotel was still completing renovation and there were a lot of little things wrong or not quite finished. The biggest problem was the AC. We asked them to fix it 4 times and they couldn't get it to work. They said they would send up a fan but they never did. The hotel was full so they couldn't move us. If the AC was working properly, it would have been a very different experience.”

May 17, 2007 by Emily from Royal Oak, MI
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[6]

• Nice rooms.
• Thin walls.

“The hotel was a little bit off of the main part of town, but it was a high quality hotel with big, plush rooms. The walls were a little too thin. I could hear my neighbors talking and watching TV.”

May 11, 2007 by Rachel from Fairfield, CT
Overall Rating: 4
Cleanliness:[2] • Staff:[8] • Location:[8]

• The receptionist was friendly and kind when I arrived at 2:00 am.
• I asked for wake-up call which I never received. Room was partially cleaned. Signs of previous guest - such as room keys and bill.

“At 2:00 am I was given a room that was only partially cleaned. One of the beds obviously was lied upon with ruffled covers. There were signs of the previous guest in the room such as room keys and account bill left behind along with many finger prints and stains on the desk which were not wiped clean. My wake up call was never made. ”

Apr 26, 2007 by John from Brooklyn, NY
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[8]

• Friendly service.
• Accidental fire alarm malfunction at 4:30 a.m. which scared children.

“Staff very friendly except for fire alarm malfunction stay was very nice.”

Apr 12, 2007 by Eric from North York, ON CA
Overall Rating: 1
Cleanliness:[5] • Staff:[2] • Location:[5]

• Location.
• Parking lot was always full.

“The hotel was under renovation at the time of stay. This was not identified to the guests until time of arrival. Service was extremely disorganized. 1. On property parking was not available. We were forced to find alternate parking each night. 2. The request for a double bed was not fulfilled until the 2nd night. 3. No 'Do not disturb' sign was available. Cleaning service began knocking on the door very early in the morning. 4. The room safe was missing. There was a sign on how to use the safe, but physically there was not one.”

Apr 10, 2007 by Sandra from Chicago, IL
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[9]

• The price of the nightly stay fit my budget.
• Extensive renovations going on; the bed was too soft; restaurant food was poor; and was overbooked when we arrived.

“The staff members are very pleasant and try to please. However, please be aware that extensive renovations are going on. You may be awakened by the sound of construction as early as 8:00 a.m. And it can go on as long as 6:00 p.m. The double bed in my room was too soft for my taste, but I was able to get a bed board to deal with that issue. I have stayed at this hotel before and have found it to be very good. I would suggest that you wait until the construction ends before you book any rooms here.”

Apr 10, 2007 by Jim from Tipp City, OH
Overall Rating: 2
Cleanliness:[5] • Staff:[2] • Location:[7]

• Convenience.
• Rude staff (especially valet/bell hop), no plumbing for several hours, no cable, no movies.

“When we showed up, they were unable to park our urban, we had to go a quarter mile away. This would not have been a problem expect I called them 2x prior. Our internet and cable did not work in our rooms; our plumbing was down for several hours with no warning for construction. Valley and bell hops were rude as well. I have stayed in several wyndham hotels in the past; this was by far the worse experience I have had at any hotel.”

Apr 9, 2007 by Rashawn from Shaker Heights, OH
Overall Rating: 9
Cleanliness:[6] • Staff:[9] • Location:[9]

• The hotel employees were very nice and helpful, due to noise from construction, my room was upgraded.
• The lobby was under construction, excessive noise, they over booked on parking. I had to use another lot.

“The hotel was not as posh as I thought it should be for the money. Being in downtown DC I knew it would be a bit more expensive, neat, clean and plain.”

Apr 8, 2007 by Paul from Belpre, OH
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[9]

• Location, close to downtown.
• Remodeling and new flat screen TV blurry. Hotel TV/Movie system not working.

“Wait until remodeling is complete.”

Apr 4, 2007 by Rachel from Maynard, MA
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[7]

• Great bathroom.
• Wireless was not free.

“The lobby is under renovations at this time so it was messy, fitness room closed, noisy otherwise, room was nice, although lounge & chair were uncomfortable. Bed was very comfortable great location.”

Apr 4, 2007 by Craig from Saint Louis, MO
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[7]

• Doormen remembered our Name.
• Was not near subway station.

“Very nice service. Kids menu reasonably priced.”

Mar 27, 2007 by Lupe from Austin, TX
Overall Rating: 6
Cleanliness:[7] • Staff:[10] • Location:[9]

• Convenient to places I needed to go to.
• If I had know hotel was under renovation, I would not have stayed there. Drilling woke me up early. Up early than anticipated.

“This hotel is okay and needs renovation. The furniture looks old. It is conveniently located and the staff was very good and very helpful. If I had known it was under renovation, I would not have stayed there. Construction noise woke me up earlier than anticipated. Noisy kids next door work me up at 4 a.m. At this time, I do not recommend it to anyone, hence the low marks. After remodeled is completed, then it will be a pretty good place to stay.”

Mar 19, 2007 by Sandy from Elkins Park, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, size of room. Bedding was great! Congratulations that the whole hotel is non b-smoking.
• Would have liked two beds.

“The wyndham is an inviting hotel. Liked the arrangement of the rooms overlooking an atrium which made the room ultra quiet! Everything was clean and comfortable. I particularly liked the bedding.”

Mar 19, 2007 by Claudia from Chula Vista, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[7]

• It was clean despite major renovations.
• My Wenham by request was not processed.

“The hotel is a 15 minute walk to the red line metro, which goes directly to all the tourist areas. The hotel is undergoing a renovation and will become a west in so they aren't paying much attention to detail in the decor. The sheets were very rough and the pillows were uncomfortable (I didn't get the soft pillows as per my Wenham by request specifications). Everything was just ok. There is a cave across the street, which is convenient. ”

Mar 17, 2007 by Renee from Okeechobee, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Concierge service was excellent!
• Breakfast not included with stay!

“Conveniently located . Excellent restaurant. Wonderful room service menu. Excellent concierge service!”

Feb 26, 2007 by Anne from Am. Fork, UT
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Friendly staff made up for the inconvenience of the construction in the lobby.
• Construction work.

“The staff were all amazingly helpful and friendly. The room was clean, and there was plenty of piping hot water. The temperatures outside were terrible and it was lovely to come back to hot showers and free hot chocolate and wassail in the lobby.”

Feb 25, 2007 by Normadene from Stratford, CT
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[9]

• It was very comfortable and affordable.
• Under construction.

“I loved this hotel, the room was clean and pretty, the staff was very nice and friendly. Its close to the major attractions. I will definitely stay there again.”

Feb 25, 2007 by Jeff from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was consistently exceptional, attentive and detail oriented.
• Construction during my stay.

“Hotel management sets a tone amongst staff of outstanding customer service, real pampering, attention to small details and a sincerity of concern for the guest that really caught my attention. The beds are really comfortable. The location is great. I jogged around the Whitehouse every day and was nearby most of my important meetings in DC.”

Feb 24, 2007 by Phaik from Austin, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[6]

• The staff is very nice, trying to accommodate for thru construction.
• Construction. The guests should be informed prior to arrival so we won't be shocked or annoyed by the inconvenience. The entrance was the bellmen.

“I love the mattress we had. I am planning to purchase it soon. The staff was very courteous and accommodating. I saw some guests got really upset upon arrival as the entrance was under contraction. We had to squeeze through the little bellman's entrance where everyone was trying to get through with their luggage and everything else. This is lack of planning. We were there for 5 days, business and pleasure trip. ”

Feb 23, 2007 by David from Altoona, PA
Overall Rating: 5
Cleanliness:[9] • Staff:[6] • Location:[8]

• Location.

“The stay was great everything went well. ”

Feb 22, 2007 by Ray from Bedford, NH
Overall Rating: 4
Cleanliness:[4] • Staff:[4] • Location:[6]

• Great interior atrium design.
• Hotel being renovated - noisy, cold.

“The hotel is in the final stages of being renovated. The main entrance doors were being replaced. Lobby was very cold and noisy. Not a very pleasant situation if you planned to spend any amount of time there. Once the renovations are completed, it will be very nice. But obviously, during the construction phase it wasn't. Because of our agenda, we didn¿t have to spend much time in the hotel!”

Feb 21, 2007 by Heidi from Oakdale, CT
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing - already filed complaint with you and them.
• Everything, again please contact me concerning complaint already filed.

“Awful, already filed complaint with you and them - please feel free to contact me 860-859-3463.”

Feb 18, 2007 by Denise from Washington, DC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Good location, comfortable.
• The strong smell of glue on the new carpets, no bar fridge, outdated hotel instruction booklet.

“Nice enough hotel, comfortable rooms, very quiet and very soft lighting - couldn't even see in the shower with the curtain across! The reception desk is a bit tucked away though. Hotel instructions are outdated, they mention the bar fridge which was non existent, the ice makers were not where they were supposed to be and there was no lighting over the coffee maker which made it impossible to see what you were doing. This was all on our one night stay, but I would recommend the hotel to anyone who wanted to stay.”

Feb 13, 2007 by Andrea from Astoria, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Clean, reasonably priced, good location.
• Doing construction, so some facilities were less than stellar (the gym) or off limits.

“Decent place, reasonably priced for its location, presumably due to the construction currently going on there. Windows in the rooms don¿t look out. They overlook the central lobby area, which means that you can¿t open the window to get fresh air. I traveled in February, so that was okay, but I imagine that would be annoying in the warmer months.”

Feb 5, 2007 by Pat from Fairfield, CT
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[4]

• Nothing. There was no water on both nights from 10pm- 6 am.
• Nothing. There was no water on both nights from 10pm- 6 am.

“I don¿t blame the hotel, it was being renovated. Price should have warned us that the hotel was in such shambles.”