User Reviews for Wyndham Washington D.C. Hotel

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Jul 9, 2007 by Kristin from Alcoa, TN
Overall Rating: 3
Cleanliness:[9] • Staff:[8] • Location:[9]

• The decor was nice.
• There wasn't any parking.

“The hotel was nice, but very disappointed with the parking arrangements. We stayed a total of 3 nights and were told every time that their garage was full and we would have to find our own parking. It was a major inconvenience to deal with on a daily basis and overnight. I would not stay here again solely based on this issue.”

Jul 5, 2007 by Avadhoot from Edison, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff is cooperative.
• The room was to small.

“The location of the hotel is excellent. You can just walk down to see the attractions. Staff is very cooperative.”

Jul 2, 2007 by Kevin from Wauconda, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Very clean, modern look to the hotel. Friendly staff. Served fruit water in the lobby which hit the spot after walking around all day.
• No fan in the bathroom, mirrors got fogged up.

“The hotel is clean and modern. The room was clean and comfortable. The shower was amazing (double shower head). Had a nice workout room. Friendly staff.”

Jun 30, 2007 by Cindy from Gahanna, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• There was a calm, beautiful "Asian" feel to this hotel, very "Zen-like"- an oasis in a busy city!
• Pretty office-building block. Finding a restaurant in the evening was a trial- not much to walk to!

“Gorgeous Westin quality - the "heavenly bed" is just that but the "heavenly bath" was even better- after a hot day in the city that double shower head and luxurious bath towels were a welcome bonus. The staff was wonderful- the carafe of fruit-infused waters in the lobby was a dream come true. Wonderful stay.”

Jun 3, 2007 by Alejandro C. from Austin, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Rooms are comfortable, good location.
• Food service is expensive and room service is terrible.

“I would recommend improving quality of room service and lowering the costs of food in restaurant. I would also recommend providing better Internet service for hosts.”

Jun 1, 2007 by Daniel from Atlanta, GA
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[4]

• Comfortable beds and nice towels.
• The AC didn't work correctly and the room was hot. We complained but it wasn't fixed.

“It was clear the hotel was still completing renovation and there were a lot of little things wrong or not quite finished. The biggest problem was the AC. We asked them to fix it 4 times and they couldn't get it to work. They said they would send up a fan but they never did. The hotel was full so they couldn't move us. If the AC was working properly, it would have been a very different experience.”

May 17, 2007 by Emily from Royal Oak, MI
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[6]

• Nice rooms.
• Thin walls.

“The hotel was a little bit off of the main part of town, but it was a high quality hotel with big, plush rooms. The walls were a little too thin. I could hear my neighbors talking and watching TV.”

May 11, 2007 by Rachel from Fairfield, CT
Overall Rating: 4
Cleanliness:[2] • Staff:[8] • Location:[8]

• The receptionist was friendly and kind when I arrived at 2:00 am.
• I asked for wake-up call which I never received. Room was partially cleaned. Signs of previous guest - such as room keys and bill.

“At 2:00 am I was given a room that was only partially cleaned. One of the beds obviously was lied upon with ruffled covers. There were signs of the previous guest in the room such as room keys and account bill left behind along with many finger prints and stains on the desk which were not wiped clean. My wake up call was never made. ”

Apr 26, 2007 by John from Brooklyn, NY
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[8]

• Friendly service.
• Accidental fire alarm malfunction at 4:30 a.m. which scared children.

“Staff very friendly except for fire alarm malfunction stay was very nice.”

Apr 12, 2007 by Eric from North York, ON CA
Overall Rating: 1
Cleanliness:[5] • Staff:[2] • Location:[5]

• Location.
• Parking lot was always full.

“The hotel was under renovation at the time of stay. This was not identified to the guests until time of arrival. Service was extremely disorganized. 1. On property parking was not available. We were forced to find alternate parking each night. 2. The request for a double bed was not fulfilled until the 2nd night. 3. No 'Do not disturb' sign was available. Cleaning service began knocking on the door very early in the morning. 4. The room safe was missing. There was a sign on how to use the safe, but physically there was not one.”

Apr 10, 2007 by Sandra from Chicago, IL
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[9]

• The price of the nightly stay fit my budget.
• Extensive renovations going on; the bed was too soft; restaurant food was poor; and was overbooked when we arrived.

“The staff members are very pleasant and try to please. However, please be aware that extensive renovations are going on. You may be awakened by the sound of construction as early as 8:00 a.m. And it can go on as long as 6:00 p.m. The double bed in my room was too soft for my taste, but I was able to get a bed board to deal with that issue. I have stayed at this hotel before and have found it to be very good. I would suggest that you wait until the construction ends before you book any rooms here.”

Apr 10, 2007 by Jim from Tipp City, OH
Overall Rating: 2
Cleanliness:[5] • Staff:[2] • Location:[7]

• Convenience.
• Rude staff (especially valet/bell hop), no plumbing for several hours, no cable, no movies.

“When we showed up, they were unable to park our urban, we had to go a quarter mile away. This would not have been a problem expect I called them 2x prior. Our internet and cable did not work in our rooms; our plumbing was down for several hours with no warning for construction. Valley and bell hops were rude as well. I have stayed in several wyndham hotels in the past; this was by far the worse experience I have had at any hotel.”

Apr 9, 2007 by Rashawn from Shaker Heights, OH
Overall Rating: 9
Cleanliness:[6] • Staff:[9] • Location:[9]

• The hotel employees were very nice and helpful, due to noise from construction, my room was upgraded.
• The lobby was under construction, excessive noise, they over booked on parking. I had to use another lot.

“The hotel was not as posh as I thought it should be for the money. Being in downtown DC I knew it would be a bit more expensive, neat, clean and plain.”

Apr 8, 2007 by Paul from Belpre, OH
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[9]

• Location, close to downtown.
• Remodeling and new flat screen TV blurry. Hotel TV/Movie system not working.

“Wait until remodeling is complete.”

Apr 4, 2007 by Rachel from Maynard, MA
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[7]

• Great bathroom.
• Wireless was not free.

“The lobby is under renovations at this time so it was messy, fitness room closed, noisy otherwise, room was nice, although lounge & chair were uncomfortable. Bed was very comfortable great location.”

Apr 4, 2007 by Craig from Saint Louis, MO
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[7]

• Doormen remembered our Name.
• Was not near subway station.

“Very nice service. Kids menu reasonably priced.”

Mar 27, 2007 by Lupe from Austin, TX
Overall Rating: 6
Cleanliness:[7] • Staff:[10] • Location:[9]

• Convenient to places I needed to go to.
• If I had know hotel was under renovation, I would not have stayed there. Drilling woke me up early. Up early than anticipated.

“This hotel is okay and needs renovation. The furniture looks old. It is conveniently located and the staff was very good and very helpful. If I had known it was under renovation, I would not have stayed there. Construction noise woke me up earlier than anticipated. Noisy kids next door work me up at 4 a.m. At this time, I do not recommend it to anyone, hence the low marks. After remodeled is completed, then it will be a pretty good place to stay.”

Mar 19, 2007 by Sandy from Elkins Park, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, size of room. Bedding was great! Congratulations that the whole hotel is non b-smoking.
• Would have liked two beds.

“The wyndham is an inviting hotel. Liked the arrangement of the rooms overlooking an atrium which made the room ultra quiet! Everything was clean and comfortable. I particularly liked the bedding.”

Mar 19, 2007 by Claudia from Chula Vista, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[7]

• It was clean despite major renovations.
• My Wenham by request was not processed.

“The hotel is a 15 minute walk to the red line metro, which goes directly to all the tourist areas. The hotel is undergoing a renovation and will become a west in so they aren't paying much attention to detail in the decor. The sheets were very rough and the pillows were uncomfortable (I didn't get the soft pillows as per my Wenham by request specifications). Everything was just ok. There is a cave across the street, which is convenient. ”

Mar 17, 2007 by Renee from Okeechobee, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Concierge service was excellent!
• Breakfast not included with stay!

“Conveniently located . Excellent restaurant. Wonderful room service menu. Excellent concierge service!”

Feb 26, 2007 by Anne from Am. Fork, UT
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Friendly staff made up for the inconvenience of the construction in the lobby.
• Construction work.

“The staff were all amazingly helpful and friendly. The room was clean, and there was plenty of piping hot water. The temperatures outside were terrible and it was lovely to come back to hot showers and free hot chocolate and wassail in the lobby.”

Feb 25, 2007 by Normadene from Stratford, CT
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[9]

• It was very comfortable and affordable.
• Under construction.

“I loved this hotel, the room was clean and pretty, the staff was very nice and friendly. Its close to the major attractions. I will definitely stay there again.”

Feb 25, 2007 by Jeff from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was consistently exceptional, attentive and detail oriented.
• Construction during my stay.

“Hotel management sets a tone amongst staff of outstanding customer service, real pampering, attention to small details and a sincerity of concern for the guest that really caught my attention. The beds are really comfortable. The location is great. I jogged around the Whitehouse every day and was nearby most of my important meetings in DC.”

Feb 24, 2007 by Phaik from Austin, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[6]

• The staff is very nice, trying to accommodate for thru construction.
• Construction. The guests should be informed prior to arrival so we won't be shocked or annoyed by the inconvenience. The entrance was the bellmen.

“I love the mattress we had. I am planning to purchase it soon. The staff was very courteous and accommodating. I saw some guests got really upset upon arrival as the entrance was under contraction. We had to squeeze through the little bellman's entrance where everyone was trying to get through with their luggage and everything else. This is lack of planning. We were there for 5 days, business and pleasure trip. ”

Feb 23, 2007 by David from Altoona, PA
Overall Rating: 5
Cleanliness:[9] • Staff:[6] • Location:[8]

• Location.

“The stay was great everything went well. ”

Feb 22, 2007 by Ray from Bedford, NH
Overall Rating: 4
Cleanliness:[4] • Staff:[4] • Location:[6]

• Great interior atrium design.
• Hotel being renovated - noisy, cold.

“The hotel is in the final stages of being renovated. The main entrance doors were being replaced. Lobby was very cold and noisy. Not a very pleasant situation if you planned to spend any amount of time there. Once the renovations are completed, it will be very nice. But obviously, during the construction phase it wasn't. Because of our agenda, we didn¿t have to spend much time in the hotel!”

Feb 21, 2007 by Heidi from Oakdale, CT
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing - already filed complaint with you and them.
• Everything, again please contact me concerning complaint already filed.

“Awful, already filed complaint with you and them - please feel free to contact me 860-859-3463.”

Feb 18, 2007 by Denise from Washington, DC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Good location, comfortable.
• The strong smell of glue on the new carpets, no bar fridge, outdated hotel instruction booklet.

“Nice enough hotel, comfortable rooms, very quiet and very soft lighting - couldn't even see in the shower with the curtain across! The reception desk is a bit tucked away though. Hotel instructions are outdated, they mention the bar fridge which was non existent, the ice makers were not where they were supposed to be and there was no lighting over the coffee maker which made it impossible to see what you were doing. This was all on our one night stay, but I would recommend the hotel to anyone who wanted to stay.”

Feb 13, 2007 by Andrea from Astoria, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Clean, reasonably priced, good location.
• Doing construction, so some facilities were less than stellar (the gym) or off limits.

“Decent place, reasonably priced for its location, presumably due to the construction currently going on there. Windows in the rooms don¿t look out. They overlook the central lobby area, which means that you can¿t open the window to get fresh air. I traveled in February, so that was okay, but I imagine that would be annoying in the warmer months.”

Feb 5, 2007 by Pat from Fairfield, CT
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[4]

• Nothing. There was no water on both nights from 10pm- 6 am.
• Nothing. There was no water on both nights from 10pm- 6 am.

“I don¿t blame the hotel, it was being renovated. Price should have warned us that the hotel was in such shambles.”

Feb 3, 2007 by Joey from New York, NY
Overall Rating: 6
Cleanliness:[6] • Staff:[9] • Location:[8]

• The staff was very nice.
• Under construction.

“The hotel was under construction, so there was no hot water for an evening and they started working in the room next door early.”

Feb 2, 2007 by Susan from Cumberland, ON CA
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[9]

• Very comfortable bed, excellent shower, big room.
• Neglected to deliver breakfast that was ordered.

“Currently undergoing renovations. Considerate with guests about the inconveniences (e.g., noise, unfinished lobby, temporary water issue). Failed to deliver ordered room-service breakfast. Food was quite good. The bed was very comfortable, bathroom has a nice shower, and the guest room was very spacious.”

Jan 30, 2007 by Beverly from Bozeman, MT
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[8]

• Comfortable room.
• Staff put me in a room on 1st floor overlooking the garbage dump.

“I received a far better room the first time I booked this hotel. The combination of lobby renovations and the room location made this far less pleasant.”

Jan 29, 2007 by Larry from Fairfax, VA
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[6]

• Location.
• Under renovation, equipment woke me up at 7 am.

“I asked the desk not to slide a bill under the door, late sleeper. They assured me they would not, they did it. The hotel was under renovation, loud equipment in use at 7 am. Parking would not accommodate my SUV, never had the problem before.”

Jan 22, 2007 by Eugene from Belview, MN
Overall Rating: 9
Cleanliness:[6] • Staff:[10] • Location:[7]

• I have stayed in many hotels in the o.k. Area and the staff from your hotel surpasses all others.
• Prices in your restaurant may be comparable to other four stars but still to high for my budget.

“I found the bell staff, front desk staff the concierge and the bartender very professional, very friendly and very accommodating.”

Jan 12, 2007 by Connie from Brooklyn, NY
Overall Rating: 3
Cleanliness:[10] • Staff:[8] • Location:[3]

• The staff was very quick and friendly. Their rewards program provided good perks.
• There was construction going on and I was first disturbed by a knock on the door by the plumber at 11pm. Later on, a drilling sound woke me up.

“The staff was very friendly and the rooms were decent although not big. The rooms look out into the inside of the hotel and I would have preferred a hotel where the windows looked outside and where I could have gotten sunlight. The construction did bother me as I was disturbed twice while sleeping at night - by a knock on the door by a plumber who was told my room was unoccupied and later on a drilling sound that lasted only for about a minute, but loud enough to hear) and as a result I could not sleep the entire night and was tired the following morning. The hotel was a little further away than I expected and next time I would prefer to sty somewhere closer to the museums and memorials to save time. The hotel itself was decent.”

Jan 8, 2007 by Cynthia from Colorado Springs, CO
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[9]

• The location and friendliness of the staff manning the front doors.
• We felt out of place. When we came in from sightseeing we were tired and looked it. The staff inside looked askance on our right to be there.

“This hotel was beautiful. Check in and check out was a breeze. The breakfast buffet was top notch but very expensive. Even if we'd wanted to sleep in though we couldn't have. They were doing some kind of construction in the hotel and would start at 8 a.m. With the atrium style of the building the sound echoed very loudly throughout the hotel, even vibrating the floor under the beds in the room. It would have been nice to have been given some kind of warning. Additionally, housekeeping started banging on the door at 8:15 a.m. Checkout isn't until noon. There really was no excuse for it.”

Dec 11, 2006 by Mike from Charlotte, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The location, furnishings and staff were excellent.
• Daily rate of $9.95 for internet services.

“An excellent experience. The price was right and the service was very good.”

Dec 10, 2006 by Florence from Columbus, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Close to all of the places we wanted to see.
• No microwave.

“Hotel was very clean door man was very knowledgeable in giving directions around the city valet parking was very prompt.”

Nov 4, 2006 by Sh from Drexel Hill, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• A great hotel at great price.
• Main lobby is small.

“A great hotel at a great location at great price with great staff.”

Sep 27, 2006 by Javier from Brooklyn, NY
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[7]

• Beds are great and space in rooms is excellent. Service is good and fast. They were efficient.
• The air conditioning in the room didn't work even before the engineer look at it.

“I will love to go back.”

Sep 6, 2006 by Claudia from Jersey City, NJ
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[7]

• Prompt attention to a negative meal situation.
• Noisy renovations; some shabbiness as that's happening.

“Convenient to 14th Street and quiet except during renovations, which will be done in December.”

Sep 3, 2006 by William from Washington, DC
Overall Rating: 5
Cleanliness:[9] • Staff:[9] • Location:[9]

• Excellent location, clean rooms.
• Not advised about renovations taking place - noise, NO parking, cost of Internet connections, no phone jack for dial-up.

“Extensive renovations being undertaken at present, no parking available for guests, expensive Internet connection, no phone jack available for dial-up Internet.”

Sep 2, 2006 by Terence from Raleigh, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Front desk, house keeping, and porters were very helpful.
• Restaurant staff , with the exception of one young man, was so nonchalant and gave you the impression that they were doing you a favor by serving you.

“For the most part the hotel was great. The location and price was good for the things I had planned. The front desk and housekeeping staff were great. On the downside, aside for one young man, the restaurant staff were nonchalant and not really customer service oriented. At breakfast it seemed non of them smiled ( I guess they weren't morning people)and they on had one speed( slow); it seemed the restaurant managers were the only ones who cared whether you ate or not. There was a chess tournament in the hotel and the people were hogging all the tables in the restaurant and bar even though they were not eating or drinking and management did not seem to care that others would like to spend money. Also there was only one bartender on staff at a time for the entire weekend and he was pleasant but only had one speed also. The lobby porters/ valet seemed more like a hustle. One would show to get your door, unload your luggage onto a cart get a tip and while you check in, he'll disappear. They say for insurance purposes that they prefer you not to push the carts so you are given another porter to take your luggage whom also expect a tip. Lastly room service and parking is way overpriced. You may order a $9.95 ham croissant and by the time you pay surcharges and tip, it may cost you $22.00.”

Aug 26, 2006 by Sandy from Oakland, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was beautiful, well-located, great value.
• Parking rates were high.

“IT was a great value--a terrific hotel for D.C., well-located and beautiful. My family loved it.”

Aug 23, 2006 by Ben from Sanford, NC
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[10]

• Conveniently located, room was as you would expect for any hotel.
• Gym was small, no pool or hot tub.

“Parking is expensive, on the weekend I would suggest getting a spot on the street. Only a few blocks away from everything you want to see. Easy walk to the White House. Room reminded me of a motel 6.”

Aug 21, 2006 by Eric from Milton, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[6]

• Clean, quiet, comfortable, nice lobby.
• Hot water in the bathroom sink didn't work, water was shut off from 10 P.M. to 6 A.M.

“Nice hotel, on tourist trolley route, not too far from metro station, but expensive to park there.”

Aug 20, 2006 by Jessica from Sitka, AK
Overall Rating: 3
Cleanliness:[9] • Staff:[6] • Location:[8]

• Atrium-like lobby is beautiful.
• NA

“I think that a "regular" room in this hotel may be very nice. We didn't have the opportunity to see a regular room, however. When we checked in, we were told that there were no rooms left, other than the Presidential Suite or a "parlor" We were given, as you can imagine, the second choice. The room did not have a regular bed, but rather a very small sofa hide-a-bed. We spent a sleepless night rolling into each other in the sunken center of the "bed." It was ridiculous.”

Aug 14, 2006 by Mike from Avon, CT
Overall Rating: 2
Cleanliness:[1] • Staff:[8] • Location:[6]

• Good service.
• The rooms were filthy. We found toe nail clippings in the bed of the first room we had and then the odor of vomit in the second room they gave us.

“The front desk and bellman service was very good. Unfortunately, the rooms were disgusting. The first room we had came with someone's toe nails on the bed cover. I requested another room. The next room had the stench of vomit. It wasn't even close. The stay was a very poor experience. The hotel informed me that they were redoing the rooms and would reopen as a "W" hotel but until that time I would suggest avoiding the Wyndham.”

Aug 5, 2006 by Nikki from Overland Park, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was friendly and the quality of the hotel was excellent.
• Noise, under construction.

“I really enjoyed my stay! The hotel is in a very good location, in walking distance from good restaurants and the metro. I will stay there again if I am ever in the area.”