User Reviews for The Madison Hotel Washington Dc

Research User Reviews for The Madison Hotel Washington Dc (1-20 of 296)

• Add Your Own Review »

Oct 29, 2009 by Steven from Forest Hills,NY
Overall Rating: 9

• Location and
  service.

“Hotel was in a very convenient location. Walking distance to the major sites. Staff was helpful and friendly. Room was clean and comfortable.”

Sep 17, 2009 by Lee from Dobbs Ferry,NY
Overall Rating: 8

• Very helpful staff, large rooms, comfy beds and
  massage chair.

“Hotel lobby was inviting. Staff was extremely courteous and helpful. The room was a nice size with a very comfortable king size bed.”

Sep 17, 2009 by Cathy from St. Louisville,OH
Overall Rating: 8

• It was very clean and in a good location. The concierge was very helpful.
• Paid $14.00 for a glass of wine in the bar.

“It's a beautiful hotel. The location is very convenient for visiting the local attractions. The rooms are very nice and clean and the staff is very helpful.”

Aug 3, 2009 by David from Dacula,GA
Overall Rating: 9

• Staff was great, very helpful! Good location
• Room a little small for adult and three kids

“Great hotel for the price. Excellent location.Restaurant was a little too pricey.”

Jul 28, 2009 by Brenda from Bellflower,CA
Overall Rating: 10

• Staff extremely friendly and accomodating.
• Quaint hotel.

“It was a nice hotel for the price. The staff were very friendly and honest with what they could and could not do. Needed an early check-in and they did the best they could to accomodate us. Very appreciative of this.”

May 23, 2009 by Linda from Sacramento, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Absolutely loved the full body massage chair that was in our room. It was great after walking around all day.
• Nothing bad to say about this place.

“This hotel had extremely helpful and friendly staff. It is located 3 blocks from the White House and the metro. I felt safe going to the CVS Pharmacy at night. It would be nice if they had small refrigerators in the rooms and an ice machine available. They did offer one free ice bucket of ice a day from room service. This hotel was very clean and we had a great view from our room. There was always a taxi available. There is a Subway sandwich shop that is open late nearby but other than that there is no cheap food around.”

May 20, 2009 by John from Newport News,VA
Overall Rating: 10

• Quality hotel with focus on needs of guests.

“The management has a focus of accommodating the guests, especially if there is a hotel problem that develops for which the guest is not responsible. The Madison hotel rooms, restaurant and staff are all exceptional and are highly recommended for travelers to downtown Washington D.C.”

May 7, 2009 by JR from Seattle, WA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Not a thing positive to say.
• Everything.

“My parents and I stayed here for a week. There were 3 of us in the room yet only enough drinking glasses, coffee for 2 people. The beds were not made properly, so we called housekeeping, it was still not fixed the next day, the room was dirty, the bathroom was dirty with previous guests hair on the walls, no vent for steam! We had to call each and every night for clean glasses, ice, more coffee and creamer (Dad even left notes asking for more coffee and creamer each morning). The restaurant is extremely overpriced for what you don't get! The honor bar is a joke and way overpriced as well. As for first 30 minutes free for internet access in the business center not true either. Dad and I spent a total of 16 minutes on line doing our web check in for our flights and were charged for that as well. One day we had a rental car. There's no place to park. They park it for you. We arrived back to the hotel at 9 pm and returned the car the next day to the rental car office at 8 am. We were charged for those few short hours! Being a guest of the hotel why isn't parking complimentary? The staff speaks very bad English very difficult to understand them. If you don't tip well you can forget that you even exist. Concierge is none existent. When you call, the phone rings. Then you get the front desk who put you on hold for 5 minutes. so I hung up and called back numerous times before they (the front desk again) answered and takes my call!”

Apr 13, 2009 by David from North Branford,CT
Overall Rating: 6

• Not far from metro.
• Could use a good vacuuming.

“The bed was very comfortable and the air conditioner rumbled all night blocking out any hallway noise. All in all a very nice stay.”

Apr 12, 2009 by Tom from Ogdensburg,NJ
Overall Rating: 10

• Nice atmosphere in lobby and room decor. Nice Sharper Image massage chair.
• Outrageous prices for food/mini bar ($3 for 12 oz can of soda).

“Beautiful, luxury hotel. On a Thursday night, lobby bar had a grand piano playing and singer. Inexpensive restaurants for breakfast/lunch nearby. Close to attractions/easy to get around on foot/Metro. Valet Parking was $40 per night. Bring your car up to the room. It's cheaper (only kidding).”

Apr 8, 2009 by Meagan from South Glastonbury,CT
Overall Rating: 9

• Concierge was very helpful.
• Location was kind of out of the way.

“Very friendly, nice appeal to it.”

Mar 19, 2009 by Cole from Dunkirk,MD
Overall Rating: 10

• The hotel was in a good location, clean, and a good value.
• No hot tub.

“The hotel was great, I would recommend this hotel to others.”

Dec 18, 2008 by Dave from Leesport,PA
Overall Rating: 9

• Great staff.
• Rooms where somewhat small.

“Had a great time there, helpful and friendly staff.”

Dec 11, 2008 by Sarah from Clemson,SC
Overall Rating: 10

• The hotel staff was extremely friendly and welcoming to our children.

“The hotel was beautiful and the staff treated us very well. They were friendly to the children and helpful to our family overall. Both of my children became ill while we were on our vacation and the hotel staff was extremely accommodating and helpful while we had to change our plans to return home a different way. They allowed us a late check-out and offered to help us in any way we needed with our 2 sick children.”

Nov 5, 2008 by Carlos
Overall Rating: 10

• Friendly staff.
• Nothing.

“Excellent service. Friendly Staff.”

Sep 3, 2008 by Tammy
Overall Rating: 10

• Very accomodating to all of our needs - loved it!

“This was a very nice hotel, clean, staff was extremely helpful and friendly. I would stay there again and recommend it. I would like to have dined there, but time did not permit - Next time!”

Sep 3, 2008 by Bob from Newark, DE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Older hotel, but classy and with character.
• The bar prices were a bit high.

“This is a great location for visiting the nation's capital with a classy atmosphere.”

Sep 3, 2008 by Wolfgang
Overall Rating: 10

• Everything was very well setup, great staff, great room.

“I was very well received. Everybody was very helpful and friendly. Room was great. Everything was clean. Just perfect experience.”

Sep 2, 2008 by Alan from Chula Vista, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent. What one would expect from a Loews hotel.
• Nothing. Hotel was outstanding.

“Staff was extremely courteous. Hotel was very luxurious. Great location.”

Aug 28, 2008 by David from West Hills, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Massage chair in the room and I used it!
• Bed was not clean on check in but was resolved to satisfaction.

“Great location! Nice staff, quality dinning. Nice rooms. Parking was a little high ($35/night).”

Aug 21, 2008 by Jim from Greeneville, TN
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great Hotel and Courteous Staff!
• Cost of parking was $35 per night.

“This hotel was great! This was my second time staying in this brand. My expectations were surpassed and all staff was extremely friendly.”

Aug 20, 2008 by Suzanne from Long Island City, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Massage chair in room.
• Showerhead.

“Friendly attentive staff, safe location, spacious rooms, our elders automatically received a room with walk-in shower, kid friendly as well. An overall satisfactory experience, we would definitely stay there again at this price.”

Aug 7, 2008 by Jeff from Holiday, FL
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[5]

• Great staff.
• Restaurant was too expensive.

“It was good as for four star I cant say we just didn't use the amenities that may of been available to us.”

Aug 7, 2008 by Richard from Fredericskburg, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[6]

• Slightly above average.
• Not a typical Loews.

“Decent hotel with a little sterile feel.”

Jul 23, 2008 by Corinne from Highland, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location, clean rooms, nice staff.
• I did not have a good view.

“I did not think that it is a four star hotel but it is very nice. The staff is friendly.”

Jun 28, 2008 by Heather from Flat Rock, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Gave my child a toy.
• Small bathroom counter space. Cramped room.

“Very clean modern style hotel. The best part of this hotel is the staff! We were treated like royalty. Good location also.”

Jun 16, 2008 by Shay from Austin, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• The location of the hotel was excellent; just across the street from the Washington Post and a short walk to the White House.
• While the lobby was gorgeous, our room wasn't exactly 4-star quality. The room was small and the decor was a little outdated.

“The thing we enjoyed most about this hotel was its convenient location in downtown Washington D.C., across the street from The Washington Post and a few blocks from the White House. It was the perfect home base for sight-seeing. The hotel advertises that it was recently remodeled and while the lobby was really nice, our room was a little outdated and small. The staff was friendly and helpful, however we made two calls to have an item delivered to our room and it never arrived.”

Jun 15, 2008 by Donna from Castle Rock, CO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very friendly, helpful staff! Clean too!
• No bottled water available, even in the gift shop.

“The hotel was great, the price was great, overall great experience!”

Jun 15, 2008 by Cathy from Chapel Hill, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very friendly staff, nice rooms.
• More restaurants.

“The Madison was lovely, very nice staff, clean, comfortable rooms. Easy commute to all attractions, nice coffee shop across the street. I would highly recommend it to families as well as business travelers.”

Jun 9, 2008 by Danny from Chula Vista, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Location, lobby, certain doorman.
• Other doormen, rooms.

“Overall, it was an okay experience. My room was a bit dated from the looks of the furniture although it was clean. Certain doormen (2) were very friendly and accommodating but I can't speak for all since a few were a bit snobby especially one in particular who unloaded my luggage from my trunk and pushed it (approx 20 ft) from the front entrance to the registration desk, I didn't have any change on me so I gave him $4 since he stood there impatiently waiting for me to check in. After that, he never really paid any attention to me every time I went in/out of the building. Not really sure what the rules of tipping are but I know that's not really good customer service. On the other coin, there was one who actually asked me what attractions I went to see each day and even gave me some local tips. Concierge service was quite snobby also, maybe because I look young thus does not feel like it's necessary to be accommodating. Check in/out was easy and all charges were documented correctly. Pricey parking compared to another hotel I stayed at nearby previously and no complimentary internet. I think it got a good rating because of its name and location otherwise nothing extraordinary to me.”

Jun 8, 2008 by Tiffany G. from Providence, RI
Overall Rating: 5
Cleanliness:[5] • Staff:[9] • Location:[9]

• The staff is great.
• The single bed rooms are tiny.

“My itinerary was incorrect, so the hotel thought I was checking out a day early. Therefore, I did not receive the daily maid service as I was supposed to. I had to call them to bring clean linens and towels. The single bed room I stayed in was tucked away in a corner like a closet. The walls are very thin and I could hear the neighbors children all day. I have stayed here before in a two bedroom and it was much better.”

Jun 5, 2008 by John from Chicago, IL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Staff and concierge were very friendly and helpful.
• You had to order ice, no ice machines on any floor.

“This hotel is in the perfect location for the DC area and all the monuments you would want to see.”

May 28, 2008 by Michael from Baltimore, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Massage chairs and flat screen Hi Def Cable TV.
• Valet parking stole my Bluetooth Headset and helped themselves to coins in my ashtray.

“Overall great hotel. Be sure to remove all items from your car before handing it over to the Valet. The valet stole my Bluetooth and helped himself to coins in my ashtray. Check you car for your belongings before you tip the staff. The hotel is excellent, between the tip and coins the valet stole, he should be able to afford a charger for the Bluetooth he lifted. Enjoyed the hotel, would stay again, and advise everyone to remove all valuables before handing your vehicle over to the valet. The massage chairs in the room more than made up for my loss. I give the Madison 4 stars, and hope they are compensating the staff enough to avoid petty theft, it was the only dark spot on an otherwise perfect stay.”

May 27, 2008 by Mike from Bloomsburg, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The concierge was very helpful.
• There was not a soda or ice machine.

“The staff was very friendly and helpful. They made us feel welcome. Also the room was clean. The location was ideal to the tourist attractions.”

May 19, 2008 by Dave from Chambersburg, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• The proximity of the hotel to the White House.
• No pool for the kids.

“The hotel was very nice. Staff was friendly and attentive. Had a short wait for our car on Sunday morning. Valet service was slow.”

May 13, 2008 by Ross from Everett, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful interior with really nice rooms and great service.
• Nothing.

“This was a very pleasant surprise for the price. The hotel staff made us feel very special and took care of our needs.”

Apr 27, 2008 by Wanda from Bloomfield Hills, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Staff cordial and helpful.
• Uneasy walking at night, not a good selection of close restaurants.

“An older hotel nicely updated. Had pleasant room with needed amenities. Good service. Very helpful at desk, concierge, and doorman. Location was nicely close to White House and other attractions. Close to Metro, but felt uneasy walking at night. Near park which was used by many homeless. Not a good selection of restaurants without walking several blocks.”

Apr 23, 2008 by Diane from Somerset, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Large room, comfortable bed, new furniture and bathroom.
• Liked everything.

“This was an excellent hotel with all the amenities of a 4 star, plus new furniture, new bathrooms, new carpet, excellent staff, 2 lounges, excellent location, valet parking, plus easy routes into the city and to the hotel and out of the city.”

Apr 23, 2008 by Julia from Centreville, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The service was great.
• The room was just a regular room nothing special.

“On the service end, I can understand the 4 star rating, but the room was just a regular hotel room nothing special or elegant, though it was very clean. I expected more luxury.”

Apr 15, 2008 by Shaday from Boston, MA
Overall Rating: 4
Cleanliness:[7] • Staff:[1] • Location:[7]

• Location.
• Small space, poor facilities, staff, poor service.

“This hotel did not cover my expectations of four stars. It is a very small hotel with no facilities and very poor service. The location is not bad but this would fit better in a 3-star hotel.”

Apr 13, 2008 by Sharron from Stockbridge, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff went above and beyond what was expected of them and seemed to really enjoy their jobs.
• Nothing.

“Lovely experience. The decor and staff were perfect (and I don't use that word to describe hotels often). I hope to stay at The Madison again next year when we take another grandchild to experience DC.”

Apr 11, 2008 by Kelly from Supply, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The hotel was very clean, well appointed and the staff was very eager to help.
• The parking rates are extremely too high.

“The Madison was a great place to stay for our family visit to DC. The staff was very eager to assist us, the rooms were spotless, even if a little smaller than expected. Wish there had been ice machines on the halls and the parking fee was way too high.”

Apr 11, 2008 by Nick from Williamsburg, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Extremely friendly and helpful staff.
• Nothing.

“This hotel has a great staff. If you appreciate customer service, it's hard to beat this place. The rooms are well appointed and there are lots of nice touches to make your stay more comfortable. The lounge and restaurant are top notch and also have outstanding service. I recommend this hotel highly.”

Apr 8, 2008 by Maureen from Evanston, IL
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• Great sheets. Good food.
• First sent to an occupied room. Restaurant not really solo friendly. Pricey room service.

“Some charm, small bathroom. Nicely appointed rooms. I didn't find their restaurant for casual dining very welcoming for a solo woman traveler, it is really a bar. I opted for room service which was very pricey.”

Apr 6, 2008 by Joel from Fortson, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved everything about this hotel.
• $35.00 a day parking fee that they did not inform us of until check-out. We were there for 2 full days = $70.00 just for parking.

“Loved it! Loved it! Loved it! We couldn't find hotel at first so I called the hotel and the gentleman stayed on the phone with me until we pulled up to the front door. Everyone was so nice and helpful. Everything was clean and sparkling! Parking fees should be clearly explained up front. But they were nice even about this, making an adjustment in our billing.”

Apr 3, 2008 by Orbitalize from New York, NY
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[6]

• Attractive, modern, hotel - very nice lobby, nice gym, nice sauna.
• The room is a little too small; especially with the desk and cabinet they try to cram in. Bathroom was a little old feeling.

“This is a delightful hotel located within walking distance of many DC attractions. Although a bit small, this hotel has a beautiful and modern lobby which has excellent servicemen. I would definitely recommend this hotel if you are okay with a smallish room (We kept banging into the desk and chair!). But everything else was pleasant. I always love hotels that give out free fruit during the day! That's delightful!”

Apr 2, 2008 by Tara from Farmersville, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was very accommodating.
• The mattresses were hard. They need to upgrade to pillow top.

“The staff was friendly and kind to my kids. The hotel was clean. Every shower we had hot water. They turned down our beds nightly. We would go back. The location was great. I would recommend staying there.”

Apr 2, 2008 by Noel from Germantown, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Luxury accommodations.
• Location was a little distant for walking in DC.

“It was beautiful and the staff was extremely curious and helpful.”

Apr 1, 2008 by Maureen from Fayetteville, NC
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[10]

• The staff was very friendly and helpful.
• The room was small, the bed was broken, and there was no soap in the bathroom.

“The Madison was a very nice hotel in a convenient area for seeing the Washington sites. The staff was wonderful and extremely helpful. Everyone was very friendly. The room was a little small for a family of four, but we didn't spend much time there. The hotel's location made up for the room size. We were three blocks from the Metro. The only issue we had with the room was there was a bar of soap that had been used by a previous guest still in the shower when we first got to the room.”

Mar 30, 2008 by Tommy from Hobbs, NM
Overall Rating: 5
Cleanliness:[9] • Location:[9]

• Fitness facility was excellent. Overall appearance was nice.
• Had quite a few problems with room that should not occur for a hotel with this rating.

“Overall location of hotel was very convenient to subway, white house, and national mall. Fitness facility was excellent and staff was very courteous. However, we had a lot of problems with our room. Room was very small. Had issues with simple things like number of towels, bed sheets not being in good shape, torn pillows, and other things that should never happen for a four star or higher hotel. I was disappointed in the room overall during my trip.”