User Reviews for The Madison Hotel Washington Dc

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Aug 21, 2008 by Jim from Greeneville, TN
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great Hotel and Courteous Staff!
• Cost of parking was $35 per night.

“This hotel was great! This was my second time staying in this brand. My expectations were surpassed and all staff was extremely friendly.”

Aug 20, 2008 by Suzanne from Long Island City, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Massage chair in room.
• Showerhead.

“Friendly attentive staff, safe location, spacious rooms, our elders automatically received a room with walk-in shower, kid friendly as well. An overall satisfactory experience, we would definitely stay there again at this price.”

Aug 7, 2008 by Jeff from Holiday, FL
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[5]

• Great staff.
• Restaurant was too expensive.

“It was good as for four star I cant say we just didn't use the amenities that may of been available to us.”

Aug 7, 2008 by Richard from Fredericskburg, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[6]

• Slightly above average.
• Not a typical Loews.

“Decent hotel with a little sterile feel.”

Jul 23, 2008 by Corinne from Highland, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location, clean rooms, nice staff.
• I did not have a good view.

“I did not think that it is a four star hotel but it is very nice. The staff is friendly.”

Jun 28, 2008 by Heather from Flat Rock, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Gave my child a toy.
• Small bathroom counter space. Cramped room.

“Very clean modern style hotel. The best part of this hotel is the staff! We were treated like royalty. Good location also.”

Jun 16, 2008 by Shay from Austin, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• The location of the hotel was excellent; just across the street from the Washington Post and a short walk to the White House.
• While the lobby was gorgeous, our room wasn't exactly 4-star quality. The room was small and the decor was a little outdated.

“The thing we enjoyed most about this hotel was its convenient location in downtown Washington D.C., across the street from The Washington Post and a few blocks from the White House. It was the perfect home base for sight-seeing. The hotel advertises that it was recently remodeled and while the lobby was really nice, our room was a little outdated and small. The staff was friendly and helpful, however we made two calls to have an item delivered to our room and it never arrived.”

Jun 15, 2008 by Donna from Castle Rock, CO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very friendly, helpful staff! Clean too!
• No bottled water available, even in the gift shop.

“The hotel was great, the price was great, overall great experience!”

Jun 15, 2008 by Cathy from Chapel Hill, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very friendly staff, nice rooms.
• More restaurants.

“The Madison was lovely, very nice staff, clean, comfortable rooms. Easy commute to all attractions, nice coffee shop across the street. I would highly recommend it to families as well as business travelers.”

Jun 9, 2008 by Danny from Chula Vista, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Location, lobby, certain doorman.
• Other doormen, rooms.

“Overall, it was an okay experience. My room was a bit dated from the looks of the furniture although it was clean. Certain doormen (2) were very friendly and accommodating but I can't speak for all since a few were a bit snobby especially one in particular who unloaded my luggage from my trunk and pushed it (approx 20 ft) from the front entrance to the registration desk, I didn't have any change on me so I gave him $4 since he stood there impatiently waiting for me to check in. After that, he never really paid any attention to me every time I went in/out of the building. Not really sure what the rules of tipping are but I know that's not really good customer service. On the other coin, there was one who actually asked me what attractions I went to see each day and even gave me some local tips. Concierge service was quite snobby also, maybe because I look young thus does not feel like it's necessary to be accommodating. Check in/out was easy and all charges were documented correctly. Pricey parking compared to another hotel I stayed at nearby previously and no complimentary internet. I think it got a good rating because of its name and location otherwise nothing extraordinary to me.”

Jun 8, 2008 by Tiffany G. from Providence, RI
Overall Rating: 5
Cleanliness:[5] • Staff:[9] • Location:[9]

• The staff is great.
• The single bed rooms are tiny.

“My itinerary was incorrect, so the hotel thought I was checking out a day early. Therefore, I did not receive the daily maid service as I was supposed to. I had to call them to bring clean linens and towels. The single bed room I stayed in was tucked away in a corner like a closet. The walls are very thin and I could hear the neighbors children all day. I have stayed here before in a two bedroom and it was much better.”

Jun 5, 2008 by John from Chicago, IL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Staff and concierge were very friendly and helpful.
• You had to order ice, no ice machines on any floor.

“This hotel is in the perfect location for the DC area and all the monuments you would want to see.”

May 28, 2008 by Michael from Baltimore, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Massage chairs and flat screen Hi Def Cable TV.
• Valet parking stole my Bluetooth Headset and helped themselves to coins in my ashtray.

“Overall great hotel. Be sure to remove all items from your car before handing it over to the Valet. The valet stole my Bluetooth and helped himself to coins in my ashtray. Check you car for your belongings before you tip the staff. The hotel is excellent, between the tip and coins the valet stole, he should be able to afford a charger for the Bluetooth he lifted. Enjoyed the hotel, would stay again, and advise everyone to remove all valuables before handing your vehicle over to the valet. The massage chairs in the room more than made up for my loss. I give the Madison 4 stars, and hope they are compensating the staff enough to avoid petty theft, it was the only dark spot on an otherwise perfect stay.”

May 27, 2008 by Mike from Bloomsburg, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The concierge was very helpful.
• There was not a soda or ice machine.

“The staff was very friendly and helpful. They made us feel welcome. Also the room was clean. The location was ideal to the tourist attractions.”

May 19, 2008 by Dave from Chambersburg, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• The proximity of the hotel to the White House.
• No pool for the kids.

“The hotel was very nice. Staff was friendly and attentive. Had a short wait for our car on Sunday morning. Valet service was slow.”

May 13, 2008 by Ross from Everett, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful interior with really nice rooms and great service.
• Nothing.

“This was a very pleasant surprise for the price. The hotel staff made us feel very special and took care of our needs.”

Apr 27, 2008 by Wanda from Bloomfield Hills, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Staff cordial and helpful.
• Uneasy walking at night, not a good selection of close restaurants.

“An older hotel nicely updated. Had pleasant room with needed amenities. Good service. Very helpful at desk, concierge, and doorman. Location was nicely close to White House and other attractions. Close to Metro, but felt uneasy walking at night. Near park which was used by many homeless. Not a good selection of restaurants without walking several blocks.”

Apr 23, 2008 by Diane from Somerset, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Large room, comfortable bed, new furniture and bathroom.
• Liked everything.

“This was an excellent hotel with all the amenities of a 4 star, plus new furniture, new bathrooms, new carpet, excellent staff, 2 lounges, excellent location, valet parking, plus easy routes into the city and to the hotel and out of the city.”

Apr 23, 2008 by Julia from Centreville, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The service was great.
• The room was just a regular room nothing special.

“On the service end, I can understand the 4 star rating, but the room was just a regular hotel room nothing special or elegant, though it was very clean. I expected more luxury.”

Apr 15, 2008 by Shaday from Boston, MA
Overall Rating: 4
Cleanliness:[7] • Staff:[1] • Location:[7]

• Location.
• Small space, poor facilities, staff, poor service.

“This hotel did not cover my expectations of four stars. It is a very small hotel with no facilities and very poor service. The location is not bad but this would fit better in a 3-star hotel.”

Apr 13, 2008 by Sharron from Stockbridge, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff went above and beyond what was expected of them and seemed to really enjoy their jobs.
• Nothing.

“Lovely experience. The decor and staff were perfect (and I don't use that word to describe hotels often). I hope to stay at The Madison again next year when we take another grandchild to experience DC.”

Apr 11, 2008 by Kelly from Supply, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The hotel was very clean, well appointed and the staff was very eager to help.
• The parking rates are extremely too high.

“The Madison was a great place to stay for our family visit to DC. The staff was very eager to assist us, the rooms were spotless, even if a little smaller than expected. Wish there had been ice machines on the halls and the parking fee was way too high.”

Apr 11, 2008 by Nick from Williamsburg, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Extremely friendly and helpful staff.
• Nothing.

“This hotel has a great staff. If you appreciate customer service, it's hard to beat this place. The rooms are well appointed and there are lots of nice touches to make your stay more comfortable. The lounge and restaurant are top notch and also have outstanding service. I recommend this hotel highly.”

Apr 8, 2008 by Maureen from Evanston, IL
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• Great sheets. Good food.
• First sent to an occupied room. Restaurant not really solo friendly. Pricey room service.

“Some charm, small bathroom. Nicely appointed rooms. I didn't find their restaurant for casual dining very welcoming for a solo woman traveler, it is really a bar. I opted for room service which was very pricey.”

Apr 6, 2008 by Joel from Fortson, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved everything about this hotel.
• $35.00 a day parking fee that they did not inform us of until check-out. We were there for 2 full days = $70.00 just for parking.

“Loved it! Loved it! Loved it! We couldn't find hotel at first so I called the hotel and the gentleman stayed on the phone with me until we pulled up to the front door. Everyone was so nice and helpful. Everything was clean and sparkling! Parking fees should be clearly explained up front. But they were nice even about this, making an adjustment in our billing.”

Apr 3, 2008 by Orbitalize from New York, NY
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[6]

• Attractive, modern, hotel - very nice lobby, nice gym, nice sauna.
• The room is a little too small; especially with the desk and cabinet they try to cram in. Bathroom was a little old feeling.

“This is a delightful hotel located within walking distance of many DC attractions. Although a bit small, this hotel has a beautiful and modern lobby which has excellent servicemen. I would definitely recommend this hotel if you are okay with a smallish room (We kept banging into the desk and chair!). But everything else was pleasant. I always love hotels that give out free fruit during the day! That's delightful!”

Apr 2, 2008 by Tara from Farmersville, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was very accommodating.
• The mattresses were hard. They need to upgrade to pillow top.

“The staff was friendly and kind to my kids. The hotel was clean. Every shower we had hot water. They turned down our beds nightly. We would go back. The location was great. I would recommend staying there.”

Apr 2, 2008 by Noel from Germantown, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Luxury accommodations.
• Location was a little distant for walking in DC.

“It was beautiful and the staff was extremely curious and helpful.”

Apr 1, 2008 by Maureen from Fayetteville, NC
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[10]

• The staff was very friendly and helpful.
• The room was small, the bed was broken, and there was no soap in the bathroom.

“The Madison was a very nice hotel in a convenient area for seeing the Washington sites. The staff was wonderful and extremely helpful. Everyone was very friendly. The room was a little small for a family of four, but we didn't spend much time there. The hotel's location made up for the room size. We were three blocks from the Metro. The only issue we had with the room was there was a bar of soap that had been used by a previous guest still in the shower when we first got to the room.”

Mar 30, 2008 by Tommy from Hobbs, NM
Overall Rating: 5
Cleanliness:[9] • Location:[9]

• Fitness facility was excellent. Overall appearance was nice.
• Had quite a few problems with room that should not occur for a hotel with this rating.

“Overall location of hotel was very convenient to subway, white house, and national mall. Fitness facility was excellent and staff was very courteous. However, we had a lot of problems with our room. Room was very small. Had issues with simple things like number of towels, bed sheets not being in good shape, torn pillows, and other things that should never happen for a four star or higher hotel. I was disappointed in the room overall during my trip.”

Mar 28, 2008 by David from Sharpsburg, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• All of the hotel staff was very friendly and helpful.
• Nothing bad to say.

“I would recommend this hotel. It is clean, convenient, good value, and one of the friendliest staffs I have encountered in a hotel.”

Mar 26, 2008 by Ivan from New York, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• It suited my purpose and was very clean.
• The food and service in the restaurant was not great.

“The Madison Hotel is in a good location in central Washington, convenient to historical sites, restaurants and museums. The service is friendly and accommodating. The room was spacious and the bed was very comfortable. I would stay at the Madison again when I return to Washington.”

Mar 26, 2008 by Jeff from Hallandale, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[7]

• Great bedding.
• Room was very small no safe or coffee maker.

“Hotel is an okay location probably better for business than leisure. Closer to 3 star in room due to the fact there was no coffeemaker or safe, which is standard at a four star or many 3 stars. The walls are very thin in the hotel. We found the food excellent in the restaurant for breakfast but the service very slow.”

Mar 24, 2008 by Mark from Eldersburg, MD
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very helpful staff in finding us quality rooms, and other services.
• Still had a smoking floor.

“The accommodations were great, nice amenities, flat panel TVs in rooms. The open/public areas were very comfortable, and attractively decorated. Staff was great. Location not far from the White House, mall and other attractions.”

Mar 19, 2008 by Cheril from Saint Michaels, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was fantastic.
• Gift shop not open.

“A wonderful place to stay. Turned my ankle and ended up staying in for a day while my husband went sightseeing. The management sent lunch up on a silver tray as a gift from the hotel. Our room also had a wonderful massage therapy lounge chair. We will be back.”

Mar 19, 2008 by Katie from Madison, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, friendly, large rooms, great location.
• Nothing.

“The Madison was clean, nice bar and very friendly staff. It was a great experience and I would go back there again for sure.”

Mar 19, 2008 by Lisa from Pittsburgh, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[6] • Location:[10]

• The beds were very comfortable!
• Parking was $35 a day.

“The room was pleasant, a little small. We had 5 people in the room and asked for a rollaway bed. At first we were told it was too crowded and they wouldn't bring one up but after some convincing, housekeeping came to the room and checked it out. We were able to push the beds closer to the wall and put the rollaway in between the 2 queen beds. That was our only hitch to the whole trip. Bathrooms were clean but water pressure in the shower wasn't strong enough for my taste. Beds were very comfortable! Parking was valet and cost $35/day which I thought was a little high. I would have been happy with the most of $25/day. Close to 2 metro stops so we had easy access to all parts of the city.”

Mar 5, 2008 by Pat from Lead, SD
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Very gracious, beautifully appointed, professional staff throughout, appearance of pride in details of service.
• No coffee/tea maker in room.

“A welcoming and relaxing place that I will return to and recommend to my friends and colleagues with business in Washington. Very modern and convenient, with a wonderful restaurant, business center, fitness rooms, beautiful comfortable sleeping rooms and tremendous service from housekeeping to front desk.”

Mar 3, 2008 by Bob from Grand Rapids, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Staff was hard working and accommodating.
• Luggage storage was not efficient - reclaiming took too long.

“The Madison is a recently refurbished full service business hotel. The meeting rooms are somewhat dated in style and the space somewhat constricted. However, the staff was enthusiastic and very competent. Location is quite safe and within short walk of a number of good restaurants and services.”

Feb 28, 2008 by Crystal from Spokane Valley, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• The hotel was really nice and located in a great area, which was in walking distance of the national museum.
• For the amount of money that we paid for the room, we felt that breakfast should have been included.

“The hotel was really nice and centrally located in Downtown DC. For the price of the room per night, there should have been a continental breakfast offered. Evidently, most restraunts were closed in Downtown DC on Sunday's, so we had a difficult time finding someplace to eat.”

Feb 27, 2008 by Shayna from Linden, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Luxurious.
• Rooms were very small! Things seemed cramped.

“I enjoyed my stay at the Madison Hotel. The room was very nice, however, it was very cramped. There was a recliner in the room for massages, but it took a lot of space that did not exist. Besides that I would stay there again.”

Feb 23, 2008 by Gina from High Bridge, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff and location were excellent!
• The view out the window to the back of other buildings.

“We were so surprised at the location and closeness to the White House! We loved everything from the front desk employees to the doorman to the concierge who was so friendly and helpful. The accommodations were beautiful all throughout the property! We could walk to dinner right near the White House! It was an unexpectedly wonderful stay! The only drawback was our room faced the back of the hotel and we could look easily to other rooms in the other surrounding buildings! I like to look out the window!”

Feb 22, 2008 by Elizabeth from Covington, LA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location and quiet even in the city center.

“For my purposes, the hotel was excellent -- in easy walking distance from everything. The staff was attentive but not intrusive and, though full, the hotel and rooms were nice and quiet.”

Feb 20, 2008 by Kate from Enola, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Amazingly comfortable bed, massage chair & flexible staff.
• The walls are paper-thin, could hear neighbors and even people down the hall.

“We were initially booked for a room with 2 queen beds, but I asked for a room with 1 king, figuring we would rather have the extra room space than an extra bed. Wow, was I wrong, we were given a room that just fit a king size bed, dresser, table, and desk smaller than even budget hotels. Further, we could hear our neighbors as if they were in the same room. Thankfully, the bellhop was with us, and definitely agreed that the room was not "do-able". He called to the front desk, and they gave us a different room. The new room was 2x the size, had a massage chair, and a corner location, offering amazing views and lots of windows. Don't be afraid to ask for another room. Only downside, walls must be painfully thin, we could still hear our neighbors loud and clear, but with such a nice room, we were not going to complain.”

Feb 20, 2008 by Dana from New York, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great service, large well-decorated rooms.
• No coffee maker, expensive parking.

“The room was large and very well-decorated. The room was recently renovated; the only thing not finished yet was there was no coffee-maker in room as I would have expected. But a note, re-renovation project stated that they were in process of installing. Great service - always offering to help or give information.”

Feb 19, 2008 by Chris from Issaquah, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[6]

• The staff was friendly and helpful. The Hotel was in a great area. Rooms were clean and very modern.
• Nothing that the Hotel could have helped.

“The Hotel was clean, comfortable, and had a very friendly staff. It was within walking distance of many of the attractions (1 - 1.5 miles).”

Feb 19, 2008 by Tom from Key West, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Friendly staff, great location.
• Accidental wakeup call at 6:30am.

“Great hotel in a great location, with extremely friendly and helpful staff.”

Feb 13, 2008 by Kim from Hampton, VA
Overall Rating: 3
Cleanliness:[5] • Staff:[4] • Location:[2]

• Bed was very comfortable.
• Location, no drink machine or ice machine, and hotel was old.

“The location was not good. At night you have to walk through a park that is full of homeless people in order to get to the Metro. We did not feel safe at all. The hotel is in the middle of a renovation and there is no drink machine or ice machine. Would not recommend this hotel for leisure stay.”

Feb 13, 2008 by Tl from Hickory, NC
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location was great for museums.
• Very old plumbing.

“Although we did receive a morning paper there was no coffee maker or ice available.”

Feb 11, 2008 by Laney from Knoxville, TN
Overall Rating: 10
Cleanliness:[10] • Location:[8]

• The bellmen were very attentive in welcoming and well washings of the day!
• Nothing!

“The entire staff seemed to be ready to meet any need! It was quiet and comfortable with the flare of elegance! A great experience for a great deal!”