User Reviews for Renaissance Mayflower Hotel

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Jun 2, 2008 by Melissa from Chicago, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[9]

• Beautiful hotel. Excellent location. The best concierge!
• Our bathroom smelled funny. Not sure if it was the water, but it smelled like body odor at times.

“Great location. Beautiful hotel. Very helpful and friendly staff. Highly recommend!”

Jun 1, 2008 by Cynthia from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Great location, friendly staff.
• Room was a little small.

“This was a wonderful hotel and at a great price. The location is ideal: close to Metro, cabs, and short distance to the airport. Staff were extremely friendly and helped answer all of our questions. I would highly recommend it for anyone spending time in Washington D.C.”

Jun 1, 2008 by Stacey from Pikesville, MD
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• I love the location. My husband and kids took the Subway to the zoo!
• Most hotels where we've stayed have a special program for kids. This hotel did not or perhaps we were not made aware of it.

“My husband and I really like the Mayflower. We've stayed here several times, including this past March. The location is great.”

May 30, 2008 by Grace from Atlanta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• I loved the iced cucumber water in the lobby. Much needed after hours of sightseeing in hot sun.
• Staff were not as friendly and solicitous as I'd expected they would be. There was a charge for kids' TV channels.

“The Mayflower is a gorgeous, historic hotel with luxurious rooms and baths. However, some staff were unfriendly and did not seem to be happy to be at their jobs, but this only applied to staff on the weekends. Concierge during the week was very busy, and while helpful, was not very friendly or personable. I didn't seem at all important to him. He was in a hurry to get me out of his face. The person at the breakfast bar in the front lounge, which ran out of food, on the weekend mornings was downright surly and rude. Others barely spoke English. The bell staff were delightful: helpful and friendly and fun. Front desk staff were fine. Wish it was more kid-friendly - with a pool and free access to kid's cable channels like Disney and Discovery, etc. Was a rude shock to have to pay for them. I'll be back though. The room rate was fantastic! And the beds and bathrooms were lovely and luxurious and very clean.”

May 30, 2008 by Michael from New York, NY
Overall Rating: 6
Cleanliness:[9] • Staff:[1] • Location:[10]

• The location was great and facilities were very clean.
• The staff and their knowledge of the local area.

“I've stayed at the Mayflower before, my last visit was very pleasant. However my recent stay was unpleasant. The front desk staff were rude unpleasant to deal with. The level of customer service I would expect from a four star hotel was not up to par, they were condescending and surprisingly not very knowledgeable about the hotel facilities or surrounding area. On several occasions the cleaning staff just walk in my room without knocking or giving me enough time to respond to one knock on the door. My last stay was a year ago and it seems the level of service has gone downhill.”

May 30, 2008 by Dan from Newton, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Small room.

“Great hotel in the heart of DC. Rooms were small, but clean and well maintained.”

May 30, 2008 by Kate from Portland, OR
Overall Rating: 6
Cleanliness:[9] • Staff:[2] • Location:[8]

• Location and grandeur.
• Bad staffing service experience.

“Overall, the hotel is within walking distance to the White House. I am so please with the hotel except the staffing service. Only 2 Front Desks, They never picked up the phone for guest services.”

May 23, 2008 by Zoa A. from Chestertown, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Pure luxury, exquisite food, wonderful linens, immaculate.
• There wasn't anything I did not like.

“We took Metro in, the hotel was a block and a half, very convenient. It is the most immaculate hotel we have ever stayed in. We had a corner room, great view. The linens are to die for, robes, thick soft towels, marble bath. Two bar areas, one in lobby and then a wonderful bar off of that area that with leather seating. Our dinner was delicious, very upscale. Waiters that were very attentive. You must try the French toast, world renowned and it lived up to its reputation. All staff could not be more helpful or friendly. This one is a keeper! Highly recommend. A wonderful weekend escape.”

May 20, 2008 by Bob from Centereach, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Courtesy and politeness of staff - very professional.
• Restaurant and room service were a little pricey.

“Excellent hotel, highly recommended, one of the best I've ever stayed in. Staff was excellent, lobby greeters, friendly valets. One grump at the concierge desk but hey, you can't have it all. Overall nice experience.”

May 17, 2008 by Margaret from Jacksonville, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location and luxury.

“We had a very pleasant stay at the Mayflower. I was a little surprised that they allowed the bugs to accumulate in the bathroom light fixtures, but it was not a real issue. I don't usually go barefoot or sit in a bathtub at a hotel, but the rooms were so immaculate, I did both. It was inconvenient to have to move to another hotel midweek, but the Mayflower was completely booked. The concierge gave us incorrect info about taxi prices to Alexandria. We should have taken Metro.”

May 17, 2008 by Thao D. from Maumelle, AR
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Excellent price for location.
• Small rooms.

“This hotel was nice and in a good location. It was close to the metro stop. The lobby could use some sofas when you are waiting.”

May 16, 2008 by Darlene from Mansfield, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The service was exceptional. Staff was attentive to guests.
• Not applicable.

“The location was within walking distance to the White House and other historical sites. The food at the restaurant was good. We had lunch and breakfast and we were not disappointed. Wished we had the opportunity to experience tea time at 4:00. Maybe next trip. We are looking forward to staying here again next Spring!”

May 15, 2008 by Cheryl from Defiance, OH
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very comfortable beds.
• Very small room/needs a lower priced restaurant.

“The staff was wonderful, but room sizes varied for all three rooms we rented. Also, the main restaurant was very expensive with a small menu. The hotel was beautiful and close to the metro system. I would stay there again if I could get a regular sized room, not closet sized.”

May 15, 2008 by Luann from Powhatan, VA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Very helpful/friendly staff. Beautiful atmosphere.
• Room service an 1 1/2 late than scheduled.

“Would highly recommend this hotel, would stay again if in the area. Within walking distance to the White House/The Mall/Monuments.”

May 15, 2008 by Adam from Scarborough, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was wonderful.
• I can not find anything wrong with this hotel.

“Great staff. Very clean convenient.”

May 8, 2008 by Peter from Alexandria, VA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Professional staff.
• Soft mattress.

“The hotel might be pretty and well-known, but it can't hide behind it's age. The bed was way too soft and the sheets felt like sandpaper. The hallway leading up to our room was stuffy and had a Smokey smell to it. It might do the Mayflower some good for a massive interior overhaul in the next few years.”

May 7, 2008 by Kiki from Barboursville, WV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The friendly staff, the grand decor, the location, and the history.
• One of the beds was tilted (we didn't report it, though. Our room could have been updated, but still nice.

“We definitely plan to stay there again. We have told our family and friends how beautiful the Mayflower was, and they have all been shocked by its price.”

May 5, 2008 by Dick from Houston, TX
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was overly courteous and completely professional at all times.
• For the room rate, we were not afforded a very pleasant view.

“My wife and I had never been to DC, and we wanted to stay in a very nice hotel on our one night there. The Mayflower was extremely convenient, clean, and comfortable. I have never experienced a more professional staff in any of my travels. Our one gripe might have been the fact that our room overlooked the air conditioner compressors. It was the one aspect that was not perfect.”

May 2, 2008 by Andy from New York, NY
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Very convenient, half block to the Metro Station.
• Very loud, could hear a lot of conversation in the hall and the doors are very loud when they close.

“Convenient, well maintained hotel. Aside from being very loud (the self-locking devices on the room doors are very loud, my neighbors were coming and going throughout the night). The hotel staff was very friendly, especially those working the doors. Would continue recommending this hotel.”

Apr 27, 2008 by Heather from Birmingham, AL
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel staff provided five star service.
• Did not offer free Wi-Fi anywhere in the hotel.

“The hotel location cannot be beat. Having said that guests will find themselves paying a premium for tiny rooms. Also, while hotels tend to charge outrageous amounts for mediocre meals. Be prepared during the tourist season for the occasional rampaging children of tourists families.”

Apr 24, 2008 by Haekyung from Cherry Hill, NJ
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[8]

• Restroom is very nice.
• In room, something cached me, my skin had a little scratched.

“Hotel is very comfortable and nice, but in room and floor we find some insects cached in our skin, especially my second daughter was uncomfortable in room.”

Apr 23, 2008 by Randi from Akron, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Automatic check out/1/2 block from subway/very clean.
• No coffee maker wanted to charge to put things in refrigerator.

“My adult son & I arrived by train that afternoon and just staying one night & was flying back home next day. We only packed what we needed in a backpack. The hotel was beautiful, clean, friendly, had robes in the room which was nice, even like the shampoo, which I generally don't. I used iron & board, great. Just need a coffee maker for hot tea in evening or coffee 1st thing in the morning. Room service coffee 2-cups $7.00 + $3.00 service charge + 15% on top.”

Apr 8, 2008 by Kevin from Ocoee, FL
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[10]

• Hotel location was excellent.
• Room was small.

“Hotel was nice, Lobby area was impressive and the location in downtown was good, but the room was small. There was an in room mini bar, but the prices for anything out of it was high. No coffee maker in room.”

Apr 4, 2008 by Craig from Indianapolis, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location to Washington DC mall attractions.
• Noise of ventilation unit in room.

“Very nice, comfortable accommodations in a convenient location.”

Apr 4, 2008 by Steven from St. Cloud, MN
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Classic hotel with historic significance.
• Needed TV upgrade and bedding that fit better.

“We enjoyed staying at the Mayflower. It was a beautiful hotel. Our only issues were with the noise of the heating/cooling system, the outdated TV and there was mildew in the tiles of the bathtub/shower.”

Apr 2, 2008 by Franklyn from Thornhill, ON CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Very nice.
• Could not get a forth night at a reasonable rate.

“Was disappointed. Just needed one more night.”

Apr 2, 2008 by Florence D. from Flemington, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Perfect location for sightseeing, 1 block from Metro.
• Hotel is geared to the business traveler rather than families.

“Excellent hotel in an excellent location. The staff was very helpful and courteous.”

Apr 2, 2008 by Jacob from Houston, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Hotel was in a great location close to all the sites.
• Walls are very thin could hear doors banging.

“Mayflower hotel is a magnificent hotel the doorman was awesome and the place was spotless. Did have a few issues with housekeeping coming very early 9:00am two days in a row. Also I left the TV on in the room and hung the do not disturb sign on the door as we left for the night. When we returned at 4am the TV was off and our door was left open. I am not sure what exactly happened. But luckily nothing was missing.”

Apr 2, 2008 by Janice from Ottawa, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Grand, historic, beautiful, wonderfully located.
• The claustrophobia-inducing standard rooms.

“The "executive" level rooms are comfortable and fine, and that's what we ended up in for our stay only because we were moved from our original "standard" room, which had a problem with hot water availability.”

Apr 2, 2008 by Martin from Ann Arbor, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• The customer service was exceptional.
• The bathroom needed maintenance.

“With views of other rooms across the alley and a bathroom that had seen better days, I was not in 4-star awe. Fortunately, the staff made up for the lack of property maintenance. Polite, attentive and helpful staff make all the difference when the room is a little rough around the edges.”

Mar 30, 2008 by Missy from Franklin, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The cleanliness.

“I was very pleased with the hotel, however I will probably not choose again. I prefer to stay at a quality hotel and receive free continental breakfast.”

Mar 24, 2008 by Sandra from Mission, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great Sunday brunch with live music.
• Parking costs $35.00 per day. But is Washington DC.

“Great location and staff. Highly recommended.”

Mar 22, 2008 by Tim from Grayslake, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The entire staff was attentive, especially the concierge.

“Beautiful historic hotel, makes you feel like you stepped back in time. The entire staff was attentive, and the concierges were outstanding in helping plan tours in the DC area. The beds were fantastic, very comfortable, and the room was very quiet (couldn't hear activity in the hallway or adjacent rooms). I am a pilot for Southwest Airlines, and stay at different hotels every week. The Mayflower is by far the best hotel I have stayed at in the United States.”

Mar 12, 2008 by Jim from Glen Allen, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Bed was amazingly comfortable and room service and concierge were great.
• Bell hop did not offer to help us with our heavy bags coming or going.

“We loved this hotel! It was beautiful, comfortable and central to all that we wanted in DC. We got to the hotel early and were upgraded at no charge to a suite! Our only issue was with the bell hop who did not offer to help us with our heavy and clumsy bags as we tripped to the door. The concierge and all other staff were great.”

Mar 10, 2008 by Chris from Nashville, TN
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[10]

• Great location for touring DC.
• Rumbling building noises. Pillows were uncomfortable.

“Excellent location less than a block from metro station and about 3 blocks from the white house. Heard rumbling building noises while trying to sleep. The pillows were odd. One very small, one very large and fat. The desk, bell hop and concierge service was very good. Only had dessert at one of the restaurants. Looked beautiful, but tasted below average. Booked two "identical" rooms. One was large, one was small.”

Mar 9, 2008 by Scott from Kendallville, IN
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[9]

• Quiet and nice comfortable beds.
• No coffee maker in the room, had to pay for internet access

“Great location and very comfortable.”

Mar 5, 2008 by Russ from Agoura Hills, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very convenient, great quality.
• Bar and registration area are next to each other. Very busy and noisy.

“Elegant comfortable room, quiet, & convenient. The staff was friendly and courteous. I would highly recommend this hotel.”

Mar 5, 2008 by David from Brea, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Lobby bar, great service and outstanding wine selection by the glass.
• No safe in the room.

“Service was outstanding from check in to check out. Restaurants had good food and good service. I highly recommend the hotel. Close to metro and easy to walk around town.”

Feb 28, 2008 by D. B. from Greenwich, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Staff great, room spacious, food good to excellent, children treated well!
• No much to say.

“Very well located with friendly, courteous staff, well appointed room that was very spacious.”

Feb 26, 2008 by James from Westlake Village, CA
Overall Rating: 4
Cleanliness:[6] • Staff:[2] • Location:[8]

• Central location.
• Not accommodating, poor front desk customer service.

“Lights did not work in room and took 4 days to repair, billing process errors. Got two full beds, on line check-out errors, over billed for parking and still not corrected, poor response from billing department.”

Feb 25, 2008 by Don from Bristol, CT
Overall Rating: 7
Cleanliness:[9] • Staff:[9] •

• Location was great, staff was very friendly. Room was clean and bed comfortable.
• Room was very small.

“We had two rooms; one was very large other was tiny, Hotel met or exceeded expectations.”

Feb 25, 2008 by Jim from Endwell, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Entire staff were terrific.
• Unable to get king size bed  had two doubles.

“Great location for sightseeing. Could walk to many things and the Metro was right there. The hotel is right sized -- large enough for all the amenities but not overpowering. My wife and I would stay there again.”

Feb 25, 2008 by Amy from Windsor, CT
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff was extremely welcoming and friendly. My kids loved all the bellhops, doormen and cleaning staff.
• I think the Restaurant appeared to be upscale, but the food itself was not that good or gourmet.

“The hotel staff was the best that I have ever experienced and I travel a lot. This time my kids were with me (2& 5). The hotel staff went out of their way to make them feel special. Especially all the doormen and bellhops. My older son said that they were "the nicest people in the world."”

Feb 24, 2008 by Lauren from Las Vegas, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close to the White House and on the same block as a Metro station.
• The doors slammed extremely loud whenever someone entered or exited their room.

“We were very pleased with the overall quality and cleanliness of our room. It was about three blocks from the White House and a short cab ride to old Georgetown. There was also a metro station within the hotel block which made for an easier time getting around. The only down side to the hotel was the loudness of the slamming hotel room doors. Our neighbors got breakfast room service at 6AM which was followed by a jarring slam! It would be nice if there was some sort of buffer for the doors. Other than that, we enjoyed our stay and the close location to the DC sights. Would not recommend for families with small children as this is more of an executive hotel.”

Feb 21, 2008 by Doug from Boonsboro, MD
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[9]

• Everything beautiful, staff terrific.
• Outside noise prevented sleep.

“We loved almost everything about this hotel. It was beautiful, upscale and staff very professional and courteous. Room was a bit small but very well appointed and comfortable. However, our room was to the rear of the hotel on the 4th floor and we could not get any sleep due to the noise from the outside air handlers.”

Feb 21, 2008 by Joseph from Glenside, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• We are familiar with the Mayflower and it is great. It met our expectations as usual.
• We were unable to get a king bed despite our requests during booking.

“Our stay was likely our 7th or 8th at Mayflower and it is one of our favorites. We will absolutely return. My comment that Mayflower is not family friendly is not a negative. This is a luxury, adult hotel.”

Feb 21, 2008 by Michael from Athens, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful hotel, friendly staff.
• Small rooms, charged for parking.

“I had wonderful stay here. Very friendly people and staff, great building, but the rooms were a little small.”

Feb 15, 2008 by Rebecca from Jacksonville, DE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• This s one of the grand hotels of DC. Beautiful public space, great service.
• I was locked out of my room and almost missed my flight. They had to get Engineers in to open the door.

“Lovely hotel. Great service. Be careful to ask for a room not facing the alley.”

Feb 9, 2008 by Anna from San Francisco, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• One of the best breakfast buffets in town.
• Room was small - but still a great deal for price.

“Still one of the best old classic hotels in DC.”

Feb 9, 2008 by Kelly from Pittsburgh, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Décor.
• Parking was $35/night!

“Beautiful hotel. I would stay there again. Awesome gym. One of the best hotel gyms I've ever experienced.”