User Reviews for Renaissance Mayflower Hotel

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Jul 12, 2008 by Monique from Oak Park, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[10]

• Location and historic feeling.
• Over booked hotel, no double beds as requested.

“It is a beautiful hotel with a wonderful historic feel and a great location. However, when we checked-in they had overbooked and had no double rooms (as we had asked). The first room they put us in only had a double bed and was so small you couldn't turn around in it. I paid additional money for an upgrade and the new room (suite) was absolutely beautiful, but it did cost extra. We had requested 2 rooms and one of them was lovely and I didn't upgrade that room. I would stay here again but be prepared to pay extra if they are busy for an upgrade.”

Jul 11, 2008 by Wade from Osprey, FL
Overall Rating: 5
Cleanliness:[9] • Staff:[7] • Location:[7]

• Club lounge service.
• Room was musty, staff seemed confused to who was in charge.

“Older hotel out of touch with the contemporary traveler needing without paying for internet access. The executive classified room had small TV and no view whatsoever. The front door staff was strong. Much better values out there including internet access, parking and modern features.”

Jul 10, 2008 by Dave from Mocksville, NC
Overall Rating: 0
Cleanliness:[9] • Staff:[5] • Location:[8]

• Close to location.
• Not friendly. No refrigerator, king bed for 4 people.

“Was strongly disappointed with no hotel parking, parking was an additional $40 in a public lot. They had no refrigerator, we requested accommodations for 2 adults, 2 children and got a single king bed. They provide a roll bed but it crowded the room and they tried to charge us $20 for it which I refused to pay. The hotel pool was two blocks away at the YMCA. They would not allow us to handle our own bags and we felt like they expected tips for everything. The food at the hotel was too expensive. But it was close to our destination.”

Jul 10, 2008 by Robin from Cheyenne, WY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The hotel was comfortable and staff very helpful.
• Cost for a non-alcoholic drink.

“The cost of a diet coke was $9.70, there are no refills. They charge for a roll-away bed and only offered a king-sized bed in the room for me and my 11 year old son. It is not appropriate for an older child to sleep in the same bed with a parent.”

Jul 10, 2008 by Ml from Mantua, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location - close to the metro, various restaurants and shopping.
• The room available needed a rollaway bed, not as comfortable as the regular bed.

“The hotel was in an excellent location. The metro station was on the same block, and various restaurants and shopping were within walking distance. There was also a comedy club right across the street. The staff was courteous and helpful and the rooms were clean and comfortable.”

Jul 10, 2008 by Liz from Waxhaw, NC
Overall Rating: 3
Cleanliness:[8] • Staff:[2] • Location:[8]

• Location.
• Not enough beds for number of people.

“Had to call 5 times to get roll away beds delivered to room. Had to fight with hotel for being charged for the roll away beds.”

Jul 9, 2008 by Gina from Reading, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Attractiveness, ambiance, location, layout of room.
• Pricey menu.

“Excellent - would recommend to anyone. We'd love to stay there again!”

Jul 9, 2008 by Matthew. from Toronto, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[4] • Location:[9]

• Wonderful bed, great bathroom, excellent location.
• No wireless Internet in rooms -- completely absurd.

“I would ordinarily rate this hotel very highly. The lobby is gorgeous, the room was very comfortable. I wasn't thrilled by the staff, as pretty much all of them seemed to have language issues (I frequently had trouble understanding them). By far the worst, however, was the lack of wireless Internet in the rooms. I was shocked when they told me this. What kind of hotel in this day and age doesn't have wireless Internet? I mean even the lowest-rate Red Roof Inn has wireless. They all shrugged when I asked (in fact some employees thought there was wireless), but didn't seem to think there was anything wrong with it. Outrageous.”

Jun 30, 2008 by Phillippa from Seattle, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful hotel, excellent location less than 1 block from metro.
• My room was small, and the air-conditioner noisy.

“I was given one of the less desirable small rooms on the second floor with a noisy window unit air conditioner. A family with children was in the room next door, and even over the air conditioner I could hear everything. But the bed was comfortable, the internet connection good, the bathroom beautiful (though I don't like the line of bathroom products - too much lemongrass perfume!) and the location can't be beat. Walking distance to both the red, blue and orange lines. I would definitely stay there again.”

Jun 29, 2008 by Lanney from Kingsport, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• The location was great. The hotel was really clean and extremely well maintained.
• The costs of food and drinks in the hotel were excessive.

“Great location with easy access to the Metro. Great atmosphere and history. Lots of good cafes and bars near hotel. The price of food and drinks in the hotel were way too high.”

Jun 28, 2008 by Mark from Cincinnati, OH
Overall Rating: 0
Cleanliness:[9] • Staff:[9] • Location:[8]

• Location.
• Valet staff not being able to put garage charges on room tab. Poor English of valet staff and delay in leaving hotel.

“Enjoyed our stay, location was within walking distance to all downtown sites. Other than minor inconvenience with valet service, the hotel was excellent.”

Jun 28, 2008 by Heather from Flat Rock, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[9]

• Location, historic, atmosphere.
• Concierge.

“This is a beautiful historic hotel in a great location. The rooms a big for a Downtown hotel. The only bad part was the bad service from the concierge. Everything else was wonderful.”

Jun 16, 2008 by Carolyn from Broken Arrow, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It exceeded my expectations!
• There was not one thing I did not like.

“The room was perfect for us. My friend and I wanted to spend the time seeing the sights of D.C and it was a good location for walking. We felt, it was in a safe area and close enough to walk to the White House. Any other place we wanted to see was just a few steps away to the Metro or a taxi and shopping was just across the street, any number of very good restaurants close by, I definitely would recommend this place to anyone without hesitation!”

Jun 15, 2008 by Elizabeth from Glen Allen, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was a great way to celebrate my son's 40th Birthday.
• I didn't want to leave.

“A lovely hotel.”

Jun 15, 2008 by Robert from Broken Arrow, OK
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• The history of this hotel in DC.
• Breakfast should have been included.

“Hotel was very nice in a good location with a lot of history.”

Jun 9, 2008 by Tara from Louisville, KY
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Loved the bed and the cleanliness of the room.
• No pool.

“This was an excellent hotel with the perfect location. The Mall and Monuments were all with in a few blocks. Also easy access to the Metro. The room was missing a tub stopper and within 5 minutes they had someone upstairs to fix it. The bed was extremely comfortable and the room was kept very clean. I high recommend this hotel.”

Jun 5, 2008 by Laurence from Gilford, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Desk, concierge, and housekeeping very professional, very responsive, while maintaining a friendly and accessible demeanor.
• $35/night valet parking. Only valet parking is available.

“A beautiful, full service hotel with a wonderfully responsive and knowledgeable staff. The restaurant is first-rate and while not cheap, it is not priced outrageously for the service and food quality. The lobby and common areas are comfortable and inviting. The rooms while party had four rooms) are well laid out and quite comfortable. There was a significant difference between rooms given to our party and if your stay is lengthy or if you are traveling with excessive baggage you might ask for an appropriate/larger space. The only other downside of the rooms was the lack of an easy chair or settee for relaxing; if you are a TV viewer you should ask for a room with an LCD screen. If my experience is not a typical they will accommodate your needs as best as they can.”

Jun 3, 2008 by Sonia from Hopewell Jct., NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Service was excellent and on their toes.
• Nothing bad to say.

“Facilities were great, linens were clean, and the service super!”

Jun 3, 2008 by Rob S. from Rehoboth, MA
Overall Rating: 3
Cleanliness:[8] • Staff:[6] • Location:[9]

• Nice friendly staff.
• Room was nothing special, bathroom was great, but you don't sleep in the bathroom.

“Location is great, but expect to pay top dollar if you choose valet parking. $35 a day when all the parking facilities around the area were showing $12 for a 24 hour period. Add the valet tipping and you're looking at close to $100 for 2 days. Also, no free internet and you have to pay extra to even open the refrigerator? Give me a break. I get breakfast and free internet at the Holiday Inn Express and my coffee condiments are included in the room. Not so here. Don't think I will be going back there.”

Jun 2, 2008 by Mike from New York, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[10]

• Good breakfast.
• Old feel. Tube television.

“This is a classy and elegant hotel. I prefer a more modern look/experience but you may enjoy it if youre into a more old school atmosphere.”

Jun 2, 2008 by Melissa from Chicago, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[9]

• Beautiful hotel. Excellent location. The best concierge!
• Our bathroom smelled funny. Not sure if it was the water, but it smelled like body odor at times.

“Great location. Beautiful hotel. Very helpful and friendly staff. Highly recommend!”

Jun 1, 2008 by Cynthia from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Great location, friendly staff.
• Room was a little small.

“This was a wonderful hotel and at a great price. The location is ideal: close to Metro, cabs, and short distance to the airport. Staff were extremely friendly and helped answer all of our questions. I would highly recommend it for anyone spending time in Washington D.C.”

Jun 1, 2008 by Stacey from Pikesville, MD
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• I love the location. My husband and kids took the Subway to the zoo!
• Most hotels where we've stayed have a special program for kids. This hotel did not or perhaps we were not made aware of it.

“My husband and I really like the Mayflower. We've stayed here several times, including this past March. The location is great.”

May 30, 2008 by Grace from Atlanta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• I loved the iced cucumber water in the lobby. Much needed after hours of sightseeing in hot sun.
• Staff were not as friendly and solicitous as I'd expected they would be. There was a charge for kids' TV channels.

“The Mayflower is a gorgeous, historic hotel with luxurious rooms and baths. However, some staff were unfriendly and did not seem to be happy to be at their jobs, but this only applied to staff on the weekends. Concierge during the week was very busy, and while helpful, was not very friendly or personable. I didn't seem at all important to him. He was in a hurry to get me out of his face. The person at the breakfast bar in the front lounge, which ran out of food, on the weekend mornings was downright surly and rude. Others barely spoke English. The bell staff were delightful: helpful and friendly and fun. Front desk staff were fine. Wish it was more kid-friendly - with a pool and free access to kid's cable channels like Disney and Discovery, etc. Was a rude shock to have to pay for them. I'll be back though. The room rate was fantastic! And the beds and bathrooms were lovely and luxurious and very clean.”

May 30, 2008 by Michael from New York, NY
Overall Rating: 6
Cleanliness:[9] • Staff:[1] • Location:[10]

• The location was great and facilities were very clean.
• The staff and their knowledge of the local area.

“I've stayed at the Mayflower before, my last visit was very pleasant. However my recent stay was unpleasant. The front desk staff were rude unpleasant to deal with. The level of customer service I would expect from a four star hotel was not up to par, they were condescending and surprisingly not very knowledgeable about the hotel facilities or surrounding area. On several occasions the cleaning staff just walk in my room without knocking or giving me enough time to respond to one knock on the door. My last stay was a year ago and it seems the level of service has gone downhill.”

May 30, 2008 by Dan from Newton, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Small room.

“Great hotel in the heart of DC. Rooms were small, but clean and well maintained.”

May 30, 2008 by Kate from Portland, OR
Overall Rating: 6
Cleanliness:[9] • Staff:[2] • Location:[8]

• Location and grandeur.
• Bad staffing service experience.

“Overall, the hotel is within walking distance to the White House. I am so please with the hotel except the staffing service. Only 2 Front Desks, They never picked up the phone for guest services.”

May 23, 2008 by Zoa A. from Chestertown, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Pure luxury, exquisite food, wonderful linens, immaculate.
• There wasn't anything I did not like.

“We took Metro in, the hotel was a block and a half, very convenient. It is the most immaculate hotel we have ever stayed in. We had a corner room, great view. The linens are to die for, robes, thick soft towels, marble bath. Two bar areas, one in lobby and then a wonderful bar off of that area that with leather seating. Our dinner was delicious, very upscale. Waiters that were very attentive. You must try the French toast, world renowned and it lived up to its reputation. All staff could not be more helpful or friendly. This one is a keeper! Highly recommend. A wonderful weekend escape.”

May 20, 2008 by Bob from Centereach, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Courtesy and politeness of staff - very professional.
• Restaurant and room service were a little pricey.

“Excellent hotel, highly recommended, one of the best I've ever stayed in. Staff was excellent, lobby greeters, friendly valets. One grump at the concierge desk but hey, you can't have it all. Overall nice experience.”

May 17, 2008 by Margaret from Jacksonville, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location and luxury.

“We had a very pleasant stay at the Mayflower. I was a little surprised that they allowed the bugs to accumulate in the bathroom light fixtures, but it was not a real issue. I don't usually go barefoot or sit in a bathtub at a hotel, but the rooms were so immaculate, I did both. It was inconvenient to have to move to another hotel midweek, but the Mayflower was completely booked. The concierge gave us incorrect info about taxi prices to Alexandria. We should have taken Metro.”

May 17, 2008 by Thao D. from Maumelle, AR
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Excellent price for location.
• Small rooms.

“This hotel was nice and in a good location. It was close to the metro stop. The lobby could use some sofas when you are waiting.”

May 16, 2008 by Darlene from Mansfield, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The service was exceptional. Staff was attentive to guests.
• Not applicable.

“The location was within walking distance to the White House and other historical sites. The food at the restaurant was good. We had lunch and breakfast and we were not disappointed. Wished we had the opportunity to experience tea time at 4:00. Maybe next trip. We are looking forward to staying here again next Spring!”

May 15, 2008 by Cheryl from Defiance, OH
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very comfortable beds.
• Very small room/needs a lower priced restaurant.

“The staff was wonderful, but room sizes varied for all three rooms we rented. Also, the main restaurant was very expensive with a small menu. The hotel was beautiful and close to the metro system. I would stay there again if I could get a regular sized room, not closet sized.”

May 15, 2008 by Luann from Powhatan, VA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Very helpful/friendly staff. Beautiful atmosphere.
• Room service an 1 1/2 late than scheduled.

“Would highly recommend this hotel, would stay again if in the area. Within walking distance to the White House/The Mall/Monuments.”

May 15, 2008 by Adam from Scarborough, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was wonderful.
• I can not find anything wrong with this hotel.

“Great staff. Very clean convenient.”

May 8, 2008 by Peter from Alexandria, VA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Professional staff.
• Soft mattress.

“The hotel might be pretty and well-known, but it can't hide behind it's age. The bed was way too soft and the sheets felt like sandpaper. The hallway leading up to our room was stuffy and had a Smokey smell to it. It might do the Mayflower some good for a massive interior overhaul in the next few years.”

May 7, 2008 by Kiki from Barboursville, WV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The friendly staff, the grand decor, the location, and the history.
• One of the beds was tilted (we didn't report it, though. Our room could have been updated, but still nice.

“We definitely plan to stay there again. We have told our family and friends how beautiful the Mayflower was, and they have all been shocked by its price.”

May 5, 2008 by Dick from Houston, TX
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was overly courteous and completely professional at all times.
• For the room rate, we were not afforded a very pleasant view.

“My wife and I had never been to DC, and we wanted to stay in a very nice hotel on our one night there. The Mayflower was extremely convenient, clean, and comfortable. I have never experienced a more professional staff in any of my travels. Our one gripe might have been the fact that our room overlooked the air conditioner compressors. It was the one aspect that was not perfect.”

May 2, 2008 by Andy from New York, NY
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Very convenient, half block to the Metro Station.
• Very loud, could hear a lot of conversation in the hall and the doors are very loud when they close.

“Convenient, well maintained hotel. Aside from being very loud (the self-locking devices on the room doors are very loud, my neighbors were coming and going throughout the night). The hotel staff was very friendly, especially those working the doors. Would continue recommending this hotel.”

Apr 27, 2008 by Heather from Birmingham, AL
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel staff provided five star service.
• Did not offer free Wi-Fi anywhere in the hotel.

“The hotel location cannot be beat. Having said that guests will find themselves paying a premium for tiny rooms. Also, while hotels tend to charge outrageous amounts for mediocre meals. Be prepared during the tourist season for the occasional rampaging children of tourists families.”

Apr 24, 2008 by Haekyung from Cherry Hill, NJ
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[8]

• Restroom is very nice.
• In room, something cached me, my skin had a little scratched.

“Hotel is very comfortable and nice, but in room and floor we find some insects cached in our skin, especially my second daughter was uncomfortable in room.”

Apr 23, 2008 by Randi from Akron, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Automatic check out/1/2 block from subway/very clean.
• No coffee maker wanted to charge to put things in refrigerator.

“My adult son & I arrived by train that afternoon and just staying one night & was flying back home next day. We only packed what we needed in a backpack. The hotel was beautiful, clean, friendly, had robes in the room which was nice, even like the shampoo, which I generally don't. I used iron & board, great. Just need a coffee maker for hot tea in evening or coffee 1st thing in the morning. Room service coffee 2-cups $7.00 + $3.00 service charge + 15% on top.”

Apr 8, 2008 by Kevin from Ocoee, FL
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[10]

• Hotel location was excellent.
• Room was small.

“Hotel was nice, Lobby area was impressive and the location in downtown was good, but the room was small. There was an in room mini bar, but the prices for anything out of it was high. No coffee maker in room.”

Apr 4, 2008 by Craig from Indianapolis, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location to Washington DC mall attractions.
• Noise of ventilation unit in room.

“Very nice, comfortable accommodations in a convenient location.”

Apr 4, 2008 by Steven from St. Cloud, MN
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Classic hotel with historic significance.
• Needed TV upgrade and bedding that fit better.

“We enjoyed staying at the Mayflower. It was a beautiful hotel. Our only issues were with the noise of the heating/cooling system, the outdated TV and there was mildew in the tiles of the bathtub/shower.”

Apr 2, 2008 by Franklyn from Thornhill, ON CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Very nice.
• Could not get a forth night at a reasonable rate.

“Was disappointed. Just needed one more night.”

Apr 2, 2008 by Florence D. from Flemington, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Perfect location for sightseeing, 1 block from Metro.
• Hotel is geared to the business traveler rather than families.

“Excellent hotel in an excellent location. The staff was very helpful and courteous.”

Apr 2, 2008 by Jacob from Houston, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Hotel was in a great location close to all the sites.
• Walls are very thin could hear doors banging.

“Mayflower hotel is a magnificent hotel the doorman was awesome and the place was spotless. Did have a few issues with housekeeping coming very early 9:00am two days in a row. Also I left the TV on in the room and hung the do not disturb sign on the door as we left for the night. When we returned at 4am the TV was off and our door was left open. I am not sure what exactly happened. But luckily nothing was missing.”

Apr 2, 2008 by Janice from Ottawa, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Grand, historic, beautiful, wonderfully located.
• The claustrophobia-inducing standard rooms.

“The "executive" level rooms are comfortable and fine, and that's what we ended up in for our stay only because we were moved from our original "standard" room, which had a problem with hot water availability.”

Apr 2, 2008 by Martin from Ann Arbor, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• The customer service was exceptional.
• The bathroom needed maintenance.

“With views of other rooms across the alley and a bathroom that had seen better days, I was not in 4-star awe. Fortunately, the staff made up for the lack of property maintenance. Polite, attentive and helpful staff make all the difference when the room is a little rough around the edges.”