User Reviews for Renaissance Mayflower Hotel

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Sep 13, 2008 by Greg from Salt Lake City, UT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The staff was extremely courteous & efficient at check-in and when I needed a taxi in the rain.
• Room furnishings (TV, for example) are a little dated.

“Excellent location very close to North Farragut Metro stop. Staff was extremely courteous and helpful. Public areas (decor, furnishings) are of a high quality, and my room was spacious and nicely furnished.”

Sep 12, 2008 by Richard from Fredericksburg, VA
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[6]

• Lobby was vibrant.
• Hotel room was smallest I have ever been in.

“Air conditioner kept on banging on and the room remained hot.”

Sep 11, 2008 by Carmel from Treasure Island, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beds were very comfortable.
• Loved this hotel!

“Excellent. Great location, friendly helpful staff and wonderful beds. The food was exceptional.”

Sep 10, 2008 by Joel from Kansas City, MO
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Concierge was very helpful.
• Room was small.

“What a great location! And only half a block from the Metro. Rooms were east coast small and TV and bathroom cabinets needed updating. Front desk and concierge were incredibly helpful.”

Sep 9, 2008 by Sherry from Mechanicsville, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Attentive staff gave free upgrade to larger room, immaculate lodging, great central location.
• Lobby lounge a bit small.

“From arrival to departure the staff was attentive, the accommodations immaculate and inviting and the location perfect. We would definitely recommend this hotel - beautiful and historic. The free upgrade was a welcome touch for our family of four!”

Sep 3, 2008 by Melanie from Mendham, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Polite and helpful staff.
• Water was cold! Had to run taps in sink to get shower to heat!

“Great location, very close to Metro line. Shops and restaurants nearby. Safe area for a family.”

Aug 25, 2008 by Frank from Hayward, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, cleanliness.
• Could not move the TV for better viewing.

“The Mayflower is a beautiful and convenient hotel. Everyone was friendly.”

Aug 25, 2008 by Barry from Riverton, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful and historic.
• Nothing.

“This was one of the nicest hotels that I have ever stayed at. I would rank it with the Mandarin Oriental in San Francisco and the Hotel Dupont in Delaware. Staff was great, facilities were excellent and we enjoyed our stay.”

Aug 20, 2008 by Denise from Washington, DC
Overall Rating: 2
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very ritzy, comfortable bed.
• The noisy air-conditioning unit was right outside our window.

“Our stay was dreadful and based on that experience, I would never recommend it to anyone. Our room was right next to the entire air conditioning unit for this huge hotel. It sounded like a helicopter hovering outside our window all night. Needless to say the surprise birthday "sleepover" for my husband backfired in grand style.”

Aug 18, 2008 by Maureen from Chesapeake, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Ambience.
• Fee for internet in business center.

“The Mayflower is a Grande Dame of hotels. We were given a beautiful room, corner with 2 windows, beautiful decor, comfy beds and a huge marble bath. Dinner was Restaurant Week 3 course special, delicious! And breakfast buffet was terrific, too. Beautiful bar, live piano music in early evening in the beautiful lobby, lots of staff to attend to you. Location is excellent, access to Metro and "circulator bus" for 1.00 a day! Good shopping in area. My mom wanted to do this trip, as she had considered staying here for her honeymoon in 1946. She was very pleased.”

Aug 14, 2008 by Janice from Littleton, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and ambiance were top notch.
• I liked everything.

“They call the Mayflower the second best address in Washington DC and it is very true. It's beautiful, maids keep the room spotless, the lobby is worthy of a postcard. We loved our week at the Mayflower.”

Aug 13, 2008 by Juan from Boston, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Everything.

“Convenient location, great bed (one of the best sleeps ever) after the exhausting Washington walk, definitely I will recommend the hotel.”

Aug 10, 2008 by Bill from Indianapolis, IN
Overall Rating: 8
Cleanliness:[10] • Staff:[6] • Location:[9]

• Location and amenities.
• I had a mixed experience with staff. One person was great; another a complete jerk.

“The Mayflower remains on the Great Ladies of DC hotels.”

Jul 29, 2008 by Francisco from Davenport, IA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• In downtown area; close to the White House.
• No free parking, no free breakfast, no free internet!

“Very nice and luxurious hotel but it doesn't have free parking, no free breakfast, no free internet!”

Jul 24, 2008 by Nancy from Naples, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Although an older building, all of the hotel facilities, from the lobby to the rooms were very well maintained and appointed.
• We knew that a king bed was not guarantee, but the desk clerk said that would accommodate us. Unfortunately, they did not follow through.

“Once my family and I saw the Mayflower, we were so impressed that we wished that we were staying for more than one night. The lobby was beautiful and the rooms were certainly comfortable. The staff, especially the doormen, was extremely helpful and added to our very enjoyable experience. The only negative was that the desk clerk indicated that our request for a room with a king bed could be accommodated, but we would have to wait to check in. Upon receiving a call that our room was ready, we were quite disappointed upon entering the room to find 2 double beds instead of the anticipated king. Too tired to complain, we made the best of it.”

Jul 19, 2008 by Katie from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The bed was incredibly comfortable!
• It was very expensive to get WIFI access.

“The staff was very accommodating and helpful with everything. The bed was so comfortable and the housekeeping was impeccable. They cleaned our room twice a day! The only thing I wish was that there was an opportunity for continental breakfast for people who couldn't afford the club level price. Also, we had to go to the nearby coffee shop for free internet. Otherwise it was one dollar a minute! Overall, we enjoyed our stay very much.”

Jul 18, 2008 by Tm from Rsm, CA
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[9]

• Location.
• Room location.

“Room was one of the lower quality located rooms.”

Jul 18, 2008 by Felisa from Atlanta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Lobby is great and the location is convenient to everything.
• Some rooms were extremely small to be double rooms.

“The staff was friendly, the hotel was clean and the amenities were great.”

Jul 16, 2008 by Laura from Maple Grove, MN
Overall Rating: 5
Cleanliness:[9] • Staff:[7] • Location:[8]

• Fancy.
• My kids had to sleep on roll a ways.

“The hotel was very nice, however they did not have a room with two double beds and they did not offer a way to make us comfortable we had to demand that they give us an upgrade. This was our family vacation and it was a huge hassle from the moment we walked into the hotel and after five hours of traveling and trying to get to through DC traffic we felt emotionally drained. It all worked out in the end. I would have preferred to have two double beds then to have my children sleeping on roll-a-way beds that we had to put away every day.”

Jul 16, 2008 by Andrew from Columbus, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• The rooms.
• The maids.

“I was pleased with the hotel rooms and location. The housekeepers were less than responsive though. I had to request everything like coffee and liners for the ice bucket.”

Jul 12, 2008 by Monique from Oak Park, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[10]

• Location and historic feeling.
• Over booked hotel, no double beds as requested.

“It is a beautiful hotel with a wonderful historic feel and a great location. However, when we checked-in they had overbooked and had no double rooms (as we had asked). The first room they put us in only had a double bed and was so small you couldn't turn around in it. I paid additional money for an upgrade and the new room (suite) was absolutely beautiful, but it did cost extra. We had requested 2 rooms and one of them was lovely and I didn't upgrade that room. I would stay here again but be prepared to pay extra if they are busy for an upgrade.”

Jul 11, 2008 by Wade from Osprey, FL
Overall Rating: 5
Cleanliness:[9] • Staff:[7] • Location:[7]

• Club lounge service.
• Room was musty, staff seemed confused to who was in charge.

“Older hotel out of touch with the contemporary traveler needing without paying for internet access. The executive classified room had small TV and no view whatsoever. The front door staff was strong. Much better values out there including internet access, parking and modern features.”

Jul 10, 2008 by Dave from Mocksville, NC
Overall Rating: 0
Cleanliness:[9] • Staff:[5] • Location:[8]

• Close to location.
• Not friendly. No refrigerator, king bed for 4 people.

“Was strongly disappointed with no hotel parking, parking was an additional $40 in a public lot. They had no refrigerator, we requested accommodations for 2 adults, 2 children and got a single king bed. They provide a roll bed but it crowded the room and they tried to charge us $20 for it which I refused to pay. The hotel pool was two blocks away at the YMCA. They would not allow us to handle our own bags and we felt like they expected tips for everything. The food at the hotel was too expensive. But it was close to our destination.”

Jul 10, 2008 by Robin from Cheyenne, WY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The hotel was comfortable and staff very helpful.
• Cost for a non-alcoholic drink.

“The cost of a diet coke was $9.70, there are no refills. They charge for a roll-away bed and only offered a king-sized bed in the room for me and my 11 year old son. It is not appropriate for an older child to sleep in the same bed with a parent.”

Jul 10, 2008 by Ml from Mantua, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location - close to the metro, various restaurants and shopping.
• The room available needed a rollaway bed, not as comfortable as the regular bed.

“The hotel was in an excellent location. The metro station was on the same block, and various restaurants and shopping were within walking distance. There was also a comedy club right across the street. The staff was courteous and helpful and the rooms were clean and comfortable.”

Jul 10, 2008 by Liz from Waxhaw, NC
Overall Rating: 3
Cleanliness:[8] • Staff:[2] • Location:[8]

• Location.
• Not enough beds for number of people.

“Had to call 5 times to get roll away beds delivered to room. Had to fight with hotel for being charged for the roll away beds.”

Jul 9, 2008 by Gina from Reading, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Attractiveness, ambiance, location, layout of room.
• Pricey menu.

“Excellent - would recommend to anyone. We'd love to stay there again!”

Jul 9, 2008 by Matthew. from Toronto, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[4] • Location:[9]

• Wonderful bed, great bathroom, excellent location.
• No wireless Internet in rooms -- completely absurd.

“I would ordinarily rate this hotel very highly. The lobby is gorgeous, the room was very comfortable. I wasn't thrilled by the staff, as pretty much all of them seemed to have language issues (I frequently had trouble understanding them). By far the worst, however, was the lack of wireless Internet in the rooms. I was shocked when they told me this. What kind of hotel in this day and age doesn't have wireless Internet? I mean even the lowest-rate Red Roof Inn has wireless. They all shrugged when I asked (in fact some employees thought there was wireless), but didn't seem to think there was anything wrong with it. Outrageous.”

Jun 30, 2008 by Phillippa from Seattle, WA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful hotel, excellent location less than 1 block from metro.
• My room was small, and the air-conditioner noisy.

“I was given one of the less desirable small rooms on the second floor with a noisy window unit air conditioner. A family with children was in the room next door, and even over the air conditioner I could hear everything. But the bed was comfortable, the internet connection good, the bathroom beautiful (though I don't like the line of bathroom products - too much lemongrass perfume!) and the location can't be beat. Walking distance to both the red, blue and orange lines. I would definitely stay there again.”

Jun 29, 2008 by Lanney from Kingsport, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• The location was great. The hotel was really clean and extremely well maintained.
• The costs of food and drinks in the hotel were excessive.

“Great location with easy access to the Metro. Great atmosphere and history. Lots of good cafes and bars near hotel. The price of food and drinks in the hotel were way too high.”

Jun 28, 2008 by Mark from Cincinnati, OH
Overall Rating: 0
Cleanliness:[9] • Staff:[9] • Location:[8]

• Location.
• Valet staff not being able to put garage charges on room tab. Poor English of valet staff and delay in leaving hotel.

“Enjoyed our stay, location was within walking distance to all downtown sites. Other than minor inconvenience with valet service, the hotel was excellent.”

Jun 28, 2008 by Heather from Flat Rock, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[9]

• Location, historic, atmosphere.
• Concierge.

“This is a beautiful historic hotel in a great location. The rooms a big for a Downtown hotel. The only bad part was the bad service from the concierge. Everything else was wonderful.”

Jun 16, 2008 by Carolyn from Broken Arrow, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It exceeded my expectations!
• There was not one thing I did not like.

“The room was perfect for us. My friend and I wanted to spend the time seeing the sights of D.C and it was a good location for walking. We felt, it was in a safe area and close enough to walk to the White House. Any other place we wanted to see was just a few steps away to the Metro or a taxi and shopping was just across the street, any number of very good restaurants close by, I definitely would recommend this place to anyone without hesitation!”

Jun 15, 2008 by Elizabeth from Glen Allen, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was a great way to celebrate my son's 40th Birthday.
• I didn't want to leave.

“A lovely hotel.”

Jun 15, 2008 by Robert from Broken Arrow, OK
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• The history of this hotel in DC.
• Breakfast should have been included.

“Hotel was very nice in a good location with a lot of history.”

Jun 9, 2008 by Tara from Louisville, KY
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Loved the bed and the cleanliness of the room.
• No pool.

“This was an excellent hotel with the perfect location. The Mall and Monuments were all with in a few blocks. Also easy access to the Metro. The room was missing a tub stopper and within 5 minutes they had someone upstairs to fix it. The bed was extremely comfortable and the room was kept very clean. I high recommend this hotel.”

Jun 5, 2008 by Laurence from Gilford, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Desk, concierge, and housekeeping very professional, very responsive, while maintaining a friendly and accessible demeanor.
• $35/night valet parking. Only valet parking is available.

“A beautiful, full service hotel with a wonderfully responsive and knowledgeable staff. The restaurant is first-rate and while not cheap, it is not priced outrageously for the service and food quality. The lobby and common areas are comfortable and inviting. The rooms while party had four rooms) are well laid out and quite comfortable. There was a significant difference between rooms given to our party and if your stay is lengthy or if you are traveling with excessive baggage you might ask for an appropriate/larger space. The only other downside of the rooms was the lack of an easy chair or settee for relaxing; if you are a TV viewer you should ask for a room with an LCD screen. If my experience is not a typical they will accommodate your needs as best as they can.”

Jun 3, 2008 by Sonia from Hopewell Jct., NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Service was excellent and on their toes.
• Nothing bad to say.

“Facilities were great, linens were clean, and the service super!”

Jun 3, 2008 by Rob S. from Rehoboth, MA
Overall Rating: 3
Cleanliness:[8] • Staff:[6] • Location:[9]

• Nice friendly staff.
• Room was nothing special, bathroom was great, but you don't sleep in the bathroom.

“Location is great, but expect to pay top dollar if you choose valet parking. $35 a day when all the parking facilities around the area were showing $12 for a 24 hour period. Add the valet tipping and you're looking at close to $100 for 2 days. Also, no free internet and you have to pay extra to even open the refrigerator? Give me a break. I get breakfast and free internet at the Holiday Inn Express and my coffee condiments are included in the room. Not so here. Don't think I will be going back there.”

Jun 2, 2008 by Mike from New York, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[10]

• Good breakfast.
• Old feel. Tube television.

“This is a classy and elegant hotel. I prefer a more modern look/experience but you may enjoy it if youre into a more old school atmosphere.”

Jun 2, 2008 by Melissa from Chicago, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[9]

• Beautiful hotel. Excellent location. The best concierge!
• Our bathroom smelled funny. Not sure if it was the water, but it smelled like body odor at times.

“Great location. Beautiful hotel. Very helpful and friendly staff. Highly recommend!”

Jun 1, 2008 by Cynthia from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Great location, friendly staff.
• Room was a little small.

“This was a wonderful hotel and at a great price. The location is ideal: close to Metro, cabs, and short distance to the airport. Staff were extremely friendly and helped answer all of our questions. I would highly recommend it for anyone spending time in Washington D.C.”

Jun 1, 2008 by Stacey from Pikesville, MD
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• I love the location. My husband and kids took the Subway to the zoo!
• Most hotels where we've stayed have a special program for kids. This hotel did not or perhaps we were not made aware of it.

“My husband and I really like the Mayflower. We've stayed here several times, including this past March. The location is great.”

May 30, 2008 by Grace from Atlanta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• I loved the iced cucumber water in the lobby. Much needed after hours of sightseeing in hot sun.
• Staff were not as friendly and solicitous as I'd expected they would be. There was a charge for kids' TV channels.

“The Mayflower is a gorgeous, historic hotel with luxurious rooms and baths. However, some staff were unfriendly and did not seem to be happy to be at their jobs, but this only applied to staff on the weekends. Concierge during the week was very busy, and while helpful, was not very friendly or personable. I didn't seem at all important to him. He was in a hurry to get me out of his face. The person at the breakfast bar in the front lounge, which ran out of food, on the weekend mornings was downright surly and rude. Others barely spoke English. The bell staff were delightful: helpful and friendly and fun. Front desk staff were fine. Wish it was more kid-friendly - with a pool and free access to kid's cable channels like Disney and Discovery, etc. Was a rude shock to have to pay for them. I'll be back though. The room rate was fantastic! And the beds and bathrooms were lovely and luxurious and very clean.”

May 30, 2008 by Michael from New York, NY
Overall Rating: 6
Cleanliness:[9] • Staff:[1] • Location:[10]

• The location was great and facilities were very clean.
• The staff and their knowledge of the local area.

“I've stayed at the Mayflower before, my last visit was very pleasant. However my recent stay was unpleasant. The front desk staff were rude unpleasant to deal with. The level of customer service I would expect from a four star hotel was not up to par, they were condescending and surprisingly not very knowledgeable about the hotel facilities or surrounding area. On several occasions the cleaning staff just walk in my room without knocking or giving me enough time to respond to one knock on the door. My last stay was a year ago and it seems the level of service has gone downhill.”

May 30, 2008 by Dan from Newton, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Small room.

“Great hotel in the heart of DC. Rooms were small, but clean and well maintained.”

May 30, 2008 by Kate from Portland, OR
Overall Rating: 6
Cleanliness:[9] • Staff:[2] • Location:[8]

• Location and grandeur.
• Bad staffing service experience.

“Overall, the hotel is within walking distance to the White House. I am so please with the hotel except the staffing service. Only 2 Front Desks, They never picked up the phone for guest services.”

May 23, 2008 by Zoa A. from Chestertown, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Pure luxury, exquisite food, wonderful linens, immaculate.
• There wasn't anything I did not like.

“We took Metro in, the hotel was a block and a half, very convenient. It is the most immaculate hotel we have ever stayed in. We had a corner room, great view. The linens are to die for, robes, thick soft towels, marble bath. Two bar areas, one in lobby and then a wonderful bar off of that area that with leather seating. Our dinner was delicious, very upscale. Waiters that were very attentive. You must try the French toast, world renowned and it lived up to its reputation. All staff could not be more helpful or friendly. This one is a keeper! Highly recommend. A wonderful weekend escape.”

May 20, 2008 by Bob from Centereach, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Courtesy and politeness of staff - very professional.
• Restaurant and room service were a little pricey.

“Excellent hotel, highly recommended, one of the best I've ever stayed in. Staff was excellent, lobby greeters, friendly valets. One grump at the concierge desk but hey, you can't have it all. Overall nice experience.”

May 17, 2008 by Margaret from Jacksonville, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location and luxury.

“We had a very pleasant stay at the Mayflower. I was a little surprised that they allowed the bugs to accumulate in the bathroom light fixtures, but it was not a real issue. I don't usually go barefoot or sit in a bathtub at a hotel, but the rooms were so immaculate, I did both. It was inconvenient to have to move to another hotel midweek, but the Mayflower was completely booked. The concierge gave us incorrect info about taxi prices to Alexandria. We should have taken Metro.”