User Reviews for Sheraton Suites Old Town Alexandria

Research User Reviews for Sheraton Suites Old Town Alexandria (21-40 of 236)

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Jul 17, 2008 by Antoinette from Wilmington, DE
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• The swimming pool was clean and tended to by a helpful lifeguard.
• The bathtub had a non slip pad that had been stuck to the floor of the bath tub for too long.

“The hotel had comfortable furnishings, the bed was very comfortable, a small living room area that could be closed off from the bedroom by double doors, for a second guest a pull out couch, a convenient coffee maker and refrigerator.”

Jul 16, 2008 by Maynard from Raleigh, NC
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Very comfortable beds and nice sized suites. Cleanliness was superb.
• They were doing construction, so loud drilling but I know that is not permanent.

“Staff was very helpful and checked me in quickly. Accommodations were very comfortable. There was loud drilling noises throughout the day, but I was able to sleep comfortably. This is only temporary, as they are renovating, so other than that I'd recommend this hotel! It was in a great location close to many restaurants and the DC area. Parking in the hotel deck was $18/day but there was street parking close by for free.”

Jul 9, 2008 by Jonathan from Kailua-Kona, HI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Everything.
• No complaints at all.

“Started out with very friendly staff, and continued on to a large very comfortable room. What's not to like. Be aware though, it's $18 per night for parking actually on par with the area.”

Jul 8, 2008 by Glenn from Fords, NJ
Overall Rating: 2
Cleanliness:[3] • Staff:[2] • Location:[3]

• Nothing.
• They charged for everything other than stay.

“I was expecting a sheraton in true sense, but it was far from being a satisfactory stay.”

Jul 8, 2008 by Joyce from Morrisville, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• This was a suite hotel & equipped with microwave, mini- drefrigerator & 2 plasma TV's. Very nice.
• Location to downtown area by foot was not convenient but they had a shuttle.

“Hotel was very clean, rooms were large and comfortable. Staff was friendly and accommodating. Shuttle service to Metro & downtown made getting around easy. Restaurants & grocery store were within walking distance. Everything was very nice.”

Jul 8, 2008 by Traci from Carthage, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[5] • Location:[8]

• The convenience of the location to the public transportation.
• The pool was only 3 feet deep.

“All in all it was a good hotel. We did find alternate parking because their parking garage was really expensive. We never ate at the hotel because of the prices. Their communication skills are something that need to be worked on. They are not the most friendliest people in the world, but the hotel itself was nice. The room was what I expected. It was clean and neat.”

Jul 2, 2008 by Scott from Spotsylvania, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Hotel had transportation shuttle.
• Shuttle was not always on time.

“This hotel met our needs in every way and I would stay here again.”

Jun 28, 2008 by Ray from Henderson, NV
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great Old Town Alexandia location with shuttle service to the Metro.
• Lobby was being remodeled (paint and wallpaper).

“The room was great (1-bedroom suite with kitchenette) with two large screen TVs (bedroom and living room). Location was convenient to Old Town Alexandria (dining, shopping, and sight-seeing) with a grocery store just down the street for added convenience. Wonderful for a weekend getaway, but unfortunately I was there by myself for a 1-day business meeting.”

Jun 15, 2008 by Karolyn from Astoria, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• It had a living room and a separate bedroom.
• Had to have the sheets changed right away because they looked dirty?

“Overall the hotel was nice. it was in a good location and the room size was great for our toddler to play. The dirty sheets were our only issue but the staff changed them right away.”

Jun 10, 2008 by Jacqueline from Kerrville, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Professional and friendly staff. Abraham even lent us his umbrella for a day.
• Pool hours are limited. 4 p.m. to 10 p.m.

“Although several blocks from the Metro and downtown (King Street) Alexandria, Sheraton Suites is easily accesible to D.C. via the complimentary shuttle, and the walk toward downtown Alexandria reveals historical treasures such as Lee's boyhood home, the Christ Church, and 18th century cobblestone streets. Nice property with a friendly and helpful staff.”

Jun 2, 2008 by Wayne from Asheboro, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Staff did good job, hotel was well kept, beautiful area of the city.
• Traffic was awful at 5 PM.

“Great location, two spacious rooms plus nice bathroom, close to great food, staff very helpful.”

May 30, 2008 by Linda from Troy, NY
Overall Rating: 7
Cleanliness:[10] • Staff:[9] • Location:[10]

• Rooms are neat, beds are very comfortable.
• Outside noise.

“Located nicely, away from major streets, clean and comfortable; however, the first night there was some sort of party going on three floors below in the courtyard. After getting up at 3:15 a.m., we were tired and wanted to get to sleep a little after 9:00 p.m. After calling desk, staff said party would stop at 10:00, stopped at 10:06, but I had to sit up waiting because it was so loud. Next night there were teenagers running up and down the hallway making all sorts of racket. I had to go to sleep with a pillow over my head and ears to try to block out the noise. Our third night was finally quiet. Check with hotel about what is going on and who else is on your floor before excepting your room.”

May 26, 2008 by Angelo A. from Carbondale, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[6]

• The fact that it was a suite at a reasonable price was a plus.
• Hotel shuttles. They have 3 vehicles, but only operate once every hour, then half hour for certain period.

“Overall, my stay at this hotel was good. The room was sufficient for comfort needs.”

May 23, 2008 by Carol from Kennesaw, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Rooms were very clean and no smoking allowed in rooms, which makes for pleasant rooms. Refrig & micro great to have.
• Non-whirlpool tubs would help for romantic situation.

“Met and exceeded our expectation. Complimentary transportation to airport and Metro made for easy access to DC and shopping. Pleasant staff, they will print your boarding pass for free.”

May 22, 2008 by Larisa from Swarthmore, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Nice location, great to walk around but far from the downtown.
• No free internet connection even in the public areas.

“I actually liked the hotel and the surroundings. Everyone was nice, the shuttle operated on schedule, so there was no problem with using it to access the Metro (important for us). Beautiful views from the windows. Somewhat disappointed with the restaurant, but they are renovating, maybe that's the problem. Otherwise - very nice place.”

May 22, 2008 by Dave from Benicia, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• The suite was spacious. The bed was king size.
• Neighborhood was a little "iffy".

“Suite was excellent. Shuttle svc to Metro and DCA was very convenient. Short walk to old town Alexandria. Overall, a very nice place. I would definitely stay there again, and I would recommend it for others. Great value!”

May 19, 2008 by John from Alexandria, VA
Overall Rating: 3
Cleanliness:[5] • Staff:[1] • Location:[3]

• The suite was decent. Space to live.
• They nickel and dime you for everything, extra towels, internet usage is $1 a minute, desk staff are not native English speakers, in the ghetto.

“This facility really doesn't cut it. Every staff member is a non-native English speaker. The facility borders right up against the ghetto in this city. You have to walk to the metro, no shuttle, through the ghetto to get into DC to see any of the sights. Everything about this facility is overpriced! Want internet? It's a dollar a minute. Want to use the pool. Its 3 feet deep and the hot tub leaves a salt slick on you as if Lot's wife just finished up in there. This place has some basic hygiene and staffing issues. They think that because they're in 'old town Alexandria', which they're not really, that they can slack on the basics of customer service. Someone needs to remind them that they're in the hospitality business and not vying to be the soup Nazi of hotels.”

May 14, 2008 by Greg from Glendale, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[5]

• Large, comfortable rooms.
• Distance from the metro.

“Comfortable business hotel. Rooms are spacious and nicely appointed. Hotel is a considerable distance from the metro.”

May 5, 2008 by Sandy from Buchanan, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room felt like home away from home, the location was great, the complimentary shuttle saved us a bundle.
• Really searching for something. OK, the pool didn't open until 4:00 p.m. I thought this odd but it was no hardship.

“Great location, Great rooms, Great people. I would definitely stay there again.”

May 4, 2008 by Phillip from San Bernardino, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location and free shuttle to public transit.
• The fact the restaurant was under renovation.

“Amidst all the hotels in the D.C. Metro area, this one seemed the most attractive for me if I were to return on my own for sightseeing. The complimentary shuttle to the airport which links with D.C.'s great transit system meant no hassles about parking and still being able to see all the sites.”

Apr 30, 2008 by Martin from Forest Hills, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The location and the rooms.
• The parking-TV Choices.

“I've been to it a number of times already and have always been very happy with the rooms and the service.”

Apr 30, 2008 by Babette from Midlothian, VA
Overall Rating: 7
Cleanliness:[6] • Staff:[5] • Location:[7]

• The room was nice.
• For the price it should have included a breakfast of some sort. You had to pay another 40 extra for that.

“I thought the rooms could have been a bit bigger and it could have included some sort of breakfast. The in room menu prices were quite high in my opinion. Overall our stay was good great location I didn't use y car the whole time I was there except to go into DC.”

Apr 28, 2008 by Scott from Toronto, SD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Free shuttle from the airport and around Old Town Alexandria!
• Internet access is $10/day.

“This hotel is an all-suites hotel with nice rooms and a great shuttle service. The staff are friendly and helpful, everything is clean, and access from DCA is convenient.”

Apr 28, 2008 by Lori from Alamogordo, NM
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Beds were awesome.
• Restaurant was under construction.

“It was great...enjoyed it!”

Apr 27, 2008 by Steve from Garland, TX
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[7]

• Location near Old Town Alexandria.
• Room was small, carpets were stained.

“Suite had an "island" in the middle, which reduced the usable floor space and made the three rooms--living room, bedroom, bath area--seem small and difficult to use. Internet was expensive ($13/day) and slow.”

Apr 27, 2008 by Kathy from Middleboro, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Hotel staff very solicitous in helping me get a prescription at pharmacy and allowing our stay past checkout to allow me to rest prior to air take-off.
• Unfortunately the pull-out couch mattress probably caused my back pain. Better mattress would be great.

“The hotel staff was very solicitous, especially given my aching back. They shuttled us all over. They referred us to a great restaurant. The Chart House. We were treated like VIPs based on their reservation with a free dessert, roses and solicitous visits by chef and maitre'd. We'd definitely go back.”

Apr 26, 2008 by Eileen from Marlborough, MA
Overall Rating: 8
Cleanliness:[7] • Staff:[6] • Location:[7]

• I liked the suite for my children.
• I was given a suite with one single king size bed and they could not give me two queens.

“The location was great if you want to spend time out of DC. The hotel shuttle to the metro was helpful and staff directed me on how to use the metro to get into the city. However, the hallway was loud at night and we had a buzzing sound coming from the vent which kept the kids awake. It was nice that they didn't allow children into the hot tub, gave parents a little respite too.”

Apr 25, 2008 by Boston from Lexington, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Clean. Beds very comfortable. Sheets lovely.
• Pool too dim.

“The hotel was clean, updated and convenient. Plenty of parking on the street meant I didn't have to pay $18 per day also. Easy access to old town Alexandria and dc. Great trip. Highly recommended.”

Apr 17, 2008 by Anneke from Oib, NC
Overall Rating: 7
Cleanliness:[8] • Staff:[4] • Location:[8]

• It was clean.
• Service was awful.

“Typically at the Sheraton you get excellent above and beyond concierge service, that was not the case here. The staff was not helpful at all. Everything cost extra such as parking, etc. The room was clean and bed was comfy! There was a lifeguard at the pool but it was only 3 feet deep all across and there were no towels several times. I expected more from a Sheraton hotel.”

Apr 17, 2008 by Lynn from Seneca Falls, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• It was clean, friendly, good location, helpful, nice pool.
• No continental breakfast or discount coupons for breakfast, Limited TV Channels.

“The hotel was what I expected of a 3-star hotel. Pool was clean and had a friendly lifeguard. Our room was on the small side but very comfortable. There was a grocery store 2 blocks down to buy food or other necessaries.”

Apr 17, 2008 by Shane from Birmingham, AL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Room was spacious, staff was nice, access to airport and rapid transit was easy.
• Outrageous prices for internet access.

“This is a great place to stay in DC!! Shuttle to Metro and Old Town is prompt, the staff is nice, and the entire place was clean as a whistle. I'd highly recommend it for anyone whether the trip is for business or pleasure.”

Apr 11, 2008 by Melissa from Atlanta, GA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[7]

• The staff was fantastic. Very accommodating, helpful and friendly.
• The rooms were a bit small and the location was on the outside edge of Old Town.

“The rooms were considerably smaller than other suite type hotels, but were set up to make the maximum use of space. The staff was fantastic, even with a large convention staying at the hotel (which we were not a part of) they took care of our family with ease. I never had to ask as they offered extra services (shuttle pick-ups and drop-offs outside of scheduled times and places, metro advice, directions, etc.). They made the difference between an okay stay and a great one.”

Apr 8, 2008 by Carl from Feeding Hills, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Very clean and staff was helpful.
• Parking to expensive.

“We arrived at 4:00 pm check in was a breeze, room was clean, service at hotel was great. Overall we stayed two nights and had a very good experience, would recommend.”

Apr 6, 2008 by Tom from Irvine, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Nice, spacious rooms with comfortable beds.
• Poor bar food.

“Good location, great rooms, nice value.”

Apr 6, 2008 by Bob from North Merrick, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[6]

• The newspaper at your door was a nice touch.
• Cost of internet computer hookup.

“This looks like a good place to stay if youre on a business trip.”

Apr 1, 2008 by Taneshia from Woodbridge, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• People were friendly and I loved the room.
• I wish that they didn't let animals into the building. This lady's dog was running up and down the floor and I thought it shouldn't be allowed.

“Great hotel with spectacular views. Very business/romantically setting. Great people work there that actually care about their jobs and your comfort while staying there.”

Mar 31, 2008 by Philippe from Loveland, OH
Overall Rating: 5
Cleanliness:[9] • Staff:[6] • Location:[9]

• Great convenient location to Downtown DC with shuttle service to nearest subway stop.
• Extra $18 daily for parking, no complimentary coffee or breakfast in the morning.

“Extra charge for internet access. Pool does not open before 4:00 p.m. We were coming from the Comfort Inn Williamsburg were all those extra amenities were provided at no extra cost, a bit disappointing.”

Mar 30, 2008 by Chun-Ling from Forest Hills, NY
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[5]

• They have discovery channel and they separate living room and bedroom.
• Expensive, far away from subway station and downtown.

“They forgot to release the alarm in my room.”

Mar 17, 2008 by Teresa from Long Beach, CA
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[3]

• Van service to Metro at the airport.
• Distance from Old Town Alexandria.

“Was traveling with my sister. There is not much privacy in the rooms, and we both said it is a stretch to call them suites. But the staff tried hard.”

Mar 14, 2008 by Fu-Chang from Amherst, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I like this hotel. Comfortable. Large. Relax able.
• If it has free internet will be perfect.

“I like this hotel. It met my expectation of this three star hotel.”

Mar 14, 2008 by Jack from Scranton, PA
Overall Rating: 4
Cleanliness:[1] • Staff:[9] • Location:[8]

• Front desk staff was pleasant.
• Dirty hotel room. Most 3 and 4 star selections have resulted in filthy rooms. 2star categories have been much better, and CLEAN!

“This is unfortunate for Sheraton. With a reputable name, the standards should have been more attentive to details. The room was unbelievably filthy with stains on all furniture. Much better for business travelers as well as families on a budget.”

Mar 10, 2008 by Richard from Palm Bay, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and amenities.
• Would have liked if free parking.

“Very good location for our needs. Rooms and nice and the breakfast is excellent.”

Mar 5, 2008 by Erica from Lodi, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The comfort, cleanliness and quality of the hotel was wonderful.
• Leaving the hotel was difficult, it was so relaxing.

“Exceptional service, spacious and clean. Comfortable and accomodable for any one in need of a hotel, short or long term.”

Mar 4, 2008 by Linda from Chesterfield, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[7]

• I didn't care for the parking. I guess it was the only way to accommodate in a small place.

“From the time you walk in, you felt the professional attitude. The staff offered any help you might need. Everything we needed was right there in the room. For the sleeper sofa, they provided extra pillows. There was sophistication and beautiful art around every corner. Thank you for making our visit as nice as it was a family member funeral that brought us there. We were able to rest comfortably.”

Mar 3, 2008 by Bruce from Youngsville, NC
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[8]

• The suites rooms were very nice.
• The Business Center had computers, but you had to pay for time on the internet.

“Again the Business Center was sub-par and in an open area in the lobby. You had to use a credit card and charged to get time on the internet. I was surprised there was an $18 charge to park overnight.”

Feb 18, 2008 by Allen from Los Angeles, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• It had a bar.
• Could use a renovation.

“Overall, the hotel was fine, but didn't seem like a 3 star hotel. The lobby and elevators are dated. Had to pay $18/day for parking, which was a surprise. Was only there 1 night so didn't make much use of the facilities.”

Feb 10, 2008 by Jerry from Chula Vista, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• Clean comfortable rooms.
• Cramped underground parking @ $18 daily.

“Nice comfortable clean room. Front desk staff friendly and helpful. Parking garage is cramped and expensive @ $18.00 daily. Street parking is not a viable option. Great location if you want to visit DC, historical sites in VA. King street shopping and restaurant experience within a short drive!”

Feb 10, 2008 by Jim from Edmond, OK
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Good location by the Potomac River.
• Price for parking is high.

“Nice size rooms with small fridge and microwave and the location in Old Town and by the Potomac make this a convenient hotel that would be a great weekend getaway.”

Feb 9, 2008 by Sherman from Lexington, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great price, great location
• Nothing.

“Everything was great.”

Feb 9, 2008 by Tony from Atlanta, GA
Overall Rating: 1
Cleanliness:[5] • Staff:[4] • Location:[7]

• Nice work desk.
• Upper level management needs a course in hotel management.

“The room had no phone book, no book describing guest services, TV did not work, one telephone did not work, charge for locals calls despite no indication anywhere in room there were charges, no local newspaper available on premises, nothing in room informing guest about Wi-Fi, calls to front desk went unanswered, had to go to front desk in person to ask a question, $15 a day for inadequate parking. Will never stay here again by choice.”