User Reviews for Hilton Washington

Research User Reviews for Hilton Washington (1-20 of 308)

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Nov 20, 2009 by Robert from Melbourne,FL
Overall Rating: 5

• The massive rennovation.

“This hotel is under massive renovation. It is very noisy during the day. You walk through a construction zone to get to the lobby. They should shut down the hotel while this very large renovation is underway.”

Nov 19, 2009 by Sue from Indianapolis,IN
Overall Rating: 5

• Newly remodeled room and bathroom were very nice.
• It was in the midst of a major renovation.

“Once the renovation is completed it will be a nice hotel for business travel.”

Oct 16, 2009 by Cheryl from Framingham,MA
Overall Rating: 9

• Accomodating staff, clean for the persnickety like myself, location extraordinaire
• No free wifi in lobby as told at desk, but they did accomodate.

“Great, walking distance to many great restaurants within a wide price range, park/green area nearby. neat shopping nearby and access to Metro within blocks. also walkable to other areas like the fabulous U Street and Bohemian Caverns and Hominy Restaurant!!”

Oct 8, 2009 by Allen from Tallahassee,FL
Overall Rating: 9

• Plenty of rooms and nice TV.

“Very nice and lots of history.”

Oct 8, 2009 by Lori from East Northport,NY
Overall Rating: 9

• The staff was extremey helpful.
• Noise from renovations.

“The hotel is undergoing renovations - pool, fitness center were closed and the noise during the day was significant. However, the staff went out of their way to make up for the inconvenience. We had a lovely large renovated room.”

Sep 29, 2009 by Kelly from Atlanta,GA
Overall Rating: 7

• The staff was friendly, the room was decent.
• There was construction going on that started an hour earlier than they said it would.

“This hotel was fine for the price. It's about 5 blocks up the hill from the Metro station, so lugging suitcases for that long was a pain, although it was fine without them. The hotel is currently under construction, and it started almost an hour earlier
than they said it would. The bed was relatively comfortable, but the TVs could stand to be upgraded. The hotel is near many great restaurants and cafes. Overall, we would definitely stay there again!”

Aug 9, 2009 by Jay from Sewickley,PA
Overall Rating: 3

• Non-smoking room was blocked for me.
• Rooms were horrible and outdated.

“The hotel is in the midst of a
public restoration. However, the rooms are outdated and seem like they are from the 70's. Certainly not a 3.5 star hotel.”

Jul 26, 2009 by Don from Willow Street,PA
Overall Rating: 9

• Well appointed and friendly
• Very high cost parking. The parking garage entrance was hard to find

“Very nice, comfortable, and clean with everything you need for a relaxing stay right on the premises. The parking was way over priced at $28.00 per day.”

Jul 11, 2009 by Lynn from Lewisberry,PA
Overall Rating: 5

• The hotel was very clean and decorated well. we were in the re-done section

“The hotel was nice and clean. After the renovations are complete it should be nicer. I was frustrated because the pool wasn't open and we had a twelve year old with us. Also, the business center wasn't open. Additionally, there were no ice machines on the floor. One night I called to request ice and it never arrived. My frustation was that I wasn't aware of these limitations until after I booked with priceline.”

Jun 30, 2009 by Emily from Harrisonburg,VA
Overall Rating: 7

• I liked the close location to the metro station, comfortable beds and easy check out.

“The hotel overall met my expectations. It would have been nice to know when making reservations that parking would cost $28 for the night.”

Jun 5, 2009 by Bruce from Carbondale,IL
Overall Rating: 10

• Friendly, helpful staff, great, clean rooms, fantastic location in Dupont Circle.
• Rooms may be a bit small for a family but fine for me.

“This hotel is very nice, with a helpful,
friendly staff, located in a great, bustling and diverse area known as Dupont Circle. It is a mix of students, professional, and tourists. The Metro is close (4-5 blocks) and there are many restaraunts, other eclectic shops, bars, and clubs. Good for single people looking to party or for families. I would highly recommend this hotel.”

May 21, 2009 by Raymond from Milwaukee,WY
Overall Rating: 8

• It was clean and quiet.

“This hotel was a great place to stay, especially since it was so close to downtown Washington, D.C.”

May 20, 2009 by Gayle from San Jose,CA
Overall Rating: 8

“Hotel was comfortable, rooms were somewhat small but adequate and beds were comfortable.”

May 11, 2009 by Cormac from Washington,DC
Overall Rating: 5

• Nice room, GREAT shower!
• Careless staff, poor attention to detail.

“The Hilton is a mid-century modern hotel currently undergoing extensive updating. The (non-renovated) rooms are very nice and well-maintained, but the hotel layout means long walks from the elevator. The staff is curiously disengaged and careless.”

May 5, 2009 by Peter from Miami,FL
Overall Rating: 3

• The location was nice.
• Bathroom had rusty, components, old caulking, mildewy.

“The hotel is undergoing renovations. I was put in the fourth floor where most of the renovations are occurring. When I checked into the first room, it was at the end of the hallway far removed from any other travelers. The room had an old odor of smoke. I asked to be changed and they immediately put me in another room. However, this room's bathroom was deplorable for even a 2.5 moderate star rating. There was mildew, old shower curtains, rusty screws on the vanity etc. The floor tile needed to be seriously updated. Well, I'm sure you get the picture. I thought that this was just the way it was for the hotel, but on the last night I went to the 6th floor to get a Coke from the vending machine. As I walked I noticed someone checking into a room and I got glimpse of their bathroom. It was an updated room, very nice tiles (i.e. very appealing).”

Apr 29, 2009 by Andrew from Nashville,TN
Overall Rating: 9

• Location.
• Massive construction project underway.

“Currently undergoing construction so some amenities such as pool are unavailable. Separate charge for web access, about $13.00/day. Good food but a little steep for what you get. Returned to room while housekeeping was there - she made me use my card in the door before I could come in - excellent! Accommodated non-smoking request without hesitation.”

Apr 20, 2009 by Lauren from Berkeley,CA
Overall Rating: 8

• Convenient location in nice neighborhood.
• High price for internet connection.

“Currently under renovation - so a lot of construction activity. Convenient location within walking distance of Dupont Circle Metro. Cost of intenet service outrageous.”

Apr 16, 2009 by Chet from Norwell,MA
Overall Rating: 4

• Nice public areas.
• This is an old property. Bathroom and room is tiny. They overcharge for parking and internet. No Wi-Fi. Ancient TV. Loud AC. Not an upscale property.

“This hotel has a terrific location. They are upgrading the common areas. They have tiny rooms that couldn't have been updated since the 80's. Parking is a pain to get to and they charge $23.00 per night. They have no valet parking. They have no Wi-Fi and charge $13.95 for wired internet access. Why do upscale hotels charge for this when their budget hotels offer it for free.”

Mar 17, 2009 by Regina from Albuquerque,NM
Overall Rating: 9

• Location and
  great beds.
• Ongoing construction, no free internet and no fan in bathroom.

“Comfy beds, beautiful lobby, bathrooms - need a little update but they were clean and the towels were plentiful. The construction project was ongoing - and somewhat inconvenient - no pool and some spooky hallway lighting. We were disappointed with having to pay for wireless internet - but all in all - rooms were cozy and clean.”

Mar 17, 2009 by Lina from Carlisle,PA
Overall Rating: 8

• Location.
• Construction & parking.

“When renovation is complete the price is sure to go up. Excellent location for DC tourists.”

Mar 15, 2009 by Ych from Columbia,MD
Overall Rating: 4

• Location-walking distance to metro restaurants etc.
• The room was very dirty with old food under the bed etc.

“The Hilton is undergoing renovations however the dirt in the room was not related to the renovations. We were appalled at the lack of cleanliness in the room - the dust-old food and candy on the floor. Not for people with allergies like myself.”

Feb 2, 2009 by nancy from White River Junction,VT
Overall Rating: 7

• The hotel staff went out of their way to help guests.
• Room was too hot and I could not control the thermostat.

“It was snowing/sleeting in Washington DC during my stay, which meant it was incredibly difficult to get a cab. On a good day, I would have walked to the metro, but on a bad day, it makes a long walk to the metro even longer. The doormen at the Hilton were persistent in trying to get taxis off the street and into the hotel driveway. My waits were 15 minutes. I heard that the waits at other hotels were 30 minutes. The hotel is also under renovation, which affected my colleague more than me, as my room was not located near the work area. Hopefully, the renovation will correct the problem with the room being too hot and an unresponsive thermostat.”

Nov 12, 2008 by Norm from Penn Valley,PA
Overall Rating: 5

• Price.
• Very outdated and poor parking garage.

“Welcome to 1960. Hotel is very dated. Moldy bathroom tiles. Small rooms. Not very upscale.”

Oct 27, 2008 by Denise
Overall Rating: 7

• Staff was
  very helpful.

“Great stay, staff was very helpful and hotel was clean. I would stay at this hotel again.”

Oct 26, 2008 by solomon
Overall Rating: 10

• Beautiful.
• No suite upgrade.

“Clean, pretty and professional looking.”

Oct 15, 2008 by Jen
Overall Rating: 2

• Price.
• Old, dirty, construction.

“The first room we got put in was filthy and then the toilet did work. So, they moved us to another room, which was much smaller than the first room we got. The walls were paper thing, it was just very old and dirty. Then at 830 in the morning they started doing construction. We were up at that point but
I couldn't even think straight to get ready. I couldn't wait to get out of there. Thank god we only stayed one night!”

Aug 4, 2008 by Ken from Rock Hill, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• It was a very nice and well decorated hotel.
• The rooms were a little cramped in places. The toilet was really low.

“Overall, a good place to stay and a good experience.”

Jul 31, 2008 by Dustin from Chicago, IL
Overall Rating: 7
Cleanliness:[9] • Staff:[4] • Location:[8]

• Location.
• Old room, showing lots of wear and tear.

“Pretty much the standard Hilton experience. Old rooms, no character, average staff.”

Jul 30, 2008 by Eduardo from Blacksburg, VA
Overall Rating: 5
Cleanliness:[6] • Staff:[7] • Location:[8]

• Location.
• Price of internet and parking.

“The hotel location is good.”

Jul 30, 2008 by Sau-Chin from Richmond, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Comfortable bed.
• Wi-Fi needs alternative pay.

“It is convenient for stay for one or two night. If you need to stay for more than three days, there are more choices around the zone.”

Jul 21, 2008 by Pam from Chicago, IL
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[8]

• Good location, good pool.
• Thin walls, could hear the TV in next room.

“Good, safe location a short walk to the metro. Big hotel with nice swimming pool.”

Jul 10, 2008 by Kaitlin from Chicago, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Free breakfast.
• One rude hotel personnel.

“In a great location just 4 short blocks from the metro station.”

Jul 2, 2008 by John from Leesburg, VA
Overall Rating: 9
Cleanliness:[6] • Staff:[8] • Location:[10]

• Location and room.
• Cost of parking and cost of gym.

“Older hotel, but generally well-kept. Room was clean and comfortable. Hallways did have a mild smoke-filled smell. Location is great. Short walk to restaurants. Fees for Parking $23 a day. Fee for gym too, which is pretty lame.”

Jun 6, 2008 by Cathy from New York, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[9]

• Location.
• Several items needed service and service took a very long time.

“The Washington Hilton is one of the classic older hotels in the capital. It's got a great location. The service does not match its reputation. The air conditioner was not working and the first time I called at 10:30 pm I was told they could not estimate how long it would be until someone could check on the problem, so I cancelled the request and slept in a hot room. The next day they couldn't tell me, but it took more than 30 minutes. Similar problem with the alarm clock. I couldn't change the time myself, it required another staff member to come.”

May 30, 2008 by Joel from South Euclid, OH
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Location to Dupont Circle.
• Hotel was a bit dated.

“Nice hotel, although a bit dated. I first thought my room was dirty but realized that the curtains and carpet was old. Overall, comfortable visit. Great staff!”

May 29, 2008 by Alex from Mauldin, SC
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Great location near Dupont Circle with easy access to a lot of good local restaurants.
• A great hotel for older and business travelers, but not the friendliest for couples with younger children.

“Enjoyable stay, recommended for couples without younger children or older travelers. Great location for business travelers as well. The lobby and public areas were great and again geared for a more sophisticated traveler. Room was adequate, would have expected it to be a bit cleaner and an air conditioner that worked better, but for the price and location, very doable and acceptable.”

May 28, 2008 by Scott from Anchorage, AK
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[6]

• The staff was helpful & for the most part friendly.
• Parking was expensive.

“Location is ok with many restaurants etc. within walking distance and a Metro station a few blocks away. Cab fare to DCA is about 22.00 and if I stay there again I won't rent a car as off-street parking is high. Our room was nice although small. The hotel restaurant and room service are expensive but there are a lot of eating options close by. Nice pool & tennis courts and very clean, great staff.”

May 28, 2008 by Dan from Trafalgar, IN
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[9]

• The actual setting was in a very wonderful location. Close to all activities and Metro services.
• It was very hard for them to setup our room correctly i.e.: # of glasses, amount of coffee and so on.

“The hotel was a great value for anyone coming to Washington on business or pleasure.”

May 28, 2008 by Brian from West Hartford, CT
Overall Rating: 4
Cleanliness:[6] • Staff:[5] • Location:[8]

• The pool area was nice, friendly doorman.
• The bathroom was run down and dirty. Not what I would expect from a Hilton. Walls were thin and noisy.

“I was very disappointed with my stay at this Hilton location. The bathroom was dirty and tiles were cracked. Floor was old and had caked on dirt. Windows were dirty and curtains were shabby. Room was a little dusty also. I have never had a problem with my stays, but this was a disappointing experience.”

May 28, 2008 by Seana from Fort Worth, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Good location, attractive property and comfortable bed.
• Would have liked a king-sized bed.

“I would highly recommend this hotel. The view and amenities were great, and located just a couple of blocks from the Metro in a great neighborhood.”

May 26, 2008 by Luis from Miami, FL
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• The view of the room I received was outstanding! The Kobe Burger was delicious and the room was very nice.

“The hotel was clean, most of the staff was friendly, and the bed was very comfortable. The location was excellent, just 5 minutes from the nearest Metro train station it had plenty of rooms.”

May 13, 2008 by Eric from Houston, TX
Overall Rating: 1
Cleanliness:[6] • Staff:[1] • Location:[8]

• Nothing.
• Just about everything.

“Upon arriving, the hotel desk clerk was rude, and proceeded to click around her computer for several minutes, possibly my room assignment. There was no valet parking attendant. There was no bell-staff to help with bags, yet there was also not a long wait to check in. I was given the sitting room half of a suite which had no bed, no pillows, no iron or other amenities, and was very uncomfortable. The pop machines, on all of the first four floors, were broken without signs. The parking garage is like a maze and this hotel really needs to add valet (or have them available instead of on break all the time). When I finally (after about an hour and three calls to the desk), got a roll away bed. There were no pillows, and I had to request those again as well, which took another 30 minutes. The service is terrible and this hotel is rude.”

May 12, 2008 by Maribel from Boonton, NJ
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• The location was convenient. Plenty of places to eat at night.
• The hotel does not look like a 4 star. Old and slightly dirty.

“The hotel is perfect for a weekend stay. There are plenty of places around to eat at night and there is a metro station close by.”

May 11, 2008 by Norman from High Point, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Price and quality.
• The bath in the room was small.

“Parking is inconvenient and difficult to maneuver to. There should be some better way to get to the parking deck and let people know you should park first and then bring the luggage to the lobby after you leave your car in the garage.”

May 11, 2008 by Young from Princeton Junction, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[6]

• The bed was really comfortable.
• The location was a bit off from the city center.

“The hotel was clean and the room was comfortable. Even though it was a bit crowded and the hallway was narrow, it was a good value over all. We enjoyed staying there.”

May 8, 2008 by Erin from Guys Mills, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Very convenient location, yet not in the chaos of D.C.
• Hotel does not have complimentary internet in rooms. Common even 2 star motels have that!

“I like the "off the beaten path" location of the hotel. There are so many little unexplored gems just around the corner.”

May 7, 2008 by Itay from New York, NY
Overall Rating: 2
Cleanliness:[3] • Staff:[3] • Location:[8]

• Location is good.
• Bad service, not very clean, needs urgent renovations.

“A once grand hotel gone to motel. Rooms are small and not very clean, the front desk service was tired and unfriendly. Despite early phone call to ensure a king size bed for us we got double size which made sleeping uncomfortable for a couple. There are no frills at all, everything in charged to the last penny. Parking is as expensive as in midtown Manhattan. All in all, bad hotel in a good location. And don't look under the beds!”

May 5, 2008 by Steve from Portland, OR
Overall Rating: 3
Cleanliness:[8] • Staff:[4] • Location:[8]

• Location.
• Dinning fare was sub-par and way over priced.

“The staff here was extremely condescending and lacked poise and professionalism for the price. At one point we became unable to enter our room because our 2 year old chewed on the room key. They left us in the lobby with a sick and tired kid for over an hour while we begged to be let into our room where all of our I.D. was located. We were disgusted and the treatment was terrible, border line abusive. The bar and restaurant staff were a joke. It was like eating at wolfgang pucks for 100 dollar. The whole vibe left us feeling underserved. Get it together Hilton.”

May 3, 2008 by Jody from Akron, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Service and location.
• They neglected to inform us that a huge public event was occuring and we were unable to park at the facility.

“Location couldn't be better! Helpful, friendly staff. We had a small problem with the room and they were quick to address it.”

May 1, 2008 by Arellano from Blacksburg, VA
Overall Rating: 7
Cleanliness:[10] • Staff:[4] • Location:[10]

• Great location.
• They charge extra for everything and can be very noisy.

“The location is great, in general good service and you probably find all what you could need. The problem is that they charge extra for everything, the internet service is very poor, and you can get one room with a lateral door that make it really noisy.”