User Reviews for The Westin Grand Hotel Washington Dc

Research User Reviews for The Westin Grand Hotel Washington Dc (21-40 of 371)

• Add Your Own Review »

Jul 27, 2008 by Sarah from Incline Village, NV
Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[8]

• Price and location.
• Staff's attitude.

“Nice business hotel in Foggy Bottom, in the same neighborhood as the Ritz, Marriott, Hyatt etc. Good restaurants nearby. Room was large and comfortable. Could use a light refresh of paint and carpet but the room was still updated, comfortable and clean. Meets the 4 star standard easily. Pool was overrun by kids, so no chance to do laps. Workout facility had modern equipment and was a good size for a hotel. Room service was ridiculously overpriced (high food prices, plus tons of extra fees like tax (10%) + service fee (18%) + delivery charge ($3.50 if I recall correctly). I got take-out instead.”

Jul 22, 2008 by Kasey from San Francisco, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Accommodated early check-in and a king sized bed.

“Clean, nice rooms with large bathroom, which included a tub and a shower. Hotel accommodated an early check-in, a king sized bed, and the entire hotel is non-smoking, which is a huge plus. Great stay overall!”

Jul 20, 2008 by Anna from St. Johns, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• Room was nice and good view. Comfortable beds and clean bathroom.
• Parking is expensive. Pool is very small. No a lot to do at hotel.

“Room and beds were nice and clean. Fresh fruits refreshing and always available. Parking was very expensive. Bedside the small pool and fitness center, nothing much to do at hotel.”

Jul 19, 2008 by John from St Augustine, FL
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[8]

• The lobby area.
• The pool.

“This isn't a typical Westin. It is far below Westin standard. The AC had a variety of problems and one main thing being the air filer was filthy. The pool was close for most of my visit and wasn't that great anyway. The gym was not clean. Gyms must be kept clean because of bacterial diseases etc. Sweat marks all over mirrors, floors and equipment was dirty. This was a very strange Westin compared to all the others I have stayed in.”

Jul 17, 2008 by Dianne from Canton, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Decor and great staff.
• Mini bar charges you if you lift something up for more than 30 seconds so there is no where to store your own beverages.

“This hotel was in an excellent location. It was beautifully decorated and made you feel calm and relaxed. The rooms were spacious and meticulously maintained. The front desk staff was very helpful. Our only complaint was the lack of a mini refrigerator in our room that we could use for our own beverages. Other than that, we absolutely loved it!”

Jul 17, 2008 by Richard from The Woodlands, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[5] • Location:[10]

• Location and cleanliness.
• Internet was seldom working, TV reception bad.

“Location-wise, this hotel is hard to beat -- near Georgetown's best, a short walk from Metro. It could be a 4-Star place in that it is so clean and has many upscale amenities, but it has a few problems. First, the staff as a rule is unfriendly and even arrogant and does little to be accommodating. Their air is as if they are doing you a favor by serving your needs. Second, the Internet service during our stay was erratic and unreliable -- dreadful for any hotel today. Third, television reception and channel options are weak. It is an extremely nice 3-star hotel as is; to meet 4-star standards, improvements need to be made, particularly in terms of the staff.”

Jul 17, 2008 by Dick from Friedens, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, spacious, modern, great location and close to the metro.
• Sorry can't think of a thing.

“We will stay again. With your financial assistance. Thanks.”

Jul 16, 2008 by Kimber from Celebration, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, clean.
• Parking limited - and overpriced.

“Excellent location in Downtown DC. Near Georgetown. Good place to stay if visiting Georgetown. Clean, accommodating staff.”

Jul 16, 2008 by Rebecca from Franklin Square, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was swanky! The lobby was beautiful and smelled great.
• The pool deck was not big enough for tanning. And too many kids!

“I was really impressed. I thought it was great. Thank you.”

Jul 16, 2008 by Al from Evanston, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, helpful staff, excellent decor.
• Nothing.

“Fabulous!”

Jul 16, 2008 by Ike from Washington, DC
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[6]

• The room has a flat screen TV in it.

“The room is very nice. The location is not very convenient if you're walking.”

Jul 14, 2008 by Jim from Zanesville, OH
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[7]

• The bed and bathroom were extra nice.
• The bellhops were very friendly, the front desk personnel were cold. A hotel that caters to business should have a reclining chair in the room.

“The hotel lobby was being remodeled. Work was completed while we were there. With the exception of the front desk staff the personnel were very friendly. The bed and bathroom were very nice. The restaurant was expensive. Eat somewhere else. Parking was very expensive. I would not stay at this hotel. It was not worth the price.”

Jul 11, 2008 by Jarvas from St Maries, ID
Overall Rating: 4
Cleanliness:[3] • Staff:[5] • Location:[8]

• It was a soft king size bed.
• Everything was dirty and no real service.

“Don't go there if your are looking for clean bathrooms or quick friendly service. Housekeeping is very bad.”

Jul 9, 2008 by M from Durham, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great value.
• Room was a bit cramped.

“The hotel is still undergoing renovations but it still was a great value for the money. The room we were in was a little small but it was clean and comfortable.”

Jul 8, 2008 by Dave from New York, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Interiors, bathroom, location.
• The electronic snack system was bonus.

“Very nice, even under improvement it was a very good hotel; I would stay there again.”

Jul 3, 2008 by Walter from Los Alamos, NM
Overall Rating: 2
Cleanliness:[8] • Staff:[1] • Location:[8]

• Great room.
• Charged me $16.88 for jelly beans and peanuts which we did not eat and they did not remove the charge from the bill as they said they would.

“Great physical hotel. However, upset because they charged us $16.88 for peanuts and jelly beans in our room which we did not eat. They said it was removed from our bill, but they did not as we had the $16.88 charge on our credit card three days later. Very poor customer relations at this hotel.”

Jul 2, 2008 by Jessie from Macomb, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• This hotel was very clean, comfortable, and in a great location.
• The hotel was very expensive, there were not enough comp. services, and the staff was not as knowledgeable about the area as we thought they should.

“The hotel was beautiful, comfortable, and in a great location, but very expensive. I would stay in this hotel again if I decide to visit DC again, but definitely not park my car there due to the $20.00 a day parking charge.”

Jul 2, 2008 by Alain from Chester Springs, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Excellent linen.
• No marble bathroom despite the promise on web. Irritating system to monitor minibar purchases.

“Central location. No great views. Safe area. Fairly easy street parking in the weekend.”

Jun 30, 2008 by Ray from Roswell, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Modern, up to date, bathrooms were clean, lighting was appropriate.
• Remote control for TV's has a delay making you concentrate too hard when flipping channels.

“Staff was very friendly. Hotel was clean and modern, bar was clean, but because it was dead, I opted not to sit and watch a game. Went to room instead. WiFi in rooms should be a gold standard for nicer hotels instead of something only the cruddy Super 8's of the world offer. Loved the hotel though. Enough to make it my hotel of choice going forward.”

Jun 16, 2008 by Yvonne from Arlington, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[7]

• Clean, beautiful, plush.
• Nickel and dimming, no TV without paying! $5 bottle water.

“The Westin Grand is a gorgeous hotel, 10min north of Foggy bottom metro. The Westin heavenly bed, plush bathrobe and decor are 4-star. But be ready to spend an extra $20, the only way to get water is $5 at the cafe or God knows what price through the mini-bar. There is no vending machine or drinking fountain that sells it cheaper. You also won't be able to watch anything on the beautiful flat screen TV without paying. Movie prices are above what you would pay in the theatre ($11-13 vs. $10) and access to regular TV/Cable shows are for a fee ($5). A little annoying to be in the lap of luxury and then charged for the equivalent of air, but if you are on business or a romantic get away and can either entertain yourself or afford to splurge, it is a great hotel.”

Jun 15, 2008 by Cameron from Apo Aa, AA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean and excellent service.
• T.V. Channel options. The hotel's cable package did not carry Fox News.

“Overall great experience.”

Jun 9, 2008 by Janet J. from Macon, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable and elegant.
• Would love airport shuttle.

“Fantastic location, service and lodging. I will stay here again and recommend.”

Jun 8, 2008 by Rjsh from Cincinnati, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, clean, pretty views, nice bathroom, quiet, excellent pillows and clean bedding topper in white.
• No complaints.

“I liked the white bedding because I could tell that the topper had not been used by the previous guests. The room was quiet with excellent views out of 4 large full length windows. The menu was overpriced so we ordered domino's delivery. The location was excellent, close to Georgetown without getting into traffic. The staff was friendly, professional but not snooty.”

Jun 7, 2008 by Pamela from Arlington, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I had a balcony overlooking the courtyard which I loved.
• I wish the room had two queen beds versus two double beds.

“This hotel was beautifully decorated with modern furnishings. The bathroom was large, with both a tub and shower. The beds were comfortable and the balcony, with two chairs, was wonderful for enjoying morning coffee or an evening cocktail. Starbucks in the room was an added treat. The location is convenient to the Foggy Bottom, Georgetown, and Dupont Circle (a 15 min. walk).”

Jun 4, 2008 by Isabel from Toronto, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Room nicely renovated large washroom and flat screen TV.
• Minor point - amenities could include mouthwash and shower cap.

“Great location close to Georgetown and Dupont Circle. Friendly reception, door and concierge staff.”

Jun 3, 2008 by Jim from Cypress, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Close to places I wanted to visit and close to the Metro.
• Charged my room for items I didn't use but corrected.

“A very nice and clean hotel with large king rooms.”

Jun 2, 2008 by Cheryl from Tampa, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean room, location good.
• The TV service was a little below par.

“The hotel is in a great location with easy access to Georgetown and DuPont Circle and K Street. The room was clean and comfortable.”

Jun 2, 2008 by G from Great Falls, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I love the modern conveniences and friendly staff.
• Food is a bit expensive.

“It was AWESOME. Modern, updated, food is awesome, expensive but its quickly delivered and does fill the stomach. I would DEFINITELY stay here again.”

Jun 1, 2008 by Julie from Washington, DC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Bathroom facilities and amenities were very nice.
• The design of the lobby is a little non-cohesive, which made is seem less welcoming.

“Quality facilities and furnishings made it a very nice experience.”

May 30, 2008 by Deborah from Poway, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• The hotel was located close to Georgetown which worked very well for us.
• We had to call to have our room made up each day.

“This is a lovely hotel, good restaurant, beautiful room with a wonderful view, location is great.”

May 30, 2008 by Amanda from Richmond Hill, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The staff were very nice and accommodating.
• $20 a day to park with no in and out and wasn't mentioned while check in, economy hotels have free parking.

“The location is great! The room was beautiful! This hotel was very nice, but being a first timer in a luxury hotel the two things that annoyed/disappointed me were. The parking that was $20 a day. I think that if you are staying in a luxury hotel you shouldn't have to pay to park, and the snacks/minifridge that supposedly if you even touch them you get charged, either that has changed or they just forgot to plug our little tray in. Anyway, it would have been nice if we could have used the fridge, but there wasn't any extra space. We really enjoyed our stay at the Westin, but I guess there are some nice things about economy hotels as well.”

May 28, 2008 by Caroline from New York, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room size, location, not too big.
• No complaints.

“I recommend it.”

May 26, 2008 by Alfred from Milford, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Elegant bedding, elegant bathroom.
• No garage operated by hotel.

“Comfortable seating in the room, elegant bedding, luxury bathroom. All amenities were excellent.”

May 25, 2008 by Suzanne from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The room was spacious, bathroom was nice had a tub, shower and robes, beds were comfortable. There was always fresh fruit in the lobby.
• Nothing.

“The Westin Grand in Washington D.C. was a pleasant surprise. The rooms were a nice size, beds were comfortable, and bathrooms had a shower and a tub. The staff was always friendly and very helpful. It was fairly close to the metro and the surrounding area was great. There was always fresh fruit in the lobby.”

May 25, 2008 by Byron from Cambridge, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[6]

• Nothing.

“Classic Westin may be getting a little tired but excellent.”

May 24, 2008 by Liz from Chicago, IL
Overall Rating: 2
Cleanliness:[2] • Staff:[1] • Location:[8]

• Great location.
• Housekeeping was terrible.

“The location of this hotel is fantastic. The Housekeeping department needs to be completely replaced. The room was shabbily cleaned when we arrived. They ignored the "Do not disturb" sign on our door and entered when we weren't there. At that time, they made the bed and moved stuff around but didn't even clean (so we aren't sure why they busted in anyway). Then, I inadvertently left my camera in the room. It had to be in there because my husband and I removed it from my bag after our first day there. Housekeeping claims not to have seen it and the director of housekeeping has yet to call me back. I am never staying here again.”

May 23, 2008 by Joshua from North Little Rock, AR
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Locations.
• Internet fee.

“Great but didn't like that internet was $9.95 a day.”

May 22, 2008 by Joyce from Syosset, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• The rooms were lovely and the bathroom had all of the amenities I could ask for.
• Mistaken charges for food items in the room.

“I was extremely pleased with the hotel. The hotel was top notch, clean and modern. Staff were friendly and helpful.”

May 21, 2008 by Sue from Lebanon, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very comfortable room -great bathroom.
• Nothing - It was the best hotel I have ever stayed at.

“I stayed at another hotel in the DC area on this trip. Wonderful room - large and well furnished. The bathroom was huge with both a bathtub and a shower. Everything was very clean.”

May 20, 2008 by Zq from Unionville, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful rooms.
• Expensive services.

“Excellent service, beautifully furnished rooms, entirely classy atmosphere.”

May 17, 2008 by Kurt from Madison, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• Remodeled, excellent room.
• No coffee cup in room, used water glass to make coffee. no free coffee in lobby.

“Newly renovated, excellent staff, pristine comfortable room - hard to find any issues with possible exception of no complimentary coffee in lobby.”

May 15, 2008 by Anshuman from Bossier City, LA
Overall Rating: 0
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location was excellent, has a full bar and a refrigerator.
• Parking was very expensive. Bathroom was so-so; needed a Jacuzzi.

“Would highly recommend this hotel for business travelers. One thing that did not appeal to me was that there was a weight bearing column right in the middle of the room.”

May 14, 2008 by Steph from Flatwoods, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• I loved the beds.
• The hotel doesn't have many double rooms.

“This is a nice, clean hotel within walking distance of the Foggy-Bottom/GWU Metro Station, DuPont Circle, and Georgetown. The hotel has valet and self-parking available for an area-typical fee. Although the hotel does not have many double bed rooms, the facilities have all undergone a recent facelift. The staff was very helpful.”

May 14, 2008 by Amy from Gloucester, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Bathroom, linens, elevators, TV, friendly staff, location.
• No concierge on duty at times.

“Good size room with large, well appointed bathroom, luxurious linens, very comfortable, very clean, conveniently located, relatively quiet/not crowded.”

May 12, 2008 by Sharon from Milwaukee, WI
Overall Rating: 10
Staff:[10] • Location:[10]

• Location, cleanliness, friendly.
• Room service is very pricey.

“The Westin Grand Hotel is located in an area that is easy to navigate. Walking distance to Georgetown or DuPont Circle. Many nearby restaurants, a CVS pharmacy on almost every corner, Starbucks - two doors down etc. Doormen are friendly and provide excellent service in hailing cabs.”

May 12, 2008 by Scott from Baton Rouge, LA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Location.
• Employees were hard to understand at times.

“Met all my expectations for a 4 star hotel. Great location. I would stay here again.”

May 9, 2008 by Patty from Cape Girardeau, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Elevators always came quickly, very clean.
• Nothing.

“Wonderful experience, great location, very clean and nice. Fresh fruit every day. Loved it!”

May 8, 2008 by Dac from Basking-Ridge, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Excellent location, very friendly and supportive staff, very clean room, quiet.
• Dining prices were very high, lounge area not open.

“Overall, my experience was a good one. The staff were very helpful, the location was excellent to my needs and close to the Metro. I found the price reasonable. Is not a true four star hotel compared to others I have stayed at.”

May 5, 2008 by Eric from Fayetteville, AR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, cleanliness, luxurious presentation and convenient free-services such as business center.
• Overpriced room service menu.

“Superb.”

May 4, 2008 by Caryn from Howell, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff.
• Rooms a bit small.

“We enjoyed ourselves. Staff was over and above our expectations.”