User Reviews for The Westin Grand Hotel Washington Dc

Research User Reviews for The Westin Grand Hotel Washington Dc (1-20 of 382)

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Aug 23, 2009 by Nan from Wind Gap,PA
Overall Rating: 9

• Great location, clean, friendly staff.

“The price was a little higher than the Marriot's. I didn't see any difference in the two hotel chains, so in the future, for the money I would go with the Marriot hotel.”

May 23, 2009 by Rocky from Edmonds,WA
Overall Rating: 9

• Great bed. Great doormen, front desk staff and
  great bathroom.

“For a romantic stay it can hardly be beat. We were welcomed and assisted by the doormen and the front desk staff got us into our very comfortable room. Bathroom with modern looks with textured wall covering treatment, great shower and soaps, creams shampoos, all top of the line. Location made it easy to get to Georgetown, Kennedy Center and all the sites. Would stay again anytime.”

May 1, 2009 by Shanny from Amarillo,TX
Overall Rating: 9

• Friendly staff
  - very nice and helpful.

“The hotel is very nice, not too big, well-situated and a good price. We were not disappointed. The staff do a great job helping with cabs, advise on places to go etc.”

Apr 13, 2009 by Steven from Scarsdale,NY
Overall Rating: 10

• Location, large room.
• Extra for parking expensive.

“Great location and rooms.”

Mar 28, 2009 by Sara from Watervliet,MI
Overall Rating: 8

• Attentiveness of the staff.
• Very limited dining menu.

“The Westin Grand is a very attractive hotel with extremely friendly and helpful staff. The rooms were large and clean and the bathroom was very spacious and clean. Westin appears to be putting an emphasis on healthy living but this visitor found the menu options a bit too limiting in this manner.”

Dec 15, 2008 by Elizabeth from Houston,TX
Overall Rating: 9

• The rooms were comfortable and nicely decorated.
• Room service was a bit limited.

“It was great for location, amenities, comfort. I would recommend it for the price. It is not in the luxury class, but is very nice, nice bathrooms, comfy beds with big down comforters and pillows. Service was good. Overall my experience was very good.”

Nov 19, 2008 by Dale from Dover,DE
Overall Rating: 7

• Nice hotel.
• No hot water in the
  morning/cold hallways.

“The hotel is nice. Staff was nice. We woke up to No hot water and the hallways wherever cold 60 degree cold. The location is about a 15 to 20 minute walk to the shops of Georgetown.”

Nov 9, 2008 by Mei Lun from Forest Hills,NY
Overall Rating: 7

“I did not use any other facilities of the hotel as I was out early and returned late. Overall I was satisfied.”

Oct 27, 2008 by Luz
Overall Rating: 10

• Cleanliness and convenience.
• NA.

“Excellent service; great location and
staff was extremely hospitable..”

Oct 12, 2008 by Robert
Overall Rating: 8

• Perfect location.
• Room too far from elevator.

“It was a Westin, with all the proper amenities and convenience.”

Sep 25, 2008 by Chris
Overall Rating: 10

• The rooms were spacious for DC.
• The hotel shows a little bit of aging.

“The staff was extremely friendly. Our room was great and had a huge soaking tub and separate shower. It was definitely nice for a weekend getaway to the Georgetown area.”

Aug 27, 2008 by Nancy from New York, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Peaceful and calming from the lobby to the room. Indulgent linens, bath robe and towels.
• Poor room lighting.

“Peaceful, calm, indulgent without being pretentious. Helpful and accommodating staff. Great location near Georgetown. Ate in Cafe M for dinner, food was terrific. Room service menu prices were outrageous so did not partake.”

Aug 25, 2008 by Benny from Connellsville, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location and access to metro.
• Expensive breakfast.

“Everything was fine with this stay. The restaurant breakfast is very expensive, suggest eating at small cafe across the street.”

Aug 24, 2008 by Geoff from Fayetteville, AR
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Location, you are less than fifteen minutes from the metro.
• Price in the restaurant; but, with so many restaurants in the area.

“Great, but still flawed. I must have had a run of bad luck on bathrooms because the two hotels I stayed at on my business trip both had hairs in the tub. I found that a bit disgusting and disappointing.”

Aug 24, 2008 by Rebecca from Bethpage, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Classy.
• Full size bed.

“The doormen were always there to great you and open the door. The lobby is decorated in a minimal fashion with Contemporary leather coaches and stools, small candles are lit at night to create an ambiance. There is a Courtyard in the center of the hotel with a European flair, complete with fountain- perfect place for a wedding. There is a lap pool and a gym- no Jacuzzi or locker room. Beautiful overall. The rooms are spacious with marble and granite bathrooms and deep bath tubs.”

Aug 19, 2008 by Janet from Richmond, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was fabulous in every way!
• There is nothing negative to say!

“This was a fabulous hotel. Staff was friendly and courteous. The bed was like lying on a cloud and the bathtub was roomy and luxurious. A perfect getaway spot!”

Aug 18, 2008 by Clif from Winston Salem, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Room felt isolated and private.
• Off site parking.

“Off site parking, 5 blocks to the metro, no hot tub. Beautiful decor, private rooms and quiet hotel, excellent staff.”

Aug 16, 2008 by Vijay from Land Olakes, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Spacious rooms, friendly service.
• Sensors on room snacks very sensitive; warning card was hidden.

“Nice amenities (fruits, cookies), great service, very nice rooms. But the restaurant was pricey.”

Aug 12, 2008 by Kevin from Honolulu, HI
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Excellent location, clean rooms, responsive staff.
• Lack of an fan exhaust in bathroom created musty smell.

“Bathroom was excellent with new, separate all-glass shower stall, bath tub and toilet with wide single sink counter. However, there is no bathroom window or fan exhaust and we believe the lingering moisture caused a musty smell to accumulate in the main room. Whatever the cause, the hotel was first rate in providing us an ozonator to eliminate the smell. Location is excellent with Metro two blocks, car rental one block, Trader Joe's one block away and express laundry/dry cleaning across the street.”

Aug 12, 2008 by Trina from Fort Wayne, IN
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Great location.
• The air freshener used was a little overpowering.

“Very nice, good location.”

Aug 10, 2008 by Hilary L. from New York, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Renovated rooms/baths.
• Main lobby areas still new updating.

“Excellent hotel overall.”

Aug 9, 2008 by Robyn from Edmonton, AB CA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Very comfortable and clean.
• No fresh air-windows don't open.

“We really loved our stay.”

Aug 7, 2008 by Samantha from Louisville, KY
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[9]

• The rooms were great!
• Could not get 2 double beds instead of 1 king.

“Cleaning service came too early, we could not get a room with 2 doubles and the restaurant was way overpriced. That said, the staff was very helpful, the room was great, the bathroom was great the hotel was beautiful and we had a wonderful time!”

Aug 4, 2008 by Sebastian from Spring Lake Park, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[6]

• Great bathroom.
• The size of the room was somewhat small.

“This hotel was fine. I would stay there again.”

Aug 4, 2008 by Carlos from Atlanta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, staff, food. Wow, what a great breakfast!
• AC malfunctioned in room, but staff moved me and provided breakfast for inconvenience.

“Westin is my second best hotel in the Dupont area. But with great service and quality as demonstrated this last visit, soon to be #1.”

Jul 31, 2008 by Tim from Orlando, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• Very comfortable beds in a nice area of DC.
• Rooms were a little small.

“I was a bit nervous concerning the remodeling I heard was going on here. But needless to say, it is done, the hotel was in great shape. It is in a nice area of DC (Foggy Bottom/George Washington University), which is very clean and safe. There are two drug stores close by, as well as a couple cool cafes (I recommend Aroma's Cafe just down the street for sandwiches). We did not eat in the hotel, it was kind of pricey, and there are not a lot of areas to shop in the immediate vicinity, but you can walk a few blocks to the Metro and get anywhere you want to go very cheaply and quickly. The service was very good and friendly. We did not have a car so we did not have to park, but if you do it was cost you about 30 bucks a night. So factor that in. Beds are incredible, flat screen TV's in every room, nice size bath tubs and showers in the room, but a funky sliding door that does not lock on the bathroom's was a bit odd. The pool is just average, and they have a small but decent work out room also. Overall, we were very happy with the hotel and would stay there again in a heart beat.”

Jul 31, 2008 by Dru from Fort Collins, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[6]

• The business center was convenient.
• No free Wi-Fi in rooms.

“I'd stay here again as long as I had a car with me. The parking is valet only and at $28/night. It's not terribly convenient to the metro, but it's in a nice, safe area.”

Jul 29, 2008 by Teena from York, PA
Overall Rating: 5
Cleanliness:[6] • Staff:[9] • Location:[5]

• The staff was very helpful and nice, the beds were very comfortable.
• The room was small, the bathroom while clean lacked amenities for a four star.

“I would be real hesitate to stay at Westin again, the decor was a brown which made it kind of drab looking. Our window overlooked a roof top where people were working. You could hear fire engines all night. The room was a king but not very big, the bathroom lacked the amenities I am used to seeing at a four star hotel. And unless you ate at the hotel restaurant you had to go downtown to get to a restaurant which is not easy in Washington. The positives were the staff was amazingly nice and helpful, they did not nickel and dime you to death and very nice and comfortable beds. And a very important plus it was clean.”

Jul 28, 2008 by Chris from New Albany, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The people were very helpful.
• Nothing.

“A beautiful, quiet room with plenty of space to stretch out.”

Jul 28, 2008 by Carolyn from Huntsville, AL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The room we had was very nice and comfortable.
• The hotel parking situation was not very convenient in case you needed to get something out of your car.

“We enjoyed our stay very much and would love to stay there again if the opportunity arises.”

Jul 27, 2008 by Melissa from Portland, OR
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• I love the beds in this hotel. And the room was tastefully decorated.
• We were placed in a room designed for someone in a wheelchair. Although the space was large, it was a little bit inconvenient.

“All in all, a very nice hotel. Very good service, although the concierge had to spend a very long time figuring out a location in the city where a performance was taking place. I'd stay there again!”

Jul 27, 2008 by Sarah from Incline Village, NV
Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[8]

• Price and location.
• Staff's attitude.

“Nice business hotel in Foggy Bottom, in the same neighborhood as the Ritz, Marriott, Hyatt etc. Good restaurants nearby. Room was large and comfortable. Could use a light refresh of paint and carpet but the room was still updated, comfortable and clean. Meets the 4 star standard easily. Pool was overrun by kids, so no chance to do laps. Workout facility had modern equipment and was a good size for a hotel. Room service was ridiculously overpriced (high food prices, plus tons of extra fees like tax (10%) + service fee (18%) + delivery charge ($3.50 if I recall correctly). I got take-out instead.”

Jul 22, 2008 by Kasey from San Francisco, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Accommodated early check-in and a king sized bed.

“Clean, nice rooms with large bathroom, which included a tub and a shower. Hotel accommodated an early check-in, a king sized bed, and the entire hotel is non-smoking, which is a huge plus. Great stay overall!”

Jul 20, 2008 by Anna from St. Johns, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• Room was nice and good view. Comfortable beds and clean bathroom.
• Parking is expensive. Pool is very small. No a lot to do at hotel.

“Room and beds were nice and clean. Fresh fruits refreshing and always available. Parking was very expensive. Bedside the small pool and fitness center, nothing much to do at hotel.”

Jul 19, 2008 by John from St Augustine, FL
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[8]

• The lobby area.
• The pool.

“This isn't a typical Westin. It is far below Westin standard. The AC had a variety of problems and one main thing being the air filer was filthy. The pool was close for most of my visit and wasn't that great anyway. The gym was not clean. Gyms must be kept clean because of bacterial diseases etc. Sweat marks all over mirrors, floors and equipment was dirty. This was a very strange Westin compared to all the others I have stayed in.”

Jul 17, 2008 by Dianne from Canton, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Decor and great staff.
• Mini bar charges you if you lift something up for more than 30 seconds so there is no where to store your own beverages.

“This hotel was in an excellent location. It was beautifully decorated and made you feel calm and relaxed. The rooms were spacious and meticulously maintained. The front desk staff was very helpful. Our only complaint was the lack of a mini refrigerator in our room that we could use for our own beverages. Other than that, we absolutely loved it!”

Jul 17, 2008 by Richard from The Woodlands, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[5] • Location:[10]

• Location and cleanliness.
• Internet was seldom working, TV reception bad.

“Location-wise, this hotel is hard to beat -- near Georgetown's best, a short walk from Metro. It could be a 4-Star place in that it is so clean and has many upscale amenities, but it has a few problems. First, the staff as a rule is unfriendly and even arrogant and does little to be accommodating. Their air is as if they are doing you a favor by serving your needs. Second, the Internet service during our stay was erratic and unreliable -- dreadful for any hotel today. Third, television reception and channel options are weak. It is an extremely nice 3-star hotel as is; to meet 4-star standards, improvements need to be made, particularly in terms of the staff.”

Jul 17, 2008 by Dick from Friedens, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, spacious, modern, great location and close to the metro.
• Sorry can't think of a thing.

“We will stay again. With your financial assistance. Thanks.”

Jul 16, 2008 by Kimber from Celebration, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, clean.
• Parking limited - and overpriced.

“Excellent location in Downtown DC. Near Georgetown. Good place to stay if visiting Georgetown. Clean, accommodating staff.”

Jul 16, 2008 by Rebecca from Franklin Square, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was swanky! The lobby was beautiful and smelled great.
• The pool deck was not big enough for tanning. And too many kids!

“I was really impressed. I thought it was great. Thank you.”

Jul 16, 2008 by Al from Evanston, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, helpful staff, excellent decor.
• Nothing.

“Fabulous!”

Jul 16, 2008 by Ike from Washington, DC
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[6]

• The room has a flat screen TV in it.

“The room is very nice. The location is not very convenient if you're walking.”

Jul 14, 2008 by Jim from Zanesville, OH
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[7]

• The bed and bathroom were extra nice.
• The bellhops were very friendly, the front desk personnel were cold. A hotel that caters to business should have a reclining chair in the room.

“The hotel lobby was being remodeled. Work was completed while we were there. With the exception of the front desk staff the personnel were very friendly. The bed and bathroom were very nice. The restaurant was expensive. Eat somewhere else. Parking was very expensive. I would not stay at this hotel. It was not worth the price.”

Jul 11, 2008 by Jarvas from St Maries, ID
Overall Rating: 4
Cleanliness:[3] • Staff:[5] • Location:[8]

• It was a soft king size bed.
• Everything was dirty and no real service.

“Don't go there if your are looking for clean bathrooms or quick friendly service. Housekeeping is very bad.”

Jul 9, 2008 by M from Durham, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great value.
• Room was a bit cramped.

“The hotel is still undergoing renovations but it still was a great value for the money. The room we were in was a little small but it was clean and comfortable.”

Jul 8, 2008 by Dave from New York, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Interiors, bathroom, location.
• The electronic snack system was bonus.

“Very nice, even under improvement it was a very good hotel; I would stay there again.”

Jul 3, 2008 by Walter from Los Alamos, NM
Overall Rating: 2
Cleanliness:[8] • Staff:[1] • Location:[8]

• Great room.
• Charged me $16.88 for jelly beans and peanuts which we did not eat and they did not remove the charge from the bill as they said they would.

“Great physical hotel. However, upset because they charged us $16.88 for peanuts and jelly beans in our room which we did not eat. They said it was removed from our bill, but they did not as we had the $16.88 charge on our credit card three days later. Very poor customer relations at this hotel.”

Jul 2, 2008 by Jessie from Macomb, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• This hotel was very clean, comfortable, and in a great location.
• The hotel was very expensive, there were not enough comp. services, and the staff was not as knowledgeable about the area as we thought they should.

“The hotel was beautiful, comfortable, and in a great location, but very expensive. I would stay in this hotel again if I decide to visit DC again, but definitely not park my car there due to the $20.00 a day parking charge.”

Jul 2, 2008 by Alain from Chester Springs, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Excellent linen.
• No marble bathroom despite the promise on web. Irritating system to monitor minibar purchases.

“Central location. No great views. Safe area. Fairly easy street parking in the weekend.”

Jun 30, 2008 by Ray from Roswell, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Modern, up to date, bathrooms were clean, lighting was appropriate.
• Remote control for TV's has a delay making you concentrate too hard when flipping channels.

“Staff was very friendly. Hotel was clean and modern, bar was clean, but because it was dead, I opted not to sit and watch a game. Went to room instead. WiFi in rooms should be a gold standard for nicer hotels instead of something only the cruddy Super 8's of the world offer. Loved the hotel though. Enough to make it my hotel of choice going forward.”