User Reviews for Marriott Crystal Gateway

Research User Reviews for Marriott Crystal Gateway (21-40 of 49)

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Oct 28, 2007 by Roger from Alexandria, VA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Clean, safe, attractive, outstanding customer service.
• Due to a series of unfortunate inadvertent errors, I missed an important meeting, but when I expressed my concerns, they addressed the issues fairly.

“Overall, my experience was outstanding and as Im writing this review Im here again because I found excellent in so many ways. I found it the perfect place to accomplish various goals I had associated with my stay, I wanted to relax, unwind, complete work without interruption, and be treated with care and respect. Each was achieved with my stay. An issue that arose was promptly resolved in a fair and caring manner. I'd recommend this hotel to anyone looking for a nice place to stay in the dc area or merely just a nice place to stay. Absolutely outstanding customer service at every level.”

Oct 25, 2007 by Karen from Ocean Pines, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was outstanding! Helpful, friendly, courteous.
• Upon check in, clerk was in training and didn't know right questions to ask when she couldn't find double bed for us.

“Starting with check in, staff was very courteous and explained well what we needed to do to check in and get our car parked. The lobby area was clean and beautiful. Our room was spacious, and very lovely. We had a little problem running the television, so an "engineer" was sent up to help us. He arrived promptly and was very helpful. That is what impressed me most in every dealing I had with the staff, all were very patient, friendly, and so helpful! We also liked the proximity to the metro, and the shopping so readily available. If possible, I would love to visit again.”

Sep 20, 2007 by Johnny from Gardner, KS
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Close proximity to metro station.
• On day one elevators were shutoff we had to use stairs.

“It is aging and needs some room upgrades. The location is fantastic and the staffs were very friendly and helpful.”

Sep 4, 2007 by David from Seaford, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Airport service, rooms.
• Paid parking, maid service inconsistency.

“This is just short of the 4th star. I recommend it.”

Jul 7, 2007 by Zack from Union City, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Attentive staff. Prompt service for all requests (new iron, more coffee).
• Ten dollars a day for in-room internet is ridiculous.

“Great location, right next to Metro stop, and no need for a rental car. Beautiful facilities. Very helpful and friendly staff. Ten dollars per day for internet. Airport shuttle stops running at midnight, so if you get a flight delay and arrive late, figure out how to take the Metro (DCA cab lines are ridiculous). No late night room service menu.”

Jul 5, 2007 by Robert from Kew Gardens, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, convenient, excellent staff and service.
• Nothing.

“First class services, convenient to subway, do not need a car to see the city.”

Jun 2, 2007 by Randy from Lubbock, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good location, friendly and helpful staff, very nice rooms.
• Did not have a refrigerator or microwave in room.

“If the rooms had a small refrigerator and microwave, I would have considered this a luxury hotel. Wonderful, helpful staff, great location, and very nice rooms.”

Apr 9, 2007 by Steve from Greensboro, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Easy access to the Metro and shopping.

“"Convenient" would best describe this property - easy access from highways and Reagan Airport, then the safe access to the Metro right from the hotel lobby make it a winner. We parked our car when we arrived and did not move it again until we concluded our vacation. In would highly recommend this hotel to business travelers and family vacationers and sightseers alike.”

1 of 1 people found this review helpful.

Mar 22, 2007 by Donna from Parkdale, OR
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• The hotel was nice, clean, comfortable, conveniently located, near a metro entrance, and they had an airport shuttle!
• There was a cigarette burn in one of the bedspreads.

“The hotel lobby was beautiful, the rooms were nice, the bed was the most comfortable I ever slept in. You didn't even have to go outside to get to the metro, just down the hall and out the back door. They had an airport shuttle, which I had a hard time finding in Washington dc hotels. I would definitely recommend this hotel to family and friends.”

Feb 3, 2007 by Brian from Media, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The room was fabulous.
• The parking rate of.

“Room is spacious; bathroom tub could use a little more attention to maintenance.”

Oct 25, 2006 by Don from Willow Street, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The location, the access to the metro, the closeness to the Jefferson Davie Parkway.
• The $16 per day parking price.

“This is a well located up-scale hotel at a reasonable price; but, the parking charge of $16 per day is high and needs to be added on to the charges of the stay.”

Sep 27, 2006 by Louis from Delray Beach, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• This hotel continues to be very well maintained.
• Parking fee is a bit steep. Arlington is not Manhattan.

“Definitely deserves its three star rating.”

Aug 1, 2006 by Kyle from Belchertown, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[8]

• Great location, close to shopping & Metro to get into DC.
• N/A

“Very nice hotel, great location, busy but very quiet. Only issue was with check in and trying to get the bill straight.”

0 of 1 people found this review helpful.

Apr 4, 2006 by Violet from New York, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean and everything, restaurants, shopping, metro were very close.
• A theater in the close area would have been nice.

“The hotel was very nice, the workers were helpful. I would visit again.”

Dec 8, 2005 by Kevin from San Antonio, TX
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[10]

• Easy to get to, close to airport.
• Room was outdated.

“Great lobby and amenities. The rooms were outdated and need refurbishment.”

Oct 18, 2005 by Brenda from San Clemente, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The hotel was conveniently located. I especially loved the food and the lobby decor was tasteful and stylish. The staff was exceptional.
• I did not like the small size of the beds in our double room. Fitted sheets would have been nicer than two flat sheets.

“We felt we really lucked out to get the Crystal City Gateway Marriott. The hotel was everything I expect from the Marriott brand. The lobby was urban chic. The food was wonderful. The service was exceptional. The accessibility to the Metro was also a key strength. The room decor was average. There was a great workout facility and I wished I had brought my swim suit to enjoy the indoor pool.”

Oct 17, 2005 by George from Fayetteville, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and quality.
• N/A.

“Excellent experience, and the price was exceptional. Thanks.”

Oct 17, 2005 by Marianna from Lufkin, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Lovely facility.
• Parking costs $16.

“Conveniently close to Reagan National, comfortable facility, other than charging $16 for parking, the stay was perfect.”

Jun 30, 2005 by Debbie from Chesapeake, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds are so comfortable in Marriotts
• Parking was expensive. $16 a night.

“Excellent location, excellent value. Top-notch staff!”

Jun 18, 2005 by Lisa from Wilmington, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[6] • Location:[9]

• Great room, great location, beautiful hotel amenities.Staff very friendly.
• Room service and bellman were very slow.

“Traveled with my 8yr. old daughter. The room had lovely furnishings, very nice linens, extremely comfortable bedding. Great location with metro station direcly connected to the hotel. Very friendly and helpful staff. Only complaint was that room service and bellman service took a long time to respond.”

May 23, 2005 by Adriana from Madera, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• The luxury and cleanliness of hotel
• Some of the staff could of been friendlier

“I would give this hotel a "10" because it was comfortable and had great amenities like an indoor and outdoor pool and a gym. It was secure. I felt secure. Also it had an underground entrance that led to many restaurants and shops and to the metro train stop to see all the sights.”

May 20, 2005 by David from Hermonsa Beach, CA
Overall Rating: 1
Cleanliness:[3] • Staff:[4] • Location:[5]

• It's convenient to the Metro.
• Attitude, service, cleanliness, food

“Wouldn't stay there again.”

0 of 1 people found this review helpful.

Apr 5, 2005 by Jet from Las Vegas, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great room, super access to Metro
• Construction and prices of the hotel restaurant

“This hotel has clean, spacious, comfortable rooms (complete with use of a bathrobe) with convenient access to Metro. The underground shopping is a nice plus, as is the friendliness of the hotel staff. The only drawback is the priciness of the hotel restaurant.”

1 of 1 people found this review helpful.

Mar 11, 2005 by Art from Greensboro, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Room quality
• Construction in lobby

“Friendly staff. Location close to shopping and rest. Bottom sheet was not fitted and pulled up .. mattress was too soft”

Feb 26, 2005 by Lawrence from Westfield, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• There is a tunnel from lobby to the Metro, the mall and restaurants.
• This was fine choice. The walk through the lobby to the pool was a bit long .

“We took our kids here years ago and take the grandchildren here now. It still looks new.
The location is great with a short Metro subway ride into D.C.easy driving access and one minute from Reagan airport. The Crystal Gateway Marriot is a great value and the tunnel from the lobby to the shops an, restaurants and Metro is a major bonus.”

Feb 22, 2005 by David from Rockville, MD
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• its access to metro and the shopping
• no enough assexipily for handicap persons

“a very nice hotel convenient to public transportation
and a shopping concord down stars a stairs 10 minute
subway ride from down town Washington dc and one stop from ragen national air port”

Dec 17, 2004 by Carol H. from Harrisburg
Overall Rating: 10

“It was a full service hotel about 1/2 mile from my destination. There was a good restaurant, free fitness room, & parking garage.”

Dec 3, 2004 by Barbara F. from Bellevue
Overall Rating: 10

“The hotel was beautiful, the location perfect and the amenities substantial. Unfortunately, they did not ask whether we wanted smoking or non-smoking and by the time we were in our rooms, we were too tired to request a move to non-smoking rooms but overall, we were extremely happy with the hotel.”

Oct 6, 2004 by David V. from Kew Gardens
Overall Rating: 10

“I was made to feel most welcome. Nice staff who take time to talk to you.”