User Reviews for Hilton Crystal City at Ronald Reagan National Airport

Research User Reviews for Hilton Crystal City at Ronald Reagan National Airport (21-40 of 98)

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Jul 17, 2007 by Frank from Palos Heights, IL
Overall Rating: 3
Cleanliness:[5] • Staff:[3] • Location:[8]

• Location and nice beds.
• Airport van driver left for day and failed to pick us up at airport even after direct call to desk to arrange pickup.

“Small rooms and older property but location is excellent for airport access - called front desk to arrange van pickup and told to wait only to be picked up by another Hotel after we were observed waiting for a long time only to learn driver never was coming.”

Jul 17, 2007 by Diane from Salisbury, MD
Overall Rating: 1
Cleanliness:[4] • Staff:[1] • Location:[7]

• The Shuttle picked us up promptly at Reagan Airport.
• The staff could have cared less about us; bartender was awful.

“After a long flight from Mexico, we arrived at Reagan airport 10:45 pm tired and frazzled. I called the hotel, and as promised, the shuttle was sent and picked us up within ten minutes. The shuttle driver had taped a handwritten note on the dash that said, "your tips are appreciated". I thought that was tacky. We were hungry and wanted a drink, so as he dropped us, the shuttle driver said the Bar was open until 12 pm. We arrive around 11 pm, the front desk clerk hands the keys over (no 'welcome' or anything) and also tells us room service stopped at 11pm and the bar is open till 12 pm. Well of course, we unload the suitcases; get to the bar at 11:15 pm. My husband asks for Jim Beam and ginger ale. Only have Makers Mark and Sprite (No ginger ale?) These drinks were $15 each! Outrageous!! Immediately afterwards, the bartender announces 'Last Call'. It's 11:20 pm- what happened to midnight? She didn't care, and we were not the only ones there. To top it off, a bug crawls across the carpet! I then ask the desk clerk for a carryout menu (we're starving), and I call the sub shop recommended. We're told the food will take 45-55 minutes because it's so difficult to get to the hotel! Come on Hilton! Don't recommend carryout places like that! Good news- the Starbucks coffee was free in the morning. Bad news, ATM in lobby was out of cash! Can't recommend this place.”

Jul 17, 2007 by Christi from Kirk, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[8]

• Clean, nicely decorated.
• The room we had would have been more comfortable if it had been wider.

“We had a good stay. We were able to get an early check in when we arrived at about 1:00. The room appeared to be very clean. Lots of elevators available.”

Jul 13, 2007 by Mir from Dublin, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Cleanliness and close proximity to airport.
• Nothing.

“The hotel room was nice and clean. The stuffs were friendly and knowledgeable. It was four blocks from the Metro (train) station. Restaurants were close by and the area (Crystal City) was safe.”

Jul 5, 2007 by Fran from Clayton, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Service was excellent. Staff very helpful to answer questions. Bed very comfortable.
• Hotel pickup at metro station was quite delayed.

“Our check in was quick. Room was comfortable. In room coffee was great to my surprise I've never had good coffee from those little coffeemakers. Plenty of pillows on the bed, with a down quilt. Sheets were soft. Everyone was friendly and helpful.”

Jul 5, 2007 by Bill from Colorado Springs, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Fantastic workout/swim facility! Over the top!
• Wish the internet was free or cheaper.

“Bed, bath, workout facility. All top notch!”

Jul 4, 2007 by Marcia from Virginia Beach, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable bed and friendly staff.
• The price of parking.

“The bed and pillows were so comfortable! We were trying to decide whether to walk to the Metro when the shuttle driver suggested that we take the free shuttle to the airport which is at a Metro stop.”

Jul 4, 2007 by Felicia from Madison, WI
Overall Rating: 4
Cleanliness:[8] • Staff:[6] • Location:[9]

• Location, airport shuttle.
• Not impressed with pool, fitness center or business center.

“Overall, I was disappointed with the hotel. I am a Hilton Honors member and have stayed at several other locations in which I've been very impressed with the amenities and quality of service. I spent most of my time at the Marriott Crystal Gateway with colleagues. The charges for services do not reflect the quality of services provided in the business center-very small, limited workstations, not staffed. It took 1-1/2 hours and three calls to have a hotel information book delivered to my room. No sugar for the in room coffee service. Pool and fitness center are inadequate.”

Jun 28, 2007 by Sarah from Rock Hill, SC
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Staff was very friendly and helpful.
• Charge for parking garage.

“The front desk manager provided free parking after I complained.”

Jun 28, 2007 by Albert from Lake Worth, FL
Overall Rating: 8
Cleanliness:[6] • Staff:[10] • Location:[10]

• Excellent location.
• Non smoking floors had strong smoke odors.

“Excellent location, great front desk staff, normal quality rooms, strong odors of cigarette smoke throughout the non smoking floors. So strong that it burned the eyes walking through the hallways.”

Jun 27, 2007 by Peggy from Longview, TX
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• Friendly staff.
• Access to check in and parking.

“Room was small, but clean and comfortable. We had choice of sharing bed or smoking room. Staff was very friendly and helpful. On arrival could not get in the drive due to cars parked without drivers, even in the self parking lane. Parking was congested and not well directed. We actually got penned in and had to back out of an area (I had to get out and direct us backwards as far as we could go - taking several backups in small car to get turned around) while trying to find a parking place. Beds and rooms were very comfortable and clean. Bathroom was small, but clean with several personal grooming accessories.”

Jun 25, 2007 by Carolyn F. from Bayonne, NJ
Overall Rating: 2
Cleanliness:[8] • Staff:[2] • Location:[8]

• Convenient location, clean.

“I felt cheated by this hotel because they overbooked and they sent their full paying customers to other hotels they stuck four of us in a room with a full sized bed. I would have been better off sleeping in my car in a rest area. Shame on the Hilton. I certainly expected better, or at the very least what was promised, a room with a king size bed or a room with two queens.”

Jun 19, 2007 by Jennifer from Washington, DC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Treatment by the front desk.
• Other guests.

“The management as well as the front desk and services staff were very friendly and helpful.”

Jun 7, 2007 by Patti from Centennial, CO
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Location.
• Front desk said drivers could take us to the metro but drivers only wanted to go to airport, they didn't want to go out of their way for the customer.

“Other then the drivers being bothered by a customer request, the hotel was clean and the house keeping staff was excellent.”

May 31, 2007 by Mike from Halethorpe, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Very clean, nice rooms with quality furnishing and room amenities
• No Jacuzzi. Parking garage was closed and forced pay $20 per day for parking.

“The Hilton at Crystal City is a very nice hotel. The room was very nice with upscale features. Nice fitness center and pool, but no Jacuzzi. I would have like to have known prior to booking my stay, that I would have to pay for valet parking due to garage maintenance. Call hotel prior to booking.”

May 30, 2007 by Nijamuddeen from Perrysburg, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Great hotel.
• Parking cost ($20 for 24hrs).

“Great place to visit Washington DC.”

May 30, 2007 by Bob from West Chester, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location and very nice for the price.
• Pool could have been nicer. cafe/pub off lobby was dark.

“Some of our negative reactions are relative to the construction that was taking place in the entry foyer. It was a very nice place to stay for our vacation to Washington D.C. Thank you! The people/staff were very friendly. It was a good experience. We would stay there again.”

May 23, 2007 by Rosemary from Bronxville, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[5]

• A handyman came immediately when we reported that the toilet had clogged up. Our car was waiting for us within 5 minutes of being requested.
• It was a bit of a hike to the Metro, and then a half hour ride into downtown DC on a Saturday.

“I would recommend this hotel. The room was very clean and beautifully decorated. The bathroom is quite small for the size of the bedroom. This hotel is about 1/4 mile from Reagan airport and we could not hear any noise from planes taking off and landing. The only negative about the hotel itself is that when a door was being closed next door, it was so loud that it sounded as though it was in our room. I would recommend asking for a corner room without neighbors.”

May 7, 2007 by Ashok from Brookline, MA
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[8]

• God hotel, great location, business friendly.
• Construction, hotel lobby rearranged temporarily.

“God hotel, under construction, great location.”

May 3, 2007 by Peter from St. Petersburg, FL
Overall Rating: 3
Cleanliness:[8] • Staff:[5] • Location:[7]

• Bedding.
• 7 bus loads of high school students roaming the halls.

“Hotel okay. Was given key to room with someone already checked in. High school students everywhere riding the elevators all the time and roaming the halls. Complained several times without much result.”

Apr 25, 2007 by Gabrielle from Lexington Park, MD
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[8]

• I liked the beds, they were very comfortable.
• I didn't like the valet parking arrangement.

“The rooms were nice, but very small compared to the courtyard by Marriott located nearby. I wasn't happy with the valet parking arrangement and the fact that it cost $20. Parking should be free for hotel guest.”

Apr 10, 2007 by John from Bedminster, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Good location; clean and newly renovated.
• A/c unit is too loud.

“The location is excellent! Only a few minutes you will be in the city again. The hotel is newly renovated (the front entrance is still unfinished) and everything (from furniture to bedding to carpet) is very new and clean.”

Apr 6, 2007 by Cathe from Lake Oswego, OR
Overall Rating: 6
Cleanliness:[6] • Staff:[4] • Location:[7]

• Comfortable room.
• Parking, web site says it¿s free - its not!

“Construction was noisy. Parking attendants were not helpful. Parking garage was closed so only valet was available and the attendants did not recommend street parking - only valet. I may not stay here again - then again, the bed was comfortable.”

Mar 21, 2007 by Eva from Austin, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[7]

• Complimentary shuttle to airport and local area.
• Needed the shuttle at 5am along with 25 other people and only had one shuttle running.

“Beautiful hotel although undergoing some construction, very nice folks working there and great shuttle system.”

Mar 20, 2007 by Stacie from Evington, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The valet people were super nice.
• I don't like having to pay for parking.

“Most enjoyable and relaxing. This was the 2nd time I¿ve stayed at your hotel.”

Jan 4, 2007 by Ramona from Hampton, VA
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[5]

• Friendly staff.
• Hotel was renovation.

“The hotel was clean and the staff was professional. However, I was attached to another room in which the traveler were verily loud.”

Dec 25, 2006 by Corey from Richmond, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Clean.
• Fire alarm went off for 30min.

“I enjoyed my stay. ”

Dec 13, 2006 by Sean from Fredericksburg, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location and nice room
• Nearby renovation

“Excellent hotel in a great location at a great price.”

Dec 4, 2006 by Brian from Williamsburg, VA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[7]

• Room was very nice, extremely comfortable beds.
• Hotel entry and lobby area is badly in need of an update and that seems to be under way. Still an extremely good value at the price.

“Great room. Lobby and entry way is very dated looking.”

Nov 21, 2006 by Eric from El Cajon, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• I really appreciated the valet parking; the comfort & staff.
• The parking was not clearly indicated; construction limited access.

“Located five minutes from the airport, this hotel was very comfortable for the business traveler. I do not recommend the in-room web-TV; bring a laptop. The food quality in the restaurant was excellent for the price. Initial impressions were affected by the construction at the front entrance. Recommend the valet parking!”

Nov 17, 2006 by Virginia A. from Tinton Falls, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• I like the comfort, cleanliness and décor.
• We stayed on 3rd floor, quite noisy cause near street.

“The room was very comfortable and if we were placed on a higher floor it would have been perfect.”

Nov 16, 2006 by Virginia from Bridgewater, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Appearance, staff, cleanliness.
• Parking fees and charge for internet access.

“The hotel was great except for the pricey parking fees ($20/day-night) and the charge for internet access. Most hotels supply/include internet access, and the parking fees were high for overnight guests. Hourly rates or daily rates should apply for conference attendees but overnight guests should have no charge or minimal charge ($5/day).”

Nov 15, 2006 by Rebecca from Cibolo, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Clean, convenient, and worth what I paid.
• Only parking available was valet at $20 a day.

“While this was a nice hotel and met my expectations, I¿ve stayed at others just as nice which had hotel guest parking only for no extra charge.”

Nov 15, 2006 by Henrik from San Francisco, CA
Overall Rating: 6
Cleanliness:[9] • Staff:[7] • Location:[9]

• Great location.
• High noise level due to construction.

“There was construction going that made staying in the room during the day unbearable due to the noise. It wasn't a big problem for me since I was there only once at that time. And I got the room for a great price. ”

Nov 6, 2006 by Don from Wexford, PA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location, price was favorable for my business needs.
• Under construction, no real restaurant on site.

“Nice location; the room was very inviting for the price; staff was helpful; they were under construction at the time; maybe it will be more appealing after completion. They had no real on-site restaurant that I could see. Amenities did not compare with the Hyatt and Marriott in the same area.”

Nov 2, 2006 by Onir from Boston, MA
Overall Rating: 8
Cleanliness:[7] • Staff:[3] • Location:[9]

• Location.
• The hotel had only a smoking room available for us, and could not accommodate us with a different room.

“While well located, the Hilton was not accommodating with non-smoking rooms and with late check out. All together not a very good experience.”

Nov 1, 2006 by Julia from Coraopolis, PA
Overall Rating: 4
Cleanliness:[4] • Staff:[1] • Location:[8]

• Nothing.
• Smelly rooms.

“I called in advance to ensure that I received a nonsmoking room. When I checked in, I was told that only smoking rooms were available. The room smelled of smoke.”

Nov 1, 2006 by Walter from Anchorage, AK
Overall Rating: 7
Cleanliness:[9] • Staff:[4] • Location:[7]

• Rooms clean several pillows.
• Staff poor English, horrible sound barrier between rooms.

“Not worth the money. Could hear neighbor through wall ever time they coughed. Was difficult to get to from crystal city metro. Front desk had a list of disabled customers visible through opened door on wall, complete disregard for privacy. Clerk didn't respond, when I pointed out, not entirely friendly/helpful.”

Nov 1, 2006 by Saadia from Lorton, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the area. The price was good. The place was nice all together.
• I wished the rooms were a little bigger and I wish I was able to use my own Internet connection and not have to pay for the Internet.

“The hotel was a nice place to stay at. The staff was nice. The only problem was that in case anyone who was staying there for business they would have to pay for the Internet even if they have their own Internet connection.”

Oct 31, 2006 by Lenore from Cathedral City, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[7]

• Location.
• Under construction, bad food.

“It was ok, wish the dining area was more attractive.”

Oct 18, 2006 by Joe from Stafford, VA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Good location for business traveler.
• Only offered valet parking.

“Good value for the location. Convenient to shops and metro. Will recommend this hotel to other travelers.”

Sep 13, 2006 by Rob from Troy, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Nice staff all around.
• You have to pay for Internet access.

“Hotel was nice with many accommodations, pool, spa and workout room. Close to local restaurants and within short walking distance to crystal city mall and strip mall further down the street. Rooms were nice and staff does a good job taking care of clients.”

Sep 7, 2006 by Arun from Woodbridge, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Loved the location & pool.
• The bathroom could have been a tad bit bigger.

“Excellent place. Would love to recommend it to others and of course return to it myself.”

Jun 21, 2006 by Rabia from Princeton Junction, NJ
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very clean and extremely helpful staff.
• Not having in-room fridge and microwave.

“The bathrooms were small, really small. If you are 6ft or taller this is NOT the place for you. With kids we like to have an in-room fridge and microwave, which was not provided here. Overall our stay was pleasant.”

May 29, 2006 by Julie from Moorestown, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Great beds, pillows and bedding. Curved curtain rod in shower for added room.
• It's a few blocks to the subway.

“We enjoyed it very much and even added an extra night to our stay.”

May 19, 2006 by Carlie from Phoenix, AZ
Overall Rating: 9
Cleanliness:[10] • Staff:[2] • Location:[10]

• VERY clean, newly remodeled, FABULOUS bed; great location; has shuttle service.
• Staff at front desk/guest services unfriendly and unhelpful.

“Newly remodeled Hilton in the heart of Crystal City. Only 3 blocks to Metro Station and 2 minutes to Reagan National Airport. Hotel has free shuttle service to surrounding areas. Hotel is walking distance to shopping and many eating establishments. Rooms are spacious, clean, and the Hilton bed (from pillow top mattress to soft sheets with down comforter) was the best sleep I've ever had on vacation. Rooms also have individual electronic thermostats and coffee makers but NO honor bar or refrigerator.”

May 11, 2006 by Santi from Columbus, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Close to metro system.
• The parking is under renovation, the staff is not very friendly.

“The room is nice and big. It's very close to the subway and there are lots of place to eat. The area is nice. The parking is under construction so it's very dusty. The staff is not friendly. They charged me for the room by mistake. When I complained they changed the bill without even saying sorry.”

May 11, 2006 by Diane from Deland, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[5] • Location:[10]

• Accessibility to elevator.
• Constriction in garage, lot's of dust.

“Love the hotel, hated the front desk staff.”

Apr 26, 2006 by Robert from Gainesville, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything was PERFECT!
• No complaints.

“Perfect -- NO complaints. I stay in 30-40 different hotels in US and overseas--none are better than this at 5-times the price!”

Apr 19, 2006 by Glenda from Chesapeake, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It has an indoor pool and fitness center.
• Parking is $16.00 and was free around the hotel.

“It's an excellent hotel with an indoor pool and great fitness center. It is located within minutes of pentagon city mall. However, I stayed on the weekend and parking was free around the hotel, but they charged $16.00 a day to my credit card for parking in their unsafe parking facilities.”