User Reviews for Hilton Crystal City at Ronald Reagan National Airport

Research User Reviews for Hilton Crystal City at Ronald Reagan National Airport (1-20 of 101)

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Nov 21, 2008 by Jane from Anchorage,AK
Overall Rating: 10

• Convenient and accommodating staff.
• Does not apply.

“Our initial room, although non smoking had definitely been occupied by a smoker. One call to the front desk, and we were immediately moved to another room. By the time we got to the front desk, they had new key cards ready.”

Nov 6, 2008 by
Overall Rating: 9

• Comfy beds! Friendly staff.
• Charge for internet access.

“We stayed at this hotel at the end of our trip and they by far had the most comfortable beds. Good sized bath towels. Friendly shuttle driver and staff. Very helpful. Don't like having to pay for internet access. Something like $13 per night.”

Oct 9, 2008 by Leen
Overall Rating: 8

• I liked most of it, but nothing spectacular.
• Little outdated for this class hotel.

“Nothing spectacular, but a good hotel for business people.”

Jun 28, 2008 by Teri from San Antonio, TX
Overall Rating: 4
Cleanliness:[8] • Staff:[4] • Location:[9]

• It was convenient and the area was beautiful.
• When a room had room service the dishes were outside the door and not picked up in 24 hrs.

“The hotel itself is nice and the area was beautiful. The front desk people didn't have much in the way of customer service skills.”

May 10, 2008 by Melvin from Pineville, NC
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• The location was very nice. The staff was cordial. The room was clean.
• No complaints.

“A good 4 Star Hotel in the heart of numerous amenities.”

May 7, 2008 by Rebecca from Roanoke, VA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[6]

• Easy to find and get to.
• Parking was awful.

“Nice hotel. Parking was very difficult. Good location. Staff was very helpful.”

Apr 1, 2008 by Terri from Orangeburg, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[6]

• The cleanliness of the rooms and the lobby area.
• Parking could have been complimentary given the hotel had its own parking garage.

“The hotel was nice clean and convenient. The rooms were adequate but nothing special. It served my purpose for having a place to sleep while taking my daughter on college visits. However for a vacation, I would choose a hotel with rooms a bit more luxurious.”

Dec 4, 2007 by Nick from Garner, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• We were allowed to check in early.
• I wish it had complimentary breakfast.

“It was convenient to dining and the Metro. We were able to self park only a few feet from the elevators.”

Nov 21, 2007 by Natalie from Arlington, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Accommodating, easy and local to restaurants.
• I requested smoking and they said they would reserve it. But when I arrived they said they did not have any.

“Hilton--it was nice, relaxing and local.”

Nov 15, 2007 by Tico from Richmond, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was spacious and comfortable.
• The hotel did not have a microwave and refrigerator in the room.

“This was the best hotel I have ever stayed in thus far in my life.”

Nov 13, 2007 by Greg from New York, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Very conveniently located.
• Wi-Fi was very expensive.

“Nice location, right next to crystal city and clean/ large rooms. If Wi-Fi was free Id give it a higher rating.”

Nov 8, 2007 by Rich from Warren, PA
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[9]

• Very convenient to restaurants and government offices.
• Very cramp facilities; claustrophobic rooms with urban canyon view.

“Remodeled but miniscule first floor common area is attractive but cannot hide the fact that this is an aging hotel. Rooms are claustrophobically small. They are equipped with a flat screen TV, which certainly helps navigation is small spaces. View from the small windows is of an urban canyon. Close to government offices and metro, and there are good restaurants nearby.”

Oct 17, 2007 by George from Wilton Manors, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Rooms and overall appearance of hotel exceeded our expectations by far for the price.
• No negative feedback.

“The rooms were large and very clean as was the hotel in general. The staff was very helpful and friendly. We were able to pick up a free shuttle from the airport and the hotel is within walking distance to the metro. No need for a car to see everything we wanted.”

Sep 20, 2007 by Katie from Milford, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Very nice rooms.
• Could not find vending machine with snacks.

“The rooms were very nice and spacious, beds and pillows were comfortable.”

Sep 20, 2007 by Michael from Washington, DC
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[6]

• Comfortable rooms, with two queen size beds.
• high cost of internet at the business center.

“We wanted a hotel near Reagan National Airport for the night previous to our 7:30 am departure. This hotel worked well for our family of five, as we got two rooms. The rooms where very comfortable and the hotel has a rooftop pool that the kids used. The 5am hotel shuttle to the airport was a great convenience. There are quite a few restaurants within a two block radius of the hotel. The only downside was the high cost of internet access at the hotel's business center.”

Sep 18, 2007 by Rich from San Juan Capistrano, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Quiet, friendly staff, good places to eat close by.
• Long walk from the metro.

“I would stay again at this hotel in a heartbeat. I enjoy the walk to get to public transportation; however, the hotel does off a shuttle. Very convenient to national airport. Nice selection of eating establishments in easy walking distance.”

Sep 17, 2007 by Alex from Columbia, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Location and comfort.
• Tight bathrooms.

“Great hotel. Not Hilton quality but definitely enjoyed stay and convenience of surrounding shops and metro station.”

Sep 10, 2007 by Brutis from Naples, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location and simple easy check in process, I enjoy the bathrooms and beds especially compared to other hotels.
• Computer access, i.e., wife is the new thing, would have been nice.

“Great overall, and close to some great attractions, well worth the trip.”

Aug 29, 2007 by Michael from Maxhuette, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Excellent service, helpful and great customer service.
• No pool was disappointing for the kids.

“Highly recommended - even with no pool!”

Aug 21, 2007 by Rich from Peosta, IA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• Convenient location with regular shuttle service to DCA!
• Charged us for parking ($18/nite) when we did not park there. Had to have the front desk reconcile our bill.

“Excellent location! Beds were top-notch! Best sleep in a hotel I've ever had!”

Aug 20, 2007 by Patricia from Portland, ME
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Location, friendly staff.
• TV channel selection.

“Nice hotel, very conveniently located. Staff extremely friendly and helpful.”

Jul 30, 2007 by Carolyn from Richmonc, TN
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Comfortable beds, upscale, and clean.
• Small bathroom.

“Clean, comfortable beds, nice linens, and upscale look. Friendly staff. Room service good but pricey.”

Jul 25, 2007 by Barclay from Cleveland, OH
Overall Rating: 7
Cleanliness:[10] • Location:[6]

• Good Clean room.
• 18 Dollars for parking.

“Great location and clean room. Superb access to metro for transportation. The only downside is the 18 dollar parking fee.”

Jul 17, 2007 by Frank from Palos Heights, IL
Overall Rating: 3
Cleanliness:[5] • Staff:[3] • Location:[8]

• Location and nice beds.
• Airport van driver left for day and failed to pick us up at airport even after direct call to desk to arrange pickup.

“Small rooms and older property but location is excellent for airport access - called front desk to arrange van pickup and told to wait only to be picked up by another Hotel after we were observed waiting for a long time only to learn driver never was coming.”

Jul 17, 2007 by Diane from Salisbury, MD
Overall Rating: 1
Cleanliness:[4] • Staff:[1] • Location:[7]

• The Shuttle picked us up promptly at Reagan Airport.
• The staff could have cared less about us; bartender was awful.

“After a long flight from Mexico, we arrived at Reagan airport 10:45 pm tired and frazzled. I called the hotel, and as promised, the shuttle was sent and picked us up within ten minutes. The shuttle driver had taped a handwritten note on the dash that said, "your tips are appreciated". I thought that was tacky. We were hungry and wanted a drink, so as he dropped us, the shuttle driver said the Bar was open until 12 pm. We arrive around 11 pm, the front desk clerk hands the keys over (no 'welcome' or anything) and also tells us room service stopped at 11pm and the bar is open till 12 pm. Well of course, we unload the suitcases; get to the bar at 11:15 pm. My husband asks for Jim Beam and ginger ale. Only have Makers Mark and Sprite (No ginger ale?) These drinks were $15 each! Outrageous!! Immediately afterwards, the bartender announces 'Last Call'. It's 11:20 pm- what happened to midnight? She didn't care, and we were not the only ones there. To top it off, a bug crawls across the carpet! I then ask the desk clerk for a carryout menu (we're starving), and I call the sub shop recommended. We're told the food will take 45-55 minutes because it's so difficult to get to the hotel! Come on Hilton! Don't recommend carryout places like that! Good news- the Starbucks coffee was free in the morning. Bad news, ATM in lobby was out of cash! Can't recommend this place.”

Jul 17, 2007 by Christi from Kirk, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[8]

• Clean, nicely decorated.
• The room we had would have been more comfortable if it had been wider.

“We had a good stay. We were able to get an early check in when we arrived at about 1:00. The room appeared to be very clean. Lots of elevators available.”

Jul 13, 2007 by Mir from Dublin, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Cleanliness and close proximity to airport.
• Nothing.

“The hotel room was nice and clean. The stuffs were friendly and knowledgeable. It was four blocks from the Metro (train) station. Restaurants were close by and the area (Crystal City) was safe.”

Jul 5, 2007 by Fran from Clayton, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Service was excellent. Staff very helpful to answer questions. Bed very comfortable.
• Hotel pickup at metro station was quite delayed.

“Our check in was quick. Room was comfortable. In room coffee was great to my surprise I've never had good coffee from those little coffeemakers. Plenty of pillows on the bed, with a down quilt. Sheets were soft. Everyone was friendly and helpful.”

Jul 5, 2007 by Bill from Colorado Springs, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Fantastic workout/swim facility! Over the top!
• Wish the internet was free or cheaper.

“Bed, bath, workout facility. All top notch!”

Jul 4, 2007 by Marcia from Virginia Beach, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable bed and friendly staff.
• The price of parking.

“The bed and pillows were so comfortable! We were trying to decide whether to walk to the Metro when the shuttle driver suggested that we take the free shuttle to the airport which is at a Metro stop.”

Jul 4, 2007 by Felicia from Madison, WI
Overall Rating: 4
Cleanliness:[8] • Staff:[6] • Location:[9]

• Location, airport shuttle.
• Not impressed with pool, fitness center or business center.

“Overall, I was disappointed with the hotel. I am a Hilton Honors member and have stayed at several other locations in which I've been very impressed with the amenities and quality of service. I spent most of my time at the Marriott Crystal Gateway with colleagues. The charges for services do not reflect the quality of services provided in the business center-very small, limited workstations, not staffed. It took 1-1/2 hours and three calls to have a hotel information book delivered to my room. No sugar for the in room coffee service. Pool and fitness center are inadequate.”

Jun 28, 2007 by Sarah from Rock Hill, SC
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Staff was very friendly and helpful.
• Charge for parking garage.

“The front desk manager provided free parking after I complained.”

Jun 28, 2007 by Albert from Lake Worth, FL
Overall Rating: 8
Cleanliness:[6] • Staff:[10] • Location:[10]

• Excellent location.
• Non smoking floors had strong smoke odors.

“Excellent location, great front desk staff, normal quality rooms, strong odors of cigarette smoke throughout the non smoking floors. So strong that it burned the eyes walking through the hallways.”

Jun 27, 2007 by Peggy from Longview, TX
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• Friendly staff.
• Access to check in and parking.

“Room was small, but clean and comfortable. We had choice of sharing bed or smoking room. Staff was very friendly and helpful. On arrival could not get in the drive due to cars parked without drivers, even in the self parking lane. Parking was congested and not well directed. We actually got penned in and had to back out of an area (I had to get out and direct us backwards as far as we could go - taking several backups in small car to get turned around) while trying to find a parking place. Beds and rooms were very comfortable and clean. Bathroom was small, but clean with several personal grooming accessories.”

Jun 25, 2007 by Carolyn F. from Bayonne, NJ
Overall Rating: 2
Cleanliness:[8] • Staff:[2] • Location:[8]

• Convenient location, clean.

“I felt cheated by this hotel because they overbooked and they sent their full paying customers to other hotels they stuck four of us in a room with a full sized bed. I would have been better off sleeping in my car in a rest area. Shame on the Hilton. I certainly expected better, or at the very least what was promised, a room with a king size bed or a room with two queens.”

Jun 19, 2007 by Jennifer from Washington, DC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Treatment by the front desk.
• Other guests.

“The management as well as the front desk and services staff were very friendly and helpful.”

Jun 7, 2007 by Patti from Centennial, CO
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Location.
• Front desk said drivers could take us to the metro but drivers only wanted to go to airport, they didn't want to go out of their way for the customer.

“Other then the drivers being bothered by a customer request, the hotel was clean and the house keeping staff was excellent.”

May 31, 2007 by Mike from Halethorpe, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Very clean, nice rooms with quality furnishing and room amenities
• No Jacuzzi. Parking garage was closed and forced pay $20 per day for parking.

“The Hilton at Crystal City is a very nice hotel. The room was very nice with upscale features. Nice fitness center and pool, but no Jacuzzi. I would have like to have known prior to booking my stay, that I would have to pay for valet parking due to garage maintenance. Call hotel prior to booking.”

May 30, 2007 by Nijamuddeen from Perrysburg, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Great hotel.
• Parking cost ($20 for 24hrs).

“Great place to visit Washington DC.”

May 30, 2007 by Bob from West Chester, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location and very nice for the price.
• Pool could have been nicer. cafe/pub off lobby was dark.

“Some of our negative reactions are relative to the construction that was taking place in the entry foyer. It was a very nice place to stay for our vacation to Washington D.C. Thank you! The people/staff were very friendly. It was a good experience. We would stay there again.”

May 23, 2007 by Rosemary from Bronxville, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[5]

• A handyman came immediately when we reported that the toilet had clogged up. Our car was waiting for us within 5 minutes of being requested.
• It was a bit of a hike to the Metro, and then a half hour ride into downtown DC on a Saturday.

“I would recommend this hotel. The room was very clean and beautifully decorated. The bathroom is quite small for the size of the bedroom. This hotel is about 1/4 mile from Reagan airport and we could not hear any noise from planes taking off and landing. The only negative about the hotel itself is that when a door was being closed next door, it was so loud that it sounded as though it was in our room. I would recommend asking for a corner room without neighbors.”

May 7, 2007 by Ashok from Brookline, MA
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[8]

• God hotel, great location, business friendly.
• Construction, hotel lobby rearranged temporarily.

“God hotel, under construction, great location.”

May 3, 2007 by Peter from St. Petersburg, FL
Overall Rating: 3
Cleanliness:[8] • Staff:[5] • Location:[7]

• Bedding.
• 7 bus loads of high school students roaming the halls.

“Hotel okay. Was given key to room with someone already checked in. High school students everywhere riding the elevators all the time and roaming the halls. Complained several times without much result.”

Apr 25, 2007 by Gabrielle from Lexington Park, MD
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[8]

• I liked the beds, they were very comfortable.
• I didn't like the valet parking arrangement.

“The rooms were nice, but very small compared to the courtyard by Marriott located nearby. I wasn't happy with the valet parking arrangement and the fact that it cost $20. Parking should be free for hotel guest.”

Apr 10, 2007 by John from Bedminster, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Good location; clean and newly renovated.
• A/c unit is too loud.

“The location is excellent! Only a few minutes you will be in the city again. The hotel is newly renovated (the front entrance is still unfinished) and everything (from furniture to bedding to carpet) is very new and clean.”

Apr 6, 2007 by Cathe from Lake Oswego, OR
Overall Rating: 6
Cleanliness:[6] • Staff:[4] • Location:[7]

• Comfortable room.
• Parking, web site says it¿s free - its not!

“Construction was noisy. Parking attendants were not helpful. Parking garage was closed so only valet was available and the attendants did not recommend street parking - only valet. I may not stay here again - then again, the bed was comfortable.”

Mar 21, 2007 by Eva from Austin, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[7]

• Complimentary shuttle to airport and local area.
• Needed the shuttle at 5am along with 25 other people and only had one shuttle running.

“Beautiful hotel although undergoing some construction, very nice folks working there and great shuttle system.”

Mar 20, 2007 by Stacie from Evington, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The valet people were super nice.
• I don't like having to pay for parking.

“Most enjoyable and relaxing. This was the 2nd time I¿ve stayed at your hotel.”

Jan 4, 2007 by Ramona from Hampton, VA
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[5]

• Friendly staff.
• Hotel was renovation.

“The hotel was clean and the staff was professional. However, I was attached to another room in which the traveler were verily loud.”

Dec 25, 2006 by Corey from Richmond, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Clean.
• Fire alarm went off for 30min.

“I enjoyed my stay. ”