User Reviews for Doubletree Crystal City at National Airport

Research User Reviews for Doubletree Crystal City at National Airport (1-20 of 306)

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Oct 24, 2009 by Patricia from Kailua Kona,HI
Overall Rating: 10

• The staff was friendly and efficient.
• Shuttle was not always on time.

“Great place to stay.”

Oct 22, 2009 by Danielle from Burlington,VT
Overall Rating: 10

• The layout of the room was excellent!
• The restaurants had limited and expensive menus. Gift store very expensive!

“I choose this hotel because of it's proximity to the Metro station into DC; as well as the courtesy shuttle available. From the instant I arrived the hotel staff was friendly and courteous! Both the lower and upper lobbies were well appointed and comfortable! I was thoroughly impressed with the guest room! The room was more like a suite. Walking into the room you entered into a living room type area with a sofa, TV and desk amenities. A small hallway led to the second area that included another TV and an ultra comfy bed. After a day long jaunt around DC the living quarters were a welcome site! Relaxing on the sofa was a nice feature to unwind on before going to bed. The only thing that I would have liked different was the prices of both the food in the restaurant and the items at the guest store. However, this might not be a hotel feature, but an area feature as all the stores in the area were expensive for food and basic items! Lesson learned that be sure to pack toiletries and if you must buy stuff of that nature as well soda and snacks there is a Rite Aid pharmacy in the Crystal city shops which is just 1 stop away on the Metro Blue Line.”

Oct 22, 2009 by Wesley from Asheville,NC
Overall Rating: 3

• Convenience to the Metro.
• Awful staff and awful restaurants.

“The staff lost our reservations, then after finding them, attempted to check us out of the room after one night of a two night stay, the staff was extremely rude, the restaurant/bar (the revolving rooftop) was horrible. Nothing good except location, and that wasn't great - the shuttle was good when it was one time, useless when it wasn't.”

Oct 17, 2009 by Bobbie from Clinton,IN
Overall Rating: 9

• All staff was exceptionally friendly and hellpful. Large rooms and cleanliness.
• Prices and limited dining choices.

“The hotel was clean and all staff went out of their way to make you feel welcome. All questions were answered quickly. The woman that worked in the consier service went out of her way to ensure that we were able to see all the sights. My husband is in a wheelchair that the bus service couldn't accommodate, so she found a driver who was willing to take us, as needed, to the places we wished to see.”

Oct 17, 2009 by Bill from Scottsdale,AZ
Overall Rating: 9

• Great location for my purpose, clean and comfortable. Nice staff.
• A little aged.

“Great value from Priceline compared to nearby hotels.”

Oct 4, 2009 by Sara from Glen Allen,VA
Overall Rating: 8

• Convenience to 395.
• Lobby on 2 different floors.

“Nice staff. Provided list of restaurants and overall, very friendly.”

Oct 4, 2009 by Ernie from Rochelle,VA
Overall Rating: 8

• The friendliness of the staff.
• The $21 daily charge for hotel customer parking.

“Friendly and helpful staff.”

Oct 3, 2009 by Chuck from Saint Louis,MO
Overall Rating: 10

• Love the rotating restaurant at night.
• No free Internet.

“Terrific high quality hotel with easy access to DCA.”

May 27, 2009 by Sophie from Brossard,Canada
Overall Rating: 9

• Location, indoor pool, shuttle service to and from airport and metro.
• Pool hours should be increased due to the limited capacity of swimmers.

“The hotel location was very convenient, staff was friendly, some spots were missed by the cleaning staff in the room, such as a chewed gum stuck on the closet shelf. This gum was there prior to our arrival, we tried to remove it without success. The comfortable beds were a highlight of our trip.”

Apr 24, 2009 by Barbara from Pine Bush,NY
Overall Rating: 10

• The most comfortable bed I've ever slept in!

“Easy access to Metro. Breakfast buffet was great. Staff was very friendly and helpful. Overall it was great stay and we would definitely stay there again!”

Apr 20, 2009 by Glenn from West Warwick,RI
Overall Rating: 9

• Good location.
• $21.00 parking fee.

“Excellent except for parking fee. Priceline should let people know if there will be an additional charge for parking or other things before being surprised upon check in. Surprise parking fees have been common with the many times we have used Priceline. In addition, The Palm resort hotel in Kissimee, that we used in March added a surprise $ 7.00 resort fee after we arrived.”

Apr 5, 2009 by Meredith from Cypress,TX
Overall Rating: 10

• I loved this hotel because the business center offered free color printing without a per page charge. Rooms awesome!
• Not on metro but they do have a shuttle to the Metro.

“Very clean, great for business travelers.”

Feb 18, 2009 by Christopher from San Diego,CA
Overall Rating: 8

• It was a bit of a walk to where I needed to go.

“The Doubletree is a fine hotel and certainly an excellent. If you need to get to Pentagon City it is very convenient, but if you need to get to Crystal City (which was my destination during the weekend) then enjoy the walk for it is a bit long for most people. I didn't mind it too much.”

Nov 7, 2008 by
Overall Rating: 9

• No fridge in the
  room.

“Very nice hotel and easy access to the Metro (yellow and blue lines) and Reagan National Airport and
plus the hotel had free shuttle service.
”

Nov 6, 2008 by Joy
Overall Rating: 6

• Location in distance from the airport and downtown.
• The a la cart refrigerator, micorwave and internet servcie.

“The hotel is an older holtel that you can tell has gone through renevations.
The decor is pleasing. The location is ideal for torist travelers of Washington DC however there is no walking sights to see close to the hotel and the subway is dificult to walk to from the hotel. I would go back for a conference but I would not come back for pleasure I would like the hotle to have more ambiance.”

Sep 12, 2008 by Rita from Buckhannon, WV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Skydome lounge.
• NA.

“Excellent.”

Sep 10, 2008 by Michael from Zurich, AE
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Very convenient location, great revolving restaurant.
• Boastful check-in staff.

“The hotel is close to the pentagon. It's very close to the pentagon city mall and also convenient if heading to DC.”

Sep 4, 2008 by Christine from Catharpin, VA
Overall Rating: 3
Cleanliness:[5] • Staff:[3] • Location:[7]

• The convenience of the location. A taxi to the city was cheap.
• Staff, two towers, parking, Sky dome Restaurant, price too high for quality of room and staff!

“The room was comfortable. Staff was ghetto and not accommodating. I needed advice on a place to take my friends and they said they couldn't help. The two towers were too confusing coming from the parking lot and up to the room. I spent more time walking around to get from point A to point B. Valet lied to me, said they only offered valet parking when there is self parking (come to find out). This hotel was not relaxing. It was a hassle for everything. Even our keys didn't work the first go round to the hotel room.”

Sep 2, 2008 by Louis from South Windsor, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location.
• Bathroom fixtures were old and cracked.

“Great location if doing business at Pentagon or North Crystal City. Great Pentagon City restaurants within convenient distance.”

Aug 22, 2008 by Adrienne from Arlington, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The proximity to the metro and the shuttle service were great.
• Parking was outrageous for hourly visitors.

“The doubletree was convenient to the airport and to the metro rail system which allowed me to travel all over the DC metro area. The room was a little small but very neat and clean. The bed was fantastic. The only complaint was the parking. If someone wanted to visit and have dinner in the hotel parking was between $9 per half hour up to $25. Also there were very few places to park on the street near the hotel. The hotel staff was extremely courteous and I loved the cookies at check-in.”

Aug 18, 2008 by Tim from Newnan, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very well appointed rooms.

“Very nice!”

Aug 14, 2008 by Karen from Camden, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• The rooms were large and the mattress was very comfortable.
• More information should be available in the room about the immediate area. facilities.

“The hotel was very quiet and comfortable. Loved the Sky dome bar and even the casual downstairs was nice.”

Aug 13, 2008 by Carol from Wallingford, CT
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• View was great! So was overall service.
• Pool closed too early (9 PM); Parking was expensive ($19).

“Arrived with a 17-year-old daughter and a 12-year-old son, who both appreciated the cookies! Upon check-in I requested a roll-away for my son. It arrived soon after we got to our room - impressive! Room service was speedy too, though, as is typical in a hotel, the food was pricey. Pool was a plus, though the hours were a bit short. Would like to have had it open a bit longer after a long day of driving from North Carolina. Pool guards wouldn't let my son jump in the pool, even the deep end. They were a bit too strict - and I am very careful around pools! The plus is that the hotel actually had pool guards (I think that's state law in Virginia, though). Loved the end room, which was quiet and had a great view of the Pentagon, the Washington Monument and the Jefferson Memorial. Quiet atmosphere provided for a good night's sleep. Overall, a wonderful experience.”

Aug 10, 2008 by Kaye from East Orange, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[5]

• The check in was quick and efficient.
• The check in lobby was on the second floor, the person at the registration desk seemed preoccupied. He didn't make eye contact.

“OK for business travel. Not particularly elegant or stylish. Decent breakfast. Small bathroom, OK bed, not great bath accessories.”

Aug 2, 2008 by Sheryl from Arlington, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The welcome cookie was awesome!
• Required using dirt paths and cutting through parking lots to get to closest metro.

“Well appointed business traveler hotel. Reasonably close to metro. Shuttle was available but often the wait for the shuttle was longer than the walk to the metro.”

Jul 28, 2008 by Lisa from Hixson, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location.
• Room a little small.

“This hotel was very convenient to airport and shopping mall. You can get to the shopping area just as fast by walking as you can with the shuttle, though, just ask about the shortcut. The beds were very comfortable and had three restful nights. Check-in and out was very easy. My only complaint is that parking was chargeable, which seems pricey, but not too bad for the area. We brought our bicycles and kept them in our room, and the hotel was convenient to bike trails.”

Jul 19, 2008 by Eric from Greensboro, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Nice staff, good location.
• Had to pay 19$ a day parking.

“Hotel was nice, staff was nice, clean. The parking was expensive but overall it was not bad.”

Jul 17, 2008 by Jeff from Durham, NC
Overall Rating: 2
Cleanliness:[2] • Staff:[5] • Location:[10]

• Good location/transportation to metro.
• Room was terrible.

“Not a four star hotel.”

Jul 10, 2008 by Roni from Indianapolis, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly, comfortable, CLEAN, and comfortable!
• Everything was WONDERFUL!

“The Doubletree was fabulous. Many airlines house their pilots there. One pilot said that he had been staying there for 20 years and it was always clean, friendly, and well kept. When I return to Washington, I will definitely stay at this particular hotel again. Loved the warm cookies at check-in. Food, service, and accommodations could not have been better.”

Jul 10, 2008 by Patrick from Bear, DE
Overall Rating: 3
Cleanliness:[5] • Staff:[4] • Location:[8]

• All around nightmare - Charged 20 a day for parking and told to search the streets.
• Check in nightmare line around the lobby chaos 30 mins easy.

“Check in was terrible and the stay went down hill from there. Parking was charged 20 a day and then told to search the streets when small cramped lot was full. This hotel is in desperate need of all updates to all areas. Stay only if the only place in town to get room.”

Jul 10, 2008 by Michael from Richmond, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location was great, only a couple of blocks from the nearest metro.
• Showers were not tall enough (I'm 6'7" and showers are too small as well).

“Very nice hotel (good size rooms). It could use the flat panel TV's in the rooms and also allow free Wi-Fi in the rooms as well (11.95 per day is too much). Also a list of places to eat near the hotel would be helpful that are walking distance and also has delivery to the hotel as well.”

Jul 10, 2008 by Melissa from Loveland, CO
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• The beds.
• We were initially placed in a room where the air conditioner didn't work, then they sent someone to fix it and finally changed rooms.

“It was a nice hotel. As polite as the staff was, they were a bit slow to resolve the air conditioning problem. They were quick to respond by sending someone up but should have just moved us instead of making us wait for someone to try to fix it.”

Jul 9, 2008 by David from Huntersville, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean.
• Upstairs bar was noisy.

“I like the Hilton Family group of hotels.”

Jul 8, 2008 by from Richmond, VA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[8]

• Good location, clean beds.
• The water in the tub took a long time to empty, after a shower.

“I would recommend it for a single day stay. It is located at a very convenient location.”

Jun 6, 2008 by Valerie from Fort Myers, FL
Overall Rating: 10
Cleanliness:[8] • Staff:[8] • Location:[10]

• Ambience, clean, spacious, location.
• Parking costs, expensive area.

“Arlington, VA is amazing! I love this place. My girlfriends and I took a vacation to visit Washington D.C. and we stayed at this hotel. It is really close to almost every monument in Washington D.C. Like the Pentagon, the Capital, the White House, etc. The Arlington National Cemetery was quite a sight to see! Back to the hotel: the accommodations are really nice, and spacious with free internet access! They have a great fitness center, very cozy, where we worked out for an hour or so. I thought that their indoor heated pool was really cool, as pools usually are outdoors. It was relaxing to take a dip in the night. The staff was friendly; in check-in and checking-out. Big attraction: They have 2 on-site restaurants on the top floors, Windows Over Washington, and the Skydome Lounge. Very upscale dining and an amazing view as you overlook Washington D.C. area. I would love to stay here again sometime!”

Jun 3, 2008 by Dhruba from Bethel, CT
Overall Rating: 1
Cleanliness:[3] • Staff:[2] • Location:[7]

• Location.
• Management was horrible. We were waked up in nights and our baggage were removed.

“Terrible experience. The room we were allocated was allocated for another guest. We were waked up in the night twice in two nights, the door were knocked. It was horrible experience. Our luggage were removed while we were not in the room. After inquiring about this, they told us by mistake room was allocated for another guest.”

Jun 3, 2008 by Shwan from Binghamton, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[7]

• There are two couches in the room. Generally other hotels provide only one.
• In my case, the view was not that good.

“It is good for business travelers. The best thing that I could satisfy about the hotel is a free shuttle bus. It was very convenient and enjoyable. The hotel lobby was also very comfortable.”

Jun 2, 2008 by Debbie from Frewsburg, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Within walking distance of Subway, Crystal City shops and Pentagon.
• Had to pay $19 for parking, but that's about par for the course for DC.

“Great hotel--friendly staff. Great view of the city from upstairs lounge. Not far from Reagan National airport.”

May 30, 2008 by Steve A. from Newtown, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• View of Washington Monument, friendly staff.
• Parking.

“Hotel staff was very friendly and we were able to obtain a room with a wonderful view of Washington Monument. Had a shuttle that took you to the nearest Metro station. Food was good but a little pricey for breakfast. Although near Ronald Reagan airport, did not hear any airplane noise. Had a wonderful stay and would come back to this hotel again.”

May 29, 2008 by Karen from Newport News, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The room we stayed in had a sitting room with its own TV and then the bedroom with another. Perfect for a family.
• We paid $20 a day for parking at their hotel.

“The DoubleTree Hotel was a beautiful, family-friendly hotel. The service was great and very helpful. They provided shuttles to the Metro but we were also within walking distance to the Metro and a huge mall. The only down-side we saw was the cost of parking.”

May 28, 2008 by Simon from Lyndhurst, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Location was great-close to DC.
• Charged for parking $20 per night.

“Good location, close to Metro and attractions. Many places to eat close by. Parking may be an issue but you may find some street parking during the weekend.”

May 24, 2008 by Bob from Victoria, BC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• The shuttle to the airport and the Metro was quick, efficient and timely.
• Lots of school kids messing around and misbehaving in the lobby and on the elevators on Sunday.

“Clean, spacious rooms and lobby area. Valet, bell service and desk staff were very good plus and helpful. Concierge was just average for service, and not always helpful or cheerful.”

May 22, 2008 by Juraj from Wichita, KS
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location and clean cozy room.

“Great price, great location, friendly staff and having Starbuck in lobby is great idea too!”

May 22, 2008 by Kevin from Orem, UT
Overall Rating: 0
Cleanliness:[8] • Staff:[7] • Location:[6]

• The warm cookies.
• Lack of attendants at check in and check out.

“Very busy and productive hotel outside of D.C. close to the Metro and shopping. It seems to pander to the business traveler more than the family traveler.”

May 22, 2008 by Elliot from Woodbridge, VA
Overall Rating: 1
Cleanliness:[4] • Staff:[1] • Location:[9]

• Nothing.
• Customer service.

“We got to the hotel and the receptionist refused to give me and my wife a one bed room. Me and my wife ended up sleeping on two different beds, on our anniversary! It completely ruined the whole night.”

May 16, 2008 by Mike from Canal Winchester, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Location was very convenient to Downtown D.C.
• A convention involving many children.

“The hotel staff was friendly and helpful, the room was very clean, and there were more than enough clean towels! Highly recommendable to anyone traveling to the D.C. area, but not wanting to stay Downtown.”

May 13, 2008 by Eric from Chicago, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location.
• 2nd floor lobby.

“Great location literally 5 minute cab ride from DCA. Short walk to restaurants and Metro stop.”

May 13, 2008 by Ken from Teaneck, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Near to shopping and had transportation to the Metro.
• Hard to get to if you don't know the area.

“Comfortable rooms.”

May 9, 2008 by Carol from Palm Harbor, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• I liked the view from our window & it was comfortable & quiet.
• The water glasses in the room didn't look clean.

“The room was comfortable & quiet. We had a nice view of dc in the distance. We liked the cookies they gave us at check in. I would've liked to have had some kind of inexpensive/free breakfast available.”

May 9, 2008 by Christine from Dulles, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Spacious rooms, 2 TV's, comfy bed, quiet.
• Lacked a coffee table in sitting room.

“Convenient, comfortable, affordable.”