User Reviews for Sheraton Crystal City Hotel

Research User Reviews for Sheraton Crystal City Hotel (1-20 of 62)

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Dec 4, 2009 by Nina from Denver,CO
Overall Rating: 6

• Clean. Airport shuttle. Good amenities.

“I was not happy with the room. They claimed that they were completely full even though I had just booked prior to driving there. I called immediately after booking and was able to get a crib for my baby, which was in the room when we arrived.”

Oct 5, 2009 by Steve from Duluth,GA
Overall Rating: 8

• Great staff and management.
• Nothing.

“Good business hotel. Great location for business around DCA.”

Aug 21, 2009 by Theresa from Cllege Park,GA
Overall Rating: 10

• The location, the staff and the comfortable beds.
• The bathroom did not have a counter.

“This hotel overall was very good and the helpfulness of the staff was above excellent.”

Aug 19, 2009 by Christian from Washington,DC
Overall Rating: 9

• The bed was very comfortable.

“Loved the bed and fell asleep with in a few minutes of hitting the pillow.”

Aug 9, 2009 by Joan from Gainesville,FL
Overall Rating: 5

• Too far from DC Mall.

“Nice place for buisness travel, but not as close to DC attractions as I would have liked.”

Aug 4, 2009 by Patty from Shaker Heights,OH
Overall Rating: 10

• EVERYTHING!

“Staff were extremely accomodating! Clean and welcoming.....classy!”

Jul 13, 2009 by John from North Quincy,MA
Overall Rating: 10

• Clean room, helpful staff.
• Paying for the parking as a hotel guest.

“Staff was most impressive. Very friendly and helpful. Even the domestic help was polite and accomodating.”

Jul 12, 2009 by Tresa from Tazewell,VA
Overall Rating: 4

• Location and
  room was clean.

“The location was great. However was not aware of the construction to the garage and the pool was closed. The construction was very loud, could hear from the garage below ground to the room on 12th floor.”

Jul 3, 2009 by Doliecha from Kenner,LA
Overall Rating: 9

• The front desk staff was very professional and my transportation to the airport was also exceptional.
• Hotel was great.

“The customer friendly environment was exceptional and they made me feel relaxed as soon as I walked in to the Hotel.”

Jun 5, 2009 by Jonesie from Douglaston,NY
Overall Rating: 8

• The staff was very helpful and friendly.
• Our room was between those of school's visit to DC. We called security because of the late night & early morning noise in the wall.

“The hotel was excellent except for our room assignment mentioned in the previous comment regarding the school trip. The school guests should have been put in a more isolated area away from other guest.
Parking charges were very high.”

May 7, 2009 by Rachel from New York,NY
Overall Rating: 10

“Very accommodating staff and
we had a great stay.”

Apr 16, 2009 by Yvonne from Erie,PA
Overall Rating: 5

• Location.
• Expensive parking
  WiFi required a payment.

“Although the room reservation was confirmed, a king room was not available upon our arrival. The staff did the next night, move us, give us a breakfast and fruit/wine in our room. Our first room was very nice but no bed - just a sofa bed.”

Apr 11, 2009 by William from Honolulu,HI
Overall Rating: 8

• Front desk personnel were friendly and accommodating.
• Poor maid service. She was not thorough and forgot much.

“We enjoyed staying at this hotel. A big plus were the computers set up in the lobby for hotel guests to use, compliments of the hotel.”

Apr 8, 2009 by Shanda from San Diego,CA
Overall Rating: 9

• Location to metro.
• Parking.

“Easy to get to attractions. Breakfast is 15.00.
Parking is 25.00 a day.”

Mar 26, 2009 by Veronique from Fredericksburg,VA
Overall Rating: 7

• Modern decor and good color scheme.
• No mini fridge or microwave in the room even Best Western offers that.

“This hotel seems great for business not so much for a romantic getaway. The daily parking rate was a little on the high side for the quality of hotel. The staff was wonderful.”

Mar 11, 2009 by Wes from New Haven,CT
Overall Rating: 7

• Conveniently located near metro.
• Rooms lacked door closing buffers and sound insulation, making every door close heard with a large bang.

“The Sheraton in Crystal City is a conveniently located. It is the type of hotel most frequented by business travelers because of its amenities and location. This hotel's best feature is that it is only one mile from Regan National Airport. If you're flying in from IAD (Dulles) it can be reached by the metro and Washington Flyer Bus. The Metro Rail stop is literally across the street, definitely a plus for tourists that want to get into DC quickly. Rooms were clean and staff was friendly. My only complaint was that their LCD TV was not High Definition, but just Standard Definition. In addition, the rooms on my floor, floor 4 did not have door closing mechanisms. Every time a person would leave their room, you would hear a huge door slam. The doors are also not very sound insulated as there is a huge gap from the bottom of the floor to the door. This may be an issue for noise sensitive people.”

Feb 4, 2009 by Ellen from Anderson,CA
Overall Rating: 9

• beautiful room and view
• double beds instead of queen, expensive parking

“the hotel was beautiful, all new, updated. However, we had double beds instead of queen and parking was expensive and definately added to the overall cost of staying.”

Jan 30, 2009 by Bruce from State College,PA
Overall Rating: 9

• Location.
• I had to get 3
  TV remotes before one worked.

“Great location for business in Crystal City or even visiting Arlington/Alexandria for fun. Easy access off of route 1.”

Jan 1, 2009 by Regina from Reading,PA
Overall Rating: 5

• Friendly staff, clean rooms, and good location.
• $22.50 hidden parking charge was ridiculous, breakfast buffet was awful/high priced, slow elevators, key cards didn't work well, non-working outlets.

“Friendly staff, clean rooms, and good location. $22.50 hidden parking charge was ridiculous, breakfast buffet was awful/high priced, slow elevators, key cards didn't work well, non-working electrical outlets.”

Oct 23, 2008 by Darryl
Overall Rating: 10

• Sheraton was beautiful. My family really enjoyed their stay.
• No microwave in room. Pool & exercise room not on ground floor.
  

“The Sheraton Hotel was marvelous.”

Oct 22, 2008 by Michelle
Overall Rating: 10

• I loved having a business center that provided free internet and printing!
• I found a piece of garbage in my room that had not been cleared out from the previous occupant.

“I really enjoyed staying at this hotel and would definitely stay here again. The person at the front desk (a young man) was wonderful! He was very helpful and pleasant to work with.”

Oct 15, 2008 by Bruno
Overall Rating: 7

• Well-located, safe, clean and with friendly personnel.
• Expensive parking and $ 100 USD deposit fee not mentioned on the check-in.

“This is a great and cheap hotel, with a great service, friendly environment, well-located, close to Pentagon City mall and across the street from a subway station towards DC. Nevertheless, with an expensive 24 hours parking service and a $100 deposit fee not mentioned while I was checking-in.
”

Sep 14, 2008 by Beverly from Minotola, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Friendly staff, great beds.
• Parking $22.50/day, pool drained.

“The was a pleasant stay. Beds dressed with crisp clean cotton sheets with a down comforter and an assortment of feather and foam pillows. Help at the front desk was always available and all inquires were answered quickly and correctly. Restaurant is a little expensive, but in Washington DC, everything is expensive. Metro stop is literally across the street and Crystal City shops have an assortment of dining options. Only down side is parking at $22.50 per night which is charged immediately to your credit card. We were disappointed that the pool was closed. These things were only minor and did not affect our stay.”

Sep 12, 2008 by John from Louisville, KY
Overall Rating: 3
Cleanliness:[10] • Staff:[3] • Location:[7]

• It is beautiful, and very comfortable.
• They charge $22.50 per night for parking in their own parking garage.

“I was not thrilled with the hidden cost for parking. They charged $22.50 per night to park in their parking garage. Other than the fact that the staff was unhelpful and tip-hungry. The hotel was beautiful, the room was quiet, and the TV was really nice.”

Aug 14, 2008 by Brian from Seattle, WA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[7]

• The bed was actually the most comfortable I'd ever slept on.
• The pizza place they recommended was horrible.

“Good hotel, just about what we expected. Being half a block from the Metro station was ideal since we were able to go to Old Town, Reagan Airport and Downtown DC very easily.”

Aug 12, 2008 by Rick from Fairfield, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[7]

• Convenient to airport; with a car, convenient to DC.
• Parking (expensive, parking space layout is extremely poorly designed).

“Acceptable for solo business travel; hotel staff and room generally excellent; restaurant and parking facility are the only drawbacks.”

Jul 20, 2008 by Bo from Plantation, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, big room, close to metro rail.
• Daily wireless internet access charge.

“Very nice.”

Jul 17, 2008 by Jo A. from N. Huntingdon, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The rooms were spacious and very comfortable.
• I did not like the extra cost of parking at $22.50 a day.

“I like everything about this hotel. The only thing I did not like was the extra cost of $22.50 per day for parking.”

Jul 17, 2008 by Nancy from Wisconsin Rapids, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was extremely attentive and knowledgeable. The best I've ever seen while traveling!
• The pool hours were not convenient for families on vacation. It closed at 8 pm. right about the time we'd like to start using it!

“The hotel was extremely convenient to the Reagan National Airport and the Subway line into D.C. The hotel has an airport shuttle, and the Subway (which goes all around the DC area) is right across the street. If you stay here, there is absolutely no need to rent a car! The hotel staff was the best I have ever experienced, and I do a ton of traveling. They were very attentive and extremely helpful. They went out of their way to help. Even when my family wasn't looking for help! The hotel was very clean, the beds were very comfortable, check in and check was fast and efficient. There was a rooftop pool, but the hours were quite limited.”

May 30, 2008 by Tim from Laura, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Just a nice hotel.
• Parking cost was way to high.

“This hotel is very nice, the staff went out of there way to take care of us. The parking was pricey, and the elevators seemed to be slow when the hotel was busier. Other than that very nice place, rooms are quiet even though there was a party on Sat. night (we were notified about it on Fri.) we could not hear the party going on. Very clean, I would recommend this hotel and again the staff was great.”

May 30, 2008 by Ruth from Mount Tabor, NJ
Overall Rating: 5
Cleanliness:[10] • Staff:[9] • Location:[9]

• Cleanliness.
• The parking is horrible.

“The hotel was good and employees/staff was good. The parking was horrible and there was no microwave that would have helped the hotel stays.”

May 30, 2008 by Alesha from Pineville, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, staff, cleanliness, and check in.

“Sheraton Hotel was great due to location convenient located by Metro-line (blue), shopping, food, computers with Internet available, room was clean, area was safe (my son, 10 years old and I would walk at night to restaurants), staff was nice, helpful, and professional. I highly recommend this hotel.”

May 16, 2008 by Debbie from Selma, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was a very nice hotel and our room was clean and comfortable.
• We had to pay almost $20 per day for parking. The access to the front of the hotel and the parking garage is a bit confusing.

“The Sheraton in Crystal City met our expectations in every way. We were very comfortable and very happy with our room. The restaurant served a great lunch (that is the only meal we ate in the hotel). Overall, a very nice stay, except for the parking fees.”

May 2, 2008 by Necole from Richmond, VA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The staff were awesome in assisting me, even going as far as personally showing me how to use the metro rail.
• Expense of parking per day.

“I was impressed overall by the knowledge and friendliness of the staff; giving me personal attention to my needs.”

Apr 18, 2008 by Rebecca from King William, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• The rooms were nice and attractive. The bed was very comfortable but I was most impressed with how clean the bathroom was.
• It did not provide free parking. They had a deck and to valet park was $24.00.that is way too expensive if I am a guest in your hotel.

“The rooms were great. They were clean and comfortable and a good location since we were using the metro to travel into dc. The staff was friendly and helpful. I do wish the cost for parking was include for guest of the hotel. Had I known we may have picked somewhere else?”

Apr 2, 2008 by Mike from Virginia Beach, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Location.
• The shower floor (no tub, probably a handicap room) is higher than the bathroom floor. Water flow out to the bathroom floor when showering.

“The shower floor (no tub, probably a handicap room) is higher than the bathroom floor. Water flowed out to the bathroom floor when showering. Happy about everything else, excellent location.”

Mar 24, 2008 by Mike from Winchester, MA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• Convenient location, staff was accommodating.
• Undergoing much needed renovations.

“Higher up rooms have been renovated and are fine. This is a lower end Sheraton but clean and convenient to subway and airport. Staff was quite pleasant.”

Feb 25, 2008 by Mike from Winchester, MA
Overall Rating: 2
Cleanliness:[2] • Staff:[4] • Location:[7]

• Good location near Metro.
• Toilet did not work, TV did not work, and key did not work.

“I don't know if they were giving me bad rooms (I had to change when the toilet in the first room did not work) or if it was busy, but by far the worst of my experiences in the last year.”

Oct 31, 2007 by Joedixon from Washington, DC
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• I fell in love with the staff. The front desk manager was just great.
• The breakfast buffet was overpriced for what was available. .

“I stayed here at next door at the Marriott. The Marriott had nicer rooms but their staff could not come close to these guys here at the Sheraton. They were just fabulous. From the manager down to the room maids. This will be my choice for hotel. Just make sure you're hungry before you purchase the breakfast buffet.”

Oct 25, 2007 by Bryan from Atlanta, GA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• The proximity to airport & subway.
• Not much to do in and around hotel.

“Great room at a great price, plus a gym, free breakfast for club level members, free hors' douvres in the evening. I have absolutely no complaints about my stay.”

Oct 24, 2007 by Yutaka from Pebble Beach, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• Very near from subway station.
• Facilities are old and carpet in room was not clean.

“Simple but basic service was good for normal use.”

Oct 17, 2007 by Amy from Ft. Bragg, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The lobby area was warm and inviting, and our room far exceeded our expectations based on previous reviews I had read.
• I was under whelmed by the quality of the breakfast buffet served on the weekends.

“We found the lobby area clean and inviting. The room we had was spacious and the bed very comfortable. The staff was extremely friendly and let a friend who came to visit us park for free. It is a 2 minute walk to the metro, although the metro ride into dc took us a good 45 minutes. I would definitely stay here again.”

Oct 11, 2007 by Dave from Wichita, KS
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very convenient to Metro, Nicely appointed rooms, clean.
• Loud concert until 3 am and we were on 5th floor.

“Other than the late night concert that could easily be heard on the 5th floor, the hotel was in a great location to walk to Metro or a number of restaurants. Very clean and nicely appointed rooms. Very friendly staff.”

Sep 19, 2007 by Charles from Fairfax, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[7]

• Good location and comfortable rooms.
• Hard to find, expensive parking.

“Nice hotel but difficult to locate in crystal city. Awkward/Narrow driveway and entrance/exit to hotel garage. Garage was not crowded but space was tight. Parking was expensive but in/out privileges is allowed. Process of paying for and getting a parking pass was awkward. Rooms are nice and clean. Our room included a small fridge. Bathroom was nice but seemed dated and somewhat worn. Beds were nice, clean, and comfortable. Door to room was hard to open - had to try key several times before we could get in. Common areas of the hotel seemed nice. We did not go to the hotel bar or restaurant.”

Jun 1, 2007 by Jean from Caldwell, NJ
Overall Rating: 8
Cleanliness:[9] • Location:[9]

• Convenient location.
• Elevator too slow, pool did not work.

“The hotel is every good at this price.”

May 31, 2007 by Anand from Edison, NJ
Overall Rating: 3
Cleanliness:[1] • Staff:[1] • Location:[6]

• Room was comfortable.
• The AC and elevators were pathetic, we had a tough time sleeping.

“The hotel is okay for a stay if you are staying over the week end (couple of days) , the reception didn't look welcoming at all . The AC at the hotel was pathetic even a 2 star hotel is far better. The elevators were not working most of the time and had to wait for a long time. The parking is not free and they charge 15$ per night for parking. If you are getting your own car please be ready for paying 15 per night for parking. Also there is smoke filled in the walkway outside the room so it is irritating if you are with your family, this is despite the fact that all the rooms in the corridor were non smoking.”

Dec 11, 2006 by Dave from Mechanicsville, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Exceeded expectations.
• Wanted a lower price, keys did not always work.

“Needs bigger conference rooms.”

May 25, 2006 by Aiely from Saratoga, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[8]

• The staff was great.
• The bed was not comfortable.

“This hotel is located next to ground zero (WTC). It costs $50 for parking overnight. The hotel itself was well kept however I really don't think I would use them again. The bed was uncomfortable and they only had 2 pillows that were rather worn out. I woke up with a back and neck ache. I do have to say that the staff was great and rather helpful.”

0 of 1 people found this review helpful.

Apr 9, 2006 by Joseph from New Orleans, LA
Overall Rating: 6
Cleanliness:[3] • Staff:[4] • Location:[9]

• Half-block from Metro station, excellent getaway to DC downtown.
• Strong cigarette smoke in the lobby area becuase the location of the bar.

“The hotel is at an excellent location where is half-block from Metro. After get on the Metro, it's 15 minutes ride to Convention Center and the Mall. Unfortunately, the hotel lobby is filled with smoke because people at the bar, which is at the lobby, smoked continuously. The ventilation doesn't seem to work well. The carpet in the room is very old and dirty. Wall paper at the bathroom is peeling off. Tap water has a metal taste and the ice machine was not working at all. If it's not the location, I would not pay so much for this hotel.”

2 of 2 people found this review helpful.

Sep 29, 2005 by Dm from Tucson, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds are very comfortable.
• Some of the outlets did not work.

“This was a good value for the money. It is conveniently located, the atmosphere is nice and the staff is friendly. The beds are VERY comfortable.”

1 of 1 people found this review helpful.