User Reviews for Hyatt Regency Crystal City

Research User Reviews for Hyatt Regency Crystal City (21-40 of 524)

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Apr 25, 2009 by Lysa from Rosemead,CA
Overall Rating: 10

• Beautiful decor, courteous & helpful staff. Clean, comfortable, close to attractions, free shuttle to airport & subway.
• $25 overnight parking charge! Park next door, it's cheaper!

“The hotel is gorgeous. It was clean, comfortable, and I felt like I was in an upscale hotel. The staff was accommodating. There is a free shuttle to and from the local airport and local subway station. The concierge was helping in giving advice on transportation & visiting the tourist attractions. The downside to this hotel is $25 charge to park.”

Apr 16, 2009 by Kristie from North York,Canada
Overall Rating: 9

• The location of the hotel is pretty convenient and the concierge is quite helpful.
• The waiting time at the bar is pretty long and it was short of waitress.

“The hotel is in general quite nice for families. The room was quite spacious and the location is convenient. There is shuttle bus service available to and from the metro station, which helps the leisure travelers.”

Apr 8, 2009 by Kevin from Plainsboro,NJ
Overall Rating: 5

• It is a nice hotel, but their is absolutely no noise insulation-- I was woken up at 2/3am a few times by loud voices reverberating in the room
• Noise level in the room .

“The hotel is nice, but surprisingly the rooms are incredibly noisy. If there is someone staying in the next room, you will hear their voices (as if they are in the same room!). I was awakened at about 2/3am a few times by very loud voices. Other than that, it is a nice hotel.”

Mar 26, 2009 by Miriam from Oakville,Canada
Overall Rating: 10

• The excellent service of the front desk offered early check in without being asked.
• Really nothing to complain about.

“This hotel was perfect in many ways. Excellent staff, perfect location, relaxing, and everything you needed was right there.”

Mar 25, 2009 by Ed from Durham,NC
Overall Rating: 6

• The shuttle was great, on time. Room decor was nice.
• Disappointing room service; not entirely clean and burns on carpet.

“The Hyatt Regency Crystal City looks like a nice hotel on the surface. The room decor is hip and space is ample. Room service food was very expensive and very small portion-wise. The staff didn't mention that pizza deliveries were made to security and you have to meet the driver in security.”

Mar 19, 2009 by Ramon from Madison,AL
Overall Rating: 10

• Modern, clean, easy access.
• We found the valet parking charge high.

“Overall a very good hotel for business travel.”

Mar 19, 2009 by Jeremiah from Jonesboro,GA
Overall Rating: 10

• Location was ideal.
• Parking (valet) was pricey @ $25.00/night.

“During my two-night stay at this Hyatt Regency in Crystal City, Arlington, VA, I was greeted by friendly staff and clean common areas. The room was spacious and was finished in hardwoods and a wonderful mocha and tan decor.”

Mar 5, 2009 by from Fpo Ae,AE
Overall Rating: 8

• Excellent location and combination of amenities available.
• No guest laundry facilities to do own laundry at.

“Nice upscale combination of amenities available here, except for lack of Guest Laundry facilities to do own laundry at. No frig or microwave in the room. Has a roof-top bar & restaurant, as well the restaurant just above the lobby. Has lobby bar and lobby coffee bar. Fitness center available at all hours.”

Feb 13, 2009 by Bill from Charleston,SC
Overall Rating: 8

• Nice bar, could smoke at the bar, and hotel extremely close to airport.
• The enter sign pointed to the airport driveway, which forced me to errantly go to the airport while trying to get to the hotel.

“It was fine. I arrived late, had a beer at the bar, went to sleep, and left early. Didn't actually have much experience at the hotel.”

Dec 21, 2008 by AJ from Washington,DC
Overall Rating: 5

• Beautiful view (albeit a McDonald's sign) and decadent davenport.
• Staff was rude and dismissive.

“Close to Reagan National Airport, and just across the river from DC, the hotel towers above the Pentagon area and provides wonderful views. Nicely decorated and well designed, you'll get plenty of rest or lots of recreation at this property.”

Dec 15, 2008 by Greg from Weaverville,NC
Overall Rating: 10

• Great room decor. Liked the foyer feature.
• Reading lamp needs more wattage not flourescent.

“Upscale business hotel in nice neighborhood near Washington National Airport, shopping, restaurants and Metro. Easy (and cheap) cab ride to downtown Washington. Shuttle to Airport and Metro. Gift shop a little pricey. A great experience over all.”

Dec 3, 2008 by George from Providence,RI
Overall Rating: 4

• Location.
• Jack hammer waking us up at 7 am!

“This hotel was being renovated, so no pool, no exercise room. Also, I complained about the jack hammer or power drill upstairs from us that woke us up at 7 am. Nothing was done about it. It is probably a nice place when renovations are not being done, but the star rating should be lowered.”

Dec 3, 2008 by Israel from Houston,TX
Overall Rating: 8

• It was a graet location close to attraction.
• It was under construction.

“It was really nice hotel room were clean but no free internet. Shuttle to metro and airport were on time and staff was really friendly.”

Dec 2, 2008 by Liz from Elk Point,SD
Overall Rating: 10

• Friendly employees.
• Price for parking which is the average rate.

“Great people, helpful staff all over and very appealing.”

Nov 19, 2008 by constantine from Midlothian,VA
Overall Rating: 8

• Nice clean room. Nice TV.
• High parking fee.

“Nice room, great lobby. I did not like, having to pay $23 for parking. I only wanted a room to sleep in and did not need all of the other bells and whistles.”

1 of 1 people found this review helpful.

Nov 17, 2008 by Justin from Juneau,AK
Overall Rating: 9

• Room was updated and very comfortable and pleasant. Ihome for ipod dock was a nice extra.
• People were coming and going in the hallway until 1 and 2 in the morning. Was this a safety issue?

“Convenient and pleasant room. Complimentary shuttles from airport and to transit stops.”

Nov 17, 2008 by Steve from Summit,NJ
Overall Rating: 3

• Excellent shuttle service to metro.

“There was plenty of availability”

Nov 13, 2008 by Larisa from Swarthmore,PA
Overall Rating: 10

• Great location, tasty breakfast and
  everyone is friendly.
• Parking is expensive - $23 per night, valet only.

“Overall, we were very pleased with the hotel. Convenient to everything, clean, trendy. There is renovation going on somewhere on a second floor, but it didn't bother us. Staff was friendly. Parking was expensive though - $23 per night. Otherwise, a very nice hotel.”

1 of 1 people found this review helpful.

Oct 31, 2008 by Bill
Overall Rating: 8

• Clean, spacious rooms.
• Parking accommodations were
  annoying.

“The hotel itself was nice and I had no problems. Parking garage was full and alternative location awkward, especially if you have to luggage and lot of bags or children.”

Oct 29, 2008 by bill
Overall Rating: 9

• Internet was $9.95 a day.

“Great hotel. Very nice in everyway and top notch exercise room. We are getting spoiled with free internet and have come to expect it. It comes as a disappointment when you have to pay $9.95 per day for it. Other than that, I would stay here all the time if I could.”

Oct 24, 2008 by Sonia
Overall Rating: 9

• Roof top restaurant, service, price and shuttle.
• There were
  stains on the tan carpet and the room hadn't been dusted.

“Having stayed there before, it was ideal for my stop over. The location is convenient, service and food great. Room was smaller, but probably because they had 2 large groups checking out. Would stay there again.”

Oct 23, 2008 by Lynanne
Overall Rating: 10

• Location, staff, quality, comfort & cleanliness.
• We were placed in a room with poor views.

“Beautiful upscale hotel in a great location with wonderful restraunst and great shuttle service to City run transit and the airport. The staff were courtous and helpful and had a true desire to meet the needs of patrons.”

Oct 16, 2008 by Linda
Overall Rating: 10

“Even though there was very noisy construction going on during the day, the hotel staff
was very sweet about it, and we weren't there during the day anyway, so it didn't bother us. Extremely friendly and helpful staff!”

Oct 9, 2008 by Pete
Overall Rating: 9

• The room was awesome, food was great.
• The outdoor pool was already closed for the season and they didn't have an indoor facility.

“My overall stay was just perfect, more than I expected. I was however, very disappointed in the fact that they did not have an indoor pool/sauna very surprising for a Hyatt and disappointing.”

Sep 11, 2008 by Laykea T. from Trenton, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Modern rooms with great bathroom.
• Shower water ran on the floor.

“Great hotel. The rooms are nice and modern. The beds are comfortable. The only draw back was that the water from the shower ran on the floor. This was one of those modern shower with the shower tile directly connected to the rest of the bathroom.”

Sep 6, 2008 by Ron from Ephrat, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Appearance.
• Having to pay for internet; not cool.

“The Rooftop restaurant was lovely; however it was overpriced; food was excellent but too expensive.”

Sep 6, 2008 by Barrett from Selma, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Service was great.
• The info on transportation around the hotel was not clear.

“Once we got the info on the shuttle bus and all to get us around we had a great time. I would stay again and will tell my friends about the hotel. PS. The hotel was very clean and friendly.”

Sep 3, 2008 by Phil from Winston Salem, NC
Overall Rating: 2
Cleanliness:[5] • Staff:[5] • Location:[8]

• Location.
• Noisy.

“There was a NGWA convention during the weekend we stayed at this hotel. Was told there were around 1,000 people coming in all the sudden. Every floor was noisy! People were talking loudly with their doors open; kids were chasing in the hallway; elevators were stuffed! We couldn't sleep at all at 12 am, so had to change to another room. It didn't help. As I said, every floor was noisy. Nobody could escape. I think the hotel could just do a better job by putting all the convention members on the same floors, but letting other customers stay on the separate floors for a quiet sleep.”

Aug 21, 2008 by Z from Suffolk, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Spacious room.
• Swimming pool.

“Hotel swimming pool did not have hot water, unable to swim at 8 pm.”

Jun 8, 2008 by Tami from Wauconda, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Location, pool, fitness center.
• Poor lighting in bath and room.

“We stayed here on a short trip to D.C. the location is great and we had the added bonus of a small pool and hot tub, which was great after a long day of site seeing. A great surprise!”

Jun 4, 2008 by Betty L. from Walden, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• The atmosphere was pleasant. Good elevators, good room.
• It was all good!

“I would recommend this hotel to anyone!”

May 30, 2008 by Paula from Rixeyville, VA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location was excellent.
• You have to pay for parking and it is higher than the regular garages.

“The only bad thing I will say is I stayed there Memorial Day weekend. They catered to the bikers and seemed to forget about the rest of the guests!”

May 24, 2008 by Gabrielle from Lexington Park, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The rooms were very art deco and up to date with the latest technology.
• The express check in machine was broke.

“I enjoyed my stay. Very nice hotel, convenient location and great rooms.”

May 22, 2008 by Jeff from Virginia Beach, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The hotel decor.
• The valet parking price and restaurant price.

“My stay in this hotel was a good experience. The hotel is upscale so I guess it comes with the territory.”

May 15, 2008 by Bryan from Atlanta, GA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[9]

• I stayed in a newly renovated room.

“The renovations get high marks. Despite this hotel's proximity to the airport, the room was very quiet and comfortable.”

May 14, 2008 by Greg from Glendale, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[6]

• Clean, comfortable rooms.
• Distance from the metro.

“Clean, comfortable business hotel in a quiet location.”

May 7, 2008 by Alvin from Hampton, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the design of the hotel interior.
• There is nothing I did not like about this hotel.

“Hyatt Regency Crystal City is first class.”

May 1, 2008 by Jeremy from Cedar Rapids, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The bed is amazing.
• The bar closed too early.

“Excellent hotel, the room was great, the bar was lively even though is closed at midnight. Excellent service with the shuttle bus as well.”

May 1, 2008 by Diane from Staunton, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very Contemporary, loved the color scheme in the rooms, and the location close to the airport also the cleanness.
• Can't think of a thing, paying to park in the hotel garage was a shocker.

“Everything about this hotel was pleasing and it was such a pleasure to stay there.”

May 1, 2008 by Cari C. from Raleigh, NC
Overall Rating: 3
Cleanliness:[6] • Staff:[6] • Location:[7]

• The room's appearance was very modern, and the TV was high quality.
• We could hear everything going on outside the room, and the air was very dry.

“The air was so dry in our room that we both were plagued by sore throats as we walked around DC, and the noises from the hallway invaded our privacy. It might have been the particular room that we had, but I don't think I'd go back to this hotel. We were on the first floor with rooms, and were right next to the elevators. Very modern and nice appearance, though. Additionally, we paid $10 for internet for one night, because I needed it for work. We avoided their over-priced parking by using a nice public lot one block away for less than half the price.”

2 of 2 people found this review helpful.

May 1, 2008 by Latisha from Falls Church, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The granite countertops, the size of the room, the friendly staff.

“I would highly recommend this hotel to anyone who visits the DC area, because it has everything that you need and more. It's so personal, private, and luxurious, it was worth every penny!”

May 1, 2008 by Kathy L. from Alexandria, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Cleanliness and staff.
• Nothing.

“Wonderful. Beautiful. Great location and metro-accessible shuttle.”

Apr 30, 2008 by Sarah from Durham, NC
Overall Rating: 4
Cleanliness:[3] • Staff:[1] • Location:[6]

• The decor was nice.
• They charged $23/night for parking, the bathroom was dirty, no staff spoke to us.

“This was a major disappointment. While the decor and location were nice, the customer service was horrible (no one spoke to us, not even once), and they charged high rates for parking, $23. The lot right next to the hotel charged $10. Also the towels were horrible! I have been to YMCAs with better towels. You would expect a hotel at this level to at least have cushy towels. Also the shower was pretty dirty, obviously clogged drains and grossly discolored grout. After having stayed at the Umstead hotel in Cary, NC, I suppose I was a little spoiled, but I expected a lot more and did not see it.”

1 of 1 people found this review helpful.

Apr 29, 2008 by Wayne from Port Richey, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[7]

• The bed was extremely comfortable.
• The restaurant on the rooftop smelled of rotten fish.

“The experience at this hotel was standard for a Hyatt property which is excellent. My wife and I found the bed to be very comfortable. The coffee service in the room was delightful. The shuttle service to the Metro station was efficient and the driver friendly. I found the bottle water price of $5.00 over the top for standard bottled water. For a Hyatt, at least try to sell some exotic bottled water for that price. Still we enjoyed our stay and would stay again if we fly into Reagan National.”

Apr 23, 2008 by Jacqueline from Washington, DC
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The hotel was quite beautiful and very clean. The rooms were stylish and cozy.
• The cost of parking!

“The hotel location is very convenient, the staff is friendly and the room was immaculate! I would return to this hotel again and again!”

Apr 23, 2008 by Desmond from Brooklyn, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The view, the TV and the layout of the room.
• No indoor pool.

“That was a great hotel.”

Apr 17, 2008 by Jeff from Ft Thomas, KY
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• The staff were gracious and friendly. Location was perfect and somewhat easy to find.
• Nothing bad to say.

“I would definitely recommend the Hyatt to friends and family. I enjoyed the security and comfort of the area.”

Apr 16, 2008 by Jill from Roanoke, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[5] • Location:[8]

• Convenient to public transportation. Easy to find. Nice TV. Lots of pillows!
• Expensive parking. Ice machine was broken on our floor.

“Wonderful value! Room decorated modern fashion. Nice couch for lounging and watching TV. Convenient to highway, Metro and airport. Wide variety of excellent restaurants within walking distance. Bed was very comfortable. We will stay here again.”

Apr 16, 2008 by Robert from Seattle, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location near Reagan airport. Compact neighborhood.
• There was some audible sound when guests in room above flushed the toilet.

“Very comfortable.”

Apr 16, 2008 by Stephanie from New York, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• Clean, spacious.
• Very dusty room.

“The hotel is very close to DC (by car) and the room was very nicely decorated. Spacious. Only lacking a mini fridge and vending machine was out of water. The room I had was unfortunately very dusty (thick half inch at least) but the room my friend had was not as bad.”