User Reviews for Courtyard by Marriott Crystal City

Research User Reviews for Courtyard by Marriott Crystal City (1-20 of 345)

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Nov 18, 2009 by Will from Dublin,OH
Overall Rating: 7

• Clean.
• A
  little too far from subway, long walk.

“Nice clean hotel located in the very safe Crystal City area near DC.”

Oct 4, 2009 by KC from Houston,TX
Overall Rating: 9

• Easy to get to airport and very friendly staff.

“We were very pleased when we arrived at 11 pm in the rain and everyone was so nice.”

Sep 27, 2009 by Changhong from Raleigh,NC
Overall Rating: 10

• Breakfast is not included in the room fee.

“Highly recommended. Quality earns the costs.”

Sep 12, 2009 by Gary from Lanexa,VA
Overall Rating: 8

• Clean.
• Bathtub drain clogged, had to pay for on-premises parking.

“Excellent overall, takes 25 minutes for shower to drain- VERY irritating..”

Sep 7, 2009 by Rita from Omaha,NE
Overall Rating: 10

• Great price, great staff, and great time.
• Restaurant okay, but over priced for what you get.

“Because the price was so low is was scared about what we would get, but it was wonderful. Better then I expected, I would do again at the price I paid.”

Aug 19, 2009 by Lili from Colorado Springs,CO
Overall Rating: 9

• Great location to La Guardia airport. Shuttle service was always available, convenient and friendly.

“Great service and accommodations. We dined in the restaurant/bar for dinner three nights in a row for their fantastic prime rib! Had to pay for Internet service, though.”

Aug 15, 2009 by Janet from Amherst,NY
Overall Rating: 10

• The room was large, clean and comfortable.
• I really can't think of thing I didn't like.

“Wonderful hotel. Clean and comfortable rooms. Staff is exceptionally friendly.”

Jul 23, 2009 by Donna from Upper Marlboro,MD
Overall Rating: 1

• Restaurant Staff was really nice.

“I woke up in the middle of the night and found a bed bug in the bed w/ me. I called downstairs to be moved immediately, customer service rep. cud not do anything until morning when management arrive. Put it in plastic bag gave to manager, wrote a letter and haven't heard back from him yet.”

Jul 14, 2009 by Leroy from Marietta,GA
Overall Rating: 9

• Clean and comfortable.
• A little too far from the Metro station and restaurants.

“Overall a good value.”

Jul 6, 2009 by Bill from Missoula,MT
Overall Rating: 8

• The young woman
  at check-in, was great!
• Cannot walk places
  because of location.

“Very nice, and good people to take care of you.”

Jun 9, 2009 by Jenny from Dallas,TX
Overall Rating: 9

“We enjoyed our stay here, it was relatively quiet even though there was construction across the street. The food in the restaurant was limited and expensive, but that is completely normal for a hotel restaurant. The pool is small but functional. They do have WiFi in the rooms despite some lack of clarity on that subject on their web site.”

May 26, 2009 by Geoff from Fpo,AE
Overall Rating: 8

• Good location. Fairly price.
• Shuttle buses did not run as often as I'd like.

“Good hotel. The lack of shuttles during off times was a hassle. Apart from that, it was a good stay for a good price.”

May 14, 2009 by Paula from Houston,TX
Overall Rating: 8

• It was clean and the staff were friendly and accommodating.
• They did not clean the room daily.

“The hotel was was located in an area where there were places to eat and there was a mall near by.”

May 11, 2009 by Caitlin from Baltimore,MD
Overall Rating: 6

• It was close to the airport and had a free shuttle.
• Limited cable channels.

“The hotel was clean and well soundproofed with a view of city lights and the river. The bed was comfortable and the bathroom was well appointed. The desk help was friendly but did not always know what they were talking about. There was no free breakfast. The experience was nondescript but pleasant.”

Apr 17, 2009 by Steve from Charlotte,NC
Overall Rating: 6

• Construction next to my room.

“It was a nice hotel, but I did not appreciate being woke up by hammers and drills at 8 in the morning after I had gotten in late. It would have been nice if they would have put me in a room that was not right next to the construction. I was very tired for work the next day.”

Mar 18, 2009 by Lena from La Mott,PA
Overall Rating: 8

• The staff was very helpful and polite.
• It was in between other large buildings and difficult to locate at first. Also, I did not like having to pay $14/day for parking!

“It was fine except for the detached pool staff and the pay to park situation (and having to enter a code each time I came in and out) and the location - the general area was fine but the way the building is situated made it a little difficult.”

Dec 10, 2008 by Bill from Cranberry Township,PA
Overall Rating: 10

• Great hotel, friendly staff, free internet.

“This would be my first choice for a hotel in Crystal City. Free internet, clean comfortable rooms and a great location. Always my number one choice in this city.”

Sep 8, 2008 by Anne from Winterville, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Staff very nice and helpful and nice to have snacks for guests at front desk.
• A.C. was erratic and didn't keep room at even temp. TV had volume issues with commercials.

“Any Marriott is going to be a nice place to stay. This Courtyard Marriott was well located, I never had to wait for a shuttle to the Metro, the staff was very friendly and quite helpful. I'd recommend this hotel to anyone, business travelers, families, sightseers to the Nation's Capitol and Northern Virginia.”

Sep 7, 2008 by Nancy from Norman, OK
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[7]

• Courtesy shuttle to airport and Metro stop.
• A little far from the metro, restaurants, and shopping.

“Spacious room, no microwave or fridge. Was a little far from the area attractions but they do offer a free shuttle with area if you can wait a little bit. All of service was great with the exception of one shuttle driver.”

Sep 4, 2008 by Molly from New Milford, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Smoke-free, clean rooms, comfortable beds.
• Key card stopped working on last night.

“This hotel was great for what we needed - convenient location and a nice clean room for our weekend trip. Parking would have been expensive at $12/day but we were able to have friends drive us around. Our only complaint, albeit minor, is that our key card stopped working on the last night and we had to wait a few minutes for someone to get to the front desk and give us a new one. Overall I'd recommend the hotel, especially if you'd like to be near the airport.”

Aug 24, 2008 by Helena from Fayetteville, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Close to airport, clean, friendly staff, shuttle to/from airport.
• No complimentary breakfast.

“Friendly staff; close to Reagan Airport, with shuttle service.”

Aug 20, 2008 by Patrice from Williamsburg, VA
Overall Rating: 5
Cleanliness:[4] • Staff:[5] • Location:[5]

• Location to Reagan Airport.
• Parking fee.

“The stay was fine and in line with what I expected for this hotel class. No major complaints. I had an issue with my bill and the staff was very helpful.”

Aug 19, 2008 by Joe from York, PA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[8]

• Hotel made you feel secure and welcome.
• Parking cost.

“There was a minor mistake with a credit card but the hotel handled it expeditiously. The comfort of the bed made sleeping a dream.”

Aug 17, 2008 by Janet from Durham, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• It was convenient and comfortable.
• The phone did not work.

“Very conveniently located, free parking on the street, friendly workers.”

Aug 13, 2008 by Thomas from Euclid, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Comfortable bed and underground parking.
• Garage floor seemed stained.

“Nice, clean and comfortable. Continental breakfast would be nice since I attended very early meetings. The wireless internet was very convenient.”

Aug 12, 2008 by Kathy from Allen, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Great room, restaurant close, easy to get to.
• Off the main road - had issue with GPS at first.

“Clean simple room, well appointed for business or leisure traveler. Quick service from front desk staff - Close to main restaurants, easy parking, safe location.”

Aug 12, 2008 by Jackie from Durham, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Convenient and economical for visit.
• Slow elevator and Wi-Fi.

“This hotel is great. It is a 15 min walk (or 3 min free shuttle) to the Metro for trips into DC. The bed was awesome! Nice staff, though a little befuddled when ringing up purchases from their pantry store. The free business area is generous but it is noisy cause it shares open air space with the restaurant and the Internet connection is slow. The pool was nice, the Jacuzzi jets are strong, great for a foot massage after a day of walking in DC!”

Aug 8, 2008 by Erwin from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I really like the location.
• Nothing.

“Great location, great price. I would recommend this hotel.”

Aug 8, 2008 by Beverly from Arlington, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Professional and personable staff.
• Location at edge of its neighborhood.

“Clean, modern, and pleasant. This hotel would meet the needs for business, government, family travel. Two miles from downtown DC, at edge of Crystal City, with plenty of shopping and restaurants.”

Aug 2, 2008 by Melanie from Paris, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great view of Potomac.
• Restaurant closed for dinner on weekends.

“Met all expectations for the price. The bed was very comfortable and the view very nice. Staff was courteous and helpful. Will definitely stay at this hotel again!”

Jul 31, 2008 by Jennise from Buffalo, NY
Overall Rating: 3
Cleanliness:[8] • Staff:[2] • Location:[8]

• The location was good but that's it.
• The staff was rude, the Jacuzzi was broken, they did not provide 2 double beds.

“The hotel room locked outdated especially compared to others in the area, they did not offer any perks i.e. free breakfast, the Jacuzzi was broken and had to be drained. The staff was rude and not very knowledgeable, every staff member had a different answer to the same question. I had 2 rooms so I called ahead to make sure each room had 2 double beds and they were on the same floor. This did not happen, my mother and I shared a room and she is recovering from double knee replacement surgery and I from a hip injury so separate beds were essential to our comfort as the kids were in the other room. Needless to say the didn't have 2 rooms with double beds on the same floor so I ended up on the couch very uncomfortable and gave my mom the bed. It was an awful experience and left early.”

Jul 17, 2008 by Bob from Titusville, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• They were very helpful when we asked a questions.
• Paying for parking and switching elevators to go from parking to go to the rooms.

“They shuttled us around crystal city and to the metro, so we could go to DC without our car.”

Jul 17, 2008 by Keith from Steubenville, OH
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[8]

• The size of the room was good. Safe area of town.
• Front desk understaffed on a busy night July 3rd. High parking rates.

“The hotel mostly met my expectations. The room and lobby were clean. The housekeeping was attentive. The check in was poorly understaffed. One lady working on the night of July 3rd in a large hotel (about 14 floors) located next to the nation's capitol. She had to check people in, answer the phone and sell snacks from the market with a line of people. The next surprise was that there was a daily parking fee of 10 or 12 bucks/day. Besides these 2 issues, the family, I thoroughly enjoyed our stay and our close proximity to everything. The rooms were spacious and the coffee in the room was good. I would stay again.”

Jul 16, 2008 by Jen from Westerville, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[6]

• The room was very neat and clean. The front desk staff was helpful.
• I didn't like that the restaurant did not service lunch. There were no lunch options within walking distance of the hotel.

“The location of the hotel is decent if the Metro System is working correctly. We were attending a wedding in Washington DC and planned to use the Metro to go to the church. Unfortunately the Metro had very long delays. The front desk staff was very helpful getting a taxi for us. The rooms are cleaned and the beds are comfortable. I was not pleased with the breakfast buffet at the hotel restaurant.”

Jul 16, 2008 by Leon from Virginia Beach, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• It was a pleasure to stay there for the three days.
• I thought the prices for food was a little high and didn't like we had to pay for parking.

“The staff and facility was excellent, everyone was very friendly and accommodating. The pool and hot tub was just what the doctor ordered, that was fantastic. Over all I would love to stay there again!”

Jul 15, 2008 by Cindy from Portsmouth, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Comfortable, clean, shuttle available, great location.
• Can't think of anything I didn't like.

“I thought this hotel was tastefully decorated and modern. It was spacious and clean. I thought the restaurant prices were high so we chose to eat at a McDonalds, across the street and Chilis which was one of many other restaurants on the same block. The shuttle service to the Metro was great for us!”

Jul 11, 2008 by Marilyn from Oxon Hill, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• It is near numerous restaurants and the subway.
• It is off the road w/limited parking.

“There are three Marriott hotels in this area and I never knew the third existed. It is off the road, but quite nice inside. The rooms were a little stuffy. The carpets should be cleaned more often. The comforters were not what I expected based on having stayed at the other two Marriott hotels in the area. The staff was very helpful and accommodating. The hotel is very quite, probably not the best for guests with children. However since there are so many things to do outside the hotel, children are okay. The restaurant in the hotel is not the best, but again with so many restaurants in the area, this is not a problem. There are three areas that make this quest write such words as above. 1) Smelly carpets; 2) limited parking; and 3) room decor (the comforters were thin and worn). These are three things that most people can live without. But for me, when I stay in a hotel with 2 1/2 stars or better, my expectations are much higher.”

Jul 10, 2008 by Theresa from Lake Forest, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[4]

• Large rooms and clean.
• A bit far from Metro and be prepared to see/hear loud kids.

“It was a nice hotel deserving of the 2.5 star rating. However, it was a bit of a walk from the Metro station. FYI, you can get to it mainly walking through the underground walkway/mall that connects the Metro to Crystal City Street or hail a taxi. Have 3 computers for guests to check e-mail. Close places to eat.”

Jul 9, 2008 by Metsy from Dearborn, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Clean quite and comfortable.
• None.

“Its an excellent location, clean, quite and the hotel staff is friendly and helpful.”

Jun 2, 2008 by Karl from Ft. Worth, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Very nice room, quiet and clean.
• Nothing.

“Very nice upscale hotel. Easy access. New. Clean.”

Jun 2, 2008 by Barbara from Hanover, VA
Overall Rating: 3
Cleanliness:[5] • Staff:[2] • Location:[7]

• The room was located close to the airport.
• Could not get proper transportation service.

“The room was small but well kept, however, the restaurant floors were dirty, sticky and the service was extremely poor. My dinner was incorrect and had I bitten into my food without looking would have ended up in the hospital. I specifically asked for no mayo on my food as I have medically cannot eat food with eggs and my food was covered with it. I went downstairs to order food and brought it back to my room. I discovered the mayo and contacted room service which had me get re-dressed and bring the food back to the restaurant and wait for more to be prepared. Most places would have retrieved the food and brought it back to me without me having to run up and down the hotel elevators fetching food myself. I also had transportation issues and waited upwards of 45 minutes for a shuttle.”

Jun 1, 2008 by Xiao from Rochester, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Clean, beautiful environment and location, convenient to bus, subway.
• Hotel parking is expensive. $12 per day. It should be free.

“1. My kid like this hotel very much, especially the pool and spa. 2. Convenient location, and free shuttle to subway. 3. Very clean and friendly staff. 4. Very good services.”

May 31, 2008 by Sadaf from New York, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[6]

• Good price.
• Too far from metro.

“Great location if you have a car. If not, there is a free shuttle that runs to/from Metro and airport. They will also pick up at the Metro. Friendly and knowledgeable staff. Clean rooms and good price.”

May 30, 2008 by Jim from Virginia Beach, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Exceeded my request.

“Outstanding hotel for the price. Good location for area - local food within several blocks.”

May 25, 2008 by David from Rochester, MN
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Comfortable beds, access to exercise room.
• On street parking was very limited.

“Great location. Friendly and efficient staff.”

Apr 30, 2008 by Neil from Herndon, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[6]

• The parking garage facility was top notch, very secure.
• Right next to the airport, metro train, train, and highway.

“Staff was very friendly, parking garage very secure, restaurant and bar was not open at all, slightly noisy due to airport, trains going by, but tolerable, room was clean, slightly modern room, not a big gift shop/snack shop.”

Apr 19, 2008 by Nancy from Sterling, NY
Overall Rating: 4
Cleanliness:[4] • Staff:[1] • Location:[7]

• Location.
• We were put in a smoking room with 1 bed and 2 friends traveling.

“I did not enjoy my stay. We were put in a 1 bedroom room with two people who needed 2 beds. The first option was a smoking room, no way! They gave us free parking for the problem, big deal when you didn't sleep!”

Apr 17, 2008 by Jane from Los Angeles, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Free wireless.
• No views.

“Location was right next to the airport (DCA). Free wireless and comfortable rooms. This hotel is perfect for someone passing through who values convenience over amenities.”

Apr 14, 2008 by Mike from Winchester, MA
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[3]

• Friendly staff.
• Location is not convenient, pretty far from the Metro and the restaurant area.

“An average Courtyard Marriott, maybe a tad below average. Not bad but quite ordinary.”

Nov 22, 2007 by Mike from Youngsville, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Very friendly staff gave us the exact rooms we wanted.
• The bar was empty.

“Convenient location. Very helpful staff. Easy parking, no hassles. Room was clean and comfortable. Short walk to restaurants, shops and subway.”