User Reviews for Sheraton National Hotel

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Jul 18, 2008 by Steve from Orange Park, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Convenience to downtown DC.
• Loud AC unit.

“Easy in and out to go about town. Great place to be close to DC but not in it. Staff was friendly. Great that it had served Starbucks coffee in the room and in the lobby restaurant.”

Jul 18, 2008 by Bob from Lancaster, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[4]

• Nothing.
• They overbooked hotel, twice we did not get maid service to our room.

“Stay away from this hotel. Service is poor.”

Jul 16, 2008 by Sharon from Rancho Santa Margarita, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[7]

• Convenience and complete services.
• Neighborhood was a little scary.

“The hotel was nice, good services, practical, but definitely not a vacation resort. It would be appropriate for business travel.”

Jul 9, 2008 by Colin from East Brunswick, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[8]

• The gym, swimming pool and house keeping team were excellent.
• The frequency of transportation to the train station can be increased.

“Excellent facility, attentive staff and good quality rooms after the renovation. Parking is expensive for long term residents and there is no other public parking.”

Jun 27, 2008 by Pamela from Hillsboro, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The rooms were large and clean.
• The coffee shop was very expensive.

“The hotel was exactly what I was looking for. It was within 10 minutes of Downtown Washington, DC and had excellent accommodations.”

Jun 10, 2008 by Angie from Columbia, TN
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[5]

• The shuttle service to and from the metro, shops, and restaurants.
• It is not within walking distance of shops or restaurants.

“The hotel was beautiful, and the shuttle service was fantastic. We rarely had to wait more than a few minutes for a shuttle to the metro, mall, and restaurants. Our view from our even- numbered room was spectacular of Washington, the pentagon, and the air force monument. It also had a nice 16th floor veranda outside the pool area, and a lifeguard on duty at the small pool. My only two complaints were the remoteness (as far as walking anywhere) and that parking was $16/day.”

Jun 3, 2008 by Elizabeth from Newport News, VA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[6]

• The view of the city from Virginia was amazing.
• Very noisy, very rude crowds constantly in lobby.

“This could be a nice place to stay if the people who manned the front desk and lobby had any idea how to manage crowds and keep customers moving. I'm not old, and I'm not a prude, but I was tired of the foul language of other guests in front of my kids.”

May 30, 2008 by Kpingt from Saint Petersburg, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• I like about this hotel's convenience access to Metro and airport. They are all within min(s) to get to.
• I do not like the bathroom setting.

“I will recommend to someone is looking for leisure traveler. transportation service is great, very convenience.”

May 28, 2008 by Rose from Jackosnville, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was excellent.
• No complaints.

“Fantastic staff, service and rooms!”

May 27, 2008 by Daniel from Lakewood, OH
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[6]

• I enjoyed the bed, shuttle to the Metro, and free newspaper.
• I did not like that I had to pay 10 dollars per day for internet access.

“I thought the room was very clean. The restaurant had a limited menu. The internet should have been free, but was not. Overall, I enjoyed my stay.”

May 26, 2008 by Richard from Rochester, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Local to Washington DC.
• Not near a Metro Station, however used the shuttle.

“The hotel met my expectations and I have stayed there two years in a row. It meets my needs.”

May 25, 2008 by Deni from Fairfax, VA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• None.
• Everything.

“Bad staff, uncleanly environment.”

May 24, 2008 by Gary from Florence, SC
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[5]

• The roof-top pool had a spectacular view.
• Location was somewhat out of the way.

“Overall the hotel was very nice with large rooms and very comfortable beds. The shower was great! The view from the room, we were originally given, was less than spectacular, but upon request we were changed to a room on the opposite side of the hotel that delivered a view of DC. Staff were very friendly and accommodating and the shuttle service to the Metro was prompt and efficient. All in all, the only negative of this hotel was its location in a somewhat less than desirable neighborhood, although we never felt unsafe during our stay. Would readily recommend to any of my friends.”

May 24, 2008 by Marty from Boynton Beach, FL
Overall Rating: 3
Cleanliness:[6] • Staff:[5] • Location:[5]

• Health club is nice, but pool doesn't open until 4 p.m.!
• Dark dank room in basement.

“If you are stuck with a room in the adjoining building, you have to take an elevator up to the mezzanine level, then climb a flight of stairs with your luggage, cross the bridge, then climb down another flight of stairs with your luggage, then take another elevator down. But if the elevator on the right doesn't open first, and the other elevator opens, you have to close the door on that elevator, wait till it leaves, then push the elevator button again and wait for the elevator on the far right to open, because that's the only elevator that will go down to the basement. Then when you get to the room, it's dark and dank, because you are in the basement. Internet called "high-speed, for which you have to pay $10+ per day, is hardly faster than dial-up. I had to go take a shower while I waited for my email to download.”

May 24, 2008 by John from Pottsville, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The view.
• The price of adult beverages.

“The staff was courteous, the rooms were very clean and overall the hotel staff did a great job!”

May 23, 2008 by Jack from Roanoke, VA
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[7]

• It was clean.
• Bathroom arrangement very awkward. Parking expensive. At least one doorman too aggressive.

“Pretty good if you are willing to put up with some inconveniences.”

May 18, 2008 by Tony from Wasilla, AK
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[8]

• Breakfast buffet was superb!
• Nothing comes to mind.

“Sheraton has gone somewhat downhill lately. Staff is not very helpful and has a 'carefree' attitude upon check-in and out. Starwood beds are the best in the business though and usually worth the stay. This hotel has the best breakfast buffet I've had at a hotel and I travel a lot. Well done.”

May 17, 2008 by Ken from Sunnyvale, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Extremely clean and pleasantly appointed room.
• The location was not convenient to Marymount University.

“Beautiful lobby, extremely friendly and welcoming desk staff, doorman very friendly and helpful. Shuttle service much better than I expected. Convenient shuttle to airport and to Pentagon City Metro.”

May 6, 2008 by Ken from San Antonio, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Convenient, clean, upscale.
• The neighborhood it's in is a little rough.

“Centrally located to major tourist sights, shopping, and mass transit. Clean hotel with ample parking.”

Apr 28, 2008 by Jim from Hatfield, PA
Overall Rating: 4
Cleanliness:[9] • Staff:[8] • Location:[8]

• I liked the location and it was clean.
• I got a smoking room when I specifically asked for non-smoking. I never got wake up call when I asked for it.

“Nice clean hotel for a family and on business. The staff is friendly. Make sure you use your alarm. The wake up call service cannot be trusted.”

Apr 25, 2008 by Gerald from Upland, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[5] • Location:[10]

• The location was good and the shuttle service to the Metro was excellent.
• We had a couple of maintenance problems and it took at least two to three reports to get the problems fixed.

“The hotel was very nice; the only problem was that I had to go to the front desk on a couple of maintenance problems. The first room we were in the shower Curtin rod was falling off the wall, they moved us to a different room the following day. The air conditioner did not work properly, it would never shut off. They sent the maintenance people up twice to fix the problem and it was never fixed. When we checked out I told them again the unit would not shut off. The TV remote was missing the back that holds the batteries in, the batteries kept falling out, I called and asked them to get a back for it or replace it, and it was not fixed. The next morning I took it to the front desk and gave it to them and asked that it be fixed or replaced, when we returned to the hotel it was fixed. The hotel was a very nice hotel and if they would pay more attention to the small problems it would make the stay for people a lot more enjoyable. In the past I have stayed in Sheraton Hotels around the world and the hotels in places like Asia are a lot more customers oriented than this hotel appears to be.”

Apr 3, 2008 by Douglas from Rocky Point, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very good location and well maintained.
• Was not able to accommodate with double beds.

“We enjoyed the stay and were please with shuttle service to & from the motel to metro access.”

Apr 2, 2008 by Lee from Brea, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• The staff was very friendly and helpful. They were able to answer all of our questions promptly.
• The location is somewhat difficult to reach if you are driving your own car.

“In general, the hotel was clean and accommodating. The staff was very friendly and able to promptly answer our questions. The room had a great view and comfortable bed. The only problem for us was the location, which was somewhat inconvenient for us.”

Apr 2, 2008 by Martha from Chesterland, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] •

• The staff was friendly and courteous.
• Parking fee $16.00 per day.

“This is a very nice upscale hotel with a courteous staff. Our room had a great view of DC and was spacious, clean, and comfortable. The hotel's convenient shuttle service to the Metro station runs every half hour. The negatives: Fees for parking ($16.00 per day), and internet usage. The surrounding neighborhood looks a bit impoverished, but other than that we enjoyed our stay, and would stay at this hotel again.”

Mar 31, 2008 by Shelley from Bryant Pond, ME
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Location was good.
• Charge for parking, local calls & wireless internet.

“Hotel was clean, neighborhood nothing special but close to metro by shuttle, shuttle often full. Pool area nice but noisy, kids allowed to be unsupervised by parent when lifeguard on duty. With our room, pay parking internet plus cable channels were very limited.”

Mar 27, 2008 by Laurie from Cape Coral, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very nice atmosphere, comfortable room.
• The prices at the bar were WAY too high for food and drinks.

“Overall very nice. Attentive staff; well appointed rooms.”

Mar 25, 2008 by Yip from Allison Park, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Indoor swimming pool.
• Swimming pool was not open in the morning on week days.

“Hotel location is quiet which the best I like is.”

Mar 17, 2008 by Michael from Saranac, MI
Overall Rating: 0
Cleanliness:[6] • Staff:[3] • Location:[9]

• The view. Take even room numbers to get view.
• Hotel is very tired and worn. Badly needs a rehab.

“This hotel is very worn out. Furniture is cheap, worn and dirty. Carpet old and buckling. Nothing works right. 10 dollars a day for Internet 16 dollars to park, no fridge in room, maybe 15 TV channels with no premiums like HBO. If not for the view there would be absolutely nothing to recommend the room. However, in the even numbered rooms (mine was 12 floor) the view of DC is fantastic...”

Mar 17, 2008 by Barry from Chatsworth, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[5]

• If you have business at the Pentagon, you are practically in walking distance.
• Had to take a shuttle to get to the nearest metro stop.

“This property is fine for the business traveler.”

Mar 10, 2008 by Bilal from Melbourne, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean and comfortable the hotel staff was friendly, helpful and and very quick to respond to guests needs.
• It had late check-in 3pm and I arrived at 10am. but I was given a room at 11am.

“Excellent hotel and I plan to stay there upon my next visit to Washington D.C.”

Jan 31, 2008 by Earl from Chicago
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Good staff, very clean.
• Parking fees not disclosed until check in.

“Very nice place to stay.”

Jan 23, 2008 by Olga from Floresville, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Love the room and the view and the staff.
• Did not have gym facilities.

“Love the Hotel however I would like gym facilities and less expensive restaurant prices especially breakfast. 36 dollars for breakfast. Still will recommend this hotel.”

Jan 22, 2008 by Ellen from Parkland, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Mattresses! Spacious rooms.
• Coffee makers were terrible. Room service extra charges are extreme & in room TV/Internet service is inadequate.

“Overall, it was great as far as comfort. Nice bedding, etc. Mattresses should be railed to box springs though, kept slipping, very annoying. Room service gratitude's and service charges made a 16 dollar salad into a $30 charge. that was a bit extreme.”

Dec 14, 2007 by Randy G. from Leesburg, VA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Clean rooms, location, friendly staff, covered safe parking.
• Elevator did not work from parking garage to hotel at night so had to use stairs. It was fixed by the morning!

“Very nice hotel in a great location. Highly recommend.”

Dec 6, 2007 by Shiv from Minnetonka, MN
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Shuttles to airport and metro center. Food is good.
• Too low water pressure to take a proper shower.

“Overall the hotel is good. Their shuttles to the airport and metro center are very helpful. Good food. Nice and clean, friendly staff. But the water pressure in the bath shower is extremely low. You can't take a proper shower, or shampoo. When we asked their maintenance to take a look, they changed our room. But the situation was same in the new room.”

Nov 26, 2007 by Betti from Capon Springs, WV
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[5]

• Excellent price.
• Charging for newspapers tacky!

“This was a very good value for the price and a good location for traveling on the holidays, although it's not the most attractive on the outside so not very romantic. The staff was helpful and let us check-in early which was great.”

Nov 15, 2007 by Paul from Millerton, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[6]

• The shuttle to the metro stop ran often and on time.
• Location not able to walk to any shop or restaurants.

“The location of the hotel makes walking to shop and restaurants not possible. But they do have a shuttle that runs every half hour to the local metro stop. Staff was friendly and helpful. Asked for a room on the north side facing Washington and was assigned one with a great view of DC.”

Nov 3, 2007 by Nicholas from Virginia Beach, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• My hotel room was very nice as well as the hotel in general.
• Can't think of anything.

“This was a very nice hotel. The hotel staff was very friendly, room service was good, and my hotel room was very nice.”

Oct 30, 2007 by David from Carol Stream, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[7]

• The "link" area with wi fi and other media access.
• Being awakened at 3:00 am for a false fire alarm.

“My only complaint is that during the false fire alarm, management did not give the guests any information about what was happening or when it was safe to return to our rooms. We had to figure that out for ourselves when we saw the firemen packing up their gear and getting ready to leave.”

Oct 25, 2007 by L from Washington, DC
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[6]

• Comfortable bed
• Abrupt staff, air conditioning in rooms too warm

“Nice, but nothing to get too excited about. Handy shuttle service to pentagon city and airport, comfortable bed and good room service. Above average, but staff were a bit abrupt.”

Sep 21, 2007 by Arega from Long Beach, CA
Overall Rating: 5
Cleanliness:[8] • Staff:[6] • Location:[3]

• The room was clean. They had coffee machine in the room.
• They charge for parking! I paid $32.oo for two days.

“Although the inside of the hotel is nice, the outside is very unappealing. What bothered me the most was, the charge for parking. In all the years I have traveled, I have never had to pay for parking. I will not stay at a hotel that charges for parking. I will dispute the charges since it was not previously disclosed.”

Sep 17, 2007 by Rene' from Ringgold, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Free shuttle service to metro (subway) station. Clean rooms, quiet, friendly staff.
• The parking was $16 per night for park-your-own car. You do have in-and-out privileges throughout the day.

“We were very pleased with this hotel! It sits just at the edge of Washington DC, very close to the pentagon, so you are very close to the tourist sites without being in a busy business area. The staff was very friendly, helpful, and professional, and made every experience from cashing a traveler's check to answering questions very smooth. The complementary shuttle service ran every 30 minutes from the lobby with round-trip service to the capitol city subway station or the airport. If you were to request other locations, the staff would try to arrange transportation on their shuttle within a reasonable distance. The shuttles were roomy, clean, and convenient. We enjoyed our stay and will definitely stay at this hotel again on our next trip to the dc area!”

Aug 21, 2007 by Mark from Los Angeles, CA
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[5]

• Location had a nice view of DC monuments.
• Shabby. Uncomfortable. Noisy. Air conditioner irregular.

“Waste of money. Uncomfortable.”

0 of 1 people found this review helpful.

Aug 16, 2007 by Jon from Rock Hill, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Convenient shuttle service to DC metro and mall.
• Not walking distance to DC metro.

“Sheraton National was very comfortable and clean. The staffs were exceptionally professional and helpful and the mall side views are probably the best views of DC if you're not staying in the White House.”

Jul 6, 2007 by Shivon from Woodbridge, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Elegant setting, very clean.
• Big wedding event that weekend, noisy in lobby, not courteous for other guests.

“Great hotel and great location, just steps from new Air Force monuments and a metro stop away from DC.”

Jun 28, 2007 by Erdem from Colonial Heights, VA
Overall Rating: 7
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very clean and very friendly.
• You have to pay $10 for internet and $16 for parking. No refrigerator in the room.

“Nice but expensive I think.”

Jun 28, 2007 by Cheryl from Morgantown, WV
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[4]

• "Most" staff was friendly.
• Pool hours and no comp. Breakfast.

“We have stayed at nicer/friendlier hotels. Some staff was rude and others outstanding. The outside of the hotel was very unsafe. Worth the $16 for parking. Nothing for children to do once we got done touring the city all day. Menu is no where near kid friendly.”

Jun 27, 2007 by Mike from Rochester, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Nice rooms.
• We requested non-smoking room, but was told unavailable.

“Nice hotel, conveniently located, nice rooms.”

Jun 21, 2007 by Lourdes from Whittier, CA
Overall Rating: 4
Cleanliness:[8] • Staff:[3] • Location:[4]

• The breakfast buffet was delicious!
• The hotel shuttle to the metro was inconsistent and the shuttles smelled.

“I expected a lot more from a Sheraton hotel. As I stated earlier, the shuttle service was inconsistent with their pick up times and both shuttles smelled bad. The bell desk was not helpful in booking tours. They discouraged me from booking a tour because they said the bus would not stop at the hotel. However, I called the tour company directly and they did pick us up in front of the hotel. The front desk staff was friendly and did accommodate us with a rollaway bed at no cost.”

Jun 20, 2007 by Pam from North Grosvenordale, CT
Overall Rating: 4
Cleanliness:[8] • Staff:[5] • Location:[8]

• The proximity to Washington DC.
• The fact that you were required to pay for parking daily was not mentioned @ Check in.

“The location of the hotel to D.C. is very nice. We had requested 2 beds, upon checking in we were told there were no doubles available unless we wanted to upgrade to club level for an extra 40$ per day. We were told that with the upgrade you would get Breakfast and Dinner included in the club lounge upstairs. Well they don't offer dinner in the club lounge upstairs only breakfast and Hor'dourves. On top of that there was no mention of the 16$ per day parking charge it only showed up on my bill at checkout. Other than that the City view was quite impressive.”