User Reviews for Hyatt Regency Bethesda

Research User Reviews for Hyatt Regency Bethesda (1-20 of 295)

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Dec 3, 2009 by Sid from Port Charlotte,FL
Overall Rating: 7

• Ease of check-in/check-out.
• Expensive internet, room cleanliness, and expensive parking.

“Overall, good for the area.”

Nov 24, 2009 by Louise from Fair Haven,NJ
Overall Rating: 9

• The people working at the hotel were polite, friendly and helpful.
• I liked everything. It was the first time I booked a hotel room using Priceline. I would do it again.

“The hotel was beautiful. The people working at every level were professional and respectful. They seemed to be quality people and well trained in their jobs. I would book Priceline again in the future. I would love to stay at this hotel again.”

Oct 28, 2009 by Glenn from Charlotte,NC
Overall Rating: 4

• Location.
• Hallways and room had musty smells - the pool had too much chlorine.

“I was surprised at how old and outdated the hotel was. The room has a musty medicinal spell as did the hallways. I had to wait too long for an elevator and ended up walking up and down the stairs. The garage was a bit complicated to navigate. The room did not have a chair for sitting, only a desk chair. The towels were of low quality.”

Oct 27, 2009 by David from Pico Rivera,CA
Overall Rating: 6

• The Metro station is on the same site.
• Our toilet kept running and the sink would not drain.

“A nice convenient location.”

Oct 18, 2009 by Margarette from Jacksonville,FL
Overall Rating: 9

• Very convenient to the Metro system.
• The shower was not very clean

“I liked that there was no bed spread on the bed just a coverlet folded at the foot of the bed on top of fresh clean sheets. The shower needed a good cleaning and the sink had a leak. For the price I was very satisfied.”

Oct 15, 2009 by Ewa from Chicago,IL
Overall Rating: 9

• Comfort, convenient location, cleanliness.
• Fees for all additional services, facilities such as parking, Internet, continental breakfast was not complimentary as it is in most hotels.

“Conveniently located with pleasant and clean rooms and friendly staff. Continental breakfast wasn't complimentary, each item on the menu was very pricey, the selection of choices rather modest, however the food was fresh and pleasantly presented.”

Oct 2, 2009 by Magali from Briarwood,NY
Overall Rating: 7

• The friendliness of the staff plus it has improved from our last visit.
• The room and bathroom is not as clean as in other Hyatts.

“It
is a convenient location in downtown Bethesda. Very friendly staff typical of the Hyatt brand. Still lacks efficiency in many areas. There is room for improvement in the housekeeping department.”

Sep 27, 2009 by Chih from Lansdale,PA
Overall Rating: 8

• Inside, it is clean and nice.
• Outside, it is dirty to parking lot and walkway.

“Not bad for the price.”

Sep 19, 2009 by Lorie from Urbana,OH
Overall Rating: 10

• This hotel is directly above the metro station.
• The walls were very thin.

“This is a good hotel for those that will use the metro. This hotel also have good restaurants. Conveniently located in Bethesda. Hotel was very clean and orderly.”

Aug 22, 2009 by Anthony from Rochester,NY
Overall Rating: 10

• The staff were the best I've encountered
• the charge for long distance calls, but they were nice enough to adjust it for me

“The Hyatt Regency in Bethesda was one of the nicest hotels I have ever stayed in. My wife, daughter and myself had a wonderful experience. The staff was very accommodating and pleasant. They knew us by name and any request we had was taken care of immediately. The location of the hotel is definitely one of its best assets. Right above the metro and convenient to everything in Bethesda and DC.”

Aug 20, 2009 by Michelle from Silver Spring,MD
Overall Rating: 5

• Above the metro stop.
• Layout and cleanliness of the room; there was leftover toothpaste in the room.

“Does not meet star quality. The layout of the room is awkward, desk is outside the bathroom, long hallway inside the room that makes the bed/desk.”

Aug 12, 2009 by Benoit from Longueuil,Canada
Overall Rating: 8

• Clean, well located, safe area and good price.
• Registration took 30 minutes, only one clerk at front desk

“Good 4 stars hotel, clean, well located, safe neighborhood, friendly staff, would recommend without hesitation.”

Aug 7, 2009 by Amy from Zebulon,NC
Overall Rating: 10

• The room was spacious. Very close to metro.
• Nothing.

“Very courteous and friendly staff. The rooms are beautiful and huge. Everything is very well maintained.”

Aug 5, 2009 by Joseph from Mississauga,Canada
Overall Rating: 1

• The reception staffs is not friendly.

“Please be careful with video games feature on the TV. Hotel receptionist told me that I used game and they want to charge $4.95 something, I argued that I did not use it and finally they waived. Swimming pool is not like 3.5 star hotel. It is small and crappy.”

Jun 26, 2009 by Pat from Fayetteville,AR
Overall Rating: 10

• Staff went above and beyond to help with a couple little problems of my own making.
• Charge for parking.

“Located atop the Metro red line, the Hyatt Regency was the perfect location for heading both into and out of town. I only tried one of the on-site restaurants and was pleased with the variety of the menu. The staff was great.”

Jun 21, 2009 by Vanessa from Blacksburg,VA
Overall Rating: 9

• Great location. Clean, nice rooms.
• Pool wasn't that great.

“I would recommend this hotel to others.”

Jun 5, 2009 by Valerie from Williamsport,MD
Overall Rating: 10

• Everything was spectacular!
• Having to pay for parking.

“We were provided with a superb guest room which had a skylight type of window created from the overhang. The room was extra spacious, extremely clean and tidy. We slept extra well on the comfortable beds! The on site grille type restaurant was convenient (we didn't want to get dressed up nor pay exorbitant prices to patronize Morton's steakhouse). The onion rings were phenomenal! Although there was some sort of dance competition going on, we were not disturbed in the least. All staff was extraordinarily business like, yet personable and very pleasant. This was the greatest deal we have ever experienced par for a B&B, this was probably the nicest lodging we've stayed at in years!”

May 30, 2009 by Anita from Boynton Beach,FL
Overall Rating: 9

• Parking arrangements expensive.

“Excellent location, helpful staff.”

Apr 7, 2009 by Richie from West Babylon,NY
Overall Rating: 9

• Location, safety and good service.
• Could use some updating in the rooms, don't like to pay for parking when
  I am staying at the hotel.

“I travel to DC area for business. I like to stay in a name brand hotel with clean rooms, good service, safe, and central location. This hotel fits that bill nicely.”

Feb 27, 2009 by Cathy from Cambridge,MA
Overall Rating: 10

• Location and quality.
• Rooms are a bit small.

“This is a great hotel to stay in. It has all the services one might want, it is convenient to the metro, the NIH, downtown, in a good location, clean. I would stay there again.”

Feb 19, 2009 by Eric from Mount Laurel,NJ
Overall Rating: 10

• Close to Metro Station, easy access to DC by car or Metro.

“This hotel is a great place. There is valet and self parking. Is walking distance to all types of restaurants and has easy access to DC Metro.”

Jan 28, 2009 by from York,PA
Overall Rating: 9

• Very convenient location.
• Parking was not complimentary.

“Very nice hotel in central Bethesda, MD, Next to Metro; very convenient for shopping, restaurants etc.”

Nov 20, 2008 by Charles from Bladensburg,MD
Overall Rating: 10

• It met all expectations of a luxury hotel.

“The door staff was friendly and helpful. Check in and out was a breeze. The front desk responded quickly to my request. I would highly recommend staying at this hotel to everyone.”

Nov 14, 2008 by Glenn from Oakland,CA
Overall Rating: 9

• Convenient to the Metro.
• Poor sound insulation between rooms.

“The sound insulation was so poor, I could hear the guest in the next room speaking at normal conversation levels. Do not eat breakfast in the restaurant, the Daily Grill, as the food is overpriced on a per item basis and will easily creep up to a ridiculous price point.
”

Nov 8, 2008 by
Overall Rating: 10

• The lobby and the rooms exceed just good, they are great.

“Every staff person is very attentive and willing to serve you. The location is ideal and the parking is underground so it is sheltered in bad weather.”

Nov 7, 2008 by
Overall Rating: 10

• The staff is very well trained and very polite.
• Everything was great!

“Located within walking distance of fine restaurants and shops, this is ideal for the business person who is traveling alone. The staff makes you feel like a member of the Hyatt family. I look forward to my next trip to Bethesda.
”

Sep 9, 2008 by Dan
Overall Rating: 9

• Large rooms.
• Paying to park.

“Excellent place to stay.”

Sep 6, 2008 by Annette from Williamsburg, VA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[6]

• Attractive with good amenities.
• Have to pay to park your car.

“The beds were very comfortable and the room was clean. We were on the fifth floor but could still hear sounds from the street including sirens and yelling. If the room could be more sound proof and if guests didn't have to pay $10 to park their cars it would be a more enjoyable experience.”

Sep 6, 2008 by Sudi from Boston, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Good location, very clean and relaxing too.
• The room was too small.

“I would've given a five star but with the room size, I have to reduce it to four star. Very nice location, and over all it was relaxing place.”

Sep 4, 2008 by Michele from Oceanside, NY
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[8]

• Good location, friendly staff, comfortable bed.
• Bathroom could have been cleaned better and the air conditioning system was very noisy.

“A nice three star hotel with friendly staff and comfortable accommodations. The air conditioning system was too noisy.”

Sep 4, 2008 by Dona from Aiken, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Quality bed linens and mattresses and pillows.
• Had to pay for parking and noise from restaurant drifted to room.

“Excellent hotel for sight-seers because it is in downtown Bethesda. Friendly efficient staff is always available for whatever you need.”

Sep 4, 2008 by Deepak from Elmont, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Located very conveniently to commute by Metro, less than 20 minutes to DC.
• None.

“Located in the heart of the Business District. Inside very worm, hospitable and quite place with grate view. Health club and swimming pool located at the top floor makes it very enjoyable. In the basement you get Metro to commute to DC. Very convenient. Driving to DC takes around 20 minutes. Excellent place to stay.”

Sep 3, 2008 by Manny from Bristol, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[7]

• Very responsive to guest requests.
• Had to repeatedly ask for a television remote which was broken.

“Clean, accessible and staff was friendly and helpful.”

Aug 31, 2008 by Lawrence from West Haven, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice room, clean, good view.
• No free internet.

“The hotel was very spacious, clean and had excellent location to Washington D.C.”

Aug 30, 2008 by Dave from Street, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location
• Elevators slow. Internet connection was terrible.

“Old Hyatt but still a Hyatt. Internet connection in the room was terrible especially for $10/day. Elevators slow.”

Aug 24, 2008 by Ted from Chestnut Hill, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Perfect location above the Bethesda Subway station.
• Room was dated, shower was broken.

“Very pretty hotel, very convenient to be above the Subway to DC. Only a 10-15 minute ride to the Zoo. Our room was spacious, but a bit dated. The shower was difficult to use because it was broken, something we didn't know until we were ready to leave (we only stayed one night). Parking is a little inconvenient as there seems to only be one small elevator to the garage underneath.”

Aug 22, 2008 by Melody from Newport News, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was right at the metro.
• Nothing.

“The location is fantastic. The kids loved the pool and hot tub. The room service was delicious and the staff was very accommodating. The rooms were spacious clean and modern.”

Aug 20, 2008 by Ronald from Braddock, PA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[10]

• The pool is nice, atrium is beautiful and the Metro station under the hotel.
• No refrigerator in room, Parking is very expensive, Not enough channels on TV.

“The hotel is very nice. The staff is friendly. The atrium is spectacular. I loved the fact that the Metro station was under the hotel. The room was large but didn't have a refrigerator. As an upscale hotel I would have expected that the TV would have had more premium channels instead of having to pay $12.99 to see a movie that can be rented at a local rental place for $2.99. The biggest complain is that the parking garage under the hotel is not owned by the hotel and is very expensive. Hotel Guests should get to park for free. This would be a fine hotel for a convention or a business trip but I wouldn't recommend it for a family vacation.”

Aug 17, 2008 by Jane from Norfolk, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Beautiful lobby. Front desk, housekeeping are great. Right above Metro stop.
• All of the rooms are open to a large atrium. Lack of privacy because of this structure.

“Great location directly above the Bethesda stop on the Red line. This station has a very steep, high escalator. Take the elevator if you are afraid of heights. Not much privacy as all of the entrances of the rooms are open to a large atrium. Inside, the room was great. Staffed with wonderful people who are very willing to do whatever it takes to make you happy.”

Aug 16, 2008 by Toby from Hillsborough, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very helpful and attentive to my needs.
• The high tech alarm clock I couldn't figure out how to set and needed help with.

“To me it was a very pleasurable stay. I was in Bethesda for medical reasons so it was a nice way to escape into a beautiful world. I would love to stay here again when I come back in September.”

Aug 13, 2008 by Gregory from Newton, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location.
• No free WiFi.

“Most major hotels I have been to have free internet - the Hyatt should also.”

Aug 6, 2008 by Sherry from North Brunswick, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• The glass elevator, pool room, layout.
• We got charged for a bottle of water we did not drink and internet service we did not use. We cleared it up though.

“I enjoyed this hotel. It was very clean and modern. The staff was helpful and the lobby etc was top notch.”

Jul 31, 2008 by Tracy A. from Dallas, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• I liked the location and lay out of the hotel.
• You have to pay to park.

“The hotel was very clean, in a great location and met all my needs for a great getaway. It was only 10-15 minutes from DC and about 45 mins from Baltimore as well as Annapolis. Good hotel for the price.”

Jul 30, 2008 by Gerald from Bradford, NH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice ambiance; friendly staff.
• Furniture in room showed a little wear.

“An attractive place with a Metro station right there. Outdoor entertainment (dance band) in an adjacent courtyard on my Friday night stay. Plenty of nightlife in the neighborhood. Overall good experience.”

Jul 16, 2008 by Mary from Lynchburg, VT
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• Ease of the location.
• Have to say the mold on the shower walls made it creepy.

“Overall I will stay here again; at check-in parking could have been explained instead I had to pay each time I drove out. Clerk did validate my stub after I complained.”

Jul 10, 2008 by Tim from Princeton Junction, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Served ice tea and Lemonade in the lobby during the afternoon.
• Underground parking did not have elevator direct to room floors.

“Clean and convenient. Staff was friendly and helpful. Enjoyed dinner in the adjoining restaurant.”

Jul 10, 2008 by Kyle from Clarksburg, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Cleanliness, location, professionalism.
• Parking.

“I loved my experience at this hotel and hope to go to this hotel in my future.”

Jul 7, 2008 by Duane from Morganton, NC
Overall Rating: 4
Cleanliness:[10] • Staff:[3] • Location:[1]

• Pool.
• Parking.

“You will be over charged for everything - parking, internet, etc.”

Jul 2, 2008 by Faisal from Endwell, NY
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[8]

• Comfy rooms.
• Internet access fee/only paid parking available.

“A 3 start hotel like Hyatt should not be charging for internet access ( $10 per day ). Guests should not be paying $15 per day parking during the stay.”

Jun 8, 2008 by Lauren from Charlottesville, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Beautiful, atrium-style lobby area, convenient to public transportation.
• Front-desk error in overnight parking validation caused conflict when leaving garage, no fridge in room, only decaf coffee in room.

“Conveniently located, atrium-style hotel with numerous amenities. Fantastic deluxe bedding and firm mattress. Quiet, comfortable. Would stay here again.”