User Reviews for Sheraton Pentagon South

Research User Reviews for Sheraton Pentagon South (1-20 of 141)

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Jul 4, 2009 by Tiffany from Granby,CT
Overall Rating: 0

• This hotel had a great swimming pool and was right across the street from a metro station and near many restaurants.
• The room service was outrageously expensive and the metro ride to the Washington Mall was about 35 minutes.

“This is a nice budget friendly hotel to stay in for visiting the DC area but being in a suburban local. We enjoyed being across the street from the metro station but it took 40 minutes to get to the Washington mall so no going back into the city once you returned to your room. The staff was okay but the hotel is not one I would stongly recommend for young chilren. It seems better suited for romance or business travelers.”

Jun 10, 2009 by Ray from Old Bridge,NJ
Overall Rating: 9

• The price was excellent for its proximity to Washington, DC.
• Restaurant shut down on weekends, except for breakfast.

“The lobby was well designed and in good condition, along with the breakfast area. The room was a good size. Outside street noise was loud although we slept well. The bed linens were clean.”

May 21, 2009 by Jerri from Massillon,ND
Overall Rating: 8

• Nice comfortable bed, nice shuttle to metro/airport.
• Access to swimming pool.

“Nice hotel, staff was great.”

Apr 1, 2009 by Ann from Warner Robins,GA
Overall Rating: 8

• Bed, linens and lots of pillows.
• $13.25 for breakfast buffet.

“The room and bathroom were newly renovated with nice linens, lots of pillows and good mattress. The BR has granite counter top, wall mounted hairdryer. There is a separate counter for the coffee pot and ice bucket. The room had a mini fridge. I didn't check closely enough as to the breakfast being complementary. It was not so I was surprised with the $13.25 price tag for cold food in the buffet servers. The parking is in a separate garage.”

Mar 24, 2009 by Pat from Copperas Cove,TX
Overall Rating: 8

• Easy to get to from the highway.
• Neighborhood wasn't that nice.

“It was good for the money, not near much. Had to travel a distance to get anywhere of interest.”

Dec 2, 2008 by Sandi from St. Petersburg,FL
Overall Rating: 10

• The staff was very helpful and the breakfast buffet was great.
• Can't think of anything.

“It was great. The beds are comfortable and the amenities are excellent. The staff was outstanding, they made sure we had all of the information we needed to catch the bus, shuttle, metro, super shuttle
and transportation we needed to get to where we wanted to go. And the fresh baked, warm cookies at 6:00 pm were an unexpected bonus.”

Oct 13, 2008 by KVK
Overall Rating: 7

• Excellent staff and service.
• We were challenged trying to find it and our first room was not quiet.

“Great staff and service, good place for an overnight stay.”

Sep 4, 2008 by Kim from Torrington, CT
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Clean.
• Somewhat awkward location.

“Clean, practical, handy location for Alexandria and surrounding cities.”

Sep 4, 2008 by Sang Jun
Overall Rating: 9

“Wonderful and comfortable.”

Aug 30, 2008 by Miriam from Brooklyn, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very comfortable rooms.
• There is a separate charge for parking.

“The hotel was pretty, clean and comfortable.”

Aug 15, 2008 by Ted from Hartford, CT
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location.
• Shower had no hot water during the day.

“We had a wonderful two days, with easy access to Washington and to relatives in Alexandria.”

Aug 10, 2008 by Diane from West Gardiner, ME
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Tasty snack at check in.
• The charge for parking a vehicle.

“The hotel met all of my expectations to the highest!”

Aug 2, 2008 by Teddy from Tampa, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great dining in the hotel.
• Need curtains that close to keep the sun out in the morning.

“This hotel has an excellent dining restaurant, the food tastes great and the service is great. This hotel also has an exceptional front desk assistance!”

Aug 1, 2008 by Mick from Jacksonville, NC
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[3]

• Courtesy Shuttle to Reagan National Airport / Metro.
• Nothing within walking distance.

“Standard Courtyard by Marriott in an awkward location in Alexandria, VA. Price was competitive relative to hotels in DC.”

Jul 28, 2008 by Chris from Amherst, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Helpful staff, prompt shuttle service.
• Noisy A/C.

“Clean, comfortable room. We used the free shuttle to and from the Metro station daily and everything went quite smoothly. The buffet breakfast was delicious. The staff was gracious very helpful with our many questions as this was our first visit to D.C.”

Jun 8, 2008 by Carolyn from Minden, LA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Location near grocery, pharmacy, bus line.
• No refrigerator in room. Pool hours limited. Parking was extra.

“Nice, clean hotel. Nice size pool and great work-out room. Safe well-lit location.”

Jan 27, 2008 by Ed from Princeton Junction, NJ
Overall Rating: 2
Cleanliness:[8] • Staff:[8] • Location:[2]

• Friendly staff.
• Unsafe location, poor heating in rooms.

“On each of two nights I stayed, cars parked in the paid and "secured" hotel's garage were broken into. My car was one of those broken into during the first night.”

Jan 13, 2008 by Christopher from Hollywood, FL
Overall Rating: 1
Cleanliness:[9] • Staff:[1] • Location:[1]

• Room.
• Location and poor staff attitude.

“I would avoid this hotel. It is not truly Pentagon South nor Old Town. This hotel should be avoided.”

Jan 3, 2008 by Carl S. from El Paso, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• There was an on site parking garage that kept your car out of the weather.
• The heating system did not seem to work properly.

“This was a good location for my son and me to stay. We were close to DC and all the local attractions but out of the way of the really heavy traffic that is so common in that area.”

Jan 2, 2008 by Mary from Virginia Beach, VA
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[9]

• It's very close to my brother's house, lobby pretty, close to food stores, free shuttle.
• I didn't like paying for parking. Seemed uncalled for.

“The hotel has a very warm, pretty lobby with gas log fireplace. Staff is friendly and outgoing. The shuttle driver (to airport/metro stop was very talkative, nice when I was alone at Christmas time. There were several families with children (a plus for me) who were having a good time - the pool and hot tub and exercise room were adequate. Very easy to get into Old Town Alexandria by car and to the metro by shuttle. It's very close to a retirement home my parents lived in until they passed away, and not far from my brother's house, so it felt like a home location to me. It's unfortunate that they charge a daily fee for parking.”

Dec 13, 2007 by Sandra from Alexandria, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The privacy, if you want to do your own room they let you.
• Some house keepers do not speak English well enough.

“I was very pleased; a lot of the staff were very friendly and made you feel at home, good times will be remembered of this hotel. We were very close to all we had to do, and having a parking garage made it so easy. I would of been nice that they could accept pets under 25lbs, but we made do.”

Dec 6, 2007 by Khanh from Alexandria, VA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• The hotel is very clean and the price is very cheap! I like it a lot.
• The hotel should have the hair dry. That's all.

“The location is perfect. It's only 2 minutes walking from a big shopping center. Hotel staff is very friendly and helpful. The fitness room and swimming pool are great. I like this hotel a lot and definitely will come back here for another business trip.”

Nov 28, 2007 by Margo from Waldorf, MD
Overall Rating: 5
Cleanliness:[10] • Staff:[6] • Location:[7]

• The hotel was clean. My room was aesthetically pleasing and the staff was pleasant.
• There was a group on the hall with us who were noisy with a crying child. I do not feel the staff offered any options to help make us comfortable.

“Very nice hotel with great amenities. Great price for the star rating. The location is better for locals or those with a navigational system because it is located close to a more urban location.”

Nov 27, 2007 by Nick from Middletown, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[3]

• Spacious bed.
• Location of premises.

“The hotel was, simply put, nothing special, but for the price and location near our destination, it was worth it, although the actual premises was tough to find.”

Nov 27, 2007 by Mckinnon from Farmville, VA
Overall Rating: 2
Cleanliness:[3] • Staff:[5] • Location:[9]

• Free internet portals in lobby.
• Hidden charges exceeding the agreed pricing.

“I was promised a room with a refrigerator (keep insulin fresh) and I had to keep after those (5) phone calls and three different desk personnel. Was told housekeeping would have to do this thing. Although we stayed in a room with a console for a refrigerator, it was useless. Curtains allowed too much light to shine through. Do it yourself $12.50 breakfast is a far cry from the free continental most folks are offering these days! No offer to help with baggage at check in was followed by any help (missing valet carts); however, we booked another night as soon as we checked in as to allow our visit to become more fruitful. Not 15 minutes after getting unpacked and getting ice for medicine! Following morning, we were locked out of our room (key card malfunction) returning wet from the pool only to face emergency extraction from the elevator which kept us captive) upon returning to the front desk we were informed the additional night's stay facilitated a change in policy which invalidated our keys (needed to swipe cards for additional parking charges) even though we very seldom carry our cards in our bathing suits! Facilitating another roundtrip to satisfy jumping through the Marriott ringmasters hoop! No menu's were available for restaurants (local when the hotel room service and restaurant are closed) other than that my suggestion to Marriott personnel would be to enroll in a hospitality because (not necessarily at Cornell) in order to see just how far they are from their claim to provide "hospitality" much less excellence!”

Oct 7, 2007 by Annemarie from Roanoke Rapids, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great staff and nice pool.
• Noise.

“I thought this hotel was wonderful! Great staff, comfortable beds, clean and everything worked! Oh, and cookies every day!”

Oct 5, 2007 by Kibrom from Herndon, VA
Overall Rating: 8
Cleanliness:[6] • Staff:[7] • Location:[8]

• The comfort of the bed and the hospitality at the front desk.
• Some of the hand towels were not clean in the bathroom.

“The overall comfort and the hospitality offered by the hotel were excellent and depictive of Marriott's high standards. Some minor aspects in towel cleanliness were however lack of better words.”

Sep 10, 2007 by Steve from Farmington, NM
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Well kept property.
• Parking garage/parking fee.

“Nicely renovated older property just off i-395/seminary road. Good location for car travel in the area, bus service available to metro.”

Sep 10, 2007 by Hrant from Forest Hills, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Friendly and accommodating.
• The hallways and lobby were very run down.

“Would definitely stay there, but they must renovate, and keep the area clean, by upgrading.”

Sep 8, 2007 by Roger from Richmond, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, staff and cost.
• Water constantly refilling in toilet.

“Staff very attentive and helpful, rooms well cleaned, location very convenient to dc and nova locations.”

Sep 7, 2007 by Lonita from Lewisville, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendliness.

“Everyone was friendly, efficient, and helpful.”

Sep 5, 2007 by Lonita from Lewisville, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I was very impressed with the friendliness and eagerness with which the staff met each need.
• There was nothing I didn't like.

“This hotel was very clean and the staff friendly and courteous at all times.”

Sep 5, 2007 by John from Horsham, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Comfortable room.

“Great hotel, I would definitely stay there again!”

Sep 1, 2007 by Namir from Annandale, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[5]

• Grocery store across street made it cheap and easy to get something to eat.
• The $10 surprise parking charge took a bite out.

“Not such a great area - sort of a concrete jungle. I would not recommend for general tourist or vacationer. However very satisfactory for business traveler who needs to head into the city in the morning.”

Sep 1, 2007 by Richard from Miami Beach, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Big beautiful room - 2 king beds - very nice bathroom - A/C worked perfectly - free coffee in the lobby.
• No free breakfast (not even continental). But that's it.

“I had excellent accommodations at a discount-motel price. The hotel is across from stops for multiple bus routes that connect with the Metro as well as a small shopping center with a supermarket, 7-11 and "Subway."”

Sep 1, 2007 by Carl from Lorton, VA
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[9]

• Everything from the representatives to the facilities.
• The $10 parking fee. That is the only parking. Mine was waived which made the experience even better.

“I highly recommend this hotel if ever in the D.C. area.”

Aug 25, 2007 by Pinwen M. from Mayfield Heights, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• I had all the service I expected. The room is clean and the air is fresh with air condition keeping working.
• I lost a brand new umbrella on the shuttle and could not find it any more.

“Overall this is a nice hotel to stay in. The room is clean and the air in the room is fresh with air condition keeping running. Some grocery stores are around there, which brought us a lot of convenience for my kids' needs. The price is reasonable. With the service I had, it was worthy.”

Aug 21, 2007 by Jane from Cary, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Friendly, clean, free internet, free shuttle, pretty good location.
• Restaurant is pretty expensive. Wish it has microwave and refrigerator in room.

“Overall nice hotel.”

Aug 20, 2007 by Ronnie from Virginia Beach, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] •

• The spa.
• Staff on the phone for 5 minutes prior to acknowledging us.

“The stay started out bad during check-in, but the spa and restaurant staff were very nice and professional, especially the chef on the breakfast grill.”

Aug 19, 2007 by Gabrielle from Lexington Park, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[3] • Location:[5]

• Fresh baked cookies were very good, but not always available.
• Had to bring in my own bags no one behind the counter tried to help me they just looked.

“The location was convenient, but out of the way. The staff was friendly, but not very helpful and not too bright. The pool looked dirty. Didn't like the fact the parking wasn't free, why should I have to pay extra to park when Im the guest who's already paid for the room. The rooms were small and the bathroom was cramped.”

Aug 16, 2007 by Yong from Cary, NC
Overall Rating: 2
Cleanliness:[8] • Staff:[9] • Location:[8]

• It's easy to get there from highway.
• The A/C is so noisy, feel like sleep on airplane.

“The location, public area is great and they have an indoor pool. The front desk staff is helpful. But the A/C is not central control. It's so noisy which you can not ignore during the night. The outside unit from other room still bothers us even I turned our AC off. We asked a room transfer and the room on the other side of the building is not good either, we can hear the traffic passing by. Bring your ear plug if you will stay in this hotel.”

Aug 16, 2007 by Raj from Greenville, SC
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Excellent location, friendly and polite staff.
• Parking in garage charged $11.00.

“Excellent hotel for if you have got a deal.”

Aug 13, 2007 by Wendy from Harrisburg, PA
Overall Rating: 7
Cleanliness:[8] • Staff:[4] • Location:[7]

• The rooms were small but very comfortable.
• The staff communication of necessary information was poor, both to guests and to other staff.

“Our room had two double beds and an armchair. No sleep sofa as stated in promotional materials. There are no additional beds available at this location. The beds we did have were very comfortable. The hotel shuttle service was very unreliable and it was hit or miss on whether the shuttle driver you got was helpful. No car seats were available and we were told to put multiple children in a single seatbelt when it was full. There was no back-up to prevent other guests from having to wait another full shuttle cycle if the shuttle filled up. The housekeeping staff was adequate. The room was kept clean but there was no attempt to go "above and beyond". On check-out day, although we had until noon to check out, the housekeeper repeatedly knocked at 8:30 a.m. and woke the entire family. The convenience center was nice. There was a microwave available and snacks and drinks. Two computers were available for public use and the wireless network was easy to access with our laptops from both the lobby and our rooms. The speed was good, but not great. We did not eat at the restaurant. The cheapest breakfast was breakfast Burritos for over $8. We did not see one customer in the restaurant for dinner during our stay, so it didn't look very inviting.”

Jul 26, 2007 by Chris from Lenoir City, TN
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[7]

• Very clean and convenient to DC with the hotel shuttle.
• The hotel was very crowded and the breakfast was very expensive for our family.

“A clean and comfortable place to stay. The breakfast was pricy for a family. The hotel pool was great and a lifeguard was on duty. The hotel shuttle was very helpful although the scheduled pick ups were unpredictable on occasion.”

Jul 10, 2007 by Sherry from Jackson, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[6]

• We loved the view from the 11th floor.
• Parking was expensive- it should be included in the price of the room. We got lost trying to find the entrance the 1st time.

“We had a pleasant stay. Staff were friendly. Very busy traffic area, but I guess that's to be expected near D.C. Be sure to add $10 to your budget- parking is $10 a day! We did not expect that.”

Jul 9, 2007 by Rebecca from Abingdon, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Very helpful staff. Very clean.
• $10/day to park.

“All the staff was helpful and in a wonderful mood. Would highly recommend to others. Would definitely stay there again. Easy access to interstate.”

Jul 7, 2007 by Priscilla from Lakeland, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent customer service.
• None.

“Great time at the hotel.”

Jul 5, 2007 by Patricia from Bronx, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very warm and friendly atmosphere.
• Options for larger bed sizes i.e. queen sized beds.

“The staff was very courteous and professional, and handle problems very efficiently.”

Jul 2, 2007 by Kim from Virginia Beach, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Friendliness of front desk personnel, and the safety and security of the parking garage.
• Slow service in the restaurant and the smoking area between the garage and the guest entrance.

“Overall, the stay was very nice. The staff was very friendly and I felt very secure. You had to have a room key to enter the parking garage, and walking to the hotel was only a few steps away. The only thing that I did not appreciate was the closest entrance to the hotel from the garage was walking through the outside smoking area. This was very uncomfortable as I am pregnant and try to avoid those places.”

Jul 1, 2007 by Wanda from Holland, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] •

• Location.
• Had to pay for parking.

“Hotel was nice, but will look for free parking next time.”