User Reviews for Hilton Arlington and Towers

Research User Reviews for Hilton Arlington and Towers (1-20 of 181)

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Oct 27, 2009 by Jianghuai from Rochester Hills,MI
Overall Rating: 9

• Very friendly staff in front desk. Convenience. Cleanness.
• No.

“Very humorous staff, was helpful, flexible and friendly.”

Oct 27, 2009 by Laurie from Rockport,MA
Overall Rating: 9

• Fantastic location, wonderful beds, extremely accommodating staff!
• One of the two elevators was out of service.

“When we discovered that our room was right in the middle of a wedding party block, we were moved immediately and graciously. Our room was very nice and the Hilton beds are the best! Ours was a very brief overnight stay, but it couldn't have been nicer.”

Jul 2, 2009 by Zach from Slingerlands,NY
Overall Rating: 7

“AC
not working in first room. Friend desk moved us to a suite. Very close to metro station. Parking fee 17.00 additional.”

May 21, 2009 by MP from Ferguson,NC
Overall Rating: 9

• Very conveniently located to the metro & freeway 66. Easy access to DC.
• Air conditioning system didn't work well.

“We rented 2 rooms and got adjoining rooms which worked out very well. Hotel was quite and clean and Convienient to have a restaurant in the hotel after driving all day from North Carolina. The food at the restaurant was good and reasonably priced. Great service.”

Oct 23, 2008 by Lori
Overall Rating: 8

• Very convenient to Metro station.

“Would definitely stay here each time I visit the DC area.”

Sep 27, 2008 by Chris
Overall Rating: 3

• Location and proximity to Washington DC Metro.
• Unexpected room style, bed cover too warm.

“We expected a normal room but instead got a handicapped room with pet accommodations. The bed comes with a quilt suitable for room temperature in the 50¿s. If I pull it up I sweat, if I take it off I freeze. Shower floor is glazed tile and slippery with soapy water. Also, the handicapped shower drains all over the bathroom floor. The radio in the room was too quiet, can't hear what people were saying on the other side of the room.”

Sep 11, 2008 by Kelley from Long Grove, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very helpful staff.
• Expensive parking. No king bed available.

“Very good.”

Sep 10, 2008 by Shirley from Marlton, NJ
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Self-parking and quiet.
• Nothing.

“Comfortable rooms, helpful staff.”

Aug 22, 2008 by John from West Chester, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, staff & service.
• Parking is a little tricky.

“The hotel was very well run and the staff was very friendly and helpful.”

Aug 20, 2008 by Joyce from Hanover, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[5]

• The entry is elegantly appointed. The room is spacious and continues the upscale decorative them with luxurious bedding.
• The location, parking, and the service desk employee laughed at us because we had trouble getting from garage to room.

“This is an upscale, elegantly appointed hotel. Its location isn't the best, but once you enter your room, you will forget all about it. The rooms are spacious and well decorated. Getting a good night's rest requires no effort as the mattress and bedding are comfortable and luxurious. Bring extra money for parking at $17 per day, refrigerator at $15 per day and microwave at$10 per day. The hotel is located right across the street from IHOP and other dining and shopping venues. I loved my stay at this hotel and am looking forward to spending more time there when I travel to the area.”

Aug 13, 2008 by David from Leominster, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Very clean and comfortable.
• Did Not have a swimming pool to relax in.

“The hotel was right there at the entrance to the Metro. Easy access to anything in DC. No many Restaurants outside of the hotel restaurant. Easy to and from the expressway. Very Comfortable Beds.”

Jul 12, 2008 by Casey from Fulshear, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Proximity to metro.
• Room service.

“Great access to the metro. Only needed the car once. Walked to nearby restaurants. Hotel was nice. Room service was bad and overpriced.”

Jul 9, 2008 by Bill from Raleigh, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Desk staff.
• Expensive parking garage.

“1) Friendly and helpful staff after arrival. 2) I liked the hotel, but strongly dislike the high price charged for parking in the hotel garage.”

Jul 9, 2008 by Jo E. from Oak Park, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was clean, right at the metro, great staff and upscale.
• Some things in the room were not functioning properly.

“This hotel was all that I wanted and more. The Metro was right down stairs. It was near a 24 hours IHOP. In case we got in late, the staff was quite helpful and friendly. Our cleaning lady kept the room above par and we never had to ask for anything. Everything we needed was always there.”

Jul 8, 2008 by Ronglan from Albertson, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Close to subway, good location.
• Would be better to have two beds in the room.

“Friendly.”

Jul 3, 2008 by Pj from Bartlett, TN
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[10]

• Location, cleanliness, facilities.
• Parking lot and the $17 per day charge to park is outrageous.

“Hotel was nice, in a nice part of town. Close to nearby shopping, restaurants, etc. The only downside was the parking garage. You had to pay $17 per day to park in this dark, scary garage. They need to do something to get a cheaper parking rate because a lot of people will not return because they don't want to pay to park.”

Jul 2, 2008 by Jeanne H. from St. Clair, MI
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• Staff was very helpful.
• Tough to find with the directions we had.

“The staff at this hotel were very helpful. The air conditioner in the first room we were assigned did not work. When we informed the front desk, they moved us immediately. They bumped us up to the "Club" level for our troubles (of having to move rooms) and assisted us in several other ways. The beds were a bit uncomfortable, but the helpfulness of the staff, and the location to one of the safer Metro stops to go into DC (right outside the front door) suited us fine.”

Jun 10, 2008 by George H. from Norfolk, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The housekeeper on the floor that I was on was very nice and friendly on the 4 floor.
• Everyone seen to be friendly. But one of the front desk guys was not all that friendly .

“Very nice hotel and I did enjoy my stay just so far out. But a very nice place overall.”

Jun 4, 2008 by Mike from Seaford, DE
Overall Rating: 7
Cleanliness:[5] • Staff:[8] • Location:[6]

• Excellent location.
• Several areas not clean.

“Good location with close proximity too many restaurants and Metro line to Washington DC. Unfortunately, the cleaning service had many small obvious shortcomings, e.g. dirty coffee machines, door knots.”

Jun 4, 2008 by Vishal from Lewis Center, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Very nice hotel rooms/facilities and great location.
• House keeping refused to bring coffee cream to our room said staff was busy.

“Very nice facility/rooms, clean, great location, quality hotel. Staff did not mention on check-in that there was separate charge for parking the car, we assumed the guests would have free parking.”

May 31, 2008 by Patricia from San Diego, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[6]

• Convenient to the Metro.
• Area was not entirely safe.

“Hotel was adequate for a short stay. Had several amenities.”

May 30, 2008 by Thomas from Forest, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Comfy bed and robes provided.
• Needed to fix water leaking from ceilings in lobby area.

“Very nice hotel in great area near shops, stores and Metro.”

May 1, 2008 by Hamid D. from Somerville, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• I found the staff very friendly and I liked the cleanliness of the room.
• The hotel looked a bit small to me!

“I found the whole experience pleasant and I enjoyed the time we were there. The hotel is in a good spot, near a train station and also buses. It is also far enough from the city center that its not too busy and you can walk around at night, pleasant surrounding area.”

Apr 29, 2008 by Tom from Winter Haven, FL
Overall Rating: 7
Cleanliness:[10] • Staff:[9] • Location:[7]

• It is located close to the entrance of I-66m which has good access to the airport.
• The parking was terrible and expensive, It is not the fault of the hotel, but the location and that the parking was a different company.

“There was no hassle, only good service in a pleasant facility. The only problem is that the location prohibits decent parking, and the Hotel parking is run by a different company, very tight and difficult to get around in, very expensive, and not covered by the hotel.”

Apr 28, 2008 by Maria from Mcdonough, GA
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[4]

• Nice room, close to restaurants.
• Parking costs too much, not a real safe area.

“I liked the closeness to the metro and to restaurants, liked the room and the bathroom.”

Apr 28, 2008 by Mary from Bridgton, ME
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The beds! very comfortable.
• The noisy complaining neighbors.

“Very clean, comfortable and friendly service, however, do not recommend to families with children.”

Apr 24, 2008 by Joel from Jackson, NJ
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[7]

• Room, bed & bath: very clean & comfortable. Personnel extended themselves. Offered to fix broken lamp switch after 11:30pm.
• No warning of $17/night for parking car in hotel owned parking garage. Room lighting adequate but dim, no in room computer access.

“I found this hotel comfortable (but only verging on luxury because the mattresses were pillowed). Room, bath & bed were extremely clean. TV remote and channel selection very cumbersome. No food service. Neither exercise facilities nor available pool.”

Apr 23, 2008 by Leo from Cincinnati, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Right on top of the subway station. Great location and easy access to anywhere.
• No valet parking. Parking was public parking in the condo.

“I would consider this more of a Condotel, Condo hotel, than a traditional hotel. I was surprised to find they share the parking with Condo Residents and the businesses in the building. Had I known that the hotel shares facilities with the condo building, I wouldn't have been so surprised. Other than that, everything is great at the hotel. Very clean, new everything and friendly and helpful staff. Extremely easy access to subway and buses.”

Apr 23, 2008 by Nancy from North Haven, CT
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was big and the bed was comfortable.
• The room got hot during the night and it was noisy.

“Everything was fine, except for some noisy guests.”

Apr 17, 2008 by Azhar from Stamford, CT
Overall Rating: 5
Cleanliness:[8] • Staff:[7] • Location:[9]

• Great location.
• Charge for parking.

“Hotel is located in a very nice neighborhood. Quite close to DC, easy accessible by highways. Couple of things I did not like is, about the charges for parking for hotel guests, its 17$ per day. This was specifically for me, I was looking for something to warm my food, surprising the hotel does not have a microwave at all.”

Apr 17, 2008 by Melinda from Raleigh, NC
Overall Rating: 0
Cleanliness:[8] • Staff:[6] • Location:[9]

• The room and room service was great!
• Hotel staff not as friendly as my last visit.

“Overall I had a good experience but I expected a great experience.”

Apr 16, 2008 by Doreen from New Kensington, PA
Overall Rating: 5
Cleanliness:[7] • Staff:[4] • Location:[6]

• Clean.
• No frill for a Hilton and the staff was bland.

“Just not good for kids and the staff was initially argumentative, parking is too expensive. I would not recommend the hotel nor would I stay again.”

Apr 9, 2008 by Clasina from Merry Hill, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Excellent location, good service. They threw in a free breakfast because I am a Hilton Honors Platinum member.
• The air conditioner was noisy and too close to the bed.

“Good location, indoor parking with elevator directly into the hotel, friendly and fast service, excellent breakfast buffet, quiet.”

Apr 9, 2008 by Cheryl from Grove City, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenience to Metro.
• Smoking in the bar, expensive parking fees.

“We were upgraded to a suite, no additional charge. Room very large, very clean.”

Apr 6, 2008 by Melissa from Virginia Beach, VA
Overall Rating: 2
Cleanliness:[8] • Staff:[5] • Location:[8]

• The lobby was nice.
• Loud heating unit, small beds, didn't sleep well.

“Overall it was a nice hotel, perfect location for us as we could walk to Kettler Ice rink. Next to mall and other restaurants, however the hotel didn't offer that information to us when we checked in so we ate at their restaurant and it was overpriced and the food wasn't that great. The hallways were filled with drunk people when we went back to our room that evening and we had to tell the front desk. Some where half dressed. Made for an interesting conversation with my two children in tow.”

Apr 4, 2008 by Yan from Brooklyn, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Comfortable.
• They made mistake on my billing and I had to call twice to claim.

“Overall the service is satisfied. I will choose and recommend to my friends.”

Apr 3, 2008 by Gerard from Durham, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very professional customer service oriented staff.

“I liked the customer service, clean rooms, attentive staff and overall treatment!”

Apr 2, 2008 by Ryan from Boynton Beach, FL
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[7]

• Staff was very pleasant.
• Terrible parking.

“I ran into some issues with this hotel. Parking was terrible, they share a parking garage on site that closes at midnight, so if you arrive any night after midnight, you must park in the street, and its difficult to find a space. I was unable to use the garage due to business timing, and yet I was charged a parking fee per night. The hotel lobby entrance is in a mini mall, which is used as a sleeping area by many homeless people, not a great feeling upon entering. I addressed my issues with the hotel upon checkout, they were very polite and removed all incidental charges for me, including parking and internet, as an effort to make things right.”

Apr 1, 2008 by Charles from Spring Valley, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Comfortable with very friendly and helpful staff.
• No Coat/ long dress rack in room.

“We enjoyed our stay in the Hilton Hotel but would have liked then to have complimentary breakfast liked Hampton Inn's do.”

Mar 28, 2008 by John from Salem, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was exceptional and the personal service was great! We will be returning and look forward to reservations again at this hotel.
• The fee for parking but this was not a big deal because we were able to avoid paying parking in Washington DC each day.

“Very courteous and knowledgeable staff, Always wanting to meet our every need. The rooms were really comfortable and the atmosphere of the room was inviting each day. A Fantastic trip in large part because of the people at this hotel and the convenience of the location. Very neat and clean, nicely decorated and a wonderful place to stay. Kudos to the staff in the breakfast service who are on the 7th floor. The best stay in a hotel we have had in years. My compliments to the management and staff for their attentiveness to details and their customers.”

Mar 25, 2008 by Alaina from Lititz, PA
Overall Rating: 5
Cleanliness:[2] • Staff:[6] • Location:[6]

• Convenient location, friendly staff.
• My room was dirty and cramped.

“While the price of a room at the Hilton is in keeping with the median price for the area, the hotel itself was over priced. The 4 star rating is undeserved. The staff was friendly and accommodating but the rooms are sub-standard. I expect better from a Hilton.”

Mar 20, 2008 by Larry from Washington, DC
Overall Rating: 9
Cleanliness:[10] • Staff:[4] • Location:[10]

• The privacy was great.
• One staff member ...very bias & prejudice it seemed (The Fat Nazi Guy).

“Still was a blessing to get out to a new atmosphere. It was on the positive side more than the negative. My fiancé loved it ,so that all that matters really, right?”

Mar 6, 2008 by Clarence from Hampton, VA
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[7]

• Location.
• Wasnt the same as pictures show?

“The hotel is located in a great area; the pictures that they show are not the same as the size of the room or living space. But over-all it was a decent trip. Dan & Brads really great place to eat and dine.”

Jan 5, 2008 by Dawit from Nutley, NJ
Overall Rating: 1
Cleanliness:[1] • Staff:[8] • Location:[7]

• None!
• Noisy, Not clean enough for 3-star hotel, poor services, etc.

“They have noisy, sometimes, useless AC, lousy or unskilled employee, poor services. The rooms are not as clean as 2-star hotels. This hotel (at Arlington VA location), for example, has toilet and bath tub with stains that you don't see in any hotel or even Motel. The AC/Heater: we had to turn it off because it was too loud.”

Jan 4, 2008 by Joe from Tampa, FL
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[10]

• I liked that the hotel was near the metro, and the staff was helpful.
• I did not like how expensive some of the facilities were. $11/day for wifi? $5/Bottle of water? $14.99/movie?

“I thought that the Hilton was a very classy hotel; however it lacked some important amenities and features that are important to travelers. While noting that the premises were spotless, I found that the revolving door entrance, antique style furniture, and elegant elevators made for a great balance of a classic archaic yet contemporary home feel. The staff was available to assist with every problem that arose and were happy to do such. However, during my stay, I continually felt like I was at risk of falling for a tourist trap as everything in the hotel was ridiculously overpriced. I made sure to call the front desk before brewing up my coffee since there was a liter of water with a big $5 sticker sitting next to the percolator. They assured me that the coffee was complimentary, but the water was not.”

Jan 1, 2008 by Dave from Palmyra, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location and very easy to find.
• Nothing wrong.

“This is a great property that looks modern and clean. It adjoins a shopping complex/mall; metro rail station is located in the building complex, Movie Plax across the street, several dining locations all around, and a great I-hop right across the street from the hotel entrance. Parking under the hotel. Pleasant staff and visible security.”

Dec 13, 2007 by Mary from Lansdale, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Large rooms.
• Smaller bathroom.

“This hotel is very well situated at the metro in Ballston which makes for getting around most of dc very easy! It is also close to restaurants & shopping.”

Nov 26, 2007 by Meera from Commerce Township, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[6]

• Location next to subway.
• Paying for parking.

“Decent hotel however you have to pay to park.”

Nov 26, 2007 by Lisa from Johns Island, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Location of the hotel next to the Metro was perfect. Staff was very helpful.
• No security cameras in long, winding halls.

“If you're traveling as a tourist, the location is great because of the proximity to the Metro. We arrived at DCA, jumped on the Metro at the airport, made one transfer at, and arrived at the front door of the hotel in 25 minutes. The hotel staff is very friendly and helpful. A member of the maintenance staff overheard us wondering if the lobby had a map, and he walked with us to the desk and got a staff member to get us what we needed. Above and beyond his duties! The room was clean and comfortable. In fact, my husband wants to find out where they buy their pillows.”

Nov 15, 2007 by Nancy from Raleigh, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenience to metro.
• No breakfast & $17 parking.

“When submitting price I did anticipate a $17 parking fee on top of the rate. Motel was comfortable & convenient to metro.”