User Reviews for Hilton Alexandria Mark Center

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May 21, 2008 by Clasina from Merry Hill, NC
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• It's not far from the highway, very convenient. Beautiful view.
• The main floor was under construction, but that's a temporary thing, of course.

“Courteous, professional staff. Conveniently located near the highway. Beautiful view of the park and pond. Excellent breakfast that was offered to us free of charge, honoring my Hilton rewards card.”

May 20, 2008 by Kim from Steger, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[10]

• Clean, great location, great price.
• Staff not all knowledgeable about services such as pool hours.

“Great hotel, easy to find.”

May 20, 2008 by Sarah from Brooklyn, NY
Overall Rating: 1
Cleanliness:[1] • Staff:[7] • Location:[4]

• The manager was very professional when we voiced our complaints.
• They gave us a room with only a pull-out sofa (no bed).

“The hotel was a little shabby, and the lobby & bar area were not well maintained or cleaned. The rooms were clean enough, but since the hotel was overbooked, they gave us a pull-out sofa bed. We were very unhappy overall.”

May 15, 2008 by Deborah from Bedford Heights, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Proximity to Old Town Alexandria, not very close.
• Charge for parking.

“Very nice hotel. Clean. Friendly staff. I couldn't have asked for more.”

May 7, 2008 by Rick from Bloomington, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Hotel was beautiful. One of the best were ever stayed in.
• 400 grade scholars arrived and tied up the elevators fro awhile.

“Its a Hilton hotel, a quality brand name and it lives up to its reputation, very impressed as was my wife.”

May 5, 2008 by Barbara from Belle Mead, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[3]

• Comfortable, elegant.
• Poor directions from staff on catching hotel shuttle to MTA.

“This hotel is good and deserved a 3-star rating. It was very far away from restaurants, so it was hard to find affordable food nearby.”

May 5, 2008 by Ernest from Rio Grande, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Very friendly and clean.
• Paying for parking.

“This is a very nice hotel and the food was very good and prices are fair. I would stay there again and again.”

May 2, 2008 by Garnett from Richmond, VA
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[2]

• NA.
• Everything was horrible.

“No room delivery, did not replace the face cloths, was put in smoking area when requested non-smoking, no complimentary breakfast, no free internet service etc.”

May 1, 2008 by Charles from Kingston, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[3]

• Quality room with small refrigerator very clean.
• A bit far away from things.

“Hotel was great but location for leisure lacked.”

Apr 29, 2008 by Jenny from Lawrenceville, VA
Overall Rating: 5
Cleanliness:[10] • Staff:[10] • Location:[8]

• The bedding was incredibly comfortable.
• They charged for every little thing, even internet.

“With it's supremely comfortable bedding, our fabulous room with a balcony overlooking a pond with a fountain, and the amazing staff, I'd love to recommend this hotel to everyone. Unfortunately, I can't. While great for business travelers with expense accounts or well-off senior leisure travelers, it was shocking for our little family to discover that it was their policy to sell everything. They charged $10/day for a crib. Internet access was $10 a day! These are things that you expect to be included with your room at an Econolodge! I was half expecting to be charged for the little shampoo and soap! Room Service charges are expected; parking charges are unfortunate, but usual for a metropolitan area. But cribs and internet? Pathetic.”

Apr 29, 2008 by Max from Austin, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Clean with a nice view of a pond with fountain; comfortable.
• A little stale feeling in my area; lacking character.

“Nice, comfortable, convenient. Very satisfactory. A nice place to stay, though it lacked in unique character.”

Apr 29, 2008 by Cynthia from Marina, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The room was nicely appointed and bed very comfortable.
• I didn't like paying for overnight parking.

“I thought overall it was a lovely hotel and staff was friendly and helpful. Did not get to use all amenities as I was only there one night. I would stay there again.”

Apr 22, 2008 by J from Gambrills, MD
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• The staff was very friendly.
• I expected the room to look nicer then it was.

“I've spent the same amount of money and stayed at a nicer hotel before.”

Apr 18, 2008 by June from Binghamton, NY
Overall Rating: 3
Cleanliness:[1] • Staff:[3] • Location:[2]

• The staff was very friendly.
• The staff was very friendly but poorly trained.

“The exits were duct taped opened. We had black mold in our shower. The toilet leaked and the solution given to us by the maintenance engineer was to lift the lid and jiggle the arm after each flush. This was my first and last time staying at a Hilton Hotel.”

Apr 9, 2008 by Ming from Toronto, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[8]

• Good location to Washington DC.
• I booked two rooms, but when I arrived, the staff said only one room available.

“Well, generally, the hotel was good. When I arrived, the staff told me there was only one room available, and there was no other available. So they located another room for me which was actually a living room's sofa bed. Comparing with the standard room, the sofa bed was not that comfortable though.”

Apr 3, 2008 by Kristin from Martinsburg, WV
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[6]

• Indoor Pool, view from room.
• No newspaper box for weekend paper and you must wait for gift shop to open.

“Nice hotel, elevator rugs were run down. Did not have our requested early check in ready. Hotel was not full so this is inexcusable neglect on behalf of the front desk manager.”

Mar 19, 2008 by Norm from Avon, CT
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[4]

• Inexpensive.
• It's in need of a remodel - new carpets, new furniture, new heater fan, etc.

“We used the hotel as an inexpensive place to stay for a visit to family in Virginia. The floor we were on needed new carpet. The room did as well. The heating fan rattled. The furniture had stains. Except for the fan, nothing was really important though. I thought it was a good value.”

Dec 5, 2007 by Lori from Nazareth, PA
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[7]

• The shuttle helped a lot.
• Window did not open in room no out side air.

“A good hotel; rooms were small and so was the bathroom .not having air from out side and no way to turn off the heat was not top on my list .I would have liked bigger bed they did not have any.”

Dec 3, 2007 by Sarah from Washington, DC
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[5]

• Food was great!
• Business center was understaffed and not as well-equipped as I would have liked.

“Hotel was fantastic for the great price! Operator was very friendly but gave me inaccurate information about the business center services. Front desk was very accommodating and helpful in helping fix the problems this created for me. Bell staff had good intentions but didn't always deliver on promised service. Shuttle service doesn't start in times for early morning flights or meetings, so plan on extra taxi expenses.”

Nov 29, 2007 by John from Rehoboth, DE
Overall Rating: 10
Cleanliness:[7] • Staff:[5] • Location:[10]

• Room (retreat section of hotel) was fabulous. Very roomy.
• They had fruit flies or something smaller than a house fly that we kept swapping. Mentioned to staff, but no response.

“Except for the fruit flies or whatever they were, it was a lovely hotel to stay with family or a couple.”

Nov 8, 2007 by Brandon from Bellingham, WA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[8]

• Classy 3 star.
• Unusable pool, very inconvenient parking and fitness room.

“Nice hotel. Good value. Easy access to dc. The main flaw was the health facility. The pool is tiny and has a guard watching it is like having a stranger watching you in a hot tub. The parking lacks elevator access to the hotel and is a long walk from the lobby.”

Nov 1, 2007 by Jennifer from Palatka, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] •

• Beautiful rooms, great location.
• Nothing.

“Conveniently located just off the interstate, with shuttle service to the metro, making all of D.C. Easily accessible without having to deal with the traffic. Rooms are spacious and well equipped, perfect for the business or weekend traveler. Large conference facilities and an onsite restaurant make this hotel ideal for most travelers.”

Nov 1, 2007 by Wesley from San Mateo, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Great location, friendly staff, clean comfortable rooms, beautiful lobby.
• You had to pay for parking which I feel is ridiculous.

“Very nice hotel, beautiful lobby, comfortable rooms and friendly staff. Just be aware they charge $9 per day for parking after you check in.”

Oct 31, 2007 by Dawit from Woodbridge, VA
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[10]

• Its parking.
• The lobby was dirty.

“The hotel should be rated as 2 stars. When it is compared to Holiday's Inn by Regan national air port, any one can see the huge difference.”

Oct 25, 2007 by Jay -. from Centerville, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The shuttle service to and from public transportation was outstanding.
• I did not like paying for parking while visitors to the motel had free parking in the same lot.

“We really enjoyed our stay.”

Oct 24, 2007 by John from Lake Wylie, SC
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location, price and restaurants.
• Parking charge.

“Very good hotel, quiet and comfortable room.”

Oct 24, 2007 by Nathan from Baltimorre, MD
Overall Rating: 5
Cleanliness:[8] • Staff:[2] • Location:[2]

• Room was very large and the bed felt like heaven.
• Location is way out from old town Alexandria, staff were rude and in no hurry to help you.

“Hotel would be ok for a business traveler that just wanted to stay at the hotel. But it really is not close to anything.”

Oct 24, 2007 by Richard from Virginia Beach, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The view of Washington D.C. from the room.
• The pool was not open at night even though it was listed as open till 10 pm. The city view room on the thirtieth floor was locked.

“The hotel was more than I expected. It was very clean and the rooms were beautiful. They could increase the number of handicap parking spaces on the top level of the parking lot. The location of the handicap parking spaces available was very accessible right by the door where you did not have climb any steps. I had knee surgery in July and not having to climb steps was very important. We were able to park right outside the door except for Saturday night. The hotel on the whole was up to our exceptions and exceeded them. It was located right off I 395 and was very easy to reach and easy to get back on I 395.”

Oct 18, 2007 by Emmanuel from Philadelphia, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Free shuttle service to metro every 1/2 hour.
• NA.

“Convenient location. Great price!”

Oct 17, 2007 by Andre' from Lincoln, NE
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The hotel was very clean, food was fantastic (awesome crab cakes), and staff was courteous, helpful, and pleasant. Would definitely stay there again.
• The only thing that was slightly unfavorable is that its location is not terribly convenient if you're touring dc, but still workable.

“I very much enjoyed my stay at the Hilton Alexandria mark center. The hotel was clean, the room clean and comfortable, food was delicious, and staff was courteous, pleasant, and helpful. While the location is not the most terribly convenient if you're touring dc (monuments, the capitol, etc.), it is certainly workable with cabs, metro, and hotel shuttle. I would certainly stay here again.”

Oct 11, 2007 by Carol from West Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• None.

“A great place to stay. Shuttle and metro were very convenient. Pool had lovely warm water!”

Oct 5, 2007 by Joyce from Bronx, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice layout, good location, and friendly helpful staff.
• Nothing that I did not like.

“Excellent spot to stay for business or pleasure.”

Oct 4, 2007 by Nancy R. from Ellsworth, ME
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very clean and helpful staff.
• Had to pay for parking while the garage was wide open.

“Nice hotel, conveniently located, in a safe part of town, next to major freeways, but not too close.”

Oct 3, 2007 by Piper from New York, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[7]

• Clean, new, great bed.
• Location a little inconvenient.

“Beautiful, clean, new bed, (amazingly comfy) great tub, nice space. Good lobby, decent gym (not great), TV wasn't great.”

Sep 22, 2007 by Steve from Apo, NY
Overall Rating: 2
Cleanliness:[7] • Staff:[1] • Location:[3]

• Nothing.
• Room not ready on arrival, poor service, old facilities.

“I am very disappointed poor location, room not ready by check-In time, poor service, old room appointments, old furniture equipment In hallways, and lack of courteous staff.”

Sep 19, 2007 by Deborah from Ft. Lauderdale, FL
Overall Rating: 5
Cleanliness:[10] • Staff:[1] • Location:[10]

• The view.
• Room service was horrible and check-in too.

“When I arrived at the hotel, they quickly gave me my room key and then forgot that I existed. They left it up to me to figure out how to park. They never did nor offer help with my bags. Room service never came to attend to my room on the 2nd day; we had to call to ask why. After they still never came, we had to call again to request clean towels. The Hilton name was not justified with the actual service!”

Sep 17, 2007 by Anne from Rancho Cordova, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• It was a big beautiful hotel with lots of marble. It had a nice fitness room & the room was large with a mini fridge.
• There was only restaurant within walking distance, but the hotel dining was fabulous.

“I was very pleased with hotel. I felt pampered with the amenities and the staff was friendly. I had to call the front desk because the thermostat in the room started buzzing when the air came on. Within 15 minutes they had someone in the room working on it. Then there was a follow up call to make sure I was happy. I liked having a mini-fridge in the room too. The view was nice and I could see the Capitol Dome in the distance.”

Sep 12, 2007 by Charles from Tijeras, NM
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• Covered parking, clean rooms, good TV channel selections.
• No hot tub inside or out, pay for parking by the day.

“Ok, but next time I'm in town I think I will try another hotel.”

Sep 6, 2007 by Don from Richmond, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• I liked the room and the setting/view.
• The commode in the room we were given did not function properly and we had to move to a different room, which cut into the limited time we had.

“The overall grounds and rooms were very nice. We had dinner in the Finn and Porter and the waitress was very nice and the food good. Other hotel staffs were helpful and courteous. The only problem was the Retreat parking area and entrance was not well lit or marked. We had to switch rooms due to a malfunctioning toilet which cut into our limited time to sigh see. Other than that, it was a very nice place and we had a good time.”

Aug 23, 2007 by Susan from Charlottesville, VA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[5]

• Clean and spacious.
• Not in Old Town, Alexandria, VA; some staff spoke poor English

“Large room, great bath amenities, needs to tighten electrical outlets in room (very loose). While hotel was in the grey shaded area of the map for Old Town Alexandria, it actually was on the far side of a major interstate and 4.5 miles away from the Old Town area. Not walking distance at all.”

Aug 23, 2007 by Bryan from Atlanta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Large rooms.
• Parking.

“This is a very nice hotel in a great location. It has all the amenities you'd expect in a full service Hilton but it lacks somewhat in free parking.”

Aug 21, 2007 by Ed from Jaffrey, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Immaculate pool and rooms.
• Charge for parking.

“Great location, great staff, clean rooms, and nice views. Close to many restaurants.”

Aug 19, 2007 by Wayne from Milwaukee, WI
Overall Rating: 6
Cleanliness:[5] • Staff:[6] • Location:[8]

• The waiter staff in the restaurant was excellent.
• Did not seem to care about guests.

“When we arrived we were treated very well. But once we checked in, things went from bad to worse. The check-in clerk said our room had a view of Washington DC, but in reality, you could not see any of the cities from our room. Our first morning there, we left our room and found drunken guests passed out in the hallway between our room and the elevator. When we mentioned this to the hotel staff, they seemed indifferent to our complaint.”

Aug 17, 2007 by Stella from Durham, NC
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[7]

• It was very clean and attractive a beautiful facility
• Hotel is not on the metro line to dc but they do provide a shuttle

“It was a great stay. The inconvenience of catching a shuttle to the metro line was small compared to the price and comfort of the hotel.”

Aug 16, 2007 by Cathy from Canton, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[2]

• Comfortable beds.
• Too far from where I requested a hotel.

“The hotel was fine. It was not in the area or location of where I requested a hotel. Even the local Visitors Guide does not show this hotel in the area that I requested. It shows the Hilton/Old Town Alexandria. My hotel was over 10 miles away from my business and I had no rental car.”

Aug 2, 2007 by Astrid from Atlanta, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Hotel staff was great, friendly and knowledgeable about the general area.
• I have no complaints.

“Convenient location, great facilities and wonderful staff.”

Aug 2, 2007 by Cx from Mechanicsville, VA
Overall Rating: 4
Cleanliness:[5] • Staff:[5] • Location:[8]

• Indoor/outdoor pool.
• Limited, expensive parking; $$ for internet.

“Hotel was booked to the max with a fitness convention and they stuck us in a smoking room. Convention-goers' cars filled all available parking lots, garages, and adjacent streets, and they crowded the lobbies and hotel public spaces with exhibits and seminars. Water aerobics instructors' classes monopolized the otherwise enjoyable pool. Overall it was not a great time, but on a less busy weekend, this hotel would have been just fine. The location is good, right off i-395, just a few minutes outside of DC, although not convenient to any metro stops. My only real complaint not related to the convention was that internet access was not included in the room price.”

Jul 31, 2007 by Mark from Gap Mills, WV
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[7]

• Good location-nice rooms.
• We were charged $9 for parking; this increased the cost of the hotel and was a hidden cost.

“I was overall happy with the hotel.”

Jul 25, 2007 by Nahashon from Bear, DE
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff were very responsive to questions and request.
• Parking was very bad.

“The hotel is located in a very convenient place to DC. Very attractive from outside and even the Lobby is very good but the rooms were sub-standard. Less than I expected.”

Jul 24, 2007 by Trent from Suffolk, VA
Overall Rating: 6
Cleanliness:[9] • Staff:[4] • Location:[7]

• Clean.
• Poor service.

“Poor service, internet was terrible. Food was great.”