User Reviews for Hilton Alexandria Mark Center

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Oct 29, 2009 by Gloria from Jasper,AL
Overall Rating: 8

• Clean.
• Distance from the attractions we visited; no continental breakfast.

“Hotel was neat and clean, but no continental breakfast. Shuttle service was good but it seemed to be a little far to and from the Marta terminal.”

Oct 21, 2009 by Ryan from Greenfield Center,NY
Overall Rating: 8

• Spacious room.
• Parking.

“Everything was good except the bell hop was rude and the parking garage was tight and cost $9 a day.”

Oct 20, 2009 by Daniel from Durham,NC
Overall Rating: 9

• Good friendly staff.

“Excellent hotel.”

Oct 19, 2009 by Marsha from Warwick,RI
Overall Rating: 6

• The front desk staff was very accommodating and friendly.
• The hotel is very worn looking.

“The hotel room was not very clean. The daily cleaning was inconsistent. It was great to have a refrigerator in the room, but it did not work properly.”

Oct 14, 2009 by Janet from Lachine,Canada
Overall Rating: 7

• Staff.
• Expensive dining.

“Good location, and very nice staff.”

Oct 14, 2009 by Braden from Media,PA
Overall Rating: 6

• We thought the room itself was a nice size with a decent view.
• So far outside of Old Town. Never would have booked had we known.

“Definitely a conference hotel, while we thought the price and the room itself were decent, the location was a disappointment.”

Oct 11, 2009 by Harold Andersen from Mankato,MN
Overall Rating: 8

• Staff was friendly and the general location was suitable for our requirements.
• Maid service lacked in performance forgetting some supplies.

“Though this hotel was classified in old town Alexandria, it was a distance away from that location. I never stayed at a hotel where parking was an add-on cost. That does not appear to be consistent for none of the other hotels on our trip did the same.”

Oct 10, 2009 by Patrick from Bartow,FL
Overall Rating: 8

• The shuttle service was good for vacationers.
• Internet access was not free.

“The hotel was comfortable. The shuttle service provided convenient transportation to Nation Airport, metro station and Pentagon City. The hotel lacked free continental breakfast and free Internet access, which was desirable for a family of three on a prolonged vacation.”

Oct 7, 2009 by Valerie from Chico,CA
Overall Rating: 10

• Friendly staff, beautiful view, spacious, met every need.
• Nothing to say.

“Great location, a little difficult getting to old town Alexandria, only complaint. Beautiful views, exceptionally clean, wonderful friendly staff.”

Oct 6, 2009 by Carole from Philadelphia,PA
Overall Rating: 9

• The picture window in the rooms.

“Very comfortable.”

Oct 6, 2009 by Jill from Carlsbad,CA
Overall Rating: 8

• The location was excellent.
• Room was in an annex that could only be accessed by confusing tunnels underground or outside at night.

“The annex was rundown and isolated. However, the room was well-maintained and appropriate for the price.”

Oct 6, 2009 by Louise from Smithfield,VA
Overall Rating: 10

• Cleanliness, friendliness and the location.
• I found nothing that could be put in a negative category.

“Everyone was very friendly, the service was great. Everything the Hilton stands for.”

Oct 5, 2009 by Joanne from Huntsville,AL
Overall Rating: 8

• The shuttle to the metro was a nice feature, running on the hour and half hour very promptly.
• The only breakfast option is the hotel restaurant and it is pretty pricey.

“I felt this was a good value for the price we paid. We didn't use most of the features, but did appreciate the very good maid service (plenty of towels and toiletries), timely shuttle to the metro and pickup from the metro back to the hotel. We asked for a quiet room location and did not hear any noise or door slamming in the morning.”

Oct 4, 2009 by Tom from Elkhorn,NE
Overall Rating: 1

• Nothing

“This was the worst experience we had on a 2 week vacation in DC and Virginia. My wife is allergic to smoke and they would only give us a smoking room. Said they were fully booked but the parking lot had very few cars. I doubt they were. The room smelled so badly of smoke that we had to leave the outside door open and even then neither my wife or I got much sleep that night. My wife felt awful the next morning on our return trip home. Also, I wanted a place close to Old Town Alexandria and we ended up 30 minutes away and paid $20 for a cab ride to that area.”

Sep 25, 2009 by Mike from Basking Ridge,NJ
Overall Rating: 3

• .
• Getting an additional day was a tiresome process.

“Room was run down; needed refurnishing. If I were traveling on my Hilton Honors card I would have gotten a better room. Maid service shipped a day. Will never stay there again. Really surprised Hilton would treat me and my companions this way. We had a total of 7 nights on this visit.”

Sep 17, 2009 by Nasir from Troy,MI
Overall Rating: 1

• Nothing!
• The bell staff were arrogant and cocky!

“This hotel is a scam. The bell staff and concierge were immigrants and did not know anything. The rooms are old and dull!”

Sep 15, 2009 by Susan from New Castle,VA
Overall Rating: 10

“Walking into the hotel my son's friend after seeing the large public spaces and beautiful marble throughout remarked that we must be millionaires. The staff
was great, everything was taken care of promptly.”

Sep 10, 2009 by Mary from Norfolk,VA
Overall Rating: 9

• The king sized bed and the huge tube.
• The coloring in the room was bland.

“The $50 dollars a night deposit was ridiculous considering that parking was only $13 a night. I got the difference back when I left, but that needs to be warned to people prior to checking in. The hotel itself was great. It was very clean, the house keepers stopped everyday, and the view on the 24th floor is great. The food in the hotel dining area I had expected to get at least full on $25 but the portions was small, but it was lemony good.”

Sep 10, 2009 by Yolanda K. from New York,NY
Overall Rating: 9

• Location was great, price was wonderful, lobby was nice.
• We were required to pay for parking daily.

“A great alternative to the higher priced hotels in the DC metro area.”

Sep 9, 2009 by Tim from Niagara Falls,NY
Overall Rating: 9

• Location
• Aged ammenities.

“This hotel does the job.”

Sep 9, 2009 by Tiffany from Plattsburgh,NY
Overall Rating: 9

• Public spaces lived up to the Hilton name.
• I was quite disappointed by the rooms, they were old and needed to be updated.

“Overall a nice stay, just the room was not what I expected at a Hilton.”

Sep 7, 2009 by Lebaron from Covington,VA
Overall Rating: 7

• Friendly staff.
• Very small room. Martini glass left in room after clean up.

“Okay. More glitz than substance.”

Sep 4, 2009 by Tom from Laguna Niguel,CA
Overall Rating: 3

• I liked the pool and the room was fine.
• I did not ike the location of this hotel since we were not traveling by automobile and everything was a cab ride (14-15$ away)

“This was a fine hotel. However it should not be in the same geographical area as the hotels in old town Alexandria. It was at least a 14.00 cab fare to old town. THis hotel should not be in the same geographical area as the hotels downtown and old town. It was a 15 minute cab ride away.”

Sep 4, 2009 by Pam from Lyndhurst,NJ
Overall Rating: 6

• The location is great
• black mold, lipstick on the towels, old and raggedy furniture, curtains were filthy, the tv cabinet was broken

“I would not stay here again”

Aug 26, 2009 by Shelley from Green Sea,SC
Overall Rating: 10

• Beautiful hotel, friendly and helpful staff.
• nothing

“The Hilton Alexandria Mark Center is a beautiful hotel. The staff are very friendly and extremely helpful. Their shuttle service is great. Everyone I talked to there seemed to enjoy their job, and wanted my stay to be the best possible. The room was great, and the view spectacular. There was a daily charge for parking, and a fee for local calls. All in all, I would stay here again.”

Aug 26, 2009 by Neil from Holmdel,NJ
Overall Rating: 9

• Very friendly and accommodating front desk host.
• Our room had a malfunctioning toilet. We had to pay extra for parking - about $10.

“A great place to stay to access Old Town Alexandria for a more economical price. You can count on the reliable, high quality standards of Hilton, especially in this hotel. We did not have a chance to try the restaurant, but it looked delicious. After a long day of driving it was very comforting to check-in with a most gracious host at the front desk.”

Aug 21, 2009 by Diane from Toms River,NJ
Overall Rating: 9

• The hallways were very clean and attractive.
• It was hard to find at night - it was not well lit enough to locate from a distance.

“The beds were very clean and luxurious. The temperature of the room was comfortable. The bathroom was clean, but could have been cleaner - (floor scrubbed and tub and sink cleaned better.”

Aug 20, 2009 by Danielle from Accokeek,MD
Overall Rating: 7

• Employees and service.
• The halls that led to the rooms were old and not clean.

“Common area / entrance was beautiful. However the halls on the room level were old and outdated as well as dirty. The carpets were old and some of the linens were not attractive. The staff was wonderful. Parking was a separate fee which was unexpected.”

Aug 19, 2009 by Shannon from Cleveland,OH
Overall Rating: 3

• Lovely lobby.

“Please don't confuse this hotel with the other Hilton that is in downtown Alexandria near the King Street Metro. This one is further outside of Old Town than most people traveling without a car would prefer. We expected easy access to the metro after calling the hotel, but their idea of close was having a shuttle that runs every 30 minutes. Very inconvenient and annoying, spent a lot of money on cabs trying to get around.”

Aug 17, 2009 by Pat from Hughson,CA
Overall Rating: 10

• The shuttle service was excellent and made it easy to travel to other sites within the area.
• Nothing.

“Everything was excellent.”

Aug 15, 2009 by Nik from Newport News,VA
Overall Rating: 9

• The view from my room was great.
• The bar closed a little early for the weekend.

“Very quick check in, clean rooms, and a great location.”

Aug 14, 2009 by Michael from Toronto,Canada
Overall Rating: 6

• Staff were helpful
• Found a used enema in the room when we arrived.

“We asked for two adjoining rooms. We ended up down the hall from our kids. We asked for a room with 2 people and one with 3; we ended up with two rooms with king size beds. And, of course, there is the used enema we found in the room when we arrived.That said, after getting over the initial revulsion, the hotel did try to fix things and the staff were all helpful. The hotel is quite nice although it is clearly showing its age and is not being kept current.”

Aug 13, 2009 by Kevin from Milwaukee,WI
Overall Rating: 7

• The staff was helpfull.
• Upon check in I was told only one room was available and it was a half a suit the living room area.

“The hotel was great, however, they promised a double and we were given the living room of a suite We slept on a pull out couch and two roll aways. I guess they had been over booked with a conference but then they should have said that before accepting the reservation.”

Aug 9, 2009 by Dave from New York,NY
Overall Rating: 6

• Location related to DC.
• Cleanliness.

“People were friendly, the decor has started to show the age of time.”

Aug 4, 2009 by Janet from Denville,NJ
Overall Rating: 10

• The staff was excellent, theywere ready at a moments notice to help in any way they could Kudos to the staff

“I loved staying here,the rooms were clean and comfortable. Easy access to anywhere you wold like to visit. Enjoyed the pool area as well. The attached restaurant was perfect for our needs. Additionally, the shuttles were free, which was a nice surprise. Truly loved the staff.”

Aug 3, 2009 by Rowena from Orlando,FL
Overall Rating: 0

“Hotel was clean and parking at $9/night was reasonable compared to others. Hotel had a free shuttle to Reagan National Airport and Pentagon City Metro that left the hotel every 1/2 hour - very convenient for sight seeing in Wash DC area.”

Aug 1, 2009 by Jia from Chicago,IL
Overall Rating: 7

• Room
  I got had a good view.
• Internet connection not provided as part std. room pkg.

“Like the hotel for it elegance, for business travelers, this hotel may not suitable, due to not providing the Internet connect as part of the room std. pkg, parking not provided for the hotel guest or their visitor.”

Jul 31, 2009 by Lauren from Miami,FL
Overall Rating: 5

• Front desk man.
• Dirty and noisy.

“A dirty shabby, noisy hotel. The waiting staff at breakfast in the morning are mostly not efficient and happily yell/have noisy conversations close to diners. Also lots of things in my dirty room didn't work, like the lights and TV.”

Jul 28, 2009 by Clare from Huntington,NY
Overall Rating: 7

• The bed was comfortable.
• The rooms need updating and
  especially the bathroom.

“Very large (30 floors).”

Jul 24, 2009 by Kristin from Richmond,VA
Overall Rating: 6

• Location.
• Had to switch room, non smoking room smelt like fresh cigarettes.

“At first site, the hotel seemed nice. Once we opened the door to our first room, it smelt as if someone had just been smoking in it. We were exhausted but just couldn't stand the strong odor, so we called to have them switch rooms. They did so immediately. When we got to the other room, we still smelt of cigarettes on our clothing, but this room was much better. The keyboard for the TV was broken, we didn't call to report it, since it was already after 11:00 pm. The next morning, my husband tried to make coffee, but the spot where he went to put water in the maker, had brown mold covering the whole thing. We did call the front desk for that. They sent someone up who took the coffee maker, and came back a few minutes later with a different one. That one had the same exact problem. Pretty disgusting, because if he hadn't been paying attention, we may have drank that coffee. We are not picky people by any means, but this was pretty ridiculous.”

Jul 20, 2009 by Christine from Hopewell Jct.,NY
Overall Rating: 8

• Convenient with great amenities.
• Extra charges a bit hefty.

“Nice accommodations, great pool, good restaurant. The charges for parking, Internet and use of business services were a bit hefty but, overall, a very nice place to stay.”

Jul 20, 2009 by Shelly from Winterville,NC
Overall Rating: 9

• Free shuttle to the Metro was VERY convenient with frequent pick-up/drop-off.
• Felt hustled by the female bellhop to purchase tours through her. The Lobby of the retreat section smelled of cigarettes.

“We knew we weren't going to be at the hotel for much more than showering and sleeping. We did not use the gym or pool. We loved the free shuttle. We did not know until check-in that we had to pay $9+tax/day for parking. I was extremely pleased with the location, lighting, and safety of the hotel. It was also conveniently located near restaurants, etc. For no more than we paid (deal through Priceline), we were extremely pleased overall.”

Jul 17, 2009 by Colleen from Vista,CA
Overall Rating: 2

“This hotel was dirty and the carpet had fleas. The lamp was missing the light bulb and we had no remote. The bathtub had mold and the carpet was stained.”

Jul 12, 2009 by from Winston-Salem,NC
Overall Rating: 8

• I liked the location, and the space and comfort of the room.
• Too many little accidents (non-working ironing board, key didn't work).

“This was an excellent place to stay. Convenient to the highways, and very luxurious. You will get a great nights sleep, and a whole lot more. Expect to feel pampered.”

Jul 8, 2009 by Donald from Bradenton,FL
Overall Rating: 4

• The exterior of the hotel is very nice.
• The room was nothing fancy, always muggy, felt warm and wet.

“I believe this hotel is in dire need of an overhaul, the rooms were out dated, the A/C units in the rooms did not efficiently cool the room. The room felt out dated. I checked out of this 3 1/2 star hotel and into a 3 star that was far nicer, with plasma TV and up to date furniture.”

Jul 8, 2009 by Lisa from Brentwood,TN
Overall Rating: 10

• Very nice hotel - clean/updated/great fitness center
• Parking - small spaces - not designed for large cars

“Great hotel - We stayed here with our 11 and 13 year old sons. Plenty of room for 4 in the room - large room. Got a rollaway bed that was comfortable. Very cleand and updated hotel. Kids were noisy in hallway late at night, but security came immediately after being called and they no longer were an issue. Great fitness center - individual tvs on each piece of equipment. Great area to go running or walking. Convenient to I395.The parking lot was designed for compact cars. The spaces were small and when we got back on Saturday night there were few spaces due to an event.”

Jul 8, 2009 by Jill from Roanoke,VA
Overall Rating: 5

• Comfortable bed, and excellent housekeeping.
• Infrequent shuttle, few TV channels.

“This Hilton does not deserve the name. The carpet was worn and dated. The retreat section of the hotel is barely 2 star. The staff lied to us regarding two different situations - no king beds available (when we asked to move rooms one magically appeared) and shuttles were on the way (staff was off duty - not available to drive). I will not stay here again and would not recommend it to anyone.”

Jul 6, 2009 by Richard from Everett,PA
Overall Rating: 7

• Staff was nice.
• Paying for parking.

“Priceline price was good and hotel was okay. Staff was very friendly. I was surprised to find that they parking for guests at the hotel were $9 per day.”

Jun 26, 2009 by Greg Skipper from Baltimore,MD
Overall Rating: 2

• Clean, bed was extremely comfortable.
• Staff was reluctant to help us in anyway, especially because we were priceline guests.

“Nice, clean, good for business and families, not for a weekend get away.”

Jun 22, 2009 by Robin from Sparta,NJ
Overall Rating: 10

• Very clean, staff was friendly, room service was excellent, bed was very comfortable.

“Close to DC. Perfect hotel for a family, business person or a romantic get a way. Very quiet. Staff was attentive, friendly and
very polite.”