User Reviews for Hawthorn Suites Hotel Alexandria

Research User Reviews for Hawthorn Suites Hotel Alexandria (1-20 of 41)

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Jun 9, 2008 by Danica from Prince Fredreck, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[6]

• Very clean, everything in the room was well organized.
• Smoking from other guests.

“I really enjoyed the plasma TV set in the room, and enjoyed the fact that if I needed a kitchen to prepare anything that one was included in my room. Bathroom was a little small but overall I would stay here again.”

Oct 26, 2007 by Marcia from Zeeland, MI
Overall Rating: 4
Cleanliness:[2] • Staff:[2] • Location:[6]

• They were not able to give us a large room to talk in.

“We had a family group of 20 people from all over the country we were unable to use any of the rooms to just "visit" due to some remodeling issues we were greatly disappointed the staff was not willing to try and help either.”

Oct 26, 2007 by Kim from Cumming, GA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Location and price.
• Will be better when renovation is complete.

“Description says that the renovation is complete, which it is not. Lounge was closed breakfast was served in a cleared out room.”

Oct 15, 2007 by Karen from Penfield, NY
Overall Rating: 5
Cleanliness:[7] • Staff:[5] • Location:[6]

• Exercise equipment.
• Breakfast wasn't that great.

“Hotel is in process of renovation. It really isn't fair to rate it at this time.”

Oct 2, 2007 by Jessica from Eugene, OR
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[6]

• The newly remodeled rooms.
• The remodeling and lack of fitness room.

“Check in was great however there was an issue with the shuttle and the discrepancy with time pick ups. We were told several times the shuttle would be right there and then ended up waiting an hour at time, which was frustrating. Otherwise, the hotel was clean and comfortable.”

Sep 29, 2007 by Loretta from Alta, IA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[2]

• I thought the staff was friendly and helpful with luggage and transportation to metro.
• I feel they could expand their shuttle hours to later in the evening.

“I liked the staff at the Hawthorne suites. They were very helpful and friendly. I think it will be really pretty when the lobby is completely renovated. Our room was very nicely renovated and had everything we needed to feel comfortable.”

Sep 22, 2007 by Pat from Woodstock, NY
Overall Rating: 2
Cleanliness:[6] • Staff:[3] • Location:[4]

• Breakfast was good.
• They changed the lock on my door when they thought my rental was over.

“I originally booked a three day stay. But two days before I arrived, I added a night through your system, because my employer needed me to come to o.k. earlier. This got all screwed up at the hotel, and they said they only had a reservation for the one night I had added. It was eventually straightened out but It added stress at a time I didnt need It. Also It was unseasonably cold and they would not turn on the heat; I went and bought a portable heater for my room. I think someone owes me $35 for the heater.”

Sep 22, 2007 by Linda from Green Bank, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• It was huge! I wished I was on a longer trip so that I could take advantage of the room.
• The construction, the very small lobby.

“It was an excellent choice for a traveler on a budget, but a traveler who expects comfort and who knows or thinks she/he knows quality.”

Sep 21, 2007 by Steve F. from Sebastopol, CA
Overall Rating: 3
Cleanliness:[3] • Staff:[8] • Location:[1]

• Not much to like really. See below.
• Backs to busy freeway, scary location, and many rooms under construction.

“Of the 9 hotels we used during vacation, this one rates 8th. It looks like somebody's revival project. Most of it is torn apart with construction. Heavy paint smells throughout. Very few guests. In an 'iffy' location with threatening looking people hanging around premises. Entire staff born in some other country (not that that is a negative but you should know). Breakfast buffet the worst we've ever seen. Stale bread and do-nuts, terrible juices, not even cold. Bacon (if thats what it was) like no other we've ever seen, had to toss it. Room had an old kitchen where faucet could barely be turned on. Cabinets scraped on refer top making them difficult to open. On the upside, maids were friendly and the shower and night-time ventilation (air conditioning) were great. All in all, would not go back nor recommend.”

Jul 30, 2007 by F from Columbus, OH
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[8]

• I was very happy to check out.
• It will take more than 20 words.

“I travel professionally, for the past 20 years. In a nutshell, here are the problems: 1.) I was given a key to someone else' room when I checked in. He was very shocked when I opened the door to what I thought was my room and found him. The guy at the front desk not only did not apologize for the mistake, he was obnoxious. Like somehow it was my fault. He sighed a lot and made a big deal about having to give me another room. Then, he gave me a smaller room. 2.) The smaller room had only 1 of 2 telephones working and had one non-working lamp. The stove did not work.”

Jul 28, 2007 by Marianne from Hernando, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Helpful, free happy hour, good breakfast, convenient, good value and they also take dogs.
• Under renovation, no sit down breakfast, noise during day, 2 elevators shared with construction.

“This hotel is currently undergoing renovation and when it is completed it will be great. Right now, put up with construction (only during 9-5) and reroutes. When it is completed, it will be great. Only real drawback is that the host suite for happy hour (free beer, wine, wings our night for two hours) and breakfast is the living of a suite, no place to sit. You must get it and take it back to the room. You do get a feel for what it will be like in the half completed lobby. I think our room was decorated, but still needed new furniture. Our room was on 5 and it was not noisy from the outside, but sound from hall carried too well. They also take dogs, which is appreciated those we didn't have ours. Mall is about 2 blocks away along sidewalks, they shuttle you to the metro, and are extremely helpful in any way they can be.”

Jul 16, 2007 by Manuel from Medina, OH
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[5]

• The staff was helpful.
• The hotel was old and run down.

“The hotel was in the beginning stages of renovation, but this hotel at this time is not a 3-star hotel.”

Jul 4, 2007 by John from Santa Teresa, NM
Overall Rating: 5
Cleanliness:[6] • Staff:[9] • Location:[7]

• The staff did what they could to help us out.
• The room was not that clean.

“We did not use the fold out bed because it had some sort of critter (mouse?) droppings in it. Also there was mold in some of the rooms. Not recommended for families.”

Jun 4, 2007 by Fran from Goose Creek, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The room was very roomy and comfortable. Linens were very nice. Breakfast and social gathering were exceptionally good.
• The building itself looked old.

“We were very pleased with our stay at this hotel. It was convenient to the metro to commute into d.c. The pool area was very nice and they had a lifeguard on duty. The room was very roomy with a large living/dining area. King bedroom, large bath and full kitchen. The breakfast was very good. There was a social hour from 5:30 to 7:00 that featured a different food each night. One night we had hamburgers/hot dogs that they grilled outside by pool. One night there was burritos. The staff was all very helpful and friendly.”

Jan 29, 2007 by Joe from Manasquan, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Fine free breakfast in a nice hotel more than worth the price.
• Location was off the main road, but easy enough to find.

“I got a great price, well below government per diem, and did not expect much. I was pleased to find everything new or newly renovated, a great and free breakfast, and excellent views from my 7th floor window. Staff was professional and pleasant. I would stay there again.”

0 of 1 people found this review helpful.

Oct 29, 2006 by Connie from Lake Wylie, SC
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[9]

• The suite I was in was large and spacious.
• I heard that the individual rooms were not so great.

“The hotel was perfect for my needs that it was close to work. I think it would be great for families visiting on vacation especially for the price. You get exactly what you pay for. It is clean and convenient to the metro. It is also nice that you do not need to pay for parking. Most places I have stayed charged $25 or more.”

1 of 2 people found this review helpful.

Oct 16, 2006 by Meff from Richmond, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• My standard room turned out to be a large suite.
• Slight musty smell, normal for building's age.

“Large, multi-room suite style rooms, with fairly full kitchens. Definitely geared towards business travel. Close to the highway, so easy access, but also highway noise. You cannot walk to destinations, so transportation is essential.”

0 of 1 people found this review helpful.

May 20, 2006 by Carol from Conifer, CO
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[7]

• Access to highway.
• Room facilities.

“It was ok for a one night stay but I wouldn't pay that much money for a longer stay.”

0 of 1 people found this review helpful.

Dec 12, 2005 by Ryan from Durham, NC
Overall Rating: 4
Cleanliness:[7] • Staff:[4] • Location:[6]

• I think the hotel is an adequate hotel in a fairly good location.
• It is nowhere near what I expected. Clean, but low quality.

“Think older Comfort Inn-level material quality that's what you'll get at Hawthorne Suites Alexandria. I liked the miniature kitchen, and the hotel's maid staff seemed to take pride in their work. However, the hotel is exactly what you'd expect from a place with $99 rack room rates on their website in the DC metro area - very average.”

0 of 1 people found this review helpful.

Oct 17, 2005 by Ricky from Union City, TN
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[6]

• Plenty of free parking, Free breakfast buffet. Spacious suites.
• Central heat and air for the whole building which was off the whole time.

“A good value at a reasonable price, spacious suites, clean, friendly staff, free hot breakfast and plenty of free parking. I would stay there again.”

1 of 2 people found this review helpful.

Oct 16, 2005 by Carol from Seattle, WA
Overall Rating: 5
Cleanliness:[8] • Staff:[10] • Location:[5]

• good value. A full breakfast and dinner 4 nights a week was included. friendly staff
• Although a shuttle was available, we were still 50 minutes away from tourist attractions.

“This property would appeal to travelers who want good value. Breakfast and dinner were included with the room. There were refrigerators in the room which would be convenient for families. There was a computer for guest use. The staff was friendly and helpful. This property would not appeal to people looking for an upscale hotel. The suites were not large by suite standards and the furnishings and carpeting were dated and showing wear. It is also isolated or removed from the action. It took 40-60 minutes to arrive at the tourist areas. It is not in a location so you can run back to the hotel for a nap or to pick up an umbrella. Also there are no restaurants or bars that are conveniently located in walking distance. It is fine for leaving in the morning, coming back in the evening and sleeping. It is not the type of place where you would hang around the pool and just enjoy the hotel lobby.”

1 of 2 people found this review helpful.

Jun 20, 2005 by Jane from Douglas, AK
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[5]

• Good place to stay with family as they offer daily breakfast and a "social hour" M-Thurs with complimentary food and beverages.
• The quality of the food was very poor, and customer service from staff varied. Shuttle hours aren't convienient for D.C. trips

“This hotel is good for family vacationing as they provide breakfast and "social hour" M-Thursday. The hotel is especially good if you have a car as you are very isolated with transportation as the Van Dorn metro is a couple of miles by highway from the hotel. Shuttles to the metro run from 6:30am-10:30am and resume from 4:30-9:00pm so you need to plan accordingly if you are visiting D.C. Our room had a kitchenette which was a nice addition.”

3 of 3 people found this review helpful.

Jun 17, 2005 by Luna from San Jose, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very friendly, and convinient since they serve both breakfast and dinner
• It's a bit noisy since it's next to a big road. Daul pane window should help

“Good location, fair price and friendly service. We had good time staying there.”

1 of 1 people found this review helpful.

May 30, 2005 by Carla from Lexington, KY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[4]

• They offered free breakfast and dinner.
• Dinner ended at 7 p.m. and it was difficult for us to get back in time.

“The suite worked perfectly for our family. We enjoyed having a living room and full kitchen.The shuttle service to the metro was nice. We wish the shuttle had run later than 8 p.m.”

1 of 1 people found this review helpful.

May 18, 2005 by Beth from Columbia, MD
Overall Rating: 6
Cleanliness:[5] • Staff:[6] • Location:[4]

• Cleanliness
• The location was less than desirable

“ Although this hotel was acceptable, it was not the usual quality of other values we have experienced. The location was to far removed from Oldtown, the parking less than convienient, and the room we were assigned was situated next to the elevator and when we drew back the drapes we could not see out because our window view was fully obstructed by the Hawthorne sign - We were actually looking into the back of the sign. We also paid more for this 2 1/2 star hotel than we have for some 3 stars (location, location).”

May 10, 2005 by Shirley from Austin, TX
Overall Rating: 4
Cleanliness:[5] • Staff:[7] • Location:[5]

• Very good full breakfast available each morning
• Kind of run down and old smelling rooms.

“I was disappointed with this hotel. Rooms were very small and old smelling. Just a general run down feel to the whole place. I certainly don't think it rates the 2 1/2 stars as advertised. Two cars got broken into one night during our stay. The only good thing I can say is the free breakfast was good.”

May 10, 2005 by Steve from Clemson, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• friendly staff
• difficult to locate per directions from 395

“a good description from both directions to hotel in web site would be nice...we got lost coming in....could see the hotel from I 395 but could not fathom how to get there...locals could not help with directions...I think they were aliens just having arrived in America from mars...”

1 of 1 people found this review helpful.

Apr 13, 2005 by Len
Overall Rating: 9

• Free breakfast and free dinner/drinks weekdays.
• Waiting for the hotel shuttle ride to/from Metro.

“Hotel management works hard to make up for inconvenient location and older facilities. New paint, nice staff, free food and drinks weekdays worked for me.”

Apr 13, 2005 by Marta from Herndon, VA
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[1]

• Had to leave the hotel the next morning--it was not what I expected and lost my money over it.
• Not clean or safe feeling, and didn't deserve the rating

“I would not stay at this hotel ever again or refer anyone to it.”

Apr 5, 2005 by Lynda from Valparaiso, IN
Overall Rating: 10
Cleanliness:[8] • Staff:[9] • Location:[10]

• the staff worked well with us.
• The shuttle service was crowded during pick-up FROM the metro.

“We were VERY comfortable.The location was excellent for getting in and out of Washington DC. It was very QUIET. Plenty of hot water. Free dinner served Monday through Thursday, and complementary breakfast every day. Our stay was very pleasant.”

Mar 22, 2005 by Glenn
Overall Rating: 4

• Make your own fresh waffles at free breakfast buffet.
• Run down facility.

“The damn thing does not work to check your e-mail unless you use Yahoo mail. All other e-mail accounts are inaccessible. The staff was not accommodating when I needed to check my mail for business purposes. These facilities need an urgent face lift. The elevator is so small that you can't fully fit the luggage cart into it. A 2 star hotel, maybe. Not 2 1/2 or more under any circumstance.”

Mar 22, 2005 by Peter
Overall Rating: 6

• It was large and comfortable.
• Building was too old.

“The rooms was large and comfortable, it was clean. Hawthorne suites has a good product but the Alexandria building is too old and furniture is out dated.”

Mar 21, 2005 by Laurie from Poquoson, VA
Overall Rating: 3
Cleanliness:[4] • Staff:[8] • Location:[5]

• The staff are very friendly and efficient.
• It was not what I had come to expect

“The staff was very helpful and friendly. I was disappointed with the condition of bathrooms and the parking situation. The location was very convenient.”

Mar 13, 2005 by J from San Francisco, CA
Overall Rating: 2
Cleanliness:[4] • Staff:[6] • Location:[7]

• 0
• Rooms need to be upgraded (carpeting etc.); toilet had problems two nights in a row.

“0”

Mar 13, 2005 by Greg from Hickory, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very large rooms.

“Overall great hotel for the money. The suite was very large with very comfortable bed.”

Feb 21, 2005 by Indigo from Tucker, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• They provide a complimentary shuttle service to the Metro station; so, I didn't need to stay in D.C.
• The hotel is close to a busy street and express way; the noise was annoying

“My experience was well worth the amount that I paid. There was a hot breakfast and dinner buffet with complementary beer and wine. It was wonderful coming back after a long day to relax and dine with other people who were on business.”

Jan 27, 2005 by Horace from Bailey, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• My rooms were very clean and one had been upgraded with no additional charge
• Nothing negative to report

“Hawthorn Suites Hotel in Alexandria provided my family with a very pleasant stay while in the Washington area. Breakfast was very acceptable each morning and a complimentary dinner is served in the dining room weeknights if we chose to take advantage of it. The outdoor temperature was quite cold during our stay, but experienced no problems with heat inside.”

1 of 1 people found this review helpful.

Jan 26, 2005 by Brita from Wilmington, NC
Overall Rating: 10
Cleanliness:[7] • Staff:[9] • Location:[10]

• I liked the fact they offered breakfast and light meals in the afternoon.
• They did not clean the rooms very well, especially the bathroom.

“The hotel staff was wonderful, and always smiled when anyone approached them. They offer rides to the Metro which is wonderful for the visitors. Their food was also quite good. The staff was also great with my three children.”

1 of 1 people found this review helpful.

Jan 24, 2005 by Gwen from Ft. Mill, SC
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

“What a nice treat it was that they served a small dinner nightly (incl. in rate)..We were in a hurry on 2 occasions to get to other events & that made. ”

Oct 5, 2004 by Lehman K. from Dallas, GA
Overall Rating: 7

“The general appearance of the hotel was one that made us feel it was an old place just made over to look better. It felt cheap from first appearance and our kitchen had mildew around the ceiling. The meals served were always lacking any kind of bread and a desert. The shuttle service back and forth to the metro train was very good and the staff were friendly.”

Sep 17, 2004 by
Overall Rating: 6

“This hotel doesn't have a restaurant onsite.”