User Reviews for Hilton Washington Dc North/Gaithersburg

Research User Reviews for Hilton Washington Dc North/Gaithersburg (1-20 of 209)

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Nov 27, 2009 by Nikki from Oakland,CA
Overall Rating: 8

• Great room and location.
• Room could have been better.

“Great hotel. Will definitely stay there again.”

Oct 20, 2009 by Ray from Westlake,OH
Overall Rating: 9

• The staff and location.
• Carpet had seen better days and had an old TV.

“Room needed to be decorated and flat screen TV added.”

Oct 15, 2009 by Jodi from Bristol,CT
Overall Rating: 9

• Overall the hotel was well maintained and met my expectations.
• The late night train that went by the hotel was rather noisy.

“A well maintained hotel with a pleasant staff. Only drawback is the late night train that passes by and the horn is easily heard.”

Sep 29, 2009 by David from Virginia Beach,VA
Overall Rating: 8

• The staff was friendly and my room was kept clean. The fitness equipment was great.

“Room was clean and met my needs.”

Sep 6, 2009 by Ann from Brentwood,TN
Overall Rating: 10

• The staff checked on my room twice to make sure it was acceptable.
• The TV remote didn't work.

“The hotel staff and facility was top notch. The room was great and the towels were huge and the shampoo was awesome. I would definitely stay there again.”

Aug 18, 2009 by Ray from Hanover,Canada
Overall Rating: 10

• Location.
• Outdoor pool was not open.

“Nice hotel and could do with a continental breakfast.”

Jul 23, 2009 by Miriam from South Hadley,MA
Overall Rating: 5

• Clean and workers are friendly.
• We got a smoking room - I'm allergic to smoke.

“I enjoyed this hotel, and I had stayed here previosly, but this time I was given a smoking room.”

Jul 22, 2009 by Erica from Plainsboro,NJ
Overall Rating: 7

• Location.

“Besides the toilets constant running of water that sounded like Niagara Falls, it was a pretty good stay.”

Jun 15, 2009 by Lisa from Reynoldsburg,OH
Overall Rating: 9

• Comfortable, clean, front desk staff friendly.
• Restaurant poor service and way over priced food. Pool was closed from 10am -4pm.

“All in all it was a pleasant stay. Not happy the pool was closed from 10am-4pm. There was an 8th grade school field trip with
many kids using the pool. That was okay, but when they were out on their field trip and out of the pool, the pool was closed.”

Jun 8, 2009 by Charmaine from Beaumont,TX
Overall Rating: 10

• Linens.

“So comfortable and luxurious beds with plenty of pillows! The lobby is modern, inviting, and offers on site restaurant, bar, and mini store. The parking lot is well lit and in safe area.”

May 27, 2009 by Richard from Lynbrook,NY
Overall Rating: 10

• Very friendly and clean.

“Clean, nice and friendly staff.”

May 8, 2009 by Ciel from Richland,WA
Overall Rating: 9

• The staff was friendly, the location was excellent and the price was great!
• The room above leaked water through our bathroom light fixture.

“Gaithersburg Hilton is central for business and leisure travelers. The room was very clean, but on the small side. We needed the room to sleep 3 adults which were accommodated but a little cramped.”

Apr 27, 2009 by Julia from Overpeck,OH
Overall Rating: 7

• Very close to highway.
• Water leaked through the light above our toilets.

“Staff was extremely friendly.”

Apr 1, 2009 by James from Camp Hill,PA
Overall Rating: 7

• Housekeeping.

“We went out for the day and returned to the room at 3:30 and it was still not made up. Housekeeping came by at 4:15 to make up room but we were getting dressed and said they could come back after 5 when we go back out. They never came back to do the room.”

Mar 25, 2009 by Carla from Rural Hall,NC
Overall Rating: 9

• Clean, friendly staff, easy to find, close to stores and restaurants, close to metro, free shuttle.
• Expensive food and drinks.

“Pretty good, is what we expected from it, nice, friendly and very helpful staff, very clean, free Wi-Fi and PC's. Very nice overall.”

Mar 10, 2009 by Michelle from Bridgeville,DE
Overall Rating: 4

• Location.
• Called and no service, took cold showers. Room was old and door obvious painted over without repair.

“The staff was mostly friendly. However I was disappointed with our room. Very small bathroom, smallest I've seen in a Hilton yet. The door was old, water was cold. Called them and they said, we'll try to send someone up. No one came and there was no call back. Took cold showers next morning.”

Feb 23, 2009 by Bill from Orlando,FL
Overall Rating: 9

• Clean, comfortable, and helpful staff.
• Nothing.

“Good property. Clean. Many amenities. Courteous staff. Highly recommend to any traveler.”

Feb 9, 2009 by Mark from Whitehall,PA
Overall Rating: 10

• Very friendly, customer service was excellent.
• Nothing.

“Most importantly was their over the top customer service with a smile.”

Jan 14, 2009 by Elizabeth from New York,NY
Overall Rating: 9

• Beautiful lobby and very friendly staff!
• Carpet.

“Very comfortable beds! The staff was really nice and helpful! It was great that they offered free internet/printing! It's a very pretty hotel and was perfect for what we were looking for!”

Dec 15, 2008 by David from Princeton,NJ
Overall Rating: 2

• The only good thing I can say about this hotel is that it had a bed I could use.
• This hotel is not maintained very well.

“I was not impressed at all with this facility. The main lobby area is very nice but the room was poorly maintained and was in a very dingy part of the hotel.
It seemed like the basement, but wasn't. I've stayed in literally hundreds of hotels but found the layout of this hotel to be very poor. To add insult to injury, the ice machine on my floor did not work so I had to make my way through the labyrinth to another machine. Thumbs down for this place.”

Nov 3, 2008 by Jim
Overall Rating: 4

• Convenient location.
• Shuttle service is lousy!

“This is a nice hotel, but if you choose it for its service of offering a shuttle to the metro, you may stand outside waiting for over an hour and be greatly disappointed.”

Oct 28, 2008 by David
Overall Rating: 4

• It is well located and near the highway. It also had a good business center with PCs.
• It is old and does not have a good selection of TV channels. I missed a few shows I wanted to catch on the road.

“This hotel is ok. I could have been at a local Comfort Inn and had a larger room, with newer amenities, and had real cable channels.”

Oct 23, 2008 by Sue
Overall Rating: 7

• The bed was very comfortable.
• The floor I was on had very strange smell.

“Overall, it was fine, but not quite as nice as I had hoped. When I arrived in my room I tried to take a nap before dinner. Unfortunately there was a party on the floor below me with
very loud music. I found the room and the sign said the party would be over at 6:00. Otherwise I would have asked for a room change. Upon arrival my floor had a very strange smell, but when we returned from dinner it was much better.”

Oct 18, 2008 by glenn
Overall Rating: 4

“A mediocre hotel.”

Oct 12, 2008 by Ron
Overall Rating: 9

• staff was excellent and helpful.

“This was a good travel experience. The staff was well coached and everyone was very attentitive. The hotel is very clean and I would look to stay there again.”

Sep 21, 2008 by Wendi
Overall Rating: 7

• Nice, upscale decor.
• Efficiency was lacking in service
  did not seem to care too much during checkout.

“Slow checkin, late morning room service, was put in basement, non working outlet in bathroom.”

Sep 20, 2008 by Mike
Overall Rating: 8

• Hotel staff was very helpful and friendly.
• The room was very humid and the climate control unit did not have a dehumidifying setting.

“The hotel staff is friendly and courteous. The hotel is centrally located and has a shopping center within walking distance. (NIST is a very short drive and they have a courtesy shuttle to the metro.) The room, however, was a little dark and humid. The AC helped, but it definitely was not a great room. It also didn't have a microwave or a fridge. Not sure if this is an accurate representation of the hotels other rooms, but it was a little disappointing for a Hilton.”

Sep 19, 2008 by Daryl
Overall Rating: 9

• Beautifully decorated and great beds.
• Old TVs in cabinets with doors that stuck out.

“This hotel is well run, clean and attractive with great amenities such as an indoor pool. It is located about 3 minutes from the interstate highway, restaurants and shopping. I highly recommend it.”

Sep 14, 2008 by Jamie from Gaithersburg, MD
Overall Rating: 0
Cleanliness:[9] • Staff:[9] • Location:[9]

• The beds were very comfortable.
• There is nothing that I didn't like.

“The hotel is great definitely would recommend.”

Sep 13, 2008 by Patty from Pataskala, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[6]

• The staff was extremely helpful and considerate.
• Located directly across the street from the fairgrounds. This caused traffic problems for us.

“This hotel is exceptionally clean and the staff was great.”

Sep 11, 2008 by Jennifer from Philadelphia, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The room was comfortable, the staff friendly, the business center well equipped, good hotel.
• Parking lot designed weird.

“I had a horse at the fairgrounds across the street, the staff took concern over the hurricane that was hitting and moved me to a room where I could see the barn area from my window. What more can I say other then thank you. The staff was courteous, friendly, professional and also personable. I will stay here again.”

Sep 10, 2008 by Marie from Atlanta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Staff and service was consistent; made me feel like I was a VIP, gave smiles, help with driving directions, remembered who I was!
• Location off of Perry Pkway is a bit tricky; I took round about and ended in wrong parking lot. An additional sign at intersection on Perry would help.

“This property is fresh, updated, clean, upscale, with great amenities and 24-hour business office. Positive staff attitude. You could tell that they remembered who I was and greeted accordingly. I asked for help on various topics, and every single employee tried to help. Very impressed and will stay there again!”

Sep 10, 2008 by Susan from Remington, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The trip was for medical testing but the hotel shifted the focus to a positive experience.
• We were given a king size bed and had to start over at front desk.

“We had already switched rooms once. After we settled in, the A.C. came on and was very noisy and in need of repair. There was no way to turn it off. It was so late and we had already switched rooms once, we decided to just suffer and pretend we were at home.”

Sep 3, 2008 by Jeff from Arvada, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Nice hotel and helpful access into DC by Metro with shuttle from the hotel.
• I had hoped for a bit more in the fitness centre like a few free weights.

“My stay was comfortable and as the hotel provided a shuttle to the metro, it was very convenient for a day trip into Washington DC. The shopping centre next door also provided alternative eating choices.”

Sep 1, 2008 by James from Charlottesville, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[6]

• People/staff. Outstanding.
• Bar prices were too high.

“Good value.”

Aug 20, 2008 by Jim from Franklin Park, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The front desk staff was excellent.
• The bathroom needed some repairs.

“It was my first time at a Hilton. I thought it decorated nice, but the bathroom needed some repairs. Caulk was discolored as was the grout in the tiled shower.”

Aug 16, 2008 by Trang from Silver Spring, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The hotel is big and clean.
• The customer service is not as good as I expected, the room is quite small than other Hilton hotel.

“I liked the hotel the building and the clean but the service is not quite good.”

Aug 10, 2008 by Patty from New Enterprise, PA
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• Breakfast buffet was out of this world!
• Carpet in our room was stained and looked pretty old.

“Very nice people working there. Loved being able to take shuttle to Metro station.”

Aug 4, 2008 by Stacey from Rockville, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Extremely clean; well appointed; friendly staff.
• Could use more cable channel selections.

“Outstanding hotel. Very clean, well appointed, staff is extremely friendly and helpful. Well appointed and aesthetically pleasing throughout hotel and rooms. Bedding/comforters are very comfortable!”

Jul 29, 2008 by Deborah from Springfield, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Friendly staff, clean surroundings, great toiletries, great breakfast buffet!
• Nothing.

“Our four night stay was very pleasant. We were thrilled with the hotel, it's convenient location near the Metro, the friendly staff.”

Jul 24, 2008 by Todd from Fair Oaks, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Shuttle Service.
• Smoking Room.

“Overall a pleasant experience.”

Jul 24, 2008 by Art from Germantown, MD
Overall Rating: 5
Cleanliness:[9] • Staff:[3] • Location:[9]

• The pool and hot tub.
• They did not provide us with a fridge until after repeated requests over several hours.

“I would not stay here again. No complimentary coffee/tea in the lobby. Long delay in obtaining the small fridge we had requested before checking in, to preserve our perishable food.”

Jul 22, 2008 by Walt from Carl Junction, MO
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• Price and location.
• Lack of a microwave in the room.

“Nice facility, close to shopping and dining, next to a Sam's Club, and very close to the interstate.”

Jul 20, 2008 by Marsha from Pittsburgh, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The bedding, the CATV.
• The hair in the bath tub.

“It was a nice room, nice bed & TV.”

Jul 16, 2008 by Kay from Chesapeake, VA
Overall Rating: 6
Cleanliness:[6] • Staff:[10] • Location:[7]

• The hotel staff was very friendly and accommodating.
• The rooms are dated, as the carpet is worn and the bathroom fixtures are old.

“The hotel was comfortable and suitable for my purpose of being close to the D.C. area.”

Jul 15, 2008 by Will from Burtonsville, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Great location, clean and good service.
• Near by train tracks.

“Great hotel for person on the go or a person looking for a nice place to stay.”

Jul 12, 2008 by David from Grenada, MS
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Friendly.
• Wished it was just a little closer to DC transportation.

“Would definitely stay here again. Great hotel for the price.”

Jul 12, 2008 by Stan from Temecula, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[5]

• Everything was clean and in working order.
• Only double beds, no breakfast, 45 minutes from DC.

“What you would expect from a Hilton. Service was a little spotty for a day. Room was small, more NY style, with just two double beds. Staff was helpful to assure us that we would get the two bed room rather than the single king bed.”

Jul 12, 2008 by Masoud from Silver Spring, MD
Overall Rating: 6
Cleanliness:[3] • Staff:[10] • Location:[5]

• Great friendly staff made my experience much better.
• Room was too small, A/C unit was too loud and the food was great.

“People can make a big difference. The front desk staff did all that they could to make sure I left happy, but it was unfortunate that they could not cook, design and build.”

Jul 9, 2008 by Sue from Ada, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Friendly, helpful staff, clean hotel.
• 2nd floor lobby was a bit confusing on elevators, outside pool closed for all five days we stayed.

“My four children and I received so much more comfort and hospitality. Every staff person we encounter was helpful and cheerfully friendly. The indoor pool even had a professional life guard! I would highly recommend this hotel.”