User Reviews for Holiday Inn Gaithersburg

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Oct 26, 2007 by Mitch from Plantation, FL
Overall Rating: 4
Cleanliness:[5] • Staff:[5] • Location:[4]

• It had a fitness and business center.
• It had a strange smell and was not particularly nice.

“I expected a lot more than I received. I thought this hotel was adequate at best. In all I was a little disappointed with the experience.”

Oct 23, 2007 by Nate from Lancaster, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Pool was very nice. Bathrooms were nice. Staff friendly.
• Nothing.

“Beautiful hotel, the indoor pool is very nice. The staff was very friendly. Everything seemed very clean and neat. I've stayed at a number of holiday inn's (some of which were quite dumpy) but this was by far the nicest of them all. Got a killer price too, highly recommended.”

Oct 12, 2007 by Jeff from Coral Gables, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[8]

• Friendly staff.
• Dirty public spaces. Carpet need to be replaced throughout.

“Decent for business travelers, but there are many other hotels in the same star category near by that I would rather stay.”

Jul 31, 2007 by Eleanor from Leesburg, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Luxury accommodations at budget price.
• There was nothing I did not like.

“Easy to find. Accommodations perfect in every way. Pool was a little chilly but still fun.”

Jul 30, 2007 by Tracy from Willard, MO
Overall Rating: 2
Cleanliness:[1] • Staff:[5] • Location:[9]

• Nothing.
• Maid service very poor.

“The first room given, had a large stain in the middle of the room's carpeting. The second room had a large chip in the bathtub's enamel along with mold in the caulking around tub. After returning to our room from a day sightseeing, we found the maid had pulled the covers over the wadded up mattress pad that wouldn't stay in place because the sheets were too large for the thin mattress. The mattress was higher on the feet end for some reason. The cover for the wall air-conditioner was off. The foot stool for the chair was stained. The maid failed to empty the ice bucket or replace used coffee. Not very satisfied.”

Jul 25, 2007 by Gary from Altoona, PA
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[8]

• Good food.
• The bed was hard.

“Everything was fine but the bed and sheets. Bed was hard as the board-sheets were stiff and scratchy.”

Jul 24, 2007 by . from Fairfax, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient location, clean and good TV selection.
• No free breakfast.

“Nice hotel, but for a 3 star, I expected at least some sort of continental breakfast. All 2.5 star hotels have this and usually coffee/snacks in the lobby. Nothing here. I would rate no more than a 2.5 star.”

Jul 21, 2007 by Alan from Staten Island, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[4] • Location:[8]

• Nice appearance. Restaurant opens late. Staff was friendly.
• Electronic key card did not work even when replaced and front desk night person couldn't figure out solution. Had to remain in room all night.

“Except for key issue above, hotel was pleasant and attractive with stores and restaurants nearby.”

Jul 17, 2007 by Randy from Chapel Hill, NC
Overall Rating: 4
Cleanliness:[4] • Staff:[8] • Location:[8]

• Good location easy parking.
• Against bare foot carpets felt unlearned in some time and odd room cover smell.

“Ok. The hotel is under construction and its 2 star condition is probably a reflection the pending renovations. Once the finishes are updated, the hotel will easily be a 3 star. Great location.”

Jul 16, 2007 by Weifeng from Ann Arbor, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The hotel staff are very nice! I like them!
• The location is somewhat inconvenient (for D.C.) but the shuttle service is very good!

“It was a pleasant experience staying in this hotel! I planned the trip to D.C. Before I went there, I was worried about the location of this hotel because it was quite far from D.C. and I didn't find any Metro bus from the Shady Grove station to this hotel. But I did find out there's a free shuttle service between them. The staff were very nice, friendly and helpful. I like them. The whole hotel is excellent. It's much better than I expected for a 3-star hotel. The room is clean, spacious, equipped with microwave, refrigerator, coffee maker, TV, etc. And it has free internet, both wireless and wired. The hotel also has a business center with computers and printers/scanner/fax. All use is free! I will definitely come back.”

Jul 13, 2007 by Juanita from Prince George, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This was a nice hotel and my children loved it.
• It did not have a personal refrigerator in the room.

“Everything was good overall.”

Jul 9, 2007 by Jenny F. from Toronto, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Fairly easy to find, a big hotel.
• Too noisy. OMG, we arrived at 1 a.m. exhausted and those little kids were running around and screaming. The noise insulation in the room is not better.

“Overall it's a good hotel for the price, free parking. But I could never understand why Holiday Inn is rated a 3*. It doesn't even come close to some 1* and 2* hotels in quality. If I had the choice I would not stay there again.”

Jul 5, 2007 by Reuel from Valley Cottage, NY
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[8]

• Location.
• The front desk staff could be friendlier.

“The room was a little dingy. I know that the hotel is being renovated; however, the rooms should still be kept cleaner with fresher sheets and pillow cases.”

Jul 4, 2007 by Caroline from Bethesda, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great location and facilities.
• Loud at night.

“Great hotel in many ways.”

Jul 3, 2007 by Lara from Lusby, MD
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Friendly staff and clean hotel.
• Location farther away from where I wanted to be.

“Great hotel.”

Jul 1, 2007 by Naveed from Boca Raton, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Clean, Well maintained except for below.
• Pillows are small and thin, drain was clogged.

“Clean room. Well maintained. Pillows are small and thin, but they gave me a big pillow when asked. Both sink and bathtub drains were clogged. They really should check this when cleaning after a guest.”

Jun 28, 2007 by Danielle from Fawn Grove, PA
Overall Rating: 5
Cleanliness:[8] • Staff:[4] •

• They accommodated an emergency.
• They could not find my room number nor my key.

“I called the hotel from my conference location as one of the people at the conference was injured and requested I travel with them to the emergency room as I am an emergency room nurse. I called the hotel and they were accommodating in allowing my friend to check into the room without me being present. I did send the confirmation to the hotel with my friend. I appreciated their assistance. But when I finally arrived at the hotel tired and weary at 3 a.m. The young man at the desk could not find my name on the guest list, nor my room number or a key left for me. He was just filling in, but I waited an extra 20 minutes before the regular Front Desk gentleman reappeared.”

Jun 27, 2007 by Ed from Aaronsburg, PA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[7]

• Our room was situated over some sort of loud compressor - we didn't sleep!

“They also need to update/fix their games in the game room. The prize selections in the Claw Grabber are ancient and look it. The restaurant was so loud and service was slow. The entrances into the hotel aren't very well marked.”

Jun 27, 2007 by Barbara from Westminster, MD
Overall Rating: 3
Cleanliness:[8] • Staff:[8] • Location:[8]

• There are two areas of this hotel. The recently renovated area is very nice.
• The older section of this hotel is not a 3 star.

“I arrived to be told they were overbooked and could not accommodate a non-smoking room. I had called to request it earlier in the day. My room was disgusting from smoke, it made sleeping difficult.”

Jun 22, 2007 by Jose from Orlando, FL
Overall Rating: 9
Staff:[5] •

• Location.
• Poor staff so far - last day was ok.

“Should be less expensive.”

Jun 22, 2007 by Senga from Gaithersburg, MD
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[6]

• The hotel staff was extremely helpful and friendly!
• I didn't like their bar, but then again their dining hall was excellent!

“This was my 3rd stay at this particle holiday inn. I loved it the first 2 times, but my recent stay was all around nice. The staff remembered my fiancé and I. they even remembered our Names. That was too sweet! The rooms are in good condition, although I would recommend staying in the newly remodeled west wing section. I love the new chef in the dining hall as well, he's food was far better then last 2 times!”

Jun 21, 2007 by John from Mason, OH
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[9]

• Free parking and easy access to lot.
• Mismatched mattresses - one was recently replaced - the other was aging.

“The room was clean but not fancy. Two beds - one with great mattress the other with a flimsy mattress. AC worked great - bathroom was clean - fair price for the what we received.”

Jun 21, 2007 by Gladys from Templ Hills, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Very nice hotel.
• Room was a little cold despite the a/c being turned off.

“Overall, my stay was very enjoyable.”

Jun 21, 2007 by Rachel from Washington, DC
Overall Rating: 4
Cleanliness:[3] • Staff:[7] • Location:[4]

• The lobby area was very attractive.
• The room smelled mildewed, not found of the parking spaces, and too much noise from other guest in the hotel lobby after hours.

“This is clearly a family hotel. Kids running up and down the hall ways, teenagers having temper tantrums after midnight. I was not my type of atmosphere. Holiday in is not for the single leisure traveler.”

Jun 19, 2007 by Judy from Gaithersburg, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great hot tube and friendly staff. Good parking.
• Limited pool hours.

“Great hotel for the price. Close to mall and easy access to metro by shuttle.”

Jun 17, 2007 by Don from Valdosta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Two types of internet access was fabulous.
• Bar was kind of dingy.

“This hotel far exceeded my expectations. I had a very comfortable stay! The staff and amenities were great!”

Jun 15, 2007 by Richard from Hempstead, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• Clean - good location.
• It is a very crowded place.

“The hotel and the location is just great, but too many people are always coming in.”

Jun 14, 2007 by Persis B. from Fairmont, WV
Overall Rating: 10
Cleanliness:[8] • Staff:[9] • Location:[10]

• Big bed.
• Found a bug in my bed.

“Nice hotel, good location. I would recommend this hotel to others.”

Jun 10, 2007 by Charlotte from Hoorn, SC
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Convenient to local shopping and motorways.
• The hotel has seen better days - in need of remodeling.

“This is a typical old fashioned Holiday Inn. The room was large and adequate, but not luxurious in any way. In serious need of remodeling. Hotel staff was reasonably friendly, but not attentive in any way. I would stay here again only if something a bit more sumptuous was not available.”

Jun 6, 2007 by Deborah from Malverne, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient, clean and nice amenities (gym, pool, computer access).
• Did not have breakfast buffet laid out well for multiple large groups that were guests.

“The hotel was clean and comfortable. Convenient to i-270 for easy access to dc and neighboring communities. Nice pool and gym. Helpful desk staff. We would stay there again.”

May 24, 2007 by Dave from Jamesville, NY
Overall Rating: 6
Cleanliness:[9] • Staff:[7] • Location:[9]

• Staff accommodated us as we had a problem with the first room assigned.
• Sound travels easily through walls - was up all night listening to person in next room cough all night.

“The location and ease of parking were both very good. The rooms could use some updating - the mattresses were sagging - the walls between rooms allows conversations to be heard from room to room - since the person in the next room to mine was sick, I was up all night hearing them cough. I would rate a two and a half star on a five point system.”

May 24, 2007 by Kirwan from Germantown, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[8]

• Inexpensive and conveniently located.
• Room was a little worn.

“Room accommodations need updating, but clean. Centrally located in Gaithersburg, easy access to Frederick, Bethesda and Rockville, MD as well as Washington, DC and Northern VA.”

May 20, 2007 by Darrell from Leesburg, FL
Overall Rating: 5
Cleanliness:[4] • Staff:[5] • Location:[6]

• Work out room.
• Beds and pillows are uncomfortable.

“The beds are thin and lump and the pillows are like sleeping on paper.”

May 17, 2007 by Jay from Centerville, OH
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[2]

• Great bed and wonderful morning shower
• Location was a good distance away from DC

“Nice place, but there is not a whole lot to do in the immediate area.”

May 16, 2007 by Hai from Hatfield, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Free internet and free use of computer.
• TV remote does not work.

“It is a nice hotel but I don't think it should be 3 stars; it should be 2 1/2 stars. The front desk should be friendlier. The front desk did not give a map to show where the room is just said go around and the room is in the south building which I did not have idea which way was south or north.”

May 15, 2007 by Mary from Sheridan, IN
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• the staff was friendly and helpful.
• We have no negatives.

“The hotel was convenient and clean, the staff was knowledgeable, we really enjoyed our stay.”

May 15, 2007 by Larry from Terrebonne, OR
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[5]

• Clean hotel, good staff, better than most holiday inns I have used recently.
• Too far from my appointments.

“I enjoyed the stay.”

May 14, 2007 by Samantha from Charlotte, NC
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• Pizza hut on site.
• Appliances in room not working.

“Nice place, friendly staff but definitely not a 3 1/2 star hotel. Lumpy beds.”

May 10, 2007 by Geoff from Kent, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very attractive, comfortable room.
• Restaurant closed Sunday night.

“A very nice hotel in a good location. Great price, nice people.”

May 10, 2007 by Kimmie from Durham, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I liked the fact it had a restaurant onside
• I did not have a refrigerator in my room.

“It is a nice place to stay.”

May 9, 2007 by John from Lindenhurst, NY
Overall Rating: 6
Cleanliness:[5] • Staff:[5] • Location:[7]

• Plenty of parking.
• Room was not thoroughly cleaned.

“Nice lobby, room was not cleaned properly and management did not respond to this complaint.”

May 9, 2007 by Dennis from Frisco, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• Convenience.
• Screen was pulled back. Bird nest partially built.

“This is a good functional hotel with an attentive staff. The shuttle to local sites and to the metro was particularly helpful. Good wireless internet connection for business.”

May 5, 2007 by Pat from Austin, TX
Overall Rating: 5
Cleanliness:[4] • Staff:[10] • Location:[6]

• Location met my needs.
• Dirty common areas; needs remodel.

“Does not meet expectations. Business office was out of supplies, printer didn't work. Restaurant was closed for dinner. The bed was comfortable and the staff was very helpful. There is a fitness center on sight, and although independent it needs a face lift as well.”

Apr 25, 2007 by Ch from York, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Convenient location.
• Room furnishings rather old.

“Good!”

Apr 24, 2007 by Barbara from Frederick, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The room was very nice, seemed to be recently remodeled.
• Not anything I can think of.

“Very good- would stay again.”

Apr 21, 2007 by Sondra from Highland, NY
Overall Rating: 6
Cleanliness:[5] • Staff:[9] • Location:[7]

• Friendly, but incompetent staff. Plenty of elevators.
• Noisy, dusty rooms, found excrement on floor of lobby, not enough counterpace for my toiletries. Dirty.

“This hotel has seen better days. Poorly insulated windows let noises from the bldg's fans also many sirens throughout the night. I changed rooms 3 times. I asked for my room to be dusted three times and it never was. Not too clean and sort of shabby.”

Apr 18, 2007 by Zhong from Mason, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Newly renovated bathroom.
• Noise from a party in the party room directly below the room Saturday night.

“Thru room was good. But they have dancing party on both Friday night and Saturday night, which was really annoying with the loud music.”

Apr 11, 2007 by Tony from Bridgewater, NJ
Overall Rating: 8
Cleanliness:[7] • Staff:[6] • Location:[9]

• Convenience.
• Not informative.

“1. Door of Hotel room is broken. You cannot open from outside. 2. Ask for subway information, was told " I don't know" 3. Hotel location is easy to access all major highways. 4. Can park and take subway to D.C.5. Breakfast is excellent. 6. Room is clean, however edge of tub is not sealed well. 7. excellent for recommendation for a trip to D.C.”

Apr 9, 2007 by Bijan from Cheshire, CT
Overall Rating: 5
Cleanliness:[9] • Staff:[3] • Location:[8]

• Location to major highways.
• Unfriendly receptionist. They did not provide maps or written directions when asked for a local restaurant.

“This hotel should not be assigned as a 3 star hotel.”

Apr 5, 2007 by Myra from New York, NY
Overall Rating: 4
Cleanliness:[6] • Staff:[6] • Location:[10]

• Convenient location and price.
• Worst room in hotel, ugly view of roof, very noisy air vent, should be a store room.

“Probably much better if it were a different room. They gave us the worst room and didn't do anything to compensate for that fact. It was packed with junior high and high school sports teams and families on vacation so it was very loud and chaotic in the hallways.”