User Reviews for Holiday Inn Gaithersburg

Research User Reviews for Holiday Inn Gaithersburg (1-20 of 193)

• Add Your Own Review »

Aug 31, 2009 by Stacey from Rockville,MD
Overall Rating: 9

• Still provides Ethernet lines for those without wireless laptops.
• Would like assistance with luggage when checking in and out. Air conditioning did not get quite cool enough.

“Excellent for the price. Extremely clean and spacious rooms. Several cable channels compared to many hotels. Good location. Overall great hotel!”

May 25, 2009 by Tom from Exton,PA
Overall Rating: 7

• Rooms were
  way too small.

“Stayed a week at the Marriott Courtyard and had a bigger room with more work space. Here, just a smaller room, with no desk and just a small round table.”

May 3, 2009 by Carolyn from Cumberland,MD
Overall Rating: 9

• It has been renovated and is modern - very nice and comfortable.
• Check-in was slow because they needed extra help.

“The hotel has been recently renovated and the public areas as well as the room are comfortable and clean. We would stay there again.”

Feb 18, 2009 by Althea from Wasington,DC
Overall Rating: 10

• It was very comfortable and relaxing
• No microwave or frige

“I really enjoyed my stay. Iwill come back again.I was able to relax and unwind from my hectic job.”

Aug 22, 2008 by Debbie from Rosevile, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Apples at the front desk.
• Construction going on at the time.

“The hotel is adequate. Rooms and surrounding areas clean. Employees seemed pleasant and helpful. Negatives were construction going on 9-5 weekdays, coffee maker needed to be cleaned with vinegar as the tea I tried to make had a bad taste and beds were ok but not as comfortable as a 3.5 to 4star.”

Aug 5, 2008 by Johnny from Cordova, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Super comfortable beds.
• The elevator had a funky smell.

“Overall, a great experience. Nice, comfortable beds, cool AC. Clean. Great!”

Jun 28, 2008 by William from Los Angeles, CA
Overall Rating: 4
Cleanliness:[7] • Staff:[7] • Location:[3]

• The staff.
• The rooms - common areas and location.

“This is an old hotel. The exterior is being renovated but not the rooms. The rooms smelled musty. The hardware in the bathrooms was rusted and not secured to wall.”

May 22, 2008 by Dileep from Strongsville, OH
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[8]

• Cleanliness.

“Nice and clean. Have great restaurants nearby. 15 minutes drive from WMATA (Metro) It would help if the reception staff were friendly and display some smiley faces.”

Apr 29, 2008 by Colleen from Rockville, MD
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[6]

• NA.
• Location.

“Lots of construction, loud, dusty a bit farther from the area of interest for this trip and was not able to narrow location during search.”

Apr 21, 2008 by Barbara from Albany, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• The pool temp was warm; great for kids.
• The carpet is getting old; there was dust and dirt under and behind the bed.

“Very pleasant atmosphere, lobby was clean, modern - upscale. The rooms we had need a good a cleaning but were passable.”

Apr 21, 2008 by Tim from Bethlehem, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The pool area was very attractive.
• The room I was assigned smelled like smoke.

“Nice hotel with a good location. The staff was very nice and the pool area looked tropical. The only drawback was that my room smelled like smoke. I should have asked for a different room.”

Mar 31, 2008 by Christina from Rockville, MD
Overall Rating: 4
Cleanliness:[4] • Staff:[5] • Location:[1]

• Leaving.
• My entire stay - never again.

“This hotel is right next to a fire station - a very active fire station. There is no way to sleep over the constant sirens. Additionally, the limited amount of plugs was a huge bother. You cannot have your phone charging and coffee warming at the same time. It was old and run down. Never, never again.”

Mar 31, 2008 by Jeanne from Weston, MA
Overall Rating: 4
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff was very courteous, friendly and available.
• The room itself was poor. There was old, moldy wallpaper in the bathroom, the room was in the part of the hotel (room 221) which had not been renovated.

“Friendly, courteous staff. Very noisy. I love animals, but having dogs in the hotel with irresponsible owners is unacceptable. Also, loud/noisy talking in the corridor at all times of night. The room, itself, was poor. The bathroom needed updating. This is really a 2 - 2.5 star hotel.”

Feb 22, 2008 by Holly from Bristol, CT
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• The service was excellent.
• Construction.

“Excellent value and exceptional service.”

Feb 12, 2008 by Gary from E. Setauket, NY
Overall Rating: 1
Cleanliness:[1] • Staff:[4] • Location:[3]

• Nothing.
• Roaches.

“Run down, dreary not clean.”

Jan 31, 2008 by Rebecca from Colton, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[4] • Location:[6]

• Nice rooms.
• Too expensive food.

“It was good the beds were nice and the rooms were clean.”

Jan 13, 2008 by Alice from Luray, VA
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[10]

• This hotel should not have been rated 3 stars.
• No staff. Waited in line 20 minutes to register, as all staff was in staff meetings, hotel was under construction, dilapidated, threadbare.

“I'm referring to my stay at Holiday Inn Gaithersburg, Maryland. This place is a dump.”

Jan 9, 2008 by Susan from Newark, DE
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[8]

• Great location, clean room, nice room amenities, comfortable beds/pillows, convenient in-hotel dining.
• Did not receive a receipt upon check-out; disputable additional charges deducted after checkout without explanation.

“Stayed one night on a Saturday. Good location, clean room, nice room amenities, comfortable beds/pillows, convenient in-hotel dining. Some renovation in another part of the hotel but did not interfere with stay. Overall good experience except no receipt upon check-out and unexplained additional charges added after check-out. Matter is being investigated.”

Jan 1, 2008 by Susan from New Brighton, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Newly remodeled rooms.
• There wasn't really anything that I disliked about the hotel.

“The Holiday Inn in Gaithersburg, Maryland is under renovation; however the work is being done during the day, when most travelers are not in their rooms. My stay was uninterrupted by the ongoing construction. The rooms have been newly remodeled and are well appointed, although a little small. The beds and linens are comfortable. The staff is friendly, with quick check-in and check-out. There is a cafe and an Irish Pub on the premises, although I was unable to enjoy either during my stay. I would recommend the Holiday Inn in Gaithersburg, MD to both business and leisure travelers.”

Jan 1, 2008 by Cecilia from Rockville, MD
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[9]

• The rooms were a good size and the restaurants had good food and good service. Very convenient location and amenities, family friendly.
• NA.

“Over all, it is a good hotel with a good location.”

Dec 19, 2007 by Loretta from Ocean View, DE
Overall Rating: 6
Cleanliness:[10] • Staff:[7] • Location:[10]

• Location.
• The heating system, so loud and too hot, then too cold.

“We went down for breakfast at 9:30 and were told that the restaurant was closing for a function. There was no notice in the elevators and we were not told when we checked in. I specifically asked if there was breakfast and was told the hours of the restaurant.”

Dec 19, 2007 by Lin from Forest Hills, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The price and the service are what like best.
• Nothing.

“Very good price and service. Highly recommended for business and leisure travelers. It's close to shopping areas with convenient transportation.”

Nov 7, 2007 by John from Macungie, PA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[6]

• Clean rooms.
• It's just not a 3 star.

“The hotel is very clean, but a little ragged.”

Oct 30, 2007 by Rochelle M. from St. Louis, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfort, price and accessibility.
• Shuttle service ends too early.

“Excellent and access to several malls.”

Oct 26, 2007 by Mitch from Plantation, FL
Overall Rating: 4
Cleanliness:[5] • Staff:[5] • Location:[4]

• It had a fitness and business center.
• It had a strange smell and was not particularly nice.

“I expected a lot more than I received. I thought this hotel was adequate at best. In all I was a little disappointed with the experience.”

Oct 23, 2007 by Nate from Lancaster, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Pool was very nice. Bathrooms were nice. Staff friendly.
• Nothing.

“Beautiful hotel, the indoor pool is very nice. The staff was very friendly. Everything seemed very clean and neat. I've stayed at a number of holiday inn's (some of which were quite dumpy) but this was by far the nicest of them all. Got a killer price too, highly recommended.”

Oct 12, 2007 by Jeff from Coral Gables, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[8]

• Friendly staff.
• Dirty public spaces. Carpet need to be replaced throughout.

“Decent for business travelers, but there are many other hotels in the same star category near by that I would rather stay.”

Jul 31, 2007 by Eleanor from Leesburg, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Luxury accommodations at budget price.
• There was nothing I did not like.

“Easy to find. Accommodations perfect in every way. Pool was a little chilly but still fun.”

Jul 30, 2007 by Tracy from Willard, MO
Overall Rating: 2
Cleanliness:[1] • Staff:[5] • Location:[9]

• Nothing.
• Maid service very poor.

“The first room given, had a large stain in the middle of the room's carpeting. The second room had a large chip in the bathtub's enamel along with mold in the caulking around tub. After returning to our room from a day sightseeing, we found the maid had pulled the covers over the wadded up mattress pad that wouldn't stay in place because the sheets were too large for the thin mattress. The mattress was higher on the feet end for some reason. The cover for the wall air-conditioner was off. The foot stool for the chair was stained. The maid failed to empty the ice bucket or replace used coffee. Not very satisfied.”

Jul 25, 2007 by Gary from Altoona, PA
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[8]

• Good food.
• The bed was hard.

“Everything was fine but the bed and sheets. Bed was hard as the board-sheets were stiff and scratchy.”

Jul 24, 2007 by . from Fairfax, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient location, clean and good TV selection.
• No free breakfast.

“Nice hotel, but for a 3 star, I expected at least some sort of continental breakfast. All 2.5 star hotels have this and usually coffee/snacks in the lobby. Nothing here. I would rate no more than a 2.5 star.”

Jul 21, 2007 by Alan from Staten Island, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[4] • Location:[8]

• Nice appearance. Restaurant opens late. Staff was friendly.
• Electronic key card did not work even when replaced and front desk night person couldn't figure out solution. Had to remain in room all night.

“Except for key issue above, hotel was pleasant and attractive with stores and restaurants nearby.”

Jul 17, 2007 by Randy from Chapel Hill, NC
Overall Rating: 4
Cleanliness:[4] • Staff:[8] • Location:[8]

• Good location easy parking.
• Against bare foot carpets felt unlearned in some time and odd room cover smell.

“Ok. The hotel is under construction and its 2 star condition is probably a reflection the pending renovations. Once the finishes are updated, the hotel will easily be a 3 star. Great location.”

Jul 16, 2007 by Weifeng from Ann Arbor, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The hotel staff are very nice! I like them!
• The location is somewhat inconvenient (for D.C.) but the shuttle service is very good!

“It was a pleasant experience staying in this hotel! I planned the trip to D.C. Before I went there, I was worried about the location of this hotel because it was quite far from D.C. and I didn't find any Metro bus from the Shady Grove station to this hotel. But I did find out there's a free shuttle service between them. The staff were very nice, friendly and helpful. I like them. The whole hotel is excellent. It's much better than I expected for a 3-star hotel. The room is clean, spacious, equipped with microwave, refrigerator, coffee maker, TV, etc. And it has free internet, both wireless and wired. The hotel also has a business center with computers and printers/scanner/fax. All use is free! I will definitely come back.”

Jul 13, 2007 by Juanita from Prince George, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This was a nice hotel and my children loved it.
• It did not have a personal refrigerator in the room.

“Everything was good overall.”

Jul 9, 2007 by Jenny F. from Toronto, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Fairly easy to find, a big hotel.
• Too noisy. OMG, we arrived at 1 a.m. exhausted and those little kids were running around and screaming. The noise insulation in the room is not better.

“Overall it's a good hotel for the price, free parking. But I could never understand why Holiday Inn is rated a 3*. It doesn't even come close to some 1* and 2* hotels in quality. If I had the choice I would not stay there again.”

Jul 5, 2007 by Reuel from Valley Cottage, NY
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[8]

• Location.
• The front desk staff could be friendlier.

“The room was a little dingy. I know that the hotel is being renovated; however, the rooms should still be kept cleaner with fresher sheets and pillow cases.”

Jul 4, 2007 by Caroline from Bethesda, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great location and facilities.
• Loud at night.

“Great hotel in many ways.”

Jul 3, 2007 by Lara from Lusby, MD
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Friendly staff and clean hotel.
• Location farther away from where I wanted to be.

“Great hotel.”

Jul 1, 2007 by Naveed from Boca Raton, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Clean, Well maintained except for below.
• Pillows are small and thin, drain was clogged.

“Clean room. Well maintained. Pillows are small and thin, but they gave me a big pillow when asked. Both sink and bathtub drains were clogged. They really should check this when cleaning after a guest.”

Jun 28, 2007 by Danielle from Fawn Grove, PA
Overall Rating: 5
Cleanliness:[8] • Staff:[4] •

• They accommodated an emergency.
• They could not find my room number nor my key.

“I called the hotel from my conference location as one of the people at the conference was injured and requested I travel with them to the emergency room as I am an emergency room nurse. I called the hotel and they were accommodating in allowing my friend to check into the room without me being present. I did send the confirmation to the hotel with my friend. I appreciated their assistance. But when I finally arrived at the hotel tired and weary at 3 a.m. The young man at the desk could not find my name on the guest list, nor my room number or a key left for me. He was just filling in, but I waited an extra 20 minutes before the regular Front Desk gentleman reappeared.”

Jun 27, 2007 by Ed from Aaronsburg, PA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[7]

• Our room was situated over some sort of loud compressor - we didn't sleep!

“They also need to update/fix their games in the game room. The prize selections in the Claw Grabber are ancient and look it. The restaurant was so loud and service was slow. The entrances into the hotel aren't very well marked.”

Jun 27, 2007 by Barbara from Westminster, MD
Overall Rating: 3
Cleanliness:[8] • Staff:[8] • Location:[8]

• There are two areas of this hotel. The recently renovated area is very nice.
• The older section of this hotel is not a 3 star.

“I arrived to be told they were overbooked and could not accommodate a non-smoking room. I had called to request it earlier in the day. My room was disgusting from smoke, it made sleeping difficult.”

Jun 22, 2007 by Jose from Orlando, FL
Overall Rating: 9
Staff:[5] •

• Location.
• Poor staff so far - last day was ok.

“Should be less expensive.”

Jun 22, 2007 by Senga from Gaithersburg, MD
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[6]

• The hotel staff was extremely helpful and friendly!
• I didn't like their bar, but then again their dining hall was excellent!

“This was my 3rd stay at this particle holiday inn. I loved it the first 2 times, but my recent stay was all around nice. The staff remembered my fiancé and I. they even remembered our Names. That was too sweet! The rooms are in good condition, although I would recommend staying in the newly remodeled west wing section. I love the new chef in the dining hall as well, he's food was far better then last 2 times!”

Jun 21, 2007 by John from Mason, OH
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[9]

• Free parking and easy access to lot.
• Mismatched mattresses - one was recently replaced - the other was aging.

“The room was clean but not fancy. Two beds - one with great mattress the other with a flimsy mattress. AC worked great - bathroom was clean - fair price for the what we received.”

Jun 21, 2007 by Gladys from Templ Hills, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Very nice hotel.
• Room was a little cold despite the a/c being turned off.

“Overall, my stay was very enjoyable.”

Jun 21, 2007 by Rachel from Washington, DC
Overall Rating: 4
Cleanliness:[3] • Staff:[7] • Location:[4]

• The lobby area was very attractive.
• The room smelled mildewed, not found of the parking spaces, and too much noise from other guest in the hotel lobby after hours.

“This is clearly a family hotel. Kids running up and down the hall ways, teenagers having temper tantrums after midnight. I was not my type of atmosphere. Holiday in is not for the single leisure traveler.”

Jun 19, 2007 by Judy from Gaithersburg, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great hot tube and friendly staff. Good parking.
• Limited pool hours.

“Great hotel for the price. Close to mall and easy access to metro by shuttle.”

Jun 17, 2007 by Don from Valdosta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Two types of internet access was fabulous.
• Bar was kind of dingy.

“This hotel far exceeded my expectations. I had a very comfortable stay! The staff and amenities were great!”