User Reviews for Extended Stay America Washington D.C./Germantown

Research User Reviews for Extended Stay America Washington D.C./Germantown (21-38 of 38)

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Jun 22, 2007 by Stephen from Olathe, KS
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[5]

• Nothing.
• No swimming pool, no ice machine, no continental barks.

“I spent 2 weeks at an extended stay in Tampa prior to Germantown.”

May 31, 2007 by Richard from Hempstead, TX
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[4]

• Friendly workers.
• The ac does not work.

“The air conditioner did not work and there were no more room available. I was sent to another room which was not clean. On the second trip, the ac was not again working.”

Apr 23, 2007 by Kathy from Mt Vernon, NY
Overall Rating: 2
Cleanliness:[6] • Staff:[2] • Location:[9]

• Refrigerator, microwave, highway location.
• Heat broke thrust, no repair, toilet broke, no repair, stupid staff.

“The staff never turned on my phone first night. Even though I gave credit card it was very inconvenient, no apology next day. Heat broke on thus night; no repair Friday, sat/sun superintendent was not even there. No apology. No hair blower at front desk. Toilet broke and no help with that. As we arrived there was only one luggage trolley and the wheel was broken. I had to hand carried my all of my things (huge amount due to doing an art show) to my room; they never even told me there was another entrance a few feet from my room. And I could have driven there in my car. Stupid.”

Apr 2, 2007 by Edward from Medina, OH
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[5]

• Price.
• My debit card was billed twice.

“Good value close to highway.”

Mar 31, 2007 by Kathleen from Mebane, NC
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Close to shopping.
• Nothing.

“Cheap, convenient and in a nice neighborhood with a friendly staff.”

Mar 21, 2007 by Kathleen from Mebane, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Extended stay, great kitchen, takes utensils.
• Needs kitchen utensils bigger ice tray.

“Staff is friendly and efficient. Rooms are big, clean and bath is nice. In a great neighborhood near shopping.”

Mar 5, 2007 by Girmachew from Clinton, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• It is out of city crowd.
• Too far away for me.

“For the star rating it had (1 star) it is a nice place.”

Feb 18, 2007 by Edward from Medina, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Economy.
• Icy conditions fell on ice/injury.

“Clean affordable lodging.”

Aug 22, 2006 by John from Chapel Hill, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• The bed was comfortable.
• No coffee there when I arrived.

“No time sorry.”

Jul 15, 2006 by Marlene from Pittsburgh, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• The price was right.
• Somewhat beat-up feeling an extended stay hotel different than a hotel.

“For the price this hotel was great, esp. in the D.C. area--there is nowhere else to stay (not too many) for less than &100/night. So, for that, it was great!!! As for the cleanliness--it didn't feel that clean. Also, I would say that the fact that it's an extended stay hotel was different in that it operates a bit differently than would a regular hotel. An interesting experience with a kitchen in the room!! Pretty cool. A good experience for what it was being used for in this case.”

Jun 21, 2006 by Spongebob-Squarepants-Lee from North Branford, CT
Overall Rating: 6
Cleanliness:[10] • Staff:[4] • Location:[10]

• Clean and quiet.
• See below.

“Upon arrival I found no record of my reservations. The desk clerk admonished me for only having my confirmation # and not a copy of the entire reservation sheet. I finally told him to make the call and all was straightened out in no time. The next morning I attempted to take a shower but couldn't find out how to make the shower work. I was in a hurry and it was early so I took a sponge bath. Not a pretty sight. That night I tried to figure out again how it worked. Still no luck. I called the night number and was railed on as to why I didn't ask the day clerk how it worked. Answer. He wasn't on duty when I left and wasn't on duty when I got back. Saturday morning I took another sponge bath, I'm getting good at it now, and then went to ask the clerk what was what. Now the best part. He said my tub was the only tub in the building that had a twist cap in the faucet that after putting on the water. You then twisted and pulled out which then redirected the water through the shower. My issue is why would you not alert me as to how it works and why wouldn't you not alert the night man of the same thing if this is such a one in a million operation.”

May 5, 2006 by Sybille
Overall Rating: 2

• filthy room, bedbugs

“Last September I stayed at Extended Stay Germantown, and the day after I returned, welts from insect bites showed up, about a dozen. I alerted them to the fact that they might have bedbugs. This time I was staying in room 226, 4 doors down, and while I was there bites showed up again, a total of 10 over 2 days. They claim they had everything checked by an exterminator who found nothing, but my bites tell another story. Until they can prove that they have taken care of the problem, please take this hotel off your list. I never want to end up there again”

Apr 15, 2006 by Rohini from Worthington, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean spacious room with kitchenette.
• Choice of TV channels very limited.

“Excellent facility in a quiet residential area but close to the freeway. Kitchen and other amenities make extended stay a comfortable experience.”

Apr 12, 2006 by Terry from Asheville, NC
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[7]

• Has refrigerator, roomy, clean.
• Shower was leaking, iron wouldn't heat up, stove fan and light functioned as one. No place to keep our toiletry items.

“Various things were not functioning. We were there on business and very busy, so we did not mention the problems to the staff right away. Some of these things caused us inconvenience. The staff may have taken care of them, but we valued our privacy and time more than the inconveniences.”

Feb 15, 2006 by Michael from Lexington, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Clean.
• Rather hard to locate.

“I had a very pleasant stay. This was my first stay at Extended Stay America. I will gladly return.”

Feb 10, 2006 by Jim from Virginia Beach, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Rooms were pretty much full efficiency.
• Older, could have been 'spruced up' some more.

“If you don't need or want fancy accommodations, this hotel is very affordable and close to lots of shopping in just about every direction. Nothing is within walking distance, but just a short drive away.”

Dec 7, 2005 by George from Cedar Park, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[9]

• Location.
• Strange man followed my wife inside the building.

“Do not want to stay at this location again. Would like phone number to contact you direct.”

Nov 29, 2005 by Kathleen from Astoria, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Clean premises, friendly staff.
• No breakfast available.

“For the price, this is an excellent value. We used the refrigerator, but did not cook we were there to see family.”