User Reviews for Doubletree Hotel Richmond Airport

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Jul 25, 2006 by Randall from Santa Clarita, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was very helpful. Restaurant was excellent in food and service.
• Everything was top notch.

“This hotel was top notch in every respect. It was clean, well supplied and well appointed. The staff, from the front desk personnel to the restaurant staff were friendly, intelligent and committed to service. Overall, the hotel exceeded the experience of a much more expensive hotel chain.”

Jul 13, 2006 by Bonnie from Cuba, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful hotel with excellent staff!
• Wasn't anything!

“It was one of the nicest hotels we've stayed in! We will definitely stay in Double Tree accommodations again!”

Jul 13, 2006 by Joe from New Bern, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Bed, pillows, sheets, comforter.
• Did not get cookie.

“Hotel was very convenient for our needs. Room was clean, bed was great. Staff friendly.”

Jul 11, 2006 by Allison from Beachwood, OH
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Staff friendliness & helpfulness.
• Bathroom in need of updating and repair; floor tile in bad shape.

“Very good, not quite excellent because of the shape of the bathroom. Otherwise, very pleased with our stay. Great location; staff members were excellent in every way.”

Jul 7, 2006 by Daniel from Abingdon, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• All the amenities it offered (pool, restaurant)! Clean, spacious and very comfortable rooms combined with an excellent staff.
• This hotel was outstanding!! I didn't have any dislikes!

“This hotel far exceeded my expectations! It felt as though I was in a five star hotel and the courteous staff strongly supported that feeling with their outstanding professionalism. The amenities were outstanding! Comfortable, spacious rooms, an excellent outdoor pool with a Jacuzzi, volleyball court and a five star restaurant and bar provided something for the entire family.”

Jul 6, 2006 by Catherine from Locust Grove, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location, outdoor pool and adequate workout room. The rooms were clean.
• I can't think of anything.

“Good location and just a couple of minutes ride by shuttle to the airport.”

Jul 5, 2006 by Michele from Pittsburgh, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very accommodating staff, chocolate chip cookies upon check-in.
• Only problem was low water pressure in the shower.

“It was conveniently located near the airport, the staff were very friendly and the accommodations were clean and spacious.”

Jun 21, 2006 by Joseph from Castaic, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• I liked just about everything , the cleanliness, location, friendly staff, the shuttle.
• No refrigerator in room.

“Great location, met my needs for this trip.”

Jun 1, 2006 by James from Nashville, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was wonderful and the room exceeded my expectations.
• NA.

“Great stay, excellent and helpful staff, cookies were delicious and conveniently located for travelers. Even though it is right next to an airport, I didn't hear a single plane and wouldn't have known it was there.”

May 31, 2006 by Sue from Virginia Beach, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, shower didn't stick to bather, suite, pillows, pillows, pillows.
• Nothing.

“The Doubletree Hotel-Richmond Airport was lovely. People were friendly. The room was a suite and very clean. I loved the shower curtain on a rod that curved away from the shower so the curtain didn't cling to whomever was showering. The king sized bed had pillows galore!!!.. It made a nice getaway for my husband and me.”

May 17, 2006 by Cindy from White Marsh, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Quiet, Well-appointed environment.
• Difficult to find.

“Class Act Facility. Hotel was clean, nicely furnished, in good repair with comfortable bedding, plush linens. Personnel were friendly and outstanding. The Best!”

May 17, 2006 by Wayne from Jackson, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything was great. Beds were the most comfy.
• Bartenders first night at job. Slow.

“If you need to stay near the airport, this is the place to stay. Quality beds. Great staff. I will stay here again even though it was 10- 15 minutes off I95.Well done.”

Apr 13, 2006 by Sharon from Brunswick, OH
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[5]

• The overall cleanliness of the room.
• There was a loud group on the same floor who were disruptive at midnight.

“The hotel isn't near any good restaurants.”

Jan 5, 2006 by Grant from Kirkland, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Its extremely close to the airport & the rooms are spacious and clean.
• Shower was small and the shower curtain sticks your body.

“Overall the hotel exceeded my expectations.”

Jan 1, 2006 by Emily from Chesapeake, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• They had warm chocolate chip cookies at check-in.
• The feather blankets in the bed.

“Pleasant staff and clean, well appointed accommodations conveniently located near Richmond International Airport.”

Dec 26, 2005 by Alice from Setauket, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Pillows and bed were unbelievably soft as marshmallows, warm cookies at check in.
• Water in shower did not go down and engineer did not respond so we took two showers with water in the tub, AWFUL, low fat yogurt had aspertane sweetener.

“This hotel had a warm and professional atmosphere and great staff from the check in people, the people I called to arrange for two beds and the ground floor, to the mom and son team in the restaurant serving us for breakfast. Although it was at an airport, Richmond airport must be the quietest airport in the country. I have stayed here before happily so it was unusual and disappointing to have the problem with the shower water stuck in the bottom of the tub.”

1 of 1 people found this review helpful.

Nov 25, 2005 by Vicky from Gaithersburg, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[5]

• The room is big size comparing to others which I liked; also the newspaper service is good feeling to me.
• The shower is not strong enough; The air condition seems to loud and not enough power either.

“Overall, it is a great hotel staying if I could bit the same price as I paid of $52.00 per day.”

Nov 23, 2005 by Julia from Orlean, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• The bartenders are great and remember us.
• They don't allow pets.

“A perfectly nice place to stay in Richmond. All the good restaurants in Richmond are at least 5-10 miles away, so unless you need a real restaurant, you might as well eat here where the food is totally adequate for hotel food unlike the neighboring hotels.”

Nov 20, 2005 by Starlet from Virginia Beach, VA
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[2]

• They finally moved me to a non smoking room after I complained.
• N/A

“This hotel even though it has been renovated is still average and run down for a Hilton property. The staff was mildly friendly, however the customer service was lacking. I had a smoking room when I requested non. I had to call with cell phone twice because my keys did not work. The business center computer printer did not work. It was not an enjoyable stay.”

Nov 16, 2005 by Linda from Mt Hope, WV
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Lots of space.
• Would like pool or whirlpool on site for winter use.

“Very nice.”

Nov 14, 2005 by Tom from Wilmington, DE
Overall Rating: 2
Cleanliness:[10] • Staff:[10] • Location:[9]

• Location, access to airport.
• Air conditioner heating system sounded like a jet engine in room 517.

“The room was very nice until it was time to sleep. Then the poor sound proofing was obvious as we were able to listen in on the telephone conversatin of our neighbors without trying and when the air system came on at 3.30 am it was as if one of the jets from RIC had flown into our room. It came on again at 5.30 am and woke us a 2nd time. Traveling with two young children this is a big problem as the next day without any of us having gotten a good nights sleep proved to be a bad day in the city. It recked the day and into that evening, grouchy kids, grouchy parents do not make for a fun time. They need to do better at making sure the rooms meet a certain decibel level with the air system functioning.”

Nov 2, 2005 by Judy from Virginia Beach, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Prompt reply to request, great room, excellent staff, delicious cookies (smile).
• No negatives.

“Awesome staff and the room was great. Our request for a roll-away bed was prompt and it was most comfortable. Ideal location for our visit.”

Oct 31, 2005 by Betty from Grosse Pointe Woods, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• It's location was great. It was clean and very quiet.
• Nothing.

“The hotel is very conveniently located. The accommodations are very clean and attractive. They have internet access if you are interested and the linens are luxuriously appointed.”

Oct 12, 2005 by Debra from Elizabeth City, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was very clean. The staff was very friendly and helpful.
• There was nothing we did not like about the hotel.

“Very nice, comfortable, clean. We would stay there again.”

Oct 10, 2005 by Shannon from Newton, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• New, Clean, Comfortable, Easily Accessible.
• Pool closed.

“Easy choice for travelers. This hotel is new, clean and comfortable. The place doesn't smell, the beds are very comfortable and it wasn't crowded.”

Oct 6, 2005 by Staci from Fairfield, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very large and comfortable guest rooms.
• I cannot think of anything I did not like.

“The hotel was very neat and clean. The hotel staff was very friendly and helpful. The guest rooms were very big with a sitting area in front, bathroom in the mid section of the room and then a room with a king sized bed in the back. The hotel also had shuttle services and they also have great chocolate chip cookies.”

1 of 1 people found this review helpful.

Oct 5, 2005 by Richard from Lancaster, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very clean, roomy, nice business or vacation rest spot.
• A gift bag with items including directions was left at front desk a day before our arrival and was lost.

“Nice pool and exercise room. Close to airport, and convenient for downtown. Overall really good.”

Sep 22, 2005 by Tim from Montpelier, VT
Overall Rating: 4
Cleanliness:[9] • Staff:[8] • Location:[7]

• Clean.
• Poorly maintained rooms. Room keys that were demagnetized twice, no glasses or coffee cups either day.

“The room service, etc. was quick to correct.”

Sep 22, 2005 by Scott from Sterling, VA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[6]

• Nice rooms. The beds were comfortable, with plenty of pillows. Something you don't see at other Hotels.
• My room had ants. There were ants on the night stand.

“This hotel was very nice.”

Sep 21, 2005 by Sarah from Falls Church, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly staff, great room.
• Nothing.

“The staff were very friendly and accommodating. The room was perfectly clean, comfortable and well equipped. Location was great - only 15 minutes from downtown Richmond. Highly recommended.”

Aug 30, 2005 by Jeannette from Edmond, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The double tree cookies are superb!
• I wish I could have stayed longer :-)

“Excellent service, friendliness even when I was a little disappointed the 2 individuals at the desk whom I can't remember their names, but they checked me in were very uplifting and encouraging. Thanks! I would stay at Double Tree again in a heartbeat. Keep up the good work.”

Aug 27, 2005 by Sheri from Silver Spring, MD
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[8]

• The room was a suite with a king size bed and fold out couch
• The couch/bed was not very comfortable.

“Generally, our experience was good. The room was a suite that included a king size bed and a sitting room with a couch that opened into a bed. However, the room was a little dingy; and the sitting room had no space for walking when the couch was opened. The couch bed was not that comfortable. The room they gave us seemed to be the left over wheelchair accessible room, so the layout of the bathroom was rather odd. It had a large shower stall with a ramp for wheelchairs.”

Aug 16, 2005 by Derek from New Albany, OH
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Hotel staff did a Yahoo maps to get me to my next location.
• Air conditioning in lobby wasn't working very well.

“Hotel in general was what I expected, Doubletree is a good hotel. The air conditioning in the lobby wasn't working too well, but was fine in the room. Staff was great.”

Aug 14, 2005 by Paul from Duncannon, PA
Overall Rating: 10
Cleanliness:[6] • Staff:[8] • Location:[8]

• Very nice hotel, spacious rooms.
• Open shampoo bottle in bathroom.

“I really liked this hotel overall. The hotel staff was very friendly and helpful. The pool was on the smaller side. The rooms were spacious and very nice, however, there was water left in the water bucket and an opened bottle of shampoo on the bathroom countertop. The hotel's location was very convenient to the airport and ok getting off the highway. I would definitely recommend this hotel to anyone.”

Aug 14, 2005 by Barbie from Lynchburg, VA
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[8]

• The actual room met all expectations.
• The hotel staff at the front desk and restaurant were not what I expected for the quality of the hotel.

“The doubletree was a beautiful classy hotel, the room was exceptional, the staff however were not up to par.”

Jul 28, 2005 by Greg from Forest Hills, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[5]

• Friendly staff and large rooms
• very remote if not needing airport access. nothing walking distance at all.

“great for airport access. in the middle of nowhere. not a problem if driving, but if you like to walk. nothing is near.”

Jul 28, 2005 by Joseph from New Bern, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Hotel met my needs for this trip. Location and comfort were great.
• Breakfast quality was poor and price expensive. Very displeased.

“Staff was friendly and accomodating. Room was large, clean, and bed was very comfortable.”

Jul 24, 2005 by Linda from Thomspsons Station, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff, the best hotel bed I've even slept in, the cookie and water were a nice touch
• Handicapped bathroom - shower water overflowed on the floor - hairdryer was terrible

“This was our first time at a Doubletree and we will certainly try it again. I also loved the bar area just to sit and relax before our flight. If the shower hadn't flooded and the hair dryer were easier to use and more powerful, it would have been perfect. However, this would not stop us from visiting the Doubletree in the future.”

Jul 7, 2005 by Eben from Timonium, MD
Overall Rating: 1
Cleanliness:[3] • Staff:[3] • Location:[5]

• nothing
• no airconditioning, had to move at 1 am with child

“This was the worst experience ever. The hotel lobby was 85 degrees and the room had no air conditioning. we had to move to another room at 1 am and that room had the air on full blast with the controlls blocked by the entertainment unit. This hotel was 1 star at best. The staff could care less.”

Jul 7, 2005 by Audrey from Pasadena, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent room and service; wonderful; friendly.
• i was unable to order a movie in my room as my television would not accept my order. otherwise, it was perfect.

“The hotel was conveniently located, it was very nice, wonderful room. The staff was friendly and helpful. My only complaint was that my TV would not allow me to order a movie. I called the front desk, and they said I could move rooms, but I declined as it was too late. Nonetheless, i had a wonderful experience.”

Jul 6, 2005 by Kwan from Bryn Mawr, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• price, cleaniness, location next to Richmond International Airport, good sound insulation
• no indoor swimming pool

“close to freeway, close to Williamsburg, close to Richmond International Airport, good price, free parking, good sound insulation.”

Jul 6, 2005 by Jerry from St. Louis, MO
Overall Rating: 2
Cleanliness:[3] • Staff:[5] • Location:[8]

• Despite proximity of airport, sound control was excellent.
• 3 Star hotels should keep mold out of bathrooms and should clean floors. Doubletree did not.

“Overall our experience at the Richmond Airport Doubletree Hotel was acceptable for perhaps a 1- star hotel, unlike the young man checking out with us Sunday morning. However, cleanliness is important to me and hotel bathrooms are typically an indicator of the quality of the cleaning staff and of the long term investment a company puts into its captial holdings. Our bathroom lacked the attention that bleached-based cleaners used in tub-areas easily provide to preclude mildew. Also,it was apparent that the floor, with gross spots around the toilet, had not been wet-mopped since at least the previous occupant. I would not recommend this hotel at this rating.”

Jun 30, 2005 by John from Tabernacle, NJ
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[8]

• clean
• nite staff

“For the cost it was a good value.”

Jun 22, 2005 by Clay from Gray, GA
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[8]

• Quality of the room for the price.
• Too busy and loud on our floor.

“The location of the hotel, actually on the airport grounds, was not a problem. In fact, I only saw one airplane during our stay. We stayed on the 5th floor and there was a VERY loud party going on in the Presidential Suite. After getting in our rooms however, we only heard a few people talking loud in the hallway and several times a door was slammed very loudly - but it did not disturb us. The room was clean and the bed is supplied with many oversized pillows that my wife enjoyed. The night before, we stayed at a Radisson and the lumps of foam they called pillows at the Radisson were very hard to sleep on.”

Jun 1, 2005 by Phil from Chantilly, VA
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[5]

• Staff was friendly. Best location near RIC Airport.
• One lamp was missing a lampshade. Another lamp was missing a bulb.

“Good location near the airport. Staff was friendly. Building was being renovated, so there were some rough spots. One room lamp was missing its shade, another was missing the bulb. Staff said wireless network was only working in the lobby, but I got it to work on 4th floor (it was a weak signal though). Overall, it was an acceptable hotel.”

May 26, 2005 by John from Hampton, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good food and great service

“Nice and clean with a friendly staff and well light parking. Close to dining and shopping.”

May 26, 2005 by Tim from Montpelier, VT
Overall Rating: 4
Cleanliness:[5] • Staff:[7] • Location:[5]

• bed was comfortable
• hotel under renovation. Definitely not a 3-4 star hotel.

“I had stayed here before when it was a Hilton. Seems to have gone downhill. In fairness, it was being renovated but the door was very difficult and noisy to open-actually a good thing in case of a burglar. Shower was not hot the first day. Staff was fine.”

May 25, 2005 by Shanta from Brooklyn, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Very cozy and quiet
• vending machines didn't work properly

“Beautiful hotel. A wedding reception was being held at the hotel; yet, the guests were not inconvenienced. Extremely helpful staff. I had a wonderful stay.”

May 25, 2005 by Tenisha from Suffolk, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[1] • Location:[10]

• I like the setup of the hotel
• They overcharged then they told me they didn't then they reimbursed me without a phone call to apologize. They gave me a headache.

“Overall the hotel was nice I just didn't like the management team. They gave me the run around about refunding me a portion of my money that they shouldnt have taken in the first place.”

May 25, 2005 by Alicia from Buford, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was nicely decorated and the staff was friendly.
• My room access card was not set for my entire stay. I was locked out of my room for about 10 minutes.

“This hotel was very nice. I was pleasantly surprised that the room was a suite. The decor is very tasteful and the service impecable. The staff was very friendly at the desk and in the resturant. The hotel is currently undergoing renovations. There were minor repairs needed to the room. The water guage in the shower was on upside down and there was a crack in the mirror frame.”