User Reviews for Wyndham Hotel Richmond Airport

Research User Reviews for Wyndham Hotel Richmond Airport (1-20 of 110)

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Jun 15, 2008 by Patricia from Rochester, NY
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[7]

• Express checkout.
• I was stuck in a smoking without my knowledge and it was an awful experience.

“The clerk at the desk should have asked whether I wanted a smoking or non-smoking room or informed me it was a smoking room prior to me discovering it. The room did not have a room service menu in it and when calling down to the front desk, I was told it would be brought up to me. It took a second call 20 minutes later to find out if the menu was coming up. The front desk clerk said she forgot what room I was in when I called. The next night I wanted to order from room service and the menu was taken out of the room by housekeeping. The room reeked of smoke, the wallpaper was bubbling up from the walls and several things in the room were stained from past smokers. Would I stay at this hotel again. Never!”

Apr 30, 2008 by Steve from Foxborough, MA
Overall Rating: 4
Cleanliness:[4] • Staff:[9] • Location:[5]

• Staff was very friendly and willing to help, they remembered who you were and what room you were in.
• Poor communication on events in the hotel to pool usage.

“Staff was very friendly, quick to respond to requests and extra items to your room. pool area clean with plenty of towels on hand. the cleaning of the rooms was fair. be sure to ask if there are any planned activities that will keep you from using the pool/exercise area a they do not offer the info. [most hotels won't].”

Jan 31, 2008 by Mike from Lexington, VA
Overall Rating: 5
Cleanliness:[9] • Staff:[10] • Location:[8]

• Staff.
• No refrigerator, no microwave, terrible TV cable selection.

“Staff were fine. The cable viewing choices were moronic. Further, the TV did not even tell you what channel you were watching. My room could not have been farther from the elevator. Incandescent bulbs in lamps. Even Best Value & Econolodge have the new energy saving bulbs. Very telling of management, either ignorance or ego.”

Jan 30, 2008 by Eva from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The rooms were nicer than some on the Strip in Vegas!
• Could have had more cable channels. No Food Network.

“I got a big, pretty bed with lots of fluffy pillows, a nice spacious room with granite bath and all the extras (coffee maker, hair dryer, alarm clock, Wi-Fi available). The restaurant served up the tastiest burger I've had in years (all black Angus) and a delightful crab cake stuffed in a Portobello mushroom. The staff were super friendly. And although this was all just a few miles from the airport, I only heard one plane the whole stay. I really liked this place! Would certainly go back next time I'm in Richmond.”

Nov 21, 2007 by Thomas from Scarborough, ME
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[6]

• Friendly and helpful personnel.
• Showing its age in the usual ways.

“For its purposes as an airport hotel, it was fine. Nothing overwhelmingly special, but priced reasonably.”

Nov 14, 2007 by Joe from Durham, NC
Overall Rating: 4
Cleanliness:[6] • Staff:[4] • Location:[7]

• Convenient location to airport/event.
• Old, needs to be remodeled, old.

“Hotel was basically in need of some major remodeling. The bed, linens, furniture, carpets, walls, wallpaper, etc. Were worn and old. The TV was ancient. Maybe this was a 3 star 15 years ago. But now it can't compete with others in the area. The doubletree at 2.5 stars (which we stayed at last year) was a much nicer, cleaner, modern hotel for the money.”

Nov 11, 2007 by Iris from Canovanas, PR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Its beautiful, very luxury.
• We only stay one night.

“Very luxury hotel near restaurants and shopping stores.”

Oct 14, 2007 by Yvonne from Williamsburg, VA
Overall Rating: 3
Cleanliness:[2] • Staff:[4] • Location:[2]

• Nothing.
• Smelled, not maintained well, ghetto surroundings.

“I wanted to leave as soon as I drove into the parking lot and looked at the surrounding neighborhood and the experience just went downhill from there. As soon as I walked into the lobby, it smelled of fried food and the clerk was dressed in jeans and not very pleasant. The facility was in a state of disrepair all over.”

Sep 25, 2007 by Dennis from Overland Park, KS
Overall Rating: 4
Cleanliness:[3] • Staff:[5] • Location:[5]

• They had nice bath towels.
• House keeping varied from day to day, well to bad.

“I felt like we paid too much for this hotel.”

Sep 19, 2007 by Heather from Reading, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location allowed easy access to major routes. Beds were comfortable.
• Some of the staff was not super friendly. They weren't rude, just not abundantly friendly.

“Great, easy to find location. The beds were quite comfortable, room was clean and showers were adequate. I would definitely stay here again.”

Sep 19, 2007 by Tom from Warrenton, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Can't think of anything.

“Great location for airport travelers.”

Aug 4, 2007 by Kathryn from Appomattox, VA
Overall Rating: 4
Cleanliness:[5] • Staff:[2] • Location:[6]

• Stay and ride service is a nice feature.
• High speed internet was not free. Staff was rude. Inoperable vending machines when found.

“High speed internet was not free. Staff was rude. Inoperable vending machines when found. Not on every floor as indicated. Not worth the money spent.”

Jul 29, 2007 by Tracie from Kiowa, CO
Overall Rating: 4
Cleanliness:[1] • Staff:[7] • Location:[7]

• The staff was friendly and helpful.
• The hotel is quite old and not up to the rating we expected.

“I would not recommend this hotel. This hotel is very dirty in the room area which made for an uncomfortable stay.”

Jul 27, 2007 by Stella from Houston, TX
Overall Rating: 3
Cleanliness:[3] • Staff:[8] • Location:[8]

• Shuttle service to/from airport was very convenient; front desk staff friendly.
• Telephoned hotel in advance requesting a non-smoking room. It was not available upon arrival. Front desk clerk gave us breakfast coupons instead.

“The hotel had the showings of a 3-star but it is not being properly maintained - it was dirty. Breakfast was very disappointing. Breakfast area was dirty, including dishes. It was disappointing not to get a non-smoking room even though I reserved on early in advance. I did like the convenience of the shuttle service from airport.”

Jul 23, 2007 by Ian from Columbus, OH
Overall Rating: 4
Cleanliness:[8] • Staff:[5] • Location:[9]

• Two minutes to grocery store/restaurants and 5 minutes to airport.
• No stopper in tub, broken room door handle, false alarm at 10:45 pm, a bit run down.

“This hotel is a short 5 minute drive from the airport and it has an interesting atrium with indoor pool. However, it is a bit run down. Good for a price conscious business traveler, but not much else.”

Jul 23, 2007 by Claudette from Richmond, VA
Overall Rating: 4
Cleanliness:[4] • Staff:[9] • Location:[10]

• The indoor pool was nice. Good location.
• The room was very dark, bathtub faucet & shower curtain moldy.

“The room/ bed linens were dark, the bed too soft and the bath tub (fixture & shower curtain) could have been cleaner. The staff was friendly.”

Jul 15, 2007 by Lori from Adrian, MI
Overall Rating: 6
Cleanliness:[7] • Staff:[4] • Location:[7]

• Clean.
• No choice of decent restaurants nearby.

“Watched some drug deals going down in the parking lot, also hookers in abundance. Not a family type hotel. Bedding was substandard.”

Jul 13, 2007 by Sherry from Jackson, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The pool area is especially nice for children/ with a nice hot tub.
• Liked everything- no complaints.

“This is a hotel I would gladly stay in again. There were no unpleasant surprises, and we loved the pool and hot tub. Rooms were clean and nice. 3-star rating is appropriate. Kudos to this hotel!”

Jul 12, 2007 by Deborah from Escondido, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Marlon at the front desk was terrific.
• Some peeling wallpaper in bathroom.

“Due to weather issues, we got in very late (2:30 am). Person at the front desk upgraded us to a two bedroom suite and although the hotel shuttle driver was off, they paid for our cab ride to the hotel. The staff was great and the room was very comfortable.”

Jul 12, 2007 by Victor from Covina, CA
Overall Rating: 5
Cleanliness:[6] • Staff:[7] • Location:[5]

• Quality of hotel. Definitely not a 3 star hotel.

“The hotel is conveniently located by Richmond Airport. However that is the only thing good about this hotel. It is somewhat run down and in need of a renovation. Wallpaper was coming off of the walls, bathroom fixtures needed replacement, it just had a very cheap feel. Furthermore, wireless access was not free which is becoming the standard at most hotels.”

Jul 11, 2007 by John from Virginia Beach, VA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[7]

• The Location.
• The room was dirty paint was peeling, bugs in the bathroom.

“It is run down, the room we had, had peeling paint, just terrible, bugs in the bathroom, the shower curtain was filthy, the carpet was dirty.”

Jul 11, 2007 by Russell from Camp Hill, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Room on first floor near doorways very helpful.
• Showerhead leaked and pressure was not strong.

“Very nice hotel in appearance and service Near fairgrounds and other local sites.”

Jun 26, 2007 by Cinda from Hilliard, OH
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• Close to the airport.
• Needs some repairs.

“The hotel was nice enough as was the staff. The first room that we checked into was on ground level and had a broken window frame - would have made it very easy from someone to enter from the outside. The desk clerk gave us two complimentary breakfast buffet certificates for our trouble (I told her we wouldn't be able to use them because we'd have to leave for the airport before they began serving breakfast, but nothing else was offered). The telephone in the second room that we checked into did not work.”

Jun 18, 2007 by John from Taylorville, IL
Overall Rating: 3
Cleanliness:[3] • Staff:[4] • Location:[3]

• Close to airport.
• Shabby overall appearance.

“Simple as I can put it - this is not a 3-star hotel.”

May 24, 2007 by Lenore from Cranford, NJ
Overall Rating: 6
Cleanliness:[6] • Staff:[10] • Location:[8]

• The price was reasonable and the staff was extremely helpful and nice.
• The restrooms in the lobby were far from check-in & Dirty.

“The fitness center was not good. It was described as extensive but it definitely was not.”

May 2, 2007 by Shay from Jefferson Hills, PA
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[1]

• I was extremely disappointed. I liked absolutely nothing about this hotel.
• Hated everything.

“The wallpaper was peeling off the walls, the bathroom was dirty, and they stopped serving room service very early for a weekend night.”

Apr 24, 2007 by Lyn from Mt Airy, MD
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• Absolutely nothing!
• Absolutely everything.

“This was the most deplorable hotel I have stayed at in a long time and I stay in hotels almost every week, terrible staff, totally old and dirty facility. I cannot say enough bad things about this experience and think that all my money should be refunded. It makes me angry thinking about how much I paid and that it was billed as a luxury hotel that was really more like a motel six. Red roof is nicer. ”

Apr 22, 2007 by Alena from San Diego, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was beautiful. Our room was one of the nicest I¿ve ever had.
• They would not reserve a non-smoking, king size room ahead of time when I called. I was told it was first come/first served.

“It is a lovely hotel with fire places in the common rooms. Staff is helpful. Our room was on the 7th floor with a great view. The room was huge - king sized bed with a very comfortable mattress, desk and chair, dresser, round table and 2 comfy chairs where one could sit and look out the huge window at the view and sip a glass of wine. The windows are private - one can't see into other rooms. The bathroom was very nice. I was absolutely delighted with the room. It was by far the best hotel room we had in the past 3 years' worth of vacations.”

Apr 21, 2007 by Carolyn from Virginia Beach, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Front desk staff very pleasant when they could get to me.
• Frequently had to wait for someone to appear at the front desk or wait because only 1 person was very overworked.

“Friendly staff especially sandy and Sarah but front desk was understaffed. Returned to room at 2pm to find room not yet cleaned and later learned it had been marked "clean" in the system and would not have been cleaned had I not complained. ”

Apr 4, 2007 by John from Arrington, VA
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[7]

• Room was old; needed renovation.

“The room that we had should not be rated 3 stars. The room and fixtures were old fashioned and worn. Poor quality for what you expect from a Wyndham.”

Mar 14, 2007 by Michele from Parkersburg, WV
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Great service and amenities.

“Very attractive hotel, with comfortable rooms. Beds are great! service was wonderful, and check- in and check-out was a breeze. Would stay here again.”

Mar 12, 2007 by Dick from Lakewood, NJ
Overall Rating: 4
Cleanliness:[6] • Staff:[3] • Location:[7]

• Location is good. 7 minute shuttle to airport.
• Dark room and poor service.

“This is not a 3-star hotel. I think this should be dropped to a 2-star. Then it would meet expectation. Basic hotel with decent beds close to the airport. You have to pay for internet service which in most 3-star hotels (Hilton) is included. Should be complimentary. Bit disappointing overall compared to my above expectations.”

Mar 12, 2007 by Paul from Willow Grove, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Sleep.
• Hotel rooms were a little outdated and no weights in the fitness room.

“Nice cardio equipment in the fitness room, but why no weights?”

Mar 11, 2007 by Daniel from Richmond, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location.
• Internet service was very difficult to maintain.

“Great airport location, newly renovated great staff. If the internet service could be upgraded it would be a good business location as well/.”

Mar 3, 2007 by Gary from Marietta, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Good location from airport and nearby highways.
• No business center (that I was aware).

“Comfortable, good rates and relatively friendly staff. Apparently caters to meetings since there were several going on when I stayed here. ”

Mar 1, 2007 by Sarah from Apex, NC
Overall Rating: 2
Cleanliness:[2] • Staff:[5] • Location:[5]

• Pool and exercise room were adequate.
• Room was low quality. Carpet looked filthy. Needs major makeover to get anywhere close to 3 stars.

“This property is on the decline. Rooms are drab and need major updating. Carpet was filthy. Lobby and open areas are ok, but look like they are out of the 70s or 80s.no way this should be a 3 star. Rooms are not even close to that quality.”

Jan 21, 2007 by David from Shawnee Mission, KS
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[4]

• Parking.
• Room.

“I would not recommend this hotel. The staff is very dies-missive.”

Jan 6, 2007 by Cecilia from Castaic, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[7]

• Clean and comfortable.
• My room was next to the spa heard motor running.

“It served my it's purpose very well.”

Nov 16, 2006 by Scott from Dallas, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The beds were very comfortable and the airport shuttle was convenient.
• There was no complimentary breakfast.

“You will not be disappointed in this hotel! I stayed here for a nice price and enjoyed one night before flying out the next morning. The bathroom was incredibly nice with marble floors. I would recommend this hotel as a great airport hotel.”

Nov 16, 2006 by Mary from Va Beach, VA
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[6]

• It had a pool.
• The bathroom had a few repairs needed.

“They couldn't give me a copy of bill or tell us what exactly was going to be charged. Odd. It was good we only chose 65 to pay because it really wasn't worth more.”

Nov 16, 2006 by Joe from Va. Beach, VA
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[9]

• Price.
• Mattress, mildew grout in shower, outside tub and toilet.

“I can see money spent to bring it back to 3 stars.”

Oct 29, 2006 by Joe from South Chatham, MA
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[9]

• Very comfortable bed.
• Bed spread was torn.

“Nice hotel, near airport, I¿d stay there again.”

Oct 24, 2006 by Michael from Lynchburg, VA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• Shuttle to airport, room service.
• Beds need to be replaced, very springy, no support.

“Would stay here again if flying out of Richmond, loved leaving my car at hotel and catching shuttle, made things so much easier, hotel was easy to get to as well.”

Sep 9, 2006 by Brian from Pensacola, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[10]

• The Restaurant Chef.
• It's getting shabby.

“Keep that chef in business and almost all the other sins will be forgiven. You have a Wyndham on the decline. Good luck stopping that eventuality.”

Sep 5, 2006 by John from Williamsburg, VA
Overall Rating: 2
Cleanliness:[7] • Staff:[2] • Location:[8]

• Great location relative to airport.
• Lots of noise made it hard to sleep.

“Dreary hotel with unfriendly hotel staff. Older construction, it was not equal to other Wyndham hotels at which I have stayed (which have generally been very good). The pool area was awful. The rooms were large but also dreary. Overall, not a nice place to spend the night.”

Aug 28, 2006 by Marty from Far Rockaeay, NY
Overall Rating: 4
Cleanliness:[2] • Staff:[3] • Location:[8]

• Location.
• Room cleanliness, missing standard features.

“Very dissatisfied, no wake up calls on BOTH mornings of my stay. Coffee machine filthy. No ice buckets in one of the rooms. Elevators looked & sounded like they were falling apart. I would not recommend this hotel to anybody. Sorry,”

Aug 7, 2006 by Dee from Montclair, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was very helpful & accommodating Room was very clean.
• Room didn't have enough towels for everyone.

“Hotel staff was great. Very accommodating Nice & clean hotel.”

Jul 31, 2006 by Bart from Charlottesville, VA
Overall Rating: 5
Cleanliness:[4] • Staff:[9] • Location:[8]

• Proximity to Richmond airport. Able to leave car and use shuttle upon return to Richmond.
• Needs maintenance. Phone, sink, toilet flush broken.

“The proximity to the airport was nice, as was the ability to leave my car for the duration of the trip in the Wyndham parking lot and have the hotel shuttle drop me off and pick me up. I was very happy with the desk staff, but the general maintenance of the hotel was underwhelming (phone cord broken, bathtub dripped, toilet flush handle loose and needed to be jiggled).”

Jul 30, 2006 by Angela from Lebanon, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Lobby area and food service.
• Had to pay for Internet usage.

“Convenient for Airport Travelers.”

Jul 24, 2006 by Lori from Greensboro, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The kids could swim at the indoor pool while we had a drink in the lounge.
• Nothing.

“The room was nicely decorated and was very clean. The hotel was convenient to the airport but was quiet. We enjoyed the lounge and the indoor pool. We would definitely stay here again.”