User Reviews for Hilton Washington Dulles Airport

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Dec 9, 2007 by Mitesh from Iselin, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• Rooms are spacious. Enough space to work & dine in room.
• None I can think of.

“Good.”

Nov 28, 2007 by Natalie from Cary, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Good overall atmosphere.

“Great experience. Would certainly stay there again. The rooms were spacious and I loved the HDTV.”

Nov 7, 2007 by Wouldnt S. from Cedar Lake, IN
Overall Rating: 5
Cleanliness:[4] • Staff:[6] • Location:[8]

• It was quiet; bed was comfortable, nice down pillows.
• Room was dirty hair on ceiling in shower.

“Overall, the experience wasnt bad, just the hair on the ceiling of the shower was gross! The exhaust fan did not work in the bathroom as there were 2 smokers and the smoke just hung. (I myself am a non smoker). On the upside, the bar was nice, bed was comfortable with nice down pillows and comforter. It was nice and close to the airport, yet couldnt hear the jets. We ordered coffee one morning and the tray sat outside the door for a day, and the halls had some trash littered throughout. Hard to understand some of the staff as some were foreign. No one knew directions really to anywhere, but that is common for that whole area id recommend map quest.”

Oct 16, 2007 by Kenneth from Spring Lake Park, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Everything was at this hotel and more.
• I didn't get to stay longer.

“I truly enjoyed my stay.”

Oct 8, 2007 by David from Key Largo, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• This is a very clean hotel and is also very quiet which is great for business travelers.
• I didnt dislike anything but a mini bar would be nice.

“Very nice, I would suggest it to others.”

Oct 8, 2007 by Kay from Corbin, KY
Overall Rating: 10
Cleanliness:[8] • Staff:[8] • Location:[10]

• The rooms were the most comfortable Ive stayed in ever. The decor was stunning and the food was exquisite.
• They were somewhat lax about cleaning the hallways. Trays and other trash stayed in the same spot for more than 24 hours.

“The hotel is absolutely beautiful. It's minutes from the airport. The bed is truly the most comfortable Ive found in many trips. The restaurant was phenomenal. Expensive, but well worth it. We were a party of four and every dish was exceptional.”

Sep 28, 2007 by Mary from Enfield, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Service staff, housekeeping excellent. loved amenities, coffee, etc.
• Faucet water in fitness area scalding to the point of danger.

“This was a fantastic hotel. The room was clean, spacious, comfortable and always stocked with good coffee and toiletries. The housekeepers were the best I had ever encountered. I would highly recommend this hotel.”

Aug 2, 2007 by Charles from Lancaster, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff at the hotel was so friendly and helpful and the beds were so comfortable.
• I cannot think of a thing.

“My wife and I took our two grandsons, ages 12 and 10 to the Smithsonian Air & Space Museum at Dulles Airport, and it was a truly great experience for the boys. They were made to feel at home at the hotel, and the staff was most accommodating. We wouldn't hesitate to recommend this hotel to our friends.”

Jul 18, 2007 by Jean from Holly Springs, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• The overhead rain showerhead was worth staying there in and of itself!
• Even though the 'Do Not Disturb' sign was on the door, housekeeping kept knocking in the morning.

“They had me in a two double bed room, but were more than happy to upgrade me to a king room for the same rate. It was a gorgeous suite with a flat panel TV, sumptuous bedding, and a bathroom to die for! The marble/ceramic tile, upscale fixtures, Evelyn & Crabtree toiletries, and GIANT shower with a bench and ceiling rain showerhead as well as the regular wall mounted showerhead was just fantastic!”

Jul 17, 2007 by Steve from Tavernier, FL
Overall Rating: 4
Cleanliness:[6] • Staff:[8] • Location:[2]

• It's a very nice hotel.
• The $15.00 transportation fee to/from the airport.

“The hotel is very nice for a business traveler on an expense account. For those of use looking for more affordable accommodations. This hotel says they are too far from the airport to provide transportation free. In that case they should be moved from their current location to another so that we may continue to use your service. All the other hotels for Dulles provide free transportation.”

Jun 29, 2007 by Alice from Luray, VA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[6]

• Fabulous down comforters on the king size bed, large room, tile shower.
• Broken lampshade, punched whole in the wall, housekeeping staff that did not speak English.

“Fabulous business room -- lots of space, comfortable bed, big plasma TV, nice sized writing desk, high speed internet, tile and granite large shower with two shower heads. Room service dinner was not so good. Clams and pasta, not quite fresh enough. Housekeeping staff friendly, but not English speaking. Hotel is in the middle of nowhere, so if you are going there, plan to just stay in.”

Jun 25, 2007 by Seth from Carlsbad, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room was large and comfortable.
• Nothing.

“Hotel was nice convenient althea staff were polite and helpful.”

Jun 18, 2007 by Jill P. from Fredericksburg, VA
Overall Rating: 1
Cleanliness:[4] • Staff:[1] • Location:[9]

• Good location.
• Snotty staff. Grounds were not clean.

“When we booked the hotel we were looking for a "pet friendly" hotel. They were very rude when I asked them why the fee wasn't noted on the fare.”

Jun 15, 2007 by John from Parkville, MD
Overall Rating: 4
Cleanliness:[8] • Staff:[5] • Location:[5]

• Very convenient to Dulles Airport.

“It was very convenient to Washington Dulles International Airport. The rooms are very spacious. The hotel lobby is very impressive. I ate dinner in the lounge which had a limited menu selection.”

Jun 8, 2007 by May from Charlottesville, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Front desk personnel were very helpful.
• Wireless did not work in the rooms.

“Wonderful hotel. Great amenities. Super comfortable bed.”

May 18, 2007 by Gary from Griffin, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Quiet, comfortable rooms.
• Nothing.

“A well located hotel with all of the amenities you would expect as a business traveler.”

May 7, 2007 by William from Charlotte, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fantastic hotel, loved the room, very modern décor.

“This hotel was fantastic; I really loved the room and the modern decor.”

May 1, 2007 by Ml from San Francisco, CA
Overall Rating: 1
Cleanliness:[9] • Staff:[1] • Location:[9]

• Lobby furniture.
• Hospitality is not just saying what you want the person to hear!

“When I asked how my 5 month old, 6 year old and self could arrange an after hours shuttle at 12:30 we were told to phone from the plane. I made it out to the curb in time to see the shuttle drive away. We didn't get picked up until 3 am, after being told it was my fault for not making to it the curb fast enough. Exhausted and needing to be at a funeral early the next day, I asked if I could stay another night and the manager told me yes, but the computers were down for the night. I never received a call to say he could not sign me up, so I left for the funeral and wake. When I got back to the hotel with my weary children that night, they had packed up my things. All of my personal things were touched by strangers. I was embarrassed because packing for the funeral had been haphazard. Apologizing, the woman at the counter gave me a breakfast buffet coupon. I called in the morning to ask if I could use the coupon for lunch since we were too tired to make it down for breakfast. Sitting down to lunch, I handed the coupon to the waiter who told me it was not possible to use it for credit. Again I was utterly embarrassed! I am missing at least half of a bathing suit and my phone charger (I had to do without my phone for part of the trip).”

Apr 29, 2007 by Gary from Marietta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• NA
• Can't think of a thing. Everything was excellent.

“I was extremely pleased with front desk service and my room. The concierge room for business travelers (for Hilton honors members) was excellent.”

Apr 29, 2007 by Suzanne from Chesterfield, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Gorgeous entry--very pleasant and helpful staff, especially the porters and shuttle bus personnel. I enjoyed the food and the rooms were outstanding.
• NA

“Gorgeous entry--very pleasant and helpful staff, especially the porters and shuttle bus personnel. I enjoyed the food and the rooms were outstandingly comfortable.”

Apr 24, 2007 by Ben from Roswell, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[8]

• Upgraded room, HDTV, work space, shower stall.
• NA

“Excellent hotel room.”

Apr 23, 2007 by Debbie from Fall River, MA
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[9]

• The TV and shower.
• The air quality.

“Hotel was beautiful; staff was not that friendly, air quality poor. We all woke up with headaches, could be the pillows or bedding, but assumed it was the air system. Not great for family stays. Maybe if we were rich we would have been treated better. ”

Apr 22, 2007 by Karin from Las Vegas, NV
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[8]

• Well maintained, and clean attractive bedding with great pillows, attentive.
• The hotel was good all around.

“This hotel was nicely appointed and very accommodating. ”

Apr 21, 2007 by Robin from Penn Valley, PA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[5]

• Luxurious, world class.
• Avoid dinner at the restaurant. Food was beautiful but overpriced, tasteless and cold.

“Hilton guest rooms and service leave nothing at all to be desired. The beds, pillows and linens are "to die for;" the large wide-screen flat panel TV was amazing; the huge marble shower with overhead and wall spigots and built-in marble bench were fabulous; the tall ceramic mugs and lavas coffee in the room were wonderful; what more can I say?! (Just avoid dinner in the restaurant.).”

Apr 6, 2007 by Ellen from Cranbury, NJ
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[4]

• The rooms were superior, clean and big. The plasma TV was awesome.
• The hotel was too remote - had to have a car to eat out of hotel.

“The hotel was wonderful. The beds were comfortable. The room and bathroom were spotless, big and nicely decorated. A big plus was the plasma TV with had. The onyx downside was that you had to eat at the hotel if you did not have a car and the restaurant was a bit pricey.”

Apr 2, 2007 by Kimberly from Richmond, VA
Overall Rating: 4
Cleanliness:[7] • Staff:[3] • Location:[6]

• Easy location and ample parking.
• Staff was perfunctory, not helpful, not welcoming.

“Check-in very poorly handled. As a woman checking in alone, I was given a 1st floor room on the parking lot with curtains that did not close though the hotel was not full. Desk offered no advice as to where to park to be convenient to my room. No assistance with luggage offered. No advice on what restaurants were open or what food was available. In the room the breakfast card had already been filled out by a prior guest and left. No wash cloths in bathroom. No attention to service or detail.”

1 of 1 people found this review helpful.

Mar 27, 2007 by Nancy B. from Midlothian, VA
Overall Rating: 10
Cleanliness:[8] • Location:[8]

• Bed was very comfortable. Linens were very nice.
• Bathrooms are out dated and small.

“The staff is very nice and the hotel lobby very impressive. The rooms are very nice and quiet. I would come here again.”

Mar 26, 2007 by Marty from Manassas, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Awesome rooms!

“Great 4-star hotel near the Dulles Airport.”

Mar 25, 2007 by Noelle from Canton, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Airport shuttle and location, food from room service was good, nice room and amenities.
• Customer service was lacking.

“Overall, this was a good hotel. However, the front desk referred me to their driver for transportation who overcharged me $20 for a ride. The hotel did not apologize for referring me to someone that took advantage of me. I asked for a to go box for my room service food and they told me that they were too busy. They told me to come down and get one. I did and I asked a gentleman for it and he didn't come back. After waiting 10 minutes, a lady got a box for me.”

1 of 1 people found this review helpful.

Mar 16, 2007 by Jennifer from St Leonard, MD
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[9]

• Quiet, very friendly staff, nice rooms.
• No microfridges, pool was too cold.

“We had to pay 5 bucks a day for a 12inch by 12 inch fridge for my two young children milk/formula; also the pool was too cold for this time of year, otherwise nice rooms, and friendly staff.”

Mar 13, 2007 by L A. from Tyrone, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The pool, Jacuzzi, gym facility.
• There were no outside doors for entry from the parking lot near your room exit.

“I felt like I was on a mini vacation.”

Feb 3, 2007 by Helene from Winchester, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[6]

• Rooms are comfortable and spacious.
• Towels were not of good quality. Very rough.

“Rooms were comfortable. Coffee in the room is an important feature to me in the mornings. The service was set for 2 with only enough cream and sugar for one. It was a little inconvenient to have to call down for more.”

Jan 16, 2007 by Robert from Cheswick, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• No problems.
• Nothing.

“Good hotel, comfortable and the room were quiet.”

Jan 10, 2007 by Kathy from Rockville, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[9]

• Price, convenience, great beds.
• Wedding - food was not good - wait staff quite good.

“Overall very good especially if on business and do not need to use catering. Room service quite reasonable.”

Jan 7, 2007 by Jim from Fairfax, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Location is near shopping, airport, restaurants.
• Airport noise; huge hotel with rooms spread out.

“Converted Radisson has upgraded rooms and common areas. Staff friendly, professional, and helpful. Hilton honors gold wasn't helpful in that I had no newspaper but in the scheme of things that is not important in that I got a paper at the concierge lounge. Clean, safe, friendly, good location. You can't ask for much more.”

1 of 1 people found this review helpful.

Dec 27, 2006 by Denise from Staunton, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient to airport.
• Holding fee on credit card for incidentals.

“Great experience! Very clean and comfortable! Nicely decorated for Christmas. Wish the pool could have been open in the a.m. For the kids to swim.”

Dec 19, 2006 by Judy from Telford, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Service is quick and very friendly.
• More selections for room service.

“Beautiful decor, friendly staff, comfortable rooms a good home away from home, with plenty of amenities for the business traveler.”

Nov 21, 2006 by Rebecca from Greenup, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Lovely rooms, friendly staff, nice property!
• A little off the beaten path, and slightly inconvenient from the airport.

“The Hilton Dulles Airport is an oasis, an upscale friendly property I would highly recommend.”

Oct 22, 2006 by Robin from Raleigh, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very nicely decorated, good restaurant and lounge.
• VERY thin walls, had to pay $9.99 a day for internet.

“Enjoyed the stay. A large group of kids there, and thank goodness I was already up as they were so loud, I would have been quite upset as I could hear everything that was being said by them, including in the rooms close by and in the hall way”

1 of 1 people found this review helpful.

Oct 16, 2006 by Jon from Chester, WV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds were absolutely awesome, very comfortable.
• N/A

“Hotel staff was very friendly, rooms were very spacious, and very comfortable, highly recommended.”

Aug 29, 2006 by Paul from Monroe, LA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• Staff was friendly.
• I really expected a suite but only got a single room with 2 beds.

“Didn't expect to need to pay $10 per night for the internet access (note, they do have PCs setup in a "business room" that are free to use).”

May 25, 2006 by Diana from Baltimore, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[4] • Location:[10]

• Supervising manager was excellent and most helpful.
• Front desk staff quite un knowledgeable about anything when called.

“staff needs training-they cannot answer the most basic of questions, send you to a bell desk where the bell person has disappeared for 15 minutes or so. BAD. Mgr on duty got wind, and made everything GREAT. we did not notify him, he observed this and acted on it! room is exceptional- widescreen flat panel TV built in, in room high speed I-net, and exceptionally comfortable beds. Alk so has pool, gym, Jacuzzi, steam and sauna, convenient location.”

May 5, 2006 by A.A. from San Diego, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• I liked my room prepared the way I wanted and it was so before I got there.
• I would have loved the 4th or 5 the floors but I assume it would have cost me a little more or a lot more. :)

“The hotel was great...I would have enjoyed more if I had some swimming clothing's available...I would definitely choose the same hotel for my next stay. Thank you Hilton, looking forward to having the next opportunity in visiting you again.”

Apr 15, 2006 by Ira from Newtown, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The new rooms were great and the gym was very good.
• Charge for the internet.

“The hotel was great for my needs. The 42" TV and the desk were perfect. The gym was great for my needs. I would stay there again.”

Feb 17, 2006 by Lynne from Vienna, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• This hotel is very convenient and very prettily appointed.
• The drapes do not close .

“This is a very pretty hotel and the pool and exercise space is very modern and up to date.”

Feb 14, 2006 by Zack from Petersburg, WV
Overall Rating: 8
Cleanliness:[10] • Staff:[4] • Location:[10]

• The renovated part.
• Some of the staff are ignorant and some are hard to understand.

“Good hotel, if you are traveling out of Dulles. Some of the staff members are ignorant. As a Hilton honor member, I should get coupons for the breakfast buffet and some bottled water. At this Hilton location, you always have to ask for that. ”

Jan 12, 2006 by Lynne from Vienna, VA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• The location is great and the room felt very comfortable.
• The drapes do not close to ensure privacy. Only sheers.

“A very nice hotel. Clean and comfortable.”

Jan 8, 2006 by Theresa from Danville, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good location, very clean, comfortable bed.
• No shops.

“This is a beautiful and comfortable hotel.”

Jan 3, 2006 by Wendell from Reston, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• The comfort of the rooms and the setting of the hotel.
• The real early check out.

“The hotel is a great hotel. The only problem I had was that I wanted to check out at a later time and could not and the staff who worked downstairs was not very helpful. The hotel had a blackout the morning of my check out.”

Jan 1, 2006 by Ray from Melbourne, FL
Overall Rating: 5
Cleanliness:[8] • Staff:[4] • Location:[9]

• Nice bed.
• Bus staff very rude, unhelpful.

“Hotel is very nice, however the rooms lack upkeep and fitness Lights in room were off improvisation's with switches. Restaurant has a mediocre to poor menu. Bus staff was rude and did not care about guests comfort concerns. Will not stay there again. As a Suited Airlines pilot, I stay at hundreds of hotels. I hope you read this critique.”