User Reviews for Omni Richmond Hotel

Research User Reviews for Omni Richmond Hotel (1-20 of 317)

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Oct 26, 2009 by Elizabeth from Ridgefield,CT
Overall Rating: 8

• Valet parking is a better deal than self parking.
• Old TV.

“Pleasant staff in a classic Omni hotel. Starbucks in the lobby.”

Oct 13, 2009 by Rena from Charlottesville,VA
Overall Rating: 10

• Friendly atmosphere and a accommodating staff.
• Shuttle not reliable.

“Very good location to downtown Richmond area. Within walking distance of convention center and other area. Enjoyed the quiet atmosphere, and friendly staff.”

Sep 17, 2009 by Peter from Rutherford,NJ
Overall Rating: 9

• Very upscale but reasonably priced, overall excellent.
• Bed could be more comfortable.

“Overall excellent, value for price, great location.”

Jun 23, 2009 by Robert from Nottingham,MD
Overall Rating: 10

• Clean and friendly staff.
• Nothing.

“The hotel staff was friendly and knowledgeable. They were accommodating as far as our request to upgrade the bedding accommodations.”

Jun 21, 2009 by Frankie from Provo,UT
Overall Rating: 7

• They gave me a complimentary breakfast so that I could decide if I would want the breakfast in the future.
• Nothing.

“Well situated for business, very nice hotel.”

Jun 19, 2009 by Stephanie from Henrico,VA
Overall Rating: 2

• The food was great.
• I had to switch rooms three times.

“The room I was given was a deluxe room with a king size bed. I wanted a room with a queen size so they moved us. The second room was right until I pulled down the comforter and there was a large stain on the flip side, we were then moved to a third room, that was finally correct. The people at the hotel were very sorry, but it was not the type of hotel that deserved 4 stars.”

Jun 16, 2009 by Laura from Lynchburg,VA
Overall Rating: 10

• Granite bathrooms.
• Bathroom walls were not totally clean.

“Newspaper and coffee delivered to my room for free, lovely in-room amenities. I would totally go back.”

Jun 4, 2009 by Wen from Amelia,VA
Overall Rating: 10

• The view from the room.
• Nothing!

“The hotel is beautiful! The bed was extremely comfortable. Our room was very cool on a corner, so we had a lot of good city views.”

Mar 31, 2009 by Christopher from Baltimore,MD
Overall Rating: 3

• Easy to get to.
• Budget bed linen, sheets, and charges for everything.

“This place was absolutely not up to my expectations of a four star hotel. There were charges for everything and the bed linen was terrible - stiff, cheap, and without even a fitted bottom sheet. The only part of this hotel that was a four star experience was the staff, who were uniformly friendly and helpful. Perhaps this place would be good for a business traveler in a rush, but a Holiday inn would serve any other traveler better without the valet fee and pretension.”

Mar 25, 2009 by C Jackson from Amherst,VA
Overall Rating: 8

• Staff and restaurant is top drawer.
• Loud neighbors in adjoining room.

“Great location, clean rooms and near to everything in downtown.”

Mar 25, 2009 by Keana from Lawrenceville,GA
Overall Rating: 9

• Wonderful view.
• Room was a little small.

“Loved the hotel, staff was wonderful and the bedding was just wonderful!”

Mar 24, 2009 by Casey from Charlottesville,VA
Overall Rating: 10

• The staff
  is extremely friendly and helpful.
• Nothing!

“The hotel room was spacious and clean. The valet parking was very convenient. Enjoyed every minute of my stay!”

Mar 18, 2009 by Taryn from Fredericksburg,VA
Overall Rating: 5

• Located close to restaurants.
• I was awaken by a barking/crying (2hrs) dog 4am in the morning.

“It was average. They ambiance was not too bad. The room did not have updated technology.”

Feb 12, 2009 by Josh from Chapel Hill,NC
Overall Rating: 8

• Location.
• The towels were not 4 star quality.

“Hotel is in a great location, but is starting to show some wear. Higher thread count sheets and softer towels would be appropriate for this 4 star property.”

Dec 9, 2008 by Robyn from Smithfield,VA
Overall Rating: 10

• Staff very nice! Room clean! Great access to downtown Richmond!
• Parking $20.00.

“Nice and clean, very easy to get to! Had a wonderful time.”

Nov 16, 2008 by Lex from Santa Cruz,CA
Overall Rating: 9

• The location was great and the room was cozy.
• The bathroom was a bit old and tired, could have used some touch up.

“I recommend this hotel for it's proximity to old town and it's availability of on street parking.”

Nov 4, 2008 by Wendy
Overall Rating: 9

• Service was excellent.
• Bathroom needed serious work. Tub and shower needed replacing.

“The staff was overly friendly and responsive. Definitely sign up for the Omni perks program for the extra freebies. Parking and restaurant/lounge was expensive. Great location for touring.”

Oct 8, 2008 by Ann
Overall Rating: 10

• All of the staff was very pleasant. The room was clean & pleasant, the location was perfect.
• Can't think of anything.

“I'd highly recommend this hotel. It's in a convenient location, near shops and good restaurants. The staff is friendly and efficient, my room was clean; the bed was very comfortable. The halls were clean also and quiet! This was an overall great experience.”

Oct 5, 2008 by Judy
Overall Rating: 4

• The lady who answered the phone with information.
• It was not as clean as I expected and I was given a handicapped room.

“I would not choose this hotel. It is right downtown which was convenient near restaurants etc. I thought it looked like an office building. I have stayed in many hotels that I liked much better. For it's rating, the room I had cannot compare with the Marriott in Richmond.”

Sep 14, 2008 by Jim from Woodbridge, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• It has a Starbucks in the lobby.
• Restaurant under construction, few choices for food.

“The hotel is great. Staff was excellent. Even received person service at dinner, because the wife an I were the only ones eating there at the time. My only complaints are that the hotel was constructing its new restaurant and the condition of the small refrigerator that I rented (needs replacing, did not keep cool while on lowest setting). Though it did not have as many eating options as I would expect, I am sure that will be corrected with the new restaurant. This is one hotel I will be staying at again and again.”

Sep 10, 2008 by Millie from Staten Island, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Beautiful bathroom, spacious room, nicely decorated.
• Paid $20 a day for parking, no breakfast, no microwave.

“This hotel is in a good location. You can take a quick drive out of the downtown area for dining and shopping. The staff here is helpful, and prompt. The room was spacious, immaculate, and tastefully decorated. The pool on the 3rd floor is great. There is no parking in the vicinity. You must pay an extra $20 a day for it. I also would have liked a continental breakfast.”

Sep 10, 2008 by Tim from Forest, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Outstanding facility! very classy.
• Nothing!

“I love this hotel! I have stayed there several times and will continue.”

Sep 10, 2008 by Paul from Front Royal, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Very clean.
• Limited dining and other amenities.

“Very nice and clean, staff was very helpful. Amenities at hotel seemed somewhat limited and I did not think that I should have had to pay $20 to park my car at the hotel.”

Aug 25, 2008 by Steve from Columbia, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Close to the location I was visiting; YMCA access for guest.
• The cost of the parking; the breakfast restaurant unavailable; the quality of the dinner restaurant.

“An excellent place to stay; access to one of the best YMCA in the area; a lot of very nice restaurants in the area.”

Aug 23, 2008 by Carol from Jensen Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was first class.

“It was beautifully appointed, very clean top notch, deserved its rating. The door men/concierge were very friendly, knowledgeable, helpful. The desk help were neutral/snooty but all in all it was an outstanding facility.”

Aug 22, 2008 by Mark from Mooresville, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location to great restaurants in the city - walking.
• $20 to park my car.

“Great restaurants within walking distance (Morton's, Hard Shell, etc).”

Aug 22, 2008 by Vince from Arlington, VA
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• Location is convenient to downtown.
• Small rooms, charge for everything, poor service.

“The staff was not friendly, and not helpful. The room was small, the bathroom not very nice. Internet was $10.00 per day (not what I expect at a 4 star hotel). Not conducive to work, i.e. no real desk spaces, outlets, etc. This is a 2 star hotel, not a 4 star hotel.”

Aug 15, 2008 by Clifton from Pocomoke City, MD
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[7]

• Clean, quiet in the room, quick check-in.
• Parking added $21 to my bill.

“The hotel apparently does not have it's own parking. I could either park on the street and feed a meter or park under the hotel in a parking lot that they don't own (repeated to me 3 times by staff). To park from 8 pm on arrival to 8 am on departure cost me $21.”

Aug 12, 2008 by Juanita from Roanoke, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Very friendly and attentive staff.
• Parking fee was too expensive.

“Hotel was very nice, clean and located within walking distance to various restaurants, sights, and hot spots. staff is very attentive and friendly and courteous and my overall experience was excellent.”

Aug 7, 2008 by Elise from San Francisco, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• Convenient.
• Price of parking.

“Late night room service was way too expensive for a ham and cheese sandwich.”

Aug 5, 2008 by Paul from Riverview, FL
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[8]

• Quiet on the 16th floor.
• Parking was expensive, service was sub par.

“This hotel did not live up to my expectations as a 4+ star hotel/resort. Although the lobby looked nice, the rooms were smaller than I expected and not as welcoming as I would have liked.”

Aug 4, 2008 by Barbara from Blacksburg, VA
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[7]

• Location.
• Horrible beds, can't compare with Hampton or Hilton, woke up with backache both nights.

“Valet parking 21 dollars is a bit much.”

Aug 4, 2008 by Tim from Thornton, CO
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[6]

• Price.
• Valet parking only option. $20/day.

“Basic room - actually very small.”

Aug 3, 2008 by Russ from Brooklyn, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Centrally located.
• Parking fee.

“Great hotel and wonderful location.”

Jul 31, 2008 by Taryn from Dover, NJ
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[10]

• The front desk clerk was wonderful.
• Room looked somewhat shabby.

“The hotel was very nice and quiet during our stay. All in all though, we were pleased. The room could have been cleaner, the coffeepot still had coffee in it from a previous guest. It made me leery about the cleanliness of the room. The front desk clerk was great. We weren't treated poorly in any manner. I could recommend this hotel.”

Jul 24, 2008 by Ruth from Disrict Of Columbia, DC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, quiet elegance, very attentive staff.
• Parking fees.

“Superbly situated 4.5-5 star hotel located not far from the State Capitol grounds in Downtown Richmond, very elegantly appointed surroundings, a quiet efficiency, rooms are not huge, but very comfortable. Think the noise that necessarily accompanies small children would be a distraction, although I did see several well-mannered little ones.”

Jul 20, 2008 by Teresa from Cranberry, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff is wonderful! Room was beautiful in the classic city hotel fashion.
• Walking at night outside the hotel is questionably safe.

“The staff is right there, but not overwhelmingly so, for everything that you request. Nothing is too much bother, everything is done with a smile. Bell captain, bellman, valet, shuttle driver, front desk staff, dining host are to be commended for their excellence in performance. The room was a clean, beautiful corner queen room with good workspace & hi speed wireless. One very minor change should be a better lounge chair in the room. This is an older hotel and has some gracious age spots but also has the feel of an old grand hotel. If you have an appreciation for gleaming brass, marble floors & superior service this is the place to go.”

Jul 20, 2008 by Olivia from Arlington, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• It's beautiful and the staff is so friendly.
• Some of the views aren't that great.

“This is our preferred hotel in Richmond. It's a beautiful hotel with a top-notch staff. The beds are extremely comfortable and the rooms are quite large and lovely. It's location is perfectly situated to explore downtown. There are many wonderful restaurants and bars within walking distance. Terrific experience every time.”

Jul 9, 2008 by Joy from Raleigh, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Pretty and convenient.

“I would appreciate it if I was told ahead of time that parking was $20.”

May 30, 2008 by Natty from St. Petersburg, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The people sent us to a room that wasn't ours and upgraded us to a club room, very nice!
• The people next door to us were very loud. And it took an hour for them to shut up.

“The lobby and starbucks that we saw were lovely. The curbside car service was very nice. The city was lovely and we were right in the center of everything.”

May 28, 2008 by David from Raleigh, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Great staff.
• Parking was a fiasco.

“Excellent hotel, good facilities. Only 2 problems, the gym is another building with odd hours and the parking was horrible--valet is the best option but the entrance was not built for the number of vehicles that com in and out.”

May 20, 2008 by Tom from Hershey, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Great location to the bars in Richmond.

“Great spot close to the night life of Richmond.”

May 19, 2008 by Erika from Chesapeake, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Room was great, very comfortable bed, nice linens, towels, and bathrobes.
• Valet parking is a flat fee of $20.

“Very nice hotel, clean, great rate for a 4 star hotel. Lots of restaurants within walking distance, recommend Tobacco factory across the street. Governors Mansion and Capital building about 3-4 blocks up, very pretty. No Shopping in area. Do not valet park- $20 backside of hotel has a garage for $3-$10, also street parking may be available.”

May 14, 2008 by Geoffrey from Orlando, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, appearance, service were all excellent.
• No balcony, bathroom was a little dated with no exhaust fan or window.

“Well located by the historic district, this modern glass high rise provides nice views of the city and/or river.”

May 12, 2008 by Frank from Boston, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, cleanliness, amenities.
• The housekeeping staff was very loud in the morning.

“Awesome place.”

May 10, 2008 by Wendy from Fairfax, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location.
• Extremely expensive valet, no free breakfast.

“I liked the hotel a lot, but the valet was almost 20 which they don't tell you and there was no free breakfast like most business hotels offer.”

May 7, 2008 by Albert from Fairfax, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great service, clean, friendly, accommodating.
• Nothing.

“Hope to stay there again for September 08 trip.”

Apr 30, 2008 by Cindy from Fredericksburg, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• The room was spacious, and very clean!
• There was only one arm chair, but room for two.

“Parking was a but tricky, but only because we were trying to be stingy and not pay for Valet parking. The bellhops out front can direct you to the parking garage adjacent to the building. Our room did not have the greatest view, but everything else was ideal! The room was very clean, and there were plush robes hanging in the closet. The room and bathroom were nicely decorated, and the hotel staff was friendly. We enjoyed a nice steak dinner at The Tobacco Company, which is directly across the street from the hotel. Hotel staff was very helpful and courteous.”

Apr 24, 2008 by Jim from New York, NY
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[9]

• Great Location.
• Poor Service - slightly used/ old feeling.

“I actually lived in Richmond for three years so was eager to go back and stay at the "Omni" which always had a great reputation. Needless to say, I was quite disappointed. The room was never made up despite us leaving at 9am and coming back at 4pm. Worse even, the hotel put us on the same floor as a fraternity group which equated to slamming doors until well past 2am.Must say that the manager the next morning was extremely apologetic, but all in all I would probably never stay here again. I hear the Crown Plaza right up the street is a much better option.”

Apr 23, 2008 by Adam from Williamsburg, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location. Did I mention the location?
• It was pretty hectic so maybe not ideal for a romantic getaway.

“I have absolutely no complaints about this hotel. The staff was helpful and friendly, the rooms were great, and its right in the middle of downtown Richmond. I would highly recommend staying here.”