User Reviews for Omni Richmond Hotel

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May 30, 2008 by Natty from St. Petersburg, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The people sent us to a room that wasn't ours and upgraded us to a club room, very nice!
• The people next door to us were very loud. And it took an hour for them to shut up.

“The lobby and starbucks that we saw were lovely. The curbside car service was very nice. The city was lovely and we were right in the center of everything.”

May 28, 2008 by David from Raleigh, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Great staff.
• Parking was a fiasco.

“Excellent hotel, good facilities. Only 2 problems, the gym is another building with odd hours and the parking was horrible--valet is the best option but the entrance was not built for the number of vehicles that com in and out.”

May 20, 2008 by Tom from Hershey, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Great location to the bars in Richmond.

“Great spot close to the night life of Richmond.”

May 19, 2008 by Erika from Chesapeake, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Room was great, very comfortable bed, nice linens, towels, and bathrobes.
• Valet parking is a flat fee of $20.

“Very nice hotel, clean, great rate for a 4 star hotel. Lots of restaurants within walking distance, recommend Tobacco factory across the street. Governors Mansion and Capital building about 3-4 blocks up, very pretty. No Shopping in area. Do not valet park- $20 backside of hotel has a garage for $3-$10, also street parking may be available.”

May 14, 2008 by Geoffrey from Orlando, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, appearance, service were all excellent.
• No balcony, bathroom was a little dated with no exhaust fan or window.

“Well located by the historic district, this modern glass high rise provides nice views of the city and/or river.”

May 12, 2008 by Frank from Boston, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, cleanliness, amenities.
• The housekeeping staff was very loud in the morning.

“Awesome place.”

May 10, 2008 by Wendy from Fairfax, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location.
• Extremely expensive valet, no free breakfast.

“I liked the hotel a lot, but the valet was almost 20 which they don't tell you and there was no free breakfast like most business hotels offer.”

May 7, 2008 by Albert from Fairfax, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great service, clean, friendly, accommodating.
• Nothing.

“Hope to stay there again for September 08 trip.”

Apr 30, 2008 by Cindy from Fredericksburg, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• The room was spacious, and very clean!
• There was only one arm chair, but room for two.

“Parking was a but tricky, but only because we were trying to be stingy and not pay for Valet parking. The bellhops out front can direct you to the parking garage adjacent to the building. Our room did not have the greatest view, but everything else was ideal! The room was very clean, and there were plush robes hanging in the closet. The room and bathroom were nicely decorated, and the hotel staff was friendly. We enjoyed a nice steak dinner at The Tobacco Company, which is directly across the street from the hotel. Hotel staff was very helpful and courteous.”

Apr 24, 2008 by Jim from New York, NY
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[9]

• Great Location.
• Poor Service - slightly used/ old feeling.

“I actually lived in Richmond for three years so was eager to go back and stay at the "Omni" which always had a great reputation. Needless to say, I was quite disappointed. The room was never made up despite us leaving at 9am and coming back at 4pm. Worse even, the hotel put us on the same floor as a fraternity group which equated to slamming doors until well past 2am.Must say that the manager the next morning was extremely apologetic, but all in all I would probably never stay here again. I hear the Crown Plaza right up the street is a much better option.”

Apr 23, 2008 by Adam from Williamsburg, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location. Did I mention the location?
• It was pretty hectic so maybe not ideal for a romantic getaway.

“I have absolutely no complaints about this hotel. The staff was helpful and friendly, the rooms were great, and its right in the middle of downtown Richmond. I would highly recommend staying here.”

Apr 23, 2008 by Carrie from Raleigh, NC
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location!
• The bathroom left something to be desired, there was significant mold/mildew in the shower.

“Fine, but did not meet my expectations of a four star hotel.”

Apr 21, 2008 by Cheryl from Middlebury, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Had a Starbucks in lobby.
• Rooms weren't as modern as I usually like.

“Beautiful lobby, clean rooms.”

Apr 21, 2008 by Jenifer from Cleveland, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Amazing location! Beautiful lobby, convenient Starbucks attached.
• The $19/day parking rate.

“A very nice.”

Apr 17, 2008 by Thea from Miller Place, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Pool area could use updating.

“Great location, great staff.”

Apr 17, 2008 by Carol from Miami Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, exceptional staff.
• I loved everything.

“Well located in downtown Richmond, accessible to the Federal and State Courts, and staffed by courteous and unfailingly present staff, this hotel is among the best business hotels I have ever stayed at.”

Apr 15, 2008 by Sara from Asheboro, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Peeling paint bathroom ceiling.

“Excellent location. Could use a little cosmetic updating in the room.”

Apr 13, 2008 by Barb from Columbia, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• The rooms were very comfortable and nicely furnished good showers nice staff; nice pool; convenient to shops and restaurants.
• Lighting in bathroom was not bright enough; Starbucks was closed.

“The hotel was beautifully located overlooking the James River and was within walking distance to nearby shops and restaurants. The valet service was quick and staff was friendly. The rooms were beautifully furnished and the pool area was very peaceful and relaxing. I would definitely recommend this hotel to anyone traveling alone for business or with a family, even a romantic getaway!”

Apr 10, 2008 by Shavonda A. from South Hill, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The view from our room was breathtaking at night.
• Parking was a bit expensive.

“Check-in was a breeze. Again, the staff was pleasant and attentive. Before they realized that we were familiar with the city, they gave my boyfriend and I an overview of what the local attractions were. The room was beautiful. It was clean and spacious. The bathroom was also surprisingly roomy and our view was gorgeous. There were no shortage of towels and personal toilettries. The hotel offered in-room new release movies and Nintendo 64 games (an excellent idea if you're traveling with children). I must admit, parking was pricey. Valet parking was $19/day and self-parking was $21/day. Since there was no where to park outside of the hotel, we had to use the facilities. The hotel is relatively quiet with the exception of doors slamming and the cleaning staff knocking on doors and offering to clean rooms. My boyfriend had an incident with the staff in the hotel's gift shop. When asked where once can purchase a beverage (soft drink or bottle of water) he was met with blatant rudeness and annoyance. Other than the above mentioned critiques, our stay was a pleasant one. Check-out was as efficient as checking-in. We would definitely stay at the Omni Richmond Hotel again in the future.”

Apr 8, 2008 by Jennifer from Vienna, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds were extremely comfortable.
• Parking was expensive.

“Overall excellent hotel and service.”

Apr 7, 2008 by Steven from Saint Cloud, MN
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Friendly people, nice lobby, market close buy to buy food.
• Need fitted sheets, forgot to put a mattress pad on bed, need updated TV.

“Overall experience was good.”

Apr 2, 2008 by Melissa from Va Beach, VA
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[9]

• The room was great.
• The pool area was disgusting. It looked like the floors had never been cleaned. There was hair, dirt, and leaves everywhere.

“Our overall stay was nice. It was a great location. Many restaurants and bars were within walking distance. I was very disappointed that there was not a hot tub and that the pool area was as dirty as it was. A hotel manager even walked through the area while we were in the pool and ignored the very obvious mess.”

Mar 31, 2008 by Sergio from New York, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Clean. Attached to a YMCA that you can use for free. Close to good restaurants.
• Breakfast did not include enough healthy items. Food at restaurant generic. Only valet parking has in-out privileges.

“Excellent quality. Nice accommodations. Can use YMCA for free. Close to restaurants. Only valet parking has in-out privileges.”

Mar 25, 2008 by Chris from Burke, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very comfortable bed and bathroom, very friendly and helpful staff.
• Nothing.

“Clean, comfortable, spacious rooms and bathroom, very friendly and helpful staff, convenient location.”

Mar 22, 2008 by Alfonso from Iowa City, IA
Overall Rating: 6
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location, price.
• Cramped room; air vent blows on seating area; poor desk chair.

“Our room was unsatisfactory. The chair for watching TV was directly in front of the ac vent and could not be moved because the room was small. The comforter was far too heavy for the time of year. The bathroom had very inadequate shelf space. They should have a real desk chair - wheels, swivel, etc. To access the outlet for my computer I had to crawl under the desk.”

Mar 20, 2008 by Mia from Roanoke, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• We were able to upgrade our room due to a coupon we had, with no problem.
• Usage of the workout facility would be an additional fee.

“My husband and I really enjoyed our stay at the Omni. We were able to utilize a coupon we had for an upgrade, which entitled us to continental breakfast and other extras.”

Mar 20, 2008 by Severt from Springfield, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Pleasant well appointed room with spacious bathroom.
• 95 cents for local calls.

“Staff was friendly and helpful. Rooms were clean, well appointed and attractive. Great view of the capital. Conveniently located to both tourist attractions and many very nice restaurants. Wish they had fitted sheets though!”

Mar 13, 2008 by Janice from Dunn, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• We had stayed there before and they remembered my son.
• We could hear the people beside us the walls must be thin.

“We will stay there again.”

Mar 3, 2008 by Wendell from Matthews, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Quality of room was great. View was nice.

“Omni Hotel Richmond is very nice. Being from Richmond, I was not aware of the gem until moving away. Hotel staff is friendly and helpful. I would definitely stay here again!”

Feb 28, 2008 by Catherine from Fredericksburg, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Outstanding service - staff was incredibly professional and eager to please.
• Can't think of a thing.

“My good experience with this hotel began with the valet parking. I was pleasantly surprised by the level of service and general professionalism shown by the valet immediately upon arriving. Front desk check-in was again very warm and professional in every way. Room was very clean, room-service was fast and delicious. Housekeeping service was perfect. Shower was devine, bed exceedingly comfortable. I got better directions from valet than Map Quest could provide. Overall wonderful stay- would not hesitate to recommend this hotel to anyone staying in Richmond.”

Feb 28, 2008 by Carl from Memphis, TN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Lobby and gym.
• Gym not opened Sundays, not open early in AM Saturday. I have slept in hotels with more comfortable beds.

“Ideally located in Shockoe Slip.”

Feb 27, 2008 by Fletch from Silver Spring, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Kids loved the pool, 1 room service breakfast fed 3 people.
• Concierge didn't really know much.

“This was the second trip to the Richmond and the city really changed the past 10 years, especially Shokoe Slip area. It was not as fun as we remembered and not very kid friendly. The Children's Museum was great fun. The Science Museum is too expensive! Had to drive a long way to get to a family restaurant. Next time its back to Baltimore.”

Feb 27, 2008 by Rebecca from Exton, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• The bedding.
• Bar was not smoke free.

“Overall the hotel was nice. I think it was a little overpriced for the amenities offered. would stay here again.”

Feb 21, 2008 by Geoffrey from Northridge, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• The location was ideal and the price was unbeatable.
• The beds were not very comfortable for a 4star hotel.

“The two negatives of this hotel: the bed was very uncomfortable and the price of parking was high. Other than that, the hotel itself was beautiful. We had a great view of surrounding Richmond, and the hotel was in a great location. There were great restaurants and bars located within walking distance. I would definitely stay here again and look forward to a longer trip to Richmond.”

Feb 19, 2008 by Dawn from Waldorf, MD
Overall Rating: 5
Cleanliness:[4] • Staff:[6] • Location:[8]

• The staff was very friendly.
• The room decor left something to be desired and only one elevator worked.

“This is definitely not a 4 star hotel. The room decor was not the best. The shower dripped constantly and would not shut off. Only one elevator worked and the staff seemed oblivious to that fact. Other than that it was good for the one night that I needed to stay there.”

Feb 19, 2008 by Luanne from Ithaca, NY
Overall Rating: 0
Cleanliness:[8] • Staff:[7] • Location:[8]

• Food was excellent.
• Old and deteriorated, bad smell in room.

“It was not at all what I expected for a 4 star hotel. The hotel is not maintained well . The windows would not open and the smell was very strong. I was glad we were only staying over for one night.”

Feb 6, 2008 by Terry from Ellicott City, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very Elegant.
• Cost of valet parking.

“Cost of valet parking of $19/day was unexpected.”

Feb 4, 2008 by Ray from Salem, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and quality of my room.
• I had to leave.

“Beautiful Hotel, great location, within walking distance to many restaurants. Easy to get to from the interstate highway. Entire staff was great.”

Feb 1, 2008 by Charlene from Mount Pleasant, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient location and services for my business.
• Nothing.

“The Omni was a pleasant experience and provided an excellent place to relax after a long day of business related activities.”

Jan 29, 2008 by Robert from Columbia, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• Elegant, professional, comfortable rooms.
• Noisy hallways, slow expensive parking.

“Overall Omni Richmond is an upscale hotel; however I had to change rooms because of loud guests partying in hallways. Staff upgraded room, which was nice, but I should not have had all the trouble for a hotel of this level. Waited 45 mins to get my car from valet parking.”

Jan 29, 2008 by Karen from Manassas, VA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Best location in Richmond, very close to restaurants, night life.
• Parking is $20 per day.

“Gorgeous hotel with extremely professional and friendly staff. There are a dozen very nice restaurants right outside the door within walking distance. Parking is somewhat expensive but the hotel shuttle is free so you don't need to get the car in and out.”

Jan 25, 2008 by Tim from Christiansburg, VA
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[9]

• Beautiful downtown location - nice rooms.
• Staff not very friendly.

“Check-in staff was somewhat "curt" upon our arrival and put us in a very small end room on a top floor, though the hotel was not crowded. The room had only one double bed, one chair and a desk and looked about 1/2 the size of a normal room on that floor (we looked in several the maids were cleaning the next morning).”

Jan 17, 2008 by David from Holliston, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Modern, clean and well located.
• There was nothing I disliked.

“Wonderful. Room service was fast and food was great. Checking fast and friendly. Bell staff was awesome. Room was clean and modern. Bathroom spotless with more amenities that I expected.”

Jan 15, 2008 by Stacy from Foster Falls, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly service.
• Air conditioning was not working in my room.

“I love staying at the Omni Richmond. The staff is always friendly and helpful and the location is great.”

Jan 12, 2008 by Dave from Gilbert, AZ
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• Staff was helpful and friendly.
• Very disappointed with food at restaurant.

“Omni Richmont caters to both vacationers and business people with an enthusiastic, helpful and friendly staff. Food service department needs to apply themselves as much as the desk, front door, housekeeping personnel.”

Jan 9, 2008 by Denise H. from Durham, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Location near Historic District.
• Pool was closed.

“Nice, but no great shakes, especially since it had a 4 star rating.”

Jan 6, 2008 by Sarah from Los Angeles, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was relaxing and comfortable.
• The valet parking was expensive.

“This hotel was amazing. the room was great! My boyfriend and I stayed there on a drive from New Hampshire to California and it was a really relaxing and comfortable stop away from home. We also ordered room service which was both affordable and superb. The only set back to this hotel was parking. There is no parking around or near the hotel so you must do valet parking or pay to park in the parking structure downstairs. there was only a dollar difference between the two, but they were both very expensive.”

Jan 5, 2008 by Tim from Colbert, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The people were very helpful.
• The beds don't use fitted sheets. Nice bed, crappy linens.

“The people couldn't have been nicer and the location of the building is great. The beds are nice but they don't use fitted bottom sheets and they were too short to keep tucked in. Minus the bed coming undone, this was a great hotel.”

Jan 3, 2008 by Lisa from Albany, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The bathroom was a very good size.
• It did not offer cable channels like Disney or Nickelodeon which my children enjoy watching.

“Our experience with this hotel was very good. The staff at the desk was extremely pleasant and helpful. Our room was very elegant and clean. We had a great view of the city. The location was easily accessible. Overall, we were very pleased with the Omni Richmond and would stay there again.”

Jan 2, 2008 by Margie from Glendora, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was genuinely friendly and extra helpful.
• Nothing!

“We were truly surprised by the genuine friendliness of every staff member that we met. Our daughter is studying American history and the staff gave us excellent suggestions for attractions that would meet her goals. They were also concerned about our personal safety and warned us about various areas to avoid after dark.”