User Reviews for Omni Richmond Hotel

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Apr 7, 2008 by Steven from Saint Cloud, MN
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Friendly people, nice lobby, market close buy to buy food.
• Need fitted sheets, forgot to put a mattress pad on bed, need updated TV.

“Overall experience was good.”

Apr 2, 2008 by Melissa from Va Beach, VA
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[9]

• The room was great.
• The pool area was disgusting. It looked like the floors had never been cleaned. There was hair, dirt, and leaves everywhere.

“Our overall stay was nice. It was a great location. Many restaurants and bars were within walking distance. I was very disappointed that there was not a hot tub and that the pool area was as dirty as it was. A hotel manager even walked through the area while we were in the pool and ignored the very obvious mess.”

Mar 31, 2008 by Sergio from New York, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Clean. Attached to a YMCA that you can use for free. Close to good restaurants.
• Breakfast did not include enough healthy items. Food at restaurant generic. Only valet parking has in-out privileges.

“Excellent quality. Nice accommodations. Can use YMCA for free. Close to restaurants. Only valet parking has in-out privileges.”

Mar 25, 2008 by Chris from Burke, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very comfortable bed and bathroom, very friendly and helpful staff.
• Nothing.

“Clean, comfortable, spacious rooms and bathroom, very friendly and helpful staff, convenient location.”

Mar 22, 2008 by Alfonso from Iowa City, IA
Overall Rating: 6
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location, price.
• Cramped room; air vent blows on seating area; poor desk chair.

“Our room was unsatisfactory. The chair for watching TV was directly in front of the ac vent and could not be moved because the room was small. The comforter was far too heavy for the time of year. The bathroom had very inadequate shelf space. They should have a real desk chair - wheels, swivel, etc. To access the outlet for my computer I had to crawl under the desk.”

Mar 20, 2008 by Mia from Roanoke, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• We were able to upgrade our room due to a coupon we had, with no problem.
• Usage of the workout facility would be an additional fee.

“My husband and I really enjoyed our stay at the Omni. We were able to utilize a coupon we had for an upgrade, which entitled us to continental breakfast and other extras.”

Mar 20, 2008 by Severt from Springfield, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Pleasant well appointed room with spacious bathroom.
• 95 cents for local calls.

“Staff was friendly and helpful. Rooms were clean, well appointed and attractive. Great view of the capital. Conveniently located to both tourist attractions and many very nice restaurants. Wish they had fitted sheets though!”

Mar 13, 2008 by Janice from Dunn, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• We had stayed there before and they remembered my son.
• We could hear the people beside us the walls must be thin.

“We will stay there again.”

Mar 3, 2008 by Wendell from Matthews, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Quality of room was great. View was nice.

“Omni Hotel Richmond is very nice. Being from Richmond, I was not aware of the gem until moving away. Hotel staff is friendly and helpful. I would definitely stay here again!”

Feb 28, 2008 by Catherine from Fredericksburg, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Outstanding service - staff was incredibly professional and eager to please.
• Can't think of a thing.

“My good experience with this hotel began with the valet parking. I was pleasantly surprised by the level of service and general professionalism shown by the valet immediately upon arriving. Front desk check-in was again very warm and professional in every way. Room was very clean, room-service was fast and delicious. Housekeeping service was perfect. Shower was devine, bed exceedingly comfortable. I got better directions from valet than Map Quest could provide. Overall wonderful stay- would not hesitate to recommend this hotel to anyone staying in Richmond.”

Feb 28, 2008 by Carl from Memphis, TN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Lobby and gym.
• Gym not opened Sundays, not open early in AM Saturday. I have slept in hotels with more comfortable beds.

“Ideally located in Shockoe Slip.”

Feb 27, 2008 by Fletch from Silver Spring, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Kids loved the pool, 1 room service breakfast fed 3 people.
• Concierge didn't really know much.

“This was the second trip to the Richmond and the city really changed the past 10 years, especially Shokoe Slip area. It was not as fun as we remembered and not very kid friendly. The Children's Museum was great fun. The Science Museum is too expensive! Had to drive a long way to get to a family restaurant. Next time its back to Baltimore.”

Feb 27, 2008 by Rebecca from Exton, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• The bedding.
• Bar was not smoke free.

“Overall the hotel was nice. I think it was a little overpriced for the amenities offered. would stay here again.”

Feb 21, 2008 by Geoffrey from Northridge, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• The location was ideal and the price was unbeatable.
• The beds were not very comfortable for a 4star hotel.

“The two negatives of this hotel: the bed was very uncomfortable and the price of parking was high. Other than that, the hotel itself was beautiful. We had a great view of surrounding Richmond, and the hotel was in a great location. There were great restaurants and bars located within walking distance. I would definitely stay here again and look forward to a longer trip to Richmond.”

Feb 19, 2008 by Dawn from Waldorf, MD
Overall Rating: 5
Cleanliness:[4] • Staff:[6] • Location:[8]

• The staff was very friendly.
• The room decor left something to be desired and only one elevator worked.

“This is definitely not a 4 star hotel. The room decor was not the best. The shower dripped constantly and would not shut off. Only one elevator worked and the staff seemed oblivious to that fact. Other than that it was good for the one night that I needed to stay there.”

Feb 19, 2008 by Luanne from Ithaca, NY
Overall Rating: 0
Cleanliness:[8] • Staff:[7] • Location:[8]

• Food was excellent.
• Old and deteriorated, bad smell in room.

“It was not at all what I expected for a 4 star hotel. The hotel is not maintained well . The windows would not open and the smell was very strong. I was glad we were only staying over for one night.”

Feb 6, 2008 by Terry from Ellicott City, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very Elegant.
• Cost of valet parking.

“Cost of valet parking of $19/day was unexpected.”

Feb 4, 2008 by Ray from Salem, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and quality of my room.
• I had to leave.

“Beautiful Hotel, great location, within walking distance to many restaurants. Easy to get to from the interstate highway. Entire staff was great.”

Feb 1, 2008 by Charlene from Mount Pleasant, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient location and services for my business.
• Nothing.

“The Omni was a pleasant experience and provided an excellent place to relax after a long day of business related activities.”

Jan 29, 2008 by Robert from Columbia, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• Elegant, professional, comfortable rooms.
• Noisy hallways, slow expensive parking.

“Overall Omni Richmond is an upscale hotel; however I had to change rooms because of loud guests partying in hallways. Staff upgraded room, which was nice, but I should not have had all the trouble for a hotel of this level. Waited 45 mins to get my car from valet parking.”

Jan 29, 2008 by Karen from Manassas, VA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Best location in Richmond, very close to restaurants, night life.
• Parking is $20 per day.

“Gorgeous hotel with extremely professional and friendly staff. There are a dozen very nice restaurants right outside the door within walking distance. Parking is somewhat expensive but the hotel shuttle is free so you don't need to get the car in and out.”

Jan 25, 2008 by Tim from Christiansburg, VA
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[9]

• Beautiful downtown location - nice rooms.
• Staff not very friendly.

“Check-in staff was somewhat "curt" upon our arrival and put us in a very small end room on a top floor, though the hotel was not crowded. The room had only one double bed, one chair and a desk and looked about 1/2 the size of a normal room on that floor (we looked in several the maids were cleaning the next morning).”

Jan 17, 2008 by David from Holliston, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Modern, clean and well located.
• There was nothing I disliked.

“Wonderful. Room service was fast and food was great. Checking fast and friendly. Bell staff was awesome. Room was clean and modern. Bathroom spotless with more amenities that I expected.”

Jan 15, 2008 by Stacy from Foster Falls, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly service.
• Air conditioning was not working in my room.

“I love staying at the Omni Richmond. The staff is always friendly and helpful and the location is great.”

Jan 12, 2008 by Dave from Gilbert, AZ
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• Staff was helpful and friendly.
• Very disappointed with food at restaurant.

“Omni Richmont caters to both vacationers and business people with an enthusiastic, helpful and friendly staff. Food service department needs to apply themselves as much as the desk, front door, housekeeping personnel.”

Jan 9, 2008 by Denise H. from Durham, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Location near Historic District.
• Pool was closed.

“Nice, but no great shakes, especially since it had a 4 star rating.”

Jan 6, 2008 by Sarah from Los Angeles, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was relaxing and comfortable.
• The valet parking was expensive.

“This hotel was amazing. the room was great! My boyfriend and I stayed there on a drive from New Hampshire to California and it was a really relaxing and comfortable stop away from home. We also ordered room service which was both affordable and superb. The only set back to this hotel was parking. There is no parking around or near the hotel so you must do valet parking or pay to park in the parking structure downstairs. there was only a dollar difference between the two, but they were both very expensive.”

Jan 5, 2008 by Tim from Colbert, WA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The people were very helpful.
• The beds don't use fitted sheets. Nice bed, crappy linens.

“The people couldn't have been nicer and the location of the building is great. The beds are nice but they don't use fitted bottom sheets and they were too short to keep tucked in. Minus the bed coming undone, this was a great hotel.”

Jan 3, 2008 by Lisa from Albany, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The bathroom was a very good size.
• It did not offer cable channels like Disney or Nickelodeon which my children enjoy watching.

“Our experience with this hotel was very good. The staff at the desk was extremely pleasant and helpful. Our room was very elegant and clean. We had a great view of the city. The location was easily accessible. Overall, we were very pleased with the Omni Richmond and would stay there again.”

Jan 2, 2008 by Margie from Glendora, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was genuinely friendly and extra helpful.
• Nothing!

“We were truly surprised by the genuine friendliness of every staff member that we met. Our daughter is studying American history and the staff gave us excellent suggestions for attractions that would meet her goals. They were also concerned about our personal safety and warned us about various areas to avoid after dark.”

Jan 1, 2008 by Michael from Edison, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Excellent quality and uniqueness of the surroundings.
• No newspaper and dining was not health conscious.

“Clean, well appointed, good business location, parking a problem, city location, excellent appointments, friendly staff, ample selection of neighborhood restaurants.”

Dec 26, 2007 by Chris from Raleigh, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Beautiful.
• Pool was closed.

“Have stayed here before. Excellent hotel for the price I paid. Would love to stay here again.”

Dec 26, 2007 by Stephanie T. from Silver Spring, MD
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The staff was helpful and friendly and the location is great.
• There were some wrappers from a previous guest under our bed.

“I would stay here again because all of the staff was so friendly and helpful. In spite of the wrappers under the bed, I found the room and bathroom to be clean.”

Dec 26, 2007 by Ryan from Charleston, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[8]

• Location was great and room was very nice.
• Nothing that I can think of was real bad.

“Beautiful building in a great area. We were only staying overnight on a trip further north but very comfortable and the whole family enjoyed their stay.”

Dec 22, 2007 by Gordon from Weavervile, NC
Overall Rating: 8
Cleanliness:[4] • Staff:[8] • Location:[9]

• Location.

“Not just this hotel, but you sacrifice view; get the noisy room beside ice machine etc. Ok for business but is a distinct negative for your service.”

Dec 19, 2007 by Steven from Norfolk, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very clean and well maintain. Rooms were outstanding.
• Parking.

“Hotel stay was great.”

Dec 19, 2007 by Bernie from Crofton, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• Nice X-mas decorations and nice rooms.
• Pool was closed indoor. Not in Downtown Richmond.

“Very nice hotel, however, my daughter's tournament was Downtown Richmond, not a mile away.”

Dec 17, 2007 by Brian from Arlington Heights, IL
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[8]

• Convenience.
• Carpet stains and cracks in shower tile.

“The hotel was over priced. I suspect that the discounted rate at some hotels translates into crummy rooms.”

Dec 16, 2007 by Nancy from Hertford, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The friendliness and courteousness of the staff was wonderful; the spaciousness and common area decor was delightful.
• The $19.00/day parking fee was outrageous.

“Overall, my husband and I had a grand stay. Even though we were there only one night, we would definitely stay at the omni again. The tobacco company restaurant directly across the street was fun and the food was good.”

Dec 15, 2007 by Glenn from Bellevue, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The entire staff had a remarkable attitude to please the customer.
• Needs better signage.

“My expectations were met and exceeded. Being a member of the omni club, the coffee, juice and paper brought to your room was a really nice touch. The proximity to restaurants and entertainment without having to drive is a real plus. I highly recommend this hotel.”

Dec 13, 2007 by Stephanie from Port Orchard, WA
Overall Rating: 4
Cleanliness:[9] • Staff:[5] • Location:[9]

• This hotel was convenient to night life restaurants and pubs.
• The hotel staff was neither informative nor helpful. Amenities were not what were expected of a 4 star hotel.

“The Omni hotel, Richmond was a disappointment. For a 4 star hotel, I would expect better treatment by hotel staff. They were not informative. Extra amenities were not provided and everything was an extra expense, including parking at up to $20.00 extra per day. We will not stay here on our next trip to Richmond.”

Dec 10, 2007 by Steven from Malibu, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[6]

• Location.
• Parking! 9.00 day are you kidding? I parked on the street for free.

“Nice Downtown hotel in Richmond near great Shockoe slip area.”

Dec 6, 2007 by John from Sanford, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, nice, pleasant friendly staff.
• Cost of parking.

“Good central location.”

Dec 5, 2007 by Tom A. from Silver Spring, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was great!
• Nothing!

“The hotel was great. The room was comfortable and clean, with all the necessities and more. Everybody at the hotel was extremely friendly!”

Dec 2, 2007 by David from Amarillo, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Very relaxing atmosphere in good location.
• Use to say 100 % of staff was excellent. Found a few this time with a real "do I care?" attitude. Hate 95 cent calls!

“Will always stay here if this service and atmosphere remains the same or better! Would love it if room service had longer hours during the week. We arrived back from a meeting after 11:30 pm starving and no place within walking distance was serving a dinner menu and room service had ended at 11pm.”

Nov 29, 2007 by Robert from Roanoke, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The view from the room was terrific looking out over city.
• The indoor swimming pool area had no locker room or sauna.

“Excellent stay here for the night. Great room, clean, great view from window out over city, excellent courteous friendly staff.”

Nov 27, 2007 by Pamela from Roanoke, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• Entire staff was top notch.
• Pool and surrounding deck were in need of cleaning and repairs.

“I had a delightful two night stay. I was in town for a concert at toad's place and the location could not have been better! It was just a short walk, and even as a solo traveler I felt comfortable in the area at night. The staff at omni Richmond extended excellent customer service. Only drawback was the pool was dirty and the pool deck tiles in need of repair. However, I received a personal response from the director of engineering who advises that area of the hotel will be upgraded. I will definitely return.”

Nov 27, 2007 by Mary from Waldorf, MD
Overall Rating: 3
Cleanliness:[7] • Staff:[7] • Location:[7]

• At the beginning of our stay, it was romantic.
• Being woken up between 12-4 am to very noisy neighbors/kids.

“We chose this hotel because we spend our anniversary each year there. Last year we had a great experience, this year. We had constant doors slamming, running up and down the halls; kids messing with our hotel room door with their keys all happening between 12-4 am! What bothered us was that this was supposed to be a romantic anniversary getaway, only to be ruined by kids whose parents didn't know what their kids were up to at all hours. What a shame.”

Nov 27, 2007 by John from Chevy Chase, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location is excellent.
• Parking cost.

“Very nice, clean and comfortable.”

Nov 27, 2007 by Joe from Chesapeake, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The friendly staff.
• View.

“I got the room with no view (3rd floor overlooking all the air conditioning units). Oh well I had a pleasant stay in the very nice hotel overall.”