User Reviews for Crowne Plaza Hotel Richmond Downtown

Research User Reviews for Crowne Plaza Hotel Richmond Downtown (1-20 of 100)

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Oct 5, 2008 by R
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[8]

• Shuttle drivers helped us out a lot.
• Bar area had terrible service. Expensive for what you get.

“Hotel kind of dated. Room AC was ok but it was cooler in the hall. Bed sunken in the middle.”

Sep 14, 2008 by Roger from Smithfield, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• The location was convenient to downtown. Easy to get around.
• Had to pay for parking.

“The hotel is upscale and is in great location downtown Richmond. The staff was very friendly and helpful.”

Sep 9, 2008 by Mike from Wesbury, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[7]

• Hotel staff very friendly and helpful.
• Nothing.

“Good hotel, no complaints would stay again. Yes parking is $10, but that is how it works in most cities.”

Aug 21, 2008 by Lisa from Stafford, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• I really liked the room furniture and layout and loved the bathroom sink stand.
• My room was a little musky smelling of an old air system.

“The staff is out stands out in my mind. The gentleman who drive the shuttle van was very friendly and on-time. The only two down sides are that the lobby area saw cigarette-smoky and the hotel is next to a police station and I was awoken during the night from sirens. The hotel did have ear-plugs in a cute baggie on the bed. I was surprised that the coffee product that is supplied in the room was real good. I had stayed at a 4-star hotel in the previous month and their coffee product wasn't good.”

Jul 30, 2008 by Vic from Edgewater, MD
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[6]

• Service.
• Nothing.

“Good hotel for what I needed it for.”

Jul 22, 2008 by Cindy from Littleton, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I enjoyed the downtown location so that I could walk to local restaurants/places of interest.
• I did not like the pool. It would have been better to have an outdoor pool or have windows that opened in the summer.

“Everyone at the hotel was very friendly and helpful. The downtown location was close to the Civil War Battleground National Park and a private Civil War Museum. It was also close to Shokko Bottom/Slip which had bookstores, restaurants and other shops. We were able to walk to all of these attractions. A free shuttle was available for use within 2 miles of the hotel. I did not care for the pool because it was enclosed and very hot/steamy. My kids on the other hand had a great time swimming. A few opened windows would have helped. Our room overlooked the James River and we saw a beautiful sunset one night. The beds were comfortable. The room was clean. We did not get room service. A great stay for us.”

May 30, 2008 by Umang J. from Columbus, IN
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[10]

• It was not most lethargic service one can ever receive. The only good thing I like about the restaurant is that I can see the city outside.
• Customer service lies a lot of air conditioner turned off during the check in.

“I will never recommend this hotel to anybody due to its staff who lied during check in. Not having air conditioned on at 14th floor due to problems, was not reported during check in. And upon asking staff continuously lied about how long the air conditioner was off and not working. My entire trip was ruined because of such lies and bad customer service from the hotel.”

May 30, 2008 by Lucas from Woodside, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Bright Room, comfortable bed.
• Kids running and playing in the hall.

“A little dated. But for the most part pleasant.”

May 26, 2008 by Daniel from Long Beach, NY
Overall Rating: 2
Cleanliness:[4] • Staff:[2] • Location:[1]

• Free internet.
• The neighborhood was awful, the hotel was rundown.

“This hotel was rundown and outdated. The 'restaurant' was a frightening buffet.”

Apr 25, 2008 by Joan from Stafford, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[4] • Location:[10]

• The free eye cover, and the bed and pillows.
• Staff not friendly or helpful one bellman wouldn't get ice for my insulin, and I had cast on my foot.

“I would only go back with my kids. Unless I am with a group of kids. Very helpful car parkers and van drivers. Much more friendlier then desk staff and other hotel workers.”

Apr 16, 2008 by Jaime from Freehold, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The shuttle service was amazing and let me get around without driving.
• They charged me $10 for a fridge. I thought the fridge would be in the room.

“It was good. Very beautiful hotel.”

Mar 27, 2008 by Deborah from Ocqueoc, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• All the staff at the hotel was very pleasant and courteous.
• The restaurant menu needs to be expanded to include items for vegetarian children, such as plain rice, noodles and vegetables.

“The only disappointment that our family had with the hotel was that my grandchildren were with me for 2 days and the pool and hot tub we cool instead of hot, according to the staff a part was on order to fix the hot tub. We booked the hotel for the luxury and the indoor pool facilities, which was somewhat disappointing.”

Mar 18, 2008 by Cynthia from Stanardsville, VA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[8]

• Very comfortable bed with sleeping aids.
• I waited 20 minutes for my car to be retrieved from Valet parking.

“It was tastefully decorated and had a very warm atmosphere. The location is close to Downtown Richmond with lots of shopping, eateries and activities available.”

Mar 16, 2008 by Amy from Roanoke, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• They upgraded me to the executive floor, since my room was not ready yet, even though it was before check in time.
• $10 for parking.

“I stayed on a special floor, so I can only speak for rooms on that floor. It was lovely-bathroom was luxurious, bed was awesome, hotel staff went above and beyond. Wonderful!”

Mar 5, 2008 by Angel from Daniel Island, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very helpful at desk, great room, convenient.

“It was easy to find, clean and very accommodating.”

Feb 26, 2008 by J.-C. from Colchester, CT
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[9]

• Very friendly staff, nice lobby, pool and exercise facilities.
• Maintenance lacking on rooms.

“This was a good overall stay. The staff was very friendly and helpful. The pool/hot tub was great for the kids, and the exercise room was well outfitted. The physical maintenance is lacking.”

Feb 16, 2008 by Glenda from Norfolk, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• The view of the James River.
• The towels.

“Great location and great view.”

Feb 13, 2008 by Susan from Winchester, VA
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[6]

• The size of the room.
• The furniture was not comfortable.

“The hotel was nice, but the king size bed left a lot to be desired since it was sunken in the middle. Sleep was not the most comfortable due to that.”

Jan 25, 2008 by Kris from Newport News, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[10]

• The location was close to most everything.
• The closet in the room was unfinished.

“The hotel was centrally located with both a restaurant and bar/coffee bar that served both meals from the restaurant or appetizers. Staff was helpful and friendly. Parking garage attached to hotel. There was a $10. Fee for parking. Bed was super comfortable with lots of pillows.”

Jan 24, 2008 by George from Silver Spring, MD
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• Close to where I needed to be with not overly expensive parking.
• Elevators were very slow, place is beginning to show age and mini-fridge in room would have been nice.

“Nice hotel for the price I paid. The room was clean and had good space. It is beginning to show its age, but they seem to be keeping up with it, except for the fitness room where the equipment was old and in need of repair and/or replacement. A downtown hotel with nice clean rooms and affordable ($10) daily self parking means there is a chance I would stay there again.”

Jan 4, 2008 by Charlene from Philadelphia, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• At our request, they put us in a quiet room on New Year's Eve.
• The pool and hot tub were very cold!

“Right off the freeway, this hotel is conveniently located. Pros: the staff was friendly; room was nice and cleans with a great view. Cons: There is not much common space, and the pool/hot tub was very cold! The main restaurant was closed so we ended up at the Smokey bar restaurant downstairs where the service and food quality were lacking.”

Jan 1, 2008 by Thomas from Sayville, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Breakfast buffet was above average.
• Parking voucher should have been included in hotel price.

“This is a totally comfortable and attractive hotel, well situated near attractions, accessible from major highways, yet far enough away to avoid noise.”

Dec 26, 2007 by Mary from Sterling, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel had indoor parking available, but street parking was also ample. The bed was very comfortable, and there was a relaxation CD to aid sleep.
• Nothing.

“The room was very clean and nicely appointed. The beds were very comfortable. The hotel was quiet.”

Dec 26, 2007 by Molly from Arlington, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Nice gym/pool facility, quick service.
• No hotel gift shop.

“This hotel has an excellent view, clean rooms, comfortable beds, and courteous staff.”

Dec 21, 2007 by Matthew from Forest, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Nice pool, nice room.
• It cost me over $40 for a continental breakfast.

“This is the second time Ive stayed at this hotel, I would recommend it. But the parking cost $10 in addition to the room price. I believe that if you stay at their hotel you should not have to pay to park in their parking garage. Also the restaurant was very pricey $40 for 2 adult and 2 small children to eat a continental breakfast is crazy. We made the mistake of being in a hurry and not looking at the menu before eating. Next time I have to stay in Richmond I will probably stay at a different hotel just to see if the others are better.”

Dec 13, 2007 by Michael from Brunswick, MD
Overall Rating: 7
Cleanliness:[5] • Staff:[7] • Location:[8]

• Comfortable bed, nice linens, nice view from the large windows.
• Bathroom mold, toilet that wouldn't flush, poor heating system, limited TV options.

“Good location, convenient to Downtown food and shops, safe (next to police station). Comfortable bed and nice simple linens (not the usual crappy polyester stuff). Our room was very quiet, also had a nice view from large windows. But there was lots of mold on the showers tiles, the toilet wouldn't flush properly, and the heating system blew alternately hot air or cold, never warm. Also the TV options were very limited, no movie channels, just basic cable. They seem to have spent some money to upgrade certain things, like the fixtures and furniture, but the wallpaper was dated and peeling off the walls.”

Dec 1, 2007 by Elisabeth from Charlottesville, VA
Overall Rating: 6
Cleanliness:[8] • Staff:[3] • Location:[10]

• Convenient location.
• Hotel representative.

“This hotel stay was tainted by the discourteous service of the gentleman. I had the displeasure of speaking with him on the phone, four days prior to my stay at the Crowne Plaza. I called ahead to confirm two beds for my stay, at which point he informed me that they "could not do that" because they did not "reserve special accommodations requests." he further stated "if something was left" when I arrived, then I could be accommodated. He made sure to say this in a condescending fashion. Upon arrival, the quite polite woman checking us in offered two beds before I could even ask when I mentioned the representative's curt comment she seemed confused and stated that "right now we aren't busy at all; there are lots and lots of rooms open." although I appreciated her polite and efficient manner, my overall experience was less than festive due to being treated less than second class.”

Nov 29, 2007 by Vickey from Saint Petersburg, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable bed, nice restaurant, good staff.
• Parking charge.

“Comfortable.”

Nov 23, 2007 by Ada from Racine, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The overall cleanliness, hospitality, customer service, and just everything.
• I can't think of anything.

“I would definitely recommend this hotel to anyone. I enjoyed my stay here. It was convenient; the staff was very helpful, and pretty close to everything Downtown. I liked the fact that they had a business center, and a shuttle bus. Those two things were very helpful to me during my stay.”

Nov 21, 2007 by Tennyson from Williamsburg, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[6]

• All staffs were friendly and courteous.
• Food in the restaurant and room service was bland and unimaginative.

“Facilities of the Crowne plaza Richmond are clean and attractive, and the beds are among the most comfortable I have encountered in hotels. The staffs were competent and seemed eager to be helpful. For travelers driving, the parking is accessible and reasonably priced. An automobile may be necessary because there are no restaurants in easy walking distance, and the food in the hotel's restaurant, while plentiful, is bland and unimaginative. I did not avail myself of the hotel's shuttle to an area with restaurants.”

Nov 15, 2007 by Ludovic from Virginia Beach, VA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Indoor pool.
• Restaurant closed on Sunday evening.

“Very good hotel.”

Oct 30, 2007 by Shannon from Clinton, MD
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• The view.
• The unknowing of two bed availability.

“It was nice.”

Oct 7, 2007 by Joanne from Harleysville, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• Friendly helpful staff, clean room.
• Had to pay for parking, no longer owned by Crowne Plaza, TV offers okay.

“The staff was very helpful and friendly, always a smile. Room cleaned daily, bed comfortable, no problem. Would stay again.”

Sep 10, 2007 by Rob from Goodlettsville, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent amentias for business travel.
• Restricted access to café.

“Excellent downtown hotel with all the amenities you would expect from a high caliber hotel chain plus some extras. Self-service business center provided easy-online access. Pool, Jacuzzi and workout center were clean, up to date and easily accessible. Location also provides wonderful view of James river. This property is an excellent choice for the business traveler. If you conduct business in Richmond, start from this hotel.”

Aug 29, 2007 by Lisa from Raleigh, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• I love the CD that helps you sleep. The pool was updated too!
• The drinks at the bar were ridiculously priced. Light came thru the room door.

“Elegant hotel in a fabulous location with a stunning view of the river - nice pool/hot tub and exercise facilities.”

Aug 21, 2007 by Rodger from Oakton, VA
Overall Rating: 6
Cleanliness:[8] • Staff:[4] • Location:[4]

• The room is very clean.
• They charge $10 per day for parking.

“The Crowne Plaza has very clean rooms with comfortable beds, complete with four pillows. There is a quaint bar room with a friendly bartender. Be sure to try their steak sandwich. On the downside, they charge $10 per day to park. The front desk clerks have poor attitudes. Upon checking out, the clerk appeared unconvinced to print out a copy of my bill.”

Aug 13, 2007 by Debbie from Lynchburg, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenience and location, room size.
• Parking you have to get your ticket verified each time you enter.

“Customer service was outstanding, you couldn't ask for a better location, amenities and service was great. Pool, hot tub and workout room was very nice.”

Jul 26, 2007 by Karl from East Walpole, MA
Overall Rating: 5
Cleanliness:[7] • Staff:[3] • Location:[5]

• It provided a shuttle service to Richmond coliseum.

“The desk clerks at this hotel were not helpful at all. They were very difficult to deal with.”

May 24, 2007 by Matt from Topanga, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Prompt desk, bell, and room service!
• Narrow entrance and driveway.

“The crowned plaza in Richmond's downtown is a pleasurable stay! Enjoy a walk to the jam's river or to shocked slip, just east. They don't have fresh juice, but they do have fresh coffee!”

May 16, 2007 by John from Alexandria, VA
Overall Rating: 10
Cleanliness:[9] • Staff:[7] • Location:[8]

• Good location, good amenities.
• Internet connection did not work.

“Overall positive experience, nice hotel.”

May 8, 2007 by Katie from Mclean, VA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[7]

• Even the service people seem happy and say "has a good day" or "hello".
• There was some kind of stale odor.

“Pluses: parking only $10 bucks a night (when you are a hotel guest) and only for overnight - you don't pay the day you leave, which in Richmond is fantastic. "Comfort pack.”

Apr 26, 2007 by Pete from Ashburn, VA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Location and price.
• Service was a little non-receptive.

“I had to call the front desk three times for some extra bath towels. Took the staff over an hour to deliver the towels. Other than that the staff was friendly and effective.”

Apr 11, 2007 by Owen from Crewe, VA
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[7]

• Location.
• Shower head and heat lamp did not work.

“It was ok.”

Mar 29, 2007 by Fuzz from Schaumburg, IL
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[9]

• Rooms were nice and spacious. Indoor pool and hot-tub.
• I asked for non-smoking rooms but was given rooms that smelt like cigarette smoke.

“Nice place to stay. Courteous staff.”

Mar 27, 2007 by Nancy from Jacksonville, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient to my business travel plans.
• Bathroom needed a little bit of an upgrade (mold on tile).

“Conveniently located in downtown Richmond, within walking distance of the James River and many dining establishments, the Crown Plaza is an upscale hotel that provides a variety of services for the business traveler, including business center and very well appointed fitness center. Also conveniently located near interstate access.”

Mar 19, 2007 by John from Midlothian, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[5]

• Price, convenient parking, free internet.
• Older, shop worn appearance, questionable neighborhood.

“It's a competent business hotel; the hotel is old and looks tired but the room was clean and bed comfortable. Shock hoe slip is about 6 blocks away but I¿m not sure it's safe to walk there in the evenings. The price was pretty good for a "3" star hotel but if I had to pay full price, I¿d stay at a Marriott or omni.”

Mar 19, 2007 by Kelly from Chesapeake, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Pool/hot tub, lotion and shampoo/conditioner were the best!
• Peoples trays of food left in hallway (smelled bad).

“It was excellent. We were not given a choice of queen bed or view of the river, both of which we would have preferred. But overall, everything was great.”

Mar 14, 2007 by Stan from Richmond, VA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very clean and quiet.
• Ice machine on my floor (14) did not work.

“Overall a very nice hotel and would stay again.”

Mar 13, 2007 by Wes from Kingsport, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Excellent beds.
• No fast food joints nearby.

“Would stay again, but bring some comfort food.”

Mar 8, 2007 by Michelle from Suitland, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Business service.
• Did not have pay per view movies.

“Well kept, nice, in the heart of Downtown Richmond. Only drawback was you could not order movies, I like to catch up on new movies when I am away on business.”