User Reviews for Extended Stay Deluxe Washington, D.C.-Chantilly

Research User Reviews for Extended Stay Deluxe Washington, D.C.-Chantilly (1-20 of 27)

• Add Your Own Review »

Oct 12, 2009 by Polly from Nashville,TN
Overall Rating: 4

• Showtime on TV.
• Hotel's so called gym is in the same small room as where the washing machines are. The room was dirty and the machines are at least 10 years old.

“My business involves a lot of traveling and I must have stayed in over 200 hotels so far in my life. This hotel in my opinion does not fit a 2.5 star and may not even a 2 star. I was very disappointed with the Hotel's gym (this is probably one of the features of the hotel that gives it the 0.5* above others). The gym was in the same room as where the laundry is set. The gym portion comprised of 3 very old exercise equipments: 1 Stair master, 1 treadmill and a bicycle, all of them at least 10 to 15 years old. The treadmill had major issues with skipping and it almost threw me off. I later noticed there was a sign saying 'not in service' on the floor. The room was also very messy and smelled like laundry detergent. I told the hotel staff about the treadmill and the danger of liability if someone falls off it, and the gentleman behind the counter just simply nodded with no apologies or even concern. I hope they took care of the issue. I personally will never go there again.”

Aug 27, 2009 by Jeff from Ypsilanti,MI
Overall Rating: 7

• kitchen
• weird industrial location

“OK rooms, odd location, great staff”

Sep 29, 2008 by Zippy from San Diego
Overall Rating: 6
Cleanliness:[8] • Staff:[3] • Location:[5]

• Clean, comfortable room with small kitchen.
• Weak breakfast when it's out, pool closed, service.

“I stayed there for over a month, so I got to experience all that this place has. My room was clean. The bed was comfy, and all of the appliances work well. There's a dishwasher, a full-sized fridge, a range, a microwave, a coffee maker, and a toaster. The hot water was hot, and the AC was cool. The shower had good water pressure. There was a small desk with a nice office chair. The room was really comfortable. There was free printing in the lobby and they have some toiletries at the front desk in case you forgot to bring shaving cream or something. They say that there was a continental breakfast. For a while I saw bagels, and at first there was fruit. When I asked where the fruit went, the guy at the desk said something about them not being satisfied with their supplier. I haven't seen bagels out for quite some time, so I can't rely upon the breakfast. The coffee was always ready, so at least there's that. There was a pool, but it's been covered since mid-August. Not that I could use it when it was available, because it was only open certain hours, when I was at work. If it was light until after 9PM and its 90+ degrees outside. A week after I got here, they raised the prices for the washer/dryer. $3 per load was a little steep. The service was not good. The person who works most days had kind of a surly, impatient air about him. When I call on him for something, I get the feeling that I am wasting his time. At night there was an old lady who locks the front door and takes forever to do anything. Not all of the service was bad; there was a Latino man who sometimes works at night and was really nice. My toilet had zero flush power. I clog it every time.”

Jul 8, 2008 by Stacey from Sterling, VA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[2]

• There was a kitchen in the room.
• Nothing worked, very dirty.

“This was the worst hotel I have ever stayed at. The microwave didn't work. The dishes were all dirty and there were still dirty ones in the dishwasher and the cabinets. The room smelled disgusting, yes we had a smoking room but it did not smell like cigarettes.”

Apr 6, 2008 by Jeremy from Columbia, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The front desk manager faxed paperwork for me for free.
• Nothing, room was great and everything was excellent.

“A superbly located hotel for business travelers, the staff was professional and went out of their way to accommodate my trip.”

Mar 23, 2008 by Christine from Edmond, OK
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[5]

• Everything.

“The worst most disgusting place I have ever experienced! Should be CONDEMNED!”

Mar 16, 2008 by Frank from New Milford, CT
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[4]

• Quiet.
• Far off the road.

“It's fine.”

Mar 9, 2008 by Paul from Parker, CO
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[5]

• They were nice enough to tell me that I could walk over to the Hol Inn and catch their courtesy van!
• It's supposed to be an "airport" hotel, yet provides no courtesy van!

“The place was clean and friendly. You need to fix that in your sorting process.”

Mar 2, 2008 by Jimmy from Miami, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[1]

• Price.
• Maid service is once a week.

“Very nice for the money. A little out of the way.”

Jul 23, 2007 by Kamau from Centreville, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[8]

• The location was good, close to all the basic needs of a traveler.
• The service was strange, not bad. The hotel felt very "end of the lot" for its star level.

“If you're needs are minimal - a quiet place to sleep between days and internet, which you have to pay extra - ESD Chantilly is ok, not exceptional. The fact that I paid for a reservation they couldn't find at 9:30p for near a half hour was, frankly, amateur and definitely two star quality or below. But, again, the facility was nice enough. They had a pool. They had a fitness room, sort of. Don't stay here looking for Courtyard Marriot quality or Crowne Plaza service, but a clean, quiet, room is definitely to be had here.”

Jun 23, 2007 by Mike from Bakersfield, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Fit our needs as an overnight spot near the airport.
• Small lobby and check in area. No amenities.

“Neat, clean rooms suitable more for longer stays than for an overnight.”

Jun 3, 2007 by Jason from Lompoc, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[6]

• Hotel staff extremely helpful, friendly and accommodating. I travel a lot, and I was impressed!
• A bit hard to find, especially in the dark.

“I stayed at this hotel with my spouse and three minor children (all under the age of 10) over Memorial Day weekend 2007. I had rented two rooms. Hotel was reasonably quiet. No interconnecting doors between rooms, which mean my children, had to utilize the hallway to go between their parent's room and their room. Complimentary breakfast was a bit disappointing. Just bagels and coffee. Kitchenettes in rooms fully appointed with cutlery and cookware. Nice pool out back, with a dedicated lifeguard. Rooms were nice, clean, and modern. Wireless Internet access provided for a fee. Very short drive to Dulles Int'l and I-66; probably about 45 mines from downtown DC if the traffic's good. Hotel staff, especially the manager, was professional, very friendly, and very courteous. Made me feel like a valuable customer. Would stay there again in a heartbeat.”

May 10, 2007 by Kathy from Mt Vernon, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Kitchen, location TV. , cozy, private.
• 1 luggage cart (usually missing) a/c and heat very noisy. Room hard to acclimatize quietly.

“Would like to stay there again. It was cozy and convenient staff was helpful and it was a good experience.”

May 10, 2007 by Philip from Columbia, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[6]

• Room layout.
• Location.

“Great room for Business Traveler. Layout of room is one of the best.”

May 9, 2007 by David from Knoxville, TN
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• General convenience.
• Met expectations - nothing negative.

“Again: the hotel chantilly met expectations.”

Mar 13, 2007 by Elliott from Phila, PA
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[4]

• Room space was very good.
• TV went out - and was not recovered until next day.

“Good size room - decent shower and bath - did not use the kitchen, but seemed adequate. Their breakfast was bad - coffee was watered down - location only OK .”

Mar 12, 2007 by Neale from Horseheads, NY
Overall Rating: 4
Cleanliness:[4] • Staff:[3] • Location:[2]

• Kitchen facilities, comfortable queen bed.
• Location. The Dulles Area needs to be divided into North & South areas.

“My experience here was mixed. I liked the full kitchen option of an extended stay; however, the entire hotel reeked of cigarette smoke; there are no common areas to speak of; the complementary breakfast was extremely lame - a true "continental" - just bagels, butter, coffee. No juice, no fruit, no toast...and no cream cheese ! Also, I did not get daily maid service, but I did not specifically request it. Does it cost extra ? Not sure. More than anything, the location was not good for me. It put me on the wrong side of traffic pattern. The Dulles" area is entirely too large due to the extremely heavy traffic in this area. It should be sub-divided into 2 or 3 more logical regions.”

Dec 14, 2006 by Suzanne from Memphis, TN
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[4]

• It was an attractive, new room.
• No airport transportation and not walking distance to any restaurants. Must have a car.

“This hotel was too far from dulles. I expect free transportation to and from a hotel, and it was $40.00 round trip for cab transportation. That is way too expensive. Also, there were no restaurants within walking distance. The front desk had menus to order delivery, but the staff was not particularly helpful. One employee kept taking about how he is "looking for another job".”

Dec 10, 2006 by Aaron from Gainesville, VA
Overall Rating: 8
Cleanliness:[10] • Staff:[4] • Location:[10]

• Kitchenette.
• Wi-Fi not free.

“Wi-Fi should be free in this market.”

Nov 1, 2006 by Joseph from Pleasant Grove, UT
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[6]

• Nothing.
• Room reeked with smoke, toilet seat was dirty, employee talked on the phone with friends instead of helping customers. No shuttle to airport.

“The man at the desk was a young man who talked on the phone with friends all of the time I was trying to get helps. He also wore a dirty sweater with the hotel logo on it. I was given a smoking room that I had to air out by leaving the door and window open and the bathroom fan on. When it was time to sleep the room still reeked of smoke. I noticed that the toilet seat had not been cleaned and when I mentioned it to the man at the desk he replied that the cleaning staff wouldn't be back until the next morning. When I insisted he said he could clean it in an hour. I left and when I came back a failed attempt had been made to clean the seat but the cleaning water was still on the floor. I had to walk a quarter of a mile to go to another hotel's shuttle to the airport. Because of airline problems I had to stay another night and although it was almost impossible to find a room I did not even consider calling this hotel.”

Oct 20, 2006 by Ginny from St. Louis Park, MN
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Clean, with free wireless connection.
• NA.

“Kitchen is pretty much bare minimum of being stocked. No ice in ice cube trays.”

Oct 18, 2006 by Dale from Waynesboro, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• It was clean and I paid a fair price.
• There was not much of a view out the window.

“I travel with my work and can't afford to pay a lot but I want to stay in a clean place that is not too expensive. This hotel fit what I needed.”

May 26, 2006 by Karen from Colorado Springs, CO
Overall Rating: 3
Cleanliness:[7] • Staff:[3] • Location:[7]

• Close to airport.
• Helpfulness of staff.

“I was very disappointed in my stay. I was given a handicapped room, which does not fit my request. No ice machine. Trays in frig. were empty. Very small room for a suite.”

May 22, 2006 by Keith from Roanoke, VA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• The Staff was very friendly and helpful. Very much on top of everything.
• To few to mention.

“Although the hotel is small, the room was more than adequate and the staff were always courteous, friendly, and helpful. It was a good stay, affordable and I would likely consider staying there in the future.”

May 19, 2006 by Terrence from Eastpoint, GA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• The manager was cool.
• Check in time.

“Variable check ins for people working nights.”

May 9, 2006 by Phil from Northampton, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Spacious rooms, kitchen, nice pool.
• No cream with the coffee ... though nice donuts.

“This is perfect for business travelers, even has a little gym and nice pool, perfect for Dulles and sterling.”

Sep 18, 2005 by Nancy from Longmont, CO
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[5]

• Room was equipped with full kitchen facilities.
• Very expensive cab trip to and from IAD.

“I thought that front desk personnel were very accommodating. Room was quiet and everything worked, lights, etc. Nice kitchen facilities.”