User Reviews for Marriott Richmond West

Research User Reviews for Marriott Richmond West (21-40 of 146)

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May 23, 2008 by Doug T. from New Providence, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Incredible staff very helpful.
• Very over priced lounge.

“Very clean, tons of staff eager to help, but not the nicest neighborhood. easy to find.”

May 22, 2008 by Jennifer from Roxboro, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The valet parking. Convenience to Coliseum.
• There need to be a more variety of food to choose from the menu.

“The hotel is an excellent place to stay and it's a convenient location for attending any events in the area. The food is also good a little expensive but good.”

May 21, 2008 by Bill from Fort Wayne, IN
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Bright, clean, comfortable rooms, great experience.
• Nothing.

“Excellent stay, very fair price for the quality.”

May 13, 2008 by Richard from Oak Island, NC
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[8]

• Extra friendly and accommodating staff.
• Bathroom in room wasn't as clean I expected.

“This Marriott in Downtown Richmond was in a very good location, had exceptionally friendly and helpful staff, and was very nicely appointed in the public areas. The room was typically good as I expect Marriotts to be. We were very pleased with the accommodations at the price I paid.”

May 1, 2008 by Jeff from Winchester, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very clean, very friendly staff.
• Nothing.

“Staff went beyond expectations!”

Apr 27, 2008 by Rob from Charlottesville, VA
Overall Rating: 2
Cleanliness:[2] • Staff:[8] • Location:[7]

• Good location downtown.
• Parking is too high.

“Room was tired, and found long hairs in desk and bathroom. $18.00 additional for parking was too much.”

Apr 22, 2008 by Pamela from Norfolk, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• Nicely appointed, close to university.
• Construction areas around the hotel.

“Gorgeous lobby, helpful desk staff. Had the fire alarms go off twice in the midmorning and the maid in the hall did not speak English and had no idea what I was asking about ("Should I exit because of the alarms?") so perhaps some training would be nice otherwise fabulous.”

Apr 16, 2008 by Steve from Burtonsville, MD
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[7]

• Staff was exceptionally friendly and outgoing.
• Location was a little ghetto.

“My stay here was exceptional. The only negatives were minor: 1) although the hotel was right across from the convention center, it was in a dicey area of Downtown, and 2) I noticed a brown stain on the comforter. My food and drinks at the bar were outstanding and so were the hotel staff.”

Apr 9, 2008 by Mark from Salem, VA
Overall Rating: 2
Cleanliness:[7] • Staff:[1] • Location:[4]

• Staff during the week is courteous and attentive.
• My experience on Saturday night was terrible.

“On Saturday, the hotel was hosting a large group of college students who were celebrating a sorority/fraternity party at the nearby convention center. The students apparently had a formal attired event that evening, which created a loud bustling on our floor when they left around 10:00pm, but turned out to be the least of our concerns. My wife and I went to sleep at 10:30pm that evening in a quiet, peaceful environment. At 3:00am, my wife and I were awakened in our room by loud shouts, laughing and doors slamming. We tried to go back to sleep, each of us understanding that this was a college party and remembering with understanding our own college experiences. However, the noise only increased, as more people arrived on the floor. At one point a loud disagreement developed, with profanity-laced shouting and slamming doors. Moments of silence were then broken by a new group traveling noisily up and down the hallways. We attempted to call the front desk for assistance, but our calls were completely ignored. We allowed the line to ring for several moments, but nobody answered. We gave up trying to contact the desk and attempted to go back to sleep. At 4:08 am, we were jolted awake by a loud, repeated pounding on our door. I looked through the peephole and saw three intoxicated women, who appeared to me to be part of the college group. I told them that they had the wrong room and asked them to leave. They laughed and continued to gather outside our room in the hallway, soon inviting other friends to join. By 5:00am, we gave up trying to sleep and instead began packing and preparing to check out. The noise level in the hallway had not yet diminished. One last attempt to contact the front desk went unheeded. We gathered our belongings and checked out at 6:15am.”

Apr 6, 2008 by Jeff from Summerfield, NC
Overall Rating: 4
Cleanliness:[3] • Staff:[7] • Location:[7]

• For all the short comings that experienced, Food order wrong, no maid service for 3 days they were very concerned.
• Friendly staff.

“They lacked the attention to the small details that separate you from all the other hotels. That experience was forgettable. Nothing to make me say Wow I'll stay here again.”

Apr 4, 2008 by Coy from Vinton, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Customer Service Excellent.
• Exercise Equipment needs updating.

“I love to stay at this Marriott and the customer service is excellent. Please update the exercise equipment for my wife.”

Mar 27, 2008 by Sarah from Perry, UT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked everything about this hotel.
• I couldn't find anything that was negative about this hotel.

“The staff was really friendly they always opened the door for you and anything you needed it didn't take them long to take care of it if it was in their control. The rooms were wonderful, bathrooms were roomy and clean. The staff always said good morning how are you. It was a nice part of town even while they were doing construction. I will definitely stay there again when out there in two months or so.”

Mar 26, 2008 by Curtis from Thomasville, NC
Overall Rating: 6
Cleanliness:[9] • Staff:[6] • Location:[3]

• The bed was comfortable.
• Bell boys were not very helpful.

“This hotel is in the heart of ghetto-town and near the public bus stops. There were bums everywhere, not to mention all the construction on Broad Street. Maybe in 15 years this place will be better. The room I stayed in the first night did not have working air-conditioning, so I had to change rooms. The indoor pool looked a bit grimy. In Staff a few were helpful and friendly, more were rude and obviously more interested in making tips. On the whole, the staff 'did not' go out of their way to provide good customer service. I would not stay at the Marriot in Richmond again. I recommend paying more money for the Omni or a B&B.”

Mar 26, 2008 by Bruce from Salem, OR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very clean, new, very comfortable.
• Hotel restaurant very expensive.

“A very clean, friendly hotel, the "girls" really loved it. Right Downtown. Things seemed to close down early in the evening Downtown, but during the day there were many historic sites within easy walking distance.”

Mar 24, 2008 by Jerry from Brentwood, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• Big surprise on parking! There is no free parking in the area.

“There should be a way to notify the traveler of extra expenses for any given hotel In this case there was no free parking in the area. The hotel offered $18.00 valet service, and there was a public garage with in walking distance for $14.00 a day. It was an expense I didn't expect.”

Mar 22, 2008 by Karen from Fairfax, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[4]

• Staff was excellent.

“Great staff, great rooms. I loved it!”

Mar 21, 2008 by John from Mount Airy, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[6]

• The attached and covered parking deck.
• The neighborhood after dark.

“The Marriott is a clean, efficient and "meets expectations" hotel in downtown Richmond. It is minutes from Shockoe, Cary and other areas. There are some nice local-flavor eateries within walking distance in the daylight hours.”

Mar 21, 2008 by Laura from Annandale, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was so friendly and helpful. I would stay there again just to get treated this well.
• There was no light fare place to eat lunch (just the expensive restaurant and a Lite Starbucks).

“We could not have been happier with our stay at the Richmond Marriott. It started out well as it is really easy to find off the highway and everything just continued as planned from there. The staff was phenomenal -- greeting us every time we entered, and answering our many questions about the area. The cleaning crews in the room were friendly and efficient. The location is superb for sightseeing (it is next to the convention center too). We walked to nearly everything. It is also on a main road in town, so everything was easy to get to when we did want to drive. The parking in the public lot is easily accessible to the building via a glass overpass over the public road. They also validate your parking so you can have unlimited in-out privileges in the public garage. We used the workout facilities which were separated into 2 rooms because there was so much equipment. One room for weights and equipment, and another for cardio workouts. There were rarely more than a few people there when we went in, but we did visit on a weekend. Overall, we are extremely pleased with our hotel and would stay there again!”

Feb 27, 2008 by Anthony from Richmond, VA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[3]

• Nice staff good sheets and bedding.
• The coffee pot was not accessible next to the TV the hot cold indicator in shower was broken.

“Good overall stay but little details could have improved the stay, the beds were exceptionally comfortable.”

Feb 26, 2008 by Mary J. from Cliffwood Beach, NJ
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[10]

• Friendly, courteous staff.
• Food and food service was poor. Staff not properly trained.

“This hotel was very convenient to the Richmond Convention Center where we did a show. I found the staff friendly. Service at the bar and restaurant was lacking. I don't believe they were properly trained. Food came out piecemeal and in no particular order, both times we ate there. Food and alcohol were very expensive and we are used to NY prices, so we thought excessive.”

Feb 25, 2008 by Ann from Washington, DC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff was friendly and helpful.
• There is some construction around the hotel and an old-fashioned, abandoned Down-town area that might be charming when restored.

“The hotel was very good, with a helpful staff and good, clean room. The hotel is a short walk from the state capitol and the surrounding area, though I am not sure I would walk it at night alone.”

Feb 20, 2008 by Lisa from Raleigh, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• We loved that there was a Starbucks in the lobby.
• Hot tub needs to be scrubbed; curtains need to close all the way, room never cooled enough.

“Downtown convenience with a beautiful marble lobby and very comfortable bar area nice looking restaurant and a Starbucks cafe in the lobby. Nice rooms and a good work out facility.”

Feb 20, 2008 by Jonathan from Washington, DC
Overall Rating: 5
Cleanliness:[9] • Staff:[4] • Location:[9]

• The location.
• Poor customer service.

“Things are not handled very clearly.”

Feb 17, 2008 by Kat from Reston, VA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[3]

• The bed was very comfortable.
• The location.

“Room service was really not up to standards. Drinking glasses in room looked dirty. Location was not good - very dreary area and no restaurants. The neighborhood didn't feel safe.”

Feb 6, 2008 by Stacie from Siler City, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Loved the location. I was near to everything I wanted to visit.
• Parking fees- but used to it in bigger cities.

“The room was extremely comfortable and clean. Wish they had a little store in the hotel for extras like allergy medicine and a late night cafe- had to order out for pizza. That or call for my car and drive somewhere.”

Feb 3, 2008 by Yvonne from Annapolis, MD
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[5]

• The room was clean and bedding was excellent.
• Valet parking cost, neighbor (location) was scary, the cost of internet.

“Nice, comfortable rooms. Parking and internet are costly.”

Feb 2, 2008 by Jeff from Winchester, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Perfect location and great service as expected from the star level of the hotel.
• No wireless internet access in the rooms and only pay service for broadband.

“Overall, experience was great. Only drawback for a business oriented hotel in the Downtown area of Richmond, you have to pay extra for internet service on top of the normally high price. Parking was not a problem but the lot itself didn't feel the safest being behind the hotel in a parking deck. The room was great, beds were new and the service excellent. The bar charged $10 for a simple shot of mixed drink which was a little too much.”

Jan 30, 2008 by Le'Tisia from Falls Church, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The staff was all overly helpful and aware!
• The 15.00 a day parking.

“Very nice for a quick getaway! I live 90 miles from the hotel and found the area very nice for a weekend.”

Jan 23, 2008 by Kim from Fairfield, VA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• I love the comfortable bed with the fluffy pillows and covers.
• Can't think of anything.

“I have stayed here several times because of the comfort and locality of the hotel.”

Jan 20, 2008 by Kc from Raleigh, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• I forgot my phone charger and they are kind enough to mail it back to me.
• The room and towels smell a little.

“Beautiful lobby, kind staff, good restaurant, excellent location.”

Jan 16, 2008 by Fred from Mooresville, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• It was convenient to the Convention Center.
• It is unsafe to walk around the surrounding streets at night.

“This hotel was great for business travel and was an excellent value. They do need to upgrade their restaurant.”

Jan 16, 2008 by Abby from New York, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• The beds were very comfortable.
• Thin walls, I could hear every word my neighbors were saying.

“Comfortable room, convenient to downtown locations.”

Jan 15, 2008 by Jim from Charles Town, WV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Central location. Friendly, knowledgeable staff. Well appointed rooms. Clean.
• Having to park then validate parking ticket is slightly inconvenient.

“Location in Downtown Richmond is excellent for those coming to see the city. The hotel is attractively decorated. Staff is uniformly outstanding. Our 8 year old was quite impressed enjoyed his stay so much that he is strongly lobbying to go back.”

Jan 11, 2008 by Cortnie from Bowling Green, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• It was beautiful and comfortable.
• The whirlpool was freezing!

“They were so accommodating with my flight change and let me check in early at no extra cost.”

Jan 8, 2008 by Greg from New York, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[5]

• Clean rooms + very comfortable beds.
• Hot tub didn't work + no sauna.

“It's located next door to the Conference Center, 5 minutes walk from the Statehouse and is extremely easy to get to from the highway, so it's perfect for business travelers. But if you are there for sightseeing it is out of the way and taxis are very hard to come by in Richmond.”

Jan 2, 2008 by Neal from Lexington, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The hotel staff was excellent! They were very friendly and attentive to all needs and requests.
• Loved everything!

“Excellent hotel staff! They were friendly and attentive to all our needs and requests. The room was very clean and comfortable, as well as the entire hotel. The breakfast buffet had a large variety of foods, enough to please a family with three "picky" eaters. My family and I definitely plan to stay at this hotel on our next visit to Richmond.”

Jan 2, 2008 by Mike from Lorton, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[7]

• Large Lobby.
• Room service closed too early.

“Great Hotel. The parking was 12 a day which would have been nice to know.”

Jan 2, 2008 by Brenda from Mitchellville, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Did no t seem stuffy - friendly and comfortable?
• Did not have microwaves in rooms.

“Excellent Downtown location with exceptional access to Convention Center. Very polite and friendly staff.”

Jan 2, 2008 by Naaila from Raleigh, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Spacious room. Attractive.
• One-way streets very confusing.

“Hotel was clean and attractive. Had issues with tub faucet rotating on its own to a very hot temperature. Video taped this incident. Informed staff. Very responsive. Completed an incident report. Room service was prompt and good quality. Enjoyed my stay!”

Dec 16, 2007 by Meghan from Frederick, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• Very pretty.
• Small guest room.

“Overall a very nice hotel. Staff was friendly; hotel was attractive and well kept. My only complaints are that the guest rooms are on the small side and the restaurant's food was only mediocre.”

Dec 12, 2007 by Larry from Kensington, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Walking distance to convention center. Helpful concierge. Desk in the room. Parking lot allowed in and out for no charge.
• Room was small for two double beds.

“A convenient business hotel. Typical Marriott.”

Dec 11, 2007 by Mervyn from Bourne, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Just what I needed.
• Waiting for car valet to bring my car.

“Great location for me as a business traveler.”

Nov 30, 2007 by Tom from Fairfax, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Marriott always has consistent quality - people and accommodations. No surprises.
• Charging for parking ($12) and internet ($10).

“Comfortable accommodations. Great front desk service. Good location for Richmond, VA.”

Nov 27, 2007 by Keith from Washington, DC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Cookies in the lobby until late, pool, friendly staff who know about the area and can recommend must see sights.
• Only issue (now common) is the windows in the hotel do not open, so all rooms feel a bit stuffy.

“Central to other neighborhoods, safe area to walk after dark, near the state capitol complex, and easy street parking right in front!”

Nov 19, 2007 by Erik from Tampa, FL
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[7]

• Nice room.
• Parking, staff was not very helpful with details. Probably trying to push valet which is not a valid reason to omit such important information.

“Aside from being completely in the dark regarding parking, the stay was comfortable. And yes, I did inquire about self parking, but was not given adequate information.”

Nov 19, 2007 by Matt from Pittsburgh, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[6]

• Hot tub.
• No smoking.

“I like this best of all my Richmond hotels Ive stayed in. Close to the hot spots and great overall performance by the staff.”

Nov 9, 2007 by Mike from Danville, VA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[7]

• Great location.
• No free wireless in room internet.

“The hotel is large to accommodate large conferences. I would have preferred the hotel rate to be higher, but provide free in room internet. One does not like to feel "nickeled and dimed". The beds are very comfortable and the room views are nice.”

Nov 9, 2007 by Kiely from Summerville, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• The hotel staff was very accommodating.
• Parking fees.

“Very clean and upscale. Great service from the hotel staff, parking fees too high. Parking should be included in your hotel fee.”

Nov 1, 2007 by Chris from Chesterfield, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Bed was extremely comfortable. Staff was very helpful. 100% nonsmoking.
• Parking was inconvenient. Regular rates were expensive.

“I live just outside of Richmond, but my girlfriend does not. I made dinner reservations downtown for her birthday and thought a hotel room would be a nice romantic touch. When I saw the prices of 3 star hotels downtown, I didn't think Id be able to swing it. The room was very nice and clean. The king size bed was amazing. The staff was helpful. And my girlfriend loved every bit of it. I would definitely stay at this hotel again maybe not for the full price, but I wouldn't need 60% off to go. Parking wasn't great. I would recommend parking across the street and paying yourself instead of through the hotel or on the street for free if you can.”

Oct 31, 2007 by Kim from Virginia Beach, VA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[8]

• Nice indoor pool and gym, bed mattress toppers were really comfy and had bath and body works shampoo/lotion/etc.
• Did not tell me parking was $12 they led me to think it was included since I got my ticket validated. It took 3 hours for my mini fridge to arrive.

“Very nice place to stay if you can get it for less than a hundred bucks. The staff was nice and I felt a little ritzy since I got a good deal and could afford to stay at such a nice place. .”