User Reviews for Crowne Plaza Rochester

Research User Reviews for Crowne Plaza Rochester (1-20 of 23)

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Dec 14, 2009 by Mark from Medina,OH
Overall Rating: 7

• Good for the price.
• Seemed a bit run down but are in the midst of repairs. No free parking.

“I would stay here again but
I would negotiate a lower price. Room service was good. Stay away from the soup.”

Nov 17, 2009 by Steve from Belfast,NY
Overall Rating: 3

• Location was walking distance to Blue Cross Arena.
• Room was not very comfortable.

“The hotel was conveniently located in the heart of Rochester, however the rating was too high for the quality. Our expectations were higher than the mediocre room quality and the sub-par service. Room walls are thin and adjoining room noise was a major distraction. Like most hotels food prices were high.”

Oct 13, 2009 by Willie from Buffalo,NY
Overall Rating: 9

• Location to an event I was attending.
• House keeping woke me at 9am about checking out.

“I've enjoyed better 3 star hotels. Lobby is small. Rooms are very basic.”

Sep 4, 2009 by Rohan from Philadelphia,PA
Overall Rating: 5

• It is conveniently located in Downtown rochester
• I did not like the pool, and parking, restaurants

“Our family was not impressed the pool was not inviting and it seemed dirty, and the room we stayed in had a huge stain. We did not complain to the management because we were so tired after travelling we did not have the energy.This hotel is not a 3.5 star”

Aug 27, 2009 by Diane from Salisbury,NC
Overall Rating: 9

• The beds were extremely comfortable.
• The bathroom was showing some wear.

“This hotel was very comfortable and convenient.”

Aug 10, 2009 by Marie-Andrée from Ottawa,Canada
Overall Rating: 8

• Spacious room, clean. WiFi service free.
• The hotel is anti-union.

“Nice hotel.”

Jun 5, 2009 by Pam from Penn Yan,NY
Overall Rating: 5

• The staff at the front desk were helpful and friendly.
• The room wasn't clean. Had to wipe salt or sugar off the table, so I wonder how clean the rest was. Can hear everyone else in rooms and hall.

“Not as nice as I expected. Certainly not a 3 or above hotel at all! Dingy, dirty. Dity dishes from morning still outside rooms in hallways, up till very late at night. You can hear everything going on in rooms next door, very loud TV, kids, doors slamming, can hear everything in halls. Not a good place to try to get sleep and we stayed on a Monday night, no less! We went to the bar and grille at the restaurant, nice atmosphere. Even though we were the only table, service a bit slow and waiter not very attentive. Food a bit pricy but good. Ex - Employees were boycotting the hotel outside with big signs and literature the whole time we were there. I can see why.”

May 20, 2009 by Mary from Chesterfield Twp,MI
Overall Rating: 10

• The Staff was excellent and very friendly.
• The housekeeping manager needs to be fired!

“The hotel was an excellent choice! It was very clean, customer service friendly and lots of activity at the hotel itself! The only problem we did have was that at 4pm on Saturday our rooms still had not been cleaned yet, and no site of the maids. The housekeeping manager could basically care less and pretty much asked us did we really need our room to be cleaned. Are you serious I could not believe she asked me that!”

Apr 29, 2009 by Michael from Mississauga,Canada
Overall Rating: 3

“Parking spaces was very small and few available on Saturday night.”

Apr 8, 2009 by Elizabeth from Amherst,NY
Overall Rating: 2

• The bedding was so comfortable.
• I
  didn't get any sleep there were drunk people in the next room

“I
was disturb all evening by loud obnoxious people in the room next to us.
I didn't get any sleep at all.”

Apr 6, 2009 by Jasmine from Brookhaven,NY
Overall Rating: 2

• Not one thing.
• It was filthy.

“This is far from a 3.5 star hotel. 1-2 star
at most. The parking garage needs a good bleach scrub.”

Mar 20, 2009 by Richard Hulsizer from Lewiston,NY
Overall Rating: 10

• Good location, room was clean, staff very helpful, restaurant food excellent.

“We were quite impressed with room we stayed in (one king size bed). Room was large and clean Bathroom was spotless. The restaurant food was excellent, great service. Parking could be a problem, but we didn't have a problem.”

Aug 21, 2008 by Cindy from Honeoye Falls, NY
Overall Rating: 2
Cleanliness:[9] • Staff:[1] • Location:[9]

• Hotel itself was nice. The gentlemen working the night shift was not.
• The desk employee working the night shift on Saturday august 16, 2008.

“We ordered food at 12:45 am. It didn't arrive till 2:30. We received a call around 2:20 from front desk that said your food is down here come get it click! We were shocked at how angry he was. About 10 minutes later we here pounding on the door a delivery girl and her bouncer were there and she said sorry we got killed tonight after we told her that we didn't want it because we waited over an hour and a half and the pizza was burnt (we left it in the room) and the quesadilla was cold. But we still paid the $30. An hour and a half is too long to wait for burnt food and I didn't appreciate being forced into paying for it and the rudeness from the front desk.”

Aug 9, 2008 by Brian from Toronto, ON CA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Very attractive and comfortable rooms; ideally located for my purposes.
• Constant noise from some machinery was just below tolerable threshold.

“Ideally located for downtown activities, with adjacent parking. Very pleasant and comfortable decor, though a bit worn in spots. Restaurant was quite good. The hotel was being picketed by an ecumenical group protesting unfair labor practices the employees faced; that may influence your decision to stay.”

Aug 2, 2008 by Tara from Stony Point, NY
Overall Rating: 2
Cleanliness:[1] • Staff:[5] • Location:[5]

• Parking was convenient.
• Room had horrible odor.

“Hotel was making necessary improvements. This may have been why it was very dirty.”

Jul 24, 2008 by Julie from St George, UT
Overall Rating: 2
Cleanliness:[1] • Staff:[8] • Location:[1]

• The staff tried to be helpful.
• It was dirty and in disrepair.

“This was the worst hotel I have ever stayed at. It was in an area of the city that was very unsafe. The carpet was filthy and very faded, the wallpaper was all peeling, there was dust all over the room, it had a very bad smell. The restaurant which was very expensive ($15 for a hamburger) had the worst service I have ever encountered. We waited an hour and 15 min for our food and our drinks were never refilled. All in all this was a terrible experience and I wouldn't even recommend this hotel to my worst enemy!”

Jun 29, 2008 by Gary from Wooster, OH
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[4]

• Along the river.
• The hotel is old and needs updating.

“I would rate this a 2 star, certainly not a 3.”

May 20, 2008 by Rosemary from Binghamton, NY
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[3]

• Location.
• Hallway carpeting needed replacing. Restaurant closed early.

“While the price was reasonable, the hotel looked in need of updating. Carpeting in the hallways looked in need of replacing. Restaurant was supposed to be open until midnight, but was not. Arrived at 11 p.m. and could find no place to get anything to eat. Vending machines had no snacks.”

Apr 16, 2008 by Jill from Niagara Falls, NY
Overall Rating: 3
Cleanliness:[2] • Staff:[8] • Location:[7]

• The staff members I came into contact with were friendly.
• Dirty, smelly, unattractive, not what I expected for a 3 star, (especially a Crowne Plaza).

“I booked the Crowne expecting a great experience based on other hotels I have stayed at that were also Crowne Plazas. Unfortunately, this was not the case. The hallways smelled and you could see spots on every door where a number plate had been removed. It looked terrible! The room was outdated, and it also smelled, with wallpaper peeling from the wall and cracks in the ceiling. We initially though our hot water did not work, but it just took literally 5 minutes to heat up. The room was dirty. There was hair in the bathtub and on the sheets. I called guest services to ask a question, but the first phone I tried in the room was broke. After I tried the second phone and asked my question, (a simple question about parking) I was re-connected to another department and when nobody answered after about a minute, I just hung up. The entire parking situation was confusing. There were no instructions anywhere about where we pay or how we pay or what we needed to do. Additionally, The Crowne Plaza is supposed to offer the "sleep advantage program," but there was nothing in my room that included any part of the feature. I'm not even sure if the bed was one of the new comfortable beds that the Crowne boasts. The only positive things were that the staff I came into contact with was friendly and it was in walking distance to the arena where we were going to an event. This was a very disappointing experience.”

Oct 9, 2007 by Larry from Rochester, NY
Overall Rating: 3
Cleanliness:[7] • Staff:[6] • Location:[6]

• Nice Attractive room.
• Room above party area and noise did not stop until 1 in the morning.

“Nice hotel as long as they do not put you by banquet area wait loud bands playing to early morning. They did supply ear plugs but that did not help.”

Oct 1, 2007 by Brian from Veradale, WA
Overall Rating: 1
Cleanliness:[9] • Staff:[2] • Location:[9]

• Nice décor.
• Loud party on the patio.

“We were on the top floor (7th) there was a wedding downstairs going on until 12:30 am. The fixtures in our room were shaking until then. The hotel dismissed our complaint when we called several times to complain about the noise.”

Sep 30, 2007 by Donald from San Juan, PR
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[7]

• Price was ok.
• Distance from elevators to room, real bad pillows.

“Rooms are distant from elevators; hotel Is clean and accessible, secure.”

Nov 17, 2006 by Ap from Massapequa, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[10] • Location:[4]

• The view!
• They had the shabbiest couch in our room- maybe time for an upgrade.

“Very comfortable beds could use some updated furniture, ceiling tiles, etc. But the view of the river is beautiful.”