User Reviews for Hilton Wilmington Riverside

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Sep 4, 2008 by Elissa from Springfield, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Tempurpedic bed, down comforter and excellent price.
• Absurd parking rates and slow maid service.

“Rooms were small but well appointed in a convenient location at the end of the Riverwalk. The bed was a dream to sleep in. Very clean, especially the updated bathroom. All good views, blackout drapes, great price with a helpful front desk, sent up an I-bridge for my laptop immediately. The negatives I personally observed: maid service had not come to the room by 4:30 when I had returned from being at the beach all day, self parking rate is absurd for the not very well maintained parking lot and the snack counter is overpriced.”

Sep 4, 2008 by Grant from Seattle, WA
Overall Rating: 2
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location.
• Construction.

“You'll be disappointed to find that half of those riverview rooms have no view of the river. The stairs are under construction so every elevator ride stops on all 9 floors. The coffee from the coffee shop is a bit expensive and tastes like bilge water. Forget about this place.”

Aug 15, 2008 by Ann from Tarpon Springs, DE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Our room was beautiful with great view of the river.
• We had problems with our room key, not working almost every day.

“The hotel has recently had a major renovation and it shows! The lobby, our room and the restaurant were all beautiful. The staff was friendly and very helpful. Our only problem was the fact that the room key wouldn't work about once a day and that meant a trip down to the lobby again.”

Aug 13, 2008 by Cindy from Somerset, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Comfortable bed and great view of town.
• It was a little hard to find.

“I liked that fact that it was close to old historic buildings and restaurants. The room was clean and comfortable. The bed was great. We enjoyed the breakfast. The lady that took care of breakfast was very nice and helpful. The staff was very helpful and curious”

Dec 20, 2007 by Trent from Maysville, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The room had a great view of the battleship north Carolina.
• Despite being very comfortable the room was small.

“An excellent hotel in the heart of Downtown Wilmington. Small but very comfortable rooms.”

Nov 27, 2007 by Maggie M. from Huntsville, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Memory foam mattress!
• Small bathroom.

“Coming to visit Wilmington, I wanted to stay somewhere decent, because Wilmington hotels are not exactly luxurious. Enjoyed the Hilton. Loved our view (directly above the pool, overlooking the cape fear river). Bed was super comfy. The room I got was all bed (king) but what else are you doing in a hotel room? The lobby was nice and the manager made a point to greet me on my checkout. Overall, highly satisfied with the experience.”

Aug 4, 2007 by Brie from DC
Overall Rating: 5
Cleanliness:[4] • Staff:[2] • Location:[8]

• Great location.
• Too many room mistakes with staff unable to resolve conflicts.

“I had a dripping Air Conditioner that could not get fixed. A fire Alarm at 2:30 am disrupted sleep and threw me off for the next few days. Staff Service was the biggest disappointment. I had an error on my check out date, which caused me several trips to the front desk. I spent most of my time trying to fix my check out date. It never was resolved; they checked me out on the incorrect date in spite of several reassurances. That was frustrating. No one would answer at the front desk when you dialed from your room. The restaurant served bland by edible food. Did not accommodate business needs.”

Jun 11, 2007 by James from Henderson, NC
Overall Rating: 3
Cleanliness:[1] • Staff:[8] • Location:[8]

• King size bed.
• Charging to park your car is absurd.

“I have no plans too stay there in the future. Parking rates are crazy trying too milking for every dime you have. Fire alarm went off for about 15 minutes which turned out to be a false alarm. Also there was a dust an inch thick under the television.”

Apr 5, 2006 by Michele from Boynton Beach, FL
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Good looking, clean, very good location to go out downtown.
• Pool was closed, did not get the room I wanted.

“Good overall. Too bad when you check in you have to take what room they have for you, I didn't get both rooms I reserved beside each other, which did not make me happy. But the location is excellent.”

2 of 2 people found this review helpful.