User Reviews for Holiday Inn Raleigh (Crabtree Valley Mall)

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Apr 24, 2008 by Basil from Raleigh, NC
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[6]

• Location.
• Old looking and depressing.

“Old, dark and depressing.”

Apr 24, 2008 by Jennifer from Martinsville, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Large room, very clean.
• Not the hotels fault but it was hard to get to the parking lot from the main road.

“Large rooms with comfortable beds. It was very quiet.”

Apr 18, 2008 by Carla from Euclid, OH
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[4]

• It was convenient to the airport.
• The condition of the bathroom. Room keys did not work.

“This hotel should not have been rated a 3 star we were unaware that it was under construction the bathroom was dirty, the toilet tank and lid fit improperly the bathroom door did not close all the way, every time we left the room the room key did not work so we had to go to the desk several times. I was not given a proper wake up call so that I could catch my flight and I could have missed it. When we first arrived the remote on the TV did not function. I never want to stay in this hotel again”

Apr 18, 2008 by Robert from Dover, PA
Overall Rating: 2
Cleanliness:[1] • Staff:[5] • Location:[6]

• Not much will not hopefully stay there again.
• Old under construction dark and dingy.

“Was very upset that this hotel is rated the same as the Marriott next door.”

Apr 3, 2008 by Elvis from Greenville, SC
Overall Rating: 4
Cleanliness:[4] • Staff:[9] • Location:[6]

• The lobby area was very inviting and gives you a feeling of comfort.
• I did not believe I receive 3 star value here and thought I was overcharged.

“I would definitely rate the hotel as a 2.5 to 2.0 star hotel because of the location and look. The room itself had the look of low rated hotel however, the bed was quite comfortable.”

Apr 3, 2008 by Anna from Asheville, NC
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Staff was very friendly, as always.
• The bath part of the shower was kind of broken, made it extra slippery.

“Safe, convenient, spacious, clean, friendly staff. I get the same hotel and by now I can say that holiday inn on Highwood's blvd has been very consistent with their services.”

Mar 31, 2008 by Wendy from Graham, NC
Overall Rating: 1
Cleanliness:[2] • Staff:[5] • Location:[6]

• Location.
• Room/hotel very rundown.

“Location was a plus, close to shopping. However area surrounding hotel had several transient people roaming the road into the hotel. Room and hotel were rundown. The shower and the sink would not drain, furnishing much worn. TV was very old and reception was awful.”

Mar 30, 2008 by Shaquana from Mooresville, NC
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[8]

• Despite going through a few room changes at first they were very helpful and nice about the situation.

“The hotel is nice despite the fact that it is under construction to better serve its clients.”

Feb 27, 2008 by Robin from San Jose, CA
Overall Rating: 2
Cleanliness:[1] • Staff:[10] • Location:[8]

• Free parking, free internet
• This hotel is under renovation as of February 20 2008.

“This is a very bad place to stay as it is undergoing renovations.”

Feb 19, 2008 by Robin from Kansas City, MO
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Convenience.
• Construction above us started too early in the am.

“We can appreciate that this hotel was under renovations , but they were way under construction and I believe the hotel could have made better concessions. Would we stay there again? maybe, by then the renovations should be complete. The staff was very nice and it is in a great location.”

Feb 17, 2008 by Robin from San Jose, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[9]

• Undergoing construction --STAY AWAY until at least fall 2008.
• Undergoing construction --STAY AWAY until at least fall 2008.

“This hotel is under construction. Holiday inn needs to let people know about this before booking. It is a disaster in there.”

Feb 14, 2008 by April from Winston Salem, NC
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[9]

• Was clean and staff was very friendly.
• Was under construction. Our toilet ran the entire stay.

“The Holiday Inn is an older hotel, but is very nice for its age. Our room was beautiful and clean, everything was perfect until the toilet let us know that it was going to be the center of attention. I notified the desk that the toilet was running, but it didn't get repaired over the two nights my husband and I were there. I didn't want to switch rooms b/c I didn't won't to move all of our things, so it isn't the entire hotel's fault. Overall the stay was very nice and I would go back.”

Feb 12, 2008 by Nadia from Jacksonville, NC
Overall Rating: 4
Cleanliness:[7] • Location:[10]

• Great location for shopping. Nice staff. Shuttle to mall was really convenient.
• The beds were awful and very uncomfortable. Room smelled like smoke.

“I would only recommend this hotel if you didn't care about your back hurting and not sleeping well through the night. The beds were terrible. They were hard and really uncomfortable. The staff was nice and accommodating.”

Jan 28, 2008 by Barbara from Antioch, TN
Overall Rating: 5
Cleanliness:[5] • Staff:[6] • Location:[9]

• Not too much.
• The location, free internet hook up.

“I am disappointed in this hotel, although I have stayed there many times. The rooms are shabby, not enough TV stations to watch, and the bathrooms are not too great.”

Jan 26, 2008 by Abel from Ridgefield, CT
Overall Rating: 5
Cleanliness:[6] • Staff:[7] • Location:[7]

• Location was 5 miles from my son's house.
• Rugs were dirty. Bathroom didn't have vent. Sewer gas coming out of sink.

“This is a vintage Holiday Inn. The rooms are generally clean but in need of an upgrade. The in-house restaurant is okay but over-priced with breakfasts running at 10.00 per person including 2.50 for coffee. Location offered no other place to get breakfast on a weekday within miles. Overall, will stay in a Hampton Inn next visit.”

Jan 23, 2008 by Kevin from Emerald Isle, NC
Overall Rating: 2
Cleanliness:[4] • Staff:[6] • Location:[8]

• Location.
• It is a flea bag.

“Until it's renovated I never want to see it again. Nasty place.”

Jan 15, 2008 by Rudena from Henderson, NC
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[5]

• Beds were comfortable.
• Traffic and access to hotel.

“The hotel is clean. Convenient to shopping and restaurants.”

Dec 22, 2007 by William from Edenton, NC
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[8]

• Convenience, price was right, it met my needs.
• Very busy street and noisy outside could not check in until 3:00 pm.

“It was convenient to my classes I knew my way in that part of time the room was certainly adequate and the staff that I talked to was friendly enough I did not use their amenities and don't know what they were that was not a criteria for me. My main objective is to have clean, attractive rooms in a safe place, particularly when I travel in business. I have no real complaint.”

Dec 16, 2007 by Silvia from Oak Park, IL
Overall Rating: 4
Cleanliness:[5] • Staff:[6] • Location:[2]

• Free internet.
• Decor, beds uncomfortable, dirty carpet, location.

“This hotel is definitely not a 3 star hotel. I would have preferred to stay at Marriott or Sheraton for the price. I was disappointed with my overall stay there.”

Dec 14, 2007 by Don from Raleigh, NC
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[3]

• Nothing.
• Service, location, and overall quality were poor.

“The hotel is inappropriately rated as a 3 star hotel. Several services were broken, such as the ice machine and internet connectivity, as well as the hotel were poorly maintained.”

Dec 3, 2007 by Daniel from Indian Trail, NC
Overall Rating: 2
Staff:[4] •

• Not a thing.
• Poor service, no king non beds.

“I never want to stay there again.”

Nov 26, 2007 by Nicole from Hendersonville, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient.
• Everything was fine.

“Convenient to the freeway, clean, and friendly.”

Nov 13, 2007 by Jessica from Chicago, IL
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[7]

• Nothing, other then the staff was nice.
• Hotel was very dated. Defiantly not a 3 star like.

“This hotel was very old & dated, the bathroom in our room looked like a bathroom you would see in a hospital, no tub & stand up shower with hoses to wash you with. This is defiantly not a 3 star hotel; I would say a 2 or 2.5 star. The area is nice & near the Crabtree valley mall. I would never stay here again or recommend anyone else to stay here.”

Nov 8, 2007 by Al from Marietta, GA
Overall Rating: 3
Cleanliness:[3] • Staff:[4] • Location:[5]

• Location.
• Not up to the standards of the advertised star rating.

“Not very clean. Beds were uncomfortable. Lobby was old and unfriendly.”

Nov 6, 2007 by Jon from Roebuck, SC
Overall Rating: 5
Cleanliness:[4] • Staff:[8] • Location:[6]

• Close to dining and shopping.
• Very dirty bathrooms, TV remote partially worked.

“This is a decent hotel for a 2 star rating, however there was mold in the shower and the remote or the TV would turn on but not off and the volume could not be adjusted, TV buttons did not work at all. Not what I expected searching for a hotel with at least a 3 star rating.”

Nov 2, 2007 by Chris from Greer, SC
Overall Rating: 3
Cleanliness:[3] • Staff:[7] • Location:[4]

• Proximity to dining and entertainment.
• Hotel room was dirty, internet in room did not work, access to the hotel from main road was almost impossible to access.

“Needs to be reduced in star rating. Very inconvenient access from main road. Internet in room did not work and hotel did nothing to repair or refund any part of room.”

Oct 23, 2007 by Cindy from Winston Salem, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The front desk girl & the manager.

“The hotel could be a little cleaner. The manager and front desk people threaten to call the police at 11:00 am because I was not out of the room. I was told not to come back to the hotel anymore because I was not out the room at 11 am. I've been doing business traveling for approximately. 22 year stayed at over 150 hotels. I've never been treated that bad in my life.”

Oct 17, 2007 by Faith from Greensboro, NC
Overall Rating: 1
Cleanliness:[1] • Staff:[4] • Location:[8]

• It was convenient to highway and shopping.
• I had body fluids on my comforter, not pleasant appearance.

“I would never recommend this hotel to anyone! There were bodily fluid stains on my comforter and it was not slob. I was not contacted by management during my stay to resolve the problem, though I brought the comforter downstairs to the lobby for the staff to see. Horrible, the restaurant did not strike me as being clean or appetizing either. Bathroom was small and the towels thin, and for a room that can accommodate 4 people there are only 3 washcloths placed in the room. Staff that was there seemed like they wanted to be helpful, but when I had an issue it was passed on and I was not contacted.”

Oct 17, 2007 by Ashley from Kinston, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff.
• Wallpaper coming off in room.

“Hotel was nice and the staff was very helpful. They arranged transportation for us, as well as gave us a coupon for the restaurant that we were going to.”

Oct 15, 2007 by Barry from Winston-Salem, NC
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[1]

• It was a terrible hotel. Nothing to like about this hotel.
• Dimly lit in hallways. Missing shower fixtures and rust stains around drain.

“Hotel was terrible.”

Oct 10, 2007 by Phillip H. from Bayboro, NC
Overall Rating: 5
Cleanliness:[6] • Staff:[8] • Location:[7]

• The staff was very well presented, nice uniforms.
• Old, dated, musty smell in spots, too much air freshener in others.

“This hotel is a decent hotel. It is old we stayed in a "renovated" room and you could not tell it. The bathrooms are small and dated the rooms are large, but the furniture is not comfortable. The sheets are way too small for the bed and they kept pulling off in the middle of the night. The rooms were kind of musty smelling but the hallways were just bombarded with air freshener our family coughed and eyes watered every time we got off the elevator. The location of the hotel is good with close proximity to quite a few parks and a large mall. Definitely felt like I got ripped off by paying for a 3 star hotel when it was definitely not. The whole hotel reeked of air freshener if I had paid for a 2 star like this one should have been rated I would have been disappointed but would have thought "you get what you pay for." But I paid much too much for this hotel simply because of the star rating.”

Oct 10, 2007 by L. from Hamlet, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Front desk staff is outstanding. Excellent service!
• Musty smell when I walked in the room.

“Beautiful lobby. Friendly staff. Musty smell when I walked into the room. Housekeeping took care of this right away with a spray. Killed the odor, but not the cause. Great location. Would stay here again without hesitation.”

Oct 9, 2007 by Jimmy from Morehead City, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• The ease of check in.
• We had an exterior light shining in the window, but most didn't have this problem.

“Clean, comfortable and good location. Very happy with my stay.”

Oct 8, 2007 by Karen from Cornelius, NC
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[6]

• Location.
• Older property needs updating.

“Very basic good for solo business traveler. An older property that barely merits a 3 star rating in my opinion. But overall clean, safe, and an excellent location.”

Oct 7, 2007 by William from Montevallo, AL
Overall Rating: 3
Cleanliness:[2] • Staff:[3] • Location:[6]

• Location.
• Dirty; not well kept. Needs restoration.

“This hotel does not belong in the 3 star category.”

Sep 15, 2007 by Mark from West Yarmouth, MA
Overall Rating: 4
Cleanliness:[4] • Staff:[5] • Location:[7]

• Not much.
• No breakfast that would be fast and convenient.

“Could use lots of updating. Wallpaper bubbling off the walls, hallways musty, and rooms too small for the size of the furniture.”

Sep 12, 2007 by Bob from Elizabeth City, NC
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Convenient location to shopping and fairgrounds.
• AC system cycled frequently.

“Staff was friendly and the quality of the rooms has improved over the past year.”

Sep 7, 2007 by Angeline from Maxton, NC
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Made every attempt to meet our requests.
• I missed the continental breakfast, but I have to remember the price I paid.

“Good location, convenient for shopping and dining.”

Sep 3, 2007 by William from Edenton, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Price and proximity to my business in Raleigh.
• No complaints.

“I had never tried them before this year. The holiday inn was fine, I was not disappointed in any way and it met all my expectations and needs.”

Aug 27, 2007 by William from Edenton, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Basically, it was closely located to my reason for being in Raleigh and had a price and rating I looked for.
• Worst thing was that I had to turn back in a lot of traffic to get to my destination.

“The accommodation was fine. The service was good.”

Aug 27, 2007 by Chris from Sprin G Lake, NC
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[10]

• I did not like anything at all!
• The hotel staff was extremely rude and disrespectful!

“My overall experience in this hotel was nothing more than horrible. I had an altercation with the front desk staff, mainly one woman who was the rudest and most ignorant person on top of being a liar! As I was calling from my room to address a certain issue, she simply hung up on me and would not answer the phone from my call backs! I spoke to the manager and told him the situation. The hotel is old and looks run down with an overall uninviting appeal! The food at the restaurant was not good at all. Might as well server me a lunch able. I wish to never return to that hotel and will advise my friends and business partners to steer clear of it.”

Aug 17, 2007 by Alyce from Southern Pines, NC
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[7]

• Friendly and helpful staff.
• Location and rather dated.

“Hotel is old, needs updating, but very friendly and helpful staff. The hotel is not easy walk to the mall, requiring crossing 8 lanes of traffic; however there is a courtesy van available.”

Aug 1, 2007 by Gerry from Shallotte, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Clean and cozy.
• No ventilations in Bathroom.

“Employees were great. Needed to get in room early in order to prepare for a wedding. Personnel made it possible and we made the wedding in our suit and dress in plenty of time. Nice experience. While I was staying at a hotel, it would have been nice if the room would have been more romantic. But it was more than sufficient!”

Jul 30, 2007 by Jim from Cincinnati, OH
Overall Rating: 4
Cleanliness:[7] • Staff:[5] • Location:[6]

• Free internet.
• Poor towels, outdated, room smelled.

“The amenities look like a 3-star on paper but do not perform as such. This hotel is below average in almost every way: appearance, customer service, towels, aroma, food, etc. For instance, every time I stay there, the sheet comes off the bed during the middle of the night, exposing the bare mattress. The towels are practically seen through. Employees are typically not as friendly as at other hotels in the area.”

Jul 28, 2007 by Elizabeth from Lincoln, RI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Spacious, clean, attractive room and with efficient room service.
• Ice machines did not work on every floor and need to use slow elevator.

“This hotel is conveniently located downtown Raleigh and near great restaurants and shopping. Staff is cordial and professional. Steak house is excellent and room service is efficient. Rooms are clean and spacious with hi-speed internet. Great for the business traveler.”

Jul 22, 2007 by Brian from Rocky Mount, NC
Overall Rating: 3
Cleanliness:[2] • Staff:[6] •

• Free high speed internet.
• Stain on hotel room wall, damaged toilet seat.

“Very old 3 star hotel that should be a rated lower.”

Jul 21, 2007 by Alan from Dunwoody, GA
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[6]

• Exercise room, friendly staff.
• Mold in bathroom, very unattractive lobby, building was a little dirty and shabby.

“Low end Holiday Inn. Definitely not 3 star. Location okay. Terrible lobby. Building a little shabby and dirty. Exercise room was good, staff friendly, updated bed linens and comforter. Overall, not a very attractive place to stay. Mold is bathroom tub was a real turn-off as well.”

Jul 13, 2007 by Rodney from Goldsboro, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location.
• Very dated.

“Would stay again but the Marriott I stayed at, was much better.”

Jul 9, 2007 by Meredith T. from Chattanooga, TN
Overall Rating: 6
Cleanliness:[9] • Staff:[10] • Location:[10]

• Friendly staff, good location, room was very clean.
• My floor (2nd) reeked of mold which they tried to cover with air freshener, bright light outside my window.

“It is somewhat better on the inside than the outside. My floor smelled like mold and the only working ice machine was on the 5th floor. Staff was very helpful and the room was clean. Watch out for that drainage crater in the parking lot. It could seriously damage your car.”

Jun 1, 2007 by Scott from Vero Beach, FL
Overall Rating: 2
Cleanliness:[5] • Staff:[4] • Location:[7]

• Not what I expected.
• Quality.

“Typical holiday Inn.”