User Reviews for Quality Inn Buffalo Airport

Research User Reviews for Quality Inn Buffalo Airport (1-20 of 131)

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Nov 17, 2008 by DAN from Westlake,OH
Overall Rating: 5

• The room was large.
• The hallways were filthy.

“This hotel was not as bad as I expected it to be based on other rewiews. The hallways were filthy,butthe room was very clean and large.The bathroom was large and had a big bathtub there was plenty of hot water. The beds were comfortable enough. I did not try the breakfast bar.They had HBO.”

Sep 3, 2008 by Laura from West Chester, OH
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[6]

• Leaving.
• This hotel is filthy and the staff is unaccommodating.

“Upon arrival the lobby and parking lot were generally dirty. Our room was even worse. The bathroom looked like the towels had been changed but the soap packages were wet and the shampoos were half used. The mirror and counter top had not been cleaned. On the coffee pot there was a large bunch of hair, as if pulled from a hairbrush. The non smoking room smelled of old cigarettes and mold. When I requested for housekeeping to come and clean the bathroom, the front desk told me that they would check if housekeeping had gone for the day. They never came, and no word was ever mentioned. At night when we returned to the hotel, there was no where to park and the front desk suggested that we just park in front of an abandoned building near by and that they hadn't seen anyone get towed. This is my first bad encounter. This whole experience was a complete disappointment.”

Sep 3, 2008 by V from North Babylon, NY
Overall Rating: 5
Cleanliness:[2] • Staff:[9] • Location:[8]

• Convenient location, great price.
• Untidy rooms, bad housekeeping.

“The rooms reeked of smoke, was not properly cleaned after the last guest (ex; ash tray had still cigar butts from the previous occupant etc).”

Sep 1, 2008 by Michael from Brooklyn, NY
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• The hot tub was very refreshing after a hard day.
• The room was adjacent to an exit. Every time someone would exit, it would shut with a thud that shook the room.

“The free continental breakfast was good. It included hard-boiled eggs, fresh bagels, milk and juices of all kinds. That alone save my family $50 on breakfast charges.”

Aug 10, 2008 by Dave from Orient, OH
Overall Rating: 3
Cleanliness:[2] • Staff:[6] •

• Sheets appeared to be clean.
• Bathroom.

“Lots of construction, no parking. Older hotel with some updates. Bathroom was bad and it had lots of mold in the tub area. Also had a hole in the bottom of the tub, makes you wonder where the water ends up. This is not a 2 star hotel.”

Aug 8, 2008 by Candace from Los Angeles, CA
Overall Rating: 7
Cleanliness:[5] • Staff:[10] • Location:[10]

• Friendly staff; very close to airport.
• Dingy hallways. Place needs a facelift.

“If you need to make an early flight at Buffalo-Niagara airport, this hotel is a good. The staff is very nice and helpful as well and they have quality Jhirmack bath items in the bathroom. There's a McDonalds right on the corner--important if you're worried about a long flight with no food on offer (there is a good spot in the airport which offers a killer beef on weck -not, however, at 6 am). That being said, the hotel needs a major facelift. The halls are dingy and even the non-smoking area smells funky.”

Jul 17, 2008 by Maryanne from Plattsburgh, NY
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[5]

• Location was pretty good for all points Cheektowaga, right across from the airport.
• Not enough on site parking, congested check-in.

“Overall the hotel was adequate, on the low end of acceptable. Check in was night marsh, with cars lined up down the street and only two clerks (around 5:00 pm on a Friday). It took over 1/2 hour to check in. Parking was difficult, there did not seem to be enough spaces to accommodate all the guests. To be fair, there seemed to be re-modeling and reconstruction going on, so that probably accounted for much of the congestion and the lack of polish - it certainly accounted for the dust! The rooms, especially the bathrooms, were not all that clean either, however. For the price in the area, it was barely okay. However, the night we stayed, there was no room at the (other) inns so to speak!”

Jul 8, 2008 by Rebecca from Beamsville, ON CA
Overall Rating: 1
Cleanliness:[4] • Staff:[3] • Location:[5]

• Friendly staff.
• Hard to find the room. Very inconvenient from the main office.

“Just needed to sleep before a flight but walls were way too thin and could not sleep because of neighbors TV and talking. Next time I would spend more and stay at a Hilton so I could at least sleep.”

Jun 5, 2008 by Joseph from Downingtown, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Convenient - close to the airport and about five minutes from my destination. I will most likely stay there again.
• Was not in the hotel long enough to find something bad to report.

“A) The hotel had a friendly and knowledgeable staff when we arrived at the hotel. B) The rooms were clean and comfortable.”

Apr 29, 2008 by Jessica from Limestone, NY
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[1]

• Across from airport.
• Loud, dirty, out of date.

“Very noisy, I could hear conversations going on in the next room. Room was very dirty and out dated.”

Apr 15, 2008 by Christy from Phelps, NY
Overall Rating: 2
Cleanliness:[3] • Staff:[1] • Location:[9]

• Location.
• Really poor, horrible service. Hotel staff talking about us and not respecting our privacy.

“This hotel experience was absolutely horrible. The staff were talking about us so we could hear them from tables away. We asked to not be disturbed because my husband was sleeping during the day so they called our room every single 1/2 hour just so they could get in and clean the room. Very poor experience overall.”

Mar 18, 2008 by Val from Toronto, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Across from airport, clean and comfortable, good price
• The pool is a bit dated, would not use it.

“This hotel was good value for the price. They offer an on-call shuttle service, basic but varied breakfast options, and the room amenities are comfortable.”

Jan 22, 2008 by Fiona from Toronto, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[10]

• The location was great for a very early flight out.
• I found the pool area to be dirty. By the hot tub there were ants crawling about.

“Overall the hotel met our needs very well. It was great and easy access to the airport. Having the shuttle to the airport was also a great help. I would have enjoyed it more if the extra pillows we had requested twice and never rec'd had been available and if the pool deck area had not had ants crawling about.”

Jan 4, 2008 by Brad from Quincy, MA
Overall Rating: 1
Cleanliness:[3] • Staff:[5] • Location:[5]

• Location.
• Door opening/closing noise, walls not soundproofed.

“Location is right next to airport and just off the interstate, making it convenient. Beds were small, uncomfortable, and missing some bed sheets. Bathroom had paint chipping and mildew. Walls were not soundproofed and could hear TV from adjacent rooms. Doors opening and closing made loud noises, frequently waking me up.”

Jan 3, 2008 by Geraldine from Deltona, FL
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[1]

• Free news papers.
• The hotel manager didn't want to give me credit.

“The rooms are a very bad smoke smell & after an ionizer was put in our room we still had to use air freshener just to stand the smell. I was told that it was an old hotel & all of the rooms smelled that way. I had to stay 9 days in this hell hole & I had someone put on my door do not disturb so they wouldn't have to clean our room.”

Jan 2, 2008 by Steve from Toronto, ON CA
Overall Rating: 2
Cleanliness:[2] • Staff:[5] • Location:[6]

• Location.
• It's in a McDonalds parking lot, and the rooms are dirty/old.

“Not a great hotel, I expected a cleaner, newer hotel.”

Dec 13, 2007 by Jackie from Scarborough, ON CA
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[5]

• Free coffee and tea 24/7.
• Too close to airport.

“The hotel was good value for money. The staff was very friendly and the hotel was clean. The free continental breakfast was good and fresh with ample variety. I loved the free coffee/tea/hot chocolate in the lobby available 24/7. The parking area was quite dark and the sounds of planes flying overhead made it difficult to fall asleep (but only on the first night). Overall, I would recommend this hotel for one or two night stays.”

Nov 21, 2007 by Joseph from Lynnfield, MA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[10]

• Cheap and convenient.
• The bed was uncomfortable and the walls were thin.

“The hotel was fine for the price and purpose.”

Nov 16, 2007 by Suchitra from Milwaukee, WI
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[5]

• Good location, easy to find.
• Poor facilities.

“The location is good and very easy to find. However the facilities are poor/very poor. The broadband connection is downloading a page takes 1/2 an hour. As for the free breakfast, go early to get something to eat else you may not find anything. Breakfast include boiled egg, bagel, cereal, milk and tiny muffins.”

Nov 15, 2007 by Tennelle from Costa Mesa, CA
Overall Rating: 2
Cleanliness:[2] • Staff:[1] • Location:[8]

• Indoor pool.
• Dirty, dirty, rude employees.

“I would not ever stay at this hotel again. We had no maid service for 2 days straight. Ur bathroom toilet broke and the desk refused to call maintenance.”

Nov 14, 2007 by Susan from Caledon, ON CA
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[9]

• I liked the size of the bathroom and the complimentary breakfast.
• There is nothing I did not like.

“I was quite surprised. I really didn't expect it to be as clean as it was and I certainly didn't expect to get such a fantastic room.”

Nov 14, 2007 by Catie from Marietta, OH
Overall Rating: 3
Cleanliness:[5] • Staff:[3] • Location:[5]

• Nothing.
• Disorganized and dirty.

“The room was horrible the smoke detector was hanging form the ceiling from its wires. The continental breakfast was just fruit and yogurt. The staff was not friendly they were not rude, just not friendly. The hotel was in an area full of construction and there was no enough parking. We had to park 5 minutes away from the hotel.”

Nov 13, 2007 by Sandra from Ellington, CT
Overall Rating: 2
Cleanliness:[5] • Staff:[7] • Location:[8]

• They were located close to the interstate.
• Messed up our reservation, had to change rooms.

“This hotel was pretty nice, could have been better. They messed up our reservation, told me we had to leave the hotel. They got it straightened out for me quickly, but we had to change a room which was extremely incontinent.”

Nov 9, 2007 by Bob from Hilton, NY
Overall Rating: 5
Cleanliness:[5] • Staff:[6] • Location:[6]

• Price.
• Poor upkeep, noisy!

“Met my needs. Not what you would call attractive. Thin walls. Bathroom clean sinks painted, rather shabby. Would rather not stay here again.”

Nov 6, 2007 by Tom from Toronto
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[2]

• Staff was well versed in apologies.
• Mold, dirt, smell, no parking, noisy, gross!

“After checking in we found our room with the door wide open (how welcoming!) And all the furniture piled on the beds (the staff apologized profusely). Upon entering the room there was an odor of cheap men's cologne gone bad although I assume it was air freshener. The conversations in the adjoining rooms were entertaining as the walls were paper thin. The back door was open to anyone who cared to walk in for a tour. The mold on the walls, in the coffeemaker and in the bathroom was multiplying nicely. Each time we used the toilet we prayed it would flush after a five minute agonizing pathetic swirl. After a long day of shopping we searched for a parking spot and found nothing available after 10 pm. Dragging our weary selves into the inn we found we were unable to get into our room as the staff believed we had checked out (although the room was not cleaned). The staff apologized profusely. The beds were lumpy and the blankets full of holes. I must say that the staff (when not asleep at the desk) was very good at apologizing. We think this inn should follow the example of the building next door and succumb to a demolition!”

Oct 9, 2007 by Paul from London, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[7]

• Location.
• Parking.

“Met my expectations for location, beds exceeded my expectations.”

Sep 12, 2007 by Frank from Bridgeport, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Front desk clerk was very friendly and helpful with restaurant recommendations, etc.
• Bathroom was outdated. Needs upgrading.

“Hotel met my expectations and served the purpose intended. I had a pleasant stay and a good nights sleep. Staff was courteous and helpful.”

Sep 12, 2007 by James from Graham, NC
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[9]

• It was very close to the airport and provided a shuttle to the airport.
• The bathroom was unclean and hairs everywhere. 5 hours after I complained, it was still not cleaned.

“I arrived at the hotel with my girlfriend around 4pm. When I entered the room, I noticed that the bathroom was not cleaned. There were hairs of various assortments on the sink, on the floor, on the toilet and in the tub. I went down to the front desk and ask that it be cleaned. The lady at the front said that it would take about an hour. My girlfriend and I went out for about five hours and when we arrived back at the room, the bathroom still had not been cleaned. When I called the front desk, the clerk apologized, offered a credit on the room for the inconvenience and sent someone up to clean. The gentleman who cleaned the bathroom was very nice, and did get the bathroom in excellent shape. However, the next day when I checked out, there was no knowledge at the front desk regarding a credit on my stay. I actually had to leave a message for the manager explaining in detail the situation and request a call back. As of the time of this post, I have yet to receive a call or an apology from any one other than manager, the gentleman who cleaned the room.”

Sep 4, 2007 by Karen from Los Gatos, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[10]

• Close to airport, provided breakfast, had a pool.
• Uncomfortable beds.

“This hotel met our expectations, it was close to the airport - which was great for a late night arrival, provided a tasty breakfast and friendly service.”

Sep 3, 2007 by Rob from Whitby, ON CA
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[6]

• Convenient to buffalo airport.
• Bathroom could be renovated - cracks in sink.

“If staying for a long period, I would choose another hotel.”

Aug 28, 2007 by Lee from Frederick, MD
Overall Rating: 3
Cleanliness:[2] • Staff:[3] • Location:[5]

• The location was very close to the local airport.
• Not very clean, staff was unhelpful; facilities were not up to standard, limited parking.

“This place is a bottom of the barrel economy hotel. Even for the price we paid, we would have been better off staying in our car. The place wasn't clean, sheets/towels/toiletries were missing each night, the staff was moody and unhelpful, the breakfast was horrible (even the milk was warm) and we couldn't find parking at 10PM.”

Aug 27, 2007 by Marla from Atlanta, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[5] • Location:[10]

• Was cleaner than I expected it would be.
• Very limited parking.

“This hotel was a lot cleaner than I thought it would be, based on previous reviews I had read. It was a great value and the location is excellent. I would recommend it.”

Aug 26, 2007 by Sarah from Jackson, NJ
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• The staff is friendly and accommodating. Wonderful people.
• Minor issues, pool not deep for adults, no room service.

“The staff was great and friendly, willing to help at any time.”

Aug 24, 2007 by Veli from Urbana, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• It is good for 2 star hotels.
• Internet service was bad.

“Thank you for the service.”

Aug 24, 2007 by Jonathan from Goldsboro, NC
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Clean.
• Missing towels and pillow cases on some days.

“Computer provided was slow. Housekeeping had to be reminded to bring towels, pillow cases and assorted toiletries. Otherwise, nice experience.”

Aug 23, 2007 by Tracy from Brampton, ON CA
Overall Rating: 4
Cleanliness:[4] • Staff:[5] • Location:[6]

• Location.
• Bugs in room.

“Our room was large, but I found it to be dirty and in need of renovation.”

Aug 14, 2007 by Sehoon from College Station, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• It's dirty from carpet to bed and bugs are all around.

“This Inn cannot be worth of 2 stars, 1 star is enough.”

Aug 13, 2007 by Danielle from Oakville, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location. Close to airport and restaurants.
• Set back off road for accessing - not that great a problem really.

“We were pleased to see the cute cafe area in lobby and the swimming pool. Did not expect either and thought this is better than I expected.”

Aug 4, 2007 by Donald from Silver City, NM
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[8]

• Location.
• Not very clean & rude staff.

“The above evaluation says it all. Overrated.”

Aug 1, 2007 by Raz from Toronto, ON CA
Overall Rating: 5
Cleanliness:[3] • Staff:[3] • Location:[5]

• Close to airport.
• Shuttle service was very poor.

“Close to airport, that's it.”

Jul 7, 2007 by Dustin from Chicago, IL
Overall Rating: 3
Cleanliness:[3] • Location:[10]

• Tall ceilings.
• Wireless did not work.

“Good location across from airport. Very basic accommodations.”

Jun 18, 2007 by Laura from Toronto, ON CA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Staff was very friendly.
• Corridors could be better lit.

“This was a great experience.”

Jun 12, 2007 by Harold from Roswell, GA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[7]

• Outstanding hotel for the cost.

“Outstanding hotel for the cost. Close to the airport, eating, shopping, etc. Great staff and very clean room.”

May 30, 2007 by Steve from Woodstock, ON CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[7]

• There was nothing I liked.
• The hotel was dirty, staff were not helpful, room was old dated and worn.

“This hotel should not have a rating, I have stayed in a number of hotel rooms from 5 star resorts to bargain basement motel rooms, this hotel was worst then I would let my dog sleep in. If I had not already paid for the hotel and having an early flight the next morning I would have walked out.”

May 23, 2007 by Larry from Yonkers, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly ladies at the front desk.
• Bagels were a little stale.

“Excellent spot for my short term excursions to buffalo.”

May 21, 2007 by Trudy from Smithville, ON CA
Overall Rating: 0
Cleanliness:[7] • Staff:[10] • Location:[9]

• Very friendly and accommodating staff. Directions from hotel staff were excellent with a printout of directions when you request directions.
• Needs some sprucing up on the outside.

“Very friendly staff. Close to shopping and restaurants.”

May 11, 2007 by Larry from Yonkers, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly staff!
• Everything was all good!

“I would prefer to stay at this hotel for every visit to Buffalo.”

May 10, 2007 by Sol from Baltimore, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great value, location, and service.
• It was a bit hard to find our room when we drove around the back, it could use more lighting and signage.

“A happy customer.”

Feb 28, 2007 by Bill from Webster, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Good price for the features & location; continental breakfast was good.
• Wireless internet connection was slow.

“I would recommend this hotel for the features & cost; staff was very good; location & space were very good.”

Jan 18, 2007 by Kimberly from Delanson, NY
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[8]

• The front desk staff was very nice and pool was warm.
• The housekeeping staff was using inappropriate language and didn't keep the place clean.

“Overall, my stay at the quality inn was good. The housekeeping in general of the hotel could have been improved and the exercise room was poor. However, the front desk staff was very nice and very helpful. The continental breakfast was very good and the pool was clean and warm. The room was very clean and comfortable.”