User Reviews for Hilton Durham Near Duke University

Research User Reviews for Hilton Durham Near Duke University (1-20 of 160)

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Dec 2, 2009 by Mary from Southern Pines,NC
Overall Rating: 10

• Clean, good location, modern and the
  staff was helpful.

“Close to campus, shopping etc. Really like the location, the room was clean and as expected. nice trip, felt safe.”

Sep 25, 2009 by Peggy from Wellington,OH
Overall Rating: 9

• Very clean and the housekeeping did not knock on the door early in the morning. She watched for us to leave.

“Great for travelers visiting students at Duke university. Just a few minutes from campus. Offers comfortable rooms, clean dining areas, friendly service.”

Aug 5, 2009 by Evelyn from High Point,NC
Overall Rating: 10

• They were very accomodating. We arrived early and they found rooms close together.

“The staff were wonderful. We were in town for a swim meet and needed to check in very early so our swimmers could rest between sessions. They were very accomodating, finding rooms that were available and close together!”

Jul 31, 2009 by Bart from New York,NY
Overall Rating: 10

• The room was very comfortable and clean.
• There was nothing that I disliked.

“This hotel was an excellent place to stay with a teenager on a college touring trip. This hotel is very close to Duke and also close to UNC. Internet access was included in the room price too.”

Jul 14, 2009 by tim from Royersford,PA
Overall Rating: 10

• staff was extremely courteous

“I can't say adequately the friendliness of the staff”

Jul 6, 2009 by Bruce from Gulfport,MS
Overall Rating: 0

• Room was clean and close to interstate.
• Restaurant closed in evening, small bathroom.

“The room was adequate but the bathroom was very small. The restaurant was closed in the evening.”

Jun 26, 2009 by Lisa from Jacksonville,FL
Overall Rating: 8

• The lobby is very inviting and plush.
• The room and bathroom were super small.

“The hotel met my high standard for cleanliness and comfort.”

Jun 19, 2009 by Etha from Oxford,PA
Overall Rating: 9

• Nice toiletries.

“Great.”

May 20, 2009 by Paul from Brooklyn,NY
Overall Rating: 10

• The hotel manager was outstanding and made my stay as positive an experience as i have had.
• Hotel was a little older.

“The hotel was good but the staff was outstanding. This is the hotel that
I plan on staying in whenever
I visit Durham.”

Mar 10, 2009 by Phillip from Connellys Springs,NC
Overall Rating: 7

• The beds were very comfortable! The lady in the bar/restaurant was nice.
• The lady in the Starbucks was very unkind and had no customer service. Did not even give me any creamer. I had to ask the janitor to get me some.

“Hotel was okay. Liked the beds.”

Mar 6, 2009 by David from Cleveland,TN
Overall Rating: 10

• Very nice room. Very comfortable.
• Somewhat noisy AC unit.

“Excellent hotel. Have stayed there before and hoped I would stay again, which I did.”

Mar 2, 2009 by Kevin from Petersburg,VA
Overall Rating: 8

• Hotel staff was very good.
• Hotel needs to follow through on repairs.

“Overall hotel was good with excellent staff. Repairs to rooms need to be completed.”

Feb 17, 2009 by Ann from South Boston,VA
Overall Rating: 7

• Free shuttle service around town.
• Non-smoking hotel and room, but room was smoked in the night before without a doubt. It reeked.

“The hotel was nice. The staff was friendly, but a little too friendly. I had to wait at the front desk for ten minutes in order to check out while the receptionist was joking around with another guest talking about weaves and getting their hair did until the subject was exhausted and the receptionist had time to check me out. That was very annoying.”

Feb 9, 2009 by Claressa from Goldsboro,NC
Overall Rating: 8

• It was like all Hilton nice, quite and clean.
• They forgot to wake me up & I almost missed my appt.

“Great hotel and staff were friendly. my main complaint is they forgot to wake me up at 6:30 a.m. as i requested. This hotel was very clean and close to my appointment the following day.”

Feb 4, 2009 by John from Georgetown,TX
Overall Rating: 9

• Friendly, helpful staff and wonderful bed and bedding!
• Buzzing from a bed ballast in a fluorescent fixture right outside our room.

“This hotel is easy to reach from the airport and within a 10 minute drive of Duke University and Duke Medical. The rooms are spacious with good internet access and wonderful beds and luxurious bedding! The friendly and competent staff provide great service.”

Jan 12, 2009 by Chris from Barboursville,WV
Overall Rating: 10

• The location was central to all of my needs.
• The restaurant/bar closed too early.

“Great location. Staff was great. Excellent shuttle service. I would recommend this hotel to anyone!”

Dec 30, 2008 by Nancy from Tulsa,OK
Overall Rating: 9

• Comfortable bed; complimentary crib; friendly staff.
• Pool outside not indoors.

“Very comfortable room with upgrades, though tub was older. Friendly staff. Not sure how bar would affect stay if it was more crowded.”

Dec 22, 2008 by Jenna from Gaithersburg,MD
Overall Rating: 8

• I liked the comfortable bedding and the bathroom amenities.
• I wish they had continental breakfast. Also, the heat made a big squeak every time it came on.

“This was a very beautiful and comfortable hotel. There were a few restaurants and fast food places to choose from, but a few more options would have been nice. The staff was friendly and were happy to provide us with plastic ware when we needed it.”

Nov 27, 2008 by Mark from Atlanta,GA
Overall Rating: 10

• The beds & pillows were awesome, so was the lounge chair.
• Coffee was $2 in the lobby, crack in bathroom sink.

“Very nice, recently upgraded business hotel. Comfy beds, a good desk and reading chair. WiFi is now free which isn't the case in a lot of business hotels. Hotel restaurant food and coffee are over priced, but Cracker Barrel is right next door. The staff was friendly, attentive, and helpful.”

Nov 20, 2008 by Katherine from Wilmington,NC
Overall Rating: 10

• It was no very nice, the people, the room was nice and the bed was comfortable.

“Thanks for getting us a nice motel. We travel a lot and this experience was great, thanks to you.”

Oct 6, 2008 by Gina
Overall Rating: 9

• Large room, good beds, convenient to Duke Medical Center.
• There wasn't anything I didn't like.

“The room was clean, plenty of towels, quality bath products and the beds were very comfortable with plenty of pillows. The check in and check out were easy and they delivered a newspaper to the door.”

Sep 29, 2008 by Doris
Overall Rating: 9

• Modern, quiet.
• No continental breakfast.

“Thought it was very nice, comfortable and quiet.”

Sep 10, 2008 by Jim from Brighton, MI
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[8]

• Good access to freeway.
• Should upgrade their TVs.

“Nice place, quiet.”

Sep 10, 2008 by Matt from Blythewood, SC
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Friendly staff.
• Shuttle service stopped sooner than said.

“Overall a good experience. One issue with the shuttle but the hotel provided a cab at no expense.”

Sep 4, 2008 by Robbin from Louisburg, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great bed to sleep on!
• That we had to leave!

“Wonderful service/great room.”

Sep 3, 2008 by xiao
Overall Rating: 10

• Good.

“It's excellent.”

Aug 24, 2008 by Joanne from Columbia, SC
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[8]

• Van service to Duke Hospital.
• Undergoing remodeling of the lobby.

“It met our requirements for a quiet comfortable night for a medical appointment.”

Aug 20, 2008 by Cindy from Hillsboro, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[9]

• Comfortable and clean.
• Restaurant was WAY too expensive. Coffee was $3 a cup, not free.

“Nice and clean. Friendly staff.”

Aug 18, 2008 by Karen from Decatur, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Very attractive and spacious room.
• The lobby was undergoing renovations and the work was quite noisy.

“Easy drive to downtown Durham as well as Duke University. Attractive rooms and lobby. Has a decent workout facility and a guest laundry.”

Aug 15, 2008 by Kathleen from Lexington, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I enjoyed the cleanliness and friendliness of the hotel and staff.
• I have nothing negative to say, the hotel was great.

“I enjoyed the hotel. It was very clean and the staff was great. We went for a family reunion and knew nothing about the area, the staff helped with directions and any other needs we had.”

Aug 14, 2008 by Chris from Wilmington, NC
Overall Rating: 3
Cleanliness:[7] • Staff:[5] • Location:[7]

• Close to venue for which we traveled.
• Problems with TV, ridiculously loud AC, football team on floor being awakened by coaches pounding on doors at 6 am.

“In a pinch, I'd flop just about anywhere. If I really wanted to sleep or relax, this would not be the place. Staff was great, friendly & courteous. But the room-the TV was broken & the AC unit sounded like an electric garage door opening and closing all night. I couldn't wait to drive several hours home just to get some sleep.”

Aug 11, 2008 by Don from Waxhaw, NC
Overall Rating: 6
Cleanliness:[9] • Staff:[7] • Location:[9]

• Nice location, lobby looks good.
• Rooms were average, pull out couch, very cheap model.

“The hotel is n a nice location. Has nice pool, whirlpool was not working. I was disappointed when they told me there were none available and offered me a couch or roll out bed. I did not have a good night sleep on a sofa bed. The hotel was almost empty when I checked in and I felt like they just didn't want to give me the correct room, A notch down from the Millennium.”

Aug 3, 2008 by Jimmy from Clinton, NC
Overall Rating: 9
Cleanliness:[8] • Staff:[8] •

• Liked the comfort of the down comforter on the bed.
• There was no wireless access for my laptop.

“This is my second stay at this property and I have enjoyed the comfort and staff. I would stay there a third time.”

Jul 23, 2008 by Denise R. from Dorchester, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff was very friendly and the price was excellent.
• Plug in bathroom didn't work.

“This was a nice hotel for me to stay at will stay at again in the future.”

Jul 17, 2008 by Ashley from Northport, AL
Overall Rating: 5
Cleanliness:[7] • Staff:[6] • Location:[2]

• The hotel was nice but the location was awful.
• We had homeless come up to us in the parking lot asking for money.

“The hotel had nice rooms. The staff was rather subdued and did not go above and beyond. The area that the hotel was in was not a good location. We kept having homeless people come up to us in the parking lot asking us for money and the hotel staff was nowhere to be found.”

Jul 16, 2008 by Michael from Atlanta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean well lit nice beds.
• None.

“Convenient, right of the interstate. Restaurants nearby. Rooms are a nice size. Staff was nice and agreed to give us 2 beds in place of a King. Ample close parking. Nice on site restaurant and bar. Room was clean.”

Jun 9, 2008 by Lena from Acworth, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Quick response of hotel staff to problems.

“Nice location, ample parking. Pleasant and helpful hotel staff. Clean and spacious rooms.”

Jun 8, 2008 by Garrett from Charleston, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room size, comfortable bed, recently updated.
• My ac broke in the room, but not their fault.

“It is an excellent hotel one of the nicest in Durham. Had room service breakfast, exceeded expectations. My ac broke in my room, but very speedy to get it repaired and ultimately had to move me to another room. These things happen, but speedy about it.”

Jun 4, 2008 by Melissa from Hillsboro, OR
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The bed and all the pillows were very comfortable.
• The hotel bar closed too early at 11 pm.

“Normally I prefer hotel that have free wireless, but like most hotels (including this one) you have to pay for it. Instead of the chair and ottoman I would've preferred having a microwave and mini-fridge. After a long day out and coming back to the hotel ~11pm, it would be nice to enjoy a nightcap in the bar. However is closed early so I never did get a chance to enjoy it. Having said that, I didn't check-out the swimming pool either. The fitness center was very nice. Each treadmill had its own TV/headphones, had weighted balls and free weights, nice! Overall it met my expectations.”

May 31, 2008 by Brenda from Hampton, SC
Overall Rating: 6
Cleanliness:[10] • Staff:[9] • Location:[10]

• The hotel staff was very accommodating. They called us as soon as we got in the room to see if there was anything that we needed.
• The air conditioner. We had to call the front desk that sent maintenance at 11:30 to fix our "clicking sound" in the AC unit.

“It is very accommodating for the business traveler and higher end expense traveler but was not very accommodating for people that like complimentary breakfast (for the family). It was very nice, but too expensive for the family to eat dinner or breakfast. I was Very disappointed with the AC unit. I will go back to the Hyatt Place when I visit this location again.”

May 28, 2008 by Gareth from Washington, DC
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• High quality soaps and toiletries added a touch of class to the room.
• Block out curtains didn't pull across the windows, so only mesh curtains which meant you couldn't block out daylight.

“This hotel was great for what we wanted - a base for day trips around North Carolina. It had easy and convenient self-parking, a spacious room, comfortable bed, free high speed internet and was a short drive to supermarkets, food outlets and CVS. Added to this it was close to the main freeways in and out of the area.”

May 28, 2008 by Jeffrey from Chicago, IL
Overall Rating: 2
Cleanliness:[6] • Staff:[3] • Location:[4]

• The bed was quite comfortable.
• Room was not made up on day 2 of our stay.

“The Duke Hilton resides in a strip mall style area on the outskirts of Durham. Though the quality of many of the amenities was acceptable, our A/C only worked intermittently at night and our windows did not open. On the second night of our stay we returned to a room that had not been cleaned. The finishes in our room would have been unacceptable for a one star motel (e.g. the bathroom door did not close all the way, wallpaper was not cut properly, A/C unit was loud and not installed level with the ceiling). I would not recommend this hotel to others.”

May 13, 2008 by George from Waldorf, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The quietness.
• Nothing to tell.

“I enjoyed the stay. The hotel was everything that a Hilton Hotel promotes itself to be. You could find everything you needed at the hotel without leaving the grounds.”

May 10, 2008 by Dennis from Mesa, AZ
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Good value for the price I paid.
• The wood on the desk was chipped.

“A great value for the price.”

May 7, 2008 by Vernon from Port Saint Lucie, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The hotel was clean, staff friendly and it was close to Duke University.
• Nothing.

“Great hotel for a 3 star rating.”

May 6, 2008 by Marek from Greenville, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Friendly staff very cleans facilities.
• High food prices.

“Had a very positive experience here. The staff was very helpful in finding a crib for my 2-month old son. Room was clean and very comfortable. Location is ideal if you are traveling in Durham. If you plan to eat, you may want to eat off-site, since the prices are very high. You would easily spend $25 on breakfast alone, so unless you want to shell out those bucks, go to a nearby restaurant to eat.”

May 6, 2008 by Marek from Winterville, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very accommodating to needs.
• Menu prices were high, but that's expected at a hotel of this caliber.

“Overall, my stay at this hotel was very positive. Friendly and helpful staff, clean facilities and flexible check out times were important during my stay. Hotel is located near plenty of eateries and is not far from local attractions. Will definitely stay there on my next trip to Durham!”

Apr 24, 2008 by Sandy from Sterling, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Close to duke and cheap for the quality.
• Restaurant too expensive.

“Great, clean, etc. Restaurant food way overpriced for breakfast.”

Apr 17, 2008 by Sharon from Brooklyn, NY
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[8]

• The bed, the pillows, the amenities.
• The inefficiency of the night staff person, the broken fridge, a room already occupied.

“The hotel was fine but, it took me an hour to get to my room at (3 am to 4am) because of the inability of the night staff top process a key for my reservation. He gave me a room with someone in there (who became irate at my entry, of course). The security guard and I became friends since he accompanied me to my new room with the master key since a room key could not be made for me. He had to keep the key and I could no longer leave the room until the later shift made a key. A supervisor was called, but I finally went to sleep at 5 am. The fridge that was brought up by the security guard had a broken detached door which had to be propped closed by another object. Luckily they gave me a late checkout and the day manager was very apologetic and offered me a refund. I believe they fired the night staff person, as that he said "so and so" will not be working night shifts anymore. (this was not his first flub up said the security guard). The hotel itself was fine, comfortable, but a person wants to trust after driving a long way that check in in the middle of the night will go smoothly, especially since a reservation was made ahead of time.”

Apr 17, 2008 by Martin from Harrisburg, PA
Overall Rating: 5
Staff:[6] •

• Hotel location.

“Yet they gave us a room with only a king size bed. 3 in 1 bed--no thanks. Hall was musty w/o air conditioning on the first day. Sink drain was clogged and a lamp was very wobbly. Not our best hotel or Hilton experience!”