User Reviews for Sheraton Chapel Hill Hotel

Research User Reviews for Sheraton Chapel Hill Hotel (1-20 of 139)

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Oct 1, 2009 by Kathleen from North Canton,OH
Overall Rating: 10

• The staff at the desk, bar, Shula's, housekeeping, were ALL so attentive, helpful, and friendly!

“The decor was rich, and every person on staff was wonderful. The pool looked nice, but we couldn't use it because of inclement weather. The workout facility was fabulous. I would love to stay there again!”

Sep 11, 2009 by Randy from Seattle
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Nice renovated hotel, near UNC.
• Wish more hotels were like this one.

“Really nice renovated hotel. Close to downtown and UNC. The staff was very friendly I would recommend.”

Aug 5, 2009 by L. Zimmerman from Madison,CT
Overall Rating: 8

• it was clean and spacious, centrally located
• the woman who checked us answered two phone call while we waited and we had had a LONG day!

“We will stay again when we are in the area which may be frequent as we have a child in graduate school at UNC.”

Apr 23, 2009 by Richard from Halethorpe,MD
Overall Rating: 2

• Chapel Hill is beautiful in the spring.
• Hotel is under renovation and not currently fit for habitation.

“This hotel should not have been open in its current state of disrepair. The lobby and public areas were a disaster. We are extremely disappointed at the poor experience there.”

Apr 22, 2009 by Ken from Potomac,MD
Overall Rating: 2

• Convenient to our destination.
• No exercise facility, no pool, ongoing construction, small bathroom, no parking.

“This hotel will be better once construction is complete, but it is not comfortable and overall was a major disappointment. No exercise facility on site - you drive to a strip shopping mall and use a pretty run down gym in a strip mall.”

Apr 7, 2009 by Lisa from Indialantic,FL
Overall Rating: 8

• Updated room decor.
• Lobby area under construction.

“Initially put in a double next to the elevator and exit, which was very loud. Asked to be moved within a few minutes and was put in a room with a king sized bed as there were no other double rooms available in the hotel. Luckily my daughter didn't mind! Lobby was still under construction and we had to use staff computer as the business center wasn't set up. Breakfast was not included. Updated room decor was nice and I imagine the other facilities will be also when completed.”

Mar 9, 2009 by Kim from Johns Creek,GA
Overall Rating: 6

• Under construction, forgot my wakeup call.

“Good location. Clean. Inconvenient lobby due to lots of construction.”

Mar 5, 2009 by Aaron from Wandell,NC
Overall Rating: 1

• Everything.

“Hotel did not even have the front entrance open. Had to enter through rear non-ADA accessible entrance. Floor we stayed on had smoke detector taped over, missing base board, carpet that was not attached securely and was trip hazard. None of the amenities were available on site including pool, fitness center, business center, no refrigerator in room.”

Feb 26, 2009 by Susan from Burnsville,NC
Overall Rating: 1

• Hot water, good water pressure, nice fluffy towels.
• No lobby, had to drive around back to park and check in.

“There were 20 shipping containers all around the hotel, no lobby, check in and parking in rear of hotel. No continental breakfast.”

Feb 17, 2009 by Rich from Chicago,IL
Overall Rating: 8

• Room was clean and comfortable and front desk clerk friendly and helpful.
• They should have closed the hotel during renovation.

“Hotel will probably be very nice all together once renovation is complete. Front lobby is closed, you are re-routed to the back of the hotel to check-in in a very small back entry which looks like a construction zone. Hallways and elevators reflect work in progress. Room itself was clean and comfortable, but all together we didn't get the right impression of the hotel.”

Feb 11, 2009 by Matthew from W Des Moines,IA
Overall Rating: 5

• Clean and comfortable rooms.
• Hotel was under heavy renovations.

“This hotel was being heavily renovated when I was there.”

Feb 5, 2009 by Alejandra from Birmingham,AL
Overall Rating: 5

• They were doing remodeling in the lobby so there was no entrance in the front.

“The hotel was good. They were not happy with the dog in.”

Jan 31, 2009 by Thurman from Delhi,NY
Overall Rating: 8

• Service was great at the restaurant.
• Too pricey for the condition and rooms not being equal.

“Bottled water offered in one room I stayed in, checked out and bottled water not offered for free in next room, also floors were very cold with the ceramic tile since room heat was not on before check in.”

Jan 24, 2009 by Sam from Centreville,VA
Overall Rating: 7

• Vending machine.
• Construction noise, bathtub stopper broken.

“They are in the middle of a remodel. Nothing was terribly bad about this hotel, but nothing particularly notable. Our room had a balcony which was nice, but the view was mediocre and the balcony wasn't really big enough to sit on comfortably. Lobby was being completely redone which made entering and exiting the hotel at the back entrance problematic as they only had stairs (no ramp).”

Jan 23, 2009 by Teresa from Hendersonville,NC
Overall Rating: 8

• The decor was beautiful inside the rooms.
• Under construction- very inconvenient.

“ They require a $50 fee for incidentals which is charged upon check in. It was very inconvenient, to say the least. They promised the charge would be removed when we checked out, however, we waited almost an entire week before the charge was returned to our account. ”

Jan 21, 2009 by Kerri from Sterling,CO
Overall Rating: 8

• Friendly/helpful staff, very clean comfortable rooms.
• Lobby remodel going on that was not convenient at all.

“Comfy king bed in a modern updated room. Also very clean. The location was ok for what we were there for and the restaurant was fantastic. I would totally stay there again. As I mentioned before...the Lobby remodel was very inconvenient though other than that it was great!”

Jan 11, 2009 by Heather from Asheville,NC
Overall Rating: 7

• The room was nice with very comfortable beds and complimentary coffee.
• We were woken up before checkout, by staff wanted to check what furniture items we had in our room. There were also hotel construction noises.

“Everything was very nice in our room and the staff was friendly and helpful but we were disturbed three times before checkout by noises/staff members who were not maids.”

Nov 26, 2008 by Amy from Philadelphia,PA
Overall Rating: 8

• The free shuttle into town was a wonderful amenity to have.

“I found this hotel to be very comfortable. The staff was friendly and helpful and the complimentary shuttle into downtown Chapel Hill made it possible to stay here without a rental car. The drivers were all incredibly accommodating and friendly. The rooms were smaller, but clean and comfortable and the free internet was great. I didn't care for the room service fare, but otherwise, I would highly recommend this hotel for business and pleasure.”

Nov 14, 2008 by Nancy from Belmont,NC
Overall Rating: 6

• Bed was comfortable and room was nice.
• Way too loud! They put me on the first floor near the lobby.

“The Sheraton Chapel Hill is very convenient if you have any business at the University. The rooms are beautiful and clean. Do not stay on the first floor - it's very noisy all throughout the night.”

Oct 6, 2008 by Laura
Overall Rating: 8

• It has pretty lobby, free internet in room and
  comfortable bed.
• It has cramped room; not much room between bed and wall.

“Lobby area and pool area are very nice. It has comfortable bed.”

Sep 18, 2008 by Jess
Overall Rating: 9

• Free high-speed internet in the room and a free business center in the lobby.

“Very good location for visiting the region. About 10 minutes to UNC and 15 to Duke University.”

Sep 15, 2008 by Bennett
Overall Rating: 10

• Beautiful contemporary public spaces (lobby, dining, bar areas).

“Renovation currently underway (Sep 2008) to refurbish this contemporary hotel to its original beauty. Management is doing a great job minimizing the disturbances caused by the renovation.”

Sep 11, 2008 by Teresa from Naperville, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location, great food at restaurant, coffee available in morning, beautiful lobby and great business center.
• Our room was dated older, there was an air conditioner or something with the motor running outside our window all night - very loud.

“I liked this hotel very much. Great value for the money. Staff was great. Beautiful and welcoming lobby and a great business center. Very convenient.”

Sep 10, 2008 by Paul
Overall Rating: 10

• Changed room without a problem. Assigned 2 double beds and requested a king.

“Very clean with an attentive staff.”

Sep 10, 2008 by Pam from Encinitas, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient to UNC.
• You had to walk way in to the bathroom to turn light on; tub slippery for elderly.

“Reception friendly & helpful, rooms large, remodeling going on, bathroom may not be set up the best for elderly, breakfast staff was friendly.”

Aug 28, 2008 by David from La Jolla, CA
Overall Rating: 1
Cleanliness:[3] • Staff:[3] • Location:[7]

• Should be nice when construction is completed.
• Under construction.

“My rooms bathtub would not drain. I called the front desk and notified them but no response.”

Aug 22, 2008 by Linda from Edina, MN
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Front desk service with packages and general responsiveness.
• Bar area and restaurant under construction.

“Excellent location for access to Duke and shopping. Staff was responsive and service oriented.”

Aug 7, 2008 by Maria A. from Modesto, CA
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[2]

• Upper story rooms were nicer, free parking, free coffee in lobby.
• Noisy, dirty, noisy air conditioner in room, dirty windows, no fitness room in hotel.

“Only the rooms on third and fourth floor are acceptable first room I got on second floor was unacceptable and noisy, they would not give me a room with two beds or a better room until third night I stayed.”

Aug 6, 2008 by David from Burgaw, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Bed!
• No refrigerator in room, terrible TV picture.

“Clean, neat, very good service.”

Aug 6, 2008 by Allen from Lakewood Ranch, FL
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• Great personnel, very friendly.
• Breakfast buffet was horrible. Also no one cleaned our table.

“The outside still looks like a motel. Must have been renovated. Also the restaurant is definitely not 3 star material. Rooms were nice and clean.”

Aug 5, 2008 by Rob from Manalapan, NJ
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[6]

• Shuttle service to down town chapel hill.
• No food service at 3am.

“The Sheraton was pleasant experience. The staff was extremely helpful and courteous. I recommend this place to anyone.”

Jul 23, 2008 by Trudy from Fredericksburg, VA
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• The bed was very comfortable.
• I cannot name something I did not like.

“The hotel is situated perfectly to the college where we visited our daughter. The hotel is very clean, beautiful lobby. The staff was great.”

Jul 23, 2008 by Andy from Yadkinville, NC
Overall Rating: 5
Cleanliness:[7] • Staff:[6] • Location:[6]

• Location relative to UNC Chapel Hill.
• Room was pretty well worn.

“Hotel is under renovation and my room certainly needed it. Room was clean and if will probably be a good 3 star when completed but my room was not a 3 star for my stay.”

Jul 21, 2008 by Jill from Chicago
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[5]

• Lobby was nice.
• Room on second floor smelled horrible! Carpet in hall was stained, dirty and old.

“My room on the second floor smelled so bad that I started dry -heaving and had to leave the room. Carpet in the hall was old and stained. Hopefully the renovations will help these problems.”

Jul 10, 2008 by Jen from Middleton, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beds were very comfortable!
• I liked the hotel!

“This hotel has a great location - between Chapel Hill and Durham and right off 5/501.The beds were extremely comfortable. My friend and I enjoyed the room very much.”

Jul 9, 2008 by Tom from Rockaway, NJ
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[8]

• The hotel staff was extremely friendly.
• I didn't feel totally relaxed and comfortable in the room.

“Based on the staff, they were such good hosts but I just wish that the hotel felt more like "home.".”

Jul 8, 2008 by Melanie from Durham, NC
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[9]

• It was quiet.
• It took very long for things we asked for to be delivered, even though the hotel was practically empty.

“It's definitely not a 3.5 star hotel. I'd maybe give it 2.5 stars. The food was overpriced and horrible (cold by the time it reached our room). The staff seemed put out by the request for extra pillows. The balcony was covered in spider webs and the chairs were dirty, so enjoying a morning cup of coffee on the patio was out of the question. I did enjoy the size of the toiletries though, I have long hair so the extra shampoo and conditioner were actually the right size for what I needed.”

Jul 2, 2008 by Willie from Summerfield, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Free Starbucks coffee each morning.
• Not enough electrical outlets.

“It is being renovated which will make it top rated.”

Jun 30, 2008 by Imani from Columbia, SC
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• Comfortable bedding.
• No breakfast or refrigerator, undergoing renovations.

“When the Chapel Hill Sheraton finishes its renovations, I'm sure it will be a more pleasant place to stay. Meanwhile, it is part motel part construction site. Views included train-car scale dumpsters. We were disappointed that a hotel with this rating did not have a complimentary breakfast or refrigerators in the rooms. On the other hand, the bedding was very comfortable.”

Jun 30, 2008 by Bill from Wilmington, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Location, design, functionality.
• Ongoing renovations curtailed some features.

“With three of us traveling together (Husband, wife and adult-sized child) the original room assignment of two double beds was constraining. Management quickly and cheerfully changed us to a King bed with a rollaway, which was a much better solution. We were amused to find in room coffee had Maxwell House packets but paper cups which stated "proudly serving starbucks". Property is in middle of a retrofit, so there were minor inconveniences, but it is a well maintained, clean property.”

Jun 8, 2008 by Denise from Winston-Salem, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Well kept in a pleasant setting.
• Difficulty getting in and out of hotel property.

“Our room was beautiful, with lots of room and a convenient arrangement. I would stay her again, and recommend it to anyone.”

Jun 7, 2008 by D from Kinston, NC
Overall Rating: 5
Cleanliness:[4] • Staff:[5] • Location:[1]

• I like the Sheraton beds.
• Rundown hotel.

“A hotel rundown and in dire need of a facelift. Parking at back was dark and very uncomfortable at night.”

Jun 2, 2008 by Sepideh from Princeton, NJ
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[4]

• Free shuttle service.
• Expensive breakfast.

“Free shuttle service was great, helpful staff and clean rooms but the breakfast was very expensive.”

May 30, 2008 by Mb from Lucama, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Modern and updated.
• Water pressure in shower.

“I would stay here again. The room was nice and had been renovated with a flat screen TV. The staff was friendly and the lobby was spacious.”

May 29, 2008 by Eric from Charlotte, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• Modern feel to the rooms, several papers to choose from in the lobby, room balcony, free parking.
• Clock radio wasn't on when I came into the room.

“Recently remodeled rooms make this an outstanding place to stay. Free parking, free coffee & tea in the lobby, plus a choice of three free newspapers, and a free business center are all unusual for an upscale hotel such as this one. The rooms offer a balcony, and bathrooms are spacious. Feel is a four star hotel, much better than expected for the three star rating.”

May 27, 2008 by Ee. from San Diego, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[6]

• Quick room service, polite staff, quickly changed room at request.
• Hotel under noisy construction- should have been noted. Also wanted to give lesser room.

“This hotel was under major construction. That made these hours (from 8 a.m. to 6 p.m. daily) very unpleasant. This construction looks lengthy and slow. The other rooms on the lower floor were circa 1975- dirty, moldy and unacceptable at the star level. When the renovation is completed- the rating level would be accurate. All in all- the stay was good. Staff was very pleasant. The room service menu was actually fairly tasty and very fast. Remember to request the new rooms- but bring earplugs.”

May 21, 2008 by Mary from Washington, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Layout, quiet and cleanliness and breakfast.
• Nothing.

“Great value for money - would return - pleasant quiet and all that we wanted and more than we expected.”

May 20, 2008 by N from Charlotte, NC
Overall Rating: 8
Cleanliness:[10] • Staff:[2] • Location:[10]

• Slept very well on the comfortable bed, very quiet.
• Room needed renovations, dingy wallpaper, small bathroom.

“Although the hotel staff in the evening was not helpful, the morning staff were very courteous. We slept like a rock, the room was clean and we had hot water. They granted us our request for a king bed and the rate couldn't be beaten in Chapel Hill. Our room was very small, not much room except for the king bed. We were on the 2nd floor which is in line for renovations. They have already renovated the 3rd floor which I took at look at and is much nicer. The 2nd floor is dark, and our bathroom was very small. In 6 months or a year, depending on how fast they do renovations, all rooms should look like new. The exercise facility was in poor condition but they gave us a free pass to a local health club.”

May 18, 2008 by Lew from Atlanta, GA
Overall Rating: 1
Cleanliness:[5] • Staff:[10] • Location:[5]

• I girl who checked me in was very nice.

“Staff friendly but I did not receive a wake up call as requested.”

May 11, 2008 by Steph from Schnecksville, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds are the most comfortable of any hotel we have stayed in.
• The room was older and furniture was nicked, bathroom sink was cracked etc. (hadn't been remodeled yet)

“This hotel was in the process of remodeling, and we had one of the rooms that hadn't been remodeled yet. The room was older and had some signs of wear. It was however, still very nice looking, comfortable and clean. The staff were all so friendly at all times. We really enjoyed our stay and would come back.”