User Reviews for Charleston Mills House Holiday Inn

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Aug 24, 2008 by Paul from Lawrenceville, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful, historic building.
• Rooms are too small, especially the bathrooms.

“Excellent hotel in the heart of the Historic District. I would stay here again.”

Aug 24, 2008 by Jessica from Charlotte, NC
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[9]

• The fitness room was nice.
• The room was tiny, the pool area didn't seem clean.

“2-star hotel masquerading as something more.”

Aug 21, 2008 by Laura from Alexandria, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great location - right in the middle of downtown Charleston!
• Parking was an additional $20 - $22 (for valet) per day.

“Check in was smooth, although we were surprised at the cost of parking. The room was clean and well-decorated and the staff was friendly, polite and very helpful. The location couldn't be beat - you can walk to most areas of interest. Overall, we had a great experience and would stay there again.”

Aug 20, 2008 by Carol from Sav, GA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] •

• Beautiful antique decor, Sunday brunch buffet.
• Nothing.

“We had a fabulous weekend at this hotel! Great room, decor, convenience, and service. Would go back in a heartbeat!”

Aug 20, 2008 by Chuck from Myrtle Beach, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice location close to the market.
• Rooms are a little small but nice.

“Great location. Rooms are a little small but nice for an older hotel. I felt the room to be very clean and pretty. Parking is right behind the hotel with a walkway into the hotel, which is a huge plus for the crowded old world town of Charleston.”

Aug 19, 2008 by Olivia from Atlanta, GA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• I would absolutely stay here again if I travel to Charleston.
• There was nothing I didn't like about the hotel.

“All areas of the hotel were kept sparkling clean, the staff was very knowledgeable of local spots and recommended good places to eat and walk to from the hotel. Also the hotel was located very close to great shopping and restaurants (walking distance).”

Aug 19, 2008 by Susan from Brooklyn, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location, service.
• Small rooms, no refrigerator, expensive parking.

“Very upscale and elegant and captures the old world charm of Charleston. The location is ideal and within walking distance of restaurants and attractions.”

Aug 19, 2008 by Beverly from Boynton Beach, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• It was renovated to an upscale hotel, with all the amenities of a new hotel. The history of the hotel made it very appealing.
• It could have been a little closer to more activities.

“This is a historic yet very modern hotel located in the Historic District of Charleston. With all the amenities for the modern traveler yet with the ambiance of historic Charleston. I enjoyed coming back to my room while we stayed there.”

Aug 18, 2008 by Melody from Cleveland, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Hotel was lovely and was in a great location in the middle of the city.
• The valet people were rude I ended up self-parking.

“Mills house was a great hotel very nice but small room, great location within the city.”

Aug 18, 2008 by Marion from Bluffton, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful and historic, great location.
• Liked everything.

“Great hotel, perfect location, helpful (let me switch rooms), friendly, beautifully decorated!”

Aug 17, 2008 by Rob from Gaithersburg, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable and updated accommodations. Great pool and beautiful courtyard. Friendly staff!
• Parking costs $22/day.

“Great! Plan to go back ASAP.”

Aug 17, 2008 by Chris from Norridge, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Staff was very accommodating; we were checked in early and given late checkout too!
• Nothing.

“Great location in historic district; friendly staff---eager to accommodate; clean, nicely appointed rooms; clean pool area.”

Aug 17, 2008 by Jamie from Vero Beach, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great location.
• Most uncomfortable bed I have ever slept in.

“Great location. Close enough to walk to everything. Very clean rooms but the beds are uncomfortable.”

Aug 15, 2008 by Richard from Vass, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was charming, historic looking, service and location.
• I think you should have free continental breakfasts and should have gym.

“I would rate this hotel a 10, and would recommend this to others.”

Aug 13, 2008 by Rebecca from Myrtle Beach, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Great location, great swimming pool, great accommodations.
• The receptionist seemed to talk down to me.

“This hotel is wonderful. The facilities are great. Great work out room. Great swimming pool area. Fantastic location. We loved it!”

Aug 13, 2008 by Ralph from Fayetteville, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• The ambience was outstanding. I loved the courtyard and lobby.
• The double beds in our room were very small, but manageable. The parking was also expensive.

“What a find! The hotel was beautiful and the location was right in the middle of the historic and entertainment district. The value was outstanding, and the hotel was truly a 4 star gem. It had just the right balance between period furnishings and modern conveniences. Parking and drop off was difficult, as the hotel fronts Meeting St. Valet was the best choice and we didn't need our car during our stay. I would certainly recommend Charleston and The Mill House.”

Aug 12, 2008 by Steven from Overland Park, KS
Overall Rating: 6
Cleanliness:[5] • Staff:[5] • Location:[10]

• Historic, location.
• Paid parking, poor service, poor cleaning service.

“I used the valet service but had to consistently wait 30-45 min for service. One entire day was spent with no car due to valet misplaced keys (not communicated for over 1 1/2 hours). When I spoke with Management, no action or adjustment made (I still paid for the day's parking). Housekeeping poorly cleaned rooms, only straighten. Found prior guests trash behind nightstand (had to plug lamp in), never replace ice bucket bag, towels left on bathroom floor for multiple days. Kept trying to order room service, but had an outdated menu. Beautiful architecture, but I would not stay at this hotel again.”

Aug 12, 2008 by Matt from Holly Springs, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• It is beautiful, quaint, historic and romantic. Perfect for couples!
• Concierge was great. But the rest of the staff was not real helpful. Rooms a little small.

“The hotel is in the heart of historic Charleston. My wife and I stayed here for our honeymoon, and felt it was the perfect honeymoon hotel destination. I highly recommend this hotels for couples looking for a romantic getaway!”

Aug 11, 2008 by Chris from Knoxville, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great atmosphere and great downtown location.
• Long wait for valet service.

“This hotel was excellent. Great downtown location convenient to The Market, Battery, Waterfront Park and tons of restaurants. Very friendly staff. Room was clean and comfortable. Wireless internet worked flawlessly. On the downside - the valet service was a bit slow but that was a minor issue because so much is within walking distance.”

Aug 11, 2008 by April from Greenville, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel room was clean and beautifully decorated!
• Valet parking fees.

“The hotel exceeded our expectations. Their entire staff was so friendly. The hotel is right in the heart of Historic Charleston. Therefore, we did not really have to use our car. We thoroughly enjoyed our stay!”

Aug 11, 2008 by Kevin from Pittsford, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Historic features.
• Card swipe system did not work several times.

“This is a well located hotel in the heart of historic Charleston. It is a beautiful historic hotel with modern amenities including business center and pool.”

Aug 7, 2008 by Joan from Merchantville, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location.
• Bathroom was clean but well worn.

“Fabulous location, easy to find. Beautiful view from every room. Beach needed policing for after hours partying all night long by kids.”

Aug 4, 2008 by Terry from Greer, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean and comfortable, very convenient to locations downtown.
• No fridge in room after waiting 30 minutes for the valet to retrieve my car when checked out, had to get my keys back and walk to get my car.

“Excellent location. Very friendly staff, even the valet though shorthanded. Small room, but well maintained. Enjoyed the stay and would return.”

Aug 1, 2008 by Dan from Greenville, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The decorations and cleanliness were top notch.
• Had to pay extra for parking.

“This is a really nice hotel. You will feel like you are in the past with the interior and the decorum. Hotel room was nice. The bathrooms were nice, albeit a bit small. Staff was great. Centrally located. So be prepared for that. Would stay again.”

Jul 28, 2008 by Tina from Marietta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location.
• Parking is very pricey in the area.

“The Mills House Hotel is a very pleasant, friendly hotel in the middle of downtown Charleston. It's convenient to all the tourist destinations and a short walk to pretty much any where you would want to go.”

Jul 28, 2008 by Jon from Fairfield, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff, clean rooms, great pool.
• Nothing!

“We arrived at 11:30 AM fully expecting not to be able to get into a room yet, but desk was very accommodating and had us in a room within 2 minutes of walking in the door! Service was outstanding. Location was tremendous.”

Jul 28, 2008 by Janet from Tallahassee, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Historic, good location, and beautiful.
• They did not give options on type of room - king vs. double/double.

“We enjoyed our stay - hotel gave us all the things we wanted - location, unique facilities, pretty room, historic facilities.”

Jul 28, 2008 by Ralph from Columbia, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location was great, walking distance to many restaurants and attractions.
• Room and bathroom was a little small for a 4 star.

“Very nice, and great location only complaint is the room and bath room was a little small, but very nice.”

Jul 28, 2008 by Terri from Louisville, KY
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location as could walk to everything and leave car in lot.
• Rooms for a family of 5 were a bit on the small side but still comfortable.

“We absolutely loved this hotel. It is in a great location with so much to do that we will need to go back for another vacation. The food was delicious but pricey. The service was great but not too pretentious. It is a great place to relax after a long day of sightseeing with plenty of outdoor lounging areas and a very nice outdoor pool. One thing that would be better is the parking situation. There should be a flat one day rate for hotel guests. If you come and go from the parking garage you have to pay each time which can really add up.”

Jul 27, 2008 by Angela from Boynton Beach, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• Pleasant greeting at the door by car valet.
• Bathroom was not as updated or clean as the room was.

“For sightseeing you can't beat the location - ambiance lends itself to old Charleston historical feeling. All staff was very helpful and friendly.”

Jul 25, 2008 by Steve from Richlands, VA
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[9]

• Most people were helpful.
• Had to pay for parking 2 times- gave the valet money when checked in and paid when left.

“Everything was as expected except for parking- had at pay for parking- otherwise wonderful.”

Jul 22, 2008 by Jengo from Greenville, SC
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[10]

• Its location.
• The restaurants food was quite bad.

“For the price and location the room was great. There was mildew in our bathroom and paint was peeling. The quality of the restaurants food is poor, cheap coffee no cream, the food was overly salted and blended.”

Jul 21, 2008 by Terry from Olive Branch, MS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We liked the historic ambience and the location.
• Nothing.

“The hotel exceeded our expectations. The room was beautifully decorated and quiet (our # 1 priority.) The concierge was especially helpful and the check-in process was very smooth. The location was perfect.”

Jul 21, 2008 by Ephraim from Warrenton, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Excellent location. Clean, attractive rooms. Good service.
• Parking is expensive. Valet service can be slow at times.

“Excellent location for parking the car and walking through history (though parking is expensive). Accommodation were quite satisfactory and the staff was attentive and friendly. Tastefully decorated and close to many excellent restaurants, sights and shopping experiences. I would certainly recommend Mills House to others.”

Jul 15, 2008 by Brenda from Mt. Sterling, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• The historical value, the location, atmosphere, enjoyed our stay very much.
• Customers having to pay such expensive parking prices.

“I would stay in this motel again, and would also recommend this to my family and friends. We, especially, liked being in the middle of most things and easy access to most everything we wanted to do. Thank you for such a nice couple days.”

Jul 14, 2008 by Curtis from Union, SC
Overall Rating: 4
Cleanliness:[3] • Staff:[5] • Location:[10]

• Oceanfront and close to attraction.
• No HBO, water in floor due to leaking air conditioning unit, stopped up bath tub, and broken door handle on balcony door.

“The location of this hotel is perfect for views and easy access to downtown Charleston. The hotel on the other hand had no HBO. The bath tub would not drain the water quickly. The balcony door handle was very loose so it wouldn't lock. The balcony door also had a gapping hole at one end which allow air in for the outside. Also the air conditioning leaked into the floor and made the carpet soaked. Also a very weak internet reception in the room.”

Jul 12, 2008 by John from Covina, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location and cost were great.
• Cost for valet parking. There is no alternative.

“Great location, friendly staff, convenient to many of the attraction of the city. Would stay there again.”

Jul 8, 2008 by Susan from Greenville, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful and great location.
• All was great.

“The hotel was great. Location was great, beautifully decorated. Staff was wonderful. Perfect holiday!”

Jun 8, 2008 by Sunshine from Kent, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The bell boys went above and beyond to make us feel welcome.
• We found out on a tour that the hotel is built on a Quaker grave yard, scary!

“It exceeded expectations and would stay here again in a heartbeat.”

Jun 7, 2008 by Sunny from Louisville, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[10]

• Location and historic.
• Valet service.

“Great location! We never had to use our car because walking was so convenient. Try Pagan's Porch across the street!”

Jun 5, 2008 by Olga from Aiken, SC
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• The right size, well appointed, excellent staff, great location.
• Parking valet did say to call ahead 15 minutes. Had to leave car at entrance because all valets were busy.

“Lovely, romantic hotel for our weekend get away.”

Jun 5, 2008 by Ingrid from Boiling Spring Lakes, NC
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[9]

• Elegant and low country southern all the way.
• The valet parking was $22.00 per day and night.

“Very nice mostly for older senior citizens with money! Nice breakfast buffet.”

Jun 3, 2008 by Luverne from Terrell, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Appearance, Location, charming.
• There is nothing to dislike.

“A lovely historical hotel in a wonderful city. Friendly, competent staff- I live quite near Charleston and always enjoy staying in this hotel or many others in this historical city.”

May 30, 2008 by Tara from Linden, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful hotel, excellent brunch, excellent location within walking distance to most sites.
• Small rooms.

“I was very pleased with this hotel! The entire hotel is beautiful, clean, and welcoming. The staff was excellent. The girl who checked me in remembered my last name when I checked out! The Mills House provides a nice brunch which we took advantage of out on the patio by the fountain. My only complaints are that the rooms are small and our service during brunch was not so great. (pretty bad considering you get your own food buffet style) There should have been more staff waiting on the guests seated outside.”

May 27, 2008 by Jane from Chico, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient to everything.
• Parking is $20.00.

“This is a fabulous hotel. The amenities are excellent. The rooms were beautifully appointed, as were the bathrooms. They brought me a refrigerator right away because I needed it for medication. It is right in the middle of everything in the Historic District. You can walk to many of the memorable sites and close to the Market District.”

May 26, 2008 by Jane from Nashville, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Hotel staff was very friendly.
• Nothing.

“Location was great within walking distance to many bars and restaurants. The hotel room was nice and spacious.”

May 26, 2008 by Michelle from Acworth, GA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• Location! The only hotel on Folly Island on the beach!
• The decor is EXTREMELY dated! Needs to be brought into the 21st century.

“The front desk employees were pleasant, helpful and the only adult staff we encountered. It was discouraging not to have the restaurant, the Pier, open for breakfast on the beach. We ended up leaving the hotel for coffee and breakfast every morning. The king size bed was clean and comfortable, but the decor in the rooms is UGLY! Avocado green and harvest gold was en vogue in the 1970's-not now. The entire hotel needs painting and updating. My feeling is since they were the only hotel on Folly beach, they don't think guests notice.”

May 26, 2008 by Geoff from Indian Wells, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fantastic staff, ambience, upkeep, and location.
• Valet parking required.

“Mills house is right Downtown in the historic district. Interior decorating is spot on and all staff was friendly, professional, and enthusiastic!”

May 24, 2008 by Ken from Knoxville, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The furnishings, gardens, location and history.
• Charleston parking high, not hotels fault.

“The fountain garden next to the street was beautiful, it was close to all the places you want to see. it had friendly staff. it is a place I would stay again, and recommend to others.”

May 21, 2008 by David from Smyrna, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Great location and decor. Clean rooms and convenient Sunday brunch downstairs.
• Walls too thin. Could hear neighbors in bathroom talking. Could hear anyone talking in hallway.

“This hotel has a wonderful location. The rooms were nice and clean. The walls were a little thin allowing us to hear people in the hallway and in the bathroom next door. Parking costs extra.”