User Reviews for Renaissance Charleston

Research User Reviews for Renaissance Charleston (1-20 of 309)

• Add Your Own Review »

Sep 10, 2008 by Megan from Charlotte, NC
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location & friendly staff.
• Nothing.

“Hotel was great, rooms were clean and spacious and the staff was very attentive and friendly. Nothing particularly special about the hotel itself but very clean and well maintained. The bar staff and front desk were very friendly and helpful and the location can't be beat! Close to King Street, Meeting Street, and lots of shopping and restaurants.”

Sep 5, 2008 by Sarah from Charlotte, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• The bar and location were unbeatable. The service was on point.
• There was one front desk woman who messed up more than once. On the other hand, one guy was super helpful & polite.

“This hotel can comfortably accommodate any sort of traveler - business, leisure, family, etc. The staff if friendly and helpful & the breakfast room service is delicious and easily ordered! Also, the location cannot be beat!”

Sep 4, 2008 by Laura from Easley, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Location was nice, beds were comfortable.
• Parking. Lack of spaces and cost.

“Overall the hotel was really fantastic. Parking in a small area is ridiculous. Room cleaning was really late and 1 night we had to call because they skipped us.”

Sep 4, 2008 by Susan from Colombia, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendliness, efficiency, location, cleanliness.
• Lobby could have been a little more up scale.

“We thoroughly enjoyed our stay. The staff took great care of us from the beginning to the end of our stay, very accommodating.”

Sep 3, 2008 by Jessica from Chicago, IL
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[8]

• Friendly knowledgeable staff.
• Room failed to meet expectations and room amenities lacking.

“Friendly staff. Great recommendations for dinner and sightseeing. Poorly stocked room amenities.”

Sep 3, 2008 by Vincent from Fort Lauderdale, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great bartender.
• Valet was a bit slow.

“Great place to stay with overall value. Nice king size bed, soft linens, good water pressure in the shower. Great location for shopping and dinning. Thumbs up!”

Aug 7, 2008 by Ben from Charlotte, NC
Overall Rating: 2
Cleanliness:[5] • Staff:[1] • Location:[7]

• Location.
• Service all around bad.

“Bad service, shoddy appliances and attitudes.”

Jul 23, 2008 by Emilio from Lexington, SC
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Is very elegant hotel.
• The breakfast was not free.

“I paid 52 dollars for breakfast for 3 persons, milk cafe, omelet for 1 person and 2 small cakes was very expensive.”

Jul 16, 2008 by Robin from Harlem, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• We enjoyed everything about the hotel.
• There was nothing about the hotel we didn't like.

“At some hotels, you feel like you've been there for a while by the room is kept. But here I felt like they thought everyday was as important as the first day we got there. Housekeeping was great!”

Jul 14, 2008 by Shaun from Columbus, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• The hotel was very nice and elegant.
• They nickel and dime you to death. Internet, parking, everything is extra. The pool.

“The hotel was very nice from inside and outside. Our room was great! The staff was very nice and helpful! I thought all the charges for incidentals were sad! I mean 2 star hotels have free internet. This is the first hotel in the US I have stayed in that charged for internet access. You also must pay to park. This is another thing that I feel should be part of staying at the hotel. I have been charged by other downtown hotels for parking before too. Parking is in a garage next door with flimsy bar code scanner cards to enter/exit. The cards do not work properly. Usually takes 2 minutes of swiping to enter and leave. The iron in the room made a rust stain on an outfit and then when they delivered another iron it leaked all over the place (not a slow leak, it poured out of the bottom). We had to request a fridge be brought up to the room. Again, cheap rooms usually have these. This is a 4 star hotel.”

Jul 10, 2008 by Tara &. from Valrico, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[8]

• The decor was lovely.
• The bar restaurant was under construction and the staff could have been friendlier.

“I was upset not to have a microwave or mini-fridge in this hotel at the price. In addition the additional charges for parking should have been noted prior to our acceptance of this hotel.”

Jul 10, 2008 by Sharon from Columbia, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly staff.
• There was no mini bar or small fridge in rooms.

“Great staff and great location especially for the price! I would definitely recommend this place to anyone.”

Jul 9, 2008 by Amy from Alpharetta, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location, location, location!
• Bar being remodeled - small selection.

“This hotel was nice, clean, and in an excellent location. The staff was friendly and helpful. I would recommend this hotel to friends and family.”

Jul 8, 2008 by Austin from Marietta, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location.
• View wasn't good.

“This is a great hotel, located centrally in the historic district. Very nice, but view could have been better.”

Jul 3, 2008 by Tina J. from West Chester, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Updated style and decor, flat screen TV.
• Bad view of lower roof and air conditioner units.

“Awesome location, parking right across street, very nice decor, great showerhead and nice marbled bathroom.”

Jun 27, 2008 by Joe from Waxhaw, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location.
• Bathroom should have been bigger.

“Great hotel to get away for the weekend. Location is great.”

Jun 16, 2008 by Joanie from Taylors, SC
Overall Rating: 3
Cleanliness:[3] • Staff:[4] • Location:[1]

• Too far away. Was not a 4 star hotel.

“It was a terrible experience.”

May 25, 2008 by Keiran from Milwaukee, WI
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[10]

• Location was excellent.
• Small room, strange smell, tiny pool.

“We had 2 double beds the first night; they couldn't give us a king which irritated us. The rooms were redone, but nothing too special. Clean but a strange smell, even when we changed rooms the next night. Pool was a joke, the photo made it appear much nicer.”

May 22, 2008 by Charleen from Lowell, MI
Overall Rating: 3
Cleanliness:[5] • Staff:[4] • Location:[8]

• Location.
• Small rooms. Inadequate bathrooms.

“I think I just did.”

May 22, 2008 by Walter from Waxhaw, NC
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• Room size and city location and responsive staff.
• Non-smoking hotel - previous occupant "illegally" smoked cigar.

“Well situated for exploration of Charleston. Hotel amenities were superb, proximity to shopping and nightlife was very good. I was able to take a carriage ride right from the hotel - which pleased my wife too.”

May 22, 2008 by Joan from Charlotte, VT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, helpful staff, clean attractive rooms.
• View of garbage in alley behind hotel.

“I'd stay again for the price.”

May 1, 2008 by Jeanne from Covington, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Convenience/clean/great staff/friendly.
• Difficult to have a room close to the pool.

“Very special! Staff exceptional. Very noisy near pool. Did not feel private.”

Apr 29, 2008 by Karen from Pinckney, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was great. Close to everything.
• The walls seemed a little thin. Could hear the next room easily.

“I really enjoyed this hotel for comfort and location. I would definitely stay here again.”

Apr 29, 2008 by Allen from Santa Fe, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good use of space in a small bathroom.
• Lobby Area/Bar very noisy in afternoon/early evening.

“Pros: Close to everything Downtown; friendly, helpful staff; lots of shelf space in bathroom, bowed shower curtain rod over tub; comfortable room; easy to adjust heading/ac; great flat-screen TV. Cons: very small pool, almost a lap pool size; noise from bar spilled out into lobby; ugly view from room.”

Apr 28, 2008 by Cory from Wentzville, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was central to the Battery area of Charleston.
• The Hotel signage can only be seen when you pass it on a one way street.

“The Hotel is in an area centrally located in the Battery area of Charleston; with access to many restaurants and two cigar shops and several lounge clubs all within walking distance. There are also carriage rides nearby as well as historical walking tours that are readily accessible to hotel guests.”

Apr 25, 2008 by Trish from Lawrenceville, GA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[9]

• Location, cleanliness, quiet, non-smoking facility.
• Few amenities, only 1 restaurant.

“Service excellent. When we checked in we were pleased that the king size bed was available. Entire hotel is non-smoking facility.”

Apr 25, 2008 by Kris from Rehoboth Beach, DE
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, food, service.
• Booking of wedding and prom services.

“Excellent hotel to stay in, located in Downtown Charleston. Within walking distance to shops, restaurants, cultural activities. Comfortable rooms and beds. Some with terraces. The only down side was they booked prom and wedding activities during our stay and the band and guests were loud and out of control. The noise level drifted up to our rooms on the 3rd floor and made sleeping very difficult that night, even the watching of TV! I don't think they should allow live bands in such a small venue.”

Apr 23, 2008 by Barbara from Cary, NC
Overall Rating: 0
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location.
• Unable to give us a king-sized bed, extremely loud music directly under our room until 11 PM.

“The location is excellent, the hotel is very clean and attractive. We stayed in a room on the second floor. One night there was a function right below our room and the music was so very loud that we couldn't hear our TV. We called the front desk and they apologized but said the hotel was full and they had no place to move us. Gave us a voucher for breakfast in the hotel restaurant. This was the only meal we had in the hotel and it was not good at all. Overall we had a very nice stay and would stay here again.”

Apr 20, 2008 by Candy from Mt. Vernon, WA
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[9]

• Quiet rooms, comfortable bed, location, cleanliness.
• Room size too small, room service lacking, dinning room short staffed.

“I would however give it another try. Our room service for a breakfast was over priced and our waiter missed items on our guest form. We did get a good night sleep which is high on our list. The dinning room was short staffed for a weekend and week day. Also, was sad to learn there were no massage provisions within the hotel. Lee and Candy Shellman.”

Apr 20, 2008 by Cheves from Laguna Beach, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Contact at hotel upgraded us to a suite.
• Restaurant, bar and all facilities close early evening.

“Well done never building in historical area. Easy walk to restaurants, sights and shopping.”

Apr 4, 2008 by Brian from Belfast, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Friendly staff with exception of woman at reception: very bad first impression.
• I needed two beds--traveling with business associate.

“Very friendly staff with one exception. Excellent gym and pool facilities; good location; Charles at the front door is very helpful and professional.”

Apr 2, 2008 by Mary from Wilmington, NC
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Fabulous location. Great bar and restaurant.
• Cant think of anything.

“Wonderful location. Good parking facility. A little cramped for space in parking area in front of hotel when checking in. but not a big issue. Good service, very friendly.”

Apr 2, 2008 by Jennifer from Martinsville, VA
Overall Rating: 2
Cleanliness:[10] • Staff:[1] • Location:[9]

• Housekeeping very friendly Did an excellent job.
• Front Desk rude roll-away bed horrible.

“Bad Experience all the way! I wanted a room with 2 double bed but got a King. However the motel told me that if a double was available, it would be mine. I know there was one available because I called the motel the night before and inquired like I was just checking rates and they had one however when I called asking to switch, I was told they had none. The roll away smelled musty with a poor thin blanket no pillow. The second night I asked to change and once again I was told they didn't have any doubles. I went back to the front desk and expressed my opinion on this. This time I was give a double room.”

Apr 1, 2008 by Stephanie from Cumming, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Beautiful facilities, excellent location, comfortable room, nice restaurant.
• Too expensive.

“Very happy with my stay. Great location, beautiful facilities, very comfortable and clean room. Unfortunately the windows don't open. Good room service. Staff was accommodating. Would've been a nice place to stay if I wasn't traveling for business and was able to just enjoy it more!”

Mar 27, 2008 by Sharon from Charlotte, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was very friendly and professional.
• Small pool.

“Nice hotel right in a great location.”

Mar 27, 2008 by Matt from State College, PA
Overall Rating: 7
Cleanliness:[5] • Staff:[9] • Location:[8]

• Front desk staff terrific, great location.
• Room not made up.

“We stayed in this hotel for two nights. We chose it for its value and location and weren't disappointed. The front desk staff was great and did everything we expected without fuss. The hotel was handy to the main areas of downtown so we were able to walk everywhere. The only downside was that our room wasn't made up on the second day. We had to ring room service to get some clean towels - a minor thing but this is meant to be a better-than-average hotel. Otherwise the room was great and fully met our needs. We'd definitely stay there again.”

Mar 26, 2008 by Tracey from Houston, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• We had a balcony on which we ate our breakfast.
• The pillows were terribly uncomfortable.

“Generally, our stay was good, though I found that, with the family next door with the baby that tended to scream at 4.30am, and the horrible pillows, I didn't get very restful sleep. The location of the hotel was good, and Charleston is a lovely place for a break.”

Mar 26, 2008 by Heather from Severna Park, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Friendly staff and outdoor "heated" pool great for kids.
• Food was bad at the restaurant.

“Upscale hotel in excellent location, very attentive to our needs.”

Mar 25, 2008 by Angela from Boston, MA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Service was excellent - staff made a point to make your stay very personal. You really felt welcomed.
• The room was a bit small.

“Almost had the feel of a boutique hotel in that it's very personal and the staff is amazingly attentive.”

Mar 24, 2008 by Brian from Fort Smith, AR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location.
• Room service food was terrible, had to return it and eat elsewhere!

“Nice hotel good location.”

Mar 23, 2008 by Mary from Washington, DC
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• The hotel is quite attractive and is well-located.
• Staff failed to tell us we were being given a handicapped room, so no bathtub.

“This hotel is quite new. The rooms and public spaces are large and attractive. The staff is helpful, though lacking in knowledge of Charleston. They allowed us to check in early, but failed to tell us they were giving us a handicapped room, so no bathtub. Although the hotel is located quite near the market and other shopping and dining, it is on the edge of what I would consider "well located" in Charleston. The hotel is located in a block with numerous vacant storefronts, which makes it a less than hospitable area in which to walk at night.”

Mar 22, 2008 by Barbara from Aiken, SC
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, very well maintained.
• Room was small, noise (from room next door). Hotel did not seem full, it would be better not to occupy rooms next to each other if other space is available.

“Ok.”

Mar 22, 2008 by Nancy S. from Avon, CT
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, cleanliness & friendly staff.
• Did not care for the bar location or size. Would have enjoyed outdoor hot tub near pool area.

“Enjoyed my stay. Very close to King Street shopping and the College of Charleston. Short walk to the Market Place restaurants. Fitness Room is on the 3rd floor with large window doors overlooking the outdoor pool. Hotel is very clean and the staff is very helpful but the rooms are small and are lacking in decor compared to other Renaissance Hotels. For the right price I would stay here again.”

1 of 1 people found this review helpful.

Mar 18, 2008 by Brenda from New Ellenton, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Staff was very courteous accommodations very comfortable.
• I couldn't wait to get Starbucks coffee. Then it was cold.

“Overall it was a great experience, very convenient to Downtown. Comfortable bed. Lots of pillows. Make sure the coffee is hot, though. The valet was exceptionally nice and gave us directions when we left.”

Mar 6, 2008 by Stephanie from Reston, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location and intimate feeling. Very friendly porters.
• Public seating in lobby was limited.

“We were very pleased with our stay. The hotel is centrally located yet on a quiet street. We loved Charleston!”

Mar 5, 2008 by Harnek from Orangeburg, SC
Overall Rating: 4
Cleanliness:[10] • Staff:[10] • Location:[6]

• Courteous staff.
• The beds and the ambience of the room, the location.

“That should be enough, I do not plan to criticize any more.”

Mar 5, 2008 by Renee from Hopkins, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Was a all non-smoking hotel. This was a big plus for me.
• Had full sized beds instead of queen in room with 2 beds.

“Customer friendly service. Clean. Good location to walk to restaurants, shopping, and the market.”

Feb 28, 2008 by Mike from Hickory, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Location, quality of room.
• Free wireless in lobby only.

“I've stayed in better hotels at less $.”

Feb 20, 2008 by Brian from Johnson City, TN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Clean and close to attractions we liked.
• The bed was too firm. We both ended up feeling tired and bruised.

“The hotel was clean and very attractive. The location was excellent for walking Downtown Charleston. The staff was friendly and accommodating. Our only complaint was that the bed was uncomfortable (too hard for us).”

Feb 20, 2008 by Jon from Burbank, CA
Overall Rating: 6
Cleanliness:[9] • Staff:[7] • Location:[10]

• Clean and comfortable and in a good location.
• Restaurant was terrible both times we tried it. Service and food.

“Definitely not a four star experience. On the plus side, the location is excellent. Close to Restaurants, Shopping and Attractions. Room was clean and comfortable save for the front door. Most of the staff with a couple of exceptions were extremely friendly. Now for the not so good. One day there was no maid service and a call to the desk went unanswered. Door to the room was paper thin and everything that went on in the halls sounded as if it was happening in the room. A family on the same floor was letting their children run and scream in the halls for two hours on a Sunday morning and the Hotel Staff did nothing to curtail. Restaurant was just awful. Service was slow and uninterested - the waiter even went so far as to tell us he was "a little too in to the game on TV" - and the food was overly salted and simply not very good. I would go back, but not before exploring all other options.”