User Reviews for Ramada Plaza Suites and Conference Center

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Aug 14, 2008 by Anne from New York, NY
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[10]

• Elegant, and allowed me to switch to non-smoking room.
• Getting through to room service, and salad was skimpy.

“Excellent room and service.”

Aug 7, 2008 by Doug from Pine Hill, NJ
Overall Rating: 2
Cleanliness:[2] • Staff:[1] • Location:[8]

• The food was very good.
• Staff treated us as second rate. Also they did not clean our room 2nd night. Valet parking was too expensive for level of service provided.

“The hotel is nice in appearance, but staff was not as friendly as I would expect of a so called 3 star upscale hotel. They did not clean our room or restock towels etc. on our second day. The room's air conditioner smelled of mold and made us sick when we wakeup the next morning. Hotel management said 'nothing is wrong with it'. You are forced to use their lots at $18 per day for weekend and $20 per weekday for parking and the valet service was poor. Room service food was very good, although prices were high. Gratuity was automatically included, but server scoffed that we did not tip her on top of the $10 we were forced to tip her (not including the $3 service fee) to bring the food up the elevator to the room door. The room was small, and I felt like we were stuffed in the back corner of the hotel. They were very underbooked, but I felt like we got the worst room in the hotel.”

Aug 7, 2008 by Jessica from Chantilly, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• I thought front desk personnel was very nice and I liked how they gave you a warm cookie at check-in.
• No parking, had to pay.

“Great hotel but it should offer free parking for guests.”

Aug 7, 2008 by Lisa from Union Springs, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It's clean, it's close by everything, & the staff is great.
• The pool closes to early.

“My daughter is attending school in Pittsburgh, so I will be traveling there a lot. I have now stayed at a couple of hotels and doubletree is by far the nicest that we have stayed at. The staff is wonderful, the rooms are spotless, and the location can not be beat. Will recommend this hotel to everyone.”

Aug 7, 2008 by Andrew from Youngstown, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• My wife and I liked the cleanliness, security and location of the hotel.
• It was difficult for friends of ours to find a parking space on the street.

“From check-in to check-out the experience was excellent. The room was incredibly clean and the bed was extremely comfortable. The view from the 19th floor was superior. The staff was driven to go "above and beyond" so as to make our entire stay a very positive one!”

Aug 6, 2008 by Joe from Uniontown, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Firm bed.
• No fridge in room.

“Very nice, would probably stay there again if given a chance. Some direction vale signs were confusing and we liked the downtown location.”

Aug 5, 2008 by Paul from Warminster, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The room was comfortable.
• We had some noise problems from other guests.

“I liked this hotel very much. It was clean and comfortable. Everything seemed well maintained except the bathroom tub faucet that leaked.”

Aug 5, 2008 by Jack from Fort Mill, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good location. Omni was across the street.
• Carpet could use work.

“Good location though not really within walking distance of much except the Omni, which you should go straight to when you arrive for food and drinks.”

Jul 30, 2008 by Chris from Dayton, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This hotel had the friendliest staff I've ever experienced.
• The parking was a bit pricy but the overall experience made it worth it.

“The Doubletree Hotel Pittsburgh City Center was the absolute best experience to my recollection I've experienced in quite some time. The staff was the greatest and went above and beyond to attend to it's patrons needs. The parking was a bit pricy, but the location, the cleanliness of the hotel, combined with the greatest staff I've experienced made it all worth it. My birthday was a couple of days earlier and this was the perfect stay to end off the week. It was truly the candle on the cake.”

Jul 29, 2008 by Kingston from Cleveland, OH
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[8]

• The hotel was very clean and the room was nice.
• I did not like the charge for parking.

“The hotel was nice.”

Jul 28, 2008 by Chris from New Albany, OH
Overall Rating: 1
Cleanliness:[8] • Staff:[8] • Location:[5]

• The fitness center.
• Charging for overnight parking. This was extremely exorbitant.

“I will not stay at this hotel again, due to the extremely high fee for parking in the garage. I would have parked on the street, but the neighborhood is unsafe at night. As I had my two children with me, I had no choice but to park in the garage. Parking should be provided as part of the hotel's regular services. Next time I will find a hotel that doesn't try to gouge me.”

Jul 23, 2008 by Stephanie from Arlington, VA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Loved the warm cookies.
• Bath tub was peeling.

“Great hotel - recently renovated. Friendly staff, nice rooms and good location.”

Jul 22, 2008 by Melanie from Alton, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very posh, great soft beds, linens, and fluffy pillows.
• Having to pay for parking.

“Beautiful marble everywhere. Great upscale, with quality amenities. Room service was reasonable and the food was very good.”

Jul 22, 2008 by Tom from Plymouth Meeting, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The same doubletree that I like. Great service and cookie!
• Room is a little bit smaller than the DC (Tyson Corner) Doubletree.

“Great hotel to stay if you visits the downtown Pittsburgh.”

Jul 21, 2008 by Todd from Massillon, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Their shuttle service was friendly and convenient.
• Only real parking option was $20 per night in garage.

“Friendly staff, knowledgeable of local area, quiet room, clean room, warm chocolate chip cookie on arrival was a nice touch.”

Jul 12, 2008 by Jamie from Navarre, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The shuttle service.
• Pool accessibility.

“My family and I were very pleased with our stay. The staff was more than pleasant. The shuttle service was wonderful. We will stay here again.”

Jul 12, 2008 by Becky from Waxhaw, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Kid friendly.
• Charged additional $20 for parking, smoking room.

“Nice hotel, good location & friendly staff. Smoking room/floor was miserable.”

Jul 11, 2008 by Jeffrey from Winnipeg, MB CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Selection of local beer in the lounge.
• Parking garage.

“No.”

Jun 30, 2008 by Kathy from Elma, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent room, cookies are awesome.
• In a busy traffic area, address is not clear.

“We would definitely stay at Doubletree again!”

Jun 16, 2008 by Michael from Columbus, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was great; the comfort top quality. It offered everything I want and need in a hotel.
• I cannot think of a thing. It met all of my expectations!

“I recommend this hotel highly; it is clean and comfortable. The staff bend over backwards to help make your stay the very best it can be. The location is great; you are within walking distance to major league sports, five star resturant and the Andy Warhol museum.”

Jun 5, 2008 by Maureen from Pittsburgh, PA
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[3]

• Absolutely nothing.
• Hotel staff was rude.

“The hotel was not clean. Just before giving me a room that smelled of strong chemicals (and all the way down the hallway).”

Jun 4, 2008 by Helen from Turnersville, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Comfortable, friendly and very convenient location.
• The cooked food at the breakfast buffet was bland.

“My son was graduating from college in Pittsburgh. The hotel was in walking distance of Commencement. It was extremely comfortable and dinner was delicious.”

May 15, 2008 by Lowell from Alexandria, VA
Overall Rating: 2
Cleanliness:[4] • Staff:[2] • Location:[8]

• They had fresh cookies every afternoon.
• A/C in my room was broke and they couldn't fix it.

“The A/C in my room was broken. They sent a maintenance man to fix it, he could not fix it. They told me that they did not have another room available for me. So I was stuck in a room that I couldn't breath in because it smelled like an ashtray and was 85 degrees the entire weekend I thought it was handled poorly I asked to speak with a manager and was told there was not one available and he be in contact with me but that was the last I heard about it. This is the first bad experience I have had. I just felt like I was treated like a 2nd class citizen.”

May 7, 2008 by Ken from Brockport, NY
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[8]

• The staff was friendly and helpful.
• Our room was never made up after the first night and people in the next room were loud at 3 a.m. and our car window was left open all night!

“Convenient to everything and friendly staff. Guests should be reminded that they will be ask to leave if they disturb. The view of Mellon arena was great and the city looks great all light up at night.”

May 7, 2008 by Lynda from Boswell, PA
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[7]

• Most comfortable bed and pillows I have ever slept on. Staff was very friendly and service was good. Not a long wait for shuttle.
• Paying for parking when you have already paid for hotel is terrible. $23.00 to park on top of room? Geez. Not staying there again.

“Hotel was nice. Nothing to write home about. Just ok. Paying for parking when the hotel does not have parking is enough for me not to stay there again. Everything was ok except for the parking issue.”

May 7, 2008 by Chevon from Upper Darby, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great staff, great location, bed's and toiletries were excellent. Hope I get the same hotel next time.

“The staff at the Doubletree City Center in Pittsburgh, were extremely friendly and helpful. Made my stay very comfortable and enjoyable. At times I didn't want to leave my room.”

May 6, 2008 by Laura from Erie, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Convenient, clean, friendly.
• Room was too hot; air was set at 60 deg and didnt work.

“This hotel over-all was a great stay for our family trip. It offered shuttles to most places in Downtown so we didnt have to drive and search for parking. It was easy to find. The staff was very pleasant and friendly. When complained about the heat/air problems at check-out, the hotel staff was eager to compensate and fix the problem.”

May 5, 2008 by Mike G. from Cherry Hill, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Internet wireless included Friendly staff, quality room, location was good.
• Toilet spaced a bit cramped.

“Clean & neat with free wireless in the room. A very friendly and courteous staff. Decent looking restaurant & lounge plus a convenience store in the hotel.”

May 3, 2008 by Barbara from Poland, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Staff was helpful and friendly.
• TV was bad, Monday morning noisy due to hotel repairs also tub in need of refurbishing, mattress not comfortable needs updating.

“Hotel common areas very attractive, room decor ok, but bed/mattress was not very comfortable. Bathroom bathtub needs replaced. Shower rod was normal not the bowed type and bathroom lighting was too dim. Staff was very helpful and friendly. Hotel restaurant was rated 4 stars but menu was quite limited so we did not eat there. Would be nice to have a cafe' or some other food option inside the hotel beside the attached 7 11 shop.”

May 3, 2008 by Elaine from Hanover, PA
Overall Rating: 3
Cleanliness:[6] • Staff:[4] • Location:[6]

• Nice restaurant.
• Smell, person in room next to us.

“There was a horrible odor in the hallway that was absolutely nauseating everytime we walked by it to get to our room. (There was a sign on one of the doors that said trash. I assume that's where the odor was coming from.) The floor we were on was empty, and they put a woman right next door to us who coughed constantly and kept us awake all night long. I was actually tempted to knock on her door and tell her to go to the ER for a breathing treatment. I complained to the front desk and all they said was sorry about that. I would not stay at this hotel again. Also, the bed was very uncomfortable and parking costs a fortune. There is nowhere to park without it costing a ridiculous amount of money. ($40.00 for two days) Not a good review for a Hilton Hotel.”

May 1, 2008 by Sheila from Bay Village, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Friendliness of the staff and the luxury of the room.
• Nothing.

“Very nice rooms and very friendly staff/ close to the transit system.”

Apr 30, 2008 by Michelle from Florence, KY
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[6]

• Spacious Rooms.
• The price of parking.

“The room was very spacious and clean. Everything seemed to be in working order. The only thing I did not appreciate was the front desk staff not being upfront about the cost of parking. They just tell you take a right into their garage and be sure to stop by and get your ticket validated.”

Apr 29, 2008 by Jason from Dallas, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable beds, fast internet, great location downtown.
• Parking was more expensive than my car rental.

“The Doubletree in downtown Pittsburgh is a very nice hotel in a great location, walking distance to the business and cultural districts with easy access to the major freeways. It's also across the street from Steel Plaza subway station. Parking, however, was $20/day for garage valet, and this exceeded the cost of my rental car. My only significant complaint about the accommodations is that I was at first placed in smoking room despite having requested non-smoking weeks ago. However the 2nd day of my stay they moved me without incident. Room service was fast, but I felt the on-site restaurant was over-priced. Other amenities worth mentioning include the wonderful full-service gym, which featured an indoor swimming pool. I also appreciated the impressively fast high-speed internet in my room. I was able to print from my room to the hotel printer, which is great for a business traveler. I would recommend this hotel to anyone, but would advise against bringing a car. If you have a laptop to look up bus routes, public transportation/walking will save you a lot of money.”

Apr 25, 2008 by Robb from Yonkers, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Cookies!
• Parking fees but they are better than most places.

“Excellent hotel quality. Very friendly staff. Every one was extra helpful. This hotel was 1 block away from the Mellon Arena and a short walk from the Downtown Pittsburgh area. It was an excellent choice in hotel and exceeded my expectations on every level.”

Apr 23, 2008 by Mark from Shelby, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Great Hotel and very close to many things going on in the city.
• The parking was different, valet only. You couldn't park your own car.

“This hotel experience was one of the best that I have had in a long time. Highly recommend this hotel to anyone.”

Apr 3, 2008 by Constance from New York, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Courteous, helpful staff. Extremely convenient location. Comfortable beds. Spacious rooms. Free wireless internet. Scrumptious breakfast. Cookies.

“Absolutely exceeded my expectations on every level. Could not have been more pleased with my experience. Most definitely two thumbs up!”

Apr 2, 2008 by Kristy from Uniontown, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Great location with convenience store attached!
• Definitely did not feel it was meant for children of any age.

“Staff was incredibly helpful and friendly. Great location ~ easy to walk to lots of locations as well as a subway station across the street.”

Apr 2, 2008 by Malikah from Voorhees, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• The staff was very friendly and the bed was so comfortable. I also loved the indoor pool.
• I did not like the limited selection on the restaurant menu. There was more food on the room service menu.

“Very nice clean hotel and a great friendly staff. I would stay there again and recommend it to friends and family who are staying in Pittsburgh.”

Mar 27, 2008 by Dan from Charleston, WV
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• The location in Downtown Pittsburgh was very convenient.
• I was surprised to find out that valet parking was the only parking option.

“My family visited this hotel for a one day stay while visiting the Carnegie Science Center. After having some trouble figuring out how to get into the parking garage I was surprised when the attendant told me it was valet-only. Parking was $18/night which is steep. Aside from that, the hotel was extremely nice. The staff was friendly except for the fitness club desk attendant who was a little stuffy about our use of the pool.”

Feb 23, 2008 by Karlyn from New York, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Warm chocolate chip cookies upon check-in; energy conservation awareness.
• Nothing!

“Friendly staff, beautiful decor. I particularly loved the Neutrogena bathroom products!”

Feb 20, 2008 by Llew from Summersville, WV
Overall Rating: 3
Cleanliness:[7] • Staff:[8] • Location:[7]

• Convenient, friendly staff, clean room.
• Excessive noise from adjoining rooms and hallway.

“Hotel was fairly nice overall, and convenient to Downtown Pittsburgh, however the rooms were not sound proof at all. Both nights of my stay I was awakened by other guests returning to room. The second night the other guests decided to throw a party with plenty of people and singing with guitars. It sounded like it might have been fun if I had not been trying to sleep.”

Feb 19, 2008 by Jackie from New Middletown, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Cookies at check-in.
• High parking fee.

“Very nice hotel. Extremely friendly staff. I didn't like paying the 18.00 parking fee, but do realize we stayed in the city. Would recommend this hotel to friends.”

Feb 18, 2008 by David from Pittsburgh, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff VERY friendly and accommodating!
• Nothing.

“We live in South Hills of Pittsburgh, however we wanted to stay downtown and enjoy what our city has to offer. This hotel was the best!”

Feb 13, 2008 by Chris from Meadville, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Great area and service, amazing cookies!
• Nothing.

“Great place to stay!”

Feb 12, 2008 by Tim from Stratford, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location.
• Pay for parking.

“The hotel had a good location but you had to pay to park. The rooms could use a little updating. Overall it was a good experience.”

Feb 6, 2008 by Kelly from North Canton, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The warm choc chip cookies at check-in! The shuttle service.
• We didn't get the best directions from valet - it's easy to get lost in Pittsburgh.

“The staff was great - very friendly and very helpful. We were traveling to look at a college with my son. It was a good experience for all of us.”

Jan 30, 2008 by Regina from Lockport, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Beds were extremely comfortable, friendly staff, they went out of their way to help us with transportation needs.
• Only one restaurant to choose from. We were looking for something a little faster.

“Overall it was lovely and I would book another room without a second thought.”

Jan 26, 2008 by John from Uniontown, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean and friendly. Always give cookies to welcome you!
• Layout of the room made moving from bedroom to bathroom a little difficult.

“I would highly recommend this hotel. It is comfortable and near the Downtown area. It was clean and had a shuttle available until 10:30. This hotel welcomes you with warm cookies upon registering. This seemed to be a nice way of making you feel at home.”

Jan 22, 2008 by Jon from Valencia, PA
Overall Rating: 7
Staff:[8] •

• Staff was very friendly.
• Forced to valet car for an extra $20/night.

“Not too bad, but the forced valet service really pissed me off. For $20, I think I can walk 30 yards to and from my car.”

Jan 22, 2008 by Laura :. from North Fort Myers, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The staff was nice, great location, the room was nice too.
• Bathroom was too small, no exhaust fan, walkway between parking and hotel did not represent the nice quality level that this hotel was.

“The Doubletree is in a great location, the cookies at check in are always yummy and the room was nice except that the bathroom is very small. It would not have been good for more than one person needing to get ready at the same time and no exhaust fan to keep the mirror from fogging up. The staff was very nice and helpful too. The parking costs were very high ($20 weekdays, $18 weekends) and the walkway from the garage to the hotel could be cleaned up, work finished there to provide a better feeling when entering the hotel as the hotel is much nicer than what it appears walking in. The workout facility and pool was top notch! My biggest complaint was the traffic noise on both the 10th and 15th floors. I'd recommend staying up as high as possible.”