User Reviews for Ramada Plaza Suites and Conference Center

Research User Reviews for Ramada Plaza Suites and Conference Center (1-20 of 226)

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Sep 14, 2008 by Barb from Littlestown, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We were upgraded to a suite which gave us extra room.
• The pool was not available on Sunday evening.

“The place was great. Our suite was very nice, the location was convenient to downtown shopping and restaurants, and the shuttle service was very wonderful in taking us to places beyond walking distance. Great experience!”

Sep 9, 2008 by Jb from Akron, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The location, decor, convenience, price and customer service far exceeded my expectations.
• View was disappointing.

“Great downtown hotel with super comfy beds, helpful staff and great customer service.”

Sep 9, 2008 by Joene from Arcanum, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Friendly staff and excellent location.
• Hotel room was small.

“The hotel's location is excellent, within an easy walk of much to see. The room itself was small, but clean. We did not have time to use the pool or other facilities. The cookies at check-in were a nice touch and staff was very friendly and helpful.”

Sep 8, 2008 by Connie from Bountiful, UT
Overall Rating: 8
Cleanliness:[7] • Staff:[6] • Location:[9]

• The location and shuttle service was wonderful.
• Parking cost was very expensive.

“We were so delighted to find that the hotel was within walking distance of all the places we wanted to see in Pittsburgh. They also provided a shuttle service free of charge to any place downtown that we wanted to see. The rooms were very comfortable. We did not hear anything at all. We loved the small office area for computer WiFi service. All in all, we were very pleased and have recommended to many of our friends.”

Sep 8, 2008 by Lori from Russell, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• Loved the corner room.
• Hated the location and trying to park there.

“It was a very cozy, homey, room with a great view. Very friendly and helpful staff.”

Sep 6, 2008 by Trish from Las Vegas, NV
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I felt comfortable as soon as I walked into the lobby.
• My room was laid out a little weird but it was ok.

“The hotel was comfortable and tastefully decorated. The common areas were clean and comfortable. I did not have much time in the hotel on this trip so I did not get to check out the fitness center or restaurants but I will definitely stay there again if I return to Pittsburgh.”

Sep 5, 2008 by Kate from Fort Loramie, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The service was excellent and it was very clean and nice.
• Had to use valet and bell boy.

“Overall we loved this hotel. We have never stayed anywhere with valet and bell boys before, so that was strange for us. Also the free shuttle was late and we ended up not being able to use it. Overall this was a great experience though!”

Sep 4, 2008 by Dina from Morgantown, WV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.

“Large rooms. Very clean. Good neighborhood, lots of historical buildings. Very safe. Helpful staff. A great hotel!”

Sep 4, 2008 by Ken from Monroeville, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location and the hotel in general.
• Room just a bit small.

“Very clean and attractive hotel with a great location with Subway stop across the street. Friendly staff and overall great hotel.”

Sep 4, 2008 by Len from Sparta, NJ
Overall Rating: 2
Cleanliness:[2] • Staff:[6] • Location:[9]

• Vicinity to business meetings.
• Smoking rooms stink.

“A smoking room that absolutely stunk - it even got into my business clothes that I hung up in the closet.”

Sep 3, 2008 by Melissa from Nicktown, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The service, room location, and complimentary cookie/water.
• Room layout was somewhat odd, but still ok.

“I will definitely recommend this hotel to others as well as stay there again anytime I'm in downtown Pittsburgh (either for business or leisure).”

Sep 2, 2008 by Sam from Odenton, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Staff was exceedingly friendly.
• Parking was too expensive.

“The Doubletree Downtown Pittsburgh was very conveniently located for a walk to PNC Park and to The Strip. The staff was very friendly and eager to help. The room was nice both in size and appearance. The bed was very comfortable. I would look to stay here first the next time I go to Pittsburgh.”

Aug 31, 2008 by Tim from Edgewood, MD
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[9]

• Location.
• Smoking room.

“I was very disappointed about the fact that we had a smoking room.”

Aug 31, 2008 by R.B.H. from Waban, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[8]

• Very nicely decorated, large rooms.
• Doormen wasn't at all attentive; bar is great but floor needed behind bar was a mess.

“Very nice, centrally located, updated hotel. 4 stars.”

Aug 25, 2008 by John from Hamilton, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location was perfect-room size was perfect (we upgraded to "suite")- treated like we were important.
• Pool/club people did not like kids- very smart/short/rude with kids-made us feel uncomfortable.

“We wanted downtown appeal for shopping/atmosphere/sight seeing/baseball/etc. This hotel has close proximity to all including tram system which was able to take us anywhere in city we wanted. Weather wasn't great, so being close to tram entrance station was great. Hotel shuttle also was a big plus. Try to walk by a staff member without them saying hello or have a great day. It won't happen.”

Aug 25, 2008 by Carol from Woodbridge, CT
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[7]

• Suite rooms are spacious and lovely.
• Wake-up call was 15 minutes late.

“Lovely hotel. Quite a few errors, however, during my short stay - charges on my bill that were not mine, bringing the wrong order in the restaurant, wake up call 15 minutes late and then not by phone but by someone banging on the door. (totally inappropriate).”

Aug 21, 2008 by Marc from New Castle, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Very clean, modern and it's in a good location.
• $20 per night for parking. Expected for downtown though.

“The hotel was in a very appealing location. Close to hotspots, and easy to navigate from the hotel. The rooms were clean and attractive, and the view of the city as nice. The restaurant and bar has great food for all types of people. The staff was efficient and friendly. Overall, it was a pleasant experience.”

Aug 21, 2008 by Rosanna from North Royalton, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Very friendly assistance and the warm welcoming chocolate chip cookie, excellent!
• No refrigerator in room.

“First impression at front desk, very accommodating. The look of hotel and room simply beautiful. I will recommend this hotel to friends and family and on my future visits. Thank you.”

Aug 20, 2008 by Susan from Louisville, KY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• The staff for the most part was very friendly & helpful with most of are needs.
• The last day of our stay I noticed ants in our room & also the bath room, I let them know also.

“After traveling 7 hours with 2 kids, check in was great, staff was very nice. To say the least I was not very tire & needed a little TLC not attitude. We were happy to see he was still there the next day, he acted as if he remembered us from our last visit. People like him are far and too few now a days. Anyway the stay was fine, the parking was quick and easy in the garage. Location was fantastic we could get anywhere in and around the city very quickly, other than rush hour of course. The pool and workout area were very nice and well kept. The hotel itself was spotless, we did not order room service this time, but last time we stayed it was always speedy and hot when it arrived.”

Aug 19, 2008 by Larry from Noblesville, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• The location next to the Subway system was wonderful.
• The entrance/exit to the hotel parking garage was inconveniently located.

“With the hotel being located just a block away from the Subway system, getting to the other end of downtown was a snap. The room was fantastic as was the service. The only problem we had was trying to get into the parking garage during rush hour traffic.”

Aug 14, 2008 by Anne from New York, NY
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[10]

• Elegant, and allowed me to switch to non-smoking room.
• Getting through to room service, and salad was skimpy.

“Excellent room and service.”

Aug 7, 2008 by Doug from Pine Hill, NJ
Overall Rating: 2
Cleanliness:[2] • Staff:[1] • Location:[8]

• The food was very good.
• Staff treated us as second rate. Also they did not clean our room 2nd night. Valet parking was too expensive for level of service provided.

“The hotel is nice in appearance, but staff was not as friendly as I would expect of a so called 3 star upscale hotel. They did not clean our room or restock towels etc. on our second day. The room's air conditioner smelled of mold and made us sick when we wakeup the next morning. Hotel management said 'nothing is wrong with it'. You are forced to use their lots at $18 per day for weekend and $20 per weekday for parking and the valet service was poor. Room service food was very good, although prices were high. Gratuity was automatically included, but server scoffed that we did not tip her on top of the $10 we were forced to tip her (not including the $3 service fee) to bring the food up the elevator to the room door. The room was small, and I felt like we were stuffed in the back corner of the hotel. They were very underbooked, but I felt like we got the worst room in the hotel.”

Aug 7, 2008 by Jessica from Chantilly, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• I thought front desk personnel was very nice and I liked how they gave you a warm cookie at check-in.
• No parking, had to pay.

“Great hotel but it should offer free parking for guests.”

Aug 7, 2008 by Lisa from Union Springs, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It's clean, it's close by everything, & the staff is great.
• The pool closes to early.

“My daughter is attending school in Pittsburgh, so I will be traveling there a lot. I have now stayed at a couple of hotels and doubletree is by far the nicest that we have stayed at. The staff is wonderful, the rooms are spotless, and the location can not be beat. Will recommend this hotel to everyone.”

Aug 7, 2008 by Andrew from Youngstown, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• My wife and I liked the cleanliness, security and location of the hotel.
• It was difficult for friends of ours to find a parking space on the street.

“From check-in to check-out the experience was excellent. The room was incredibly clean and the bed was extremely comfortable. The view from the 19th floor was superior. The staff was driven to go "above and beyond" so as to make our entire stay a very positive one!”

Aug 6, 2008 by Joe from Uniontown, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Firm bed.
• No fridge in room.

“Very nice, would probably stay there again if given a chance. Some direction vale signs were confusing and we liked the downtown location.”

Aug 5, 2008 by Paul from Warminster, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The room was comfortable.
• We had some noise problems from other guests.

“I liked this hotel very much. It was clean and comfortable. Everything seemed well maintained except the bathroom tub faucet that leaked.”

Aug 5, 2008 by Jack from Fort Mill, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good location. Omni was across the street.
• Carpet could use work.

“Good location though not really within walking distance of much except the Omni, which you should go straight to when you arrive for food and drinks.”

Jul 30, 2008 by Chris from Dayton, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This hotel had the friendliest staff I've ever experienced.
• The parking was a bit pricy but the overall experience made it worth it.

“The Doubletree Hotel Pittsburgh City Center was the absolute best experience to my recollection I've experienced in quite some time. The staff was the greatest and went above and beyond to attend to it's patrons needs. The parking was a bit pricy, but the location, the cleanliness of the hotel, combined with the greatest staff I've experienced made it all worth it. My birthday was a couple of days earlier and this was the perfect stay to end off the week. It was truly the candle on the cake.”

Jul 29, 2008 by Kingston from Cleveland, OH
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[8]

• The hotel was very clean and the room was nice.
• I did not like the charge for parking.

“The hotel was nice.”

Jul 28, 2008 by Chris from New Albany, OH
Overall Rating: 1
Cleanliness:[8] • Staff:[8] • Location:[5]

• The fitness center.
• Charging for overnight parking. This was extremely exorbitant.

“I will not stay at this hotel again, due to the extremely high fee for parking in the garage. I would have parked on the street, but the neighborhood is unsafe at night. As I had my two children with me, I had no choice but to park in the garage. Parking should be provided as part of the hotel's regular services. Next time I will find a hotel that doesn't try to gouge me.”

Jul 23, 2008 by Stephanie from Arlington, VA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Loved the warm cookies.
• Bath tub was peeling.

“Great hotel - recently renovated. Friendly staff, nice rooms and good location.”

Jul 22, 2008 by Melanie from Alton, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very posh, great soft beds, linens, and fluffy pillows.
• Having to pay for parking.

“Beautiful marble everywhere. Great upscale, with quality amenities. Room service was reasonable and the food was very good.”

Jul 22, 2008 by Tom from Plymouth Meeting, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The same doubletree that I like. Great service and cookie!
• Room is a little bit smaller than the DC (Tyson Corner) Doubletree.

“Great hotel to stay if you visits the downtown Pittsburgh.”

Jul 21, 2008 by Todd from Massillon, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Their shuttle service was friendly and convenient.
• Only real parking option was $20 per night in garage.

“Friendly staff, knowledgeable of local area, quiet room, clean room, warm chocolate chip cookie on arrival was a nice touch.”

Jul 12, 2008 by Jamie from Navarre, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The shuttle service.
• Pool accessibility.

“My family and I were very pleased with our stay. The staff was more than pleasant. The shuttle service was wonderful. We will stay here again.”

Jul 12, 2008 by Becky from Waxhaw, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Kid friendly.
• Charged additional $20 for parking, smoking room.

“Nice hotel, good location & friendly staff. Smoking room/floor was miserable.”

Jul 11, 2008 by Jeffrey from Winnipeg, MB CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Selection of local beer in the lounge.
• Parking garage.

“No.”

Jun 30, 2008 by Kathy from Elma, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent room, cookies are awesome.
• In a busy traffic area, address is not clear.

“We would definitely stay at Doubletree again!”

Jun 16, 2008 by Michael from Columbus, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was great; the comfort top quality. It offered everything I want and need in a hotel.
• I cannot think of a thing. It met all of my expectations!

“I recommend this hotel highly; it is clean and comfortable. The staff bend over backwards to help make your stay the very best it can be. The location is great; you are within walking distance to major league sports, five star resturant and the Andy Warhol museum.”

Jun 5, 2008 by Maureen from Pittsburgh, PA
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[3]

• Absolutely nothing.
• Hotel staff was rude.

“The hotel was not clean. Just before giving me a room that smelled of strong chemicals (and all the way down the hallway).”

Jun 4, 2008 by Helen from Turnersville, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Comfortable, friendly and very convenient location.
• The cooked food at the breakfast buffet was bland.

“My son was graduating from college in Pittsburgh. The hotel was in walking distance of Commencement. It was extremely comfortable and dinner was delicious.”

May 15, 2008 by Lowell from Alexandria, VA
Overall Rating: 2
Cleanliness:[4] • Staff:[2] • Location:[8]

• They had fresh cookies every afternoon.
• A/C in my room was broke and they couldn't fix it.

“The A/C in my room was broken. They sent a maintenance man to fix it, he could not fix it. They told me that they did not have another room available for me. So I was stuck in a room that I couldn't breath in because it smelled like an ashtray and was 85 degrees the entire weekend I thought it was handled poorly I asked to speak with a manager and was told there was not one available and he be in contact with me but that was the last I heard about it. This is the first bad experience I have had. I just felt like I was treated like a 2nd class citizen.”

May 7, 2008 by Ken from Brockport, NY
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[8]

• The staff was friendly and helpful.
• Our room was never made up after the first night and people in the next room were loud at 3 a.m. and our car window was left open all night!

“Convenient to everything and friendly staff. Guests should be reminded that they will be ask to leave if they disturb. The view of Mellon arena was great and the city looks great all light up at night.”

May 7, 2008 by Lynda from Boswell, PA
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[7]

• Most comfortable bed and pillows I have ever slept on. Staff was very friendly and service was good. Not a long wait for shuttle.
• Paying for parking when you have already paid for hotel is terrible. $23.00 to park on top of room? Geez. Not staying there again.

“Hotel was nice. Nothing to write home about. Just ok. Paying for parking when the hotel does not have parking is enough for me not to stay there again. Everything was ok except for the parking issue.”

May 7, 2008 by Chevon from Upper Darby, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great staff, great location, bed's and toiletries were excellent. Hope I get the same hotel next time.

“The staff at the Doubletree City Center in Pittsburgh, were extremely friendly and helpful. Made my stay very comfortable and enjoyable. At times I didn't want to leave my room.”

May 6, 2008 by Laura from Erie, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Convenient, clean, friendly.
• Room was too hot; air was set at 60 deg and didnt work.

“This hotel over-all was a great stay for our family trip. It offered shuttles to most places in Downtown so we didnt have to drive and search for parking. It was easy to find. The staff was very pleasant and friendly. When complained about the heat/air problems at check-out, the hotel staff was eager to compensate and fix the problem.”

May 5, 2008 by Mike G. from Cherry Hill, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Internet wireless included Friendly staff, quality room, location was good.
• Toilet spaced a bit cramped.

“Clean & neat with free wireless in the room. A very friendly and courteous staff. Decent looking restaurant & lounge plus a convenience store in the hotel.”

May 3, 2008 by Barbara from Poland, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Staff was helpful and friendly.
• TV was bad, Monday morning noisy due to hotel repairs also tub in need of refurbishing, mattress not comfortable needs updating.

“Hotel common areas very attractive, room decor ok, but bed/mattress was not very comfortable. Bathroom bathtub needs replaced. Shower rod was normal not the bowed type and bathroom lighting was too dim. Staff was very helpful and friendly. Hotel restaurant was rated 4 stars but menu was quite limited so we did not eat there. Would be nice to have a cafe' or some other food option inside the hotel beside the attached 7 11 shop.”

May 3, 2008 by Elaine from Hanover, PA
Overall Rating: 3
Cleanliness:[6] • Staff:[4] • Location:[6]

• Nice restaurant.
• Smell, person in room next to us.

“There was a horrible odor in the hallway that was absolutely nauseating everytime we walked by it to get to our room. (There was a sign on one of the doors that said trash. I assume that's where the odor was coming from.) The floor we were on was empty, and they put a woman right next door to us who coughed constantly and kept us awake all night long. I was actually tempted to knock on her door and tell her to go to the ER for a breathing treatment. I complained to the front desk and all they said was sorry about that. I would not stay at this hotel again. Also, the bed was very uncomfortable and parking costs a fortune. There is nowhere to park without it costing a ridiculous amount of money. ($40.00 for two days) Not a good review for a Hilton Hotel.”