User Reviews for Wyndham Roanoke Airport Hotel

Research User Reviews for Wyndham Roanoke Airport Hotel (21-40 of 337)

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Apr 20, 2008 by Craig from Rehoboth, DE
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[9]

• Location.
• Was under renovations, very inconvenient.

“Nothing said about construction. Was also a charge for the internet. At present time with construction, place is overrated. Will be great once renovation is complete.”

Apr 8, 2008 by Donna from Stokesdale, NC
Overall Rating: 6
Cleanliness:[5] • Staff:[9] • Location:[8]

• Staff was very friendly and helpful.
• Noisy renovations, old rundown hotel.

“I think this can be an awesome hotel once the renovations are completed. The rooms need updating and the workmanship from before is shoddy, i.e. tub and sink caulking not neat. Rooms need heavy duty cleaning; there was mold on wallpaper above tub/shower. Bathroom tiled floor was nice. Was sad to see pool area was closed for renovations.”

Apr 3, 2008 by Lori from Winslow, IN
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[5]

• Clean.
• Under construction, pools, sauna, and Jacuzzi out of use.

“The pools, sauna and Jacuzzi were not open. That was the main reason this hotel was picked. Very disappointed.”

Mar 5, 2008 by Shannon from Covington, VA
Overall Rating: 3
Cleanliness:[3] • Staff:[7] • Location:[7]

• It's sentimental. Stayed there on my honeymoon.
• It's a wreck! Under construction, should close if they're not able to keep it up to par.

“My husband and I stayed at this hotel when we were married. This time, we were truly let down. The hotel has changed management, and is under major renovations. The halls are torn down; construction materials are everywhere; the pool and hot tub have been closed for more than 2 months.”

Mar 4, 2008 by Susan from Sarasota, FL
Overall Rating: 1
Cleanliness:[2] • Staff:[3] • Location:[4]

• Nothing.
• Under renovation. The pool and hot were not available. And we were not warned ahead of time.

“The fact that the hotel is under MAJOR renovation should be revealed before reservations are made. To walk in and find this out is unfair. Also the rooms are awful. Mold is in the showers around the ceilings; half the lamps do not work. We had made a reservation for a king-size bed and got 2 double beds. What is the point in making requests if they are not honored. The dishes sat outside a room that had ordered room service for over 24 hours and it was disgusting.”

Feb 20, 2008 by James from Rio Rancho, NM
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Spacious room with adequate chairs.
• Under construction.

“Got coffee grounds every time we made tea. Center tile in elevator by exercise room come off.”

Feb 4, 2008 by Steve from Montpelier, VA
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[7]

• Layout.
• Construction / a little worn.

“Good old hotel in good location with a good floor plan. This former Wyndham has good bones and is getting a much needed renovation. I hope the new owners use good quality beds.”

Jan 5, 2008 by Gina from Simpsonville, SC
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[3]

• The pillows were very comfortable.
• I was expecting to stay in a Wyndham. This hotel is not a Wyndham. I'd have bid lower had I known.

“This hotel is not a Wyndham. It is an independent hotel called the Roanoke Plaza and it is undergoing extensive renovations to become a Sheraton over the next year. After driving 12 hours. This was not something I wanted to put up with. It was comfy enough for the one night of passing through we needed it for. I do not recommend an extensive stay at this hotel.”

Jan 2, 2008 by Keith from Antioch, TN
Overall Rating: 4
Cleanliness:[4] • Staff:[3] • Location:[9]

• Good location.
• No maid service for duration of stay.

“The hotel is no longer a Wyndham and did not provide maid service for the duration of our stay (even though we hung the maid service tag on two separate days). Part of the hotel was under construction which meant lots of noise and no water from 11am-5pm. Also, our in room coffee pot was chipped badly.”

Jan 2, 2008 by Mgm from Blacksburg, VA
Overall Rating: 3
Cleanliness:[3] • Staff:[2] • Location:[10]

• Room was a good size.
• They changed hands from the time that we booked. They said we had to pay again.

“They changed hands from the time that we booked. They said we had to pay again. However, at this point, it is still very sad looking. The hallway to our room had dishes sitting outside the door, other pieces of trash, and needed vacuuming. Our room faced 581 but was quiet. I don't think there were many guests that night so the hallways were fairly quiet (I did hear activity close to midnight). Our room was a good size and clean but looked forlorn- torn wallpaper, banged-up furniture, and very dated bathroom countertops and fixtures. (I hope they raise the countertops when they renovate!).”

Jan 1, 2008 by Melissa from Roanoke, VA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• The kids loved the hot tub.
• It is being remodeled currently and slightly noisy during the day.

“I stay at the Wyndham often. The room was fine, the pool was great, and the restaurant left much to be desired. With only two tables eating when we got there we still waited for service for more than 10 minutes and this was with a bunch of 12 year old girls. Not the most patient individuals. All of our drinks ran out and our meals were brought out at different times, some at some tables getting theirs and finishing before the rest was served. The hotel itself is great, being remodeled right now which was a little distracting but we barely noticed. I would advise staying away from the restaurant, there are much better places to eat only minutes away at the valley view mall area.”

Jan 1, 2008 by Sharon from Hixson, TN
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[4]

• Friendliness of staff.
• Difficult to find in the dark.

“Hotel is under renovation. Water may be turned off from 11am to 5pm. Not a Wyndham hotel any longer. Its now just the Roanoke something. Did not know this and could not find it!”

Dec 26, 2007 by Barry from Richmond, VA
Overall Rating: 5
Cleanliness:[5] • Staff:[3] • Location:[8]

• Location/layout.
• Under new construction.

“Will eventually be back in shape/after completion.”

Dec 18, 2007 by Dave from Chesterbrook, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Fireplaces in the lobby, friendly helpful staff.
• Hard to get to signs not obvious. Grounds a bit dirty.

“Friendly staff, very helpful. Very good food. Room very clean and orderly, beds comfortable. Love the fireplaces in the lobby and restaurants. Nice little indoor pool and Jacuzzi. Great rate. Great location just a couple minutes from Downtown and various stores. Highly recommend.”

Dec 17, 2007 by Tim from Pickerington, OH
Overall Rating: 3
Cleanliness:[6] • Staff:[8] • Location:[8]

• Location.
• It is a dump, loud, not a good experience.

“You need to check this out for yourself before you have your customers staying there.”

Dec 16, 2007 by Oscar from Hamilton
Overall Rating: 4
Cleanliness:[5] • Staff:[5] • Location:[8]

• It had a nice pool.
• Under renovations and completely outdated in desperate need of repair.

“The hotel is undergoing major renovations which is not advertised anywhere. The first night I was there the water was cut off from 9pm until 5am the next morning. The hotel staff was unwilling to make any concessions for the inconvenience. The need for renovation is obvious. It is seriously outdated and worn out. I'm sure the place was wonderful when it opened, but I wouldn't stay there again. The only positive thing was that it was a good location.”

Dec 16, 2007 by Oscar from Hamilton, VA
Overall Rating: 3
Cleanliness:[6] • Staff:[5] • Location:[5]

• The hotel had a nice pool area.
• The hotel was undergoing renovations and it was not advertised on any website.

“The hotel is undergoing major renovations. The first night we stayed the water was shut off from 9pm until 5 am. Many of the areas are blocked off and the hotel is seriously outdated and it appears that they are focusing on renovations and not maintaining what they renting out each night. The staff was unwilling to make any concessions for the inconveniences caused. I will not stay there ever again. It should not be in that star rating.”

Dec 16, 2007 by Allyn from Tarpon Springs, FL
Overall Rating: 4
Cleanliness:[3] • Staff:[9] • Location:[8]

• Location.
• Run down and old.

“The furniture looked like it had been through a war. There were cobwebs on the walls. Everything was old and warns out.”

Dec 12, 2007 by Crystal from Lewisburg, PA
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[9]

• It was very easy to find and in a convenient location.
• You could hear everything; the walls were thin.

“They were in the middle of doing repairs and updates, so that wasn't very nice. The ice machine on our floor didn't work, so I went to a different floor. That one didn't work either; finally the third floor I went to, the ice machine worked, but there was dirt in some of the ice cubes. Yuck. The walls were thin, so we could hear everything in the next room and out in the halls. At one point, my friend went to take her shower, there was no water. I called the front desk. The city apparently was fixing a water pipe, but she was somewhat rude to me when she explained the problem. The hotel might be nice after it's updated, but I wouldn't recommend it right now.”

Dec 8, 2007 by Allen from Pinellas Park, FL
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[8]

• Nice gym, pool.
• No water Sunday night, cold water Tuesday, Wednesday morning.

“Good thing there was an indoor pool and gym.”

Dec 5, 2007 by Mel from Roanoke, VA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Friendly staff.
• Needs a remodel.

“I grew up in Roanoke so I am a little familiar with the local hotels. The Wyndham is one of my favorites. It is near the mall, airport, and lots of dining choices. The staff is great there which keeps me returning. There is no cost to park and it is a safe place.”

Dec 3, 2007 by Ken from Mooresville, NC
Overall Rating: 2
Cleanliness:[5] • Staff:[2] • Location:[8]

• Good location.

“Furniture was beat up, wallpaper scared, mirror badly corroded, closest room to noisy area (drink & ice machine); lower level floor; curtain would not properly cover sliding doors; would not give same amenities as other guest. Basically the last 2-3 times I've stayed there using, I have felt they have put me in sub-standard rooms and will not honor the free-internet even though I am a "Request" member.”

Dec 1, 2007 by Cynthia from New Milford, CT
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location.
• Room need to be updated, rugs dirty, construction renovation in hotel, noisy location.

“Rooms need renovation rugs dirty, room tired. Hotel under renovation in area where we stayed many areas boarded off. Noisy near airport, birds (swarms) in pine trees outside hotel and garbage trucks in early am outside window.”

Nov 29, 2007 by S from Chicago, IL
Overall Rating: 2
Cleanliness:[3] • Staff:[4] • Location:[9]

• Wyndham by request representative was helpful after my extreme disappointment with quality and room.
• Everything. This hotel is not 3-star. Not up to Wyndham name.

“Would not go back again. Supposedly under renovation but all areas are just old. Does not live up to the Wyndham name.”

Nov 28, 2007 by Lois from Middletown, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Bed was very comfortable.
• The TV selection without ordering extra cost viewing was limited.

“We have previously stayed in Roanoke in other facility. Our stay at the Wyndham was close to our Roanoke family, easy to find, and very clean and comfortable!”

Nov 27, 2007 by Brett from Clemson, SC
Overall Rating: 2
Cleanliness:[1] • Staff:[5] • Location:[6]

• I will be nice when they fix all the problems.
• The place is dirty, nails, woodchips, sheetrock dust not a 2-star place. The carpet is so nasty you didn't want to rub your suitcase on it.

“The place is dirty it needs paint badly, even the bathrooms in the rooms have mold @ the base of the tub wall paper coming off in rooms and halls. The staff needed to shave.”

Nov 9, 2007 by Joy from Newark, DE
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Excellent price for the accommodations.
• No complaint.

“Hotel will be going through some renovations soon. It will become a Sheraton. Will be a lot nicer - but may cause some inconvenience for travelers.”

Nov 7, 2007 by Ava from Bristol, VA
Overall Rating: 9
Cleanliness:[8] • Staff:[3] • Location:[8]

• I liked the architectural elements of the hotel. It was older but clean and neat.
• The staff was not very friendly.

“The hotel was clean and very close to the airport. I liked the common areas. When we checked in the fireplaces were lit, and it made the place feel warm and inviting. It is an older hotel, but I would stay here again. It was a great hotel for the money.”

Nov 1, 2007 by James from Rio Ranch, NM
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Setting and vegetation, quaintness.
• Bed sheets too small for mattress. Mattress cover loose & rumple.

“Scenery great, staff not actively friendly but not unfriendly. No "do not disturb" signs available. Breakfast a relaxing setting. Breakfast very pricey. Would go back but not my favorite motel in Roanoke.”

Oct 30, 2007 by Cathy from Middletown, DE
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• The room was clean and the beds comfortable. We enjoyed the pool, the fitness room and the sports bar.
• The hotel is set back and not visible from the road. The sign indicating the hotel is behind the tree line is very small.

“Hotel was a pleasure. Additional charge at checkout on 10/12 is still a mystery. Please see previous evaluation for details.”

Oct 30, 2007 by Cathy from Middletown, DE
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• The indoor pool and fitness room were relaxing and very much appreciated. The sports bar had excellent food. Beds were comfortable.
• Water in Jacuzzi had a brownish tinge.

“The stay on 10/6 was great and checkout was a breeze. Upon checkout on 10/12 the clerk insisted upon an additional $4.48. I mentioned that we were at the Wyndham earlier in the week and this did not happen. She was not impressed and insisted on the additional payment.”

Oct 25, 2007 by Nicholas from Richmond, VA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• The ambience of common areas except nightclub, outstanding.
• Elevators, horrible.

“Enjoyed the location, staff, ambience and general air. Need to be careful not to let rooms get much sloppier. Elevators were a major drawback; from a very nice walk in the hotel to getting to your room through these elevators brought the experience down as a whole.”

Oct 24, 2007 by David from Christiansburg, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Quite a few romantic fireplaces.
• NA.

“Nice experience. Nice lounge. Good location.”

Oct 22, 2007 by Dianne from Virginia Beach, VA
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[10]

• Location with access from interstate.
• Rooms were not clean, beds were not good.

“The first room they sent us to smell like mildew. It was not acceptable. The lady at the desk said she "hoped" she could find us another room as they were almost booked full. She did and it did smell better. But the room was not clean, crud on the light switch in the bathroom. The beds were not comfortable. This hotel does not deserve a 3 star rating. I will not stay here again.”

Oct 21, 2007 by Mike from Duluth, MN
Overall Rating: 5
Cleanliness:[4] • Staff:[8] • Location:[8]

• They were friendly.
• The hotel was very dated and worn. Everything needs to be redone.

“This was not my best experience. The people were friendly. The restaurant food was ok but they messed up on the bill.”

Oct 17, 2007 by Annon from Takoma Park, MD
Overall Rating: 7
Cleanliness:[4] • Staff:[10] • Location:[10]

• Lovely decor in the lobbies.
• Restaurant too busy, no free internet, dust bunnies behind nightstand.

“Would not stay here again as this hotel does not offer free wireless or even wired internet, the service at the restaurant was very slow. Employees friendly enough, room ok. Not impressed. Parking lot dark. Room very far away from entrance and no other convenient entrances near rooms.”

Oct 13, 2007 by Gayle from Mt Juliet, TN
Overall Rating: 3
Cleanliness:[1] • Staff:[10] • Location:[10]

• The pool area was nice.
• Very out dated and worn.

“The staff was good. But the rooms looked very 60's. The mattresses were snobby and felt well used. The paint in the bathroom was peeling away, the TV. Was very small and had static and the rugs were worn so much that the backing was showing thru. The linens seemed clean, as was the bathroom, but it is time for a remodel. The two stars that we stayed in, while on this trip were much nicer. We were disappointed in this hotel. We would not choose to stay here again, when a new two star is just down the road.”

Oct 10, 2007 by Mel from Roanoke, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Front desk was very nice.
• Couldn't find ice machine on first level, no refrigerator in room.

“I grew up in Roanoke so I know a little about the hotels there. Other than the historic hotel downtown, the Wenham is my favorite. It is near the airport, mall, movies, and restaurants.”

Oct 9, 2007 by Debbie from Powell, OH
Overall Rating: 1
Cleanliness:[7] • Staff:[4] • Location:[1]

• Inexpensive and convenient.
• We were robbed at gunpoint in the parking lot.

“After being robbed at gunpoint in the parking lot, the staff was concerned, but not overly helpful. We had no money, no credit cards, and they offered us nothing not even free breakfast. After this happened we found out that a similar incident had occurred the month before, yet they'd chosen not to have a night security guard on staff.”

Oct 1, 2007 by Carol from Peru, IN
Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[9]

• Nice lobby, indoor & outdoor pools, restaurant, out door area.
• Not very friendly.

“Enjoyed being there. It would have been better if the employees had been friendly. Just a good morning greeting would have been nice.”

Sep 26, 2007 by Jerry from Arlington, VA
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[9]

• Location and price were good.
• The public spaces are dated and very tired.

“I've stayed at this hotel several times over the past few years. This time, the wear and tear were really showing - both in the public spaces and in the room. It's time to refurbish.”

Sep 25, 2007 by C from Raleigh, NC
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[10]

• The many gathering places: two lounges, indoor/outdoor pool, restaurants.
• Outdated and on the dirty side.

“Definitely outdated and on the dirty side. A little disappointing but it did have some old charm to it.”

Sep 23, 2007 by Lilyann from Hernando, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Very attractive lobby and public spaces.
• Nothing.

“Hotel has a western lodge feel with beautiful, huge planters and pottery. Room was attractively furnished. Two sink areas in the bathroom were very convenient. Loved that the balcony doors opened to fresh air! Would be happy to revisit this hotel and city.”

Sep 20, 2007 by Andrea from Salem, VA
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[6]

• Pool area and fish pond were gorgeous! Xavier fox with transportation was fabulous; he had wonderful recommendations and was excellent!
• My phone did not work in my room!

“Beautiful pool and sauna area as well as ornamental fishpond in a very romantic setting. Beautiful.”

Sep 19, 2007 by Cindy from Nashville, TN
Overall Rating: 5
Cleanliness:[4] • Staff:[8] • Location:[8]

• The indoor and outdoor pools looked very nice and I was sorry that I did not have more time.
• It was rated as a 31/2 star hotel but it looked really shabby and is need of a major overhaul.

“For a 3 1/2 star upscale hotel it was a disappointment. The lobby rug was much discolored and another rug on the way to the guest rooms is worn down to the threads. The dark wood floors have visible traffic lanes worn thru the varnish in places. I do not recall being asked for my preference in smoking or non-smoking, and much to my dismay; I was given a smoking room that reeked. In fact, you could smell cigarette smoke out into the lobby area. If I had not been so tired, I would have asked for another room. I did have breakfast in their dining room, Lilly's on Sunday morning and it was adequate, but I was disappointed in the lack of readily available edible fruit. For a hotel to be as an upscale venture, I would expect the fruit to be peeled and presented in serving bowls rather than a bowl of apples, a bowl of grapes, and a bowl of whole oranges and bananas.”

Sep 15, 2007 by Zouhair from Rocky Mt, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• Internet access.

“I recommend it to everyone.”

Sep 14, 2007 by Bill from Dacula, GA
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[8]

• Nice room and location.
• Had to walk far, no free breakfast.

“Very pretty. A long walk from the parking lot to the elevators. Very friendly staff.”

Sep 14, 2007 by Dennis from York, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Good value and location and free parking.
• Had to pay for hi speed internet and that was not hi speed.

“Slow speed internet which I had to pay in my room. Their website said they had hi speed internet in each room. They didn't say you had to pay for it and it was slow.”

Sep 12, 2007 by Lance from Virginia Beach, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• Staff.
• Internet charge.

“Beautiful location and staff were very friendly, easy access to other places.”

Sep 10, 2007 by Doug from Arlington, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Nice clean rooms, unique, quirky yet cozy hotel layout.
• Nothing.

“Nice place and a good 3 star hotel. Not your typical high rise hotel this one comes across as more of a boutique hotel. My guess is wyndham bought an existing hotel and rebranded it. It's cozy and has an interesting layout. Room was clean and comfortable.”