User Reviews for Extended Stay America Roanoke Airport

Research User Reviews for Extended Stay America Roanoke Airport (21-40 of 120)

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Apr 24, 2008 by Beth from Coventry, RI
Overall Rating: 3
Cleanliness:[7] • Staff:[5] • Location:[8]

• Clean.
• No lobby, no exercise room, no outside area to sit.

“The extended stay facility was fine for it's purpose but it is not a hotel.”

Apr 14, 2008 by Tim from Overland Park, KS
Overall Rating: 2
Cleanliness:[1] • Staff:[5] • Location:[3]

• Did not like this hotel.
• Dirty, smoky, not clean.

“I do not think this hotel is at a two star level. It should be moved down to a one-star due to the overall construction and facilities. It is not meant for business travelers.”

Apr 13, 2008 by Nancy from Shepherdstown, WV
Overall Rating: 5
Cleanliness:[4] • Staff:[10] • Location:[9]

• Bathroom was not clean and pipes made awful noise when toilet flushed refrigerator did not work.

“This hotel was ok for a one night last minute stay. It had no amenities continental breakfast, pool, lounge area. I realize it is basically an Extended Stay Hotel for basic needs but the bathroom was not very clean, the pipes made a terrible noise when toilet flushed and the refrigerator made such awful noise when it ran that we ended up shutting it off. Would not be good for the traveler that needed to have fridge. The people were friendly. Would not be a very good place to stay, for me, for any length of time. But otherwise it was suitable for our needs and for those that just need a place to stay for a night or two and just to flop. I would rate it more of a 1 star economy hotel.”

Apr 10, 2008 by Barre from Rossville, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[7]

• Kitchen and ample room space, lounge chair.
• Somewhat plain, but did not expect upscale lodging.

“Used as overnight stop on way to actual destination. Room was clean and spacious, everything functioned well, met expectations for star level.”

Apr 9, 2008 by Carl from Garner, NC
Overall Rating: 6
Cleanliness:[7] • Location:[4]

• Was OK not much more.. 1 star at best for me.
• Cheap windows, gap at door let air and lot of road noise in.

“Very close to interstate highway. Cheap windows and gap around door allowed cold air and road noise in at night. We could not sleep because of noise. We were charge extra for 2 bed unit verses one bed unit. Also they charged for wireless internet. Most places its free.”

Apr 8, 2008 by William from Dublin, VA
Overall Rating: 4
Cleanliness:[8] • Staff:[1] • Location:[9]

• Location.
• Traffic noise from Interstate 581 was horrendous - all night long.

“Room was clean - Staff at lobby was rude - involved in a private cell phone conversation during check-in. - Biggest complaint is the road noise.”

Mar 25, 2008 by Rh from Catawba, VA
Overall Rating: 2
Cleanliness:[2] • Staff:[9] • Location:[2]

• Staff was friendly.
• Location.

“We stayed to be close to the airport for an early morning flight. The hotel was very noisy, right on the Interstate. It was not particularly clean and was shabby. Seemed like not a very safe place to stay. The staff was very nice, though!”

Mar 22, 2008 by Lisa from Port Deposit, MD
Overall Rating: 4
Cleanliness:[4] • Staff:[5] • Location:[7]

• The location. The bare boned staff that was there, were nice.
• Greasy bedspread nasty blanket I bleached the kit & bath mold in bath coffee maker nasty burner on stove did not work carpet filthy.

“The bare bones staff that were there were nice. I felt bad for them. This could be a decent place to stay if they would just clean the carpets, I was afraid to walk barefoot and didn't. They need NEW sheets, blankets and bed spreads. Bleach the bathroom black mold around toilet bottom at floor black mold under rim of toilet green mildew/mold on hand hold in shower. I'm not a freak but mold is a nasty health issue and can be cheaply corrected. Like I said with a thorough cleaning this could be a nice place. If cleaned I would stay again. If not cleaned I wouldn't pay more than $20/night if I had to come to Roanoke again. I would go in debt to stay at a nicer place rather than arrive at a room that I felt needed to be boiled & bleached just to avoid basic health risks.”

Mar 17, 2008 by Zaida from Bensalm, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• Nothing.

“This hotel would be a 3 star if it had a restaurant or room service.”

Mar 14, 2008 by Michelle from Richmond, VA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• It is new.
• Cigarette burns in bedspread curb appeal.

“The out side of the building was dirty. A lot of dirt all over sidewalks and stairs. Curb appeal veer poor. Office workers need uniforms.”

Mar 10, 2008 by Hans from Taylorsville, UT
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[7]

• Nothing I slept in my car in their parking lot.
• It was not even close to the rating.

“Terrible place. I got a non-smoking room and the whole place smelled strongly of smoke. (Not just tobacco smoke either.) The room had old junk in it and the floors were covered in hair. Definitely not even 2 stars.”

Mar 7, 2008 by Eric from Brentwood, TN
Overall Rating: 5
Cleanliness:[7] • Staff:[6] • Location:[7]

• Water pressure fantastic and rood really spacious and clean.
• Again, too much noise from surrounding rooms up until 2am. I had to get up early and probably got a total of 3 hours rest all night.

“I thought overall the hotel stay was ok, the water pressure and space was really great, however I only slept 3hours. I had to leave the TV on to muffle the sound. I traveled 8 hours two days straight (with the hotel stay between the days). My second day of travel was really difficult, I felt sluggish all day.”

Mar 6, 2008 by Michael from Nashville, TN
Overall Rating: 1
Cleanliness:[1] • Staff:[4] • Location:[4]

• The rooms were easily accessible from the parking lot.
• Very poor attention to cleanliness and basic hotel standards.

“This stay was very unpleasant. I arrived late (around 1 AM) ready to collapse the night clerk (who happened to be a laundry attendant who was left in charge) was very sweet and helpful, and gave me the key to my room. When I arrived, however, dirty towels were scattered on the floor, the bed was unmade basically untouched from a previous guest's stay. I walked back to the front desk with suitcases, only to be told that only smoking rooms were available (which, in the morning, I found out was not true, according to the manager). Anyway, due to my exhaustion from travel, I reluctantly agreed to stay in the smoking room. When I walked in the room, the stench of old cigarette smoke was nearly unbearable and worst of all, I noticed that the coffee pot had a leftover cup of coffee still in the pot, with a film of mold floating on top of the old coffee. I called the front desk and told them immediately, but they did not offer to come get the coffee pot or change my room again. I was too exhausted to put up a fight, so I just peeled back the blankets (which had many holes from cigarette burns) and tried to filter the smoky air by putting a t-shirt over my face. I realize this email sounds a little dramatic.”

Mar 3, 2008 by Joseph from Melbourne, FL
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[6]

• Good place to stay with no frills.
• Hard to find - GPS could not find.

“Good for business men or workers spending a week at a time. We were there 4 days for ODAC basketball tournament. It met our needs.”

Feb 22, 2008 by Michael from Rocky Mount, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• The room was very clean, very spacious.
• The bed was a little hard and the walls were thin.

“Again, the room was very clean and spacious the only problem that I had was the walls were thin and the bed was hard.”

Feb 21, 2008 by Wendy from Thomasville, NC
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• The employees that I had contact with were very friendly, helpful, and efficient at their job.
• The only negative was that we found an old, grungy cookie between the bed and nightstand.

“Very clean and comfortable. This is a very good choice for a business traveler, whether for a short time or an extended stay. They get you registered and checked out very quickly, and gave us extra pillows and a blanket immediately when we requested them. Most rooms only have one queen size bed, so this is not the ideal arrangement for more than one person or a couple traveling together.”

Feb 21, 2008 by Amy from Disputanta, VA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing.
• Not a good place for a single woman to stay.

“When I checked in and went to my room, there was someone in it and the door was open. The desk clerk said oh well they are not supposed to be in there. There were construction worker hanging out all over and I felt very scared.”

Feb 13, 2008 by Juanita from Roanoke, VA
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[5]

• Clean.
• Only one bed avail in room, there were two adults and one child.

“Hotel is excellent for a single traveler, however I was not traveling alone and the room was not comfortable for two adults and once child.”

Jan 28, 2008 by Tennyson from Williamsburg, VA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[7]

• If I were interested in a lengthy stay, the kitchen facilities would be desirable.
• Thermostat control on heater/air conditioner did not work.

“The Extended Stay motel was clean and reasonably convenient, with a friendly front desk person. But the room was very basic for the traveler: tiny television, cigarette burn holes in blanket and bedspread, inoperative thermostat, and no shampoo in room (the latter a motel policy). I would have been satisfied if the motel was listed as economy/1-star, but 2-star is not appropriate.”

Jan 21, 2008 by Tony from Atlanta, GA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• None.

“Does not stock toilet items in the bathroom.”

Jan 14, 2008 by Patty from Afton, TN
Overall Rating: 6
Cleanliness:[5] • Staff:[5] • Location:[6]

• The room was clean, carpet was clean.
• Smoke in room, asked for non-smoking.

“The hotel has a lot of construction workers but the room was clean, the bed was comfortable and things were quiet after about 10:30. The office personal was friendly. My only complaint. I asked for a non-smoking room and there was smoke that made me sick.”

Jan 2, 2008 by Lori from Newport News, VA
Overall Rating: 2
Cleanliness:[2] • Staff:[6] • Location:[6]

• The desk attendant was friendly.
• The amenities are below the level of a 1-star though it is marketed as a 2 star.

“This is not a good hotel for families. There is only a very small queen sized bed (closer to a full), two pillows and no extra blankets. The room was not clean and everything from a phone book, to extra towels, to a second bed was a substantial extra charge. This would be good for the economical business traveler, but terrible for families. .”

Jan 2, 2008 by Lori from Newport News, VA
Overall Rating: 1
Cleanliness:[6] • Staff:[5] • Location:[6]

• The location was convenient.
• This hotel was not well suited to traveling families. One of my children had to sleep in a chair and I had to use towels for pillows.

“This is a good hotel for Extended Stay business travelers. It is an exceptionally poor hotel for families and leisure travelers. There is an extra charge ($25) for a second bed, the bed provided is barely a full size and the hotel literature indicates the rooms are appropriate for a single guest.”

Dec 30, 2007 by Arthur from New Bedford, MA
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[7]

• Courteous front desk staff and the kitchen area.
• The bed was small, uncomfortable and the blanket had holes. Also, smallest color TV I have seen in a hotel in years.

“This extended stay hotel is good for the solo business traveler. Bring your own toiletries and your eyeglasses for TV watching. The kitchen area has a full size refrigerator with large freezer, a microwave, a coffee pot and stovetop burners. Full size iron and ironing board are standard in ever room. Hairdryers are available from the front desk. You can also get extra pillows from the front desk to compensate for the potential uncomfortable bed. A good two star value to the solo business traveler.”

Dec 2, 2007 by Dave from Lakeside, CA
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[10]

• It had a warm room to sleep in if you like sleeping on the floor.
• There are too many things to list how poor this experience was.

“This was not totally the fault of the hotel. My reservation was lost; there were no doubles available, no toiletries, and no one to contact to change hotels. I was left with no choice but to sleep on the floor.”

Nov 26, 2007 by Dwayne from Charlotte, NC
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[4]

• Wi-Fi was good.
• The room was dirty, the shower had mold, the stove would not heat, the carpet was dirty, and the bed sheets were urine stained.

“The room had an old smell, dirty soiled carpet, old beaten furniture, mold in the shower area and the stove would not heat. I will never stay at the ESA again.”

Nov 1, 2007 by Paul from Mercer, PA
Overall Rating: 5
Cleanliness:[8] • Staff:[1] • Location:[9]

• Good location and kitchenette in room.
• Rude staff, no local phone book, wanted to charge extra for phone book.

“In many locations extended stay America is a decent option for travelers staying for more than a couple of days.”

Oct 31, 2007 by Particia from Huntersville, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Hospitality of reception desk john was very accommodating.

“Clean, inside and out. Great location near interstate. Friendly staff.”

Oct 27, 2007 by Gail from Pearl River, LA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[4]

• Had refrigerator and microwave.
• The rooms stank bad, had to be moved from first room because air conditioner did not work in first. No toilet paper in bathroom when arrived.

“This is a good hotel for migrant workers, and it was full of them. It is not a good hotel for families. The rooms all had a foul smell to them. The beds were ok, but thats it. The TV was small and color was bad on it.”

Oct 23, 2007 by David from Virginia, VA
Overall Rating: 1
Cleanliness:[1] • Staff:[9] • Location:[10]

• Nothing
• Filthy

“I will never stay here again.”

Oct 22, 2007 by Sushila from Dillwyn, VA
Overall Rating: 0
Cleanliness:[1] • Staff:[4] •

• The kitchen facilities.
• There was no dish soap, no body soap, and they only came to clean once a week.

“I love the fact that there was a kitchen. But no dish soap to do dishes. A card said to go to the front desk. So I did, and he first said that most people bring their own dish soap, or go and buy it. When I didnt budge, he finally gave me a small one inch plastic tube with dish soap. There was no soap, or shampoo in the bathroom. The facility did show age, and needed paint and plastering.”

Oct 17, 2007 by Malinda from Wilmington, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[6]

• Convenient location, price, cleanliness.
• Would have preferred a hotel with a pool.

“This hotel has poor reviews, mostly pertaining to the cleanliness. However, for the night I was there, it exceeded my expectations. My room was very clean. The staff was very friendly and helpful, offering to assist with anything. We requested and were given extra pillows. Good hotel for the money!”

Oct 10, 2007 by Jane from Charlotte, NC
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[10]

• Nothing.
• Would not give you coffee or clean your room.

“I was not happy about the place at all, and Im not planning on staying there again. I feel that I paid too much for the room, for no service that I received.”

Oct 9, 2007 by Philip from Harrisburg, PA
Overall Rating: 5
Cleanliness:[4] • Staff:[8] • Location:[10]

• The price was good and site convenient.
• Loud migrant and construction workers drinking beer outside the door.

“The extended stay hotel is very easy to find right off the exit of Rt 581. The parking in the rear of building was not very adequate for getting in and out very easy. The rooms have one queen bed, and the air conditioning systems are very poor shape and noisy. The rugs look very worn and dirty.”

Oct 1, 2007 by Mike from Charlotte, NC
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[9]

• Great location.
• For ESA, the hotel was a bit run down.

“Great location. I have stayed at several ESA hotels and this was a well worn hotel. The room was acceptable for the price that I paid.”

Sep 28, 2007 by Nancy from London, KY
Overall Rating: 1
Staff:[1] • Location:[1]

• I hated it. It was a dump 5 room all dirty.
• Every room we were in was dirty.

“Dump!”

Aug 29, 2007 by Lorna from Waynesboro, VA
Overall Rating: 2
Cleanliness:[1] • Staff:[4] • Location:[7]

• The price only!
• The room was dirty, filthy!

“Poor quality, poor service, dirty room.”

Aug 28, 2007 by Jessica from Roanoke, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Location.
• TV.

“Would stay again and would refer to family!”

Aug 23, 2007 by Elise from Dover, DE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was really nice.
• Nothing.

“I thought my stay at this hotel was really great. The staff was very friendly and the room was really nice. The beds were comfortable and the room was really clean.”

Jun 15, 2007 by Bruce from Huntersville, NC
Overall Rating: 5
Cleanliness:[6] • Staff:[8] • Location:[8]

• New.
• The room was too hot.

“Everything was ok until I opened my room. The AC had not been on all day and it was sweltering hot.”

Jun 12, 2007 by H from Elmhurst, NY
Overall Rating: 3
Cleanliness:[1] • Staff:[7] • Location:[7]

• The staff accommodated us for early check in.
• The cleanliness of the room was atrocious - one didn't want to walk barefoot!

“I would have rated this hotel higher if the room(s) had been cleaner. There were stray hairs in the bathroom on the towels and sink and tub, and there was what appeared to be a dung pellet of some sort on the bathroom floor. Gross!”

May 23, 2007 by C from Durham, NC
Overall Rating: 3
Cleanliness:[1] • Staff:[6] • Location:[7]

• The manager was helpful to get other people quiet.
• Smokey room, dirty, other guests were loud.

“The hotel room was not clean. There were hairs on the bathroom floor and the room smelled like smoke. The people in the adjacent room were very loud. When the front desk was contacted regarding this, the manager said the hotel was full and there were no more rooms we could switch to (the place was definitely not fully occupied). The manager did offer to talk to the loud guests. It lasted 5 minutes. The room smell was not pleasant and would not recommend if you don't want to smell like you have been in a smoky environment.”

May 16, 2007 by Alita from Richlands, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Location.
• I had to pay $4.99 to access the internet for only one time and I thought that was high.

“I am used to staying in more expensive hotels and you could tell a difference in the lobby. The vending machines are in the laundry and it was miserable hot in there plus the vending machine did not work properly and I lost money in it.”

May 14, 2007 by Bob from Whiteville, NC
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[6]

• Staff.
• No free wireless internet.

“An okay hotel for one night when nothing else is available, would not want to be here boor more than one night.”

May 1, 2007 by Julie from Fairplay, SC
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[10]

• I am glad I don't have to stay there again!
• The room was filthy, the people were stingy!

“It was over all dirty, the service was terrible.”

Mar 18, 2007 by Preston from Stanardsville, VA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[2]

• Nothing.
• The room was filthy and the staff was useless. Never again in a sea.

“The idea and the design of the hotel would be great for the business traveler or extended stay. Though this particular establishment was a disaster. The rooms were filthy; the exterior had trash cans overflowing and garbage blowing all over the parking lot. I am not sure that they even had a cleaning staff. The desk clerk was quite rude, in refusing to respond to my complaints, and refusing to give me a receipt for my stay. ”

Mar 12, 2007 by Darlene from Forest, VA
Overall Rating: 5
Cleanliness:[4] • Staff:[8] • Location:[8]

• Convenient location, liked the kitchen area.
• Needed better cleaning.

“Hotel was very convenient and provided all the essentials.”

Feb 28, 2007 by Paul from Wytheville, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• It met all expectations.
• Lack of a nearby restaurant.

“Excellent room facilities.”

Jan 16, 2007 by Charles from Lenoir City, TN
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• I liked the little kitchenette.
• Not enough kids channels on TV.

“Overall it was an excellent hotel.”

Jan 5, 2007 by June from Roanoke, VA
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• It was very convenient to everything. It had a laundry on the property.
• It needed vacuuming.

“It was overall clean but when we got there it needed vacuuming. They had missed a few things like some crumbs in the kitchen, and papers on the floor. The office closes at 11:00pm. And opens again at 7:00am.”